Urgent Phone Technical Support for Wilmington Delaware UNIX, Linux, or Solaris NetworksFor small companies located in Wilmington Delaware, Progent provides help for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online support to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the consultation CCIE-qualified engineers for complex connectivity issues, plus the assistance of CISA and CISM-accredited security engineers to help with high-level security architecture and disaster recovery preparedness.

Progent's remote support services offer exceptional value due to the fact that they are equipped with the practical background and the sophisticated technology to solve most network problems rapidly. This lowers direct expenses because service calls accumulate a smaller number of billable minutes. Online support also eliminates the cost of sending a consultant to your location. Your organization saves even more in indirect expenses by minimizing or eliminating system outages and related costs stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management.

Progent's pricing model for remote support is structured to get the most out of your network support dollar. Progent charges on a per-minute basis for phone assistance, so you owe exclusively for the services that you actually get. Unlike typical online support organizations, Progent asks for no service activation fee or minimum job duration. Progent's per-minute billing unit and simple model for pricing prevent scenarios where speedy. minor solutions manage to turn into big bills. Progent's skill at dealing with problems efficiently results in your business saving money.

Progent's Online Support Tools
Over the years, Progent has developed a collection of customized technologies and field-tested processes which allow the maximum degree of efficiency for remote technical support and troubleshooting for small business IT systems. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology enables the consultants of Progent's Technical Response Center to communicate with your company's environment without breaching corporate security.

Progent's sophisticated customer support database system stores extensive histories describing all support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the records of assistance delivered to every Progent customer by any Progent consultant. This history of issues and solutions is organized as a conveniently accessible internal database that allows Progent's online support experts to share their knowledge company-wide to make sure that the value of Progent's support services grows daily. Progent's advanced accreditations and working relationships with major industry leaders such as Cisco and Microsoft permit access to additional vast support knowledge bases and allow fast access to vendors' internal support staff so Progent's remote service specialists can determine the most efficient solutions promptly.

Start Receiving Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's remote services in Wilmington Delaware or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for IT help, go to Immediate Urgent Support.

Phone-based Technical Support Services Provided by Progent
Progent's online consulting engineers possess advanced credentials in a comprehensive array of technologies. This broad scope of capability allows Progent's engineers to address almost any crisis that may occur in a small business information system. Certificates held by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

To support companies with mixed-platform networks, Progent also offers the support of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.

Remote support services available from Progent to clients in Wilmington include:

Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special IT projects that small businesses often request. Progent's charges for ongoing development or consulting projects are set based on the level of expertise of the engineers assigned. Progent's experience with these special areas of computer technology enables customers to execute critical initiatives economically and on time. Progent's project-based remote consulting solutions include:
  • Help Desk Services
    Progent's Help Desk Call Center service options for small businesses with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Standard Help Desk Call Center support services are intended for small organizations who don't have the resources to assemble and manage an in-house Call Center but who want fast access to a dependable Help Desk Call Center with professional phone assistance as well as the technical depth to escalate complex trouble tickets to high-level consultants.

    Progent's Help Desk Co-management services allow your business to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution built around the leading professional services automation (PSA) tool for handling service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Help Desk consulting expertise can assist you in establishing an effective new Help Desk or revamping your current one, identifying or customizing Call Center software products to meet the special needs of your corporation, or adding temporary phone support staff to supplement your in-house Help Desk team during high-demand situations like software transitions, major updates, or installing new applications.

    Progent's Help Desk Call Center team of experienced network consultants gives your workers in Wilmington Delaware quick communication with an effective technical support group with substantial background delivering telephone-based help and online diagnostics for networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Call Center recognition as a key enabler of company efficiency, and Progent's intent is to fix and not merely report IT problems.

  • Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Experts Team offers online advanced consulting support and education in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and training for familiar Microsoft business applications such as CRM, Microsoft Project, Microsoft Office Word, and Excel. To find out additional information on Progent's expertise, programming, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.

    Progent's Apple Mac professionals can promote the creative aspect of Mac computing by delivering phone-based consulting services and education in imaging, audio, and video. Progent's support professionals offer help in a variety of Macintosh applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common procedures like capturing or digitizing audio or video or establishing an audio/video production studio.

    Remote Network and Server Monitoring Services
    Progent can provide companies in Wilmington Delaware online network and server monitoring support based on MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your business so that your network support is proactive rather than reactive. By exposing potential trouble spots before they grow into full-scale emergencies, system monitoring can head off inconvenient and expensive network failures. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks based on a variety of platforms.

How Your Wilmington Delaware Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency online support with UNIX, Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or refer to Contact Progent.

Philadelphia and Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.

Onsite IT Consulting
Progent locations in Philadelphia and Eastern Pennsylvania

City Address Phone Link
Allentown 1275 Glenlivet Drive, Suite 100
Allentown, PA 18106
United States
(484) 656-7222 Allentown Network Support Services
Harrisburg 2225 Sycamore Street
Harrisburg, PA 17111
United States
(717) 999-2880 Harrisburg Network Support Services
Philadelphia 1735 Market Street, Suite 3750
Philadelphia, PA 19103
United States
(267) 592-4430 Philadelphia Network Support Services
Wilmington 1521 Concord Pike (US 202)
Wilmington, DE 19803
United States
(302) 425-9800 Wilmington Network Support Services




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    Progent's ProSight portfolio of managed services are designed to provide businesses who have small in-house IT administration and support staffs with low-cost access to world-class management platforms and consulting experts. Advantages of the ProSight catalog of managed services include fixed IT maintenance expenses, smart automation of routine management processes, ongoing adoption of new technology, graceful migration from older systems to modern solutions, close fit between information technology with business goals, guidance from seasoned network experts, and freeing up management to focus on business issues rather than ever-changing computer technology.

