Progent offers fast online support from Cisco CCIE network infrastructure experts. Progent's CCIE experts can connect to your network via advanced remote diagnostic tools to deliver quick and economical troubleshooting and remediation of urgent network infrastructure issues.
Progent offers a selection of IT support bundles for small organizations. These information technology outsourcing and network monitoring solutions are built around the proactive problem handling capabilities of Microsoft System Center Operations Manager, a state-of-the-art network and system management product that monitors the reliability, performance, and safety of your information system and identifies potential problems before they can bring down your network. With Progent's economically priced network support packages, small organizations can select a basic co-sourcing package based on Microsoft Operations Manager with network monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing package.
Progent's Microsoft-certified SQL Server 2019 consultants can help you to evaluate the business case for migrating to SQL Server 2019 and can deliver fast online or onsite access to experts in solution design and deployment, application development, database administration, and network security.
Progent can provide the expertise of certified consultants as well as seasoned database application developers, DBAs, project management experts, network infrastructure architects, disaster recovery/business continuity planning specialists, and certified security professionals to help you to evaluate the potential advantages of Microsoft SQL Server 2012 for your organization, install test environments at your site or at Progent's lab, plan and execute out an efficient migration to SQL Server 2012 from earlier releases of SQL Server or from other RDBMS platforms, and define an efficient and secure network infrastructure that helps you realize the full business benefit of Microsoft SQL Server 2012.
Progent's Microsoft-certified Windows Server 2019 experts can help your company to design and implement a cost-effective migration to Windows Server 2019 using existing deployment architecture or a cloud-hosted or hybrid model. Windows Server 2019 delivers major improvements in capacity, speed, ease of management, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud deployments, resilience, and container support.
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Progent has put together two ultra-affordable service packages intended to enable small companies to get an independent security assessment from a premier security engineer. With Progent's External Security Inventory Scan, a security expert runs a comprehensive test of your IT infrastructure from beyond your firewalled perimeter to determine potential risks in the security profile you present to the outside world. With Progent's Internal Security Inventory Scan, a certified security professional runs a system scan from an authorized computer inside your firewall to determine your exposure to inside assaults. The two security inventory packages are configured and run from a protected external site.
Microsoft Lync 2013, now called Skype for Business, enables businesses of any size to create a centrally managed and protected communications ecosystem that supports a BYOD computing model with instant messaging (IM), real-time presence, web meetings with application sharing, as well as IP and PSTN telephony across a wide assortment of desktop and mobile clients. Progent's Microsoft-certified Lync 2013 experts and system architects can help you to evaluate the business benefits of Lync 2013, create an in-house, cloud-based (via Microsoft Lync Online) or hybrid topology appropriate for your current and long-term goals, deploy Lync Server 2013 in a way that expedites your return on investment, and deliver live online and onsite training to your management staff and users. Progent offers expertise in key components of a Lync Server 2013 solution that include Windows Server, SQL Server Express and Exchange, and Progent can assist you to integrate Lync 2013 with key Microsoft Office and Office 365 apps including Outlook clients and PowerPoint.
The current Cisco ASA 5500-X Series of firewalls with Firepower Services offer significantly more value than Cisco's earlier firewalls and have replaced the ASA 5500 and PIX firewalls for all new deployments. Progent's Cisco-certified CCIE network experts can assist you to maintain your existing PIX or Cisco ASA 5500 security appliances and upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your business to design, integrate, optimize, administer and troubleshoot firewall solutions built around Cisco ASA firewalls with Firepower Services.
Progent's Cisco-certified CCIE network experts can help you to set up, manage, update and troubleshoot Cisco products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall support, Meraki and Aironet Wi-Fi access point consulting, Cisco IP phone expertise, and CUCM/CallManager software expertise.
Email Guard from Postini offers constantly updated spam and virus filtering, content filtering, and protection from e-mail-borne DHA attacks and DSA attacks. Progent is a Postini partner and support specialist. If your business is too small to purchase for a standard Postini license, you can still get access to Postini’s Perimeter Management technology via Progent’s E-Mail Guard antispam and anti-virus aggregation program. Progent’s expert e-mail security consultants can show you how to devise an email safety plan that incorporates anti-spam and anti-virus services and processes.
