UNIX and Linux Phone-based Support Services for

For small companies located in Wilmington Delaware, Progent provides help for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online support to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the consultation CCIE-qualified engineers for complex connectivity issues, plus the assistance of CISA and CISM-accredited security engineers to help with high-level security architecture and disaster recovery preparedness.

Progent's remote support services offer exceptional value due to the fact that they are equipped with the practical background and the sophisticated technology to solve most network problems rapidly. This lowers direct expenses because service calls accumulate a smaller number of billable minutes. Online support also eliminates the cost of sending a consultant to your location. Your organization saves even more in indirect expenses by minimizing or eliminating system outages and related costs stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management.

Progent's pricing model for remote support is structured to get the most out of your network support dollar. Progent charges on a per-minute basis for phone assistance, so you owe exclusively for the services that you actually get. Unlike typical online support organizations, Progent asks for no service activation fee or minimum job duration. Progent's per-minute billing unit and simple model for pricing prevent scenarios where speedy. minor solutions manage to turn into big bills. Progent's skill at dealing with problems efficiently results in your business saving money.

Progent's Online Support Tools
Over the years, Progent has developed a collection of customized technologies and field-tested processes which allow the maximum degree of efficiency for remote technical support and troubleshooting for small business IT systems. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology enables the consultants of Progent's Technical Response Center to communicate with your company's environment without breaching corporate security.

Progent's sophisticated customer support database system stores extensive histories describing all support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the records of assistance delivered to every Progent customer by any Progent consultant. This history of issues and solutions is organized as a conveniently accessible internal database that allows Progent's online support experts to share their knowledge company-wide to make sure that the value of Progent's support services grows daily. Progent's advanced accreditations and working relationships with major industry leaders such as Cisco and Microsoft permit access to additional vast support knowledge bases and allow fast access to vendors' internal support staff so Progent's remote service specialists can determine the most efficient solutions promptly.

Start Receiving Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's remote services in Wilmington Delaware or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for IT help, go to Immediate Urgent Support.

Phone-based Technical Support Services Provided by Progent
Progent's online consulting engineers possess advanced credentials in a comprehensive array of technologies. This broad scope of capability allows Progent's engineers to address almost any crisis that may occur in a small business information system. Certificates held by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

To support companies with mixed-platform networks, Progent also offers the support of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.

Remote support services available from Progent to clients in Wilmington include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services address a wide spectrum of computer technology such as system infrastructure, email solutions, network and process security, UNIX and Microsoft Windows coexistence, virtual server technologies for server hardware consolidation and simplified management, and transitioning from older applications to the latest Microsoft Windows or Linux-based solutions. Progent's group-based methodology for solving network problems promotes quick escalation, if necessary, to consultants with task-relevant experience to handle challenging situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts support costs.

  Progent's UNIX/Linux support engineers can offer emergency online assistance for troubleshooting anomalies affecting UNIX/Linux networks based on popular derivatives of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX
  Major Linux platforms for which Progent can provide expertise include:
  • RedHat Linux
  • SUSE Linux
  • Debian-GNU
  • Slackware Linux

• Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert certification is the highest accreditation for network professionals, and indicates a consultant's network technology knowledge at the expert level. Cisco qualified CCIEs can resolve even the most intractable challenges encountered in network planning, deployment, management, protection, and repair. CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating problems with Cisco IOS network management tools and coming up with alternate approaches or locating program updates. CCIEs represent an excellent value because their deep expertise enables them to fix the most difficult problems rapidly. In common cases, less experienced engineers can wrestle for hours or even days with identical problems that a CCIE can resolve in a few minutes. Few consulting providers make Cisco-qualified CCIEs accessible to help small and medium sized businesses. Progent offers fast telephone access to a Cisco-qualified CCIE so you can get urgent assistance for severe network problems that are crippling worker productivity but are not within the scope of your local network service group or consultant. Progent's Cisco CCIE support experts can interface to your network by means of sophisticated on-line troubleshooting technology to perform efficient, secure, and affordable analysis and repair. Progent's Cisco CCIEs offer expertise in all of Cisco's industry-leading family of infrastructure appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network solutions.

• Authorized Microsoft Windows Experts
  Progent's Microsoft-expert online service experts can deliver computer problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your company the assistance of support engineers who can help you with a wide range of technology support services including Microsoft Windows Server 2022 solution design and migration consulting, Microsoft Windows Server 2019 consulting, Windows Server 2016 migration and cloud integration consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 migration (help, assistance, MS Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, Exchange Server 2010 management, SharePoint 2016 migration and hybrid integration consulting services, SharePoint 2019 planning and integration, Microsoft Teams configuration help, Skype for Business Server planning and deployment support, Lync Server integration and Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring and reporting, Project Server and Server Online planning, Small Business Server 2011 consulting, and Windows Essentials cloud integration.

  Progent in addition can deliver a broad range of remote desktop consulting and support services such as Microsoft Windows 11 migration and planning and implementing Microsoft 365 cloud environments for Windows desktops.

• CISM and CISSP Certified Network Security Specialists
  Progent's accredited CISM and CISSP security engineers offer a variety of system protection solutions that can strengthen the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or help you to clean up quickly after a serious penetration. Security support services available from Progent include: comprehensive security evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick cleanup after malicious assaults; installing firewalls; establishing safe mechanisms for off-site and mobile access; securing your messaging infrastructure from spam and DHA attacks; and instituting 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide expert online consulting to help organizations of all sizes integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to design and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that combine physical resources as well as public cloud services. To help you to integrate public clouds with networks, Progent can provide a range of cloud migration services that include Microsoft 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has more than two decades of background providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.

• Help Desk Services
  Progent's Help Desk Call Center service options for small businesses with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Standard Help Desk Call Center support services are intended for small organizations who don't have the resources to assemble and manage an in-house Call Center but who want fast access to a dependable Help Desk Call Center with professional phone assistance as well as the technical depth to escalate complex trouble tickets to high-level consultants.

  Progent's Help Desk Co-management services allow your business to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution built around the leading professional services automation (PSA) tool for handling service requests, ticketing, accountability, progress tracking, and reporting.

  Progent's Help Desk consulting expertise can assist you in establishing an effective new Help Desk or revamping your current one, identifying or customizing Call Center software products to meet the special needs of your corporation, or adding temporary phone support staff to supplement your in-house Help Desk team during high-demand situations like software transitions, major updates, or installing new applications.

  Progent's Help Desk Call Center team of experienced network consultants gives your workers in Wilmington Delaware quick communication with an effective technical support group with substantial background delivering telephone-based help and online diagnostics for networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Call Center recognition as a key enabler of company efficiency, and Progent's intent is to fix and not merely report IT problems.

• Applications Services: Training, Development, and Troubleshooting
  Progent's Applications Experts Team offers online advanced consulting support and education in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and training for familiar Microsoft business applications such as CRM, Microsoft Project, Microsoft Office Word, and Excel. To find out additional information on Progent's expertise, programming, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.

  Progent's Apple Mac professionals can promote the creative aspect of Mac computing by delivering phone-based consulting services and education in imaging, audio, and video. Progent's support professionals offer help in a variety of Macintosh applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common procedures like capturing or digitizing audio or video or establishing an audio/video production studio.

  Remote Network and Server Monitoring Services
  Progent can provide companies in Wilmington Delaware online network and server monitoring support based on MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your business so that your network support is proactive rather than reactive. By exposing potential trouble spots before they grow into full-scale emergencies, system monitoring can head off inconvenient and expensive network failures. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks based on a variety of platforms.

Philadelphia and Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.