Computer Support for Small Businesses

Windows 7 delivers desktop users unprecedented levels of speed, protection, robustness, productivity, extended battery life, and intuitive operation. Improvements built into this powerful version of Microsoft's flagship operating system feature faster startup, shut down, and resumption from standby; simpler networking and file and printer access; centralized device administration; as well as innovative touch-screen support. Microsoft Windows 7 also ushers in a new era in 64-bit client computers and provides businesses an excellent occasion to upgrade into the new generation of network technology.

How Progent's Microsoft-certified Engineers Can Assist Your Company to Plan for Windows 7
Progent's certified consultants can help you to pilot Windows 7 to verify application and driver compatibility and to check its performance and stability working in your environment. Progent can also show you how to evaluate the likely business benefits of adopting Windows 7. If you decide that Microsoft Windows 7 makes sense for your business, Progent can assist your IT organization to plan and carry out a non-disruptive upgrade to Windows 7 from a previous version of Windows. Progent can also provide help with migrating to Windows 8.1 or migrating to Windows 10 from Windows 7 or earlier versions of Microsoft Windows.

Progent's consulting experts can provide a variety of low-cost services to improve the efficiency, dependability, security, speed, and maintainability of IT systems that include workstations based on Microsoft Windows 7:

PC Desktop Consulting and Support Services
Progent's certified desktop support experts offer a broad array of affordable services to assist you to install, integrate, troubleshoot, and administer workstations and laptops based on Windows. Progent can provide onsite or online help for individual machines or laptops or work with you to plan and implement a large-scale rollout of Windows 7. Progent can also install Microsoft Office or Microsoft Dynamics applications on your workstations so they integrate efficiently with all Microsoft programs, software from popular publishers, business servers, and key services throughout your network. Progent can also supply consultants and technicians to help you to plan for and implement a site relocation or consolidation organized to produce minimal interruption to your business.

Call Center Services and Consulting
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all aspects of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle complex issues. To learn more, visit Online Help Desk Services.

Configuration Management Automation
Progent's IT management professionals can help you set up an information system based around Microsoft Windows 7 PCs that is easy to manage. Progent's engineers have in-depth experience delivering companies of all sizes System Center Configuration Manager expertise to reduce network administration's processes, improve network security, improve productivity by ensuring that all patches and updates are current, enforce software licensing compliance, and monitor patterns of software usage to enable a more efficient purchasing strategy. In addition, Progent can assist your company to make a non-disruptive migration to a current version of System Center Configuration Manager for more comprehensive management automation and can help you to plan and implement a Windows Server 2019 migration, Windows Server 2016 upgrade or Windows Server 2012 R2 upgrade to establish an up-to-date infrastructure for configuration management. For Office 365 environments, Progent offer Intune consulting for advanced cloud-based management of Windows 7 computers as well as mobile devices powered by iOS, Google Android, or Windows operating systems.

Security Inventory Scanning and Evaluation Packages
Progent's certified security consultants can deliver a variety of cost-effective small business security inventory service bundles and network security evaluation packages created to offer businesses of all sizes a chance to get an objective look at the strength of their security profile. These packages range from an ultra-affordable external scan and assessment package for small companies up to a high-level package for institutions who need meet security standards demanded by state agencies or by vendors. For every security inventory or evaluation bundle, engineers with top security accreditations evaluate and report on scanned information and make suggestions for efficient remediation.

Disaster Recovery and Business Continuity Planning
Progent’s consulting experts can help your company to configure a high-availability system infrastructure that offers features that can include Microsoft Windows Hyper-V clustering, redundant Internet access, network load balancing, and dispersed collocation sites. Progent offers the services of Microsoft and Cisco-Premier network professionals who can show you how to utilize virtual machines to improve fault tolerance. Progent can also help create a complete disaster recovery plan that incorporates periodic disaster response assessments and drills.

Mobile Wireless PDA Integration and Workstation Synchronization
Progent's mobile wireless consultants can assist you to integrate smartphones and tablets into your business network by delivering solutions for data synchronization between mobile devices and Microsoft Windows 7 workstations and secure connectivity between handheld devices and Exchange Server and SQL Server. Support available from Progent includes Apple iPhone and iPad integration, Google Android smartphone integration, and Blackberry support. Progent's BlackBerry specialists can assist you to plan, deploy, administer, and support network systems that support BlackBerry BES Server and Microsoft Windows desktops.

64-bit Migration Help for Microsoft Windows 7 and Microsoft Windows Servers
Microsoft Windows 7 is available in a 64-bit edition that represents a new standard for desktop reliability and performance. Unfortunately, for the majority of businesses the transition to 64-bit processing is challenging because of the requirement to make a new installation on each workstation. This involves reconfiguring programs, backing up and recovering data files, and running new device drivers. Although businesses typically already have 64-bit computers, the work needed to take full advantage of this resource appears excessively time-consuming. But because Microsoft Windows 7 often requires a clean install, this represents a good time to move up to 64-bit technology, which takes virtually no extra work. Progent's Microsoft-certified engineers have in-depth experience designing and performing massive, minimally disruptive operating system migrations of in-place desktops and can assist your organization get the most out of your IT budget by making the transition to Microsoft Windows 7 and to 64-bit technology at the same time.

Live Online Education for Desktop Applications
Progent offers online instruction for an array of client applications and environments such as Excel, Word, Access, Project, Acrobat Writer, Adobe Photoshop CS, Crystal Reports, and Windows 10. Virtual training provides the advantages of conventional in-person sessions, including immediate interaction between clients and teachers, but eliminates the expenses of transportation and the hassle of trying to synchronize the availability of many workers. Available to single students or classes of all sizes, live online education allows the instructor to conduct the seminar from an online office while the clients can be spread across an office or all over the the U.S. Live online learning utilizes powerful teaching tools like broadcast white boards, electronic hand-raising, and collaborative desktops. Classes can be short and personalized for specialized subjects or extended in time and wider in coverage. Instructors and students can work through examples individually or as a group.

To find out more details about Progent's support for Microsoft Windows 7, phone 1-800-993-9400 or see Contact Progent.