DoubleTake/Carbonite Software offers a family of products designed to provide small and midsize businesses a variety of cost-effective alternatives for backing up and restoring business-critical applications including Exchange, Microsoft SQL, RIM Blackberry, and Microsoft SharePoint. Progentís disaster recovery planning consultants have extensive backgrounds integrating DoubleTake/Carbonite technology into small company information systems to create a high level of availability and business continuity readiness at an affordable price.
Progent's pricing policy is to charge for online support and on-premises visits per minute. Consequently, you are charged only for delivered support. Progent does not demand a more expensive rate for after-hours or urgent service, and within California or in regions where Progent provides on-site service, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no initialization charge and requires no retainer for support services provided during normal working hours. Many service organizations demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast fixes so you will not be forced to allow less critical problems to fester.
Progent's expert support team can show you how to define and implement a smooth in-place Microsoft Exchange 2003 migration plan that avoids productivity downtime, simplifies long-term service demands, and makes your Microsoft Exchange 2003 Server easy to manage. For complex multi-server or multi-site migrations, Progent offers the background to finish your project rapidly and affordably. Progent's Exchange Server 2003 support, troubleshooting, and design services include expertise with the configuration of outside vendor add-ons to Microsoft Exchange 2003 Server that are best aligned to your business goals.
In performing consulting projects for corporate customers, Progent uses a phased methodology based on defined milestones so as to meet budgetary, scheduling and engineering goals while reducing productivity disruption. Progent's Enterprise Services Methodology follows industry project management procedures based on the leading practices described by the Microsoft Solutions Framework Project methodology which specifies requirements definition, design recommendations, test models, design adjustments, and professional implementation. All phases are recorded to make available a detailed description of technical services delivered and to help in downstream network maintenance.
Progent's Cisco CCIE-certified networking experts offer advanced support for Cisco Unified Communications Manager (formerly CallManager). Progent can assist your organization to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server failover solutions.
Progent's Palo Alto Networks firewall experts can show you how to select, configure, and manage Palo Alto Networks PA-Series firewalls to provide a next-generation cybersecurity environment that spans your on-premises and cloud-based assets and protects any user anywhere with any endpoint device.
Progentís Microsoft consultants provide small and mid-size businesses enterprise-class consulting services for SMS Server and Configuration Manager 2007, Microsoft's solutions for update and configuration automation. Configuration Manager 2007 is the new title for the change management platform previously known as Systems Management Server. Configuration Manager 2007 offers a range of new features to Systems Management Server such as full automation, integrated Vista Microsoft Windows Server 2008 support, quarantine support, and boot image management. Progentís Microsoft certified engineers can show you how to use SMS 2003 or Configuration Manager 2007 effectively for automated operating system and application software installation, security patch control, software metering, and licensing compliance. Progent's engineers can also help you to move efficiently from Systems Management Server to System Center Configuration Manager.
Progent's Microsoft-certified consultants can help you design, document, carry out, administer, and troubleshoot a system-wide move to 64-bit server and client OS software and applications. Progent can help you pilot your 64-bit infrastructure to verify that it handles all of the key 32-bit programs which you intend to retain as well as the new 64-bit editions of applications you plan to install.
Progentís Co-managed Help Desk service makes it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution built around the top shared professional services automation (PSA) platform for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent can provide enterprise customers the help of a NetApp-certified consultant to deliver remote or on-premises expertise for NetApp's entire line of SAN products including Data ONTAP data management, MetroCluster, FlexPod private cloud architecture, SnapMirror, SnapVauly continuous D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore/vFiler for secure IP space separation, OnCommand Reporting and Insight analytics, plus NetApp's FAS, AFF, V-Series and N-Series storage products. Components of NetApp SAN storage solutions supported by Progent include SAN architecture, cloud integration, virtualization, migrations, transparent patching, storage management, information assurance, high availability, and troubleshooting. Progent offers Level 3 support to help you to resolve problems with NetApp SAN storage deployments efficiently following best practices.
Progent's network consultants can help your company to automate desktop change and update management by providing expertise with management tools that include Microsoft System Center Configuration Manager, Systems Management Server, and WSUS.