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    Dynamics GP 2015 R2 features a new design that improves cloud integration, supports the most popular smart phones and tablets, permits one-time sign-on with Azure Active Directory, and strengthens security. Dynamics 2015 R2 also streamlines reporting, includes nine new Workflows, extends the Web Client, and delivers over 100 enhancements to various applications. Progent's Microsoft-certified consultants offer the depth and breadth of knowledge and hands-on experience to resolve the many technical and business challenges associated with upgrading to Microsoft Dynamics GP 2015 R2 and can assist you to perform an efficient migration that will optimize the return on your investment in this powerful platform.

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    Microsoft Small Business Server is a low-cost suite of essential servers that provides the basis for a powerful but manageable IT network. The technical sophistication of the Microsoft .NET components included with Small Business Server requires a computer support expert with hands-on experience designing and building cohesive, comprehensive business network solutions. Progent's SBS Server professionals have an average of more than a decade of background supporting computer networks powered by Microsoft platforms. This experience ensures you success in installing, administering, and maintaining network environments that include the Small Business Server suite of servers and productivity software.

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    Progent's Cisco Catalyst 802.11ax Wi-Fi 6 AP consultants can provide affordable online and onsite help for Catalyst next-generation Wi-Fi 6 wireless access points (WAPs).

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    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you prove compliance with legal and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware.

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    Progent can provide a wide array of affordable remote and on-premises support services to assist your business to deploy, manage, and debug workstations and mobile devices based on Windows, macOS/OS X, iOS, Google Android, or Linux.

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    Progent can show you how to plan and execute a smooth migration to Microsoft Dynamics GP/Great Plains so that you preserve your data, strengthen your security, modernize your management reporting, take complete advantage of Microsoft Office integration, and reduce productivity disruption by creating and following a smart migration strategy. Progent can also help educate new Dynamics GP/Great Plains users so you don't lose productivity. Progent can improve your company reports and management analytics by providing Crystal Reports help, FRx programming, and Excel expertise. Progent's background with Microsoft .NET development, Microsoft SQL Server solutions, and programming with VBasic, XML and other platforms make it possible to produce specialized business software and eCommerce programs that integrate transparently with Dynamics GP.

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    Progent's Microsoft consultants can provide in-depth support in deploying, managing and troubleshooting any edition of Microsoft Project, Project Server, and Project Online and can provide a broad range of cost-effective remote consulting services based on proven best practices to help organizations of any size to receive all the advantages of this leading platform. Consulting support available from Progent include system design, software configuration and migration, strategies for safe collaboration among onsite and offsite users, network optimization, and customized webinar training.

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    Progent's data center IT services are intended for businesses with equipment located at Internet Data Centers or data center co-location hosting facilities and in need of timely on-site assistance at the colocation site plus off-site support from Microsoft and Cisco Certified professionals. Progent offers a full range of Internet Data Centers and IDC and colo support services such as system topology analysis, Windows and Linux server integration and maintenance, troubleshooting for server and communications infrastructure, development and installation of fault tolerant configurations, architecting and implementing layered security structures, firewall configuration and troubleshooting, configuring load balancing environments, and creating high-availability server clustering systems.

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    Progent can provide quick access to the expertise of veteran wireless consultants who can help organizations to determine the advantages of Ubiquiti UniFi wireless APs for your business and assist you to design, deploy, maintain, and troubleshoot your UniFi network. Progent can also conduct a wireless site survey to assist you to select, configure, and position Ubiquiti UniFi wireless access points for optimal signal coverage and throughput.

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    Cisco's security and offsite connectivity solutions for small to mid-size companies represent a full array of easy-to-administer security products to help you protect your wired and wireless information system. Cisco's VPN product family includes routers, firewalls, and Virtual Private Network access concentrators. Progent's expert staff of consultants includes experienced specialists with Cisco Certified Internetwork Expert and Cisco Certified Network Professional qualifications who can help your company to select Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco security technologies that fit best with your business goals.

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  • Windows 2000 Onsite Technical Support 24/7 Windows Server 2000 Migration Consultants
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    Progent can supply small companies with an information management professional who can act as a part-time Chief Information Officer. This part-time Chief Information Officer can offer long-term direction to help you integrate appropriate technology to enhance business operations so they match better with your business objectives. Your company can create and implement a well conceived IT strategy without absorbing the cost of a full-time Chief Information Officer.

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  • Top Rated Security Audit Cybersecurity Contractor
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    For smaller businesses, computer security and regulatory compliance can be excessively complicated to stay ahead of yet too dangerous to overlook. The largest largest institutions have been breached, and the leading cloud service providers have on occasion been knocked out. It looks like there's nowhere to hide. Progent has made it economical for small and midsize companies to implement vital security projects successfully by offering the advantage of billed time to the nearest minute with no minimum billing for online help. You have the help of a world-class information expert to provide just the knowledge you need when you need it. Progent's CISA, CISM, GIAC, CISSP and ISSAP premier consultants can help your business with any aspect of system security including security assessments, malware screening and recovery, spam and email content filtering, email data loss prevention, compliance reporting, and designing a complete security strategy.


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