Progent's pricing policy is to bill for online service and on-site help per minute. As a result, you are billed just for received support. Progent does not demand a higher rate for off-hours or priority support, and within California or in regions where Progent provides in-person service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no startup fee and requires no retainer for services delivered during normal business hours. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for fast fixes so you won't be tempted to allow less critical problems to stay unaddressed.
Progent's Microsoft and Cisco premier computer consultants can provide expert support for a wide array of products and technologies and can deliver that assistance online anywhere in the U.S. or in person in major cities throughout the United States and anywhere in . Progent provides online support for information systems powered by Microsoft Windows, UNIX, Linux, Solaris, or Apple ac, or for systems that include a combination of Windows and UNIX-based platforms. Progent also can provide access to the expertise of Cisco CCIE network specialists for the toughest network issues, plus the assistance of CISSP and CISM-qualified security engineers to handle complex security planning and problem solving. Progent has delivered remote network support to businesses in every state in the United States.
E-Mail Guard is Progent's economical antispam and virus defense solution that gives small companies world-class defense against spam, viruses, DHA attacks, and other varieties of e-mail-based attacks on IT systems. E-Mail Guard is based on Postini's Perimeter Manager, a comprehensive library of web-based anti-spam and antivirus services that stop email attacks before they can breach the company firewall. Perimeter Manager also lets administrators track and manage their e-mail application, regardless of server platform, hardware technology, or data center location.
Network monitoring ordinarily consists of tracking a network's resource usage to help uncover throughput bottlenecks or fix hardware or program issues. Nagios and Multi Router Traffic Grapher (MRTG) are useful, free monitoring utilities that work under Linux or UNIX and can be used to monitor mixed-platform networks where Linux and Windows coexist. Progent's network support consultants can help you use both these programs to tune and troubleshoot your network. Progent's UNIX consulting professionals provide small companies and developers assistance with managing and supporting UNIX and Linux networks that coexist with Windows-based technology.
Microsoft Virtual Server 2005, hosted on the Microsoft Windows Server operating system and powered by technology first produced by Connectix, delivers the performance needed to carry out hardware reduction, software upgrade, and server isolation projects through virtualization technology in an enterprise-class computing environment with advanced expandability, manageability, and reliability. Microsoft has aimed Virtual Server at companies wishing to improve operational efficiency in application development and piloting, migration from legacy mission-critical applications, and hardware consolidation. Progent's skilled Virtual Server consultants can help your business to assess and deploy MS Virtual Server 2005.
Progent can provide you with experts who can customize your Microsoft Dynamics ERP, MRP, and accounting system packages to suit your particular company requirements. Progent's Microsoft-certified support experts offer expertise in Microsoft AX ERP Software, Microsoft Dynamics NAV Business Management Software, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Retail Management Software. Progent also offers custom e-Commerce consulting services for safe, company-wide information sharing plus interfacing with Customer Relationship Management packages.
Progent's Microsoft-certified Windows 11 experts offer a range of services to support Windows 11 such as Microsoft 365 integration, mobile device management and synchronization, teleworker connectivity, security and compliance, automated provisioning, and Call Center support.
Microsoft Exchange Server 2013 incorporates significant enhancements to the functionality of Microsoft Exchange 2010 and introduces important new features plus a redesigned architecture. These improvements affect key areas like ease of administration, availability, security and compliance, cost of ownership, collaboration, extensibility, throughput, cross-version interoperability, and productivity. Progent's certified Exchange Server 2013 consultants can help you evaluate the potential business benefits of migrating to Exchange 2013, create an efficient validation and deployment plan, and train your IT team to manage your Microsoft Exchange Server 2013 environment. Progent can also provide affordable online consulting and support and management services for Exchange 2013.
Progent's National Support Center offers national remote troubleshooting for Windows and Cisco-based small business IT networks. Progent's Microsoft and Cisco-Premier support experts offer telephone help and remote direct network access to troubleshoot and resolve technical problems quickly and economically. The scope of IT experience represented by Progent's team of country-wide service professionals allows Progent to escalate even the toughest network issues to appropriate specialists as required.
