Additional Topics of Interest

Double-Take Replication Troubleshooting
24-7 Computer Consultant DoubleTake Carbonite Software

DoubleTake/Carbonite Software offers a family of products designed to provide small and midsize businesses a variety of cost-effective alternatives for backing up and restoring business-critical applications including Exchange, Microsoft SQL, RIM Blackberry, and Microsoft SharePoint. Progent’s disaster recovery planning consultants have extensive backgrounds integrating DoubleTake/Carbonite technology into small company information systems to create a high level of availability and business continuity readiness at an affordable price.

Microsoft Certified Partner Consultant Cost Network Support Group
Consulting Rates Consultancy

Progent's pricing policy is to charge for online support and on-premises visits per minute. Consequently, you are charged only for delivered support. Progent does not demand a more expensive rate for after-hours or urgent service, and within California or in regions where Progent provides on-site service, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no initialization charge and requires no retainer for support services provided during normal working hours. Many service organizations demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast fixes so you will not be forced to allow less critical problems to fester.

Microsoft Exchange Support and Help
Exchange Server 2003 Support

Progent's expert support team can show you how to define and implement a smooth in-place Microsoft Exchange 2003 migration plan that avoids productivity downtime, simplifies long-term service demands, and makes your Microsoft Exchange 2003 Server easy to manage. For complex multi-server or multi-site migrations, Progent offers the background to finish your project rapidly and affordably. Progent's Exchange Server 2003 support, troubleshooting, and design services include expertise with the configuration of outside vendor add-ons to Microsoft Exchange 2003 Server that are best aligned to your business goals.

Networking Consultancy MSF
Developing Phase: Pilots Computer Support Company

In performing consulting projects for corporate customers, Progent uses a phased methodology based on defined milestones so as to meet budgetary, scheduling and engineering goals while reducing productivity disruption. Progent's Enterprise Services Methodology follows industry project management procedures based on the leading practices described by the Microsoft Solutions Framework Project methodology which specifies requirements definition, design recommendations, test models, design adjustments, and professional implementation. All phases are recorded to make available a detailed description of technical services delivered and to help in downstream network maintenance.

7800 Series IP Phone Computer Consultants
Cisco IP Video phones Specialists

Progent's Cisco CCIE-certified networking experts offer advanced support for Cisco Unified Communications Manager (formerly CallManager). Progent can assist your organization to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server failover solutions.

Palo Alto Networks FireWalls Network Security Evaluation
Emergency Palo Alto Networks VPN Security Consultant

Progent's Palo Alto Networks firewall experts can show you how to select, configure, and manage Palo Alto Networks PA-Series firewalls to provide a next-generation cybersecurity environment that spans your on-premises and cloud-based assets and protects any user anywhere with any endpoint device.

Microsoft SMS Online Support Services
SMS 2003 Upgrade Computer Consultants

Progent’s Microsoft consultants provide small and mid-size businesses enterprise-class consulting services for SMS Server and Configuration Manager 2007, Microsoft's solutions for update and configuration automation. Configuration Manager 2007 is the new title for the change management platform previously known as Systems Management Server. Configuration Manager 2007 offers a range of new features to Systems Management Server such as full automation, integrated Vista Microsoft Windows Server 2008 support, quarantine support, and boot image management. Progent’s Microsoft certified engineers can show you how to use SMS 2003 or Configuration Manager 2007 effectively for automated operating system and application software installation, security patch control, software metering, and licensing compliance. Progent's engineers can also help you to move efficiently from Systems Management Server to System Center Configuration Manager.

64-bit Server Support
64-bit Processing Consultants

Progent's Microsoft-certified consultants can help you design, document, carry out, administer, and troubleshoot a system-wide move to 64-bit server and client OS software and applications. Progent can help you pilot your 64-bit infrastructure to verify that it handles all of the key 32-bit programs which you intend to retain as well as the new 64-bit editions of applications you plan to install.

Support and Help Call Desk Sharing
24/7/365 Computer Consultant Extended Help Desk

Progent’s Co-managed Help Desk service makes it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent’s Help Desk Co-management service is an advanced service desk solution built around the top shared professional services automation (PSA) platform for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics.