Progent's Standard Help Desk Services offer a comprehensive solution that manages all facets of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Help Desk services are offered at a substantial discount from Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
The QTS Data Center is located in the earthquake-neutral Natomas area of Sacramento, CA. If you are currently using the QTS Sacramento data center as a colocation facility or if your business is considering migrating your main or disaster recovery system to the Herakles data center, Progent can provide a range of budget-friendly consulting services including data center migration, system installation and upgrades, infrastructure improvements, project management services, virtual server expertise, remote monitoring, centralized system management, software development, business continuity planning, security evaluation, and the use of the Progent Test Lab.
Windows Server 2008 represents an important step forward in making IT systems more secure and fault tolerant, easier to virtualize and administer, higher performing, and able to offer a better environment for web hosting and development. Progent can help your company benefit fully from the improvements built into Microsoft Windows Server 2008 by delivering consulting, tech support, education, temporary staffing, network monitoring, and security services.
Progent's Microsoft-certified Windows 11 consultants can provide an array of services to support Windows 11 such as cloud solutions, mobile management and synchronization, telecommuter access, security and compliance, streamlined provisioning, and Call Center support services.
Microsoft allows you to create seamless hybrid environments that combine Microsoft 365 Exchange Online and on-premises Exchange deployments. This permits you to have some Exchange mailboxes located on your corporate datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified consulting team can assist you with any phase of designing, integrating and debugging your hybrid Exchange Online solution. Progent's Exchange consultants can deliver occasional support to help you through challenging technical issues and also can provide comprehensive project management outsourcing to make sure your hybrid Exchange initiative is completed on time and within budget.
Progent's Microsoft-certified consultants have more than a decade of experience designing, deploying, optimizing and troubleshooting System Center Operations Manager environments and offer companies of any size expert online or onsite consulting support for Microsoft SCOM 2012. Progent can help you to design a topology for SCOM 2012 servers that provides the performance and availability needed to watch over your datacenter effectively, whether your datacenters are on-premises, cloud-based, or a hybrid solution. Progent can also help you to install and customize SCOM 2012 management packs according to best practices for monitoring network infrastructure as well as both Microsoft and 3rd-party applications and services. In addition, Progent can provide fast remote or on-premises technical support to assist you to remediate serious issues detected by System Center 2012 Operations Manager.
Progent's team of application experts can provide in-depth support, custom programming, integration assistance, and online classes for leading applications covering vital areas including ERP, general accounting, management reporting, web application development, and the MS Office suite of business productivity software. As a Microsoft Partner with years of experience providing high-level consulting and troubleshooting services remotely, Progent can assist small businesses throughout the U.S. to save the time and expense related to travel and on-site activity without sacrificing the effectiveness of consulting services.
ProSight Data Protection Services ECHO offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical files, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's disaster recovery consultants can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data.
Progent's managed services for patch management offer organizations of any size a flexible and cost-effective solution for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your virtual and physical; servers, such as printers and scanners, infrastructure appliances such as switches and wireless APs, and Internet-of-Things devices like alarms and robotics.
Cisco's security and offsite access technology for small to mid-size companies offer a full array of manageable protection products to help safeguard your entire information system. Cisco's Virtual Private Network line includes switches, firewalls, intrusion detection systems, and Virtual Private Network access concentrators. Progent's professional staff of consultants includes experienced engineers with Cisco CCIE and Cisco Certified Network Professional certifications who can assist your organization to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco protection technologies that fit best with your corporate objectives.
Microsoft Windows 11 Configuration Manager Technology Professional
Altaro VM Backup software from Hornetsecurity provides small organizations a dependable and affordable solution for backing up and restoring Hyper-V and VMware-based virtual machines. Altaro VM Backup can be deployed in local, remote, distributed, and cloud-hosted environments and also supports cost-effective cloud backup to Azure storage. Altaro VM Backup defends against ransomware attacks by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a wide range of remote or on-premises services to help you to design, deploy, optimize and troubleshoot a comprehensive backup/restore solution powered by Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent delivers a fully managed backup/restore service based on Altaro VM Backup.
