Immediate Online Support for Winston-Salem Computer Networks
For organizations in Winston-Salem or anywhere in North Carolina, Progent provides online technical support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have provided online troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to help with challenging infrastructure problems, as well as the assistance of CISSP-certified cybersecurity experts to handle advanced security architecture and diagnostic jobs.
Progent's online technical support engineers provide excellent value due to the fact that they have the real-world background and have access to the advanced technology necessary to solve the majority of information system issues quickly. Efficient support lowers direct costs since service calls use up minimal billable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your location. Your organization saves additionally with incidental costs by reducing or eliminating system outages and related losses due to business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's extensive remote technical support know-how is especially helpful for organizations that are dependent on public clouds for vital infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an option.
Progent's billing policy for online support is designed to stretch your network support investment. Progent charges per minute for phone consulting, so you are billed only for the support that you actually get. In contrast to typical remote support organizations, Progent requires no startup fee or minimum fees. Progent's one-minute granularity and simple policy for billing eliminate situations where quick repairs somehow end up as major invoices. Progent's penchant for handling problems quickly means your business spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an array of customized technologies and proven processes which permit the highest degree of efficiency for remote technical support and repair for IT systems of any size. Progent provides secure Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's online support team to link to your environment without violating network security.
Progent's proven customer support reporting system maintains comprehensive documentation describing the support that Progent's customers have received. Progent's team consultants have access to the records of support rendered to every Progent customer by every engineer. This archive of problems and resolutions is structured as a readily retrievable internal database that enables Progent's online support engineers to communicate their experiences company-wide to make sure that the quality of Progent's support services improves over time. Progent's extensive list of accreditations and close relationships with key industry leaders such as Cisco and Microsoft make available other massive support databases and permit fast response from manufacturers' in-house support staff so Progent's remote consulting specialists are able to find the most efficient solutions quickly.
Remote support available from Progent to businesses in Winston-Salem and throughout the state of North Carolina include:
Authorized Windows Experts
Progent's Microsoft-expert online support engineers offer computer system repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can assist your company with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 migration, Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint Server application development, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of affordable PC desktop consulting and support services to assist you business to deploy, integrate, troubleshoot, and administer desktop PCs and laptops powered by Windows. Progent's PC desktop support services cover areas such as offering Windows 10 migration assistance as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to centralize the management of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure consultants, and indicates an individual's technical knowledge at the master level. Cisco-qualified CCIEs know how to handle the most stubborn issues occurring in network infrastructure design, integration, maintenance, compliance, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing problems with IOS Software network management utilities and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs are an excellent value because their deep expertise enables them to find solutions for problems quickly. In typical instances, less qualified consultants can struggle for many hours or days with the same tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can communicate with your environment via state-of-the-art on-line troubleshooting tools in order to provide efficient, safe, and economical diagnosis and remediation.
Progent's Cisco CCIEs offer assistance with all of Cisco's popular selection of infrastructure products by offering consulting services such as:
CISM and CISSP Certified Network Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of security solutions to enhance the immunity of your Windows, macOS and OS X, Linux environment against assaults or assist you to recover rapidly after a serious penetration. Security solutions offered by Progent include: thorough network security analysis utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; rapid recovery from malicious assaults; installing firewalls; establishing safe mechanisms for remote and mobile connectivity; protecting your messaging infrastructure from viruses, spam and DHA attacks; and initiating 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced online consulting support to help companies of all sizes integrate their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that seamlessly combine on-premises IT assets as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable workflow for recovering services quickly following a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and fixes and can generate reports to verify complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud solutions that provide high availability, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high level of automation regardless of the hardware used by the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide online support services to address a wide range of computer technologies including system infrastructure, messaging systems, system and process security, plus UNIX/Linux and Windows integration. For server hardware consolidation and easy management in networks that incorporate Linux-based systems with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also help with migration from legacy systems to Microsoft Windows or Linux solutions. Progent's team-oriented approach to solving network issues enables fast escalation, when required, to engineers with task-relevant experience to handle complex situations. This expedites repair of critical problems, minimizes network downtime, and cuts support costs.
Progent's UNIX/Linux consultants can provide urgent online help diagnosing problems affecting UNIX/Linux systems based on popular versions of UNIX such as:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price managed services intended to enable small and medium-size organizations to benefit from the same best-of-breed technology used by many of the world's leading enterprises. Progent's ProSight line of network monitoring and management services addresses all key aspects of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis technology to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily escape legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to address the entire malware attack lifecycle including protection, identification, mitigation, remediation, and forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools packaged within one agent managed from a single control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you prove compliance with legal and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical files, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide world-class expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security companies to provide centralized control and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, enhance and troubleshoot their networking hardware such as routers, firewalls, and load balancers plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network maps are kept updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that need critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so that all looming problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery expert. The interview is designed to evaluate your organization's ability either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup environment that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special information technology programs. Progent's rates for longer-term development or consulting tasks are set according to the level of expertise of the consultants required. Progent's experience with these important fields of computer technology enables customers to complete major projects economically and on schedule. Progent's special remote engineering services include:
How Your Winston-Salem Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Support
Progent's Help Desk support alternatives for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are intended for businesses who lack the budget to support an in-house Help Desk but who want quick access to a reliable Call Center with professional phone assistance as well as the ability to escalate complex trouble tickets to advanced engineers.
