Fast Remote Technical Support for Winston-Salem Information Networks
Urgent Online Support for Winston-Salem NetworksFor companies in Winston-Salem or anywhere in the state of North Carolina, Progent provides remote help for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified professionals have delivered online troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to solve challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified security consultants to help with high-level security architecture and troubleshooting jobs.

Progent's remote support engineers offer exceptional value because they have the real-world background and are equipped with the advanced technology necessary to resolve the majority of network problems rapidly. This lowers direct expenses since solutions use up minimal billable consulting minutes. Online help also avoids the cost of sending a consultant to your site. Your organization benefits even more with indirect costs by minimizing or avoiding network outages and related losses stemming from business discontinuity, disgruntled clients, idle employees, and de-focused management. Progent's extensive remote consulting experience is particularly valuable for businesses that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an alternative.

Progent's billing model for online support is structured to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you pay exclusively for the support that you actually get. In contrast to typical remote support companies, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute granularity and simple policy for pricing eliminate situations where quick solutions somehow turn into major tabs. Progent's skill at handling problems quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of customized technologies and field-tested processes which allow the maximum degree of effectiveness for remote consulting and repair for IT systems of any size. Progent offers protected VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's online support team to link to your company's environment remotely without compromising corporate security.

Progent's sophisticated customer support database application keeps extensive documentation describing all support that Progent's customers have received. Progent's team consultants have the benefit of the specifics of support delivered to each client by every Progent consultant. This archive of anomalies and resolutions is organized as a conveniently searchable proprietary database that allows Progent's remote support engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services grows over time. Progent's advanced certifications and working associations with important technology companies including Cisco and Microsoft make available other vast technical support knowledge bases and allow priority access to vendors' internal product engineers so Progent's remote consulting experts are able to find the best resolutions quickly.

Remote technical support services available from Progent to clients in Winston-Salem and throughout the state of North Carolina include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate managed services intended to enable small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by some of the industry's top enterprises. Progent's ProSight line of outsourced network management services covers all key areas of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis tools to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the complete malware attack progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup activities and allows fast restoration of vital data, apps and VMs that have become lost or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images/, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security companies to deliver web-based management and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, enhance and debug their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when issues are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT personnel and your Progent consultant so that all potential issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security requirements, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your company's ability either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup system that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special IT projects. Billing charges for ongoing consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these special areas of computer technology enables customers to complete critical initiatives within budget and on schedule. Progent's project-based remote engineering services include:

  • Call Center Expertise
    Progent's Help Desk support alternatives for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Call Center outsourcing support services are intended for companies who lack the money or time to create an in-house Call Center but who want quick response from a reliable Help Desk Call Center with proficient phone support as well as the technical depth to escalate complex trouble tickets to advanced engineers.

    Progent's Help Desk consulting support can assist you in creating an efficient new Help Desk or enhancing your current organization, selecting or modifying Help Desk software to address the particular needs of your business, or providing occasional phone support personnel to supplement your in-house Call Center group to handle demanding situations like software transitions, mass updates, or installing brand new business software.

    Progent's Help Desk Call Center staff of veteran network consultants provides your customers in Winston-Salem or anywhere in the state of North Carolina immediate assistance from a reliable technical support resource with extensive background delivering phone consulting and online troubleshooting for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Call Center the reputation as a solid contributor to company productivity, and Progent's intent is to fix rather than simply report technical issues.

  • Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Team can supply online and in-depth consulting support and education in special application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, customization, and training for familiar Microsoft business applications including Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. For more information concerning Progent's expertise, customization, and training services, visit Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Winston-Salem, or anywhere in the state of North Carolina, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to suit your business so your computer maintenance is proactive and automated. By uncovering possible issues before they cause downtime, automated monitoring can minimize inconvenient and expensive information system breakdowns. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or systems powered by a mix of operating systems.
How Your Winston-Salem Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency online help with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or go to Contact Progent. For offices and startups in Winston-Salem or throughout the state of North Carolina, Progent's online network support engineers can deliver professional and cost-effective IT support whenever your company requires it. Long experience offering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online connectivity technology to fix network problems quickly while eliminating the expense and lost productivity that comes with in-person service visits.

Even if your Winston-Salem organization works with a local freelance support technician or employs an in-house organization that can deal with ordinary computer problems, Progentís Microsoft certified engineers can offer a convenient and transparent remote expansion of your on-site resources in cases when your usual service personnel either lack the time or the knowledge to resolve sudden system crises or especially complex integration problems.

Features of Progent's Remote Computer Support for Winston-Salem
Progent's phone help, Internet-based troubleshooting, network security consulting, and network management services give businesses in Winston-Salem or anywhere in the state of North Carolina the greatest leverage for your support investment. Whether you require one-time phone help and Internet-based troubleshooting or ongoing Help Desk outsourcing services and network administration, Progent's professionals can deliver your office world class IT support while allowing you to avoid the expense and administration overhead of running a large internal IT organization. Key features of Progent's National Remote Support program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, breadth of IT expertise, refined remote support software, and familiarity with corporate IT allow companies to avoid the limitations associated with exclusive dependence on smaller service organizations, individual freelance service providers, or limited internal resources.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of hands-on industry experience, in the trenches of IT service, performing a wide variety of technical tasks for a large array of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices standards that Progent teaches its consulting personnel. This guarantees that you get not just expert technical capability, but also a consultant with proven approaches for using computer knowledge to fix real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-premises help per minute. Consequently, you owe just for received support. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no startup fee and requires no monthly commitment for services provided during normal working hours. Many service organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast repairs so you will not be forced to allow less critical problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all billed services. Unlike many independent consultants or small service organizations who provide minimal documentation or specifics of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service documentation sent by each staff member to every client. The practice of detailing and organizing service activity results in more effective service and eliminates a variety of common misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting firms to offer round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By uncovering possible problems before they result in downtime, system monitoring can keep your information network from stressful and expensive availability losses.
How Does Our Company Start Receiving Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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