If your company runs a Sun Solaris network or a multi-OS network, Progent's CISM, CISSP and ISSAP-premier security specialists can assist your entire enterprise in a broad range of security topics including security administration procedures, security architecture and models, connection control products and methodology, applications development security, operations security, hardware security, communications, network and Internet security, and business continuity preparedness. CISM and CISSP define the basic competencies and worldwide standards of performance that information security managers are expected to possess. These accreditations offer executive management the assurance that consultants who have achieved their CISM or ISSAP certification have the background and theory to offer effective security support and engineering services.
SQL Server 2016 introduces significant enhancements in speed, capacity, data security, availability, mobile computing integration, and built-in analytics and reporting. New features include PolyBase for processing structured and unstructured databases in one appliance for data warehousing, Hadoop support, Dynamic Data Masking, Mobile Reports, and seamless control over local and cloud-based operations and services. Progent's Microsoft-certified consulting team can provide remote and onsite support to help businesses of all sizes to deploy, administer or debug any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all core Microsoft platforms including Windows Server and Hyper-V, Exchange Server 2016, SharePoint Server, Dynamics CRM, Lync or Skype for Business, and System Center Operations Manager.
Progent can assist you to design and carry out an efficient migration from on-premises Active Directory to cloud-hosted Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid system that deploys Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity and access management across onsite and cloud assets.
Progent can supply small companies with an IT management expert who can function as a part-time CIO. This part-time CIO can offer strategic direction to help you deploy sensible IT products to enhance business processes so they match more closely with your business objectives. Your company can develop and implement a well thought out IT strategy without incurring the expense of a full-time Chief Information Officer.
Progent's ProSight portfolio of managed IT services are intended to offer businesses who have minimal in-house network administration and support teams with low-cost help from world-class management platforms and consulting experts. Benefits of Progent's ProSight line of managed IT services include fixed network management costs, smart automation of routine management processes, continual adoption of new information technology, graceful migration from legacy technology to up-to-date solutions, improved fit between computer technology with business goals, guidance from seasoned network consultants, and allowing management to focus on business issues rather than ever-changing computer technology.
Microsoft 365 Exchange Online lets you utilize cloud-based servers, mailboxes and other Exchange components to reduce hardware costs and administrative overhead. You can deploy Exchange Online to host all your Exchange mailboxes, or you can integrate a hybrid architecture that combines on-premises and cloud-hosted mailboxes. Progent's Microsoft-certified consultants can provide budget-friendly remote technical support to help your small businesses to assess the benefits of Exchange Online, plan a network topology that fits your functional requirements and budget, carry out a non-disruptive migration from your current Exchange organization to one that includes Exchange Online, train your IT team and end users, and deliver ongoing consulting and technical support.
The clustering feature set incorporated into the Datacenter and Enterprise versions of Microsoft Windows Server 2008 has been radically redesigned to simplify the installation, setup, and maintenance of server clusters that offer greater levels of network availability, protection, efficiency, and flexibility. New or enhanced features include automated cluster Validation, easier configuration and installation, unified cluster administration, new cluster architecture for maximum uptime, hardened security and quorum structure, elimination of failure points, more storage and RAM capacity, and enhancements for multi-site clusters. Progent's Microsoft-certified consultants can help your company evaluate the advantages of Windows clustering, design and execute a deployment, educate your network support personnel to administer your failover clusters, provide ongoing consulting and support services, and create and validate a business continuity procedure.
Microsoft WSUS enables information technology administrators to install and track the most recent Microsoft patches and security updates to Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft WSUS, network support staff can fully and effortlessly manage the installation of updates that are published via Microsoft Update to servers and desktops in a company. Progent can assist you with technical details of the initial configuration of Microsoft Software Update Services such as designing the Microsoft Windows Server Update Services deployment, setting up user's computers, defining the Group Policy settings, and ensuring your Microsoft Windows Server Update Services Group Policy Object is associated with an Active Directory container appropriate for your system environment.
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SQL Server 2005 delivers indispensable, standardized tools to computer professionals as well as to network users, lessening the difficulty of designing, deploying, administering, and accessing company information and database programs in environments ranging from mobile devices to enterprise data networks. The sophistication and interconnectivity demands of Microsoft SQL Server 2005 call for a network consulting firm with real-world experience and broad knowledge in planning and deploying data-driven, comprehensive business IT solutions. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of over 10 years of background involving Microsoft integration, ensures you success in planning, configuring and supporting Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET platform.
Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online consultants offer affordable remote and onsite consulting, software development, and technical support services for organizations of all sizes who want to migrate to SharePoint 2019 or SharePoint Online from older releases of SharePoint. Progent can assist customers design and execute a cost-effective upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that combines onsite and cloud resources into a seamless intranet system.
