Remote server management cards give IT managers complete control of a server without the need for an on-site presence. Through remote management cards, all console screen information plus keyboard and mouse operations are exported to a remote session to a support expert who can be situated anywhere in the world. Progent's Microsoft and Cisco authorized consultants can help you to plan, implement, and support a fault-tolerant business network that includes remote server management cards and Progent can utilize these remote management cards to provide efficient off-site technical support. Progent has experience with a number of remote server management cards including Aten IP9001 remote management cards, American Megatrends MegaRAC remote server management cards, Dell remote server management cards, HP Lights-Out remote server management cards, and Peppercon remote server management cards.
Cisco's wireless IP phones are industrial-grade Wi-Fi devices designed for professionals who are on the move within office, hospitality, retail or other environments where management requires user endpoints that provide more administrative control, security and durability than is achievable with the Bring-Your-Own-Device mode of mobile collaboration. Creating solutions with Cisco's wireless IP phones typically demands that IT teams set up and fine tune numerous key pieces of your wireless environment such as APs, switches, Cisco wireless LAN controllers, and management tools. Progent's certified consultants offer online and on-premises support to help you build and maintain a Cisco wireless VoIP phone deployment by providing integration services that can range from debugging the configuration of an IP phone or access point to offering project management outsourcing or co-sourcing for updating the wireless architecture of an entire campus.
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to deal with problems that are within their comfort zone, Progent is able to focus on delivering high-value skills where Progent has little competition. Small businesses who work with trusted freelance service providers or who maintain in-house support staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more robust, secure, and productive.
Progent's Microsoft-certified SQL Server 2017 experts can help your business to evaluate the business advantages of upgrading to SQL Server 2017 and can help you to design and carry out a smooth migration of your databases and applications to any deployment architecture including on-premises, cloud-based, or hybrid. Progent's SQL Server experts offer online or onsite support ranging from on-demand design review or debugging to end-to-end project management to ensure your SQL Server 2017 initiative is successfully completed on time and on budget.
Progent’s Microsoft certified consultants can provide small and mid-sized companies advanced Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis package that opens the door to the speedy development of enterprise-class business programs that offer your company a competitive advantage. SQL Server provides built-in support for XML and the ability to query across the Internet and beyond the corporate firewall. In addition to offering consulting, maintenance and troubleshooting services, Progent’s SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the business value of your IT network. Progent can also help you migrate from earlier editions of SQL Server to SQL Server 2005.
If you are developing UNIX or Linux applications in an environment that includes MS Windows-based processors, PCs, and office applications, Progent can provide full-service network support outsourcing that frees you to concentrate on your field of strategic know-how while avoiding the constant hassle of managing your company information system. By using smart network monitoring and by delivering remote and in-person assistance as your business needs it, Progent offers an economical alternative for managing an information network that provides high availability, security, and efficiency. Progent's Linux developer support services feature comprehensive information technology outsourcing, virtual server infrastructure, online and in-person support and repair, proactive network monitoring, and Help Desk services.
Progent’s team of Microsoft and Cisco Premier consultants average more than ten years of real-world industry background, at the front lines of IT service, performing a broad range of IT tasks for a large mix of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting staff. This ensures that you get not just expert technical capability, but also a consultant with proven methods for applying technical knowledge to solve actual IT problems quickly.
Progent can assist your business to maintain System Center 2007 Configuration Manager (SCCM 2007) to simplify administration, improve compliance, and boost worker output by ensuring that critical applications stay current, tracking product licenses, and monitoring usage profiles to help you make smart purchasing choices. Once you are ready to update your SCCM 2007 configuration management ecosystem, Progent can help you to plan and carry out a smooth move to SCCM 2012.
Cisco's security and remote access technology for small businesses offer a full line of easy-to-administer security solutions to help safeguard your wired and wireless network infrastructure. Cisco's Virtual Private Network product family includes routers, firewalls, intrusion detection devices and VPN concentrators. Progent's professional staff of consultants includes field-proven engineers with Cisco's Certified Internetwork Expert and CCNP qualifications who are able to assist your organization to evaluate Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi access points, and additional Cisco security technologies that fit most closely with your company objectives.
Remote 24x7 network monitoring, automated alarms, and actionable reports are vital to preserving the proper operation of your IT system and avoiding preventable and expensive disruptions. Remote Monitoring and Management (RMM) solutions have progressed to the point that companies of any size can get a degree of protection that was once reserved for large enterprises. Progent offers a variety Remote Monitoring and Management options delivered as economical service packages created to help your company to detect and fix a most network issues before they can hurt your business.