Progent’s Microsoft certified consultants offer small and medium size companies world-class consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's solution for change and configuration management. SMS 2003, included in Microsoft System Center 200, allows companies to deliver important applications quickly and automatically to appropriate users, lower product expense and adhere to licensing agreements by determining usage profiles, enhance Windows security by improving your knowledge of vulnerability and by installing targeted patches, manage your external workforce through accepted standards independent of connection or geography, and lower operational costs by efficiently utilizing the administrative capabilities built into Windows. Progent’s SMS engineers can show you how to use SMS economically for automated software and application deployment, security patch administration, and asset monitoring management including program and hardware inventory.
Progent's certified SharePoint Server 2019 and SharePoint Online consultants can provide affordable remote and onsite expertise, application development, and technical support services for businesses of all sizes who want to upgrade to SharePoint Server 2019 or SharePoint Online from earlier releases of SharePoint. Progent can help customers design and carry out an efficient upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that combines onsite and cloud components into a seamless intranet system.
Progent's Microsoft-certified consultants can help your organization to plan for, deploy, and administer System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to upgrade efficiently to SCCM 2012 from an older change management platform or help you to modify your current SCCM 2012 environment to support your evolving business requirements. In addition, Progent can assist you to build an infrastructure that takes full advantage of SCCM by providing advanced consulting support for associated Microsoft technologies including Active Directory Domain Services (ADDS), SQL Server and SQL Server Reporting Services, and IIS.
NetApp MetroCluster is a disaster recovery platform that combines array-based storage clustering with synchronous replication to deliver fast, zero RPO disaster recovery (DR) between sites located up to 300km apart from each other. Progent's roster of veteran network experts can help your business to plan, deploy, manage, upgrade, test and repair a disaster recovery system based on NetApp MetroCluster. Progent can help you to choose an architecture for your MetroCluster environment that meets your technical needs and budget. Progent can make sure you follow leading practices for configuring your MetroCluster environment by providing guidance with procedures like assigning disk pools and shelf IDs, arranging plexes layout, provisioning volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, designing a tiebreaker, designing a TCP/IP configuration replication network, and testing your disaster recovery solution to prove adherence with industry standards and government mandates.
Configuration Manager automates application and device provisioning at scale, simplifies security and compliance settings control, inventories network assets, guards against company data leakage, provides network health reporting, enables secure self service, and delivers a common point of control for administering multi-operating system ecosystems based on on-prem, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager consulting team and Azure cloud integration experts can help you with any facet of designing, installing, using and repairing a System Center Configuration Manager deployment for local, cloud, or hybrid environments.
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, optimize and debug their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding appliances that require critical software patches, or resolving performance bottlenecks.
Progent's Microsoft Office Word and Office 365 Word experts offer a wide selection of affordable online consulting services to assist you to manage and troubleshoot your legacy Microsoft Word environment or assist you to move to a current version of Microsoft Office Word. Services available from Progent's Word experts include VBA software development, isolating and fixing compatibility issues between different releases of Word, interfacing Office Word with other Microsoft Office applications such as Office Excel and Outlook or with 3rd-party data sources and plug-ins,infrastructure optimization for dependable. reliable cloud access, security and compliance consulting, smart phone synchronization, and remote training tailored for your special requirements.
Progent's Microsoft and Cisco certified computer engineers can provide advanced help with a wide range of technologies and can provide that assistance by phone anywhere in the U.S. or in person in major cities across the country and anywhere in California. Progent provides remote support for information systems based on Windows, UNIX, Linux, Solaris, or Apple macOS and OS X, or for environments that include a combination of Microsoft and UNIX-based technology. Progent also can provide access to the help of Cisco CCIE network engineers for complex network issues, as well as the the assistance of CISA-accredited security engineers to handle high-level security planning and problem solving. Progent has provided remote network support to companies in every state in the U.S.
Progent's ProSight Email Guard solution uses the technology of top data security companies to deliver web-based management and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall.
Progent can give you access to application developers who can modify your Microsoft Dynamics ERP, MRP, and financial system programs to match your unique business requirements. Progent’s Microsoft-certified support experts offer experience in Microsoft Dynamics AX ERP Software, Microsoft NAV Business Management Software, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Retail Management Software. Progent also offers custom e-Commerce consulting support for secure, corporate-wide information sharing plus interfacing with CRM products.
