Progent can assist companies of all sizes to move all or part of their network infrastructure to the Microsoft Azure cloud. This can streamline IT administration and lower hardware investments. Azure includes a comprehensive library of public cloud services and Progent can help you to evaluate the benefits and limitations of various cloud networking architectures supported by Azure. Progent can show you how to administer cloud-based or hybrid cloud and on-premises applications and resources and make sure you avoid the typical mistakes small companies make when moving to a public cloud. Progent can show you how to set up VMs on Azure Virtual Machines, use cloud storage with Azure Storage, manage user identity with Azure Active Directory, and build transparent backup services with Azure Backup. Progent can also help you to configure perimeter firewalls and VPN connections and to manage iPhones and iPads and Android smartphones and tablets.
Progent offers access to a senior consultant with years of hands-on experience installing, managing, and upgrading telepresence systems from leading vendors including Cisco/TANDBERG, Polycom, LifeSize, and Radvision. Progent's consultants can coordinate with your internal IT support group, your ISP, and your video conferencing technology vendor to help your company increase the strategic value of your telepresence ecosystem.
Progent provides three essential types of Helpdesk services including Microsoft Help Desk Outsourcing Services, Virtual Help Desk Services, and Call Center Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft and Cisco experts offers your customers instant access to a reliable support group with years of experience providing phone support and remote access repair for networks powered by Microsoft technology. Progent's focus is on earning the support Call Center a positive image as a key contributor to business performance. Progent's goal is to resolve rather than merely report problems.
Progent's Standard Help Desk Services provide an end-to-end service desk solution that manages all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Help Desk services are provided at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's ProSight Virtual Hosting and Management outsourcing provides complete hosting of a small company's servers in an environment that gives the maximum level of dependability and expandability and is also easy to transfer to any data center. ProSight Virtual Hosting services are based upon mature virtualization technologies that enable small and midsize companies with mixed- platform IT systems to economize significantly on the costs of capital investments, infrastructure maintenance, and network management while achieving world-class reliability and an unmatched level of vendor flexibility.
Progentís Microsoft-certified experts can provide organizations of all sizes consulting, technical support, and application development expertise for Microsoft SharePoint and SharePoint Online. Microsoft SharePoint is an enterprise solution that uses web-based technology for intelligently coordinating people, groups and information. SharePoint provides a common spot for your employees or clients to access, organize, distribute and interact with relevant data, files, and software and to interact with other people. SharePoint enables faster and more intelligent decisions, more effective sharing across teams and more streamlined business processes. Windows SharePoint Services connect employees, clients, teams and projects with the data theyíve created in a manner that makes data easy to find, retrieve and apply. Progent's SharePoint consultants can assist your organization to support your current SharePoint environment or migrate to the current version of SharePoint Server or to SharePoint Online.
Stealth intrusion checking is an important part of any comprehensive IT system security plan. Progentís security professionals can run thorough intrusion checks without the awareness of your organization's internal network support staff. Stealth penetration testing shows whether current security defense tools such as intrusion detection warnings and event log analysis are properly set up and consistently observed.
Progent offers national remote help and consulting services for businesses who run UNIX, Linux, or Sun Solaris networks or whose IT systems feature a mix of UNIX/Linux and Microsoft Windows products. Online IT help offers maximum return for your IT dollar by preserving user productivity and shortening the hours billed for computer repair services. Sophisticated online access utilities and experienced technicians and consultants combine to enable Progent to handle most network problems without wasting time and expense by traveling to your site. In the vast majority of situations your network issues can be dealt with over the phone or via a combination of phone help and online connectivity. Progent can make available Cisco CCIE network experts and CISM and CISSP certified security professionals to help you with the toughest network issues.
Progent offers a variety of IT service packages for small companies. These IT outsourcing and network monitoring services are based on the proactive problem handling capabilities of System Center Operations Manager, a next-generation network and IT management software platform that tracks the reliability, performance, and security of your information system and isolates potential problems before they can disrupt your system. With Progent's affordably priced IT support programs, small businesses can select a simple co-sourcing package based on System Center Operations Manager 2007 with network monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing package.
