Immediate Online Help for Winston-Salem Computer Networks
For companies in Winston-Salem or anywhere in the state of North Carolina, Progent offers remote technical support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to handle complex infrastructure issues, as well as the assistance of CISSP-certified cybersecurity experts to handle advanced security design and diagnostic jobs.
Progent's online support engineers provide exceptional value because they have the real-world background and are equipped with the advanced technology needed to resolve most network issues rapidly. This lowers direct expenses because service calls accumulate minimal billable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your site. Your organization saves additionally in incidental costs by minimizing or avoiding network downtime and related costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive remote consulting know-how is especially valuable in environments that are dependent on public clouds for critical infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be useful.
Progent's billing policy for online support is designed to stretch your network support investment. Progent bills per minute for telephone-based assistance, so you are charged exclusively for the support that you actually get. In contrast to many remote support firms, Progent asks for no startup charge or minimum job duration. Progent's per-minute billing unit and simple policy for billing avoid scenarios where quick solutions somehow turn into substantial bills. Progent's penchant for disposing of problems efficiently means your business saves cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned an array of customized technologies and field-proven processes which permit the maximum level of efficiency for online technical support and repair for IT networks of all sizes. Progent provides protected VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the staff of Progent's Technical Response Center to connect to your company's environment remotely without violating network security.
Progent's advanced service reporting system stores thorough documentation describing all service that Progent's clients have received. Progent's team service personnel have the benefit of the specifics of all help rendered to every Progent client by every Progent consultant. This history of issues and fixes is stored as a conveniently searchable support knowledge base that permits Progent's online support experts to communicate their knowledge with the whole team to ensure that the quality of Progent's technical support improves over time. Progent's extensive list of accreditations and close relationships with key industry leaders including Cisco and Microsoft make available additional massive technical knowledge bases and permit quick response from manufacturers' in-house engineering staff with the result that Progent's remote service experts can come up with the best solutions promptly.
Online support offered by Progent to clients in Winston-Salem and throughout the state of North Carolina include:
Authorized Microsoft Windows Experts
Progent's Microsoft-premier remote support experts can deliver computer troubleshooting and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can help your company with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server application development,
Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Office Communications Server troubleshooting,
Forefront TMG administration and ISA Server maintenance, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of cost-effective desktop consulting and support services to assist you company to install, integrate, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 upgrade help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network consultants, and indicates a consultant's network technology knowledge at the expert level. Cisco-qualified CCIEs can resolve the most challenging issues associated with network infrastructure design, installation, management, compliance, and problem solving. Cisco CCIEs work closely with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network administration utilities and developing workarounds or locating software updates. Cisco CCIEs offer exceptional cost-effectiveness since their depth of expertise allows them to fix problems rapidly. In many cases, less experienced consultants can struggle for hours or even days with identical tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE engineers can connect to your network by means of sophisticated remote troubleshooting technology in order to provide quick, secure, and affordable analysis and repair.
Progent's CCIEs offer help for the entire range of Cisco's market leading selection of infrastructure devices by offering services such as:
CISM and CISSP Premier System Security Experts
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts can provide a range of system protection solutions that can enhance the safety of your Microsoft Windows, Apple macOS and OS X, Linux environment against internal or external threats or help your company to recover rapidly after a damaging penetration. Security services offered by Progent cover in depth information security analysis using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Hydra; quick cleanup after virus and worm assaults; configuring firewalls; designing safe architectures for remote and mobile access; defending your email infrastructure from spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced remote consulting services to help companies of all sizes connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that combine physical resources as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable process for restoring services quickly following a breakdown. SRM supports centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and fixes and can produce reports to verify complete service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud used for managing private and hybrid cloud environments that deliver high uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to create a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer remote support services to cover a broad array of information technologies including system infrastructure, email systems, network and process security, plus UNIX/Linux and Windows integration. For server hardware consolidation and simplified management in environments that combine Linux and Microsoft Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also assist with transitioning from legacy systems to Windows or Linux-powered environments. Progent's group-oriented approach to solving technical issues promotes quick escalation, when required, to engineers with appropriate expertise to handle complex situations. This expedites repair of urgent problems, reduces network downtime, and lowers service costs.
Important Linux platforms for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price managed services designed to enable small and mid-size businesses to benefit from the same best-of-breed technology deployed by many of the industry's leading enterprises. Progent's ProSight suite of IT management outsourcing services addresses all key facets of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the entire threat progression including protection, infiltration detection, containment, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital data, applications and VMs that have become lost or damaged due to component failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can deliver advanced support to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to deliver centralized management and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of analysis for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, optimize and debug their networking appliances like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating appliances that require critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT personnel and your Progent engineering consultant so that any looming issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security requirements, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's preparedness to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective security and backup system that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for special information technology programs. Billing rates for ongoing consulting tasks are set according to the level of expertise of the engineers involved. Progent's background in these important areas of information technology enables customers to execute critical projects within budget and on time. Progent's special online engineering services include:
How Your Winston-Salem Business Can Contact Progent's Remote Service Experts
Help Desk Expertise
Progent's Call Center support alternatives for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Call Center outsourcing support services are a convenient solution for businesses who lack the budget to support an in-house Help Desk but who want quick access to a dependable Help Desk Call Center with proficient telephone support plus the expertise to escalate the most challenging trouble tickets to high-level engineers.
