Progentís Technical Response Center provides affordable national after-hours online assistance for IT networks powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support engineers offer 24x7 telephone support and online direct computer access to isolate and resolve technical problems rapidly and economically.
Progent's certified consultants can help you to evaluate the business value of Microsoft Windows Server 2012 R2 for your organization, develop pilot systems and rollout plans, tune your network for local, multi-location, private or public cloud-based, and partial-cloud environments, educate your IT support team, create a corporate-wide security plan, streamline network administration, help with creating applications, and build and validate a DR/BC plan.
Progent's expert consultants can help you design and implement a smooth in-place Exchange Server 2007 upgrade plan that minimizes productivity disruption, simplifies long-term support requirements, and makes your Exchange 2007 Server easy to manage. For complex multiple server or multi-site migrations, Progent offers the knowledge and experience to finish your move quickly and economically. Progent's Exchange 2007 support, troubleshooting, and consulting offerings include expertise with the configuration of outside vendor enhancements of Microsoft Exchange 2007 Server that are best aligned to your business goals.
Progent is looking for a range of on-staff employees such as solutions-driven Microsoft Certified Systems Engineers; connectivity experts who have Cisco CCDP or CCIE certification; and consultants for fault-tolerant network architecture with experience in mobile connectivity, wireless integration, non-stop systems, disaster recovery planning, data protection, and VMware technology. We are also seeking desktop support experts, off-site service professionals, and CISSP or CISA accredited security professionals. Progent is also hiring experienced managers able to perform effectively in our high-growth, virtual office model. Progent works with independent professionals with in-depth expertise and hands-on experience in crucial IT areas beyond our main service focus. Our Experts Team includes freelance consultants who can provide consulting and programming support for line-of-business solutions such as MRP, Enterprise Resource Planning, or Customer Relationship Management; possess deep knowledge of popular operating systems such as Linux derivatives, Apple OS, or Sun, or offer world-class skills in technologies like telecommunications, web site development, EDI, eCommerce, or dbm programming. Freelance consultants certified by us coordinate with Progent's full-time consultants to deliver comprehensive solutions for small and midsize company networks.
By using virtual servers, companies are able to run many virtual machines on a single actual server. Virtual server technology enables IT organizations to gain all the benefits of server segmentation, while avoiding the expense associated with buying additional server hardware. Virtual servers are also the critical technology behind private clouds, which offer important benefits including reducing the costs of capital equipment, facilities, and administration while enhancing data protection, system reliability, and recoverability. Other important server management technologies include network monitoring utilities, Microsoft WSUS, and remote server management hardware. Progent's certified server management consultants can help you with all areas of server consolidation and administration to allow your company to contain expenses and save time.
Progent's CCIE-certified networking experts offer advanced support services for Cisco Unified Communications Manager (formerly CallManager). Progent can assist your organization to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and deploy UCS server high availability systems.
Progent's consultants have supported Microsoft Dynamics GP and Great Plains ERP software for nearly two decades and Progent has delivered integration, customization, training, and debugging services since the product's original release. Progent can provide advanced expertise for upgrading legacy Dynamics GP ERP systems. Progent can help you to plan, pilot, and carry out a cost-effective migration from a an outdated release to the newest release of Microsoft Dynamics GP.
Progent's Microsoft-certified consultants can help you design, document, implement, manage, and repair a system-wide move to 64-bit server and desktop operating systems and applications. Progent can help you test your 64-bit infrastructure to verify that it handles all of the key 32-bit applications that you intend to keep as well as the new 64-bit versions of software you plan to install.
Progent's pricing policy is to charge for online support and on-premises help by the minute. Consequently, you are invoiced exclusively for received support. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no minimum fee and asks no retainer for support services provided during regular working hours. Many service firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's small granularity avoids large bills for fast fixes so you will not be tempted to permit minor problems to fester.
Progent offers the services of CISM Premier security professionals. The Certified Information Security Manager (CISM) organization describes the core competencies and worldwide standards of performance that IT security professionals are expected to master. CISM gives executive management the confidence that those who have qualified for their CISM certification possess the background and capability to deliver efficient security management and consulting services.
The Certified Information Systems Auditor (CISA) accreditation is a globally recognized qualification that indicates mastery in network security audit and control. Certified by ANSI, the CISA credential requires that consultants pass an extensive test given by the ISACA international professional association. Progent offers the expertise of a CISA-Certified Cybersecurity audit professional able to help companies in the fields of information systems audit process, information technology governance, network assets and architecture ROI, information technology support, protection of information assets, and disaster recovery planning.