Microsoft Small Business Server is a low-cost collection of server products that provides the foundation for a powerful but manageable IT network. The technical sophistication of the Microsoft .NET components bundled with Microsoft Small Business Server calls for a computer consultant with real-world experience planning and integrating seamless, end-to-end business technology environments. Progent's Small Business Server professionals have an average of over a decade of experience supporting business networks based on Microsoft technology. This expertise ensures you success in deploying, managing, and troubleshooting network solutions that incorporate the Small Business Server suite of servers and applications.
Microsoft CRM helps mid-market businesses nurture positive client interactions. Integrated Sales and Customer Service modules enable in-house staff to share data to help improve selling success and offer consistent, efficient customer service. Progent can set up the optimal network environment, including local and offsite wireless connectivity, to support Microsoft CRM, and Progent's Experts Team can supply your company with a certified MS CRM professional who can show you how to integrate Microsoft CRM with your marketing or customer service data.
Progentís Help Desk Co-management service allows your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution built around the leading shared professional services automation (PSA) platform for managing service requests, ticketing, responsibility, status tracking, and reporting.
With the Catalyst line of switches for small and mid-size businesses, Cisco enables organizations to realize the full benefits of adding smart traffic control to their networks. Cisco's Catalyst switch product line makes it possible to enable features that make your IT network highly available to handle real-time requirements, scalable to support growth, safe enough to guard confidential information, and capable of prioritizing and controlling all traffic to streamline network performance. Progent's Cisco certified engineers can help you pick out and deploy Cisco Catalyst switches appropriate for your company. In addition, Progent's CISSP certified security consultants can help you develop a comprehensive security plan and set up Cisco switches so they help support your security strategy. Catalyst switching products that Progent provides expertise for include the Cisco Catalyst Express 500 switches, Catalyst 3750 switches, Cisco Catalyst 4500 switches, and Cisco Catalyst 6500 Series Switches.
Progent is committed to information transfer from Progent's support experts to clients. By teaching clients to handle problems that are within their scope, Progent can concentrate on providing hard-to-find skills where Progent faces few competitors. Small companies who work with familiar freelance consultants or who employ internal IT staffs benefit when Progent passes on information about new technology and tested processes to make their networks more robust, protected, and efficient.
Progent's Test and Training Lab located at the QTS Data Center can be used for testing line-of-business applications, creating cost-effective migration procedures, assessing and optimizing performance, planning or validating business continuity strategies, mitigating compatibility problems, and establishing training systems for the latest products and technologies. For Progent clients who lack adequate in-house resources to configure proper test environments, Progent's Test and Training Lab reduces capital costs and engineering risk while keeping vital IT projects on schedule.
Progent's ISSAP Premier security experts, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP status as a result of rigorous examination and significant experience with information security design. ISSAP consultants possess in-depth knowledge of access control systems and methodologies, phone system and network protection, cryptography, requirements analysis, business continuity and disaster recovery, and physical security integration. Progent's ISSAP-certified security experts can assist your business with all aspects of secure network architecture.
Progent's Private Cloud Hosting and Management outsourcing offers complete hosting of a small organization's servers in a solution that gives the maximum level of dependability and expandability and is also simple to move to another host. Progent's Private Cloud Hosting options are built on mature virtualization technologies that enable small and midsize companies with multi- platform environments to save dramatically on the costs of capital investments, infrastructure support, and network administration while benefiting from world-class reliability and an unprecedented level of vendor flexibility.
Progent's Microsoft-certified consultants can provide online or onsite support to help companies of all sizes to design, implement, administer, and troubleshoot a backup-and-restore system built around System Center 2012 Data Protection Manager. Progent's consultants can assist you to upgrade from earlier versions of SCDPM or from another backup/recovery platform, and Progent can optimize your Data Protection Manager implementation for on premises, cloud, or hybrid environments. Progent offers as-needed help for resolving especially stubborn issues, or comprehensive project management support. Progent's consultants can also assist you to design Data Protection Manager into an enterprise-class disaster recovery plan.