Progent's Cisco-certified wireless networking consultants can help businesses of all sizes to plan, deploy, administer and troubleshoot Cisco Aironet wireless AP environments to achieve the throughput, coverage, density, expandability, security and ease of management required for transparent connectivity between wireless and wired network infrastructure. Progent offers efficient remote and on-premises consulting services for end-of-life and current 802.11ac Aironet wireless access points and Progent can help you plan and manage deployments of indoor and outdoor/industrial Aironet APs.
ProSight LAN Watch is Progentís server and endpoint remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the health of critical devices that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT staff and your assigned Progent consultant so that all potential problems can be resolved before they can impact productivity.
Progent is hiring a range of on-staff workers including motivated MCSEs; network consultants who have Cisco CCNP or CCIE certification; and specialists in advanced network design with experience in mobile access, wireless integration, non-stop systems, disaster recovery solutions, data protection, and VMware technology. Progent is also hiring workstation support technicians, off-site service professionals, and CISSP or CISA accredited security consultants. We are also seeking veteran managers and administrators able to perform efficiently in our dynamic, virtual office environment. Progent contracts freelance consultants who have proven knowledge and hands-on experience in important IT areas beyond our main technical concentration. Progent's Experts Team includes contractors who can provide consulting and programming services for mission-critical applications such as Manufacturing Resource Planning, Enterprise Resource Planning, or CRM; have in-depth expertise with popular platforms such as Linux derivatives, Apple OS, or Solaris, or can provide expert skills in areas like telecom, web site design, EDI, eCommerce, or database management. Freelance consultants premier by us coordinate with our in-house professionals to deliver end-to-end IT services for small and midsize business networks.
The current Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower Services provide significantly more bang for the buck than Cisco's earlier PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 firewalls for all new deployments. Progent's Cisco-premier CCIE network experts can help you to maintain your current PIX or ASA 5500 firewalls or upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to design, configure, optimize, administer and debug firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services.
Progent's Microsoft-certified consultants can provide remote or onsite support to assist companies of all sizes to plan, implement, administer, and repair a backup-and-restore solution based on System Center 2012 Data Protection Manager. Progent's consultants can assist you to upgrade from earlier releases of SCDPM or from another backup platform, and Progent can integrate your SCDPM 2012 deployment for onsite, cloud, or hybrid environments. Progent can provide occasional help for fixing particularly stubborn problems, or full project management services. Progent's consultants can also help you to incorporate Data Protection Manager into a comprehensive disaster recovery plan.
Microsoft Windows SUS enables information technology managers to deploy and track the most recent Microsoft patches and security releases to Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft Software Update Services, IT staff can completely and easily manage the installation of patches that are published via Microsoft Update to servers and workstations in an organization. Progent can help you with complex details of the initial configuration of Microsoft Windows Server Update Services such as planning the Microsoft SUS deployment, configuring client's workstations, establishing the Group Policy parameters, and making sure your Microsoft WSUS Group Policy Object is associated with an Active Directory container appropriate for your network environment.
Progent's remote access and wireless synchronization specialists can assist you to design and deploy connectivity solutions for off-site desktop PCs, laptops, and wireless handhelds so they work seamlessly with your IT network, enabling you to improve the efficiency of your off-site workers.
Progent's Microsoft-certified consultants offer advanced support in implementing, operating and troubleshooting any edition of Microsoft Project Server and can deliver a broad variety of affordable online support services based on proven best practices to assist organizations of any size to receive all the advantages of this leading project management solution. Consulting support offered by Progent include system design, installation and upgrades, setting up secure file and status sharing among onsite and offsite users, network infrastructure optimization, and specialized webinar training.
Progent's Microsoft-certified engineers offer computer help and IT consulting expertise for Exchange 2003 Server, Microsoft Windows Server 2003, and for the entire family of Microsoft Servers. Progent's upgrade, integration, administration, and support expertise for Microsoft Exchange Server 2003 include system design, installation, project management, local and remote technical support, Help Desk Call Center support, certified security evaluation, and full-service network management outsourcing.
Progent's ProSight Virtual hosting services provide small and midsize businesses a range of advantages such as reduced capital costs, savings on operational expense, improved executive focus, enterprise-class security, enhanced fault tolerance, and business continuity.
