Fast Remote Troubleshooting for Winston-Salem Computer Systems
For organizations located in Winston-Salem or anywhere in North Carolina, Progent offers online support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have provided online troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to handle complex infrastructure problems, plus the services of CISA and CISSP-qualified security consultants to handle high-level security design and troubleshooting jobs.
Progent's remote support engineers offer exceptional leverage because they possess the practical experience and are equipped with the advanced technology necessary to solve most information system issues quickly. This lowers direct costs since service calls accumulate minimal billable minutes. Online support also avoids the cost of sending a consultant to your site. Your company benefits additionally in indirect expenses by minimizing or avoiding system downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote technical support know-how is especially important for organizations that are dependent on public clouds for critical infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an option.
Progent's billing model for remote support is structured to leverage your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are billed only for the support that you actually get. In contrast to many remote support firms, Progent imposes no service activation fee or minimum job duration. Progent's per-minute granularity and clean model for pricing do away with situations where speedy. minor solutions somehow turn into large bills. Progent's skill at handling technical issues quickly means you spends less cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a collection of optimized technologies and proven processes that ensure the highest level of effectiveness for remote consulting and repair for information networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the staff of Progent's online support team to access your environment without compromising system security.
Progent's powerful service reporting system keeps thorough histories for the support that Progent's clients have been provided. Progent's team engineers have the benefit of the records of services rendered to each Progent customer by any Progent engineer. This database of anomalies and responses is organized as an easily retrievable internal database that allows Progent's remote support professionals to share their experiences with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's advanced accreditations and working relationships with major vendors such as Cisco and Microsoft open up other massive support knowledge bases and permit priority response from vendors' internal engineering staff with the result that Progent's online service experts are able to find the best resolutions in the least time.
Online technical services provided by Progent to customers in Winston-Salem and anywhere in the state of North Carolina include:
Certified Windows Expertise
Progent's Microsoft-expert online support engineers offer computer system troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can assist your company with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration consulting, Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a wide range of affordable desktop consulting and support services to assist you business to install, configure, troubleshoot, and administer desktop PCs and laptops powered by Windows. Progent's PC desktop support services include providing Microsoft Windows 10 migration help as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the management of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco CCIE certification is the premier recognition for network infrastructure engineers, and indicates a person's networking skills at the expert level. Cisco-qualified CCIEs know how to handle the most difficult problems associated with network infrastructure design, integration, management, protection, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's in-house product support engineers in isolating problems with IOS Software network administration utilities and coming up with workarounds or identifying program updates. Cisco CCIEs offer exceptional value because their deep experience enables them to resolve problems quickly. In common instances, less seasoned service providers can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can interface to your computer system via sophisticated remote troubleshooting technology in order to perform efficient, safe, and economical analysis and repair.
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's industry-leading family of connectivity products by providing services that include:
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants offer a variety of security solutions that can enhance the safety of your Microsoft Windows, macOS and OS X, Linux environment against attacks or assist you to recover quickly following a serious penetration. Security consulting services available from Progent include: thorough network security and compliance evaluation utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; rapid cleanup after malicious attacks; setting up firewalls; designing safe mechanisms for off-site and mobile communication; securing your messaging infrastructure against spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Progent offers expert online consulting to help organizations of any size integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that combine on-premises IT assets along with public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of cloud integration support services such as Office 365 integration with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a consistent process for restoring services rapidly after a breakdown. SRM provides centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, upgrades and patches and can generate reports to confirm complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, configure, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver high availability, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high degree of automation regardless of the hardware making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer phone-based support services to address a wide range of computer technologies including system infrastructure, email solutions, network and operational security, plus UNIX and Microsoft Windows coexistence. For server consolidation and simplified administration in networks that incorporate Linux-based systems and Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also assist with migration from legacy systems to Windows or Linux solutions. Progent's team-based approach to solving technical problems promotes quick escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This accelerates repair of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can offer urgent remote help analyzing anomalies within UNIX/Linux networks powered by popular variants of UNIX such as:
Mac OS X
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price managed services designed to allow small and mid-size organizations to benefit from the same advanced technology used by many of the industry's top corporations. The ProSight series of network monitoring and management services addresses all key areas of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to guard endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack lifecycle including blocking, identification, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital files, applications and VMs that have become lost or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to provide centralized management and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, optimize and debug their connectivity appliances like switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding appliances that require critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management staff and your Progent consultant so all looming problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an objective assessment of the health of their IT system. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your essential network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security requirements, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent information assurance expert. The interview is designed to assess your company's ability either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective security and backup/recovery environment that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for special IT projects. Billing charges for ongoing development or consulting projects are determined based on the level of expertise of the consultants assigned. Progent's background in these special areas of computer technology allows clients to complete major initiatives economically and on schedule. Progent's special online consulting services include:
How Your Winston-Salem Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Services
Progent's Help Desk support alternatives for businesses with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all facets of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.