Cisco's Small Business 100, 300 and 500 family of access points are Linux-based units intended as value-priced Wi-Fi APs for small offices. Progent's Cisco CCIE-certified wireless network infrastructure consultants offer online or on-premises configuration and troubleshooting services to help you to design, implement, upgrade, tune, manage and debug Cisco Small Business wireless access point environments of any scale or topology.
Progent's Citrix-certified experts can assist your organization to evaluate the business benefits of the available versions of Citrix Essentials for Hyper-V, assist you to use Citrix management tools in your Microsoft Hyper-V environment, and show you how to deploy Citrix Essentials to improve the performance, uptime, consistency, and recoverability of your virtual environment while lowering the cost of resources and support and simplifying administrative tasks.
Progent can provide advanced online support services to help companies connect their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that utilize local resources along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud migration support services such as Microsoft Azure hybrid cloud planning and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience providing advanced consulting services online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's Microsoft-certified SQL Server 2017 consultants can assist your business to evaluate the business benefits of migrating to SQL Server 2017 and can assist your organization to plan and carry out an efficient migration of your current SQL Server environment to any network architecture including on-premises, cloud-hosted, or hybrid. Progent's SQL Server experts can provide remote or on-premises support ranging from on-demand design assessment or troubleshooting to end-to-end project management and co-management to make sure your SQL Server 2017 initiative is successfully completed on schedule and within budget.
Progent's Standard Help Desk Services offer an end-to-end service desk solution that manages all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Support services are offered at a substantial discount from Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.
Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security vendors to provide centralized management and world-class security for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall.
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Progent’s Microsoft certified consultants offer a variety of support services for Microsoft Dynamics GP/Great Plains. Microsoft Dynamics GP/Great Plains is a Microsoft financial package and business management tool built, like all Microsoft financial solutions, on the scalable and familiar foundation of Microsoft Windows technology. Dynamics GP 2010, the most recent version of Microsoft accounting products in the Microsoft Dynamics GP family, offers a cost-effective tool for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and HR. Dynamics GP/Great Plains is simple to install and configure, and with its segmented design you are able to license only the functions you currently need, with the option to add clients and enlarge capabilities when necessary. Progent’s Dynamics GP Software support experts can help you install, customize and manage Microsoft Dynamics GP 2010 and also earlier editions of Microsoft Dynamics GP/Great Plains.
Progent can assist your organization to plan for, implement, and operate Microsoft System Center 2012 R2 Configuration Manager. Progent can help you to migrate smoothly to Configuration Manager 2012 from an older change management solution or help you to modify your existing SCCM 2012 ecosystem to accommodate your changing IT needs. Also, Progent can help you to build an infrastructure that fully supports SCCM by delivering advanced consulting support for related Microsoft technologies such as ADDS, Microsoft SQL Server and SQL Server Reporting Services, and IIS.
Progent can assist small companies to move all or part of their network infrastructure to the Microsoft Azure cloud. This can streamline network administration and reduce equipment investments. Microsoft Azure includes a comprehensive library of public cloud services and Progent can help you to evaluate the advantages and limitations of different cloud networking models supported by Azure. Progent can show you how to administer cloud-based or hybrid cloud and local applications and network infrastructure and ensure that you sidestep the common mistakes small companies make when moving to a public cloud. Progent can assist you to configure VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle authentication with Azure Active Directory, and create transparent backup mechanisms with Azure Backup. Progent can also show you how to prepare firewalls and IPsec VPN tunnels and also to integrate iPhones and iPads and Google Android handhelds.
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital files, applications and VMs that have become unavailable or corrupted due to component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's disaster recovery specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, when needed, can help you to restore your business-critical information.
Progent's Microsoft certified consultants can show you how to design and implement an efficient in-place Exchange Server 2007 upgrade plan that avoids network downtime, reduces long-term service requirements, and makes your Microsoft Exchange 2007 Server easy to manage. For complicated multiple server or multi-location upgrades, Progent has the knowledge and experience to finish your move rapidly and economically. Progent's Microsoft Exchange 2007 support, troubleshooting, and consulting services include expertise with the integration of outside vendor enhancements of Microsoft Exchange 2007 Server and the design of unified messaging implementations powered by Exchange Server 2007.
