If your office computer system combines Solaris platforms with MS Windows, Progent can help you to incorporate your IT resources into a unified environment that allows all your operating systems to run side by side for easy administration, seamless information exchange, high dependability, enhanced performance, and tight protection. Progent's Solaris and Microsoft Windows coexistence support services include network infrastructure integration and service, consulting for Windows services for UNIX, remote server monitoring and administration, remote network help and troubleshooting, on-site technical support, and Contact Center services.
If you are producing Linux-based software in an environment that includes Windows-based servers, desktops, and office productivity products, Progent offers full-service information technology outsourcing that allows you to concentrate on your area of strategic expertise without the constant hassle of maintaining your business network. Through the use of smart network monitoring and by providing remote and in-person assistance when your company needs it, Progent represents an affordable way for maintaining an IT network that features excellent reliability, protection, and performance. Progent's UNIX/Linux developer assistance offerings feature full-service network support outsourcing, virtual server infrastructure, online and on-premises support and troubleshooting, 24x7 monitoring services, and Contact Center services.
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, monitor, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance bottlenecks.
Progent's Windows Server 2016 disaster recovery experts can help your organization to design a DR solution built around Microsoft's latest Failover Clustering tools such as Cluster OS Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for crash-consistent recovery, Storage Spaces Direct for enterprise-class network-attached storage using industry-standard hardware, VM Load Balancing for enhancing the speed and resilience of Failover Clusters while minimizing capital investment and management overhead, and Cloud Witness for fast, affordable creation of a failover cluster quorum arbitration point.
Progent's pricing policy is to bill for online support and in-person visits by the minute. Consequently, you pay only for delivered services. Progent does not demand a more expensive rate for after-hours or urgent service, and within California or in areas where Progent provides on-site support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no minimum charge and asks no retainer for support services provided during normal working hours. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's small granularity avoids large bills for quick repairs so you won't be forced to allow minor problems to fester.
Progent's Microsoft-certified consultants can help you plan, document, implement, manage, and troubleshoot a system-wide migration to 64-bit server and desktop OS software and applications. Progent can help you pilot your 64-bit environment to verify that it supports all of the key 32-bit programs which you want to keep plus the latest 64-bit versions of applications you wish to run.
Progent's Microsoft-certified experts can help you evaluate the business justification for deploying SharePoint 2007, advise you on the appropriate edition of SharePoint for your application, offer setup and integration expertise, assist you to set up MS SQL Server as a supporting database manager, improve your network integrity, integrate your standard and custom application software to operate with SharePoint Portal Server 2007, design a company-wide security plan that incorporates portal solutions, and deliver troubleshooting and Help Desk support.
Progent's Cisco Wi-Fi IP phone configuration and troubleshooting experts offer remote and onsite support to help your organization create and manage a Cisco Wi-Fi VoIP phone solution by providing services that range from troubleshooting the set up of a wireless VoIP phone or AP to providing project management outsourcing or co-sourcing for updating the Wi-Fi infrastructure of an entire campus.
Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of remote desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Support services are offered at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's ProSight Email Guard uses the technology of top data security vendors to deliver centralized management and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a further layer of inspection for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email that stays inside your security perimeter.
Progent can help your business in any and all phases of your upgrade to Exchange Server 2016 including planning high availability system topology for a local, cloud-based or hybrid deployment; licensing requirements for Exchange Server and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V design; specifying mass storage requirements for your virtual machines, mailbox databases and log files; configuring HLB for fault-tolerant CAS services; designing, building and validating Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing the firewall; resolving SSL issues; performing client integration with Office desktop or Microsoft Office 365; and setting up Outlook on the web.
Progent can help your business in all phases of your upgrade to Microsoft Exchange Server 2016 including designing HA infrastructure for a local, Microsoft cloud connected or hybrid deployment; licensing compliance for Exchange 2016 and Windows Server 2012 R2; moving mailboxes; Hyper-V strategy; determining mass storage requirements for your VMs, databases and logs; setting up hardware load balancing (HLB) for high-availability client access services; designing, building and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; performing client remediation with Office desktop or Office 365; and setting up Outlook on the web (formerly Outlook Web App).
