Fast and Affordable Remote Troubleshooting for Winston-Salem North Carolina IT Networks
Immediate Online Support for Winston-Salem SystemsFor companies in Winston-Salem North Carolina, Progent provides online help for computer systems based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in every state in the United States. (See testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging networking issues, as well as the services of CISSP-accredited cybersecurity experts to handle high-level security design and diagnostic issues.

Progent's online support engineers provide excellent leverage due to the fact that they have the real-world background and are equipped with the advanced tools needed to solve most information system problems rapidly. Efficient support reduces direct expenses since service calls require minimal billable consulting minutes. Remote support also eliminates the expense of sending a consultant to your office. Your company benefits even more with incidental costs by minimizing or avoiding network outages and related losses due to business discontinuity, upset clients, unproductive employees, and distracted management. Progent's advanced remote consulting experience is particularly valuable for businesses that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be useful.

Progent's pricing policy for online support is designed to stretch your network support dollar. Progent charges on a per-minute basis for phone consulting, so you owe only for the support that you receive. Unlike many online service companies, Progent requires no startup surcharge or minimum fees. Progent's one-minute granularity and clean policy for billing avoid scenarios where speedy. minor repairs somehow turn into large bills. Progent's penchant for solving problems efficiently means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered a collection of customized tools and field-tested methodologies that ensure the maximum degree of efficiency for online technical support and repair for information networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's online support team to access your company's environment remotely without violating network security.

Progent's proven service database application stores detailed records for the support that Progent's customers have received. Progent's authorized service personnel have access to the records of assistance delivered to every client by any consultant. This history of anomalies and repairs is structured as a conveniently searchable proprietary database that enables Progent's online technical professionals to communicate their experiences with the whole team to ensure that the quality of Progent's support grows over time. Progent's extensive list of certifications and working associations with important industry leaders such as Cisco and Microsoft open up other vast support knowledge bases and allow priority response from manufacturers' internal product engineers so Progent's online service specialists are able to arrive at the best resolutions quickly.

Online technical support services provided by Progent to companies in Winston-Salem North Carolina include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, flat-rate managed services designed to allow small and medium-size organizations to benefit from the same advanced IT solutions used by many of the world's top enterprises. The ProSight portfolio of outsourced network management services addresses all critical facets of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior machine learning technology to guard endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to address the entire threat lifecycle including blocking, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your company's unique needs and that allows you demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup technology companies to produce ProSight Data Protection Services (DPS), a portfolio of offerings that provide backup-as-a-service. ProSight DPS products automate and track your data backup operations and enable transparent backup and fast restoration of important files, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss resulting from hardware breakdown, natural disasters, fire, malware such as ransomware, user error, malicious employees, or application bugs. Managed backup services in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these fully managed services are best suited for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide organizations of all sizes a versatile and affordable alternative for evaluating, testing, scheduling, implementing, and tracking updates to your dynamic information system. Besides optimizing the protection and functionality of your computer environment, Progent's patch management services allow your in-house IT staff to focus on line-of-business initiatives and activities that deliver maximum business value from your network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation on iOS, Android, and other personal devices. Using Duo 2FA, whenever you log into a protected online account and give your password you are asked to confirm your identity on a unit that only you possess and that is accessed using a different network channel. A broad selection of devices can be used as this added form of ID validation including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can designate multiple validation devices. For details about ProSight Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of real-time and in-depth management reporting tools created to work with the industry's leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues like spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security vendors to provide centralized management and world-class protection for your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, monitor, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding devices that need important updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your network running at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT staff and your assigned Progent consultant so all potential issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an objective evaluation of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security standards, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's preparedness to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup environment that aligns with your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special IT projects. Progent's rates for longer-term consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these special areas of computer technology allows customers to execute critical initiatives within budget and on time. Progent's project-based remote engineering solutions include:

  • Call Center Services
    Progent's Help Desk Call Center service offerings for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution built around the leading professional services automation (PSA) tool for handling service requests, ticketing, ownership, status tracking, and metrics.

    Progent's Call Center team of veteran network professionals provides your workers in Winston-Salem North Carolina instant communication with an efficient support resource with substantial background providing phone support and online diagnostics for computer environments powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk Call Center the reputation as a crucial driver of company success, and Progent's aim is to solve instead of simply record IT issues.

  • Business Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff offers phone-based and in-depth consulting expertise and education in key application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, programming, and training for popular Microsoft business applications including CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. To read additional information on Progent's expertise, programming, and education offerings, refer to Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide world-class remote and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of System Center2, expand or optimize your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver companies in Winston-Salem North Carolina remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can tune SCOM to suit your business so your IT maintenance is proactive and automated. By spotting emerging trouble spots before they evolve into crashes, proactive monitoring can avoid disruptive and costly network crises. Progent can also provide help with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or networks that support a mix of OS platforms.
How Your Winston-Salem Business Can Contact Progent's Remote Service Experts
To contact Progent about urgent remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Online Help, phone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Winston-Salem North Carolina, Progent's online computer support engineers are ready to deliver professional and economical system support whenever your company requires it. Over two decades of delivering online repair services has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to fine tune online access technology to solve network problems quickly while eliminating the expense and lost time that comes with in-person support visits.

