Citrix offers a comprehensive line of products that provide enterprise-class manageability, expandability, and responsiveness for server virtualization and for server-based delivery of Windows desktops and Windows applications. For distributing virtualized desktops and applications, Citrix has developed Citrix XenDesktop and XenApp. For making and managing virtual servers, Citrix offers Citrix XenServer and Citrix Essentials for Hyper-V. Progent's Citrix-certified engineers can help your company to assess the strategic benefits of Citrix virtualization products and can help you plan, validate, implement, troubleshoot, and maintain Citrix virtualization platforms.
Progent can help your business to evaluate the wealth of subscription options available with Office 365 and configure your information network with Office 365 so you derive maximum business value. Progent supports multi-vendor networks that incorporate Windows, macOS or OS X, and Linux operating systems. Progent can also assist your business to build and manage hybrid ecosystems that transparently combine local and cloud-based products and services.
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Progent's Microsoft-certified SQL Server 2017 experts can help you to evaluate the business benefits of upgrading to SQL Server 2017 and can help you to plan and carry out a cost-effective migration of your current SQL Server environment to any deployment model including on-premises, cloud-based, or hybrid. Progent's SQL Server experts can provide online or onsite support services ranging from as-needed architecture assessment or troubleshooting to comprehensive project management and co-management to ensure your SQL Server 2017 initiative is carried out on schedule and on budget.
Progent's Standard Help Desk Services provide a complete solution that handles all facets of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Help Desk services are provided at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve complex issues.
Progent provides several basic types of Helpdesk services : Microsoft Call Center Outsourcing Support Services, Virtual Help Desk Support, and Call Center Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft and Cisco experts gives your clients easy access to a reliable technical group with years of experience providing phone support and remote access repair for IT systems based on Microsoft technology. Progent's concentration is on earning the support Helpdesk a positive image as a solid contributor to company performance. Progent's goal is to resolve rather than simply record problems.
Microsoft SQL Server 2016 offers significant enhancements in speed, scale, security, availability, mobile computing support, and integrated business intelligence. Innovations include PolyBase for handling SQL and NoSQ databases simultaneously for data warehousing, Jason support, Row-level Security, Mobile Report Publisher, and centralized management of on-premises and cloud-based resources. Progent's Microsoft-certified consulting team can deliver remote and onsite expertise to assist organizations of all sizes to configure, manage or troubleshoot any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with other core Microsoft platforms including Windows Server, Exchange Server 2016, SharePoint Server, Dynamics CRM, Skype for Business, and SCOM.
Progent can help small companies to move all or part of their network infrastructure to Microsoft Azure. This can streamline IT management and reduce hardware investments. Microsoft Azure includes a wealth of public cloud services and Progent can assist you to understand the benefits and limitations of various cloud computing models you can use with Azure. Progent can help you administer cloud-resident or hybrid cloud and on-premises applications and resources and make sure that you sidestep the typical errors small organizations make when moving to a public cloud. Progent can help you to set up VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage user identity with Azure Active Directory, and build backup-and-recovery services with Azure Backup. Progent can also assist you to prepare perimeter firewalls and IPsec VPN tunnels and also to manage Apple iOS devices and Android handhelds.
Progent's Microsoft Premier engineers can provide world-class support for corporate-wide deployments of Microsoft Exchange Server. Progent's experts can show you how to prepare for multi-site Exchange Server 2007 installations or upgrades and can supply onsite personnel to assist large companies with installations of Exchange Server 2007 in the or any area served by Progent's engineers.
NetApp MetroCluster is a disaster recovery software suite that combines failover storage clustering along with replication to provide fast, zero data loss disaster recovery (DR) between sites that are up to 300km away from one another. Progent's team of seasoned IT consultants can assist you to design, configure, administer, update, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can help you to choose an architecture for your MetroCluster environment that aligns with your functional needs and budget. Progent can ensure you adhere to leading practices for installing your MetroCluster solution by providing guidance with procedures such as assigning shelf IDs, arranging aggregate and plexes layout, setting up FlexVol volumes, setting up NetApp Snapshot, installing switches, implementing a tiebreaker mechanism, designing a TCP/IP configuration replication network between your peered clusters, and testing your DR solution to verify compliance with information assurance standards and regulatory requirements.
The latest generation of Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services offer substantially more value than Cisco's legacy PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX firewalls for all new deployments. Progent's Cisco-certified CCIE network experts can assist your company to manage your legacy PIX or Cisco ASA 5500 firewalls and migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help you to plan, deploy, optimize, administer and troubleshoot firewall environments built on ASA 5500-X firewalls with Firepower Services.
