For small and midsize companies located in Wilmington or anywhere in the state of Delaware, Progent provides help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Windows technology. Progent has delivered remote support to companies in every state in the United States. (See Progent's customer testimonials). Progent also can furnish the expertise of CCIE-qualified network specialists for complex infrastructure issues, plus the services of CISSP and CISM-certified security consultants to handle advanced security design and disaster recovery planning.
Progent's remote technical support services represent exceptional value because they have the practical background and the advanced technology to solve the majority of information system problems rapidly. Efficient support reduces immediate expenses since service calls take up fewer chargeable consulting minutes. Remote help also eliminates the cost of sending an engineer to your location. Your company benefits additionally with incidental costs by reducing or avoiding network downtime and associated costs resulting from business discontinuity, upset clients, idle workers, and de-focused executives.
Progent's billing model for remote support is designed to maximize the impact of your IT service dollar. Progent charges per minute for phone consulting, so you are invoiced only for the support that you receive. Unlike many online service companies, Progent requires no startup surcharge or minimum payments. Progent's one-minute billing unit and simple model for pricing do away with scenarios where quick fixes somehow end up as substantial bills. Progent's penchant for dealing with problems efficiently results in your business conserving money.
Progent's Online Support Tools
Over time, Progent has fine tuned a collection of optimized technologies and field-tested processes that allow the highest level of effectiveness for remote engineering help and troubleshooting for small business IT networks. Progent provides secure VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity permits the consultants of Progent's remote service group to interface to your company's computer system remotely without violating system security.
Progent's powerful technical support reporting system stores extensive records of all support that Progent's clients have been provided. Progent's staff consultants have access to the details of services delivered to every customer by any Progent consultant. This database of trouble tickets and fixes is stored as a quickly exploitable support database that enables Progent's remote support experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's advanced certifications and close relationships with important technology companies such as Cisco and Microsoft make available other extensive support knowledge bases and allow quick access to vendors' in-house support staff with the result that Progent's remote service specialists can find the best resolutions promptly.
Initiate Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's remote support in Wilmington or anywhere in Delaware or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for IT help, visit Immediate Emergency Support.
Online Technical Services Provided by Progent
Progent's phone-based consulting experts have advanced credentials in an extensive set of products and technologies. This broad range of technical skills allows Progent's consultants to handle almost any emergency that may crop up in a small or midsize business network. Credentials earned by Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional, and Design Associate.
To help companies with mixed-platform networks, Progent also offers the skills of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online services provided by Progent to clients in Wilmington and throughout the state of Delaware include:
Special Support Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services address a wide array of computer technology such as system infrastructure, messaging systems, network and operational security, UNIX and Microsoft Windows integration, virtual server products for server consolidation and easy management, and migration from older applications to current MS Windows or Linux-powered solutions. Progent's group-based methodology for resolving technical problems promotes quick escalation, when required, to engineers with task-relevant experience to handle complex scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers support costs.
Progent's UNIX and Linux support engineers can offer urgent phone-based help for troubleshooting anomalies affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX including:
Major Linux variants for which Progent offers expertise include:
- macOS and OS X
- IBM AIX Operating System
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for networking consultants, and validates a consultant's networking knowledge at the expert level. Cisco qualified CCIEs can handle the most stubborn problems occurring in network infrastructure design, installation, administration, protection, and repair. Cisco CCIEs work closely with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network administration tools and developing workarounds or locating program updates. Cisco qualified CCIEs are an excellent cost-effectiveness since their broad expertise allows them to fix even the most intractable problems rapidly. In common cases, less qualified service providers can wrestle for many hours or days with identical problems that a CCIE can dispose of in a few minutes.
Few consulting organizations make CCIEs accessible to help small and mid-size businesses. Progent can provide quick phone access to a Cisco-qualified CCIE so your company can receive urgent support for severe network infrastructure issues that are impacting worker productivity but are beyond the experience of your ordinary network service providers. Progent's Cisco CCIE consultants can communicate with your network by means of state-of-the-art remote troubleshooting technology in order to provide quick, safe, and affordable analysis and remediation.
Progent's CCIEs can provide expertise in all of Cisco's industry-leading family of infrastructure appliances such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.
Authorized MS Windows Support
Progent's Microsoft-expert online support engineers offer network repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can help your company with a broad range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint 2016 migration and hybrid deployment support,
SharePoint Server 2019 planning and deployment,
Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of online PC desktop support and troubleshooting services such as Windows 7 integration, upgrading to 64-bit workstation software, configuring Office 2010, and automating desktop configuration.
CISM and CISSP Certified System Security Experts
Progent's qualified CISSP, ISSAP, and CISM network security consultants offer a range of system protection solutions that can bolster the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against attacks or assist your business to clean up rapidly after a serious breach. Security support services offered by Progent include: thorough security evaluation utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick recovery from malicious assaults; integrating firewalls; designing secure mechanisms for off-site and mobile communication; defending your messaging infrastructure against viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote support services to help companies of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that utilize physical resources as well as cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent can provide the skills of seasoned online consulting professionals for special IT projects that small businesses often need. Progent's rates for longer-term consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these special areas of computer technology allows customers to complete major projects within budget and on schedule. Progent's special remote consulting solutions include:
How Your Wilmington Company Can Contact Progent's Online Technical Support Experts
Call Center Support
Progent's Help Desk service offerings for small and midsize organizations with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk services are ideal for small businesses who lack the money or time to support an in-house Help Desk Call Center but who need quick response from an efficient Help Desk with professional phone assistance plus the technical depth to escalate complex problems to high-level engineers.
Progentís Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk consulting expertise can support you in creating an efficient new Help Desk or enhancing your current organization, selecting or enhancing Help Desk Call Center software to meet the unique demands of your corporation, or adding occasional online staff to supplement your internal Call Center team during demanding situations such as software migrations, mass upgrades, or installing new applications.
Progent's Help Desk Call Center staff of experienced information technology consultants offers your customers in Wilmington or anywhere in the state of Delaware immediate access to a dependable technical support resource with extensive background offering phone help and online troubleshooting for networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk recognition as a crucial enabler of company efficiency, and Progent's target is to fix rather than just track technical problems.
Business Applications Services: Education, Development, and Problem Solving
Progent's Applications Consulting staff provides remote professional engineering expertise and training in specific business application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, customization, and training for familiar Microsoft business applications such as Microsoft CRM, MS Project, MS Word, and MS Excel. To read additional information on Progent's consulting, custom programming, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Apple Mac consultants can promote the creative aspect of Apple Mac computing by providing phone-based consulting services and training in imaging, audio, and motion video. Progent's support professionals offer help in a range of Macintosh applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also help you with special procedures such as scanning or digitizing audio/video or establishing an audio/video production studio.
Remote Network Monitoring Services
Progent can provide businesses in Wilmington, or anywhere in the state of Delaware, online network and server monitoring services powered by MS Operations Manager network monitoring, customized by Progent to fit your environment so your network maintenance is proactive rather than reactive. By exposing potential trouble spots before they result in network outages, proactive monitoring can ward off stressful and costly network breakdowns. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft environments, or networks that incorporate a mix of operating systems.
To contact Progent about urgent online support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.