For enterprises with branches in California or any region covered by Progent's engineers, Progent's Microsoft-Certified network consulting professionals and authorized Cisco network specialists offer a range of IT consulting services including project management, SOX compliance, office relocations, corporate security, system design, on-site or phone-based emergency support, and technical support for collocation hosting facilities. A Progent IT consultant can help you design a multi-site information system that makes efficient use of colocation facilities and Internet hosting sites. Progent’s Microsoft Certified engineers can help large enterprises design, deploy and support major rollouts of updated releases of Microsoft products such as Active Directory, Exchange Server, SharePoint Server, Microsoft SQL, and Enterprise editions of Windows. Progent’s CCIE and CCNP experts can assist you to deploy Cisco products for connection solutions that combine basic, high-performance, integrated, and remote networking.
Progent's Microsoft-certified Intune consultants can assist you to understand the business case for utilizing Intune for managing your portable computers including laptops, smartphones, and tablets powered by Windows, iOS, and Google Android. Progent's Intune consultants can assist you to define security and compliance policies, set up pilot systems to confirm the benefits of Microsoft Intune for your environment, deploy Intune throughout your IT ecosystem, combine Intune with SCCM for single-console change management, and maintain your Microsoft Intune solution.
Progent's certified SharePoint 2019 and SharePoint Online consultants offer affordable online and onsite consulting expertise, application development, and technical support services for organizations of any size who want to migrate to SharePoint 2019 or SharePoint Online from legacy versions of SharePoint. Progent can help you design and carry out a cost-effective upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that combines onsite and cloud components into a cohesive information management solution.
Progent's CISSP-premier network security experts can help businesses of all sizes with any aspect of information system security. Progent can help implement efficient cybersecurity systems that guard a small business against modern malware attacks or Progent can plan, deploy, and monitor a comprehensive security strategy for hybrid enterprise networks that accommodate local, online, and mobile users sharing IT resources spread across a mix of physical datacenters and various clouds.
Progent can provide the support of BlackBerry-premier experts who can assist small organizations to plan, administer, and troubleshoot BlackBerry solutions economically and successfully, doing away with the requirement for an in-house BlackBerry expert and reducing the cost and distraction of supporting a mobile workforce. Progent's BlackBerry engineers offer in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and CISM-certified security engineers. This wide range of knowledge, combined with Progent's efficient online service delivery model, provides small businesses an efficient solution for integrating BlackBerry technology seamlessly into their information network.
Progent's certified failover clustering consultants can help you to assess the advantages of deploying Windows Server 2012 clustering to build a powerful high-availability/disaster recovery strategy, assist you to plan and deploy a Windows Server 2012 system, provide online and on-premises consulting services and technical support for clusters composed of physical servers or virtual machines, and help you to centralize the management of failover clusters.
Progent offers Microsoft Windows 2003 Cluster Server support to help your company utilize high availability server clusters that can provide 24x7 operation. Clustered Windows servers for high-availability systems include Windows 2003 Cluster Server, Microsoft SQL Cluster, and Exchange Cluster. By showing you how too design zero-downtime clustered server solutions powered by Windows Clustered Server 2003, Progent’s Premier Windows engineers make sure that your high availability server clusters are configured to maximize the strategic advantage of your information network.
If you have a small business information system with 10 to 50 desktop clients, Progent's IT outsourcing services free your company from over-reliance on an individual independent consultant while giving you affordable and dependable access to high-quality technical support. By delivering IT consulting help when you require it, providing advanced knowledge for critical technologies, offering value-added services such as automated server monitoring, and billing only for services you use, Progent gives you an affordable solution for maximizing the business value of your small business information system. Progent is the intelligent way for small organizations to create and support a robust and secure IT network and to benefit from quick access to the experienced support typically restricted to enterprises who can support a large in-house IT organization.
Progent's experts offer Mac users a variety of services such as desktop support, Apple macOS and OS X expertise, Mac co-existence with Windows environments, Entourage and email help, security services, and custom education. Progent can assist businesses to migrate to macOS from Mac OS X or other earlier editions of Mac OS X and Progent can offer expertise with Apple Mac applications. Progent can also assist you with iPhone integration and Apple iPad synchronization, or moving to iCloud. For computer networks built solely on Mac OS X or for systems incorporating a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the complexity of planning, integrating and maintaining a network infrastructure that is reliable, safe, efficient and able to achieve your company's objectives.
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital files, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data.
If you want to update your corporate web site, create internal websites for applications such as human resources or worker education, establish a high-impact web presence for a new business, or write enterprise-class, data-driven specialized web applications, Progent can provide skilled and proven web designers. Progent's experts can also help you design and maintain a secure, robust server and communications infrastructure, including remote and wireless access, to run your web solutions.