Ubiquiti's UniFi line of Wi-Fi infrastructure devices includes indoor and outdoor Wave 2 Wi-Fi APs, security gateways, and switches. UniFi devices installed across multiple venues with any number of APs can be remotely provisioned and administered with free UniFi Controller software, which centralizes and simplifies setup, discovery, management, optimization, debugging, monitoring, and reporting. Progent can provide the skills of veteran wireless professionals who can assist you to determine the benefits of UniFi products for your business and assist you to design, deploy, administer, and maintain your UniFi solution.
Before Progentís MOM-based solution, system problems were approached reactively, after workers were impacted by them. With the benefit of proactive, computer generated alerts and trend reports created by MOM, Progent is now able to address server troubles before they grow to be critical enough to impact network uptime. Because of MOM, Progent can resolve incipient problems before customers suspect that the problems are there. Progent offers help for MOM 2005 and Microsoft Operations Manager 2000 to offer small business networks enterprise-class availability, safety and productivity.
Progent's ProSight Virtual Hosting outsourcing provides comprehensive hosting of a small company's servers in a solution that gives the maximum level of dependability and expandability and is also easy to migrate to another host. ProSight Virtual Hosting and management services are based upon proven virtualization architectures that enable small and midsize businesses with multi- platform environments to economize dramatically on the expense of capital equipment, system support, and network management while benefiting from world-class reliability and an unmatched level of vendor independence.
Progent's background delivering Microsoft .NET support and Microsoft SQL Server help, and Progent's application development experience with Microsoft VBasic, XML, and other developer platforms enable Progent to design specialized line-of-business programs and eCommerce solutions that integrate seamlessly with Dynamics GP Software. Progent's Dynamics GP reporting services can help you create reports that allow you to analyze your business more thoroughly, transforming raw data into useful insights into your business.
Progent's ProSight portfolio of managed IT services are designed to offer organizations who maintain small in-house IT support staffs with low-cost help from enterprise-class management tools and technical experts. Benefits of Progent's ProSight catalog of managed services include predictable IT maintenance costs, automation of routine administrative tasks, ongoing adoption of the latest information technology, smooth migration from legacy systems to up-to-date solutions, close alignment of computer technology with strategic objectives, access to veteran IT consultants, and freeing up management to focus on business instead of ever-changing network technology.
To provide economical IT support for small businesses, Progent has developed full-service IT outsourcing packages that offer small companies quick access to technical help without forcing you to hire, train, and manage a large in-house computer support team. Progentís IT outsourcing services offer you an affordable way for creating a secure and robust environment for your favorite Windows office productivity applications such as Office XP and Microsoft Office 2003.
Progent's Cisco-certified IP phone and video IP phone experts can assist your business to integrate, maintain, and debug Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent offers support for all models of Cisco's IP phones from discontinued Voice over IP devices to the latest media phones. Progent's IP telephony experts can also help your organization to integrate your IP phones with Cisco Unified CM, formerly branded CallManager, or with Unified Communications Manager Express to build a an advanced IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to configure Cisco Unified CM applications like Cisco Unified CM IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact center. Progent can deliver support with all aspects of Cisco VoIP Phone integration including reviewing dial plans, setting up SIP trunking, installing ISR G2 routers with CUBE internetworking capability, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony solutions for survivability.
If your business runs a Sun Solaris environment or a mixed-platform network, Progent's CISM and ISSAP-certified security specialists can help your entire enterprise in a wide range of security topics including security management practices, security design and models, connection management products and methodology, software development security, operations security, physical security, telecommunications, network and Internet security, and business continuity planning. CISM and CISSP define the basic competencies and international standards of knowledge that information security professionals are expected to possess. These accreditations offer IT management the assurance that those who have earned their CISM or ISSAP qualification have demonstrated the experience and knowledge to offer world-class security management and consulting services.
Cisco Cisco Unified Communications Manager (Unified CM), formerly known as CallManager, functions as the foundation of Cisco's collaboration solution. Unified Communications Manager and Cisco Unified CM Express (CME) offer a modern IP-PBX by integrating with unified messaging applications such as Cisco Unified CM IM and Presence Service, Cisco Unity Express for voicemail, Mobile Connect for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact solution. Progent's CCIE-certified consultants offer effective and budget-friendly online and on-premises expertise to assist organizations of all sizes to build and maintain CUCM environments by providing Unified Communications Manager integration and technical support services that deliver maximum business value. Progent's consultants can assist with any facet of Unified Communications Manager support and debugging in areas that include integrating Cisco Voice over IP phones and Video phones, designing dial plans, configuring SIP connections and PSTN support, deploying ISR routers with CUBE VoIP networking support, creating Cisco UCS server clustering solutions for high availability, capacity planning, and integration with Microsoft Exchange Server and Skype for Business.
