Progent provides IT services for medium size businesses with 100 to 250 system clients. The medium size company or office has traditionally been an underserved part of the market for network consulting services. The overhead and service delivery models of large third-party service firms make them too expensive for the ordinary small business or small medium business (SMB), which usually has a minimal IT budget with which to maintain an information system whose advanced technology and sophistication are frequently similar to the networks of much larger companies. Progent's service delivery model, which takes great advantage of remote service, virtual office technology and proactive server monitoring, dramatically lowers the network support expenses of an SMB while providing the small organization with enterprise-level service from certified, IT experts knowledgeable in a broad array of small business technologies. If your medium size organization or small business is searching for levels of IT support needed by a mid-size office without paying enterprise costs, contact Progent.
Progent can provide cost-effective remote support to help companies to access Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can assist you with every aspect of Amazon AWS integration including requirements analysis, readiness evaluation, system design and review, pilot testing, deployment, centralized administration, performance optimization, licensing management, backup/restore solutions, and security strategies.
Progent can provide affordable remote access to IT engineers skilled in a wide range of utilities and services that deliver solutions for protecting Microsoft Windows, Mac, and Linux/UNIX physical and virtual servers and desktops plus notebooks and handhelds. Progent can provide help for leading backup products such as Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist Software, HP Data Protector, Double-Take, Mozy, Retrospect for Macintosh, Apple Time Machine, VMware Data Recovery (VDR), and FLARs. Progent can assist you to install, enhance, or troubleshoot data backup systems for a range of topologies including on-premises, edge to datacenter, cloud, or hybrid.
Progent's Wi-Fi site survey and predictive modeling assist you to plan, deploy and troubleshoot a Wi-Fi LAN customized for your environment, providing your business a wireless solution that has the coverage, performance, density, Quality of Service, security, and roaming capability your company needs. Wi-Fi site survey services from Progent include online predictive modeling for designing a wireless LAN and onsite survey services for validating, optimizing, and troubleshooting an operational Wi-Fi LAN.
Progent's Microsoft-expert consultants can assist your organization to update your application servers or desktops from 32 to 64 bits. Progent can assist you to calculate the costs and benefits of migrating to 64-bit processing, design an affordable upgrade process that minimizes operational disruptions, and deliver inexpensive, professional remote support to assist your organization to install 64-bit software and application software on your current hardware.
Progent's CISM-certified security staff can show you how to secure your Mac network through professional services including performing security audits, recovery from virus and denial of service penetrations, configuring firewalls, implementing secure off-site and mobile connectivity, deploying automated software for protection against viruses, spam, and malware, and developing a comprehensive security plan appropriate for the particular objectives of your corporate network.
Cisco offers an extensive array of routers including appliances built to deliver the security, performance, and availability required by customers ranging from small offices to worldwide enterprises and ISPs. Cisco routers include support for redundancy, automatic failthrough, and redundant power for improved fault tolerance and system uptime. Progent can help you select and configure Cisco routers to establish a solid infrastructure for your network and to make it economical to expand as you add new users, open new offices, deploy new services, open your network to customers and partners, and manage a more mobile workforce. Progent can provide help with a range of routers powered by Cisco's IOS operating system, such as the Cisco 800 family of small business VPN routers, Cisco 1800 and 2800 ISR routers, Cisco 3900 and 4000 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for wide area network edge environments, CRS Carrier Routing System for the network core, plus legacy 2500 and 2700 Series Routers.
Progent's team of Microsoft and Cisco Certified experts average more than ten years of hands-on industry experience, at the forefront of IT support, performing a wide range of technical tasks for an extensive mix of customers. Each Progent support professional shares a proven collection of individual best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting staff. This ensures that you get not only world-class IT skills, but also a support engineer with field-tested approaches for applying technical knowledge to repair actual IT problems efficiently.
Progent's Technical Response Center (TRC) offers affordable nationwide after-hours online help for networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified service experts offer extended hours telephone help and online secure network connection to isolate and resolve technical problems quickly and economically.