Progentís Help Desk sharing services allow your business to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk Call Center team of seasoned network professionals gives your clients in Winston-Salem or anywhere in the state of North Carolina instant communication with an efficient network service resource with extensive background offering phone support and online diagnostics for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk recognition as a crucial enabler of company efficiency, and Progent's goal is to resolve and not simply annotate network issues.
- Business Applications Support: Education, Programming, and Integration
Progent's Applications Experts Team provides remote advanced engineering expertise and training in special application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting, custom development, and education for Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information concerning Progent's consulting, customization, and education offerings, go to Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of System Center 2016, expand or tune your current one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Winston-Salem, or anywhere in the state of North Carolina, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM to accommodate your business so your IT maintenance is proactive and automated. By exposing looming problems before they evolve into network outages, proactive monitoring can minimize disruptive and expensive information system failures. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or systems based on a combination of operating systems.
To get in touch with Progent about emergency online expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Winston-Salem or throughout the state of North Carolina, Progent's phone-based network support engineers are ready to provide effective and economical system support whenever your company requires it. More than a decade of offering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to refine online access tools to fix computer problems rapidly while avoiding the expense and lost time associated with on-premises support calls.
Even if your Winston-Salem office has a regular independent support technician or employs a full time IT staff that can deal with the majority of network problems, Progentís Microsoft and Cisco certified consultants can still offer an easy and seamless virtual extension of your local resources for situations when your usual IT support personnel either don't have the availability or the experience to resolve unexpected system emergencies or especially complex integration projects.
Benefits of Progent's IT Support for Organizations in Winston-Salem
Progent's online technical help services allow your Winston-Salem company to experience the advantages of on-call, expert network support without the expense of managing an in-house IT staff. Your information system will derive added strategic value by becoming more available, productive, and protected. Benefits to your business include:
- Convenient virtual expansion of your local support resources
For most businesses in Winston-Salem or anywhere in North Carolina, local computer support providers, whether consisting of outside consultants or an in-house maintenance staff, can resolve typical network problems. On the other hand, IT crises can spring up when your regular support personnel are too busy or absent, and some problems may involve IT products that is unfamiliar to your onsite support technicians. In these instances, Progent's online support experts give you an easy, fast, and economical solution to augment your regular help and to convey valuable information to increase your capability to resolve downstream problems locally.
- Less Reliance on Individual Consultants
For IT maintenance, smaller organizations commonly depend on individual freelance service providers. Although freelance consultants carry smaller overhead than big service companies and can afford to charge lower rates, they are sometimes overextended, making it difficult to respond quickly to urgent situations. If an independent service provider is occupied with another client, sick, on vacation, or in training, the absence of backup help may force your business to go without assistance during an IT crisis. As your network expands, network downtime and trouble with vital software become more expensive. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides a ready source of reserve service experts to insure your IT system stays available.
- Create a Scalable Foundation for Seamless Expansion
Organizations typically start with an information architecture created on a modest budget. Lacking a proper infrastructure, band-aid fixes often get thrown onto a shaky foundation. When a network grows, stability and expandability problems can impede the success of the business. These badly built environments require careful assessment, intelligent strategic planning, and wide IT expertise to upgrade to a system architecture that can provide the solid foundation to handle vital business demands and facilitate future expansion.
- Interact with Solution Providers Rather Than Product Vendors
Smaller companies require guidance and technical education to negotiate an increasingly complex array of technology options available for accelerating business growth and enhancing efficiency. These companies hardly need a network engineer who is attempting to resell a certain vendor's products. Network support and product sales can lead to a situation where the proposed
solution is designed around a profitable technology instead of the true needs of a client. Progent eliminates these conflicts by selling just services rather than products. This allows Progent to match technical consulting with the real needs of clients.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of IT expertise, refined support software, and familiarity with corporate IT enable businesses to avoid the limitations associated with exclusive dependence on smaller service firms, independent freelance consultants, or limited internal IT help.
Progent adds value by offering:
How Does My Business Begin Receiving Remote Technical Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on professional experience, at the front lines of IT support, performing a wide variety of IT projects for an extensive array of clients. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting staff. This means that you get not only world-class technical capability, but also a consultant with field-tested approaches for using technical knowledge to fix real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for remote support and on-premises help per minute. Consequently, you are invoiced exclusively for received support. Progent does not impose a higher rate for off-hours or urgent support, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and requires no monthly commitment for support services delivered during regular business hours. Many service firms impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick repairs so you won't be forced to allow less critical problems to fester.
- Complete Records of IT Services
Progent has created a sophisticated service reporting system that records and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or local support firms who provide scant documentation or specifics of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support reports transmitted by every consultant to every client. The discipline of documenting and organizing support activity allows more efficient service and eliminates a variety of typical problems such as when a service customer is virtually held captive to a consultant who refuses to let go of vital service information.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to provide round-the-clock network tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating possible problems before they cause lost productivity, network monitoring can keep your IT network from painful and expensive service disruptions.
To initiate Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.