NetApp MetroCluster is a high-availability and disaster recovery platform that uses failover storage clustering along with replication to provide fast, zero RPO disaster recovery (DR) between sites that are up to 300km apart. Progent's team of veteran IT consultants can assist your business to design, deploy, administer, update, test and repair a disaster recovery solution built around NetApp MetroCluster. Progent can help you to choose an architecture for your MetroCluster environment that aligns with your functional needs and IT budget. Progent can ensure you adhere to leading practices for configuring your MetroCluster environment by delivering guidance with procedures such as assigning disk pools, determining aggregate and plexes layout, setting up NetApp FlexVol volumes, setting up NetApp Snapshot, installing switches, designing a tiebreaker mechanism, setting up a TCP/IP configuration replication network, and verifying your disaster recovery system to show adherence with industry standards and regulatory requirements.
Stealth intrusion checking is a key component of any comprehensive IT system security strategy. Progent's security professionals can perform thorough penetration checks without the knowledge of your organization's in-house network support staff. Unannounced penetration testing shows whether existing security monitoring tools such as intrusion detection warnings and event log analysis are properly set up and consistently monitored. Progent can implement continuous autonomous PEN testing to define your internal/external attack surface and to identify ways that vulnerabilities, unsafe configurations, compromised credentials, missing patches, and ill-advised product defaults can be combined by threat actors into the multi-front attacks typical of modern strains of ransomware.
Altaro VM Backup from Hornetsecurity offers small and mid-size organizations a dependable and affordable solution for backing up and recovering Microsoft Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in local, offsite, distributed, and cloud architectures and also supports cost-effective cloud backup to Azure Block Blob storage. Altaro VM Backup defends against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and offers a wide range of remote or on-premises consulting services to assist you to design, deploy, manage and debug a comprehensive backup/restore system based on Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent offers a managed backup/recovery service powered by on Altaro VM Backup software.
Progent can assist you to plan a migration to Teams from Skype for Business or Lync Server and install, administer, and troubleshoot a cloud-based or mixed implementation of Microsoft Teams. Progent can assist you to integrate Teams with Microsoft Office and Microsoft 365 apps, Exchange, SharePoint, and your phone system.
Progent's managed services for software and firmware patch management offer businesses of any size a flexible and affordable alternative for assessing, testing, scheduling, applying, and documenting software and firmware updates to your virtual and physical; servers, peripherals {like printers, infrastructure appliances like routers and Wi-Fi APs, and Internet-of-Things (IoT) devices like alarms and robotics.
Progent's Cisco-certified wireless technology consultants can assist you to deploy, manage, and troubleshoot Cisco wireless devices such as Aironet and Meraki 802.11ac wireless access points plus Cisco's Wireless Network Controllers.
Progent's consultants offer experience in a variety of technologies related to mobile networking including system topology, Activesync, wireless protection, wireless email, Windows Mobile, Research in Motion Blackberry, and mobile software development. Progent's Microsoft certified experts can save your company work and expense by applying their wireless background to show you how to choose and integrate mobile connectivity technologies that make sense for your business. Progent can also optimize your network architecture so that wireless data devices perform better.
Progent can help you in any and all phases of your migration to Microsoft Exchange 2016 including planning high availability architecture for an on-premises, cloud-based or hybrid deployment; CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V strategy; specifying storage capacity required for your virtual machines, databases and logs; setting up hardware load balancing for fault-tolerant client access services; planning, building and validating Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; performing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web.
For enterprises with branch offices in or any region covered by Progent's engineers, Progent's Microsoft-Premier IT consulting experts and authorized Cisco network consultants offer a range of IT consulting services including project management, SOX compliance, site relocations, corporate security, system architecture, on-site or remote emergency support, and troubleshooting for co-location hosting environments. A Progent IT architect can help you plan a multi-office information system that makes smart use of colocation services and Internet hosting sites. Progent's Microsoft Certified engineers can help large enterprises design, integrate and maintain major rollouts of the latest versions of Microsoft products including Enterprise Active Directory, Exchange Server, SharePoint Server, SQL Server, and Enterprise editions of Windows. Progent's Cisco Certified Internetwork Expert and CCNP experts can help you deploy Cisco products for connectivity solutions that incorporate simple, high-speed, integrated, and wireless networking.