Even if your Winston-Salem organization works with a regular freelance consultant or employs an in-house IT staff that can deal with ordinary network issues, Progent's Microsoft certified engineers are available to provide an easy and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either lack the availability or the expertise to deal with unexpected system crises or particularly tough integration problems.

Features of Progent's Remote Computer Services for Winston-Salem North Carolina
Progent's phone support, remote repair, network security consulting, and network administration services offer companies in Winston-Salem North Carolina the greatest leverage for your support budget. Whether you require one-time phone support and Internet-based network repair or full-time Help Desk call center services and system management, Progent's experts can deliver your company world class network support while permitting you to eliminate the expense and administration overhead of maintaining a full-service in-house IT staff. Key features of Progent's online help program include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of technical background, fine tuned remote support tools, and familiarity with enterprise networking allow companies to escape the pitfalls of excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

How Does Our Company Begin Receiving Online Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.



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    Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it.

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    Duo Zero Trust Security Support and Setup

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    Technology Consulting System Center 2016 and SQL Server

    Progent's Microsoft-certified consulting experts have more than 10 years of background designing, deploying, optimizing and repairing Microsoft SCOM environments and can provide companies of any size expert online or onsite consulting services for SCOM 2012. Progent can assist your company to design an architecture for System Center 2012 Operations Manager servers that provides the performance and resilience required to watch over your IT resources efficiently, whether your datacenters are on-premises, cloud-based, or a hybrid solution. Progent's SCOM consultants can also assist you to install and set up SCOM 2012 management packs based on industry best practices for monitoring network infrastructure as well as Microsoft and third-party apps and services. In addition, Progent can deliver responsive online or on-premises troubleshooting to help you to fix critical issues detected by SCOM 2012.

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    Progent can provide advanced remote consulting support to help companies connect their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can help your IT team to design and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that utilize on-premises IT assets along with cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud integration support services such as Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 20 years of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.

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    Progent's Microsoft-certified Windows 11 consulting experts offer a range of services for Windows 11 including Microsoft 365 integration, mobile device management and synchronization, teleworker connectivity, data and identity security, streamlined provisioning, and Call Center support services.

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    Progent offers remote and on premises consulting to assist your organization with any facet of business intelligence reporting from debugging or enhancing applications to planning and implementing a comprehensive business intelligence environment. Progent's BI consultants can help you to maintain your current reporting environment, assist you to upgrade databases and applications from a legacy reporting product to a current solution, and provide custom online mentoring to meet your specific requirements. Progent's management reporting and analytics professionals offer expertise in the leading business analytics reporting platforms such as Microsoft's SQL Server business intelligence suite (SSIS, SSAS, and SSRS), Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel business analytics add-ins such as Power Pivot, Power Query and Power View, and Report Builder.

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    Progent can assist your company to create, deploy and troubleshoot a backup plan built around MSP360 software. MSP360 enables file/folder or image backup/recovery for virtual machines and physical computers, works with all popular public clouds, and permits businesses to create a data protection solution with a low RTO and a defined Recovery Point Objective. With ProSight DPS 360 Backup, Progent can provide end-to-end monitoring and remote management of your backup environment to protect against data loss caused by human mistakes, system errors, ill-intentioned insiders, and malware assaults like ransomware.

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    Progent's Cisco-certified wireless integration experts can assist you to configure, administer, and troubleshoot Cisco Wi-Fi products including Aironet and Meraki Wave 2 Wi-Fi access points (APs) plus Cisco's Wireless Network Controllers.

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    Progent's ProSight portfolio of managed services are geared to offer organizations who have minimal in-house IT administration and support teams with affordable access to world-class management tools and technical experts. Advantages of Progent's ProSight catalog of managed IT services include predictable network management costs, automation of common administrative processes, continual adoption of new technology, smooth migration from legacy technology to modern solutions, improved fit between information technology with business goals, guidance from veteran IT experts, and freeing up management to concentrate on business instead of fast-evolving network technology.

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    Amazon Marketplace Web Service is an integrated collection of APIs that allows Amazon sellers to streamline their operations by automating key sales functions including listings, orders, payments, inbound and outbound fulfillment, and reports. By tapping into Amazon's extensive online selling environment and automating their sales processes, vendors can expand their market, reduce their operating costs, accelerate reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development staff and provide programming, workflow integration, project management support, and mentoring so you can shorten development time and speed up your return on investment.