For custom program development, Progent can supply programming consultants to produce business applications in areas such as commercial transaction webs, web development, Microsoft Dynamics packages including Great Plains Software accounting system, and specialized management reports based on Crystal Reports, Access Report, or FRx Reports. Progentís consultants can use Internet Information Services to create custom eCommerce applications powered by Microsoft ASP.NET. Also, Progent can provide experts in a wide range of custom software development environments including SQL Server and Delphi. For custom e-Commerce programming, Progent also offers expertise in custom Access, custom Visual Basic, custom Excel, and any other specialized programming powered by any Microsoft development platform.
Microsoft Office Communications Server delivers Instant Messaging and presence in an extensible, world-class solution offering advanced security, seamless compatibility with other Microsoft products, an extendable, standards-based development platform, and support for regulatory mandates such as HIPAA, SOX, and Gramm-Leach-Bliley. Communications Server allows cost savings and elevated operational efficiencies, increased worker output, and stronger intellectual property protection. Microsoft Office Communications Server 2007 has been superseded by Lync Server, which in turn has been replaced by Skype for Business. Progent's certified IM and Presence consultants offer remote and on-premises configuration support and mediation help for your Office Communications Server deployment and can assist you to assess the advantages of migrating to Microsoft's Skype for Business. Progent can also help you to design and carry out an efficient upgrade that will add business value to your information network
Cisco's PIX Series firewalls have reached end of life and Cisco may no longer offer support these devices. Progent continues to offer technical assistance for Cisco's PIX 500 Series firewalls to help you with maintenance and management and Progent can also help you assess whether to adopt the latest firewall technology from Cisco. Progent's Cisco technology experts can help your company design and implement a smooth migration to Cisco ASA 5500-X Series firewalls following leading practices.
Progent's ProSight Email Guard uses the services and infrastructure of top data security vendors to provide centralized control and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a further level of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall.
Progent's CCIE-certified network infrastructure consultants offer advanced support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist your organization to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server failover systems.
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Progent's certified Windows 2003 Server consultants offer network help and expert consulting services for the entire line of Microsoft .NET Enterprise Servers, Windows 2003 Server, and Windows 2000 Server. Progent's Windows 2003 upgrade, integration, update, and support offerings include network design, installation, project management, on-premises and off-site technical support and troubleshooting, Help Desk outsourcing, CISM-certified security services, comprehensive outsourcing, and expert co-sourcing.
Progentís Microsoft-certified experts offer organizations of all sizes consulting, troubleshooting, and application development expertise for Microsoft SharePoint and SharePoint Online. SharePoint is an advanced collaboration platform that utilizes web-based technology for intelligently connecting people, groups and data. Microsoft SharePoint provides a common location for your employees or customers to access, manage, share and interact with relevant data, documents, and applications and to interact with one another. SharePoint enables faster and better decisions, more efficient access across groups and more economical business processes. Windows SharePoint Services join employees, clients, workgroups and major tasks with the information theyíve developed in a way that makes data easy to find, retrieve and apply. Progent's certified SharePoint experts can assist your organization to maintain your current SharePoint environment or migrate to the current version of SharePoint Server or to SharePoint Online.
Progent's expert support team can show you how to design and deploy a smooth in-place Exchange Server 2003 migration plan that minimizes productivity downtime, simplifies ongoing support requirements, and makes your Microsoft Exchange 2003 Server easy to administer. For complex multi-server or multi-location migrations, Progent has the background to complete your project rapidly and affordably. Progent's Exchange 2003 support, repair, and design services include assistance with the configuration of third-party add-ons to Exchange Server 2003 that are best aligned to your business needs.
