Fast Remote Technical Support for Winston-Salem Information Networks
For companies in Winston-Salem or anywhere in the state of North Carolina, Progent provides remote help for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified professionals have delivered online troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to solve challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified security consultants to help with high-level security architecture and troubleshooting jobs.
Progent's remote support engineers offer exceptional value because they have the real-world background and are equipped with the advanced technology necessary to resolve the majority of network problems rapidly. This lowers direct expenses since solutions use up minimal billable consulting minutes. Online help also avoids the cost of sending a consultant to your site. Your organization benefits even more with indirect costs by minimizing or avoiding network outages and related losses stemming from business discontinuity, disgruntled clients, idle employees, and de-focused management. Progent's extensive remote consulting experience is particularly valuable for businesses that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an alternative.
Progent's billing model for online support is structured to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you pay exclusively for the support that you actually get. In contrast to typical remote support companies, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute granularity and simple policy for pricing eliminate situations where quick solutions somehow turn into major tabs. Progent's skill at handling problems quickly means your business saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of customized technologies and field-tested processes which allow the maximum degree of effectiveness for remote consulting and repair for IT systems of any size. Progent offers protected VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's online support team to link to your company's environment remotely without compromising corporate security.
Progent's sophisticated customer support database application keeps extensive documentation describing all support that Progent's customers have received. Progent's team consultants have the benefit of the specifics of support delivered to each client by every Progent consultant. This archive of anomalies and resolutions is organized as a conveniently searchable proprietary database that allows Progent's remote support engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services grows over time. Progent's advanced certifications and working associations with important technology companies including Cisco and Microsoft make available other vast technical support knowledge bases and allow priority access to vendors' internal product engineers so Progent's remote consulting experts are able to find the best resolutions quickly.
Remote technical support services available from Progent to clients in Winston-Salem and throughout the state of North Carolina include:
Authorized Windows Support
Progent's Microsoft-certified online support professionals can deliver computer troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can help your company with a wide variety of technology support including
Windows Server 2016 migration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server application development,
Microsoft Skype for Business planning and deployment support, Lync Server management, and Office Communications Server troubleshooting,
Forefront TMG 2010 administration and ISA Server 2006 maintenance,
SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of affordable desktop services to help your business to install, integrate, troubleshoot, and manage workstations and laptops powered by Microsoft Windows. Progent's desktop support services include offering Windows 10 integration assistance plus Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to centralize the management of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking professionals, and certifies a consultant's networking knowledge at the master level. CCIEs can deal with even the most difficult challenges encountered in network infrastructure design, installation, maintenance, compliance, and repair. CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating anomalies with IOS Software network management utilities and developing workarounds or identifying software updates. CCIEs represent an exceptional cost-effectiveness since their broad experience enables them to find solutions for problems rapidly. In typical cases, less experienced service providers can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE engineers can communicate with your environment using state-of-the-art remote troubleshooting technology to provide efficient, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's market leading family of networking appliances by offering services that include:
CISM and CISSP Qualified Network Security Specialists
Progent's accredited CISM and CISSP cybersecurity experts can provide a range of security services that can enhance the safety of your Microsoft Windows, Apple macOS and OS X, or Linux environment against assaults or help you to recover rapidly after a damaging breach. Security services offered by Progent include: in depth data security and compliance audits using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; rapid recuperation from malicious attacks; integrating firewalls; designing safe architectures for off-site and mobile connectivity; securing your messaging system from viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote support services to help businesses of any size connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that seamlessly combine on-premises resources as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting services remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable process for recovering services rapidly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, updates and fixes and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, deploy, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud tools for managing private and hybrid cloud solutions that deliver maximum uptime, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high level of automation regardless of the physical components used by the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer remote support services to address a wide spectrum of computer technologies such as system architecture, email solutions, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and simplified management in environments that incorporate Linux-based systems with Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with migration from legacy applications to MS Windows or Linux-based environments. Progent's team-based methodology for solving technical issues promotes fast escalation, if necessary, to consultants with task-relevant experience to handle complex situations. This accelerates solutions of urgent problems, minimizes network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can provide emergency phone-based help troubleshooting anomalies affecting UNIX/Linux networks based on leading versions of UNIX including:
Mac OS X
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate managed services intended to enable small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by some of the industry's top enterprises. Progent's ProSight line of outsourced network management services covers all key areas of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis tools to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the complete malware attack progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup activities and allows fast restoration of vital data, apps and VMs that have become lost or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images/, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security companies to deliver web-based management and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, enhance and debug their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when issues are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT personnel and your Progent consultant so that all potential issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security requirements, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your company's ability either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup system that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special IT projects. Billing charges for ongoing consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these special areas of computer technology enables customers to complete critical initiatives within budget and on schedule. Progent's project-based remote engineering services include:
How Your Winston-Salem Business Can Contact Progent's Online Support Professionals
Call Center Expertise
Progent's Help Desk support alternatives for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Call Center outsourcing support services are intended for companies who lack the money or time to create an in-house Call Center but who want quick response from a reliable Help Desk Call Center with proficient phone support as well as the technical depth to escalate complex trouble tickets to advanced engineers.