Microsoft Dynamics GP/Great Plains accounting offers analysis and reporting capabilities that allow you to track all operations, revenues and spending, and sales patterns with built-in drill-down, inquiry, and reporting functions. Progent's Dynamics GP/Great Plains reporting consulting expertise can help you create reports that allow you to analyze your business more thoroughly, turning uncooked data into useful business information. Progent is able to improve your reporting and analytics by providing Crystal Reports expertise, FRx support, and Microsoft Excel assistance. In addition to offering reporting consulting, Progent can supply Microsoft .NET support, Microsoft SQL Server expertise, and programming experience with VBasic, XML and other tools in order to offer custom business application development and web commerce solutions that work transparently with Dynamics GP.
Progent offers national remote help and consulting services for businesses that operate UNIX, Linux, or Sun Solaris environments or whose IT systems include a mix of UNIX/Linux and Microsoft Windows products. Online technical support provides optimum return for your information technology dollar by extending user productivity and shortening the hours charged for computer repair services. Advanced online access utilities and experienced technicians and engineers combine to enable Progent to handle most network issues without wasting time and money by going to your site. In the vast majority of cases your IT issues can be dealt with over the phone or via a mix of telephone help and online network analysis. Progent can make available Cisco certified CCIE infrastructure engineers and CISA and CISM certified security professionals to assist with the most challenging network issues.
Progent's Linux consulting services provide small and mid-size businesses and developers support for managing and supporting Linux computers that operate with Microsoft-based technology. Progent can give your business contact with Linux experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP credentials. This broad range of experience provides you with an easy one-stop source to help you create and maintain a protected and reliable mixed-platform connectivity and communications environment that supports Linux and Microsoft interoperability by combining MS Windows with leading Linux derivatives including RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.
Progent's CISSP-certified cybersecurity consultants can assist businesses of any size with any aspect of information system security. Progent can help implement cost-effective security solutions that guard a small business against advanced malware attacks or Progent can design, deploy, and manage a comprehensive security strategy for hybrid enterprise networks that support onsite, remote, and mobile clients accessing IT resources spread over a mix of physical sites and public and private clouds.
Progent uses an enterprise-class support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or local service firms who offer scant documentation or specifics of tasks performed, each service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the support documentation transmitted by each staff member to every customer. The practice of detailing and organizing service activity allows more efficient service and avoids a variety of common misfortunes such as when a service customer is virtually held hostage to a consultant who wonít release vital service information.
Progent uses a sophisticated support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many independent consultants or local service organizations who provide scant documentation or details of services performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service documentation transmitted by each staff member to each customer. The discipline of detailing and organizing support activity results in more effective support and eliminates a slew of typical misfortunes such as when a service customer is virtually held captive to a consultant who wonít release the keys to the kingdom.
Progent can provide the support of Microsoft-certified consultants and experienced software programmers, DBAs, project management experts, Cisco-certified network architects, disaster recovery/business continuity planning specialists, and data security consultants to assist your business to assess the potential advantages of SQL Server 2012 for your organization, set up pilot environments at your datacenter or at Progent's test lab, plan and carry out a smooth migration to SQL Server 2012 from previous versions of SQL Server or from other database solutions, and configure an efficient and secure IT infrastructure that helps you maximize the strategic benefit of Microsoft SQL Server 2012.
Progentís IT outsourcing services for small companies include designing Windows XP, .NET Server, and BackOffice environments, coordinating migrations XP, Windows Server 2003, Active Directory, and Exchange Server 2003, Help Desk services, online and in-person troubleshooting, fixing stubborn IT issues, and producing a company-wide security strategy. Progent can show you how to maximize system reliability and throughput with non-stop configuration, resilient network topology, and proactive network monitoring. Progent also offers special project help for large-scale upgrades and can assist with needs definition, resource identification, BOM development, sourcing selection, purchasing logistics, and complete documentation. Progentís computer outsourcing help also features training for office productivity software such as Microsoft Office XP.
