Additional Topics of Interest

Consulting Services Small Office
Small Office System Repair

For small organizations considering Progent's IT outsourcing, consulting, or troubleshooting offerings, phone 800-993-9400 or e-mail

Professionals Locky ransomware protection and recovery
Urgent ransomware protection Specialist

Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's preparedness either to defend against ransomware or recover quickly after a ransomware incident. Progent will work with you personally to collect information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup environment that minimizes your vulnerability to ransomware and meets your company's needs.

Codian Services
Consultancy Polycom OTX Telepresence

Progent offers the support of a senior specialist with extensive hands-on experience configuring, maintaining, and upgrading video conferencing platforms from leading suppliers including Cisco, TANDBERG, Polycom, and LifeSize. Progent can coordinate with your in-house IT management team, your Internet Service Provider, and your video conferencing platform vendor to assist your company maximize the business value of your telepresence solution.

Emergency Microsoft Azure Backup Development Firms
After Hours Azure and iPhone integration Services

Progent can assist businesses of any size to migrate any part of their network infrastructure to Microsoft Azure. This can streamline IT administration and reduce hardware expense. Azure includes a wealth of cloud services and Progent can assist you to evaluate the benefits and restrictions of various cloud networking architectures you can use with Azure. Progent can help you administer cloud-resident or hybrid cloud and local apps and resources and ensure that you sidestep the common mistakes small companies make when migrating to the cloud. Progent can show you how to configure VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage user identity with Azure Active Directory, and automate backup-and-recovery services with Azure Backup. Progent can also help you to prepare perimeter firewalls and IPsec VPN connections and also to integrate Apple iOS devices and Android smartphones and tablets.

Solaris Specialist
Solaris Consulting

If your business network mixes Sun Solaris technology with MS Windows, Progent can help you to incorporate your IT resources into a unified environment that allows all your OS platforms to run side by side for simple management, transparent information exchange, high reliability, enhanced performance, and strong protection. Progent's Sun Solaris and Windows coexistence support services include IT infrastructure integration and support, support for Windows services for UNIX, remote server monitoring and administration, online network help and repair, on-site technical support, and Help Desk services.

UNIX Cybersecurity Consultancy
Cybersecurity Consultancy Solaris

If your company has a Solaris environment or a multi-OS computer system, Progent's CISM and ISSAP-premier consultants can assist your entire organization in a wide array of security topics including security administration procedures, security architecture and strategies, access control systems and methodology, software development security, business processes security, physical security, telecommunications, network and web security, and disaster recovery preparedness. CISM, CISSP and ISSAP define the basic competencies and international standards of performance that information security professionals are expected to master. These certification give executive management the confidence that those who have achieved their CISM, CISSP or ISSAP qualification have demonstrated the experience and knowledge to deliver world-class security management and engineering help.

24/7/365 Online Technical Support Network Support Help Desk
24x7 Call Center IT Consulting

The Help Desk Call Center service delivery structure adopted by Progent's Technical Response Center gives small companies an effective alternative to reliance on independent consultants by offering extensive technical knowledge accessible to multiple engineering teams, optional 24x7 access to urgent assistance, escalation capability to top-level experts for solving even the most intractable issues, support consistency and reliability, quick follow through overseen by veteran IT service managers, a choice of easy-to-use mechanisms for requesting service tasks, and excellent process transparency made possible by ticket updates and accessible via a web portal.

Microsoft Windows Server 2008 R2 Specialist
Windows Server 2008 Active Directory Network Engineer

Microsoft Windows Server 2008 represents an important advance in making information networks more secure and fault tolerant, easier to virtualize and administer, faster, and able to provide a better environment for web hosting and development. Progent can assist your company get the most from the improvements incorporated into Microsoft Windows Server 2008 by delivering certified consulting, support, training, staffing, monitoring, and security expertise.

System Center 2016 and Windows 10 Integration Specialists
System Center 2016 Migration Online Support

Small to middle size businesses can now enjoy all the advantages of System Center Operations Manager 2007 and in addition have fast access to Progent’s Microsoft and Cisco Premier network consulting experts. With Progent's affordably priced IT support packages, small and midsize businesses can choose a simple Operations Manager 2007-based co-sourcing service program with network monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive 24x7 outsourcing solution. Progent offers expertise in System Center Operations Manager to offer small business networks enterprise-class availability, security, and productivity.

Emergency Tracking Service Costs On-site Technical Support
Service Database On-site Support

Progent uses an enterprise-class service reporting system that records and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or small support firms who offer scant documentation or details of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support documentation transmitted by every staff member to every client. The practice of documenting and organizing support records allows more effective service and avoids a slew of typical problems such as when a service customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

Cisco VoIP Phones and Unified Communications Troubleshooting
Video Conferencing Help and Support

Progent's Cisco CCIE-certified network infrastructure experts can provide advanced support for Cisco Unified Communications Manager (previously CallManager). Progent can help your organization to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server high availability systems.

Microsoft Access desktop Developer Firms
Integration Firm Microsoft Access scripting

Progent can provide affordable online support for all releases of Microsoft Office Access including Access desktop and Access Web App and offers advanced assistance for application development, database migration, performance tuning, BI reporting, and troubleshooting. Progent also offers tailored webinar training for Office Access application programming and database administration.

Great Plains Technology Consulting
Dynamics GP Great Plains Accounting Network Consulting

Progent can help you prepare and execute a smooth migration to Dynamics GP/Great Plains so that you preserve your data, strengthen your protection, modernize your analytics, take complete advantage of Microsoft Office support, and minimize productivity interruption by designing and executing a smart migration plan. Progent can also help educate new Dynamics GP/Great Plains users so you don't waste productivity. Progent can enhance your company reports and business analytics by providing Crystal Reports help, FRx assistance, and Excel support. Progent's experience with Microsoft .NET development, Microsoft SQL Server applications, and programming with VBasic, XML and other tools make it possible to create custom business applications and eCommerce solutions that integrate transparently with Microsoft Dynamics GP.

Professionals wireless controller
2500 Wireless Controller Outsourcing

Catalyst family of wireless controllers streamline the administration of wireless networks by unifying the configuration and management of Wi-Fi APs, optimizing Wi-Fi performance by limiting the impact of radio frequency congestion, improving Wi-Fi uptime with rapid auto-failover, and strengthening data security by identifying threats and analyzing traffic content according to user class and location. Progent can assist your business to deploy Cisco Wi-Fi controller appliances to manage and monitor wireless LANs of all sizes. Progent can assist you to administer and troubleshoot your current Cisco-based Wi-Fi solution or carry out an efficient upgrade to Cisco's latest wireless controller technology.