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology by SentinelOne to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including filtering, detection, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats.
Cisco's Catalyst Wi-Fi controllers streamline the management of Wi-Fi networks by unifying the provisioning and management of wireless access points, tuning Wi-Fi throughput by limiting the impact of RF congestion, enhancing wireless availability with rapid failover, and hardening data security by detecting cyber threats and filtering traffic content according to user class and location. Progent can help you to configure Cisco Wi-Fi controller appliances to manage Wi-Fi LANs of any size. Progent can help you to administer and troubleshoot your existing Cisco-based Wi-Fi solution or carry out a smooth migration to Cisco's modern Wi-Fi controller solutions.
Progent's SonicWall firewall experts can help you deploy, manage, and update SonicWall firewall/VPN devices including the newer SonicWall TZ, NSa and NSsp families of firewalls and the older SonicWall PRO 1260 Secure Switch devices. Progent's CISM and GIAC-certified network security experts can show you how to incorporate SonicWall firewalls into an end-to-end security plan and build protection into your business practices.
Microsoft Windows Server Update Services enables information technology administrators to install and track the most recent Microsoft patches and security updates to Microsoft Windows Server 2000, Windows Server 2003, and Windows XP operating systems. By using Microsoft SUS, IT staff can completely and effortlessly manage the distribution of updates that are released through Microsoft Update to servers and workstations in an organization. Progent can help you with technical details of the initial setup of Microsoft SUS such as designing the Microsoft SUS deployment, setting up client's computers, establishing the Group Policy parameters, and making sure your Microsoft Windows Server Update Services Group Policy Object is associated with an Active Directory container that makes sense for your system environment.
Progent's ProSight portfolio of managed services are designed to provide businesses who maintain minimal internal IT administration and support staffs with low-cost access to enterprise-class management platforms and consulting experts. Advantages of the ProSight line of managed services include flat-rate network maintenance costs, automation of common management processes, continual adoption of new technology, smooth migration from older technology to up-to-date solutions, improved alignment of computer technology with business objectives, access to veteran network experts, and freeing up management to concentrate on business issues instead of ever-changing information technology.
Progent's Shared Help Desk service makes it possible for your business to split the load for Help Desk support seamlessly between your IT team and Progent's roster of certified desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution built around ConnectWise Manage, the leading shared PSA platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's ransomware consultants can assist your business to assess your ransomware defenses, remotely monitor and guard your IT environment, help with settlement negotiations with a threat actor, and restore an information system damaged by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim.
Microsoft Certified Partner Windows Server Essentials Hyper-V Replica Consult
Cisco's Firepower Next Generation Firewalls (NGFWs) provide a significant performance improvement over Cisco's popular ASA 5500-X firewalls and offer centralized management of advanced cybersecurity capabilities like application visibility, next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection (AMP), DDoS mitigation, and sandboxing. Progent's Cisco CCIE firewall consultants can assist your organization to design and carry out an efficient upgrade to Cisco Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower appliances with Cisco's security services to build and centrally control IT ecosystems that span branch offices, data centers, and cloud resources.
Progent's certified SQL Server application programmers and DBAs can provide remote expertise to assist businesses of any size to create, administer, and troubleshoot applications based on Microsoft's SQL Server platform and Microsoft's .NET architecture. Progent's SQL Server experts can provide support for any phase of the application life cycle in environments that range from small business or departmental databases to N-tier VLDB applications and enterprise-class data warehousing.
Progent's certified Office and Microsoft 365 consultants can help companies of any size to incorporate Microsoft Office desktop and Microsoft 365 applications such as Office Excel, Office Word, PowerPoint, Outlook, Microsoft Access, Visio and Publisher into a seamless productivity solution that offers fast return on investment and promotes improved business outcomes. Progent can assist you to integrate Microsoft Office or Microsoft 365 applications with each other and with additional core Microsoft technologies including SharePoint Server, Exchange Server and SQL Server deployed locally or in the cloud. Progent can also assist you to resolve compatibility problems between various releases of Microsoft Office desktop and offers customized online instruction to individuals and groups.
