Fast Remote Technical Support for Winston-Salem Computer Networks
Urgent Remote Consulting for Winston-Salem SystemsFor companies in Winston-Salem or anywhere in the state of North Carolina, Progent provides remote support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified professionals have provided remote troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve complex networking problems, as well as the services of CISSP-qualified cybersecurity consultants to help with advanced security design and troubleshooting jobs.

Progent's remote support experts offer excellent leverage due to the fact that they possess the practical background and are equipped with the sophisticated technology required to solve most network issues quickly. Efficient support reduces direct expenses because solutions accumulate fewer billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your location. Your organization saves even more in incidental costs by minimizing or eliminating network outages and associated losses stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced remote technical support know-how is especially helpful for organizations that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's pricing model for online support is designed to leverage your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are invoiced just for the services that you receive. Unlike many remote support organizations, Progent requires no initialization charge or minimum fees. Progent's one-minute billing unit and simple policy for pricing do away with situations where fast solutions somehow end up as big invoices. Progent's penchant for disposing of problems quickly means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of optimized tools and proven methodologies which allow the highest level of efficiency for remote help and troubleshooting for computer systems of all sizes. Progent offers secure VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the staff of Progent's remote service group to interface to your network without compromising corporate security.

Progent's proven technical support reporting application stores extensive histories describing the service that Progent's clients have received. Progent's authorized engineers have the benefit of the details of services provided to each client by any Progent engineer. This database of problems and responses is stored as a readily searchable internal database that enables Progent's online technical experts to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's high-level accreditations and working relationships with major technology companies such as Cisco and Microsoft make available additional extensive technical knowledge bases and permit fast response from manufacturers' in-house engineering staff so Progent's online consulting specialists can arrive at the best resolutions quickly.

Online services offered by Progent to customers in Winston-Salem and throughout the state of North Carolina include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate services intended to enable small and mid-size businesses to utilize the same advanced technology used by many of the world's top corporations. Progent's ProSight line of network monitoring and management services covers all key areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning technology to defend endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to automate the entire malware attack lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical data, apps and virtual machines that have become lost or damaged due to component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway device provides a further layer of analysis for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that stays inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map out, track, reconfigure and debug their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding devices that need critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so any looming problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can save up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an objective assessment of the health of their IT system. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with information security standards, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The interview is intended to assess your company's preparedness either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup environment that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology programs. Billing rates for longer-term development or consulting tasks are determined according to the qualifications of the consultants assigned. Progent's experience with these important fields of information technology enables customers to execute critical projects economically and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center service options for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Call Center outsourcing support services are a convenient solution for businesses who lack the resources to assemble and manage an internal Help Desk Call Center but who need fast response from an effective Help Desk Call Center with proficient telephone assistance as well as the ability to escalate complex problems to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger businesses and serves as a transparent supplement to your existing Helpdesk organization. Progent's Virtual Help Desk Call Center can serve as a an escalation alternative to handle the toughest technical issues, or be available in hectic circumstances when your regular support engineers are overwhelmed.

    Progent's Call Center team of experienced information technology experts provides your computer users in Winston-Salem or anywhere in the state of North Carolina quick communication with an efficient network service group with extensive experience delivering phone support and online repair service for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center perception as a key contributor to company success, and Progent's target is to solve rather than simply track IT issues.

  • Business Applications Support: Education, Custom Development, and Integration
    Progent's Applications Consulting Team provides remote professional engineering expertise and training in special application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and education for Microsoft applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's expertise, custom programming, and training offerings, see Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Winston-Salem, or anywhere in the state of North Carolina, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to suit your environment so your computer support is proactive rather than reactive. By spotting emerging trouble spots before they cause downtime, automated monitoring can head off inconvenient and costly information system failures. Progent can also provide help with network monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or networks that support a combination of operating systems.
How Your Winston-Salem Business Can Contact Progent's Online Support Experts
To contact Progent about urgent online help with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Support, phone 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Winston-Salem or throughout the state of North Carolina, Progent's phone-based network support engineers can provide professional and economical system help the instant your company requires it. More than 15 years of providing online technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to repair IT problems quickly while avoiding the cost and lost time associated with in-person service calls.

