Progent can help your company to plan and execute a smooth migration from a Sun Solaris-powered information system to a network powered by MS Windows and capable of supporting Microsoft's familiar office productivity products, commercial applications, and software development tools. Progent's Sun Solaris, Windows and Cisco engineers and application specialists can help you guard your information and minimize business discontinuity by developing an effective migration plan that preserves your current assets in Sun Solaris software and infrastructure. UNIX-to-Windows transition support expertise available from Progent include evaluation of current environment, migration planning and testing, Exchange migration support, data and application software migration, and server and storage transition and consolidation.
Progent offers customized online instruction for an array of client applications and environments including Microsoft Office Excel, Word, PowerPoint and Visio plus Adobe Acrobat, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10 and 8.1. Online training provides the benefits of traditional physical classroom seminars, including immediate interaction between students and teachers, but eliminates the costs of transportation and the hassle of attempting to synchronize the schedules of many students. Offered to single students or groups of all sizes, Progent's virtual instruction permits the trainer to conduct the seminar from a remote office and the students can be dispersed throughout a campus or all over the country. Virtual instruction supports proven teaching mechanisms such as broadcast white boards, real-time questions, and shared applications. Sessions can be brief and personalized to specialized subjects or longer in time and broader in scope.
Progent's ProSight Virtual Hosting combines proven virtualization architecture, a world-class data center, and the support services of Progent's Microsoft-certified engineering team to provide small businesses with a complete information technology outsourcing alternative that enhances network dependability and protection, eliminates management distraction, and lowers expenses. With Progent's Private Cloud Hosting, a smaller business can have all of its operating system platforms and critical business application servers hosted in a safe and fault tolerant facility on a fast, high-availability virtual machine set up and maintained by Progent's network service professionals.
Progent's Microsoft certified support team can show you how to design and deploy an efficient in-place Microsoft Exchange 2007 migration strategy that minimizes productivity disruption, reduces long-term service demands, and makes your Exchange 2007 Server easy to manage. For complex multi-server or multi-location upgrades, Progent has the background to finish your move rapidly and affordably. Progent's Exchange Server 2007 help, repair, and consulting services include assistance with the integration of outside vendor add-ons to Exchange 2007 Server that are in keeping with your business goals.
Progent's Microsoft certified consultants can show you how to define and implement an efficient in-place Exchange Server 2003 migration strategy that minimizes productivity disruption, simplifies ongoing support demands, and makes your Microsoft Exchange Server 2003 easy to administer. For complex multi-server or multi-site upgrades, Progent has the knowledge and experience to finish your project rapidly and economically. Progent's Exchange Server 2003 support, repair, and design offerings include expertise with the integration of outside vendor enhancements of Exchange 2003 Server that are best aligned to your business goals.
Progent's Cisco-certified wireless technology experts can help you to deploy, administer, and debug Cisco Wi-Fi devices such as Cisco's Aironet and Meraki 802.11ac Wi-Fi access points plus Cisco's Wireless Network Controllers.
Progent's Microsoft consultants offer affordable remote support and programming services to help you to plan, deploy, manage, and maintain SharePoint 2010 installations that can involve web pages able to function as intranets, extranets, document management tools, blogs, data marts, business information systems, enterprise-wide search, Visio-driven workflows, and other tools to promote and enhance teamwork. Progent can help you integrate SharePoint 2010 with Microsoft SQL Server and with third-party databases and with Microsoft's familiar desktop programs like Excel, Word, PowerPoint, and Visio. Progent can help your business to migrate from earlier versions of SharePoint or adapt a mix of web technologies into a unified and easily managed SharePoint 2010 solution.
Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online experts can provide economical online and onsite consulting expertise, application development, and debugging services for organizations of all sizes who want to upgrade to SharePoint 2019 or SharePoint Online from prior releases of SharePoint. Progent can assist customers plan and carry out an efficient migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that combines local and cloud-based resources into a seamless intranet solution.