Progent's Microsoft certified consultants can help you design and deploy a smooth in-place Microsoft Exchange 2003 upgrade plan that minimizes network disruption, simplifies ongoing support demands, and makes your Microsoft Exchange Server 2003 easy to administer. For complicated multi-server or multi-location migrations, Progent offers the background to finish your project rapidly and affordably. Progent's Exchange Server 2003 support, troubleshooting, and design services include assistance with the integration of outside vendor enhancements of Microsoft Exchange 2003 Server that are best aligned to your business goals.
E-Mail Guard is Progent's affordable anti-spam and virus protection managed service that gives small businesses enterprise-quality protection against spam, viruses, DHA attacks, and other forms of e-mail-based attacks on IT networks. E-Mail Guard is based on Postini's Perimeter Manager, a sophisticated suite of web-based antispam and virus defense services that defuse email assaults before they can penetrate the company firewall. Perimeter Manager also lets administrators track and control their e-mail application, regardless of server vendor, hardware type, or geographic location.
Specialist Windows Server Essentials Server Backup
Microsoft Forefront Threat Management Gateway is based on the powerful security capabilities of Microsoft Internet Security and Acceleration Server and offers a centrally managed Internet gateway that acts as a one-server solution for an array of security features including an multi-layer firewall, URL monitoring and filtering, antimalware, IPS, application proxy, VPN control, plus HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 includes comprehensive web security reporting capabilities, allows customized reports powered by Microsoft SQL Server, integrates with Active Directory to streamline policy enforcement, and can be operated as a virtual server to lower expenses and enhance availability. Progent's Microsoft-certified consultants can help your company to design and carry out test and production implementations; integrate Microsoft Forefront Threat Management Gateway with Windows 2008 R2, Active Directory, SQL Server, Exchange Server, and Microsoft SharePoint; install Microsoft Forefront Threat Management Gateway 2010 to run on a virtual machine with Microsoft Windows Hyper-V; and provide ongoing support and troubleshooting. Progent's consultants can also help you to upgrade economically to Microsoft Forefront Threat Management Gateway 2010 from ISA Server 2006 or ISA Server 2004.
ProSight ECHO Data Protection Services from Progent provide small and medium-sized businesses a low-cost and fully managed solution for cloud backup/disaster recovery (BDR). ProSight Data Protection Services automates your backup processes and enables fast restoration of critical data, apps and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-premises device, or to both. Progent's disaster recovery specialists can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical information.
Progent's ransomware consultants can help you to assess your ransomware vulnerability, remotely monitor and protect your network, assist with settlement negotiations with a hacker, and reconstruct an information system victimized by a ransomware variant such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor.
Barracuda Backup is a low-cost, subscription backup and disaster recovery platform for small and medium-size organizations. A Barracuda Backup deployment can incorporate a custom-designed physical storage device manufactured by Barracuda or a virtual appliance with comparable features but which uses your own storage infrastructure. Barracuda Backup safeguards vital business data generated locally, at one or more remote sites, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a physical or virtual Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts offer a wide range of consulting services to help you to plan, configure, operate and repair a BDR solution based on Barracuda Backup.
Progent can provide fast and affordable remote access to an authorized Oracle database administration expert or an Oracle application developer. Progent can provide advanced DBA services for all versions of Oracle including 10g and 11g and can also help design, build, enhance, or fix Oracle database applications based on SQL and PL/SQL stored procedure programming language. Progent also provides consulting for Streams replication tools and Oracle Recovery Manager.