Cisco's Small Business 100, 300 and 500 series of access points are Linux-based units designed as value-priced wireless APs for light workloads. Progent's Cisco CCIE wireless network infrastructure experts offer online or on-premises integration and troubleshooting services to assist you to plan, configure, update, optimize, manage and troubleshoot Cisco Small Business wireless AP deployments of any scale or topology.
If your office computer system mixes Solaris technology with MS Windows, Progent can show you how to incorporate your servers into a cohesive network that permits all your OS platforms to run side by side for simple administration, seamless dataflow, high reliability, superior performance, and strong protection. Progent's Solaris and MS Windows coexistence support offerings include IT architecture configuration and service, consulting for Microsoft Windows services for UNIX (SFU), remote server monitoring and administration, online network support and troubleshooting, on-site technical support, and Helpdesk outsourcing.
The service background of Progent's certified Microsoft Windows Server 2003 consultants, with an average of more than 11 years of support in Microsoft technology, ensures you success in identifying the version and configuration of Windows 2003 Server that matches best with your business goals. Progent can also assist you with designing, installing, managing and supporting sophisticated information technology solutions based on Microsoft Windows Server 2003, and can assist your upgrade from Windows 2000 Server or Windows NT.
Progent can assist companies of all sizes to migrate all or part of their computing infrastructure to Microsoft Azure. This can streamline network administration and reduce equipment investments. Azure includes a wealth of cloud services and Progent can assist you to understand the advantages and restrictions of different cloud computing architectures supported by Azure. Progent can help you administer cloud-resident or hybrid cloud and on-premises applications and resources and ensure you sidestep the typical errors small organizations make when moving to a public cloud. Progent can help you to configure cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, manage authentication with Azure Active Directory, and create backup-and-recovery services with Azure Backup. Progent can also assist you to prepare firewalls and VPN tunnels and to integrate Apple iOS devices and Android smartphones and tablets.
Systems Management Server 2003 provides extra functionality for change and configuration management of Windows-powered networks through SMS Feature Packs. Feature Packs lower the net administrative costs of managing and configuring software products by making it easier to install system images, manage mobile computers, and run management utilities. In addition to alerting you about ways to cut management expenses by installing SMS 2003 Feature Packs, Progent's consultants can help you prepare and implement IT tasks involving processes that Feature Packs are designed to make more efficient. Progent's adoption and update services can lower spending and reduce business disruption as you move to new operating systems and programs. Progent's wireless consulting experts can help you define sensible procedures and policies to manage handheld computers and intelligent mobile communication devices so your mobile workforce remains productive and secure. Progent's CISSP-certified engineers and CISM-certified consulting professionals can help you develop a security plan that incorporates policies, processes and IT products to keep your IT computer system safe.
Windows Server Essentials and Exchange Professionals
Progentís Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or medium sized business integrate and support Ciscoís security and Virtual Private Network products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network products include both off-site access and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN products are easy to administer and provide the versatility to expand with your growing business requirements. Progentís Cisco-Certified network consultants support Ciscoís complete family of products targeted at eliminating data pilfering, virus and worm assaults, DDoS attacks, and other security risks to your information system. Progent can help you integrate Cisco technology to get safe access, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a centralized user access control framework for user authentication, authorization, and tracking from an easy-to-use Web interface.
Exchange Server 2013 incorporates major enhancements to the capabilities of Exchange Server 2010 and introduces important new features plus a revamped structure. These enhancements favorably impact key areas including ease of administration, availability, compliance, cost of ownership, collaboration, expandability, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting experts can help you understand the potential advantages of migrating to Microsoft Exchange Server 2013, create a cost-effective validation and rollout strategy, and train your IT team to manage your Exchange 2013 solution. Progent also offers ongoing remote consulting and support and management services for Microsoft Exchange Server 2013.