ProSight LAN Watch is Progent’s server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the state of vital devices that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT personnel and your assigned Progent consultant so all potential issues can be addressed before they can impact productivity.
Altaro VM Backup offers small and mid-size organizations a dependable and budget-friendly solution for backing up and restoring Hyper-V and VMware-based virtual machines. Altaro VM Backup can be deployed in on-premises, remote, distributed, and cloud environments and also enables low-cost cloud backup to Microsoft Azure storage. Top capabilities include state-of-the-art Augmented Inline Deduplication to cut backup storage requirements, Continuous Data Protection (CDP) with backup intervals as short as five minutes for minimizing your Recovery Point Objective, advanced encryption, item-level restore capability for individual files and emails, support for Windows Server Cluster Shared Volumes (CSV) and VMware vCenter for managing larger environments, and support for Microsoft Volume Shadow Copy Service to back up online VMs without downtime. Progent is a certified Altaro partner and can provide a wide array of consulting services to assist you to design, deploy, manage and troubleshoot a backup and disaster recovery solution based on Altaro VM Backup software.
Microsoft Lync Server 2013, rebranded Skype for Business, enables businesses of any size to create a manageable and secure communications ecosystem that supports the modern Bring-Your-Own-Device computing style with instant messaging (IM), presence, audio/video and web meetings with application sharing and whiteboard, as well as IP and PSTN telephony enabled for a wide assortment of stationary PCs and handheld devices. Progent's certified Lync Server 2013 consultants and network integrators can assist your company to evaluate the business benefits of Lync 2013, design an in-house, cloud-based (with Microsoft Lync Online) or hybrid model suitable for your present and future plans, implement Lync Server 2013 in a way that expedites your return on investment, and provide custom webinar and on-premises training to your management staff and users. Progent has expertise in key components of a Lync 2013 solution that include Microsoft Windows Server, SQL Server and Exchange, and Progent can help your organization to integrate Lync 2013 with popular Microsoft Office and Office 365 applications such as Outlook and PowerPoint.
Progent's Microsoft-certified consultants offer affordable online and on-premises expertise, software development, and troubleshooting support for organizations of all sizes who intend to migrate to SharePoint 2016 or SharePoint Online from prior releases of SharePoint.
Progent provides IT support for medium size companies who have 100 to 250 system users. The medium size business or work group has traditionally been an underserved part of the market for IT support expertise. The overhead and service access models of large third-party service firms make them too costly for the typical mid-size company or small medium business (SMB), which commonly has a modest IT budget with which to support an IT network whose advanced technology and capability are often comparable to the information systems of much larger enterprises. Progent's service delivery model, which takes full advantage of remote service, virtual office infrastructure and proactive network monitoring, dramatically reduces the network support expenses of an SMB while providing the small organization with big-company service from certified, world-class experts knowledgeable in a broad range of midsized business technologies. If your mid-sized organization or small business is searching for the quality of network help appropriate by a mid-size office without paying big-company costs, you need Progent.
System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 family of IT infrastructure monitoring and management products and is intended to provide a unified solution for configuring and managing virtualized datacenters across hybrid networks that can incorporate private clouds and Microsoft Azure services. Progent's SCVMM 2016 consultants can assist businesses of all sizes with all facets of building, implementing, and managing a SCVMM 2016 solution. Progent can review your virtualization topology, help you migrate smoothly from older releases of Virtual Machine Manager, develop processes for creating and deploying virtual machines and VM hosts, implement high-availability compute and storage clusters, connect your datacenter resources with public cloud services, set up virtual switches, write and debug PowerShell scripts, and help you assess the potential business benefits of new technologies such as Storage Spaces Direct and Host Guardian Service. Progent's hypervisor professionals offer world-class Windows Hyper-V consulting and VMware ESXi expertise.