VMware's market leading Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a consistent process for recovering services rapidly following an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and patches and can produce audit reports to verify full service recovery, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help you to design, deploy, test and manage a DR system based on VMware Site Recovery Manager.
Microsoft Lync 2013, renamed Skype for Business, enables businesses of any size to create a centrally managed and secure communications ecosystem that permits a Bring-Your-Own-Device computing style with IM, real-time presence, audio/video and web conferencing with app sharing and whiteboard, as well as IP and PSTN calling enabled for a wide assortment of desktop and handheld endpoints. Progent's certified Lync Server 2013 consultants and system integrators can help your company to assess the advantages of Lync Server 2013, create an in-house, cloud-based (via Microsoft Lync Online) or hybrid model suitable for your present and long-term plans, deploy Lync Server 2013 so as to speed up your return on investment, and provide live online and on-premises training to your management team and end users. Progent has expertise in critical pieces of a Lync Server 2013 deployment including Microsoft Windows Server, SQL Server and Exchange Server, and Progent can help your organization to combine Lync Server 2013 with key Microsoft Office and Office 365 applications including Outlook clients and PowerPoint.
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ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to half of the time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you’re making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it.
When conducting consulting projects for enterprise customers, Progent uses a phased approach driven by specified milestones in order to achieve financial, scheduling and technical goals while reducing business disruption. Progent's Enterprise Services Project Methodology utilizes accepted project management standards based on the leading practices described by the Microsoft MSF methodology which specifies requirements definition, architecture recommendations, pilots, design adjustments, and expert deployment. All phases are recorded to provide a detailed description of IT services delivered and to assist in downstream system maintenance.
Progent offers cost-effective remote support to help businesses of any size to access Amazon AWS cloud services including Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for scalable cloud storage, and Amazon Glacier for low-cost archival storage. Progent can assist your IT team with every aspect of Amazon AWS migration and troubleshooting including needs analysis, preparedness assessment, system design, pilot testing, deployment, centralized administration, performance tuning, software license management, disaster recovery mechanisms, and security. Progent can provide advanced expertise with firewall configuration and VPN technology and can help you deploy cloud-centric or hybrid cloud ecosystems that efficiently incorporate Amazon AWS resources. Progent can provide as-needed consulting to assist you to overcome complex technical issues or Progent can deliver project management outsourcing to help you move to the Amazon AWS cloud on schedule and on budget.
With Catalyst switches for small and mid-size businesses, Cisco allows organizations to gain the full benefits of bringing smart traffic control into their networks. Cisco's switching product line allows you to enable features that make your network infrastructure sufficiently available to handle real-time needs, scalable to support growth, secure enough to guard confidential data, and capable of differentiating and controlling traffic flows to streamline network operations. Progent's CCIE and CCNP certified consultants can help you pick out and deploy Cisco Catalyst switches that make sense for your company. In addition, Progent's CISSP certified security specialists can help you develop a strategic protection policy and configure Catalyst switches so they help support your security policies. Catalyst switches that Progent supports include the Cisco Catalyst 2950 switches, Catalyst 3560 switches, Cisco Catalyst 4900 switches, and Cisco Catalyst 6500 Series Switches.
If your company does not need urgent online help but you think you will require technical services with your information system soon, you can conserve time and expenses and ensure that the appropriate expertise will be ready when you need it by contacting a Progent sales specialist and registering as a customer. For details, call 800-993-9400 or send email to email@example.com.
Microsoft Windows 8.1 is designed to run on devices ranging from smartphones and tablets to power-user desktops. An abundance of innovative features, such as touch screen support and iconic tile user interface, offer a broad selection of advantages for companies who understand how to put them to work. Progent's Microsoft-certified experts can assist bring your organization up the learning curve with Windows 8.1 and show you how to derive maximum competitive value from the operating system's many technical enhancements.
Progent provides national online help and troubleshooting services for companies that operate environments powered by variants of the Linux OS or whose information systems feature a combination of Linux platforms/Linux and Microsoft technology. Online network consulting offers maximum return for your information technology dollar by extending client efficiency and limiting the hours billed for computer analysis and repair. Advanced remote support utilities and experienced service specialists and engineers combine to enable Progent to handle most IT problems without wasting time and money by traveling to your location. In the vast majority of situations your network issues can be remediated by telephone or via a combination of telephone help and online connectivity. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISSP and ISSAP premier security professionals to help with the toughest system problems.