The server cluster technology built into the Datacenter and Enterprise editions of Windows Server 2008 is radically redesigned to streamline the deployment, setup, and administration of server clusters that provide greater levels of network availability, security, efficiency, and versatility. New or enhanced features include automated cluster verification, revamped setup and installation, unified cluster administration, new cluster architecture for increased uptime, hardened protection and quorum structure, elimination of failure points, greater storage and memory capacity, and enhancements for geographically dispersed clusters. Progent's Microsoft-certified consultants can assist you evaluate the advantages of Windows clustering, design and execute an installation, educate your network support personnel to manage your failover clusters, deliver ongoing consulting and support services, and create and test a workplace recovery plan.
Progentís Co-managed Help Desk service makes it possible for your business to share responsibilities for Help Desk support transparently between your IT staff and Progent's large roster of certified technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution based on the top shared professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's consultants offer Apple macOS and OS X users a range of services including workstation support, Apple macOS and OS X consulting, Mac co-existence with Windows environments, Microsoft Entourage and email expertise, security services, and custom education. Progent can assist clients to migrate to macOS from OS X or other earlier versions of Mac OS X and Progent can offer expertise with macOS and Mac OS X applications. Progent can also assist you with Apple iPhone integration and Apple iPad management, or moving to Apple's iCloud. For business environments built exclusively on macOS or OS X or for systems with a mix of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to deal with the complexity of planning, integrating and supporting a network environment that is available, safe, fast and able to achieve your company's business goals.
Progent's remote connectivity and wireless synchronization experts can help your business to design and deploy secure access solutions for remote desktops, notebooks, and smartphones so they work tightly with your information network, enabling you to optimize the productivity of your remote workforce.
Progent's ProSight Email Guard uses the services and infrastructure of leading data security companies to provide web-based management and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a further layer of analysis for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter.
Progentís team of expert software programmers, database designers, and project managers can help enterprise clients to complete development programs for Windows, Linux, or Web applications. Progent's enterprise co-sourcing services include access to veteran program managers for high-level planning and project co-ordination or Progent can help clients plug expertise gaps by providing relational database designers and programmers experienced in developing line-of-business applications powered by SQL Server, Oracle, or MySQL. Progent's SharePoint consultants can assist clients to incorporate SharePoint with additional data sources like Microsoft SQL and Excel to create data-driven intranets and web portals. Progent also can provide experience with web development technologies and can assist businesses to create, expand, repair, or port web applications to take advantage of the most current web technology.
Progent is among the most expert network support companies for integrating email and messaging systems based on Microsoft Exchange 2000. Progent specializes in helping small businesses derive all the benefits of Exchange 2000 under typical scenarios including upgrading from Microsoft Exchange 5.5, migration from an ISP-based or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 administration.
SQL Server 2005 delivers powerful, familiar tools to IT professionals and network users, lessening the complexity of creating, deploying, administering, and using enterprise information and analytical programs in environments ranging from mobile devices to corporate data networks. The sophistication and integration requirements of Microsoft SQL Server 2005 call for a network consulting firm with real-world expertise and broad knowledge in planning and deploying information-based, end-to-end business IT solutions. The experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work supporting Microsoft technology, assures you success in designing, configuring and supporting Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET environment.
Progent is organized provide comprehensive online support for all technical areas common to small business IT networks and allows you to outsource an array of strategic, as-needed support services including a part-time CIO to provide senior-level planning and negotiating capability, a Call Center for help desk services, proactive server monitoring, spam and email-borne virus filtering as a managed service, project management help for major initiatives such as site moves oroperating system upgrades, connectivity experts for designing high-performance and robust infrastructure, certified security specialists to ensure data safety and compliance, disaster recovery specialists to design and document business continuity plans, and software programmers to create, customize, or repair business applications.
