Remote 24x7 monitoring, proactive alarms, and periodic analytical reporting are crucial to preserving the proper operation of your network and avoiding preventable and expensive disruptions. Remote Monitoring and Management (RMM) solutions have progressed to the point that companies of any size can afford a degree of network stability that was previously reserved for large enterprises. Progent offers a variety RMM options delivered as low-cost service packages created to help you to detect and resolve a most IT network problems before they get big enough to hurt your business.
Progent can provide one-on-one education designed for individuals who want to expand their understanding of the Apple macOS and OS X operating system, Apple Mac hardware, or Mac office software including Word, Excel, and Outlook for Mac. Progent also offers customized group or individual webinar training for Mac application software.
Progent's Jabber consultants can provide remote or on-premises expertise to help businesses of any size to plan, deploy, manage, upgrade or troubleshoot Cisco Jabber solutions and Cisco Unified CM infrastructure. Progent can provide advanced support for all the technologies that go into creating an end-to-end Cisco Jabber solution such as Cisco network appliances and management software, Microsoft Office 365 apps, Windows and Mac computers, Apple iOS and Google Android smartphones, SIP trunking, WiFi systems, cyber security, cloud computing, telepresence systems, PBX products, disaster recovery preparedness, and the many other pieces of a cohesive collaboration ecosystem.
Progent's seasoned solution designers and programmers can help your company to build enhancements to Microsoft Dynamics GP/Great Plains that address the unique requirement of your organization while retaining the advantages of seamless Windows integration. Progent can also provide expertise with a variety of software development tools that can be utilized to create integrations with Microsoft Dynamics GP. These integration tools include Microsoft Dexterity, Modifier with VBA, Visual Studio for Dynamics, Continuum, eConnect, Web Services for Dynamics GP, and Integration Manager.
Progentís wireless professionals can help small companies design, select, test, install and maintain secure building-to-building wireless bridging products that integrate seamlessly into your existing network while providing a degree of protection that matches or excels wireline interfaces. Progent offers expertise in wireless LAN products from Cisco Aironet and Meraki, Proxim, and additional small business wireless providers and can help you select and deploy the wireless link technology that fit best with your company needs.
Progent's Microsoft-certified consulting engineers can help your organization to determine the benefits of Microsoft Exchange Server 2010 for your company and can assist you to plan and carry out a smooth upgrade to Microsoft Exchange 2010 from Microsoft Exchange Server 2003 or Microsoft Exchange Server 2007 that will provide fast return on investment by improving your productivity, lowering the expense of equipment and support, simplifying management, and consolidating your vital communications platforms.
Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid architectures that combine physical resources as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Microsoft Azure enterprise hybrid cloud planning and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has 20 years of experience providing high-level consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
The new Cisco ASA 5500-X Family of firewalls with Firepower Services provide substantially more value than Cisco's earlier PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 security appliances for new deployments. Progent's Cisco-certified CCIE network consultants can help you to manage your legacy PIX or Cisco ASA 5500 security appliances and migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist you to design, deploy, tune, administer and troubleshoot firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services.
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Microsoft System Center 2016 Operations Manager (SCOM 2016) is designed to promote top performance and maximum availability for key workloads by offering unified, cross-platform tracking of IT infrastructure deployed throughout on-premises datacenters and private and public clouds. Progent's SCOM consulting team can provide world-class remote and onsite expertise to help organizations of all sizes to plan, implement, tune, update and repair SCOM 2016 deployments. Progent can assist your company to move to Operations Manager 2016 from earlier versions of Operations Manager or from other monitoring platforms, or combine multiple monitoring tools into a cohesive IT management solution. Progent can also show you how to extend your SCOM 2016 scope to include resources based in public clouds including Microsoft Azure and Amazon AWS.
Progent can give you access to application developers who can modify your Microsoft Business Solutions ERP, MRP, and accounting system applications to meet your unique company needs. Progentís Microsoft-certified support experts offer experience in Microsoft Microsoft Axapta, Microsoft Microsoft Navision, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Retail Management Software. Progent also provides custom e-Commerce integration support for safe, company-wide information sharing plus interfacing with Customer Relationship Management products.
Progent can help you design, configure, manage, monitor, and troubleshoot an efficient Wi-Fi network infrastructure, recommend sensible technology, and integrate wireless access points, bridges, radio antennas, wireless controllers, and various wireless products. Progent can also show you how to put together a complete 802.11x network security strategy that is well integrated with the security plan for your overall business network.