Progentís private cloud hosting service enables small and midsize businesses to run mission-critical applications like Microsoft SQL and Exchange Server from a hardened Tier III data center on fault-tolerant hardware with offsite data backup. Progent utilizes Microsoft's Hyper-V platform for server virtualization and Data Protection Manager (DPM) for automatic backup replication and restore. Smaller organizations can use Progentís private cloud to avoid large investments in the acquisition, upkeep, and management of network equipment and data center facilities while benefiting the highest levels of system availability and physical security.
Progent offers fast access to the expertise of seasoned wireless specialists who can help organizations to determine the value of Ubiquiti UniFi Wi-Fi APs for your business and assist you to plan, deploy, manage, and troubleshoot your UniFi wireless network. Progent can also conduct a Wi-Fi site survey to assist you to select, configure, and place UniFi wireless access points for optimal signal coverage and performance.
Progentís Microsoft-certified consultants can provide businesses of all sizes consulting, troubleshooting, and application development expertise for Microsoft SharePoint and SharePoint Online. Microsoft SharePoint is an enterprise collaboration platform that uses web technology for efficiently coordinating people, groups and data. Microsoft SharePoint offers a common spot for your employees or clients to connect to, organize, share and manipulate relevant information, documents, and applications and to interact with one another. SharePoint enables faster and more intelligent decisions, more efficient sharing across teams and more economical business processes. Windows SharePoint Services join employees, clients, teams and major tasks with the knowledge theyíve created in a manner that makes data easy to find, retrieve and re-use. Progent's SharePoint consultants can assist you to support your current SharePoint solution or migrate to the current version of SharePoint.
Progent can provide the guidance of a CRISC-certified risk management expert to help your company to plan and implement an enterprise risk management solution following leading practices identified by CRISC and geared to align with your organization's risk appetite, business goals, and IT budget.
Progent offers special network security service bundles designed to deliver larger institutions an independent and comprehensive security assessment from a team of premier security consultants. All Progent's network security assessment bundles incorporate a collection of services including automated scans from inside and from beyond the corporate firewall, professional interpretation of scan results by certified security engineers, creation of a report explaining the findings, plus a live high-level executive outbrief and a detailed interactive review for internal IT engineers.
Progent's Private Cloud Hosting and Management outsourcing provides comprehensive hosting of a small company's production servers in a solution that gives the highest level of dependability and scalability and is in addition easy to migrate to any data center. Progent's Private Cloud Hosting and Management options are based upon mature virtualization architectures that allow small and midsize companies with mixed- platform environments to save dramatically on the expense of capital investments, infrastructure maintenance, and IT administration while achieving enterprise-class fault tolerance and an unprecedented degree of vendor flexibility.
Progent is organized provide in-depth online consulting for all major technologies common to todayís small company IT systems and allows you to outsource a variety of vital, on-demand services including a part-time CIO to offer advanced IT design and negotiating skills, a Call Center for help desk support, 24x7 remote monitoring, spam and email-borne virus filtering as a managed service, project management for major projects such as office moves orOS migrations, connectivity consultants for building and maintaining fast and reliable network infrastructure, certified security engineers to ensure data safety and compliance, disaster recovery experts to help design business continuity plans, and software programmers to create, customize, or repair mission-critical applications.
Cisco Nexus series switches are engineered to provide the throughput, scale, dependability, virtualization support, density, security and manageability required to act as the heart of an enterprise data center. Progent's Cisco-certified Nexus switch experts are available to provide remote and onsite consulting expertise to assist your business to design an efficient switch topology, build pilot systems to confirm your switching solution, install and configure Nexus switches, define and implement appropriate policies, run security vulnerability assessments, configure advanced monitoring and alert systems, fully utilize network resources by means of virtualization technologies, troubleshoot switching and routing problems, optimize performance, perform capacity planning, and set up the advanced high-availability (HA) capabilities incorporated into Nexus switches. Progent's consultants can also assist your business to upgrade efficiently from outdated Nexus models or Catalyst switches to up-to-date Nexus switches.
Progent's ProSight Email Guard solution uses the services and infrastructure of top information security vendors to provide web-based management and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter.