Additional Topics of Interest

Solaris Professionals
Sun Solaris Support Outsourcing

If your office computer system combines Solaris platforms with MS Windows, Progent can help you to incorporate your IT resources into a unified environment that allows all your operating systems to run side by side for easy administration, seamless information exchange, high dependability, enhanced performance, and tight protection. Progent's Solaris and Microsoft Windows coexistence support services include network infrastructure integration and service, consulting for Windows services for UNIX, remote server monitoring and administration, remote network help and troubleshooting, on-site technical support, and Contact Center services.

Best Professionals PCLinuxOS Linux
Gentoo Linux Technical Consultant

If you are producing Linux-based software in an environment that includes Windows-based servers, desktops, and office productivity products, Progent offers full-service information technology outsourcing that allows you to concentrate on your area of strategic expertise without the constant hassle of maintaining your business network. Through the use of smart network monitoring and by providing remote and in-person assistance when your company needs it, Progent represents an affordable way for maintaining an IT network that features excellent reliability, protection, and performance. Progent's UNIX/Linux developer assistance offerings feature full-service network support outsourcing, virtual server infrastructure, online and on-premises support and troubleshooting, 24x7 monitoring services, and Contact Center services.

Microsoft Experts SQL Server 2017 SSRS Support Services
Network Consultant SQL Server 2017 Monitoring

Progent's certified SQL Server 2017 consultants can assist you to design and carry out an efficient upgrade from your current SQL Server databases and applications to SQL Server 2017.

Network Services Monitoring IT Consultants
Urgent ProSight Remote Network Infrastructure Monitoring Help and Support

ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, monitor, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance bottlenecks.

Open Now Windows Server 2016 Health Service Online Support Services
Windows Server 2016 Storage Spaces Direct Outsourcing

Progent's Windows Server 2016 disaster recovery experts can help your organization to design a DR solution built around Microsoft's latest Failover Clustering tools such as Cluster OS Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for crash-consistent recovery, Storage Spaces Direct for enterprise-class network-attached storage using industry-standard hardware, VM Load Balancing for enhancing the speed and resilience of Failover Clusters while minimizing capital investment and management overhead, and Cloud Witness for fast, affordable creation of a failover cluster quorum arbitration point.

Value Pricing Technical Support Organization
Consulting Hourly Rate Small Business IT Consulting Companies

Progent's pricing policy is to bill for online support and in-person visits by the minute. Consequently, you pay only for delivered services. Progent does not demand a more expensive rate for after-hours or urgent service, and within California or in areas where Progent provides on-site support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no minimum charge and asks no retainer for support services provided during normal working hours. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's small granularity avoids large bills for quick repairs so you won't be forced to allow minor problems to fester.

64-bit Processing Professional
64-bit Migration Consultant Services

Progent's Microsoft-certified consultants can help you plan, document, implement, manage, and troubleshoot a system-wide migration to 64-bit server and desktop OS software and applications. Progent can help you pilot your 64-bit environment to verify that it supports all of the key 32-bit programs which you want to keep plus the latest 64-bit versions of applications you wish to run.

Award Winning Microsoft Office SharePoint Server 2003 Technology Consulting
24-7 SharePoint Server 2003 Integration Services

Progent's Microsoft-certified experts can help you evaluate the business justification for deploying SharePoint 2007, advise you on the appropriate edition of SharePoint for your application, offer setup and integration expertise, assist you to set up MS SQL Server as a supporting database manager, improve your network integrity, integrate your standard and custom application software to operate with SharePoint Portal Server 2007, design a company-wide security plan that incorporates portal solutions, and deliver troubleshooting and Help Desk support.

wireless IP phone configuration Remote Consulting
Wi-Fi VoIP phone integration Remote Troubleshooting

Progent's Cisco Wi-Fi IP phone configuration and troubleshooting experts offer remote and onsite support to help your organization create and manage a Cisco Wi-Fi VoIP phone solution by providing services that range from troubleshooting the set up of a wireless VoIP phone or AP to providing project management outsourcing or co-sourcing for updating the Wi-Fi infrastructure of an entire campus.

Microsoft and Cisco Authorized Expert Extended Call Desk Engineer
Support Desk Sharing Information Technology Consulting

Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of remote desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Support services are offered at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

Email Intent Analysis Consultancy
Open Now ProSight Email Guard Outbound Email Encryption Specialists

Progent's ProSight Email Guard uses the technology of top data security vendors to deliver centralized management and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a further layer of inspection for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email that stays inside your security perimeter.

Exchange Server 2016 Migration Integration Support
Exchange 2016 Migration Consultants

Progent can help your business in any and all phases of your upgrade to Exchange Server 2016 including planning high availability system topology for a local, cloud-based or hybrid deployment; licensing requirements for Exchange Server and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V design; specifying mass storage requirements for your virtual machines, mailbox databases and log files; configuring HLB for fault-tolerant CAS services; designing, building and validating Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing the firewall; resolving SSL issues; performing client integration with Office desktop or Microsoft Office 365; and setting up Outlook on the web.

Engineer Microsoft Exchange Server 2016 Upgrade
Exchange Server 2016 Migration Configuration

Progent can help your business in all phases of your upgrade to Microsoft Exchange Server 2016 including designing HA infrastructure for a local, Microsoft cloud connected or hybrid deployment; licensing compliance for Exchange 2016 and Windows Server 2012 R2; moving mailboxes; Hyper-V strategy; determining mass storage requirements for your VMs, databases and logs; setting up hardware load balancing (HLB) for high-availability client access services; designing, building and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; performing client remediation with Office desktop or Office 365; and setting up Outlook on the web (formerly Outlook Web App).