Progent's certified Internet Security and Acceleration Server consultants have broad experience developing corporate security designs for IT networks with many sites, remote workers, and line-of-business eCommerce applications. A Progent ISA 2004 Firewall consultant can help your small business plan and implement a configuration of ISA Server 2004 that meets your information protection needs without limiting your productivity.
Progent's certified IT experts offer Windows Server 2016 migration consulting services to help organizations of any size to plan and implement an efficient move to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud-centric, or hybrid deployment model. Progent can assist you to assess the benefits of Windows Server 2016 for your enterprise and can help you with any aspect of planning, deploying, managing or debugging your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can help you to take advantage of the many innovative high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, VM software load, Storage Replica, plus workgroup and multi-domain clusters.
Progent's Cisco CCIE-certified networking experts offer advanced support for Cisco Unified Communications Manager (previously CallManager). Progent can help you to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and design UCS server high availability solutions.
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when problems are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance bottlenecks.
Small to middle size businesses can now get all the advantages of Microsoft System Center Operations Manager 2007 and also have quick access to Progentís Microsoft certified network consulting experts. With Progent's economically priced network support programs, mid-size organizations can select a basic co-sourcing package based on Microsoft Operations Manager 2007 with network monitoring, reporting, Help Desk and remote service or a complete round-the-clock outsourcing package. Progent offers expertise in Microsoft Operations Manager to offer small and midsize business information systems enterprise-class reliability, protection and productivity.
Microsoft Small Business Server is an affordable collection of essential servers that offers the foundation for a powerful but manageable information. The IT sophistication of the Microsoft .NET components included with Microsoft Small Business Server calls for a computer consultant with real-world background designing and building cohesive, comprehensive business technology solutions. Progent's Small Business Server professionals have an average of more than 10 years of background supporting computer networks built on Microsoft products. This background ensures you results in deploying, administering, and maintaining network solutions that incorporate the Microsoft Small Business Server suite of servers and applications.
Colocation sites make it possible for businesses to share enterprise-class data centers for housing network equipment that supports mission-critical applications. Progent's Microsoft and Cisco premier consultants can assist your company with all facets of your colocation program such as choosing and moving to a colo facility, designing network topology, defining required equipment, on-premises and on-line maintenance, setting up offsite system management, and education your support staff.
Progentís Microsoft certified consultants provide a range of consulting services for Dynamics GP/Great Plains. Dynamics GP/Great Plains is a Microsoft accounting package and corporate management solution built, like all Microsoft accounting solutions, on the expandable and familiar foundation of Windows technology. Microsoft Dynamics GP/Great Plains 2010, the latest version of Microsoft financial software in the Microsoft Dynamics GP line, provides a cost-effective tool for controlling and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, CRM, and human resources. Microsoft Dynamics GP/Great Plains is easy to deploy and integrate, and with its segmented approach you are able to license only the capability you currently need, with the ability to add users and enlarge functionality when necessary. Progentís Microsoft Dynamics GP Software support experts can show you how to install, customize and manage Dynamics GP 2010 as well as earlier versions of Microsoft Dynamics GP.
Nexus switches are engineered to deliver the performance, expandability, availability, cloud readiness, density, data protection and manageability required to act as the foundation of a world-class data center. Progent's Cisco-certified Nexus switch experts are available to provide remote and onsite consulting expertise to help your business to design an optimal switch architecture, build test systems to validate your network design, deploy Nexus switches, define and implement appropriate policies, perform security vulnerability evaluations, configure advanced monitoring and alert systems, consolidate resources through virtualization technologies, analyze and repair switching and routing issues, maximize performance, perform capacity planning, and set up the powerful zero-downtime capabilities available for Nexus products. Progent can also assist your business to upgrade efficiently from outdated Nexus switches or Catalyst switches to up-to-date Nexus platforms.
Microsoft SQL Server 2016 introduces major enhancements in performance, capacity, security and compliance, uptime, BOYD integration, plus built-in BI. Innovations include PolyBase for handling structured and unstructured databases simultaneously for big data applications, R language integration, Dynamic Data Masking, Mobile Report Publisher, and centralized control over on-premises and cloud-based resources. Progent's Microsoft-certified consulting team can deliver online and onsite expertise to help businesses of any size to implement, manage or debug any edition of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all core Microsoft technologies including Windows Server, Exchange Server 2016, SharePoint Server, Microsoft Dynamics CRM and GP, Lync or Skype for Business, and System Center Operations Manager (SCOM).
