Fast Online Support for Wilmington IT Networks
Urgent Phone Consulting for Wilmington NetworksFor companies in Wilmington or anywhere in the state of Delaware, Progent offers online technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, plus the services of CISA and CISSP-accredited cybersecurity consultants to help with high-level security design and troubleshooting jobs.

Progent's remote support engineers provide exceptional leverage because they possess the practical experience and have access to the advanced technology necessary to solve the majority of network problems quickly. Efficient support reduces direct expenses since service calls accumulate minimal chargeable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your office. Your organization saves even more in incidental costs by minimizing or eliminating network downtime and associated costs due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management. Progent's advanced online technical support expertise is especially helpful for businesses that are dependent on public clouds for vital network infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be useful.

Progent's billing model for remote help is structured to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are billed only for the support that you receive. In contrast to many online service organizations, Progent imposes no service activation fee or minimum fees. Progent's per-minute granularity and clean model for billing do away with scenarios where fast repairs manage to end up as large invoices. Progent's skill at solving technical issues efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered a collection of customized tools and proven methodologies which ensure the highest degree of effectiveness for remote technical support and troubleshooting for IT systems of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the consultants of Progent's Technical Response Center to link to your company's computer system remotely without violating corporate security.

Progent's advanced service reporting system keeps thorough histories of the service that Progent's customers have been provided. Progent's team consultants have access to the specifics of all help delivered to each client by any Progent engineer. This database of problems and solutions is organized as a quickly retrievable proprietary knowledge base that allows Progent's remote support experts to share their experiences with the whole team to ensure that the quality of Progent's support improves over time. Progent's extensive list of certifications and working relationships with major technology companies including Cisco and Microsoft open up additional vast support databases and allow fast response from vendors' internal product engineers so Progent's remote service experts are able to find optimal resolutions quickly.

Online technical support services available from Progent to companies in Wilmington and throughout the state of Delaware include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price services intended to enable small and mid-size businesses to utilize the same cutting-edge technology deployed by some of the world's leading corporations. The ProSight portfolio of network management outsourcing services covers all key aspects of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with government and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical files, apps and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security companies to provide web-based control and world-class security for your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a deeper level of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, enhance and troubleshoot their networking appliances like routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that require important software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your network running at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT personnel and your assigned Progent consultant so that any looming problems can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security standards, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery expert. The interview is designed to assess your organization's preparedness either to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup/recovery system that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent offers the skills of world-class online consulting experts for special IT projects. Progent's rates for ongoing development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these important areas of information technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support alternatives for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve complex issues.

    Progent's Help Desk Call Center consulting support can aid you in building an efficient new Help Desk or revamping your current organization, identifying or enhancing Help Desk Call Center application software to meet the unique needs of your company, or providing temporary online personnel to reinforce your in-house Help Desk Call Center group to deal with high-demand events such as software transitions, major upgrades, or rolling out brand new applications.

    Progent's Help Desk staff of experienced network consultants provides your computer users in Wilmington or anywhere in the state of Delaware instant access to a dependable network service group with extensive background offering phone help and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk recognition as a crucial enabler of business productivity, and Progent's target is to solve rather than merely record IT issues.

  • Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts Group can supply phone-based and in-depth engineering support and education in key application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, custom programming, and education for familiar Microsoft business applications such as CRM, MS Project, Office 365 Word, and Office 365 Excel. For more information about Progent's expertise, custom programming, and training services, go to Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Wilmington, or anywhere in the state of Delaware, remote hybrid network monitoring by providing System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to suit your environment so that your network maintenance is proactive and automated. By spotting possible problems before they evolve into network outages, remote monitoring can head off stressful and costly network crises. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or environments that incorporate multiple operating systems.
How Your Wilmington Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency online assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Help, call 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Wilmington or anywhere in the state of Delaware, Progent's online computer support engineers are ready to deliver professional and economical system help whenever your organization needs it. More than 15 years of providing remote repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to solve computer problems rapidly while eliminating the cost and lost time that comes with in-person service calls.

Even if your Wilmington company relies on a local freelance support technician or employs a full time organization that know how to handle ordinary computer issues, Progentís Microsoft certified engineers can still offer a convenient and seamless remote expansion of your local resources in cases when your regular IT support personnel either lack the bandwidth or the experience to address sudden system crises or especially tough integration problems.

Benefits of Progent's Network Help for Offices in Wilmington
Progent's online network troubleshooting services enable your Wilmington organization to realize the benefits of immediate, world-class network support without the cost of managing a full-time IT organization. Your network will acquire added strategic value by being increasingly available, productive, and protected. Advantages to your business include:

  • Convenient virtual expansion of your local support resources
    For most organizations in Wilmington or anywhere in Delaware, nearby computer service resources, whether made up of freelance consultants or a full-time IT staff, can take care of the majority of technical issues. However, serious problems may occur when your regular resources are overstretched or unavailable, and some trouble may stem from IT products that is beyond the scope of your local service personnel. In these cases, Progent's online service experts provide an easy, quick, and affordable way to supplement your local resources and to transfer useful knowledge to improve your ability to deal with future issues in-house.

  • Reduced Reliance on Freelance Consultants
    For network support, smaller companies often rely on individual freelance service providers. Although freelance service people carry less overhead than big support companies and can often charge lower rates, they are often overbooked, making it hard to respond rapidly to crisis situations. If an independent consultant is occupied with another client, ill, on a trip, or in class, the lack of fallback personnel may force your company to wait for help during an emergency. As your business grows, network downtime and trouble with vital software become more expensive. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides a reliable source of backup support expertise to make sure your network stays available.

  • Create a Scalable Basis for Seamless Expansion
    Companies often begin with an IT system created on a modest budget. Without a strong infrastructure, slap-dash repairs often get thrown onto a weak foundation. As a network grows, stability and scalability problems can hinder the productivity of the business. These poorly built systems need proper analysis, intelligent long-term planning, and wide technical expertise to evolve to a network architecture able to offer the solid foundation to meet current business requirements and ease future expansion.

  • Interact with Solution Providers Rather Than Technology Sellers
    Smaller companies need advice and technical training to negotiate an ever more complex maze of product alternatives available for accelerating business success and improving productivity. These companies do not need a computer consultant who is trying to resell a specific vendor's products. Network support and product selling can result in a scenario where the proposed solution is built around a predetermined product instead of the genuine needs of a client. Progent eliminates these conflicts of interest by offering just services rather than products. This allows Progent to align IT consulting with the real needs of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of technical knowledge, fine tuned remote support software, and familiarity with corporate IT allow offices to avoid the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house resources.

Progent adds value by providing:

How Does Our Company Begin Receiving Online Computer Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.