Microsoft SQL Server 2016 offers significant improvements in performance, capacity, security, uptime, BOYD support, and built-in business intelligence. New features include PolyBase for processing SQL and NoSQ files simultaneously for data warehousing, Jason support, Always Encrypted mode, Mobile Report Publisher, and seamless control over local and cloud resources. Progent's Microsoft-certified consultants can provide online and onsite expertise to assist organizations of all sizes to deploy, administer or debug any edition of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with other core Microsoft products such as Windows Server, Exchange, SharePoint, Dynamics CRM and GP, Skype for Business, and System Center Operations Manager.
Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that enables Amazon sellers to streamline their operations by automating key sales activities including listings, orders, shipments, inbound and outbound fulfillment, and finances. By leveraging Amazon's vast online ecosystem and automating their sales, vendors can expand their reach, reduce their operating costs, improve response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development team and provide programming, workflow integration, project management support, and training so you can cut development time and costs and expedite your ROI.
Progent's Sun Solaris family consulting services offer small and mid-size companies and developers support for administering and supporting Sun Solaris systems that run with Microsoft-powered networks. Progent can give your organization contact with Solaris experts, support professionals certified by Microsoft and Cisco, and security experts with CISA and CISSP credentials. This wide array of expertise offers you a convenient one-stop source to help you create and manage a protected and robust mixed-platform network and communications solution that allows Sun Solaris and Microsoft interoperability by combining MS Windows with major variants of UNIX including Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX or major Linux platforms including RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.
Remote Support Services Windows 7 Backup and Restore
Dynamics GP/Great Plains software includes analytics and reporting capabilities that allow you to track all business processes, revenues and expenses, and market trends with built-in drill-down, query, and reporting capabilities. Progent's Dynamics GP reporting support expertise can help you create reports that let you understand your business more completely, converting raw data into valuable business information. Progent can enhance your reporting and analytics by offering Crystal Reports expertise, FRx help, and Microsoft Excel programming. In addition to offering reporting consulting, Progent can provide Microsoft .NET support, Microsoft SQL Server help, and programming experience with VBasic, XML and other development environments in order to offer custom line-of-business application development and web commerce solutions that work transparently with Dynamics GP.
Progent can help you in any facet of your migration to Microsoft Exchange 2019 such as configuring Windows Server 2019 as a host for Exchange; designing high availability (HA) infrastructure for an on-premises, cloud-based or hybrid deployment; moving mailboxes; designing and configuring Hyper-V virtualization; setting up hardware load balancing (HLB); building DAG groups with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail; integration with SharePoint; updating firewalls; integration with Microsoft Office 365; and setting up Outlook clients.
Progent offers consulting expertise for WatchGuard Firewall security gateways including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can show you how to select, configure, and maintain a WatchGuard Firewall/VPN appliance that aligns with your security needs and budget. Progent can assist you to manage outdated WatchGuard firewalls or migrate efficiently to current WatchGuard firewalls.
Progent's Microsoft-certified SQL Server 2017 consultants can assist your business to evaluate the business advantages of upgrading to SQL Server 2017 and can help your organization to plan and implement an efficient migration of your current SQL Server environment to any deployment architecture including onsite, cloud-based, or hybrid. Progent's SQL Server experts offer online or on-premises support ranging from on-demand architecture assessment or troubleshooting to end-to-end project management to make sure your SQL Server 2017 initiative is successfully completed on schedule and within budget.
With the Catalyst line of switches for small and mid-size businesses, Cisco allows companies to gain the full advantages of adding intelligence into their networks. Cisco's Catalyst switch product line allows you to deploy capabilities to make your IT network sufficiently available to accommodate time-critical requirements, expandable to facilitate future growth, secure enough to guard restricted information, and designed for differentiating and managing traffic flows to streamline system operations. Progent's Cisco certified engineers can show you how to pick out and deploy Catalyst switches appropriate for your company. Also, Progent's CISSP certified security consultants can show you how to create a comprehensive security plan and set up Cisco Catalyst switches so they powerfully enforce your security policies. Catalyst switches that Progent supports include Cisco's Catalyst 2940 switches, Cisco Catalyst 3560 switches, Catalyst 4500 switches, and Cisco Catalyst 6500 switches.