Progent offers fast and affordable remote access to a certified Oracle DBA consultant or an Oracle software developer. Progent can provide comprehensive DBA services for all versions of Oracle including 10g and 11g and can also assist you to design, create, enhance, or fix Oracle applications based on SQL and PL/SQL. Progent also can provide consulting for Data Guard replication technologies and Oracle Database Resource Manage.
Progent offers support services for WatchGuard Firewall/VPN security gateways such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can show you how to select, configure, and maintain a WatchGuard Firewall/VPN product that aligns with your security requirements and budget. Progent can help you to maintain outdated WatchGuard firewall appliances or upgrade smoothly to current WatchGuard firewalls.
Progent's Microsoft-certified Windows Server 2022 experts can assist your organization to plan and carry out an efficient migration to Windows Server 2022 using an on-premises system architecture or a hybrid deployment model that integrates cloud-based Windows Server Online with a datacenter-based implementation of Windows Server 2022.
Cisco's Firepower NGFWs Firewalls provide a major performance improvement over Cisco's previous-generation ASA 5500-X firewalls and offer centralized management and automation of advanced cybersecurity capabilities such as application visibility and control (AVC), next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall consultants can help your organization to design and carry out a smooth migration to Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to integrate Firepower firewalls with Cisco's security services to build and centrally manage IT ecosystems that span local offices, data centers, private clouds and public clouds.
Progent's Microsoft-certified Internet Security and Acceleration Server consultants have long experience developing Microsoft ISA Server-based security solutions for information systems with multiple sites, mobile workers, and mission-critical web applications. Progent's Microsoft Firewall experts are available to help your company in designing and implementing a configuration of ISA Server 2000 or ISA 2004 Server that meets your network protection needs without overly limiting your IT system accessibility. Progent's consultants can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that allows Amazon sellers to improve the efficiency of their operations by automating key sales activities including listings, orders, shipments, inbound and outbound fulfillment, and finances. By tapping into Amazon's extensive online selling environment and automating their sales, merchants can broaden their market, lower their cost of sales, improve reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development staff and provide programming, workflow integration, project management support, and mentoring so you can shorten development time and expedite your ROI.
Progent's consultants have delivered support for Microsoft Dynamics GP and Great Plains software for over two decades and Progent has delivered integration, software development, training, and troubleshooting since the platform's debut. Progent can provide high-level support for upgrading legacy Dynamics GP/Great Plains ERP systems. Progent can assist your business to plan, test, and implement a cost-effective migration from a an outdated release of GP to the current edition of Dynamics GP.
Progent's ransomware experts can assist your business to assess your ransomware vulnerability, remotely monitor and guard your IT environment, help with settlement negotiations with a threat actor, and restore a network damaged by a ransomware variant such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.
Progent's Network Contact Center Outsourcing Support Services for desktop technical support are intended especially for small organizations who need fast availability of a Help Desk Call Center with expert phone support and effective escalation options but who must work within a modest network support budget. Important components of Progent's Help Desk Outsourcing Services include: Help Desk Call Center Support, Optional Remote Access Support, Initial System Assessment, Expert Prioritization, Virtual Help Desk Call Center Support, By-the-Minute Billing, and Helpdesk Applications Selection and Integration.
The Progent Test and Training Lab at the QTS Data Center can be used for piloting mission-critical applications, creating efficient migration methodologies, evaluating and optimizing performance, designing or verifying disaster recovery strategies, resolving compatibility issues, and establishing training environments for the latest products and technologies. For Progent clients who lack adequate in-house resources to assemble proper pilot environments, Progent's Test and Training Lab cuts capital costs and engineering risk while keeping critical IT initiatives on schedule.
Progent offers support expertise for WatchGuard Firewall security gateways such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to select, deploy, and maintain a WatchGuard Firewall appliance that fits your network security needs and budget. Progent can assist you to manage legacy WatchGuard firewall appliances or upgrade smoothly to modern WatchGuard firewall solutions.
Altaro VM Backup software from Hornetsecurity provides small organizations a dependable and affordable solution for backing up and recovering Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in local, remote, distributed, and cloud-hosted environments and also enables low-cost cloud backup to Azure Block Blob storage. Altaro VM Backup protects against ransomware attacks by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide range of remote or on-premises services to assist you to plan, install, optimize and debug a comprehensive backup/restore solution powered by Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent delivers a fully managed backup/restore service powered by on Altaro VM Backup technology.