Progent's Microsoft-certified consultants can provide companies of all sizes consulting, technical support, and development services for Microsoft SharePoint and SharePoint Online. SharePoint is an advanced platform that utilizes web-based technology for intelligently coordinating people, teams and information. Microsoft SharePoint offers a common spot for your employees or clients to connect to, organize, distribute and manipulate relevant data, files, and applications and to interact with other people. SharePoint allows quicker and more intelligent decisions, more effective access across teams and more economical business processes. Windows SharePoint Services connect employees, customers, teams and projects with the data they've developed in a manner that makes data easy to locate, download and apply. Progent's certified SharePoint consultants can help you to maintain your current SharePoint ecosystem or upgrade to the current release of SharePoint.
Progent's Windows Server 2016 disaster recovery consultants can assist you to plan and deploy a DR system based on Microsoft's cloud-tested Failover Clustering technologies including Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for crash-consistent recovery, Storage Spaces Direct for high-performance network-attached storage using commodity equipment, Virtual Machine Load Balancing for improving the speed and resilience of Failover Clusters while reducing capital investment and management overhead, and Cloud Witness for easy, affordable deployment of a stretch cluster quorum arbitration point.
Progent uses a sophisticated support reporting system that stores and organizes complete documentation for all delivered services. Unlike many freelance consultants or small service organizations who provide minimal documentation or details of services done, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the support documentation transmitted by every staff member to every customer. The discipline of detailing and organizing service records allows more efficient support and avoids a variety of common problems such as when a support customer is effectively held hostage to a consultant who won't let go of the keys to the kingdom.
Progent's compensation model is based on revenue sharing, so similar to being a freelance consultant, your earnings are entirely tied to your work effort. Some Progent consultants focus on quality of life and choose to work at an easy pace, using our flexible schedule to follow individual pursuits such as hiking, car racing, skiing, fishing, vacations, or sharing private time with relatives and acquaintances. Other consultants take advantage of the opportunity to make big bucks through hard work and extended days. Progent completely encourages either end of the spectrum plus any point in the middle.
Progent's Wireless Consulting Services offer a fast, economical way for companies of any size to deploy, manage and troubleshoot advanced wireless connectivity solutions. For 802.11n and the latest 802.11ac wireless environments, Progent can help you design and install appliances like Cisco's Aironet and Meraki wireless access points and wireless network controllers. For wireless email and web-based business applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
Progent can show you how to plan and execute a smooth move to Microsoft Dynamics GP so that you preserve your information, strengthen your security, modernize your analytics, take complete advantage of Microsoft Office support, and minimize business disruption by designing and following a smart migration plan. Progent can also help educate new Microsoft Dynamics GP/Great Plains users so you don't waste productivity. Progent can enhance your financial reports and business analytics by providing Crystal Reports help, FRx programming, and Excel expertise. Progent's experience with Microsoft .NET technology, Microsoft SQL Server solutions, and programming with VBasic, XML and other tools make it possible to produce specialized line-of-business software and eCommerce solutions that integrate transparently with Dynamics GP.
Progent can provide the affordable support of remote Internet connectivity consultants to help your organization to assess or enhance your Internet services so your Internet connectivity solution meets your business requirements. Services provided by Progent include evaluation of your current bandwidth utilization, vendor and service plan analysis and ordering, network provisioning, and managing a smooth switchover to a new carrier and/or service arrangement. Provisioning can include optimizing current routers and configuring new ones, setting up firewalls, and upgrading fault-tolerant Border Gateway Protocol architectures.
Progent's Microsoft-certified consulting experts have over 10 years of experience designing, deploying, optimizing and repairing System Center Operations Manager environments and offer organizations of all sizes expert remote or on-premises consulting support for Microsoft SCOM 2012. Progent can help your company to design a topology for Microsoft SCOM 2012 servers that delivers the responsiveness and resilience needed to monitor your IT resources efficiently, whether your datacenters are onsite, cloud-based, or a hybrid solution. Progent's SCOM consultants can also assist you to install and customize SCOM 2012 management packs based on best practices for tracking network infrastructure as well as both Microsoft and 3rd-party applications and services. Also, Progent can provide responsive remote or onsite technical support to assist you to remediate serious issues uncovered by Microsoft SCOM 2012.