Progentís Help Desk Co-management service allows your business to share the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution based on the top shared PSA tool for handling service requests, ticketing, ownership, status tracking, and reporting.
Progent provides the services of Microsoft and Cisco-Certified IT consulting experts to offer customers affordable ways to help companies optimize the value of Microsoft and Cisco technology. For networks that range from small offices to large corporations, Progent's network engineers can help you improve your network's e-mail architecture, protection, availability, performance, and IT administration.
Progent's UNIX family support services provide small businesses and developers help with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-powered technology. Progent offers your business access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad range of experience offers you a convenient single source to help you create and manage a protected and robust mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat Linux, SuSE Linux, Debian GNU/Linux and Mandrake.
Progent's certified SharePoint 2019 and SharePoint Online consultants can provide affordable online and on-premises consulting, application development, and troubleshooting services for organizations of any size who intend to migrate to SharePoint Server 2019 or SharePoint Online from older releases of SharePoint. Progent can help you design and execute an efficient upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that combines local and cloud resources into a seamless information management system.
Progent's Computer Help Desk Outsourcing Support Services for PC desktop support are designed specifically for small businesses who require fast availability of a Help Desk Service Center with professional telephone support and effective escalation capability but who have to operate within a limited information technology budget. Important components of Progent's Help Desk Outsourcing Support Services include: Help Desk Call Center Phone Support, Optional Remote Access Support, System Assessment, Problem Prioritization, Virtual Help Desk Services, By-the-Minute Billing, and Help Desk Call Center Software Selection and Deployment.
Microsoft Mac Office allows Mac users to run the world's most popular business applications. Progent's Apple-certified Macintosh consultants can show you how to configure Microsoft Office for Macintosh on a mixed-platform network combining Apple OS X and Windows-powered platforms so that Macintosh users can access the latest features in Microsoft Word, Excel, PowerPoint and Entourage in order to share data and system resources with colleagues who use Windows. Progent's engineers have expertise with both Apple Macintosh and Windows technology and can support environments that mix Mac with Windows systems with extensive resource sharing, or environments which intentionally limit collaboration between Mac and Windows systems.
Progent offers cost-effective online and on-premises support to help organizations to migrate any part of their critical IT infrastructure to Google Cloud Platform (GCP). This can save management hassle and hardware expense and enable access to Google's cutting edge AI and machine learning technology. Progent can assist you with every aspect of Google Cloud Platform integration including requirements analysis, readiness evaluation, system design, pilot testing, configuration, administration, performance tuning, licensing management, disaster recovery solutions, and security.
Progent offers customized online training for a range of desktop apps and environments such as Office and Office 365 Excel, Word, PowerPoint and Project plus Acrobat Writer, Photoshop, Crystal Reports, and Microsoft Windows 10. Remote instruction provides the advantages of traditional physical classroom seminars, including instant interaction between students and trainers, but eliminates the costs of travel and the challenge of trying to synchronize the schedules of many students. Available to single students or classes of any size, Progent's virtual instruction allows the teacher to run the class from a remote office while the clients can be dispersed throughout an office or all over the country. Virtual education utilizes proven teaching aids such as broadcast white boards, real-time questions, and collaborative desktops. Classes can be short and targeted to specialized topics or longer in duration and wider in scope.
Progent can help you with every phase of Azure cloud integration such as requirements analysis, prerequisites evaluation, system design, pilot testing, deployment, centralized management, performance tuning, software license management, disaster recovery strategies, security policy enforcement, and compliance assessment. Progent can assist you to set up and debug firewall appliances and VPN tunnels so that your users can securely connect to Azure services, and Progent's Microsoft-certified consultants can assist you integrate critical Microsoft platforms to work in Azure including Windows Server, Exchange, SQL and Skype for Business. Progent can also help your organization to create a hybrid cloud environment that seamlessly combines on-premises datacenters with Azure services.
For small and midsize organizations, network security and information assurance and compliance can be too complicated to master yet too risky to overlook. The largest largest institutions have been hacked, and the leading cloud service providers have occasionally been knocked out. It looks as though there's nowhere to hide. Progent has made it affordable for smaller businesses to carry out vital security tasks successfully by offering the advantage of billed time to the nearest minute without any minimum charge for remote support. This means you have access to a world-class computer consultant to deliver just the help you need when you require it. Progentís CISA, CISM, GIAC, CISSP and ISSAP premier consultants can assist you with any level of system security including vulnerability assessments, virus defense and recovery, spam and email content filtering, email data loss and data leak protection, regulatory compliance reporting, and creating a comprehensive security strategy.
