Progent is a Microsoft Certified Partner and has earned special competencies that include Advanced Infrastructure Solutions. Microsoft Certified Partners are the elite organizations who receive the highest client endorsement and enjoy the tightest operational relationship with Microsoft. The knowledge, skills, and commitment required to achieve the status of Microsoft Certified Partner benefits Progent's clients by allowing Progent to provide your company better technical solutions for your IT network.
Progent's Standard Help Desk Services offer an end-to-end service desk solution that manages all aspects of online desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Support services are provided at a substantial discount off Progent's regular desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's certified consultants provide computer help and IT consulting services for Exchange Server 2003, Windows Server 2003, and for the entire line of Microsoft server platforms. Progent's migration, integration, administration, and support services for Microsoft Exchange Server 2003 include system design, installation, project management, onsite and remote technical support, Help Desk outsourcing, certified security evaluation, and full-service network management outsourcing.
Progent's Microsoft-certified professionals have 20 years of background planning, installing, and supporting email solutions for businesses in the and throughout the United States. Progent provides economical Microsoft Exchange Servers consulting services to ensure that your email system offers security, high uptime, easy connectivity for remote and wireless users, time-saving management tools, and productive integration with telecommunications. Progent offers expertise and integration services for Microsoft Exchange 2016, Microsoft Exchange 2013, Microsoft Exchange 2010, Microsoft Exchange 2007 Server, Exchange 2003 Server, and Microsoft Exchange 2000. Progent can also help small or medium companies to upgrade to Microsoft Exchange 2016 Server or Microsoft Exchange 2013.
Progent provides customized remote training for popular client applications and environments such as Microsoft Office Excel, Word, PowerPoint and Project plus Adobe Acrobat Writer, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10. Remote training offers the benefits of traditional in-person instruction, including immediate interaction between students and trainers, but avoids the expenses of transportation and the challenge of attempting to synchronize the availability of multiple students. Available to single students or classes of all sizes, Progent's virtual instruction permits the instructor to conduct the seminar from an online office while the students can be spread across a campus or across the the U.S. Live online education utilizes proven learning mechanisms like virtual white boards, real-time questions, and shared desktops. Classes can be brief and targeted to specific subjects or longer in duration and broader in scope.
Progent provides national remote help and troubleshooting services for companies that operate environments based on variants of the Linux OS or whose information systems include a combination of Linux platforms/Linux and Microsoft technology. Online network consulting provides optimum leverage for your IT budget by protecting client efficiency and limiting the hours billed for computer repair services. Advanced remote support tools and skilled technicians and consultants combine to enable Progent to handle the majority of network problems without wasting time and expense by traveling to your site. In most of cases your IT issues can be remediated over the phone or through a combination of phone help and remote access. Progent can offer the services of Cisco certified CCIE network experts and CISA certified security professionals to assist with the most challenging network problems.
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your organization's unique needs and that allows you demonstrate compliance with government and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also help your company to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware.
Progentís Microsoft-certified experts can provide companies of any size consulting, technical support, and development services for Microsoft SharePoint and SharePoint Online. Microsoft SharePoint is an advanced collaboration platform that uses web-based technology for intelligently connecting people, groups and data. SharePoint provides a common location for your workers or customers to connect to, manage, distribute and manipulate useful data, files, and applications and to communicate with one another. Microsoft SharePoint allows quicker and better decisions, more efficient sharing across groups and more streamlined business processes. Windows SharePoint Services connect employees, clients, teams and major tasks with the data theyíve developed in a way that makes data convenient to locate, retrieve and apply. Progent's SharePoint experts can assist you to maintain your current SharePoint ecosystem or upgrade to the latest version of SharePoint.
Cisco's Small Business 100, 300 and 500 family of APs are Linux-powered units designed as entry-level wireless APs for small offices. Progent's Cisco CCIE Wi-Fi network experts offer online or onsite integration and troubleshooting support to assist you to plan, implement, upgrade, optimize, manage and troubleshoot Cisco Small Business Wi-Fi AP environments of any size or architecture.
Progent's Microsoft-certified consultants can assist you to analyze the potential advantages of Hyper-V-based server virtualization for your business, conduct pilot installations to validate Hyper-V's compatibility with your line-of-business software, evaluate your network infrastructure for optimal operation with virtual server solutions, assist you in moving to Windows Server 2008 and configuring Windows Hyper-V, educate your network management personnel to track and manage Hyper-V, offer expert consulting support for enhancing the protection of your virtual machines, design and validate disaster recovery procedures that maximize network availability, and deliver continuing consulting and technical support including affordable remote repair and comprehensive Help Desk outsourcing.
