Microsoft 365, previously called Office 365, is Microsoft's extensive suite of client productivity programs and cloud services offered on a monthly or annual subscription basis. Microsoft 365 programs and cloud services are offered in a variety of product bundles targeted at customers ranging from individuals and home offices to global enterprises. Progent offers fast and easy online access to specialists with in-depth knowledge of Microsoft, Mac, Apple iOS, and Android platforms. Progent can help you to evaluate the many subscription plans offered with Microsoft 365 and integrate your network with Microsoft 365 in a way that delivers maximum business value. Progent supports multi-vendor networks that include Windows, macOS, and Linux operating systems. Progent can also help you to create and manage hybrid ecosystems that seamlessly combine on-premises and cloud-based products and services.
Progent can provide comprehensive remote consulting for all technical areas common to today’s small business IT systems and allows you to outsource a variety of vital, as-needed support services such as a temporary CIO to provide senior-level planning and budgeting skills, a Technical Response Center for help desk services, proactive server monitoring, spam and email-borne virus protection as an outside-the-firewall service, best-practices project management help for major initiatives like site relocations orOS migrations, connectivity experts for designing high-performance and robust network infrastructure, certified security specialists to verify information safety and compliance, disaster recovery experts to design and document business continuity strategies, and software programmers to create, customize, or repair mission-critical applications.
Progent's Cisco-Meraki Wi-Fi access point consultants can help your organization to design, configure, administer and debug Cisco's Meraki-based Wi-Fi networks for deployments from a branch office to a large campus or a nationwide enterprise. Progent can also assist clients to integrate other Cisco appliances for streamlined management.
Progent's disaster recovery support and business continuity professionals can help you create a disaster recovery strategy in case of an IT network catastrophe. Progent can show you how to develop a complete disaster recovery strategy that incorporates scheduled disaster recovery evaluations and drills. Progent's Microsoft and Cisco-certified engineers can also help you create an affordable, non-stop network solution that addresses availability issues covering a broad range of infrastructure technologies and processes.
Progent's certified Windows Server 2019 experts can help your organization to design and implement a cost-effective migration to Windows Server 2019 using existing deployment architecture or a new cloud-hosted or hybrid model. Windows Server 2019 delivers significant enhancements in capacity, speed, manageability, virtualization, security and compliance, hybrid local/cloud integration, availability, and Linux support.
Progent can help small and medium-size organization to design, deploy, verify and troubleshoot backup/restore systems required for work-from-home employees.
Progent's seasoned ransomware recovery experts can help your business to reconstruct an IT network victimized by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.
Progent's Power BI experts can help you to design, deploy, maintain, enhance or troubleshoot your Power BI environment. Progent's database experts can assist you to organize your source data for Power BI reports and dashboards. Progent can show you how to build and manage an on-premises, cloud, or hybrid network model for Power BI.
If your office network combines Linux platforms with Microsoft Windows, Progent can assist you to incorporate your IT resources into a unified environment that permits all your operating systems to coexist for easy administration, seamless dataflow, high availability, enhanced performance, and strong protection. Progent's Linux and Windows integration assistance offerings feature network architecture integration and service, consulting for Windows services for UNIX, remote network monitoring and administration, online network support and troubleshooting, on-site technical support, and Help Desk Call Center services.
If your organization does not need immediate remote help but you think you will need technical services with your network soon, you can save time and money and guarantee that the appropriate IT skill will be ready when you require it by contacting a Progent sales specialist and registering as a client. For details, call 800-993-9400 or send email to information@progent.com.
MS Communications Server delivers IM and Real Presence as part of an extensible, world-class solution featuring advanced protection, seamless compatibility with other Microsoft products, an expandable, standards-based development environment, and support for regulatory mandates such as HIPAA, SOX, and Gramm-Leach-Bliley. The product offers cost savings and elevated operational efficiencies, increased individual productivity, and better IP security. MS Communications Server 2007 has been superseded by Lync Server, which itself has been replaced by Skype for Business. Progent's Microsoft-certified unified communications consultants can provide online and on-premises support and troubleshooting services for your Office Communications Server deployment and can help you to evaluate the advantages of upgrading to Skype for Business. Progent can also assist you to plan and execute a smooth migration that will add significant strategic value to your information network
With virtual server technology, businesses are able to run many virtual machines on a single physical server. Virtual server technology enables IT organizations to enjoy all the advantages of server isolation, but without the expense that goes with buying additional server equipment. Virtual servers are also the enabling technology for building private clouds, which provide important benefits such as reducing the costs of capital equipment, datacenter facilities, and management while improving data security, system availability, and recoverability. Other important server management technologies are server monitoring utilities, Windows Server Update Services, and remote server management cards. Progent's professional server management specialists can assist you in all areas of server consolidation and administration to allow your company to contain expenses and conserve time.