Progent's Help Desk consulting support can assist you in creating an efficient new Help Desk or enhancing your current organization, selecting or modifying Help Desk software to address the particular needs of your business, or providing occasional phone support personnel to supplement your in-house Call Center group to handle demanding situations like software transitions, mass updates, or installing brand new business software.
Progent's Help Desk Call Center staff of veteran network consultants provides your customers in Winston-Salem or anywhere in the state of North Carolina immediate assistance from a reliable technical support resource with extensive background delivering phone consulting and online troubleshooting for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Call Center the reputation as a solid contributor to company productivity, and Progent's intent is to fix rather than simply report technical issues.
- Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Experts Team can supply online and in-depth consulting support and education in special application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, customization, and training for familiar Microsoft business applications including Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. For more information concerning Progent's expertise, customization, and training services, visit Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers companies in Winston-Salem, or anywhere in the state of North Carolina, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to suit your business so your computer maintenance is proactive and automated. By uncovering possible issues before they cause downtime, automated monitoring can minimize inconvenient and expensive information system breakdowns. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or systems powered by a mix of operating systems.
To get in touch with Progent about emergency online help with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.
For offices and startups in Winston-Salem or throughout the state of North Carolina, Progent's online network support engineers can deliver professional and cost-effective IT support whenever your company requires it. Long experience offering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online connectivity technology to fix network problems quickly while eliminating the expense and lost productivity that comes with in-person service visits.
Even if your Winston-Salem organization works with a local freelance support technician or employs an in-house organization that can deal with ordinary computer problems, Progentís Microsoft certified engineers can offer a convenient and transparent remote expansion of your on-site resources in cases when your usual service personnel either lack the time or the knowledge to resolve sudden system crises or especially complex integration problems.
Features of Progent's Remote Computer Support for Winston-Salem
Progent's phone help, Internet-based troubleshooting, network security consulting, and network management services give businesses in Winston-Salem or anywhere in the state of North Carolina the greatest leverage for your support investment. Whether you require one-time phone help and Internet-based troubleshooting or ongoing Help Desk outsourcing services and network administration, Progent's professionals can deliver your office world class IT support while allowing you to avoid the expense and administration overhead of running a large internal IT organization. Key features of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to companies in Winston-Salem and is also ideal for customers in more remote regions of North Carolina that lack consultants with in-depth experience supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Partner consulting company, Progent has access to a broad range of Microsoft support utilities, service information, and on-going training.
- Per Minute Rates to Reduce Expenses
Progent offers remote help on a minute-by-minute basis, so you pay only for the support you use. Progent requires no minimum fee for phone help and imposes no monthly retainer for support services delivered during normal business hours. This keeps you from paying big invoices for simple repairs.
- Access to Cisco Network Architecture Experts
Progent's registered experts for Cisco can provide the services of on-staff specialists who have experience in designing, deploying, and troubleshooting networking solutions based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you build fast, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Specialists Group
Progent's core support offerings include technology integration, Microsoft Exchange Server expertise, system security design, and Help Desk outsourcing support. Progent's Experts group can provide in-depth consulting expertise for specific application areas. Support available from the Application Experts Group covers:
Dynamics GP/Great Plains Consulting and Programming
MS Project Support
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Consulting and Troubleshooting
BI Reporting Development and Troubleshooting
UNIX, Linux and Sun Solaris Integration
SQL Server 2016 Application Design and SQL Server 2014 Application Development and Troubleshooting
Oracle Management Support and Software Development
MySQL Management Support and Application Programming
Amazon MWS Programming and Debugging
By offering a convenient one-stop source for IT generalists and application experts, Progent is able to tailor fast, inexpensive, and comprehensive information technology solutions that meet the specific needs of your company.
- State of the Art Remote Connectivity Tools
Protected online access allows Progent's support experts to observe precisely what your customers see. This makes it possible to find quick fixes to issues that might otherwise require a costly personal visit. State-of-the-art online connectivity tools and expert technicians together enable Progent to resolve most IT issues rapidly and economically. Progent is a pioneer in offsite troubleshooting and remote system monitoring.
- Support for Leading VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- 24x7 Service for Maximum Network Availability
For organizations with line-of-business applications, Progent offers optional round-the-clock remote support services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this offering can help ensure maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are intended especially for budget-constrained companies whose clients need immediate recourse to a Help Desk Call Center with effective telephone support and complete escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, breadth of IT expertise, refined remote support software, and familiarity with corporate IT allow companies to avoid the limitations associated with exclusive dependence on smaller service organizations, individual freelance service providers, or limited internal resources.
Progent stands out by providing:
How Does Our Company Start Receiving Online Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of hands-on industry experience, in the trenches of IT service, performing a wide variety of technical tasks for a large array of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices standards that Progent teaches its consulting personnel. This guarantees that you get not just expert technical capability, but also a consultant with proven approaches for using computer knowledge to fix real-world IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-premises help per minute. Consequently, you owe just for received support. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no startup fee and requires no monthly commitment for services provided during normal working hours. Many service organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast repairs so you will not be forced to allow less critical problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all billed services. Unlike many independent consultants or small service organizations who provide minimal documentation or specifics of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service documentation sent by each staff member to every client. The practice of detailing and organizing service activity results in more effective service and eliminates a variety of common misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to offer round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By uncovering possible problems before they result in downtime, system monitoring can keep your information network from stressful and expensive availability losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.