Progent is a leading innovator in affordably delivering world-class IT help to small businesses. Progent's achievement in handling the network support requirements of the chronically underserved small company market is the combined result of major technical and operational breakthroughs that have eliminated much of the traditional costs out of administering IT service, injected unmatched professional skill into the IT service system, and dramatically streamlined the solution process.
Progent's ProSight Email Guard solution uses the services and infrastructure of top information security vendors to provide centralized control and world-class security for your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a further level of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter.
Progent's certified Microsoft Office Word and Office 365 Word consultants can provide a broad range of economical online consulting services to help your organization to manage your current Microsoft Word solution or help you to move to a newer release of Office Word. Services offered by Progent's Word experts include VBA programming, identifying and fixing compatibility problems between various versions of Word, interfacing Word with other Microsoft Office apps such as Office Excel and Microsoft Outlook or with 3rd-party data sources and plug-ins,infrastructure optimization for dependable. reliable cloud connectivity, security and compliance support, smart phone synchronization, and remote training classes tailored for individuals or groups.
Progent's ProSight Virtual Hosting service combines proven virtualization architecture, a state-of-the-art data center facility, and the technical support services of Progent's Microsoft-certified consulting team to provide small and midsize companies with a comprehensive IT outsourcing solution that improves network availability and security, eliminates management distraction, and cuts costs. With Private Cloud Hosting, a small or midsize business can have all of its operating system platforms and critical business application servers hosted in a safe and reliable data center on a fast, high-availability virtual server configured and supported by Progent's computer support professionals.
Microsoft Office 365 Exchange Online allows you to use cloud-resident virtual machines, mailboxes and associated email infrastructure to lower capital expense and administrative overhead. You can configure Exchange Online to host all your Exchange mailboxes, or you can run a hybrid architecture that incorporates on-premises and cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts offer budget-friendly online technical support to assist your small businesses to assess the potential advantages of Office 365 Exchange Online, plan a network topology that aligns with your functional requirements and budget, implement an efficient move from your existing Exchange system to one that incorporates Office 365 Exchange Online, train your management staff and users, and provide ongoing consulting and troubleshooting.
The latest generation of Cisco ASA 5500-X Series of firewalls with Firepower Services deliver substantially more bang for the buck than Cisco's earlier firewalls and have superseded the ASA 5500 and PIX firewalls for new installations. Progent's Cisco-premier CCIE network consultants can help you to manage your legacy PIX or Cisco ASA 5500 security appliances or migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your business to design, configure, optimize, manage and troubleshoot firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services.
Progent can assist you to design and implement a smooth transition from a Sun Solaris-based information system to a network based on MS Windows and suited for supporting Microsoft's familiar office productivity suites, business applications, and software development platforms. Progent's Sun Solaris, Windows and Cisco engineers and application experts can assist you to guard your data and reduce productivity discontinuity by developing an effective migration plan that preserves your current investments in Sun Solaris software and technology. UNIX-to-Windows migration support expertise offered by Progent include analysis of current infrastructure, transition strategy and validation, MS Exchange migration support, data and application porting, and processor and storage transition and economization.
Progent's Microsoft-certified consultants can provide in-depth support in implementing, operating and troubleshooting any edition of Project, Project Server, and Microsoft Project Online and can deliver a broad variety of cost-effective remote consulting services based on industry best practices to help businesses of all sizes to get all the advantages of this powerful platform. Services available from Progent include system planning, installation and migration, strategies for secure file and status sharing among onsite and offsite users, network infrastructure optimization, and customized online training classes.