The complexity and integration requirements of Microsoft Windows Servers calls for a network consulting firm with hands-on expertise and broad familiarity with designing and building seamless, comprehensive network technology systems. The background of Progent's Microsoft-certified consultants, which averages more than 10 years supporting Microsoft integration, assures you success deploying Windows Server 2008 and Windows Server 2003 to match optimally with your business objectives. Progent’s IT services can assist you with designing, deploying, managing, and troubleshooting Windows Server systems that maximize the business value of your IT network. Progent’s consultants can assist you with Microsoft Windows 2008 Server, Windows 2003 Server, Microsoft Windows 2000 Server, or Microsoft Windows NT Server plus Windows 8, Windows 7, Windows Vista and other clients.
Progent can assist companies of any size to migrate all or part of their network infrastructure to Microsoft Azure. This can simplify IT administration and lower equipment investments. Microsoft Azure offers a wealth of cloud services and Progent can help you to evaluate the benefits and limitations of different cloud computing models supported by Azure. Progent can show you how to manage cloud-resident or hybrid cloud and local apps and network infrastructure and ensure you avoid the typical errors small organizations make when moving to the cloud. Progent can help you to configure cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, manage user identity with Azure Active Directory, and automate transparent backup mechanisms with Azure Backup. Progent can also show you how to configure perimeter firewalls and IPsec VPN connections and also to manage iPhones and iPads and Android smartphones and tablets.
Progent offers affordable remote consulting to assist companies to access Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual server hosting, Amazon S3, and Glacier. Progent can assist your IT team with every phase of Amazon AWS migration and troubleshooting including needs analysis, preparedness assessment, architectural design, testing, configuration, centralized administration, performance tuning, software license management, backup/restore mechanisms, and security.
Progent's Cisco-Certified network consultants can show you how to run Cisco's network management utilities alongside a selection of specialized third-party applications to build a complete network management strategy in order to keep your network operating reliably, conserve limited resources, protect your data, revive quickly from hardware failure or deliberate assaults, and allow you to add or repurpose network resources sensibly and economically as your business grows.
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it.
Microsoft Forefront Threat Management Gateway builds on the powerful security technologies of Microsoft ISA Server 2006 and provides a centrally managed Internet gateway that acts as a one-server platform for a variety of security functions such as an application layer and network layer firewall, URL filtering, antimalware, IPS, reputation services, VPN management, and HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway includes advanced web security logging and reporting features, allows custom reporting generated by SQL Server, integrates with Active Directory to streamline policy enforcement, and can be operated as a virtual machine to lower costs and improve recoverability. Progent's Microsoft engineers can assist you to design and carry out test and production deployments; integrate Microsoft Forefront TMG 2010 with Windows Server 2008 R2, AD, SQL Server, Microsoft Exchange Server 2010, and SharePoint; install Forefront TMG 2010 to operate on a virtual machine with Microsoft Windows Hyper-V; and provide continuing consulting and troubleshooting. Progent's consultants can also assist you to migrate smoothly to Microsoft Forefront Threat Management Gateway 2010 from ISA Server.
SQL Server 2000 is a complete, web-aware database and data analysis solution that opens the door to the fast development of cutting-edge high-end programs that can give your company a critical competitive advantage. Microsoft SQL Server 2000 features core support for XML and the capability to communicate across the Internet and beyond the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 consultants, with an average of more than over 10 years of work helping with Microsoft integration, ensures you success in designing, deploying and managing Microsoft SQL Server applications that are seamlessly integrated with other applications based on Microsoft's .NET platform.
Progent's Cisco-Meraki Wi-Fi access point consultants can help you to plan, configure, manage and troubleshoot Cisco's Meraki-based Wi-Fi networks for deployments ranging from a branch office to a large campus or a multi-site enterprise. Progent can also help clients to integrate other Cisco appliances for unified management.
Progent can assist your business in any and all facets of your upgrade to Microsoft Exchange 2016 including designing HA architecture for an on-premises, cloud-based or hybrid deployment; CAL licensing requirements for Exchange Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization strategy; determining mass storage capacity required for your VMs, mailbox databases and log files; configuring HLB for high-availability client access services; planning, configuring and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; providing client integration with Office desktop or Office 365; and configuring Outlook on the web (formerly Outlook Web App).
Microsoft SQL Server 2014 incorporates significant enhancements in critical areas such as performance, uptime, compliance, and cloud integration. Microsoft SQL Server 2014 is the first version of SQL Server that incorporates in-memory capability that works seamlessly across all types of applications including Online Transaction Processing, enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can provide efficient remote and on-premises consulting services such as system design, configuration, management, remediation, and application development services to help businesses of any size to achieve maximum business value from their SQL Server 2014 deployment.