Specialist Microsoft Windows 11 Configuration Manager
Progent's temporary staff augmentation services enable businesses to meet sudden increases in demand for network professionals without incurring the expense and hassle associated with identifying and hiring experienced technical help and without adding to your full-time workforce.
Progent can assist you in any and all facets of your upgrade to Microsoft Exchange Server 2016 such as designing high availability architecture for a local, cloud-based or hybrid deployment; CAL licensing requirements for Exchange and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V strategy; determining mass storage capacity required for your virtual machines (VMs), databases and logs; configuring hardware load balancing for fault-tolerant client access services; designing, configuring and validating Exchange and Windows Servers and DAG groups; integration with SharePoint; updating your firewall; creating SSL certs; providing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).
Progent can assist you to design, implement and troubleshoot a backup solution based on MSP360 technology. MSP360 offers file/folder or image backup/restore for virtual machines and physical machines, supports all popular public clouds, and allows businesses to create a backup solution with a minimum RTO and a granular RPO. With ProSight DPS 360 Backup, Progent offers end-to-end monitoring and management of your backup system to protect against data loss resulting from human mistakes, computer errors, ill-intentioned users, and external assaults like ransomware.
Progent's remote access and smartphone synchronization specialists can assist you to design and configure connectivity solutions for off-site desktops, notebooks, and wireless handhelds so they integrate tightly with your IT network, enabling your business to optimize the productivity of your remote workforce.
Progent can help your IT team to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that combine on-premises resources as well as one or more cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Azure hybrid cloud planning and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has 20 years of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's Cisco certified wireless networking experts can provide affordable remote and onsite support for legacy and current 802.11ac Aironet wireless access points (APs) and Progent can help your business to design and maintain Wi-Fi environments that include indoor and outside/ruggedized Aironet access points.
Progent's Microsoft-certified SharePoint 2019 and SharePoint Online consultants offer affordable remote and onsite expertise, application development, and troubleshooting services for businesses of all sizes who want to migrate to SharePoint Server 2019 or SharePoint Online from legacy releases of SharePoint. Progent can help you design and carry out a cost-effective upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that incorporates onsite and cloud components into a cohesive intranet system.
ProSight LAN Watch is Progent's server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network running at peak levels by tracking the state of critical devices that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management staff and your assigned Progent consultant so that all potential problems can be addressed before they have a chance to impact productivity.
Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis package that enables the fast creation of cutting-edge enterprise-class programs that can provide your company a critical competitive advantage. SQL Server features core support for XML and the capability to query across the Internet and outside the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 engineers, averaging more than over 10 years of work supporting Microsoft technology, assures you success in designing, installing and managing Microsoft SQL Server applications that are well connected with other applications powered Microsoft's .NET environment.
Progent's Microsoft-certified consulting experts can help businesses of any size to evaluate Windows 10 or to upgrade to Windows 10 from an older release of Microsoft Windows. Remote and on-premises evaluation and upgrade support for Microsoft Windows 10 offered by Progent's consultants include ROI estimates, project coordination, compatibility testing, pilot systems, virtualization architecture, Cloud and hybrid integration, mobile management and synchronization, teleworker connectivity, data and identity security, automated deployment and administration, infrastructure design, wired/wireless convergence, business continuity planning, custom training for network management staff and users, and ongoing technical help.
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your company's preparedness either to defend against ransomware or recover rapidly after a ransomware incident. Progent will consult with you personally to collect information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup system that reduces your exposure to ransomware and meets your company's requirements.
Progent can provide the services of CISM Certified security consultants. The Certified Information Security Manager (CISM) organization describes the core competencies and global standards of performance that information security professionals are required to learn. CISM gives business management the confidence that consultants who have earned their CISM credential have the experience and knowledge to deliver efficient security management and consulting consulting.