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Progent can provide affordable remote and on-premises consulting to help businesses of any size to migrate any part of their critical IT infrastructure to Google Cloud Platform (GCP). This can save time and hardware expense and allow access to Google's state-of-the-art AI and machine learning tools. Progent can help your IT team with every aspect of Google Cloud Platform migration and troubleshooting including needs analysis, preparedness assessment, architectural design and review, pilot testing, deployment, centralized administration, performance optimization, software license management, backup/restore mechanisms, and security strategies.
Progent's Cisco CCIE-certified wireless network consultants can provide remote or onsite integration and troubleshooting support to assist your organization to design, configure, upgrade, tune, administer and troubleshoot Aironet wireless AP environments of any scale or architecture. Progent's Cisco Wi-Fi controller experts can also help you to combine your Wi-Fi ecosystem with your wired network infrastructure and cloud-based resources to build a seamless enterprise connectivity solution that is easy to administer and expand. Progent also can provide affordable wireless site surveys to assist you to determine the most efficient selection, placement and setup of Aironet wireless APs to accommodate your unique office layout, building structure, and anticipated workloads.
Progent's seasoned group of IT consultants and subject matter experts have extensive experience providing remote and onsite assistance for businesses of all sizes who need to integrate Android phones into their IT systems so that users can be productive from anywhere. Progent offers the breadth of know-how to solve network problems that span numerous manufacturers and that entail a combination of legacy and up-to-date technology. Progent provides cost-effective remote expertise to help you with any facet of planning, deploying, managing and maintaining your BYOD environment. Progent can provide as-needed support to assist you to handle particularly challenging technical issues, or Progent can provide comprehensive project management support to ensure that you complete major network projects on time and within budget. Progent can assist with local, cloud-based, or hybrid networks and offers support for all major operating systems, applications, management tools and hardware infrastructure. Progent also can provide specialized group or individual training sessions to show you how to manage and operate Android phones and tablets to maximize their business value.
Remote 24x7 monitoring, automated alerts, and periodic reports are vital to maintaining the health of your IT system and avoiding preventable and costly downtime. Remote Monitoring and Management solutions have progressed to the point that companies of any size can afford a degree of network stability that was once limited to large enterprises. Progent offers several RMM solutions delivered as economical services designed to help your company to detect and resolve a an array of network problems before they can impact productivity.
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) offers near-continuous backup and easy restore capabilities for Microsoft networks. Data Protection Manager 2016 delivers application-aware protection for key platforms such as Microsoft SQL, Exchange Server and SharePoint, protects Windows and Linux VMs, works with VMs running on Hyper-V as well as VMware, and can use Azure for cloud backup and recovery. Progent's Microsoft-certified experts can assist businesses of any size to plan, implement, administer, and troubleshoot a multi-site backup/restore system built around System Center 2016 Data Protection Manager. Progent can assist you to migrate from an older release of Data Protection Manager or from a legacy system, and Progent can tune your SCDPM 2016 ecosystem for on premises, colocated, cloud-based or hybrid deployment models. Progent can provide remote or onsite support and can deliver as-needed guidance to help you through technical bottlenecks or deliver comprehensive project management or co-management services to make sure you finish your Data Protection Manager 2016 deployment on schedule and within your budget.
If your company is developing UNIX or Linux software in an environment that has MS Windows-based servers, desktops, and office productivity products, Progent offers comprehensive information technology outsourcing that frees you to concentrate on your field of strategic expertise while avoiding the continual hassle of maintaining your business network. By using smart server monitoring and by delivering remote and in-person assistance when your company needs it, Progent represents an economical solution for managing an information system that features high availability, security, and efficiency. Progent's developer support services include full-service network support outsourcing, virtual infrastructure, online and in-person service and repair, network monitoring services, and Helpdesk services.
