Consulting Support for BlackBerry Environments
RIM BlackBerry ConsultantsBlackBerry wireless smartphones were once one of the most successful products for maintaining anytime-anywhere connectivity to email, calendars, web programs, and other critical business data. Progent offers Winston-Salem, North Carolina companies support from BlackBerry-certified experts who can assist companies to manage existing BlackBerry deployments or migrate smoothly to a current smartphone solution.

As the sophistication of small business IT technology has expanded, and as the demand for world-class security, reliability, and recoverability has grown to be the standard for businesses regardless of size, successful deployment and support of RIM BlackBerry solutions has become increasingly difficult. To deal with areas such as data protection, disaster recovery, and synchronization of BlackBerry PDAs with diverse messaging servers and shared databases, small organizations often resort to outside support professionals who specialize in RIM BlackBerry installation and troubleshooting.

Progent offers the services of BlackBerry-qualified consultants who can assist small organizations to plan, administer, and troubleshoot BlackBerry environments economically and effectively, dispensing with the requirement for an in-house BlackBerry solutions specialist and reducing the expense and stress of supporting mobile work groups. Progent's BlackBerry technology specialists have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified network security specialists. This breadth of experience, coupled with Progent's proven online support capabilities, gives small companies a budget-friendly alternative for incorporating BlackBerry technology seamlessly into their business information network.

Progent's experts can assist you with SQL Server 2016 integration support, Microsoft SQL Server 2014 configuration and Microsoft Exchange setup so that your database and messaging systems function optimally with BlackBerry BES Server. Progent can also assist you to upgrade from older releases of BlackBerry and Microsoft software, configure easy-to-use administration utilities so you can track and control BlackBerry smartphones across your business, recommend security policies that are right for your company, customize mobile software, and make sure that your IT network infrastructure is appropriately configured to handle your BlackBerry users. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry information is included in your regular backup procedures in order that it can be restored rapidly and thoroughly.

Integration Expertise for BlackBerry BES Server
BlackBerry BES Server simplifies management and maintenance of BlackBerry wireless handsets, providing a centralized platform for handling critical tasks like smartphone deployment, updates, and retirement and providing a strong foundation for security and high availability. BlackBerry BES Server delivers transparent integration between Exchange Server, Novell GroupWise, or Domino email servers and BlackBerry smartphones and allows wireless synchronization.

BlackBerry BES Server Integration Support

BlackBerry Enterprise Server features a wealth of security capabilities starting with automatic encryption of messages sent between a BlackBerry wireless handset and BlackBerry BES Server using AES or Triple Data Encryption Standard. BlackBerry BES Server also permits excellent flexibility in selecting degrees of protection to meet the special requirements of your mobile environment. Progent's BlackBerry certified consultants can assist your company to select powerful security features and activate them remotely. Examples of these over-the-air selectable security features include:

  • Disable a BlackBerry smartphone
  • Wipe information from a missing or stolen BlackBerry device
  • Disable Bluetooth functionality
  • Enable built-in protection against malware

BlackBerry BES Server also offers versatility in selecting mechanisms to prevent users from loading or running unsafe or prohibited code. Progent can assist you to choose blocking techniques such as:

  • Specify precisely which programs are allowed on the device
  • Prevent third-party programs from allocating persistent memory on the smartphone
  • Select which functions external applications can use on the BlackBerry device
  • Limit the kinds of connections external programs running on the device can establish
  • Block all external applications from being installed or run on the device

Professional BlackBerry Consulting and Technical Support Services Available Online from Progent
Progent's authorized RIM BlackBerry engineers are available by phone to deliver prompt technical help to businesses in the Winston-Salem area or anywhere in the state of North Carolina. Progent's seasoned online consulting experts have helped businesses resolve computer problems and reduce IT service expenses in each state in the United States and built a large base of satisfied customers. (Refer to Progent's customer testimonials.)

Progent can provide remote consulting support for a broad selection of technologies related to BlackBerry software and devices such as synchronization, integration with Exchange Server, managing BlackBerry BES Server, and strengthening wireless security. Important BlackBerry certifications awarded to Progent's support experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry Support ServicesProgent's BlackBerry Certified Support Specialist can assist you to carry out common support functions including configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account settings, launching e-mail filters and auto-signature, changing user profiles, update BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your company messaging solution. Progent's certified experts can also assist your business to resolve a broad range of issues concerning synchronization, device detection, messaging reconciliation, web access, wireless connectivity, IM, PC application installation, and BlackBerry Desktop Redirector.

As a top innovator in providing nationwide remote technical assistance for small company networks, Progent can provide fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your mobile support expenses low and, by solving problems promptly, optimizes the output of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to configure and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry-certified specialist can show you how to use resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to run critical procedures such as resolving enterprise activation problems, registering and removing BlackBerry smartphone users, activating passwords, configuring over-the-air program loading and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and recovery mechanisms.

Progent's BlackBerry-certified engineers can also show you how to use administration tools such as the BlackBerry Administration Service for role-based management, resolving attachment and data flow issues, and using wireless LANs for activation. Also, Progent can explain the role of IT policies in the BlackBerry BES system and help you to define and install appropriate security options.

Progent's Microsoft-certified Microsoft Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Microsoft Exchange architecture for working in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry solution to the latest edition of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for deploying, administering, tracking, and troubleshooting one or several BlackBerry BES Servers in a messaging system based on Microsoft Exchange Server. Progent's BlackBerry consultant has expertise in important areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can show you how to install and remove BlackBerry smartphone users on Exchange and Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry smartphones and user accounts, back up and manage storage groups, apply permissions, install the Mobile Data System and IM, implement push and pull access control lists, control Exchange data flow, create, update, and apply wireless LAN and VPN configuration sets, implement SNMP traps, and produce management reports to summarize SNMP results.

Progent's BlackBerry-certified expert can support your BlackBerry technology in a variety of settings that can include Windows 2000, 2003 or 2008 platforms, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent offers the support of a BlackBerry Certified Solution Designer to help your company to design, deploy, validate, repair, and produce documentation for a mobile wireless solution built on the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's high-level engineering support services for BlackBerry technology include business and technology needs analysis, solution design, installation strategy and execution, performance tuning, configuration of a high-availability environment, data backup and disaster recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your technical objectives and to create a wireless solution that fits within your information technology budget and supports your business strategy. Progent can clarify the impact of your operational processes on the design of a BlackBerry Enterprise Solution, assess your current connectivity architecture's suitability to support a BlackBerry BES Server, assist your organization to decide which administration approach and hardware products meet your requirements, and evaluate your email and messaging environment configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed choices concerning alternatives for software versions, processors and mass storage, network architecture, and application configuration.

To maximize network security, Progent's BlackBerry-certified consultant can help your company to select and configure appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-qualified security engineers to perform network-wide security assessment and compliance validation and recommend enhancements to account for your BlackBerry solution.

Contact Progent for Help from a BlackBerry-Qualified Specialist
To contact Progent about professional help for BlackBerry wireless integration, call 1-800-993-9400 or visit Contact Progent.
















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