System Center 2016 Operations Manager is designed to ensure consistent performance and dependable uptime for critical applications by offering unified, cross-platform monitoring of IT infrastructure installed across local datacenters and private and public clouds. Progent's consulting team offers advanced remote and onsite support to help organizations of all sizes to plan, implement, tune, enhance and troubleshoot SCOM 2016 deployments. Progent can assist your company to migrate to SCOM 2016 from earlier releases of Operations Manager or from other IT infrastructure monitoring products, or combine multiple monitoring systems into a cohesive infrastructure management ecosystem. Progent can also help you extend your SCOM 2016 environment to incorporate infrastructure hosted on public clouds such as Microsoft Azure and Amazon AWS.
Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security vendors to provide web-based control and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a further layer of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall.
Progent's Microsoft-certified ISA Server 2004 consulting experts have long backgrounds with Internet Security and Acceleration Server configuring ISA Server-based security installations for IT networks with many sites, remote workers, and mission-critical web applications. Progent's ISA Firewall consultants can assist your company in designing and deploying a configuration of ISA 2000 Server or ISA Server 2004 that supports your information protection needs without overly limiting your IT system accessibility. Progent's consultants can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or other up-to-date editions of Internet Security and Acceleration Server.
Cisco Cisco Unified Communications Manager, formerly branded CallManager, is the center of Cisco's communications and collaboration portfolio. Cisco Unified Communications Manager and Unified Communications Manager Express (CME) offer a location-independent IP-PBX by integrating tightly with applications that include Cisco Unified Communications Manager IM and Presence Service, Cisco Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact solution. Progent's Cisco-certified network consultants can deliver efficient and affordable online and on-premises support to help organizations of all sizes to build and maintain Unified CM ecosystems by providing Unified Communications Manager integration and troubleshooting services that deliver maximum productivity. Progent can help with any facet of CUCM configuration and troubleshooting in areas that include integrating VoIP phones and desktop Video phones, designing dial plans, setting up SIP connections and PSTN calling, installing ISR G2 routers with CUBE support, designing UCS server failover solutions for high availability, capacity planning, and integration with Exchange Server and Skype for Business.
Progent's ProSight Virtual Hosting outsourcing offers complete hosting of a small company's production servers in a solution that delivers the highest level of availability and scalability and is also easy to move to another host. ProSight Virtual Hosting and management options are based upon proven virtualization technologies that enable small businesses with multi- platform IT systems to economize significantly on the costs of capital equipment, infrastructure maintenance, and IT management while benefiting from enterprise-class reliability and an unprecedented degree of vendor independence.
Progent offers support expertise for WatchGuard Firewall/VPN security appliances including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can help you choose, deploy, and manage a WatchGuard Firewall/VPN appliance that aligns with your security requirements and budget. Progent can assist you to manage outdated WatchGuard firewall appliances or migrate smoothly to modern WatchGuard firewall solutions.
Progent's certified Internet Security and Acceleration Server consulting experts have long backgrounds developing Microsoft ISA Server-based security installations for IT networks with multiple offices, mobile users, and mission-critical web applications. Progent's Microsoft Firewall consultants are available to help your small business in designing and deploying a configuration of ISA 2000 Server or ISA Server 2004 that supports your information security requirements without adversely restricting your IT system accessibility. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
Progent's background providing Microsoft .NET services and Microsoft SQL Server consulting, and Progent's programming experience with Microsoft VBasic, XML, and additional developer tools make it possible to design custom mission-critical applications and eCommerce environments that operate transparently with Dynamics GP/Great Plains Software. Progent's Dynamics GP reporting consultants can help you create reports that let you analyze your business more effectively, turning raw information into valuable insights into your company and customers.