Progent's data protection experts can assist you to design, implement and manage a backup/restore plan built around MSP360 Backup technology to protect your resources hosted on any leading public cloud. Progent can provide end-to-end monitoring and remote management to prevent data loss resulting from human mistakes, software flaws, malicious insiders, and malware assaults such as ransomware.
Progent can show you how to design, configure, manage, monitor, and troubleshoot an efficient Wi-Fi LAN infrastructure, select sensible hardware and software, and integrate wireless access points, wireless bridges, antennas, wireless controllers, and various wireless accessories. Progent can also show you how to build a thorough 802.11x system security strategy that is well integrated with the security strategy for your entire corporate network.
Cisco's Catalyst line of wireless controllers simplify the management of wireless LANs by unifying the configuration and control of Wi-Fi access points, tuning wireless performance by limiting the effect of RF congestion, improving wireless availability with rapid auto-failover, and strengthening data security by identifying threats and analyzing network traffic according to user type and locale. Progent can assist you to configure Cisco wireless LAN controllers to manage wireless LANs of any size. Progent can help you to administer and troubleshoot your existing Cisco Wi-Fi solution or implement a smooth transition to Cisco's latest Wi-Fi controller solutions.
Microsoft Windows 8.1 is engineered to power computers ranging from smart phones and tablets to engineering workstations. An abundance of new and improved features, such as its touchscreen support and iconic live tiles user interface, provide a broad selection of benefits for organizations who understand how to put them to work. Progent's Windows consultants can assist bring your business up the learning curve with Microsoft Windows 8.1 and show you how to gain maximum competitive value from the operating system's many technical enhancements.
Progent offers enterprise customers the services of a NetApp-certified consultant to deliver online or onsite support for NetApp's entire portfolio of SAN products including Data ONTAP data management, MetroCluster, FlexPod private cloud architecture, SnapMirror data replication, SnapVauly incremental D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore/vFiler for storage partitioning, OnCommand Reporting and Insight analytics, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware lines. Components of NetApp SAN technology supported by Progent include SAN dsign, cloud integration, virtualization, migrations, transparent updates, storage management, security and compliance, disaster recovery, and remediation. Progent can provide Level 3 support to help you to take care of problems with NetApp SAN storage environments quickly and affordably based on best practices.
Progent can provide the support of certified consultants as well as seasoned database application developers, DBAs, project management experts, network infrastructure engineers, disaster recovery/business continuity specialists, and certified data security professionals to assist you to evaluate the likely benefits of Microsoft SQL Server 2012 for your organization, set up pilot systems at your datacenter or at Progent's test lab, design and carry out a smooth migration to SQL Server 2012 from earlier releases of SQL Server or from legacy database solutions, and define a cost-effective and safe network infrastructure that helps you realize the full strategic benefit of Microsoft SQL Server 2012.
Progent can provide onsite education customized for individuals who want to expand their knowledge of the Apple macOS and OS X operating system, Mac computers, or Mac office software including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide customized group or one-on-one online training for macOS and Mac OS X application software.
Progent's Microsoft-certified consultants have more than a decade of background planning, implementing, optimizing and troubleshooting SCOM solutions and offer companies of all sizes advanced online or on-premises consulting services for SCOM 2012. Progent can help your company to plan an architecture for SCOM 2012 servers that provides the responsiveness and resilience needed to monitor your datacenter effectively, whether your datacenters are on-premises, cloud-based, or a mixed solution. Progent's SCOM consultants can also help you to install and set up System Center 2012 Operations Manager management packs based on industry best practices for monitoring network fabric as well as both Microsoft and third-party applications and services. In addition, Progent can deliver fast online or onsite troubleshooting to assist you to remediate critical problems uncovered by SCOM 2012.
Progent's remote connectivity and smartphone synchronization experts can assist your business to plan and deploy secure access solutions for off-site desktops, notebooks, and smartphones so they integrate tightly with your information network, enabling you to optimize the efficiency of your off-site workers.