Progent can assist you to prepare for, implement, and administer Microsoft System Center 2012 R2 Configuration Manager. Progent can help you to upgrade smoothly to SCCM 2012 from a legacy device and application management platform or assist you to modify your existing SCCM 2012 ecosystem to support your evolving IT requirements. In addition, Progent can help you to build an infrastructure that extracts the most value from SCCM 2012 by providing advanced consulting support for associated Microsoft platforms such as Active Directory Domain Services, SQL SSRS, and Internet Information Services.
Progent can assist you in any and all facets of your upgrade to Microsoft Exchange Server 2016 such as designing HA infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization design; specifying storage requirements for your VMs, databases and log files; configuring HLB for high-availability CAS services; designing, building and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating the firewall; creating SSL certs; performing client remediation with Office desktop or Office 365; and setting up Outlook on the web (formerly Outlook Web App).
Windows Server 2008 R2 features high levels of performance, protection, availability, scalability, and versatility that improve productivity of on-site, remote, and mobile workers. Progent's Microsoft-certified experts can provide cost-effective remote consulting, technical support, and training services to help your company to design, execute, and maintain Microsoft Windows Server 2008 R2 to add significant business value to your information system.
Progent's background providing Microsoft .NET services and SQL Server help, and Progent's programming experience with VBasic, XML, and additional developer tools make it possible to create specialized mission-critical applications and eCommerce solutions that integrate transparently with Dynamics GP Software. Progent's Microsoft Dynamics GP management reporting services can show you how to create reports that allow you to analyze your business more effectively, turning uncooked data into useful understanding of your business.
Progent's Citrix experts can assist you to evaluate the potential business benefits of the available editions of Essentials for Hyper-V, help you to use Citrix management utilities in your Hyper-V environment, and demonstrate to you how you can use Citrix Essentials to enhance the responsiveness, availability, flexibility, and fault tolerance of your virtual network while reducing the cost of equipment and operations and simplifying management processes.
Progent’s Technical Response Center provides national remote assistance for Windows and Cisco-based small business information networks. Progent's Microsoft and Cisco-Premier service professionals offer telephone support and remote secure network connection to isolate and resolve technical problems quickly and economically. The scope of IT experience available from Progent's team of nationwide service engineers allows Progent to escalate even the most difficult network issues to competent specialists as required.
Progent’s National Support Center provides national remote troubleshooting for Windows and Cisco-based small office computer networks. Progent's Microsoft and Cisco-Premier support experts offer phone help and remote secure computer connection to isolate and repair technical problems rapidly and affordably. The breadth of technical experience available from Progent's team of country-wide service engineers makes it possible to escalate even the most difficult problems to competent experts as required.
Microsoft Windows Server 2008 R2 features outstanding levels of speed, protection, availability, expandability, and flexibility that improve output of on-site, remote, and mobile users. Progent's Microsoft-certified professionals can deliver cost-effective online engineering, technical support, and training services to help you to plan, execute, and manage Windows Server 2008 R2 in order to add significant business value to your network.
Global Information Assurance Certification was established in 1999 to certify the knowledge of computer security experts. GIAC accreditations are recognized by businesses and government organizations around the world including and the United States NSA. Progent's GIAC-certified information assurance specialists offer support for any of the network security services covered under GIAC accreditation including evaluating infrastructure security mechanisms, event management and response, traffic analysis, web services security and security information and event management (SIEM) solutions.
Progent can deliver a wide array of low-cost online and onsite support services to help you to configure, manage, and debug workstations and mobile devices powered by Microsoft Windows, macOS/OS X, iOS, Android, or Linux.
Progent's Microsoft-certified engineers can help you design, document, implement, manage, and repair a network-wide move to 64-bit server and desktop operating systems and applications. Progent can help you pilot your 64-bit infrastructure to verify that it supports all of the important 32-bit applications that you intend to keep plus the latest 64-bit editions of applications you plan to run.
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical data, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's disaster recovery consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data.
Progent can help your business to plan for, deploy, and administer Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to migrate efficiently to Configuration Manager 2012 from an older change management platform or assist you to enhance your existing SCCM 2012 environment to support your evolving business needs. Also, Progent can help you to create a software foundation that takes full advantage of SCCM 2012 by delivering expertise with associated Microsoft technologies such as ADDS, SQL Server and SQL Server Reporting Services, and IIS.