Progent's certified ISA Server consultants have long experience configuring Microsoft ISA Server-based security solutions for IT networks with multiple offices, mobile workers, and mission-critical eCommerce applications. Progent's Microsoft Firewall consultants can help your company in planning and deploying an installation of ISA 2000 Server or ISA Server 2004 that supports your information security requirements without overly restricting your IT system productivity. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
Progent's Microsoft-certified consultants can provide remote or onsite expertise to help organizations of all sizes to plan, implement, manage, and troubleshoot a backup/restore system based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can help you to upgrade from older releases of SCDPM or from a different backup platform, and Progent can optimize your SCDPM 2012 implementation for onsite, cloud, or hybrid environments. Progent offers occasional help for fixing especially challenging problems, or full project management services. Progent's consultants can also help you to design Data Protection Manager into a comprehensive disaster recovery strategy.
Microsoft Windows Server 2008 is a major step forward in making information networks more protected and fault tolerant, simpler to virtualize and manage, faster, and able to offer an improved platform for web publishing. Progent can help your business get the most from the improvements incorporated into Windows Server 2008 by delivering consulting, technical support, training, staffing, monitoring, and security services.
Progent can provide cost-effective online and on-premises consulting to assist businesses to migrate any part of their core IT infrastructure to Google Cloud Platform services. This can save management hassle and hardware expense and allow the use of Google's state-of-the-art machine learning tools. Progent can assist your IT team with every aspect of Google Cloud Platform integration including requirements analysis, preparedness assessment, architectural design, testing, deployment, administration, performance optimization, software license management, backup/restore mechanisms, and security strategies.
Progent's Windows consultants can assist organizations of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from any older release of Windows. Remote and on-premises evaluation and migration support for Microsoft Windows 10 provided by Progent include Return on Investment estimates, project supervision, application and driver compatibility testing, test lab systems, virtualization architecture, Cloud integration, mobile management, telecommuter connectivity, data and identity security, automated deployment and administration, network infrastructure optimization, wired/wireless convergence, disaster recovery planning, custom training for IT support staff and users, and post-migration consulting support.
For custom program creation, Progent can supply software design consultants to write line-of-business software in areas such as eCommerce, web development, Microsoft Dynamics packages including Microsoft Dynamics GP, and custom management reports produced by Crystal Reports, Access Report, or FRx Reports. Progentís consultants can use Internet Information Services to build company-specific eCommerce solutions based on Microsoft ASP.NET. Also, Progent offers expertise in a broad range of custom software development platforms including SQL Server and Delphi. For custom e-Commerce software, Progent also can provide expertise in custom Microsoft Access, custom Visual Basic, custom Excel, and any other specialized programming powered by any Microsoft development platform.
Progent's Computer Helpdesk Outsourcing Services for desktop support are intended specifically for small businesses who require immediate availability of a Help Desk Service Center with professional telephone support and full escalation options but who have to work within a restricted network support budget. Important components of Progent's Help Desk Outsourcing Services are Helpdesk Support, Secure Remote Access Support, System Assessment, Problem Prioritization, Virtual Help Desk Support, By-the-Minute Billing, and Help Desk Applications Recommendation and Deployment.
Progent offers access to a senior specialist with years of hands-on experience installing, maintaining, and upgrading telepresence platforms from leading suppliers such as Cisco/TANDBERG, Polycom, and LifeSize. Progent can coordinate with your internal network support group, your Internet Service Provider, and your telepresence technology supplier to assist your company increase the business value of your telepresence ecosystem.
Progent can assist your business to evaluate the many subscription options available with Office 365 and configure your information network with Office 365 in a way that delivers maximum business value. Progent supports multi-platform environments that include Windows, macOS or OS X, and Linux operating systems. Progent can also assist your business to create and maintain hybrid ecosystems that seamlessly integrate local and cloud products and services.
Progent's ProSight Virtual Hosting offers advanced virtualization technology, a world-class data center facility, and the technical expertise of Progent's Microsoft-certified engineering group to provide small companies with a complete IT outsourcing alternative that improves network availability and security, reduces management hassle, and saves money. With Private Cloud Hosting, a small or midsize company can have all of its software platforms and critical application servers supported within a secure and reliable data center on a high-performance, high-availability virtual machine configured and supported by Progent's computer service professionals.
Progent's ProSight Virtual Hosting and Management outsourcing provides comprehensive hosting of a small company's servers in a solution that delivers the highest level of availability and expandability and is in addition easy to move to another host. ProSight Virtual Hosting and management services are built upon proven virtualization platforms that allow small and midsize companies with multi- platform environments to economize dramatically on the costs of capital equipment, system support, and IT management while benefiting from enterprise-class reliability and an unmatched degree of vendor flexibility.
