For small companies located in Wilmington Delaware, Progent provides help for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online support to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the consultation CCIE-qualified engineers for complex connectivity issues, plus the assistance of CISA and CISM-accredited security engineers to help with high-level security architecture and disaster recovery preparedness.
Progent's remote support services offer exceptional value due to the fact that they are equipped with the practical background and the sophisticated technology to solve most network problems rapidly. This lowers direct expenses because service calls accumulate a smaller number of billable minutes. Online support also eliminates the cost of sending a consultant to your location. Your organization saves even more in indirect expenses by minimizing or eliminating system outages and related costs stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management.
Progent's pricing model for remote support is structured to get the most out of your network support dollar. Progent charges on a per-minute basis for phone assistance, so you owe exclusively for the services that you actually get. Unlike typical online support organizations, Progent asks for no service activation fee or minimum job duration. Progent's per-minute billing unit and simple model for pricing prevent scenarios where speedy. minor solutions manage to turn into big bills. Progent's skill at dealing with problems efficiently results in your business saving money.
Progent's Online Support Tools
Over the years, Progent has developed a collection of customized technologies and field-tested processes which allow the maximum degree of efficiency for remote technical support and troubleshooting for small business IT systems. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology enables the consultants of Progent's Technical Response Center to communicate with your company's environment without breaching corporate security.
Progent's sophisticated customer support database system stores extensive histories describing all support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the records of assistance delivered to every Progent customer by any Progent consultant. This history of issues and solutions is organized as a conveniently accessible internal database that allows Progent's online support experts to share their knowledge company-wide to make sure that the value of Progent's support services grows daily. Progent's advanced accreditations and working relationships with major industry leaders such as Cisco and Microsoft permit access to additional vast support knowledge bases and allow fast access to vendors' internal support staff so Progent's remote service specialists can determine the most efficient solutions promptly.
Start Receiving Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's remote services in Wilmington Delaware or to learn more about Progent's online support programs, contact Progent at
Phone-based Technical Support Services Provided by Progent
Progent's online consulting engineers possess advanced credentials in a comprehensive array of technologies. This broad scope of capability allows Progent's engineers to address almost any crisis that may occur in a small business information system. Certificates held by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To support companies with mixed-platform networks, Progent also offers the support of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Remote support services available from Progent to clients in Wilmington include:
Progent's UNIX/Linux support engineers can offer emergency online assistance for troubleshooting anomalies affecting UNIX/Linux networks based on popular derivatives of UNIX including:
Progent in addition can deliver a broad range of remote desktop consulting and support services such as Microsoft Windows 11 migration and planning and implementing Microsoft 365 cloud environments for Windows desktops.
Progent's Help Desk Co-management services allow your business to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution built around the leading professional services automation (PSA) tool for handling service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk consulting expertise can assist you in establishing an effective new Help Desk or revamping your current one, identifying or customizing Call Center software products to meet the special needs of your corporation, or adding temporary phone support staff to supplement your in-house Help Desk team during high-demand situations like software transitions, major updates, or installing new applications.
Progent's Help Desk Call Center team of experienced network consultants gives your workers in Wilmington Delaware quick communication with an effective technical support group with substantial background delivering telephone-based help and online diagnostics for networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Call Center recognition as a key enabler of company efficiency, and Progent's intent is to fix and not merely report IT problems.
Progent's Apple Mac professionals can promote the creative aspect of Mac computing by delivering phone-based consulting services and education in imaging, audio, and video. Progent's support professionals offer help in a variety of Macintosh applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common procedures like capturing or digitizing audio or video or establishing an audio/video production studio.
Remote Network and Server Monitoring Services
Progent can provide companies in Wilmington Delaware online network and server monitoring support based on MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your business so that your network support is proactive rather than reactive. By exposing potential trouble spots before they grow into full-scale emergencies, system monitoring can head off inconvenient and expensive network failures. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks based on a variety of platforms.
Philadelphia and Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.
City | Address | Phone | Link |
Allentown | 1275 Glenlivet Drive, Suite 100 Allentown, PA 18106 United States |
(484) 656-7222 | Allentown Network Support Services |
Harrisburg | 2225 Sycamore Street Harrisburg, PA 17111 United States |
(717) 999-2880 | Harrisburg Network Support Services |
Philadelphia | 1735 Market Street, Suite 3750 Philadelphia, PA 19103 United States |
(267) 592-4430 | Philadelphia Network Support Services |
Wilmington | 1521 Concord Pike (US 202) Wilmington, DE 19803 United States |
(302) 425-9800 | Wilmington Network Support Services |