Progent's Call Center consulting services can aid you in building an effective new Help Desk Call Center or enhancing your current one, identifying or modifying Help Desk application software to address the unique requirements of your corporation, or providing occasional phone support personnel to supplement your internal Help Desk team to deal with demanding scenarios such as software migrations, mass updates, or installing brand new business software.
Progent's Help Desk Call Center staff of experienced network experts offers your computer users in Winston-Salem or anywhere in the state of North Carolina rapid assistance from a dependable technical support group with substantial background offering phone consulting and online repair service for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk Call Center recognition as a solid enabler of business efficiency, and Progent's policy is to resolve rather than simply report network problems.
- Business Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Consulting staff can supply online and in-depth consulting expertise and training in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and education for popular Microsoft applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's expertise, custom development, and education services, visit Progent's Applications Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Winston-Salem, or anywhere in the state of North Carolina, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to suit your environment so your computer maintenance is proactive rather than reactive. By uncovering potential trouble spots before they evolve into network outages, remote monitoring can head off inconvenient and costly service breakdowns. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or networks that incorporate a mix of platforms.
To contact Progent about urgent online expertise with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Winston-Salem or anywhere in the state of North Carolina, Progent's online computer support specialists are ready to deliver effective and economical system help the moment your business has to have it. More than 15 years of offering remote technical assistance has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to fine tune online access tools to fix computer problems rapidly while avoiding the expense and lost productivity associated with on-premises service visits.
Even if your Winston-Salem office relies on a local freelance support technician or maintains a full time IT staff that can handle typical computer issues, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and seamless remote expansion of your local resources for situations when your usual service personnel either don't have the time or the experience to address unexpected network crises or particularly complicated integration projects.
Details of Progent's Remote Network Services for Winston-Salem
Progent's online support, remote repair, network security expertise, and system management services give companies in Winston-Salem or anywhere in the state of North Carolina unparalleled leverage for your IT budget. Whether you require one-time telephone help and Internet-based network repair or ongoing Help Desk Call Center support and system management, Progent's professionals can deliver your office enterprise-level network support while permitting you to eliminate the expense and administration overhead of running a large internal IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Telephone Access to Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to businesses in Winston-Salem and is also ideal for networks in geographic regions of North Carolina that lack technicians with proven expertise supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the use of a broad range of Microsoft support utilities, service databases, and continuing education.
- Per Minute Rates to Minimize Costs
Progent provides remote support on a by-the-minute basis, so you pay only for the support you receive. Progent requires no minimum charge for online service and imposes no periodic subscription fee for support services provided during normal business hours. This protects you from paying big invoices for quick repairs.
- Availability of Cisco Network Architecture Professionals
Progent's registered experts for Cisco can provide help from authorized professionals who have skill in designing, deploying, and managing networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, high-availability, and protected infrastructure for wireline and wireless networking.
- Application Specialists Consulting
Progent's core support services include technology integration, Microsoft Exchange Server expertise, network security design, and Help Desk Call Center services. Progent's Application Experts group can provide world-class consulting expertise in specific application areas. Help offered by the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Support and Customization
MS Project Expertise
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Support
BI Reporting Consulting and Training
Power BI Integration and Training
UNIX, Linux and Solaris Support
Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL 2014 Application Programming and Debugging
Oracle Management Support and Application Programming
MySQL Project Management and Software Programming
Apple Macintosh Support
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a full service centralized resource for network generalists and application experts, Progent can tailor timely, inexpensive, and comprehensive information technology solutions that align with the specific needs of your company.
- Advanced Remote Connectivity Tools
Protected remote connectivity allows Progent's service professionals to see exactly what your customers see. This makes it possible to find quick fixes to issues that might otherwise require an expensive onsite visit. Effective online access tools and experienced technicians combine to enable Progent to resolve most IT problems quickly and economically. Progent is an industry leader in offsite support and remote system monitoring.
- Compatibility with Popular VPN Gateways
Progent can provide secure Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- Round-the-Clock Support for Maximum Network Availability
For businesses with line-of-business applications, Progent offers optional 24x7 online technical services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this service can help ensure maximum network uptime.
- Help Desk Services
Progent's Help Desk outsourcing programs are intended especially for budget-conscious offices whose workers require immediate access to a Help Desk Call Center with expert phone support and complete escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of IT knowledge, refined support tools, and familiarity with corporate IT enable businesses to avoid the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance consultants, or limited internal IT help.
Progent stands out by providing:
How Does Our Company Start Getting Remote Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on professional experience, at the front lines of network support, executing a wide variety of IT projects for a large mix of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into shared best practices training that Progent instills in its support team. This means that you get not only world-class technical skills, but also a consultant with field-tested methods for using computer knowledge to resolve real-world IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for online support and on-site visits by the minute. As a result, you are charged exclusively for received services. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in areas where Progent offers on-site service, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no initialization charge and asks no retainer for services provided during regular business hours. Many service firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for fast solutions so you won't be forced to allow simple problems to stay unaddressed.
- Full Records of IT Services
Progent has created a comprehensive support reporting system that records and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or local service organizations who offer minimal documentation or specifics of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service reports transmitted by each staff member to each client. The discipline of detailing and organizing service activity results in more efficient service and eliminates a slew of typical problems such as when a support client is virtually held captive to a consultant who refuses to release the keys to the kingdom.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the few consulting companies to provide 24x7 network monitoring services powered by MS Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By uncovering possible problems before they cause downtime, network monitoring can keep your information network from stressful and costly service losses.
To get started with Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.