Progent's Cisco-certified wireless networking consultants offer remote and on-premises consulting and support services to assist your organization to plan, configure, manage, tune, and repair wireless networks that utilize Cisco's Meraki access points. Progent can also help your organization to design and implement hybrid networks that combine local and cloud-based services and that deliver seamless connectivity, enhanced protection, unified management, and dependable operation for all your wired and wireless devices.
Nexus switches are engineered to deliver the speed, expandability, dependability, cloud readiness, density, data protection and manageability required to act as the heart of an enterprise data center. Progent's CCIE-certified Nexus switch consultants are available to provide remote and onsite support expertise to help you to create an optimal switch architecture, set up test environments to validate your network design, deploy Nexus switches, define and enforce appropriate policies, perform security and compliance tests, configure advanced monitoring, fully utilize resources by means of virtualization, analyze and repair switching and routing problems, maximize system performance, plan for expected growth, and set up the powerful fault-tolerant features incorporated into Nexus products. Progent's consultants can also assist you to migrate efficiently from legacy Nexus switches or Cisco Catalyst switches to current Nexus platforms.
Altaro VM Backup offers small and mid-size organizations a dependable and affordable solution for backing up and restoring Hyper-V and VMware-based virtual machines. Altaro VM Backup can be deployed in local, remote, distributed, and cloud-hosted environments and also supports cost-effective backup to Microsoft Azure Block Blob storage. Top capabilities include state-of-the-art Augmented Inline Deduplication to cut backup storage requirements, Continuous Data Protection (CDP) with backup spacing as little as five minutes for minimizing your exposure to data loss, military-grade encryption, item-level restore capability for individual files and emails, extensive support for Windows Server CSV and vCenter for handling large-scale deployments, and the ability to leverage Microsoft Volume Shadow Copy Service to back up live VMs with zero downtime. Progent is an Altaro partner and offers a broad range of services to assist you to design, install, manage and troubleshoot a backup and disaster recovery solution based on Altaro VM Backup software.
Progent's consultants can provide online and on-premises expertise for companies of any size to assess the benefits of migrating to Microsoft Skype for Business or Skype for Business Online from any version of Lync Server or Microsoft Office Communications Server. Progent can assist your business to design a local, cloud or hybrid deployment; integrate Skype for Business with Microsoft SQL Server,Exchange, SharePoint Server and Office or Microsoft 365; set up high-availability solutions; interface Skype for Business with your PSTN gateway; and interface with third-party collaboration systems such as Cisco Video Interop Server. Progent's certified network security consultants can assist you create and verify a security strategy for your Skype for Business solution that is compliant with regulatory requirements.
If you are developing UNIX or Linux software on a network that has Microsoft Windows-based servers, PCs, and office applications, Progent can provide full-service information technology outsourcing that frees you to concentrate on your field of strategic expertise without the constant distraction of maintaining your business network. Through the use of smart server monitoring and by delivering online and on-site assistance as your business needs it, Progent represents an economical way for managing an IT system that provides excellent dependability, protection, and efficiency. Progent's Linux developer support services feature full-service information technology outsourcing, virtual server infrastructure, online and on-premises support and repair, proactive network monitoring, and Help Desk Call Center support.
Progent’s staff of Microsoft and Cisco Premier experts average longer than a decade of real-world industry background, at the front lines of IT support, executing a broad variety of technical tasks for a large array of businesses. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support personnel. This means that you get not just world-class technical skills, but also a support engineer with field-tested approaches for applying computer knowledge to repair real-world network problems quickly.
Progent's consultants can assist you with every aspect of Microsoft Azure migration including needs analysis, prerequisites assessment, system design, pilot testing, deployment, automated administration, performance optimization, software license management, disaster recovery strategies, security planning, and compliance assessment. Progent can help you to set up and troubleshoot firewall appliances and VPN connections so your users can securely connect to Azure services, and Progent's Microsoft-certified consultants can assist you set up key Microsoft platforms to work in the cloud including Windows Server, Exchange, SQL Server and Skype for Business. Progent can also help your organization to create a hybrid cloud ecosystem that seamlessly combines on-premises datacenters with Azure-based services.
Network monitoring ordinarily entails tracking a system's resource usage in order to identify data traffic backups or fix hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, license-free monitoring utilities that work under Linux or UNIX and can be used to observe multi-OS environments where UNIX and Windows coexist. Progent's system integration consultants can help you take advantage of both these programs to tune and repair your network. Progent's Linux consulting professionals provide small companies and programmers help with managing and supporting UNIX and Linux networks that work with Microsoft-based products.