Progent can assist you to evaluate the many subscription plans available with Office 365 and configure your information network with Office 365 so you derive maximum business value. Progent supports cross-platform environments that incorporate Windows, macOS or OS X, and Linux operating systems. Progent can also help you to create and manage hybrid solutions that transparently integrate on-premises and cloud-based products and services.
Microsoft Exchange 2013 incorporates significant enhancements to the capabilities of Microsoft Exchange Server 2010 and introduces powerful innovations as well as a revamped structure. These enhancements affect vital areas such as ease of administration, availability, security, cost of ownership, collaboration, scalability, throughput, cross-version interoperability, and the user experience. Progent's certified Exchange Server 2013 consultants can assist your organization to understand the possible advantages of upgrading to Exchange Server 2013, design an efficient test and deployment strategy, and train your IT staff to manage your Exchange Server 2013 environment. Progent also offers ongoing online support and management services for Exchange 2013.
Progent uses an enterprise-class support reporting system that stores and formats complete documentation for all delivered services. Unlike some freelance consultants or local support organizations who offer scant documentation or details of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service documentation sent by each staff member to every customer. The discipline of detailing and archiving support records allows more efficient support and eliminates a variety of typical misfortunes such as when a support customer is effectively held captive to a consultant who won’t release the keys to the kingdom.
If your company is developing Linux-based applications on a network that includes MS Windows-based processors, desktops, and office productivity products, Progent offers full-service IT outsourcing that allows you to focus on your field of high-value expertise without the continual distraction of managing your business network. By using smart server monitoring and by providing remote and in-person support as your company needs it, Progent offers an affordable solution for managing an information system that provides high reliability, security, and performance. Progent's Linux developer assistance services feature comprehensive information technology outsourcing, virtual server infrastructure, remote and on-site support and repair, network monitoring services, and Helpdesk outsourcing.
Progent's Cisco-certified Wi-Fi integration experts can assist organizations to deploy, administer, and debug Cisco Wi-Fi products including Aironet and Meraki Wave 2 Wi-Fi access points plus Cisco's Wireless Network Controllers.
Progent's Microsoft-certified ISA Server consultants have extensive experience developing corporate security solutions for information systems with multiple sites, mobile workers, and mission-critical web-based applications. A Progent ISA 2004 Firewall consultant is ready to help your small business plan and implement a configuration of Microsoft ISA Server 2004 that meets your IT security needs without limiting your network.
Progent's Cisco-Premier network management engineers can show you how to run Cisco's management utilities along with a variety of powerful third-party applications to create a comprehensive network management solution to keep your network operating smoothly, conserve expensive resources, guard your data, recover quickly from hardware breakdown or deliberate assaults, and allow you to add or repurpose valuable resources sensibly and economically as your company grows.
Progent can help your organization to plan for, deploy, and operate Microsoft System Center 2012 R2 Configuration Manager. Progent can assist you to migrate efficiently to SCCM 2012 from an older device and application management solution or help you to enhance your existing SCCM 2012 ecosystem to accommodate your changing business needs. Also, Progent can help you to build an infrastructure that extracts the most value from SCCM by providing advanced consulting support for related Microsoft technologies including Active Directory Domain Services, SQL SSRS, and Internet Information Services (IIS).
Progent offers live online instruction for an array of client applications and operating systems such as Office and Office 365 Excel, Word, PowerPoint and Project plus Adobe Acrobat Writer, Adobe Photoshop, Crystal Reports, and Windows 10 and 8.1. Remote training offers the benefits of traditional in-person seminars, including instant communication between students and trainers, but avoids the expenses of travel and the challenge of attempting to synchronize the schedules of many students. Available to single students or groups of any size, Progent's live online training permits the instructor to conduct the seminar from an online facility while the students can be dispersed throughout a campus or across the the U.S. Virtual learning deploys powerful teaching aids such as virtual white boards, real-time questions, and collaborative applications. Sessions can be short and targeted to specialized topics or longer in time and broader in coverage.