Progent's Cisco IP phone and video IP phone experts can help your business to integrate, maintain, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP handsets. Progent offers expertise for all versions of Cisco's IP phones from legacy Voice over IP devices to the latest HD media phones. Progent's IP telephony experts can also help you to integrate your IP phones with Cisco Unified Communications Manager, previously named CallManager, or with Cisco Unified Communications Manager Express to create a an advanced IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to configure Cisco Unified Communications Manager applications such as Cisco Unified CM IM and Presence Service with Jabber support, Unity Connection for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact solution. Progent's consultants can deliver expertise with any facet of Cisco IP Phone integration including designing dial plans, setting up SIP trunking, installing ISR routers with CUBE VoIP networking capability, and designing UCS server failover and Cisco Survivable Remote Site Telephony solutions for high availability.
Progent's Citrix-certified consultants can help you to assess the strategic benefits of the available editions of Citrix Essentials for Hyper-V, assist you to use Citrix administration utilities in your Hyper-V environment, and demonstrate to you how to deploy Citrix Essentials for Hyper-V to improve the performance, availability, flexibility, and fault tolerance of your virtual environment while reducing the cost of resources and support and simplifying administrative tasks.
Progent has been providing SharePoint consulting services since the first SharePoint product was published over a decade ago, and Progent has the breadth and depth of IT know-how to assist organizations of any size to design and implement a SharePoint Server 2013 deployment and create SharePoint 2013 applications that bring substantial business benefit to your information network. Progent's Microsoft-certified consultants can help your company to evaluate the risks and benefits of migrating to SharePoint Server or SharePoint Online from earlier versions of SharePoint or from a different collaboration solution; determine if an in-house, Cloud-based or hybrid configuration is best suited for your busi9ness; and select the right version of SharePoint 2013 for your applications. Progent can provide comprehensive project management support or can help in individual tasks related to your SharePoint 2013 deployment.
Cisco's Small Business 100, 300 and 500 series of APs are Linux-based devices engineered as entry-level Wi-Fi APs for light workloads. Progent's Cisco CCIE-certified Wi-Fi network experts offer online or onsite integration and debugging support to help you to plan, configure, update, tune, administer and troubleshoot Cisco Small Business wireless AP deployments of any scale or architecture.
Progentís Microsoft-certified consultants offer organizations of any size consulting, troubleshooting, and application development expertise for SharePoint Server and SharePoint Online. SharePoint is an advanced solution that uses web technology for intelligently connecting people, groups and information. Microsoft SharePoint Server offers a common spot for your workers or clients to access, organize, distribute and manipulate relevant information, files, and software and to interact with one another. Microsoft SharePoint enables faster and more intelligent decisions, more efficient sharing across groups and more streamlined business processes. Windows SharePoint Services join employees, customers, workgroups and major tasks with the information theyíve created in a way that makes data easy to locate, retrieve and apply. Progent's SharePoint experts can assist you to support your existing SharePoint solution or upgrade to the current release of SharePoint.
Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online consultants can provide affordable online and on-premises consulting, application development, and debugging services for businesses of any size who want to upgrade to SharePoint 2019 or SharePoint Online from legacy releases of SharePoint. Progent can assist customers plan and carry out a cost-effective migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that combines onsite and cloud resources into a cohesive intranet system.
Progentís Help Desk Co-management service makes it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution based on the top shared professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, track, optimize and troubleshoot their networking appliances like routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating complex network management activities, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that require important updates, or isolating performance issues.
Microsoft Virtual Server, run on the Microsoft Windows Server operating system and powered by technology originally developed by Connectix, delivers the performance needed to carry out hardware reduction, software migration, and server isolation projects through virtualization techniques in an enterprise-ready computing environment with advanced expandability, manageability, and availability. Microsoft has aimed Virtual Server 2005 at companies who want to enhance ROI in application development and piloting, migration from outdated line-of-business applications, and server consolidation. Progent's skilled Virtual Server experts can assist your business to assess and integrate MS Virtual Server 2005.
Windows Hyper-V 2016 utilizes key features first developed for and refined on Azure, among the world's biggest public clouds. This dramatically improves the suitability of the Windows Server platform to run private cloud as well as hybrid cloud/on-premises environments by enhancing security, availability, expandability, manageability, dependability and disaster recovery. Progentís Microsoft-certified consultants can assist you to assess the advantages of Hyper-V 2016 for your organization, configure test environments to verify the ability of Hyper-V 2016 to support your vital workloads, design an efficient network topology for a cloud-based or hybrid installation, create and carry out a smooth migration strategy, educate your IT management and support staff, and deliver ongoing consulting and troubleshooting services to make sure that your Hyper-V 2016 solution delivers the highest possible business benefit.
Besides offering access to Microsoft Dynamics GP (Great Plains) consultants, Progent has experts in Dynamics AX, Dynamics NAV, Dynamics SL (Solomon), Dynamics RMS, Macola ERP, MAS 90 ERP, and QuickBooks Pro. Progent offers software development, troubleshooting, administration help, migration assistance, and one-on-one or group online training customized to meet your particular needs. Progent's experts also can help you integrate and support a protected, reliable server and communications foundation to run your ERP, MRP and accounting applications.