Colocation data centers allow businesses to share world-class data centers for housing computer hardware that runs vital applications. Progent's Microsoft and Cisco certified consultants can assist your small business with all facets of your colocation strategy including choosing and migrating to a colo facility, designing network topology, specifying hardware, on-premises and on-line maintenance, establishing remote system management, and education your IT staff.
System Center Configuration Manager 2016 automates application and device provisioning and updating, simplifies security and compliance settings control, inventories network resources, protects against corporate data leakage, provides health monitoring, enables secure end-user self service, and delivers a single control mechanism for managing multi-operating system networks running on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consulting team and Azure cloud specialists can assist your organization with any facet of designing, implementing, operating and troubleshooting a SCCM 2016 solution for on-premises, cloud, or hybrid environments.
System Center Configuration Manager 2016 automates software provisioning and updating, simplifies security and compliance settings management, inventories network assets, guards against company data leakage, performs health monitoring, allows safe self service, and delivers a common point of control for administering mixed-OS networks based on on-premises, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consultants and Microsoft Azure cloud integration specialists can assist your organization with any aspect of planning, implementing, operating and repairing a SCCM 2016 deployment for local, cloud-based, or hybrid networks.
Progent can assist small and medium-size organizations to implement network security protection systems and deliver mitigation expertise needed to support work-from-home employees.
Progent's certified engineers offers offsite and onsite consulting expertise to assist your company to manage, maintain, and repair PCs based on Microsoft Windows 7 and also offers assistance with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent offers expertise with management automation, security and compliance, backup and restore, online connectivity, smartphone and tablet management, wireless configuration, and remote system monitoring.
If your business runs a Sun Solaris network or a mixed-platform computer system, Progent's CISM, CISSP and ISSAP-certified consultants can assist your entire enterprise in a wide array of security areas such as security management procedures, security design and models, connection management systems and techniques, applications development security, operations security, hardware security, telecommunications, network and web security, and disaster recovery preparedness. CISM and CISSP stipulate the basic competencies and international standards of performance that information security professionals are required to master. These accreditations offer IT management the confidence that those who have earned their CISM or CISSP certification have the experience and knowledge to offer world-class security support and engineering services.
Progent offers affordable remote assistance to help your business to design, configure, and troubleshoot any aspect of your iOS and Windows integration efforts and is available for short-term tasks to help you get past occasional technical roadblocks or long-term engagements to help you complete business-critical projects on time and within budget. Progent has experience in local, cloud-based, or hybrid environments and can help you create or maintain a resilient, protected and efficient infrastructure that is best suited to your computing model. Progent can also provide online and on-premises training to help manage and use your iOS devices in a safe, collaborative ecosystem that optimizes the business value of your information network.
Progent's Microsoft-certified consultants can assist you to assess the business value of Microsoft Windows Server 2012 R2 for your company, create test systems and migration strategies, tune your infrastructure for local, multi-location, private or public cloud-based, and partial-cloud datacenters, train your IT management team, develop an enterprise-wide security plan, streamline IT administration, help with creating applications, and generate and test a DR/BC plan.
Progent's Duo managed services incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo supports single-tap identity confirmation on Apple iOS, Google Android, and other personal devices.
Progent's UNIX family support services provide small companies and developers help with managing and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent offers your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide range of experience provides you with a convenient single source to show you how to build and maintain a protected and robust cross-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX including Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat Linux, SuSE, Debian GNU/Linux and Slackware.
Progent can provide cost-effective online consulting to help companies of any size to integrate Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3, and Amazon Glacier. Progent can assist you with every phase of Amazon AWS integration including needs analysis, readiness assessment, architectural design, testing, configuration, administration, performance optimization, software license management, disaster recovery solutions, and security and compliance.
Progent offers fast access to the skills of seasoned wireless specialists who can assist you to determine the benefits of Ubiquiti UniFi Wi-Fi APs for your business and assist you to design, install, maintain, and debug your UniFi network. Progent can also carry out a wireless site survey to assist you to select, provision, and position Ubiquiti UniFi Wi-Fi access points for your required coverage and performance.
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools by SentinelOne to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to manage the complete threat progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks.