Progent's National Support Center provides nationwide remote support for Windows and Cisco-based small business IT networks. Progent's Microsoft and Cisco-Certified service experts provide telephone help and remote secure computer connection to isolate and repair technical problems rapidly and affordably. The breadth of technical experience represented by Progent's staff of nationwide support professionals allows Progent to escalate even the toughest network issues to appropriate experts as needed.
Progent's Wi-Fi site survey services assist you to plan, deploy and troubleshoot a Wi-Fi network adapted to your facilities, offering your business a wireless solution that has the reception, speed, density, Quality of Service, data protection, and roaming ability your business requires. Wireless site survey services from Progent include online predictive modeling for planning a Wi-Fi network and onsite site survey services for validating, optimizing, and debugging an operational wireless network.
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Technology Professional Microsoft Windows 11 Snap Groups
Progent's Juniper Networks-authorized network engineer can assist you to plan and deploy Juniper Firewall/VPN platforms, enhance and troubleshoot your network infrastructure, and upgrade smoothly from discontinued devices to the latest releases. Progent's Junos OS consultants can also offer support for Juniper's premier network operating system to help you to streamline the management and strengthen the security of your Juniper VPN devices and routers. Progent also has extensive experience maintaining Juniper's NetScreen OS and ScreenOS software platforms and can help organizations maintain environments that incorporate a mix of Juniper's OS platforms.
Progent can help you to design and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that seamlessly combine on-premises resources along with one or more public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services that include Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has 20 years of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's temporary staff augmentation services allow businesses to meet the need for IT support personnel without dealing with the costs and delays that come with vetting and recruiting reliable technical workers and without increasing your permanent workforce.
Microsoft CRM helps small businesses build positive client relationships. Integrated Sales and Customer Service modules enable employees to share information to help promote sales success and offer consistent, effective customer service. Progent can set up the optimal network infrastructure, including local and offsite wireless access, to support Microsoft CRM, and Progent's Experts Team can supply your small business with a certified MS CRM professional who can help you integrate Microsoft Dynamics CRM with your marketing or customer service databases.
Progent's managed services for software and firmware patch management offer organizations of any size a versatile and affordable solution for assessing, testing, scheduling, implementing, and documenting updates to your servers, such as scanners, network appliances such as routers and Wi-Fi access points, and Internet-of-Things (IoT) devices such as sensors and health monitors.
Progent can assist you to design and implement an efficient move from on-premises Active Directory to cloud-hosted Azure AD or to a hybrid solution that uses Azure AD DS and Azure AD Connect to centralize identity services for both on-premises and cloud assets.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your core network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable and more secure AD implementation. Both versions also provide the ongoing advantages of advanced remote network monitoring and management (RMM) technology. These benefits can include easier network management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime.
Progent's Juniper-certified NetScreen engineer can assist you to install and integrate NetScreen 5200 and 5400 routers, upgrade from previous NetScreen products to the latest Juniper technologies, and repair network infrastructure problems in all-Juniper or mixed-technology environments.
Progent can assist you in any phase of your migration to Exchange 2019 including configuring Windows Server 2019 Core as a host for Exchange; designing HA architecture for a local, cloud-based or hybrid environment; migrating mailboxes; planning and implementing Hyper-V; setting up hardware load balancing; building Database Availability Groups (DAGs) with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail services; integration with SharePoint; updating firewalls; integration with Microsoft 365 and configuring Outlook clients.
Cisco's security and offsite connectivity technology for small to medium sized businesses offer a complete range of manageable security products to let you safeguard your entire information system. Cisco's VPN line includes switches, firewalls, intrusion detection systems, and VPN solutions. Progent's professional consulting staff includes field-proven engineers with Cisco's Certified Internetwork Expert and CCNP qualifications who can assist your company to select Cisco VPN, Cisco RADIUS Security, and additional Cisco protection solutions that align most closely with your corporate goals.