Microsoft SQL Server 2014 incorporates major improvements in key areas including performance, uptime, compliance, and cloud readiness. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that includes in-memory capability that operates seamlessly across all types of applications including Online Transaction Processing (OLTP), enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can deliver efficient online and onsite consulting services that include system design, configuration, management, troubleshooting, and application development expertise to enable organizations of any size to achieve fast return from their SQL Server 2014 deployment.
Progent's Symantec experts can assist you to support legacy Symantec firewall and VPN appliances such as the Raptor and VelociRaptor family or show you how to upgrade to more recent firewall solutions. Progent can also enable you to design and execute a comprehensive security plan that can include firewall and VPN devices and software, managed security and network defense services, system monitoring software, and documented policies and processes. Progent has the expertise to be your single source for continuing technical help, maintenance, training, and security expertise.
Progent's Microsoft-certified consulting experts have more than 10 years of experience designing, implementing, enhancing and troubleshooting SCOM solutions and can provide organizations of all sizes advanced remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can assist you to plan a topology for SCOM 2012 servers that delivers the performance and availability needed to watch over your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a hybrid solution. Progent's SCOM consultants can also assist you to install and customize SCOM 2012 management packs according to best practices for monitoring network infrastructure and Microsoft and 3rd-party apps and services. In addition, Progent can provide fast remote or onsite technical support to assist you to fix critical issues detected by System Center 2012 Operations Manager.
Microsoft SQL Server 2005 offers powerful, familiar tools to computer experts as well as to information workers, reducing the complexity of designing, integrating, administering, and using company data and database applications in environments ranging from handheld devices to enterprise information networks. The complexity and interconnectivity demands of Microsoft SQL Server 2005 call for a network consultant with hands-on experience and broad knowledge in designing and building information-based, comprehensive business IT solutions. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work involving Microsoft technology, ensures you success in planning, configuring and managing Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET platform.
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, enhance and debug their networking hardware such as switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, locating devices that need critical updates, or resolving performance issues.
Progent's Microsoft-authorized consultants can help you evaluate the business justification for implementing Microsoft SharePoint Server 2007, consult with you on the most sensible edition of SharePoint Portal Server for your application, offer setup and integration services, assist you to set up MS SQL Server as a supporting database manager, improve your network integrity, integrate your off-the-shelf and customized application programs to work with Microsoft SharePoint Server 2007, develop a company-wide security plan that includes portal technology, and deliver maintenance and Help Desk services.
Cisco's PIX 500 Series firewalls have been discontinued and Cisco may no longer support these devices. Progent continues to offer consulting assistance for Cisco's PIX 500 Series firewalls to help you with maintenance and Progent can in addition help you assess whether to move up to next generation firewall technology from Cisco. Progent's Cisco technology specialists can help you plan and implement an efficient migration to Cisco ASA 5500-X firewalls following industry best practices.
Progent's ISSAP Premier security experts, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP Certification through rigorous testing and significant experience with information security design. ISSAP security experts possess in-depth knowledge of access control mechanisms and techniques, telecommunications and network infrastructure security, cryptography, needs evaluation, business continuity and disaster recovery planning (DRP), and physical security integration. Progent's ISSAP-certified security consultants can help your company with all phases of architecture security.
Progent's certified TMG 2010 and Internet Security and Acceleration Server 2006 experts can help you to plan, install, and manage a configuration of Forefront Threat Management Server or Internet Security and Acceleration Server 2006 on your information system that delivers the firewall security, performance and ease-of-use that your business requires.
Progentís Microsoft certified consultants offer small and mid-size businesses enterprise-level consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables companies to deliver critical software quickly and automatically to specified workers, reduce product costs and adhere to licensing agreements by determining patterns of usage, enhance Windows security by increasing your knowledge of weak points and by installing targeted updates, manage your external workforce through accepted standards independent of connection or location, and reduce operational expenses by efficiently exploiting the management functions built into Windows. Progentís SMS consulting professionals can show you how to use SMS economically for automated software and application deployment, security patch administration, and asset monitoring management including program and hardware inventory.