Progent offers national online technical support and troubleshooting services for businesses who run macOS and OS X environments or whose IT systems include a combination of Apple Mac and Microsoft technology. Progent's engineers can provide macOS and OS X clients a variety of IT services including desktop assistance, upgrading to the current version of macOS from earlier versions of Apple macOS or OS X, plus help with Mac applications. Progent's specialists in Apple technology can also assist you with iPhone and iPad support, or moving to Apple's iCloud. Online IT help offers maximum leverage for your IT budget by preserving client productivity and shortening the time billed for network analysis and repair. Advanced remote support utilities and skilled technicians and consultants combine to enable Progent to solve most IT problems without wasting time and money by going to your site. In the vast majority of cases your IT problems can be dealt with by telephone or through a mix of telephone support and online network analysis. Progent can offer the services of Cisco certified CCIE network experts and CISA premier security professionals to assist you with the most challenging system issues.
Progent can provide the assistance of a certified VMware VCDX consultant to help your organization plan, configure, manage and troubleshoot VMware vSphere and vCloud-based virtualization ecosystem for local datacenters, private and public clouds, or hybrid cloud deployments. Progent can provide advanced expertise for deploying and configuring VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization system for disaster recovery and business continuity. Progent has in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud tools for managing private and hybrid cloud environments that provide maximum uptime, fault tolerance, and disaster recovery.
Years of experience providing Microsoft expertise and Cisco network consulting has enabled Progent to develop a unique ability for serving branch offices that require network help with the responsiveness common to with small organizations but which offers effective client interaction, complete documentation, and adherence to enterprise IT protocols. If your corporation has a sales office situated anywhere in California or any region covered by Progent's consultants, Progent can offer a wide range of in-person and on-line IT support services and system architecture assistance.
Progentís wireless professionals can help small organizations plan, choose, pilot, install and maintain protected building-to-building wireless bridging products that integrate transparently into your IT network while providing a level of security that matches or excels wired interfaces. Progent provides expertise in wireless network technology from Cisco Aironet and Meraki, Proxim, and other small business wireless providers and can help you select and deploy the wireless link solutions that fit best with your business requirements.
Progent's Microsoft-certified consultants offer computer support and technology consulting services for Microsoft .NET Servers and applications and for Windows Server 2012, 2008 and 2003. Progentís support professionals can show you how to plan, deploy, troubleshoot and administer the entire family of Windows .NET Servers including SQL Server, Microsoft ISA Server, Microsoft Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint, Hyper-V, Microsoft Lync Server, Project Server, and Microsoft System Center Operations Manager.
Progentís certified Cisco IT security consultants offer expert PIX Firewall and ASA Firewall consulting support covering architecture, configuration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewall products delivers strong user and application policy enforcement, sophisticated attack protection, and safe connectivity services. Ranging from compact, easy-to-install desktop devices for small and home businesses to modular gigabit appliances, Cisco PIX and ASA Firewalls provide a high level of security, performance, and high reliability for IT systems of any size. PIX Firewalls and ASA Firewalls are based on a proven, purpose-built operating system, eliminating possible OS-specific security gaps.
Progent's support specialists in Apple OS X and Windows technology can help you combine Mac and Windows computers into seamless environments with full sharing and workgroup functionality. Allowing productive co-existence among a mix of servers and desktops powered by Apple Mac OS and Windows calls for broad knowledge of and experience with Apple Macintosh and Microsoft technology. Progent's experience in Windows and Apple service makes it possible to provide expert assistance to companies that depend on these platforms to keep their competitive edge. Progent can also help you to integrate Apple's iPhones and iPads with your Windows network.
Progent offers the support of certified engineers and experienced database application programmers, database administrators, project managers, network infrastructure engineers, disaster recovery planning specialists, and data security consultants to assist you to evaluate the likely advantages of SQL Server 2012 for your organization, set up test environments at your site or at Progent's test lab, design and carry out a smooth transition to SQL Server 2012 from previous versions of SQL Server or from other RDBMS solutions, and define a cost-effective and secure network infrastructure that helps you realize the full business benefit of Microsoft SQL Server 2012.
Barracuda Backup is an affordable, subscription backup/restore service for small and medium-size businesses. A Barracuda Backup solution can incorporate a purpose-built hardware storage device built by Barracuda or a software-based appliance with comparable features but which uses your own storage infrastructure. Barracuda Backup protects critical company data generated on-premises, at one or more remote sites, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a physical or virtual Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants can provide a broad range of consulting support services to assist your business to plan, configure, manage and repair a BDR solution built on Barracuda technology.