Progent can assist companies of any size to migrate all or part of their computing infrastructure to Microsoft Azure. This can streamline network management and lower equipment investments. Microsoft Azure offers a comprehensive library of public cloud services and Progent can assist you to evaluate the advantages and restrictions of different cloud computing models supported by Azure. Progent can help you manage cloud-based or hybrid cloud and on-premises applications and network infrastructure and ensure that you avoid the typical mistakes small organizations make when migrating to a public cloud. Progent can show you how to configure VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle authentication with Azure Active Directory, and build backup-and-recovery mechanisms with Azure Backup. Progent can also assist you to prepare firewalls and VPN connections and to manage iPhones and iPads and Android handhelds.
Progent's managed services for software/firmware update management provide businesses of all sizes a flexible and cost-effective solution for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your servers, endpoint devices printers and scanners, infrastructure appliances like switches and wireless APs, and IoT devices such as alarms and robotics.
Progent can assist you to utilize Cisco's networking products to build a robust basis for your onsite, cloud-centric, or hybrid-cloud data center and improve operations in vital areas such as compute and storage consolidation, security and compliance, manageability, availability, and recoverability.
Lync Server 2013, rebranded Skype for Business, allows organizations of all sizes to create a manageable and secure communications environment that supports a BYOD computing model with IM, real-time presence, web meetings with application sharing and whiteboard, as well as IP and PSTN telephony enabled for a wide assortment of desktop and mobile endpoints. Progent's certified Lync Server 2013 experts and network architects can help you to evaluate the business benefits of Lync 2013, design an in-house, cloud-resident (via Lync Online) or hybrid topology appropriate for your present and long-term plans, implement Lync Server 2013 so as to speed up your return on investment, and deliver custom online and onsite training to your IT team and users. Progent has in-depth expertise in key pieces of a Lync 2013 deployment including Windows Server, SQL Server and Exchange Server, and Progent can assist you to integrate Lync 2013 with key Office and Office 365 applications such as Outlook and PowerPoint.
Progent can assist your business to evaluate the wealth of subscription plans offered with Office 365 and configure your network with Office 365 in a way that delivers maximum business value. Progent supports cross-platform networks that include Windows, macOS or OS X, and Linux software. Progent can also help your business to create and maintain hybrid ecosystems that transparently integrate local and cloud-based resources.
Progent can provide online and onsite expertise to help you with any aspect of business intelligence (BI) reporting ranging from debugging or modernizing applications to designing and implementing an advanced BI environment. Progent's management reporting consultants can assist you to maintain your current BI environment, assist you to upgrade reports and databases from a discontinued reporting product to a modern one, and deliver custom online training to meet your individual requirements. Progent’s business reporting consultants offer experience in all popular BI reporting and visualization platforms such as Microsoft's SQL Server BI suite (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel BI tools such as Power Pivot, Power Query and Power View, and Report Designer.
Progent’s Cisco-Certified technology experts offer professional PIX Firewall support services covering design, implementation and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and application policy enforcement, mutlivector threat security, and secure access services. Extending from small, easy-to-install desktop appliances for small businesses and home offices to modular gigabit products, Cisco PIX firewalls offer a healthy level of protection, speed and availability for information networks of all sizes. PIX firewalls are based on a proven, specially designed operating system, PIX OS, avoiding possible OS-specific security vulnerabilities. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated protection and connectivity services, including advanced application-aware firewall services, VoIP and multimedia security, site-to-site and remote-access IPsec VPN networking, intelligent networking services, and extensive administrative tools. Progent’s Cisco experts can help you choose and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Progent's support experts in Mac and Microsoft Windows technology can help you combine Mac and Windows systems into cohesive networks with resource sharing and collaboration support. Allowing efficient co-existence among a variety of servers and desktops powered by Apple Mac OS and Microsoft Windows requires broad knowledge of and background with Mac and Windows products. Progent's experience in Microsoft and Macintosh service makes it possible to offer world class assistance to businesses that rely on these platforms to maintain their competitive advantage. Progent can also help you to integrate Apple's iPhones and iPads to operate with smoothly with your Windows network.
Progent’s Technical Response Center (TRC) offers low-cost national extended hours online support for networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support engineers offer extended hours telephone support and online direct computer access to troubleshoot and resolve network problems rapidly and affordably.
Progent's network consultants can assist your company to automate desktop PC update and patch management by delivering expertise with administration platforms like Microsoft System Center Configuration Manager, Systems Management Server, and Windows Server Update Services (WSUS).