Additional Topics of Interest

Service Reports IT Consultant
Service Reporting Computer Engineer

Progent uses an enterprise-class service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or local support firms who offer minimal documentation or details of tasks performed, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the service documentation sent by each consultant to each customer. The discipline of documenting and archiving support records results in more effective service and avoids a slew of common misfortunes such as when a service customer is virtually held hostage to a consultant who won't release vital service information.

Wi-Fi controllers patch management Services
Network infrastructure patch management Professionals

Progent's support services for software/firmware update management provide organizations of all sizes a versatile and affordable alternative for evaluating, testing, scheduling, implementing, and documenting updates to your virtual and physical; servers, such as printers and scanners, network appliances such as switches and Wi-Fi access points, and Internet-of-Things (IoT) devices such as sensors and robotics.

Data Protection Manager 2016 and Azure Backup Outsourcing
Data Protection Manager 2016 Backup and Restore Remote Technical Support

System Center 2016 Data Protection Manager (SCDPM 2016) offers near-continuous backup and easy restore functions for Microsoft networks. Data Protection Manager 2016 offers application-aware backup for key platforms such as Microsoft SQL, Exchange and SharePoint, protects Windows and Linux virtual machines, works with virtual machines hosted by Windows Hyper-V as well as VMware, and integrates seamlessly with Microsoft Azure for convenient cloud-based backup and recovery. Progent's Microsoft-certified consultants can assist businesses of all sizes to plan, deploy, manage, and troubleshoot a multi-site backup/restore system powered by System Center 2016 Data Protection Manager. Progent can help you to migrate from a previous version of DPM or from a legacy system, and Progent can tune your SCDPM 2016 ecosystem for on local, hosted, cloud or hybrid deployment models. Progent offers remote or onsite support and can deliver occasional expertise to help you through technical bottlenecks or deliver comprehensive project management or co-management services to make sure you complete your Data Protection Manager 2016 initiative on time and on budget.

Enterprise Windows Security Consulting Firms
Information Technology Outsourcing Group Enterprise Windows 2003

For enterprises with branches in or any area covered by Progent's consultants, Progent's Microsoft-Certified IT support experts and certified Cisco network specialists can provide a range of network consulting services such as project management, SOX compliance, office moves, enterprise security, network architecture, local or remote emergency support, and technical support for colocation hosting environments. A Progent IT architect can show you how to design a multi-site network that makes efficient use of colocation facilities and Internet hosting sites. Progent's Microsoft Certified engineers can help large enterprises plan, deploy and support massive rollouts of updated versions of Microsoft technology such as Enterprise Active Directory, Microsoft Exchange Server, SharePoint Server, Microsoft SQL, and Enterprise editions of Windows. Progent's CCIE and CCNP experts can assist you to configure Cisco products for connection solutions that combine basic, high-speed, integrated, and wireless networking.

Help and Support SCSM 2016
System Center 2016 and VMware Integration Support

Small to middle size companies can now get all the advantages of System Center Operations Manager and also have quick access to Progent's Microsoft Premier network support experts. With Progent's affordably priced network support packages, small organizations can select a basic System Center Operations Manager 2007-based co-sourcing package with network monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive 24x7 outsourcing solution. Progent supports Microsoft System Center Operations Manager 2007 to provide small company information systems world-class reliability, security, and productivity.

Stabilizing Phase: Design Tuning IT Service
Stabilizing Phase: Design Tuning Support Firm

In performing consulting tasks for corporate clients, Progent uses a structured methodology driven by defined milestones in order to meet financial, scheduling and technical goals while minimizing productivity disruption. Progent's Enterprise Services Methodology follows industry project management standards based on the best practices described by the Microsoft Solutions Framework Project methodology which specifies requirements definition, design recommendations, pilots, design tuning, and professional implementation. All facets are documented to provide a detailed summary of IT services performed and to help in ongoing system support.

24/7 UNIX with Windows Information Technology Consulting
Windows and Solaris Online Support

Progent's UNIX platform support services provide small businesses and developers assistance with administering and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-based technology. Progent offers your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad range of experience provides you with a convenient one-stop consulting firm to help you build and manage a protected and robust cross-platform network and communications environment that supports UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX such as macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

Consulting Services Double-Take Replication Manager
Top Quality DoubleTake Carbonite Software Availability Online Troubleshooting

DoubleTake/Carbonite Software publishes a selection of products designed to provide small companies a variety of cost-effective alternatives for backing up and restoring business-critical applications such as Exchange Server, Microsoft SQL, Blackberry, and Microsoft SharePoint. Progent's disaster recovery planning experts have extensive backgrounds incorporating DoubleTake/Carbonite technology into small business IT networks to create a high state of availability and business continuity capability at a budget-friendly cost.

Network Consultant Helpdesk Services
After Hours CISA Certified Security Expert Helpdesk Outsourcing Services Online Consulting

Progent's Co-managed Help Desk service makes it possible for your business to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's pool of veteran technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution based on ConnectWise Manage, the leading shared professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.