Even if your Winston-Salem organization works with a local freelance consultant or employs a full time organization that know how to handle ordinary network issues, Progentís Microsoft certified engineers can still provide an easy and seamless virtual extension of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to resolve sudden system crises or particularly complicated integration projects.

Benefits of Progent's IT Support for Businesses in Winston-Salem
Progent's remote technical help services enable your Winston-Salem business to enjoy the benefits of timely, enterprise-class network support without the cost of managing a full-time IT organization. Your network will derive greater strategic value by becoming more available, productive, and secure. Advantages to your business include:

  • Seamless remote extension of your on-site IT resources
    With most businesses in Winston-Salem and throughout North Carolina, local computer support providers, whether consisting of independent consultants or a full-time maintenance staff, can take care of typical technical issues. However, major troubles sometimes occur when your regular support personnel are too busy or unavailable, and some trouble may involve technology that is beyond the scope of your usual support technicians. In these situations, Progent's on-call support professionals give you a convenient, fast, and affordable way to augment your regular help and to convey useful information to improve your capability to deal with downstream problems in-house.

  • Reduced Dependence on Freelance Service Providers
    For IT support, smaller organizations commonly rely on independent freelance service providers. Although freelance service people have smaller internal costs than larger consulting organizations and can often charge lower rates, they are often stretched too thin, making it difficult to respond quickly to urgent situations. If a freelance consultant is occupied with another client, ill, on a trip, or in training, the lack of backup personnel may force your business to wait for help during an IT crisis. As your business grows, system unavailability and problems with vital software are more costly. The budget you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides a ready source of reserve service experts to insure your network remains available.

  • Create a Solid Basis for Smooth Expansion
    Companies often start with an information system implemented on a shoestring budget. Lacking a scalable framework, band-aid repairs can get thrown onto a weak foundation. As a company grows, reliability and scalability problems can impede the productivity of the organization. These badly built environments require careful analysis, intelligent long-term planning, and wide technical knowledge to upgrade to a network architecture able to deliver the solid foundation to meet current business demands and facilitate downstream growth.

  • Interact with Problem Solvers Instead of Product Sellers
    Smaller offices require advice and technical education to negotiate an increasingly complicated maze of product options available for promoting business growth and improving productivity. These companies hardly need a computer engineer who is motivated to resell a certain vendor's products. Network consulting and product selling can result in a situation where the proposed solution is designed around a profitable product rather than the genuine needs of a client. Progent eliminates these conflicts by selling just services rather than products. This enables Progent to align IT expertise with the real needs of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of technical background, fine tuned support tools, and familiarity with corporate IT enable businesses to escape the pitfalls associated with excessive reliance on smaller service firms, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average more than a decade of hands-on professional experience, at the forefront of IT support, performing a broad range of IT tasks for an extensive array of clients. Every Progent support professional shares a proven collection of personal best practices which are combined into shared best practices training that Progent instills in its consulting personnel. This ensures that you get not only expert IT skills, but also a consultant with field-tested methods for using computer knowledge to resolve real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-site help per minute. As a result, you are invoiced exclusively for received services. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no minimum fee and asks no retainer for services provided during regular business hours. Many support firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick repairs so you will not be tempted to allow minor problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all billed support activities. Unlike many independent consultants or local support firms who offer scant documentation or details of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service documentation sent by every consultant to each client. The discipline of detailing and organizing support records results in more effective service and avoids a variety of typical misfortunes such as when a service customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting firms to provide round-the-clock system monitoring services powered by MS System Center Operations Manager. MS Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering possible issues before they cause lost productivity, system monitoring can save your information network from painful and expensive availability disruptions.
How Does Our Company Start Receiving Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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