Progent's Cisco CCIE-certified network infrastructure consultants can help you to maintain legacy PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X security appliances. Progent can also help you to configure, manage, upgrade and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware.
Progent offers cost-effective online consulting to assist companies of any size to access Amazon AWS cloud services including Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can assist you with every phase of Amazon AWS migration and troubleshooting including needs analysis, preparedness evaluation, system design, testing, deployment, centralized administration, performance optimization, licensing management, disaster recovery solutions, and security strategies.
The Certified Information Systems Auditor (CISA) accreditation is a globally recognized achievement that represents expertise in IS security audit and control. Certified by the American National Standards Institute, the CISA credential requires that consultants undergo an extensive test given by the ISACA international professional group. Progent can provide the services of a CISA-Certified network security audit consultant trained to help companies in the fields of IS audit services, IT enforcement, systems and infrastructure lifecycle, IT service delivery, safeguarding of data assets, and disaster recovery preparedness.
Progent can supply small businesses with an IT management professional who can function as a part-time CIO. This part-time CIO can offer strategic direction to help you integrate appropriate technology to improve business processes so they align better with your business objectives. Your business can develop and install a well conceived IT strategy without absorbing the expense of a full-time Chief Information Officer.
The clustering technology built into the high-end versions of MS Windows Server 2008 has been dramatically re-engineered to streamline the deployment, configuration, and maintenance of server clusters that offer greater levels of network availability, protection, performance, and flexibility. New or enhanced features include automated cluster verification, easier setup and deployment, unified cluster administration, redesigned cluster infrastructure for maximum uptime, hardened protection and quorum models, fewer failure points, more disk and RAM capacity, and improvements for multi-site clusters. Progent's clustered server consultants can help your company evaluate the advantages of Windows clustering, plan and execute a deployment, train your network support personnel to manage your cluster environment, provide ongoing consulting and technical help services, and produce and validate a business continuity plan.
Progentís consultants provide experience in multiple disciplines related to mobile connectivity such as network topology, Activesync, wireless security, wireless email, Windows Mobile, Research in Motion Blackberry, and wireless software development. Progent's Microsoft certified professionals can save your company time and money by applying their wireless expertise to help you select and integrate wireless networking solutions that fit the needs of your business. Progent can also optimize your network architecture so that mobile PDAs work better.
Progent uses an enterprise-class support reporting system that records and formats complete documentation for all delivered services. Unlike many freelance consultants or small support firms who provide minimal documentation or specifics of services performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports sent by every staff member to each customer. The discipline of detailing and organizing support activity results in more efficient service and avoids a variety of common problems such as when a support client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
Microsoft Exchange Server 2013 includes major enhancements to the functionality of its predecessor Exchange 2010 and introduces important innovations plus a redesigned architecture. These enhancements favorably impact key IT areas including manageability, high availability (HA), compliance, operational costs, collaboration, scalability, performance, compatibility, and the user experience. Progent's certified Exchange Server 2013 consulting experts can help you understand the possible business benefits of migrating to Exchange Server 2013, design an efficient test and deployment plan, and train your IT team to manage your Exchange 2013 solution. Progent also offers affordable online consulting and support and management services for Microsoft Exchange 2013.
SQL Server 2016 introduces major enhancements in performance, capacity, security, uptime, BOYD integration, and built-in BI. Innovations include PolyBase for processing structured and unstructured files simultaneously for big data applications, R language integration, Dynamic Data Masking, Mobile Report Publisher, and seamless management of local and cloud-based operations and services. Progent's Microsoft-certified consulting team can deliver online and on-premises expertise to assist businesses of all sizes to deploy, administer or troubleshoot any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other core Microsoft products such as Windows Server, Exchange Server 2016, SharePoint, Microsoft Dynamics GP, Skype for Business, and System Center Operations Manager.
Progent's Cisco CCIE-certified networking consultants can provide advanced support services for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can help you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server failover systems.
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of the time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it.
Cisco offers a full array of routers that includes routers built to provide the protection, bandwidth, and availability required by organizations from branch offices to worldwide enterprises and service providers. Cisco routers include support for redundancy, automatic failover, and redundant power for improved fault tolerance and system uptime. Progent can help you select and integrate Cisco routers to build a reliable foundation for your network and to make it economical to expand as you support new users, start new offices, deploy new services, extend your network to clients and partners, and manage an increasingly mobile workforce. Progent can provide help with a range of routers based on the Cisco IOS operating system, such as the Cisco 800 series of small business routers, Cisco 1800 and 2800 ISR routers, Cisco 1900 and 2900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 routers for wide area network edge applications, Cisco CRS Carrier Routing System for core Networks, plus legacy 1700 and 2600 Series Routers.