Progent's Help Desk Call Center consulting services can assist you in building an effective new Call Center or revamping your established organization, identifying or customizing Help Desk application software to handle the particular needs of your company, or providing temporary phone support staff to reinforce your in-house Help Desk team to deal with demanding scenarios such as software transitions, major updates, or rolling out new business software.
Progent's Call Center staff of veteran information technology professionals offers your computer users in Winston-Salem or anywhere in the state of North Carolina quick communication with an effective technical support group with extensive experience delivering phone help and remote troubleshooting for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Call Center recognition as a solid driver of company success, and Progent's goal is to solve rather than merely track network problems.
- Business Applications Support: Education, Development, and Integration
Progent's Applications Experts Team can supply phone-based and in-depth engineering support and training in key business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and education for familiar Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more on Progent's consulting, programming, and training services, see Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of System Center 2016, expand or tune an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver organizations in Winston-Salem, or anywhere in the state of North Carolina, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to fit your business so your network maintenance is proactive rather than reactive. By exposing looming problems before they cause downtime, automated monitoring can head off inconvenient and expensive service failures. Progent can also utilize system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or networks based on a combination of OS platforms.
To contact Progent about urgent phone-based assistance with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Winston-Salem or throughout the state of North Carolina, Progent's online computer support specialists can provide professional and economical IT support the instant your organization requires it. More than 15 years of offering online tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online access technology to solve computer problems quickly while eliminating the expense and lost time associated with on-premises service calls.
Even if your Winston-Salem organization deals with a local freelance support technician or maintains an in-house IT staff that can handle ordinary computer problems, Progentís Microsoft and Cisco certified engineers are available to offer an easy and seamless virtual extension of your local resources for situations when your regular service personnel either lack the availability or the experience to address sudden network emergencies or particularly complex integration projects.
Details of Progent's Online Computer Services for Winston-Salem
Progent's phone help, Internet-based troubleshooting, network security consulting, and system administration services offer businesses in Winston-Salem or throughout the state of North Carolina the greatest leverage for your IT budget. Whether you need one-time phone help and remote network repair or ongoing Help Desk outsourcing support and network management, Progent's experts can provide your business world class network support while permitting you to eliminate the expense and administration overhead of maintaining a full-service internal IT staff. Key features of Progent's online help services include:
- Immediate Telephone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to businesses in Winston-Salem and is also ideal for customers in geographic regions of North Carolina that lack consultants with in-depth experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the advantage of a broad range of Microsoft support tools, service databases, and on-going training.
- Per Minute Billing to Reduce Expenses
Progent offers online help on a minute-by-minute basis, so you are charged only for the support you receive. Progent asks for no minimum charge for phone service and requires no monthly subscription fee for support services provided during normal working hours. This keeps you from facing big bills for routine repairs.
- Access to Cisco Network Design Specialists
Progent's certified experts for Cisco can provide access to authorized specialists who have experience in planning, deploying, and supporting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Experts Consulting
Progent's core support offerings consist of technology integration, MS Exchange consulting, corporate security planning, and Help Desk outsourcing support. Progent's Experts Team offers world-class consulting support in specific business applications. Help offered by the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Support and Customization
Microsoft Project Expertise
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Support
BI Reporting Consulting and Troubleshooting
Business Information (BI) Reporting Consulting and Troubleshooting
UNIX, Linux and Solaris Help
Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Development, and SQL Server 2014 Application Development and Troubleshooting
Oracle Project Management and Application Development
MySQL Project Management and Software Design
Apple Macintosh Integration
Amazon MWS Software Integration
By offering a full service centralized source for network generalists and specialists, Progent can tailor fast, cost-effective, and thorough information technology solutions that align with the unique requirements of your business.
- Sophisticated Online Access Software
Protected online connectivity allows Progent's service professionals to observe precisely what your users see. This makes it easier to produce quick solutions to problems that could otherwise require a costly onsite service call. State-of-the-art online connectivity tools and experienced engineers together allow Progent to repair most IT issues quickly and economically. Progent is an industry leader in online support and remote system monitoring.
- Support for Popular VPN Products
Progent supports secure VPN access for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without weakening network security.
- 24-hour Support for Maximum System Availability
For businesses with line-of-business applications, Progent can provide optional 24x7 remote support services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this offering can help produce maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are intended specifically for budget-constrained offices whose workers require instant access to a Help Desk Call Center with effective phone support and complete escalation ability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of IT expertise, refined remote support tools, and understanding of enterprise networking allow offices to escape the limitations of exclusive reliance on smaller consulting firms, independent freelance consultants, or limited internal resources.
Progent adds value by providing:
How Does Our Company Begin Receiving Remote Network Support from Progent?
- In-depth Knowledge of Microsoft's Full Line of Servers
Progent offers world-class expertise for Microsoftís popular server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration consulting, Microsoft Windows Server 2008 expertise, Windows 2003 Server upgrades, Microsoft Exchange 2016 Server migration, Exchange 2013 integration, Microsoft Exchange 2010 Server support, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing model is to bill for remote service and in-person visits per minute. Consequently, you are billed only for received services. Progent does not impose a more expensive rate for off-hours or urgent support, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. In addition, Progent applies no startup charge and requires no monthly commitment for services provided during normal working hours. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for fast fixes so you won't be tempted to allow minor problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to focus on delivering high-value skills where Progent faces little competition. Businesses who work with trusted freelance service providers or who maintain in-house IT staffs benefit when Progent transfers information about new technology and proven methodologies to make their networks more robust, secure, and productive.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting companies to provide round-the-clock network tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering potential issues before they result in downtime, system monitoring can keep your IT network from stressful and expensive service losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.