Consulting Support Services for BlackBerry Solutions
BlackBerry Support ServicesBlackBerry mobile smartphones were once one of the most popular products for maintaining anytime-anywhere access to email, scheduling, web applications, and other vital business information. Progent can provide Winston-Salem, North Carolina companies the expertise of BlackBerry-certified experts who can assist organizations to manage their BlackBerry deployments or migrate efficiently to a modern mobile platform.

As the sophistication of small company networks has expanded, and as the demand for enterprise-class protection, dependability, and recoverability has become the standard for companies of any size, successful integration and maintenance of RIM BlackBerry technology has grown more difficult. To address issues such as security, disaster recovery, and synchronization of BlackBerry PDAs with a variety of email systems and shared databases, small organizations frequently resort to outside consulting firms who offer expertise in BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-premier engineers who can help small organizations to plan, manage, and troubleshoot BlackBerry solutions economically and effectively, dispensing with the need for an in-house BlackBerry technology specialist and lowering the expense and stress of supporting mobile work groups. Progent's BlackBerry technology engineers have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and CISM-certified network security specialists. This breadth of knowledge, coupled with Progent's proven remote support capabilities, gives small companies a budget-friendly solution for incorporating BlackBerry products seamlessly into their IT system.

Progent's experts can assist your business with SQL Server 2016 integration and development support, Microsoft SQL 2014 configuration and Exchange Server 2016 setup so that your database and email infrastructure function efficiently with BlackBerry Enterprise Server. Progent can also help you to migrate from older releases of BlackBerry and Microsoft technology, configure streamlined management utilities so you can monitor and control BlackBerry devices across your company, recommend security policies that are right for your company, develop custom wireless applications, and ensure that your IT network architecture is appropriately configured to accommodate your BlackBerry users. Also, Progent's business continuity specialists can help make sure that your BlackBerry data is included in your scheduled backup procedures in order that it can be restored quickly and thoroughly.

Technical Help for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) simplifies management and maintenance of BlackBerry smartphones, providing a centralized platform for handling critical jobs like smartphone deployment, upgrades, and deactivation and also providing a solid infrastructure for security and fault tolerance. BlackBerry Enterprise Server supports transparent integration between Microsoft Exchange, Groupwise, or Domino messaging servers and BlackBerry users and allows remote synchronization.

RIM BlackBerry Enterprise Server Troubleshooting Assistance

BlackBerry BES Server includes a wealth of security options beginning with advanced data encryption of information transmitted between a BlackBerry smartphone and BlackBerry Enterprise Server based on AES or Triple Data Encryption Standard. BES Server also allows excellent flexibility in selecting levels of security to match the special needs of your mobile environment. Progent's BlackBerry certified engineers can help you to choose powerful security functions and activate them remotely. Examples of these wirelessly selectable security features are:

  • Lock down a device
  • Wipe information from a misplaced or stolen smartphone
  • Lock out Bluetooth functionality
  • Activate internal protection against malware

BES Server also provides versatility in determining ways to prevent mobile users from loading or running unsecure or unauthorized software. Progent can help you to choose protective processes like:

  • Specify exactly what applications are permitted on the device
  • Prevent third-party software from using non-volatile memory on the smartphone
  • Select what resources external software can use on the BlackBerry smartphone
  • Limit the types of access external software running on the BlackBerry smartphone can establish
  • Block all external programs from being loaded or executed on the BlackBerry device

Progent's Remote BlackBerry-certified Technical Support is Quick and Economical
For businesses in Winston-Salem, North Carolina who need quick and affordable access to a certified RIM BlackBerry support expert, Progent delivers efficient online help from a veteran network support team who have delivered network solutions to companies in every state in the United States. (See Progent's client testimonials.)

Online consulting services avoids travel expense and enables specialists to resolve technical issues rapidly, so you reduce lost productivity. Progent's RIM BlackBerry specialists have been awarded certifications in all BlackBerry technologies and offer professional help in fields including resolving synchronization problems, configuring BlackBerry BES Server, and creating a protected, fault-tolerant system infrastructure for RIM BlackBerry users. Credentials earned and practice areas mastered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesA Progent BlackBerry Certified Support Specialist can assist you to carry out basic support functions including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account configurations, launching e-mail filters and auto-signature, modifying user accounts, update BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to work with your corporate messaging solution. Progent's seasoned experts can in addition help your company to resolve a broad range of issues concerning synchronization, handset detection, messaging reconciliation, web browsing, wireless connections, IM, PC software configuration, and BlackBerry Desktop Redirector.

As a leader in providing countrywide online consulting services for small company networks, Progent can provide fast and economical contact with a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your mobile technical support expenses low and, by resolving issues promptly, optimizes the productivity of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to configure and support the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry-certified expert can show you how to utilize tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to perform important tasks such as resolving enterprise activation issues, adding and removing BlackBerry smartphone users, setting activation passwords, configuring wireless software installation and setup, deploying and debugging the BlackBerry Smart Card Reader, and configuring backup and recovery processes.

Progent's BlackBerry-certified consultants can also show you how to operate management software like the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow issues, and using WiFi for activation. In addition, Progent can help you understand the role of IT policies in the BlackBerry BES system and assist you to define and implement sensible security configurations.

Progent's certified Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your existing Exchange architecture for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry solution to the most recent version of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for deploying, administering, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in an email system based on Exchange Server. Progent's BlackBerry-certified engineer has expertise in key technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can help you to install and remove BlackBerry device clients on Microsoft Exchange and Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry smartphones and client accounts, archive and manage storage groups, configure permissions, set up the Mobile Data System (MDS) and IM, deploy access control lists, manage Microsoft Exchange data flow, generate, update, and apply WLAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and produce reports based on SNMP results.

Progent's BlackBerry expert can help you with your BlackBerry technology in a number of environments that can include Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

Call or Email Progent to Get Support from a RIM BlackBerry-Qualified Expert
To ask Progent about professional assistance for BlackBerry mobile wireless integration, call 1-800-993-9400 or visit Contact Progent.