Progent's Linux consulting experts offer small and mid-size businesses and software developers help with administering and maintaining Linux computers that operate with Microsoft-based technology. Progent offers your organization contact with Linux consultants, support professionals premier by Microsoft and Cisco, and security specialists with CISSP credentials. This broad range of experience offers you an easy one-stop source to show you how to build and maintain a secure and robust cross-platform network and communications solution that supports Linux and Microsoft coexistence by integrating MS Windows with major Linux variations including RedHat Linux, SUSE Linux, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.
Microsoft has made a strong effort to enable transparent hybrid environments that combine Office 365 and local Exchange systems. This permits you to have certain mailboxes hosted at your physical datacenter and other mailboxes resident on Office 365. Progent's Microsoft-certified consultants can assist your organization with any phase of designing, implementing and debugging your hybrid Exchange Online solution. Progent's Exchange consultants can provide as-needed expertise to help you through challenging technical issues and also offer comprehensive project management outsourcing to make sure your hybrid Office 365/Exchange initiative is successfully completed on schedule and within budget.
DoubleTake/Carbonite Software publishes a selection of tools intended to deliver small and midsize companies a variety of affordable solutions for replicating and recovering vital applications such as Exchange, SQL, RIM Blackberry, and SharePoint. Progent’s disaster recovery planning experts have extensive backgrounds incorporating DoubleTake/Carbonite technology into small company IT networks to achieve a high state of fault tolerance and business continuity readiness at a budget-friendly price.
Secure Application Publishing with ISA Server 2006 provides more protection of intranet resources while enabling increased productivity by making these applications accessible to legitimate remote users. Internet Security and Acceleration Server 2006 helps protect corporate applications, services, and data across all network components with stateful packet inspection and powerful publishing wizards. Progent's Microsoft-expert ISA Server 2006 consultants can help you design, install, set up, and support Internet Security and Acceleration Server 2006 on your system so your business achieves a highly functional and affordable balance of security, productivity, and performance.
Progent can assist you in all facets of your upgrade to Microsoft Exchange Server 2016 including planning high availability (HA) architecture for a local, Microsoft cloud connected or hybrid environment; licensing compliance for Exchange Server and Windows Server 2012 R2; moving mailboxes; Hyper-V design; determining mass storage requirements for your virtual machines, mailbox databases and logs; setting up HLB for high-availability CAS services; designing, setting up and validating Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; providing client remediation with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).
Progent uses a sophisticated service reporting system that stores and formats detailed documentation for all billed services. Unlike some freelance consultants or local support firms who offer minimal documentation or specifics of tasks performed, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the service documentation sent by each consultant to each client. The discipline of detailing and organizing support records results in more effective support and eliminates a variety of common misfortunes such as when a service client is virtually held hostage to a consultant who won’t let go of vital service information.
ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it.
Progent's Microsoft-certified consultants have 20 years of experience providing electronic messaging and unified email/telephony solutions for companies. Progent provides economical Microsoft Exchange 2007 Server consulting services to strengthen email security and virus defense, achieve high availability email, and facilitate remote and mobile email connectivity. Progent’s Microsoft Exchange help and support services can assist you in designing and deploying a Microsoft Exchange update or a migration from a legacy SMPT server or older Microsoft Email product such as Exchange 5.5 to Exchange Server 2010.
Hyper-V 2016 incorporates core features first developed for and refined on Azure, one of the world's largest public clouds. This pedigree dramatically enhances the suitability of Microsoft's Windows Server platform to run private cloud and hybrid cloud/on-premises deployment models by enhancing data security, availability, expandability, manageability, dependability and recoverability. Progent’s Microsoft-certified consultants can assist you to evaluate the benefits of Hyper-V 2016 for your business, configure test environments to confirm the ability of Hyper-V 2016 to support your vital workloads, plan a cost-effective network architecture for a cloud-centric or hybrid installation, develop and carry out a smooth migration strategy, train your IT management and support personnel, and provide as-needed consulting and debugging services to ensure that your Hyper-V 2016 investment delivers the highest possible business value.
ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so that all potential issues can be resolved before they can disrupt productivity.
Cisco's Firepower NGFWs Firewalls provide a significant performance improvement over Cisco's previous-generation ASA 5500-X security appliances and offer unified management and automation of advanced cybersecurity capabilities like application visibility, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection (AMP), DDoS mitigation, and sandboxing. Progent's Cisco CCIE-certified firewall experts can assist you to design and carry out an efficient upgrade to Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower firewalls with Cisco's cloud-based services to build and centrally control IT ecosystems that span local offices, data centers, and cloud resources.