Progent's private cloud hosting enables small and midsize organizations to run key applications such as SQL and Exchange from a hardened Tier III data center on fault-tolerant equipment with geographically separate backup. Progent uses Microsoft's Hyper-V platform for server virtualization and Data Protection Manager for automatic backup replication and restoration. Smaller organizations can take advantage of Progent's private cloud hosting service to eliminate large capital costs for the purchase, maintenance, and operation of network hardware and data center facilities while achieving world-class levels of network reliability and security.
Progent's data center support services are intended for businesses with hardware housed at IDCs or data center colocation hosting sites and requiring timely on-premises assistance at the colo site plus remote support from Microsoft and Cisco Certified experts. Progent offers a complete array of Internet Data Centers and data center and co-location consulting services such as system topology evaluation, Windows and Linux server integration and support, troubleshooting for server and telecommunications networking, design and installation of non-stop systems, architecting and implementing layered security structures, firewall integration and support, designing load balancing solutions, and creating fault tolerant server and storage clustering configurations.
Progent's Duo managed services utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity verification with Apple iOS, Android, and other out-of-band devices.
For small and midsize companies, network security and regulatory compliance can be too complicated to master but too dangerous to overlook. The largest largest institutions have been hacked, and the top cloud service providers have on occasion been knocked out. It seems as though there's no place to run. Progent makes it affordable for smaller organizations to implement critical security tasks successfully by offering the advantage of billed time to the closest minute without any minimum billing for online help. This means you have access to a world-class computer consultant to provide just the help you need whenever you need it. Progent's CISA, CISM, GIAC, CISSP and ISSAP certified security experts can assist you with any aspect of system security including security audits, malware screening and recovery, spam and email content filtering, email data loss and data leak protection, compliance reporting, and creating a complete security strategy.
Progent's Wi-Fi site survey services assist you to plan, deploy and troubleshoot a Wi-Fi LAN adapted to your facilities, offering your business a wireless solution that has the reception, speed, capacity, security, and roaming ability your business needs.
Progent's application experts have worked for 20 years with .NET technologies and the Visual Studio development environment and are able to create or enhance .NET apps quickly and at low cost.
Microsoft Exchange 2013 includes significant enhancements to the capabilities of Exchange Server 2010 and introduces powerful new features as well as a revamped structure. These improvements affect vital areas such as manageability, high availability (HA), security and compliance, operational costs, collaboration, expandability, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting experts can assist your organization to understand the potential advantages of migrating to Exchange 2013, create an efficient validation and rollout plan, and train your IT team to maintain your Exchange 2013 solution. Progent also offers ongoing online consulting and support and management services for Exchange Server 2013.
Progent's ProSight Email Guard uses the technology of top data security vendors to deliver centralized management and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a further level of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The local gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter.
With Catalyst switches for small and medium-sized companies, Cisco enables organizations to gain the full benefits of adding intelligence to their IT infrastructures. Cisco's Catalyst switch technology allows you to enable features that make your network infrastructure highly robust to handle real-time requirements, scalable to support growth, safe enough to guard restricted data, and designed for differentiating and managing all traffic to optimize network performance. Progent's Cisco certified engineers can show you how to pick out and deploy Cisco switches appropriate for your company. Also, Progent's certified security specialists can help you develop a strategic protection plan and set up Cisco Catalyst switches so they powerfully support your security strategy. Cisco Catalyst switching products that Progent provides expertise for include Cisco's Catalyst Express 500 switches, Catalyst 3750 switches, Catalyst 4948 switches, and Cisco Catalyst 6500 switches.
Progent's Duo service plans incorporate Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication. Duo supports one-tap identity verification with Apple iOS, Google Android, and other out-of-band devices.
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Progent's Windows consultants can help businesses of all sizes to evaluate Windows 10 or to migrate to Windows 10 from an earlier release of Microsoft Windows. Online and on-premises assessment and upgrade support for Windows 10 offered by Progent include ROI analysis, project management, compatibility testing, pilot systems, virtualization architecture, Cloud and hybrid solutions, mobile device management, teleworker access, security and compliance, streamlined deployment and administration, infrastructure design, wired/wireless convergence, disaster recovery planning, webinar training for network management personnel and end users, and post-migration consulting support.