The experience of Progent's certified Windows Server consultants, with an average of more than 11 years of support in Microsoft integration, assures you success in selecting the edition and configuration of Windows 2003 Server that aligns most closely with your company's strategy. Progent can also assist you with planning, deploying, administering and troubleshooting powerful IT solutions based on Windows Server, and can streamline your upgrade from Windows 2000 Server or Microsoft Windows NT.
Progent's Cisco-certified CCIE network consultants can assist your business to set up, manage, update and troubleshoot Cisco network products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall consulting, Meraki and Aironet Wi-Fi access point expertise, Cisco IP phone expertise, and CUCM/CallManager software support.
Cisco's security and remote access products for small businesses offer a complete line of easy-to-administer security solutions to help safeguard your local and remote network infrastructure. Cisco's Virtual Private Network product family includes routers, firewalls, intrusion detection systems and Virtual Private Network concentrators. Progent's professional staff of consultants includes experienced specialists with Cisco's CCIE and Cisco Certified Network Professional qualifications who can assist your company to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki wireless APs, and other Cisco security technologies that fit best with your company objectives.
Progent's expert support team can show you how to define and deploy an efficient in-place Microsoft Exchange 2007 upgrade strategy that avoids productivity disruption, simplifies long-term service requirements, and makes your Microsoft Exchange 2007 Server easy to administer. For complex multi-server or multi-site migrations, Progent offers the knowledge and experience to complete your move rapidly and economically. Progent's Exchange Server 2007 help, troubleshooting, and design services include assistance with the configuration of outside vendor enhancements of Exchange Server 2007 that are best aligned to your business goals.
Microsoft, Cisco and Security Certified Experts Microsoft Windows Server Essentials Engineers
Progent provides customers the services of consultants who have been awarded some of the computer industry's most prized credentials. Progent thinks that customers have the right to be sure that their IT support providers have formal training plus extensive real-world experience so that Progent's customers can use Progent's service with trust. Often, vendor certifications such as the CCIE brings privileges for substantially better vendor help than is available to uncertified service providers, enabling Progent to offer customers a higher level of IT support. In other cases, recognized credentials such as CISA or ISSAP for IT security can aid corporate clients to demonstrate compliance with regulatory demands by engaging the assistance of accredited IT professionals.
Nexus switches are designed to provide the throughput, scale, resilience, virtualization support, density, data protection and ease of management needed to act as the heart of an enterprise data center. Progent's CCIE-certified Nexus switch consultants can provide remote and on-premises consulting and troubleshooting services to help your IT staff to create an optimal switch architecture, set up pilot systems to validate your switching solution, install and configure Nexus switches, create and implement effective policies, perform security and compliance assessments, set up proactive monitoring, fully utilize network resources through virtualization, analyze and repair switching and routing problems, optimize performance, plan for expected growth, and take advantage of the powerful fault-tolerant features available for Cisco's Nexus family of switches. Progent's consultants can also assist you to upgrade non-disruptively from outdated Nexus switches or Cisco Catalyst switches to current Nexus switches.
The CISA credential is a recognized achievement that indicates expertise in network security audit and control. Accredited by ANSI, the CISA accreditation has consultants pass an extensive examination administered by the ISACA international professional group. Progent can provide the expertise of a CISA-Premier Cybersecurity audit professional able to help businesses in the areas of IS audit services, information technology administration, systems and architecture lifecycle, information technology support, safeguarding of information resources, and disaster recovery preparedness.
Progent's veteran team of IT consultants and subject matter experts have extensive background delivering online and onsite assistance for organizations of all sizes who want to incorporate Android phones and tablets into their IT networks so that mobile clients can communicate and collaborate while on the go. Progent has the range of skills to solve technical issues that involve numerous vendors and that entail a combination of legacy and up-to-date information technology. Progent provides budget-friendly online expertise to help you with any aspect of designing, implementing, managing and troubleshooting your BYOD solution. Progent can provide occasional technical support to help you to handle especially stubborn technical problems, or Progent can provide comprehensive project management services to help you complete major network projects on time and on budget. Progent can assist with on-premises, cloud-centric, or hybrid networks and offers expertise with operating systems, apps, management utilities and hardware infrastructure. Progent also can provide customized group or individual training to help you manage and operate Android phones and tablets efficiently.