SQL Server 2005 delivers powerful, standardized tools to IT experts and information workers, lessening the complexity of designing, deploying, managing, and accessing enterprise data and analytical programs in environments ranging from handheld devices to enterprise information systems. The complexity and integration demands of Microsoft SQL Server 2005 require a network consultant with hands-on experience and wide knowledge in designing and building information-based, comprehensive business technology applications. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background involving Microsoft integration, ensures you success in planning, configuring and managing Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET platform.
Progent's management team includes seasoned professionals with years of background providing network consulting services, troubleshooting, and long-term IT planning to businesses ranging in size from small offices to global enterprises. Great service requires great people, and Progent has assembled a management team able to provide businesses with the top service value available anywhere.
Progentís Technical Response Center (TRC) offers nationwide extended hours remote troubleshooting for networks powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support experts offer after-hours phone support and remote secure computer connection to troubleshoot and repair technical problems quickly and economically. The scope of IT expertise represented by Progent's staff of country-wide support engineers allows Progent to escalate even the most difficult network issues to competent specialists as needed. For urgent problems, the Technical Response Center tries to respond to your request for service in less than one hour.
Progent's ProSight Virtual Hosting service offers comprehensive hosting of a small or mid-size company's servers in an environment that gives the highest degree of dependability and expandability and is in addition easy to transfer to another host. ProSight Virtual Hosting services are based upon mature virtualization technologies that enable small companies with multi- platform IT systems to save significantly on the costs of capital equipment, infrastructure maintenance, and network management while benefiting from world-class fault tolerance and an unprecedented degree of vendor independence.
Progent's certified SQL Server developers and database administrators offer online expertise to help businesses of any size to create, manage, and troubleshoot applications based on the Microsoft SQL Server RDBMS and .NET framework. Progent's SQL Server consultants offer support for any element of the application life cycle in environments that can include small office databases to N-tier VLDB applications and data warehousing.
Cisco offers an extensive array of routers that includes appliances designed to provide the protection, bandwidth, and reliability required by organizations ranging from branch offices to worldwide enterprises and service providers. Cisco routers feature support for redundancy, transparent failthrough, and redundant power for improved reliability and system availability. Progent can show you how to choose and configure Cisco routers to build a solid infrastructure for your IT system and to make it economical to grow as you support new users, open new offices, install new services, open your network to clients and partners, and manage a more mobile workforce. Progent can provide help with a range of routers based on Cisco's IOS platform, such as Cisco's 800 series of small office VPN routers, Cisco 1800 and 2800 ISR routers, Cisco 3900 and 4000 G2 ISR routers, Cisco ASR 1000 and 9000 routers for WAN edge environments, Cisco CRS Carrier Routing System for core Networks, plus older 2500 and 2700 Series Routers.
Progent's UNIX platform support services provide small businesses and developers help with managing and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent offers your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This wide range of expertise offers you a convenient single consulting firm to help you build and maintain a protected and reliable mixed-platform network and communications environment that supports UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Microsoft Windows 10 Configuration Manager Consultant Services
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup processes and enables rapid restoration of critical files, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical information.
Progent's Cisco-Premier network engineers can show you how to run Cisco's network management tools along with a selection of powerful third-party products to build a comprehensive network management solution to keep your environment running smoothly, conserve limited resources, guard your data, recover rapidly from hardware breakdown or malicious attacks, and enable you to add or reassign network resources sensibly and economically as your business grows.
VMware's market leading Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for restoring applications and services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, updates and fixes and can produce audit reports to verify full service recovery, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, deploy, test and maintain a disaster recovery system powered by VMware SRM.
ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis technology to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire threat progression including protection, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats.
Progent's Cisco-Premier network management engineers can help you to run Cisco's network management utilities alongside a variety of specialized third-party applications to create a comprehensive network management strategy in order to keep your environment running smoothly, fully utilize expensive resources, guard your data, revive rapidly from hardware breakdown or malicious attacks, and enable you to add or repurpose network resources intelligently and affordably as your business evolves.
Progent offers three essential types of Helpdesk support : Microsoft Help Desk Outsourcing Support Services, Virtual Helpdesk Services, and Helpdesk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of trained Microsoft professionals offers your clients instant access to a reliable technical group with years of experience providing phone support and remote access troubleshooting for networks based on Microsoft products. Progent's focus is on earning the support Call Center a positive image as a key contributor to company performance. Progent's goal is to fix and not merely record problems.