Progent's certified Windows Server 2019 consultants can assist your company to design and implement a cost-effective migration to Windows Server 2019 using your current system architecture or a cloud-hosted or hybrid deployment model. Windows Server 2019 offers major enhancements in scale, speed, manageability, Hyper-V virtualization, cybersecurity, hybrid local/cloud integration, availability, and container support.
Progent's UNIX family consulting services provide small and mid-size businesses and software developers assistance with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent can give your business access to UNIX consultants, support professionals premier by Microsoft and Cisco, and security specialists with CISSP certification. This broad array of expertise provides you with a convenient one-stop consulting firm to show you how to create and manage a protected and reliable mixed-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by combining Microsoft Windows with popular versions of UNIX including Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, BSD, SCO, and Silicon Graphics IRIX or leading Linux platforms including RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLOS, fedora Linux, Gentoo Linux, Mandrake, Debian GNU/Linux, and Slackware.
Progent is convinced that a carefully architected and implemented information system is a crucial piece for enabling a company's success, and Progent applies this credo in our own system environment. Progent has created a zero-downtime virtual office network that enables Progent's staff consultants and certified contractors to offer rapid and efficient service, cooperate easily on challenging projects, and gain from professional and private growth by being a member of an exciting company ethos of personal drive and independence.
Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that enables Amazon sellers to streamline their operations by automating crucial sales activities including listings, orders, shipments, inbound and outbound fulfillment, and finances. By tapping into Amazon's extensive online selling environment and automating their sales processes, merchants can expand their market, reduce their cost of sales, improve reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development team and provide programming, workflow integration, project management support, and training so you can shorten development time and costs and get to market quickly.
Progent offers a selection of IT service packages for small businesses. These information technology outsourcing and server monitoring services are based on the proactive problem solving abilities of System Center Operations Manager, a next-generation server and system management product that tracks the reliability, performance, and security of your information system and isolates potential problems before they can disrupt your system. With Progent's affordably priced IT support packages, small companies can choose a simple co-sourcing package based on Operations Manager with server monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing package.
ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, update, find and protect information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save as much as 50% of the time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you’re making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it.
Progent's certified Windows 2003 Server engineers can provide computer support and IT consulting services for the entire line of Microsoft .NET Servers, Windows Server 2003, and Windows Server 2000. Progent's Microsoft Windows 2003 migration, configuration, update, and maintenance services include system design, installation, project management, on-premises and remote technical support and repair, Call Center services, CISM-certified security consulting, comprehensive outsourcing, and cost-effective co-sourcing.
E-Mail Guard represents a complete solution for blocking spam and virus attacks. E-Mail Guard handles the protection and administration of company email by offering continually improved spam and virus blocking, policy administration, content filtering, and protection against email-based directory harvesting and Distributed Denial of Service attacks. E-Mail Guard also includes tracking, management and reporting utilities as well as outbound email testing to let you troubleshoot your email system and define and enforce company email policy.
Progent offers affordable remote and on-premises consulting to help companies to migrate any portion of their critical network resources to Google Cloud Platform (GCP). This can save management hassle and hardware costs and allow access to Google's cutting edge machine learning tools. Progent can help your IT team with every phase of Google Cloud Platform migration and troubleshooting including requirements analysis, preparedness assessment, architectural design and review, pilot testing, deployment, administration, performance tuning, licensing management, disaster recovery solutions, and security and compliance.
Progent provides national remote technical support and consulting services for companies who operate Apple Mac OS X environments or whose information systems feature a combination of macOS and Mac OS X with Microsoft Windows technology. Progent's experts can provide Mac users a variety of IT services such as desktop assistance, upgrading to the most recent edition of OS X from legacy versions of macOS and Mac OS X, plus help with macOS and Mac OS X applications. Progent can also help you with iPhone and iPad integration and management, or moving to Apple's iCloud. Remote IT help offers optimum return for your IT budget by extending client productivity and shortening the time charged for computer repair services. Advanced remote access tools and skilled technicians and engineers combine to enable Progent to handle most IT problems without wasting time and expense by going to your location. In the vast majority of situations your network issues can be dealt with by telephone or through a mix of telephone support and online network analysis. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISSP certified security specialists to help you with the most challenging system issues.
