Additional Topics of Interest

Consulting Hourly Cost Software Consultant
Top Rated Consulting Hourly Rate Small Business Network Consulting Group

Progent's pricing policy is to charge for online support and in-person visits per minute. Consequently, you are invoiced just for delivered services. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no initialization charge and asks no retainer for support services provided during normal working hours. Many service organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's small granularity does away with large invoices for fast fixes so you won't be tempted to allow simple problems to fester.

Specialists Expert Training
Knowledge Transfer Remote Technical Support

Progent practices information transfer from Progent's support experts to clients. By teaching clients to resolve technical issues that are within their scope, Progent can focus on delivering hard-to-find services where Progent has few competitors. Small businesses who utilize familiar freelance consultants or who employ in-house IT personnel benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more robust, secure, and productive.

Remote Technical Support VPN
Award Winning Cisco RADIUS Security Engineer

Progent’s Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or medium sized business deploy and support Cisco’s security and VPN products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both remote connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are easy to manage and provide the flexibility to expand with your growing business requirements. Progent’s Cisco-Certified network experts support Cisco’s complete line of products aimed at eliminating information pilfering, virus and worm assaults, DDoS attacks, and other security risks to your information system. Progent can help you integrate Cisco technology to achieve secure connectivity, intrusion protection, and full Identity services based on Cisco ACS using RADIUS security and TACACS to establish a central client access control foundation for user authentication, authorization, and accounting from a graphical Web interface.

Monitoring and Reporting Integration
Network Engineer Microsoft System Center Operations Manager

Mid-sized businesses can enjoy all the benefits of Operations Manager 2007 and have quick availability of Progent’s Microsoft and Cisco Premier network support experts. With Progent's economically priced IT support programs, medium-size businesses can select a basic co-sourcing service program built around Microsoft Operations Manager with server monitoring, automated alerts, comprehensive system analysis, Help Desk support, and online service. For businesses with mission-critical environments who need zero-downtime networking, Progent can provide a comprehensive round-the-clock outsourcing package. Progent offers expertise in Operations Manager to provide mid-size company information systems world-class availability, security and productivity.

Nagios for Linux Professionals
Consultant Services MRTG for Linux

Network monitoring ordinarily consists of observing a network’s resource usage in order to uncover throughput backups or troubleshoot hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are useful, free network monitoring utilities that work under Linux and can be used to observe multi-OS environments where UNIX and Windows coexist. Progent's network integration engineers can show you how to use both these tools to optimize and repair your network. Progent's Linux support services provide small companies and programmers assistance with administering and servicing UNIX/Linux and Solaris systems that work with Microsoft-based products.

Online Consulting Remote Desktop Connection for Mac
Office for Mac Computer Engineer

Microsoft Office for Mac allows Mac users to run the industry's most popular business programs. Progent's Apple-certified Macintosh experts can show you how to set up Microsoft Office for Macintosh on a mixed-platform network that incorporates Apple OS X and Windows-powered platforms so that Macintosh users can take advantage of the latest capabilities of Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share information and network resources with colleagues who run Windows. Progent's engineers have experience with both Mac and Windows technology and can provide service for networks that combine Mac with Windows computers with extensive resource sharing, or environments which carefully limit sharing between Mac and Windows systems.

Dynamics GP/Great Plains Outsourcing
Best IT Consultants Microsoft Dynamics GP

Progent’s Microsoft certified consultants provide a range of support services for Dynamics GP/Great Plains. Microsoft Dynamics GP/Great Plains is a Microsoft accounting package and corporate management solution based, like all Microsoft accounting tools, on the scalable and popular platform of Microsoft Windows technology. Microsoft Dynamics GP 2010, the latest edition of Microsoft accounting software in the Dynamics GP/Great Plains line, offers a cost-effective solution for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, CRM, and human resources. Dynamics GP is simple to deploy and configure, and with its segmented design you are able to purchase only the capability you currently require, with the ability to add clients and enlarge functionality in the future. Progent’s Dynamics GP/Great Plains Software support engineers can help you deploy, customize and administer Dynamics GP 2010 and also earlier versions of Microsoft Dynamics GP/Great Plains.

Chief Information Officer Support
CIO Support Outsourcing

Progent can supply small businesses with an information management professional who can act as a part-time Chief Information Officer. This part-time Chief Information Officer can provide long-term direction to help you deploy sensible technology to improve business processes so they align better with your business goals. Your company can develop and implement a well conceived IT strategy without absorbing the cost of a full-time senior IT executive.

Online Support Services Windows 2003
Windows Server 2003 Technology Professional

Progent's certified Windows Server 2003 consultants offer computer help and expert consulting for the complete line of Microsoft .NET Servers, Windows Server 2003, and Windows Server 2000. Progent's Windows 2003 migration, configuration, update, and maintenance services include system planning, installation, project management, on-premises and remote technical support and troubleshooting, Call Center services, CISM-certified security services, comprehensive outsourcing, and cost-effective co-sourcing.

Network Consulting Organization Office 2016
Office 365 Migratione Network System Support Consultant

Progent's certified Microsoft Office and Office 365 experts can help companies of any size to integrate Office desktop and Office 365 apps including Excel, Office Word, PowerPoint, Outlook, Access, Visio and OneNote into a cohesive productivity solution that provides fast ROI and promotes better business results. Progent can assist you to integrate Office or Office 365 applications with one another and with additional key Microsoft platforms such as SharePoint, Microsoft Exchange Server and Microsoft SQL Server running locally or hosted in the cloud. Progent can also assist you to resolve compatibility problems between different versions of Office and can provide live online training to individuals and groups.

Microsoft Certified Skype for Business and Android Specialist
Skype for Business Instant Messaging Engineer

Lync 2010 provides Instant Messaging, Real Presence, audio and video conferencing, desktop collaboration, and both IP-based and traditional PSTN voice communication. Microsoft Lync 2010 can enhance the capability of Microsoft Exchange, SharePoint Server and Office or Office 365 and streamlines administration via integration with Windows AD. Lync can also reduce expenses by eliminating VoIP hardware and subscription services, PBX gear, or legacy teleconferencing solutions. Progent's Microsoft-certified unified communications consultants can provide online and on-premises support services to assist you to maintain and troubleshoot your current Lync Server 2010 deployment or evaluate the advantages of migrating from Lync to Skype for Business, which is Microsoft's renamed and revamped release of the product. Progent can also assist you to plan and execute a smooth Skype for Business upgrade.