For large organizations, Progent can supplement in-house IT groups by offering world-class experience in deploying key Microsoft and Cisco technologies. Progent's certified professionals can provide Enterprise Active Directory consulting, Exchange Server 2010 support, SharePoint Server experience, and Microsoft SQL Server consulting. For the nationwide or global enterprise with branch offices, Progent can perform as a transparent local supplement of enterprise network management. Progentís enterprise support services include corporate-wide security, remote branch office support, system architecture, Sarbox compliance, project management, and top-level support for multi-site office environments powered by Enterprise Windows 2003. Progent can offer field engineers and specialists to help with a site relocation or office move, or a network architect to help with building or using an Internet Data Center or co-location site.
Progentís experienced Cisco IT security consultants provide expert PIX and ASA Firewall consulting services covering infrastructure design, configuration, and management of Cisco firewall and Cisco security solutions. The PIX and ASA Security Appliance Series of Cisco firewall products delivers strong user and application policy enforcement, mutlivector attack protection, and secure access services. Ranging from economical, plug-and-play desktop appliances for small and home offices to modular enterprise-level appliances, Cisco PIX Firewall and ASA Firewalls offer advanced security, performance, and excellent availability for IT systems of any size. PIX Firewalls and ASA Firewalls are based on a hardened, purpose-built operating system, eliminating possible OS-specific security gaps.
Progent's expert consultants can help you define and implement a smooth in-place Microsoft Exchange 2007 migration strategy that avoids productivity disruption, reduces ongoing support requirements, and makes your Microsoft Exchange 2007 Server easy to manage. For complex multiple server or multi-location migrations, Progent offers the experience to finish your move quickly and economically. Progent's Microsoft Exchange Server 2007 support, troubleshooting, and design offerings include assistance with the integration of outside vendor add-ons to Microsoft Exchange 2007 Server and the creation of unified messaging implementations powered by Microsoft Exchange 2007 Server.
Progent can assist your organization in any facet of your migration to Microsoft Exchange 2019 such as configuring Windows Server 2019 as a host for Exchange; designing HA architecture for an on-premises, Microsoft cloud connected or hybrid deployment; moving mailboxes; designing and configuring Windows Hyper-V; configuring hardware load balancing; setting up DAG groups with MCDB caching; setting up Skype for Business 2019 for voicemail services; integration with SharePoint; preparing firewalls; integration with O365; and setting up Outlook.
Progent's Exchange Hosting Support Services offer an enterprise-class data center that features redundant power and cooling systems, round-the-clock site security and IT support center, and failover connections to Internet backbone service providers. Hosted Exchange servers are set up as virtual machines for high uptime, smooth scalability, and fast recovery. Progent's services feature integration with your network, connectivity with handheld computing products, automated monitoring of performance and security, spam filtering, patch and service pack management, Helpdesk services, per-day data backup, and comprehensive messaging administration support.
ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical data, apps and VMs that have become lost or corrupted due to component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical data.
Forefront Threat Management Gateway 2010 builds on the powerful security technologies of Internet Security and Acceleration Server and offers a centrally managed Internet gateway that delivers a single-server platform for a variety of security functions such as an application layer and network layer firewall, URL monitoring and filtering, antimalware, IPS, reputation services, VPN management, plus HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 provides comprehensive web security logging and reporting capabilities, permits custom reporting powered by Microsoft SQL Server, integrates with Active Directory to simplify policy enforcement, and can be operated as a virtual machine to lower costs and improve recoverability. Progent's Microsoft engineers can assist you to plan and carry out test and production implementations; integrate Microsoft Forefront Threat Management Gateway 2010 with Windows Server 2008 R2, Active Directory, Microsoft SQL Server, Microsoft Exchange Server 2010, and SharePoint 2010; install Microsoft Forefront TMG 2010 to operate on a virtual machine with Windows Hyper-V; and provide ongoing consulting and troubleshooting. Progent can also help you to upgrade smoothly to Forefront Threat Management Gateway 2010 from Microsoft ISA Server 2006 or 2004.
Progent can provide affordable online consulting to assist companies to integrate Amazon AWS cloud services such as Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can help your IT team with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, preparedness assessment, architectural design and review, testing, deployment, centralized administration, performance optimization, software license management, disaster recovery mechanisms, and security and compliance.
Progent offers support expertise for WatchGuard Firewall/VPN security appliances such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can help you choose, deploy, and maintain a WatchGuard Firewall/VPN appliance that fits your security requirements and budget. Progent can help you to maintain legacy WatchGuard firewall appliances or upgrade smoothly to modern WatchGuard firewalls.