Progent offers nationwide remote phone support and troubleshooting services for businesses that operate Apple Mac OS X networks or whose information systems feature a combination of Apple macOS and OS X with Microsoft Windows products. Progent's consultants can provide Mac users a variety of services such as desktop support, migration to the latest version of OS X from other earlier versions of Apple macOS and OS X, plus help with Apple macOS and OS X applications. Progent's specialists in Apple technology can also assist you with Apple iPhone and Apple iPad integration and management, or migrating to Apple's iCloud services. Online IT help offers maximum return for your IT budget by extending client productivity and limiting the time charged for computer repair services. Advanced online support tools and skilled service specialists and engineers allow Progent to solve most network issues without squandering time and expense by traveling to your site. In the vast majority of cases your network issues can be dealt with by telephone or via a combination of telephone help and online access. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISA and CISM premier security specialists to assist with the most difficult system issues.
Progent offers national remote phone support and troubleshooting services for businesses who run environments based on variants of the Linux OS or whose information systems feature a mix of Linux platforms/Linux and Microsoft Windows products. Online technical support offers maximum return for your IT budget by protecting client productivity and limiting the time charged for computer repair services. Sophisticated online access utilities and skilled technicians and consultants combine to enable Progent to handle most IT issues without wasting time and money by traveling to your site. In the vast majority of cases your network issues can be remediated over the phone or via a combination of telephone support and remote connectivity. Progent can offer the services of Cisco CCIE infrastructure engineers and CISM and CISSP certified security specialists to help you with the most challenging network issues.
Microsoft allows you to create seamless hybrid environments that combine Office 365 and local Exchange deployments. This permits you to have specific Exchange mailboxes hosted on your on-premises datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consultants can help your organization with any facet of designing, integrating and debugging your hybrid Office 365 Exchange Online solution. Progent's Exchange specialists can provide as-needed support to help you resolve challenging technical issues and also offer extensive project management outsourcing or co-sourcing to make sure your hybrid Office 365/Exchange initiative is successfully completed on schedule and on budget.
For small and midsize companies, network security and information assurance and compliance can be too complicated to stay ahead of but too dangerous to ignore. The world's largest enterprises have been breached, and the leading cloud services have on occasion been knocked out. It seems like there's nowhere to run. Progent makes it economical for small and midsize businesses to carry out critical security projects effectively by providing the benefit of billed time to the closest minute without any minimum charge for remote support. This means you can have access to a seasoned information expert to deliver just the knowledge you need when you need it. Progent’s CISA, CISM, GIAC, CISSP and ISSAP premier security experts can assist your business with any level of network security including vulnerability audits, malware defense and recovery, spam and email content filtering, email data leak prevention, regulatory compliance reporting, and creating a comprehensive security plan.
Progent's pricing policy is to charge for phone support and on-site visits by the minute. Consequently, you are billed exclusively for received services. Progent does not impose a more expensive rate for off-hours or emergency support, and within California or in areas where Progent offers on-premises support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. Also, Progent applies no minimum charge and asks no monthly commitment for support services delivered during normal working hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick solutions so you will not be forced to allow less critical problems to fester.
For desktop virtualization, Progent can provide the expertise of a Citrix XenDesktop consultant who can help you to design a XenDesktop solution that improves the business value of your IT network; configure XenDesktop software with your physical and virtual servers, user devices, and peripherals; migrate your older virtual desktop software to current versions of XenDesktop; and provide advanced remote troubleshooting. Progent can also instruct your network managers to follow industry leading practices to manage your XenDesktop solution effectively.
Progent's Microsoft-certified SQL Server application programmers and database administrators can provide remote expertise to help organizations of any size to build, manage, and troubleshoot applications powered by the Microsoft SQL Server RDBMS platform and .NET architecture. Progent's SQL Server experts can provide help with any phase of the application life cycle in environments that range from small business or departmental databases to N-tier VLDB applications and enterprise-class data warehousing.
If your business computer system mixes UNIX, Linux or Sun Solaris technology with Windows, Progent can assist you to integrate your servers into a cohesive network that allows all your operating systems to run side by side for easy management, seamless information exchange, high reliability, enhanced throughput, and strong security. Progent's UNIX and MS Windows integration assistance offerings feature network architecture configuration and support, support for Microsoft Windows services for UNIX (SFU), remote server monitoring and management, remote technical support and repair, in-person technical support, and Helpdesk outsourcing.