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Progent is among the most qualified IT support firms for integrating email solutions based on Exchange 2000 Server. Progent is skilled in helping small and mid-size companies get the full advantages of Microsoft Exchange 2000 under common scenarios such as updating from Microsoft Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail environment, and outsourcing your Microsoft Exchange 2000 management.
For desktop and application virtualization, Progent offers the expertise of a Citrix XenDesktop expert who can assist you to design a XenDesktop environment that improves the business impact of your information system; configure XenDesktop technology with your physical and virtual servers, user computers, and peripherals; migrate your existing desktop virtualization software to current releases of XenDesktop; and deliver advanced online troubleshooting. Progent can also instruct your IT staff to adhere to industry leading practices to maintain your XenDesktop solution effectively.
Before Progent’s MOM-based solution, system problems were handled reactively, after users were impacted by them. With the help of proactive, automated alerts and trend analyses created by MOM, Progent can now anticipate system issues before they becomes critical enough to disrupt network uptime. Because of MOM, Progent can resolve incipient problems before customers are aware that the problems are there. Progent has expertise with Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to offer small business networks enterprise-class service continuity, security and productivity.
Progent offers cost-effective remote support to help companies of any size to access Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for scalable high-performance storage, and Glacier for value-priced archival storage. Progent can assist your IT team with every phase of Amazon AWS migration and troubleshooting including needs analysis, preparedness assessment, system design and review, pilot testing, configuration, administration, performance tuning, software license management, disaster recovery mechanisms, and security and compliance. Progent offers advanced expertise with firewall configuration and VPN access and can show you how to deploy all-cloud or hybrid cloud networking models that efficiently incorporate Amazon AWS services. Progent offers as-needed consulting to assist you to resolve complex technical issues or Progent can deliver comprehensive project management outsourcing or co-sourcing services to help you migrate to the Amazon AWS cloud on schedule and within budget.
Progent's wireless site survey and predictive modeling help you to design, deploy and debug a Wi-Fi network adapted to your facilities, offering you a WLAN that delivers the coverage, speed, density, Quality of Service, security, and hand-off capability your business requires. Wi-Fi survey services from Progent include online predictive analysis for planning a Wi-Fi LAN and on-premises survey services for confirming, optimizing, and debugging a functioning Wi-Fi LAN.
Progent’s data center support services are intended for companies with hardware housed at IDCs or data center colo hosting facilities and in need of timely on-site help at the colocation site plus remote support from Microsoft and Cisco Premier Certified professionals. Progent offers a full range of IDC and IDC and co-location consulting services including network topology evaluation, Windows and Linux server installation and support, troubleshooting for server and communications networking, development and deployment of zero-downtime configurations, defining and deploying layered security structures, firewall integration and troubleshooting, designing load balancing environments, and planning high-availability server clustering systems.
Progent's pricing model is to bill for online support and on-premises help by the minute. As a result, you are charged only for received support. Progent does not demand a higher rate for off-hours or emergency service, and within California or in areas where Progent offers on-premises support, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no initialization fee and asks no monthly commitment for services provided during regular working hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big invoices for quick repairs so you will not be tempted to allow simple problems to fester.
Systems Management Server 2003 offers added capability for change and configuration management of Windows-based networks through SMS Feature Packs. Feature Packs reduce the net operational expense of managing and configuring software by making it simpler to copy system images, manage mobile computers, and run management tools. In addition to alerting you about ways to save management expenses by installing Microsoft SMS 2003 Feature Packs, Progent's consultants can help you plan and perform IT tasks that cover processes that Feature Packs are intended to make more efficient. Progent's adoption and update services can lower spending and reduce business disruption as you move to new operating systems and applications. Progent's wireless engineers can help you define efficient procedures and policies to manage handheld computers and intelligent portable phones so your mobile workforce stays productive and secure. Progent's CISSP-certified consultants and CISM-certified consulting professionals can show you how to develop a security plan that incorporates policies, processes and IT products to keep your IT network protected.
Progent's CISM-certified security staff can help you secure your Mac environment through professional services including running security audits, recovery from virus and worm attacks, configuring firewalls, implementing safe remote and mobile connectivity, deploying automated software for protection against viruses, spam, and directory harvest attacks, and creating a company-wide security strategy appropriate for the particular objectives of your corporate network.