Progent is among the most qualified network support firms for creating e-mail systems based on Exchange 2000 Server. Progent is skilled in helping small businesses get the full benefits of Microsoft Exchange Server 2000 for common scenarios including updating from Exchange 5.5, moving from an ISP-based or POP3 e-mail system, and jobbing out your Exchange 2000 support.
Progent's ProSight portfolio of managed services are designed to provide businesses who maintain minimal in-house IT administration and support teams with affordable help from world-class management platforms and consulting expertise. Advantages of the ProSight catalog of managed IT services include predictable network management costs, automation of common administrative processes, continual adoption of the latest information technology, smooth transition from older systems to up-to-date solutions, close fit between information technology with strategic objectives, guidance from veteran IT experts, and allowing management to focus on business rather than fast-evolving computer technology.
Progent's CISSP-certified network security consultants can help organizations of all sizes with any aspect of information system security. Progent can create cost-effective cybersecurity solutions that guard a small office from modern malware attacks or Progent can plan, deploy, and manage a comprehensive security environment for hybrid networks that accommodate onsite, online, and mobile users sharing IT resources distributed across a mix of physical sites and various clouds.
Microsoft SQL Server 2014 incorporates significant enhancements in key areas such as speed, availability, compliance, and cloud readiness. SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory capability that works seamlessly with all workloads including Online Transaction Processing (OLTP), enterprise data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver cost-effective online and onsite services that include system design, configuration, management, remediation, and application development services to help businesses of any size to realize maximum business value from their SQL Server 2014 investment.
Small to mid-sized companies can now enjoy all the advantages of System Center Operations Manager 2007 and also have fast access to Progentís Microsoft and Cisco Premier network support experts. With Progent's affordably priced network support programs, small and midsize businesses can select a simple System Center Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing solution. Progent supports System Center Operations Manager to provide small company networks enterprise-class availability, protection, and performance.
24-7 Technology Professional Microsoft Windows Server Essentials
Microsoft Lync Server 2013, rebranded Skype for Business, enables businesses of any size to build a centrally managed and protected communications ecosystem that supports a Bring-Your-Own-Device computing style with instant messaging (IM), presence, web conferencing with app sharing and whiteboard, and both IP-based and PSTN telephony across a broad assortment of stationary PCs and handheld endpoints. Progent's Microsoft-certified Lync 2013 consultants and system integrators can assist you to assess the advantages of Lync Server 2013, design an in-house, cloud-based (via Lync Online) or hybrid topology suitable for your current and future goals, implement Lync Server 2013 so as to speed up your ROI, and provide custom webinar and on-premises training to your management team and end users. Progent offers in-depth expertise in critical pieces of a Lync 2013 deployment including Microsoft Windows Server, SQL Server and Exchange, and Progent can assist you to combine Lync Server 2013 with key Microsoft Office and Office 365 applications including Outlook clients and PowerPoint.
Progent's ProSight Email Guard uses the services and infrastructure of leading information security vendors to provide web-based control and comprehensive security for your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further layer of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that stays inside your security perimeter.
Progent can provide advanced online consulting to help companies integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that utilize on-premises IT assets as well as cloud services. To assist you to integrate public clouds with networks, Progent offers a range of cloud migration support services such as Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent's ProSight portfolio of managed services are designed to provide businesses who maintain minimal internal IT administration and support staffs with affordable help from enterprise-class management tools and technical experts. Advantages of Progent's ProSight catalog of managed services include flat-rate network management costs, smart automation of common administrative processes, ongoing absorption of new information technology, graceful migration from older technology to modern solutions, improved alignment of computer technology with strategic goals, access to seasoned IT consultants, and allowing management to concentrate on business rather than ever-changing network technology.