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    Progent's Microsoft-certified consultants offer organizations of any size consulting, technical support, and development expertise for Microsoft SharePoint Server and SharePoint Online. Microsoft SharePoint is an enterprise platform that uses web-based technology for efficiently connecting people, teams and information. SharePoint Server offers a common spot for your workers or customers to access, organize, distribute and manipulate relevant information, files, and software and to communicate with other people. SharePoint enables quicker and better decisions, more effective access across teams and more economical business processes. Windows SharePoint Services connect employees, clients, teams and projects with the knowledge they've developed in a way that makes data convenient to find, download and re-use. Progent's SharePoint consultants can help you to manage your current SharePoint environment or upgrade to the current version of SharePoint.

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    Progent can help your IT team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that combine physical resources along with one or more cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services that include Azure hybrid cloud planning and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has 20 years of experience delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.

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    Progent can assist you to evaluate the wealth of subscription plans offered with Microsoft 365, formerly branded Office 365, and integrate your network with Microsoft 365 so you derive maximum business value. Progent offers expertise with multi-platform networks that include Windows, macOS, and Linux operating systems. Progent can also help you to build and manage hybrid networks that transparently combine local and cloud-based products and services.

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    Progent's Co-managed Help Desk service makes it possible for your business to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution based on ConnectWise Manage, the leading shared PSA tool for handling service requests, ticketing, responsibility, progress tracking, and reporting.

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    Progent's certified ISA Server consulting experts have long experience developing ISA Server-based security solutions for information systems with many sites, remote workers, and mission-critical eCommerce applications. Progent's ISA Firewall consultants are available to assist your small business in designing and implementing an installation of ISA 2000 Server or ISA Server 2004 that supports your information protection requirements without overly restricting your IT system productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.

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    Progent's Wireless Consulting Services provide a convenient, affordable option for companies of any size to integrate, manage, monitor and repair cutting edge wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can help you design and install hardware such as Cisco's Aironet and Meraki access points and wireless network controllers. For wireless messaging and online business applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.

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  • Cisco Consulting Jobs Available
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    Progent is seeking to find fulltime, results-oriented Microsoft certified consultants with Microsoft Certified Systems Engineer credentials; Cisco accredited network consultants with Cisco CCNP or CCIE credentials; security professionals with CISSP or CISA or equivalent security credentials; and high-end network design consultants with experience in mobile solutions, wireless connectivity, high availability, workplace recovery, data protection, and virtual servers. Progent also seeks professionals to join our staff of desktop support specialists and remote troubleshooting experts. Also, Progent is looking for experienced managers able to perform productively in our fast-paced, virtual office environment.

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    Desktop Phone Support Services

    Progent offers a broad array of cost-effective consulting and support services to assist your business to install, integrate, troubleshoot, and administer workstations and laptops powered by Microsoft Windows, Apple macOS and OS X, or popular editions of Linux. Progent can provide onsite or online assistance for single machines or notebooks or help your business to plan and implement a company-wide rollout of new or revised OS platforms and business applications. Progent can also provide consultants and technicians to help you to prepare for and complete a company relocation or consolidation designed to produce the least possible disruption of your productivity.

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  • Microsoft Virtual Machines Technical Support Services
    Top Quality Microsoft Virtual Server 2005 Engineer

    Microsoft Virtual Server, hosted on the Windows Server operating system and based on technology first developed by Connectix, delivers the performance needed to carry out hardware reduction, application upgrade, and server quarantine tasks via virtualization techniques in an enterprise-ready IT network with high expandability, manageability, and reliability. Microsoft has targeted Virtual Server at businesses who want to enhance ROI in software programming and testing, upgrading from legacy line-of-business applications, and hardware consolidation. Progent's certified Virtual Server experts can assist your IT staff to evaluate and deploy Microsoft Virtual Server.

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  • Consultancy Hybrid cloud
    Hybrid cloud integration Consulting Services

    Progent can assist your IT team to plan and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that combine physical resources along with one or more public cloud services. To assist you to integrate cloud services with networks, Progent offers a range of public cloud migration services such as Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has 20 years of experience providing high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.

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  • Mac Virus Recovery Support and Help
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    Progent's certified security staff can show you how to secure your Mac environment through professional services including performing security audits, clean up after virus and worm attacks, configuring firewalls, implementing secure remote and mobile access, deploying automated software for protection against viruses, spam, and malware, and developing a comprehensive security strategy appropriate for the particular goals of your corporate network.

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  • Network Troubleshooting Computer Consultants
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    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding appliances that require critical updates, or identifying the cause of performance problems.

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    Progent's certified consultants can assist you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your organization, create test systems and rollout strategies, tune your network infrastructure for local, multi-site, cloud-based, and partial-cloud environments, train your IT management team, develop a corporate-wide security plan, streamline network administration, help with application development, and build and validate a DR/BC plan.

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    The CISA accreditation is a prestigious achievement that signifies expertise in information system security audit and control. Accredited by the American National Standards Institute (ANSI), the CISA accreditation has consultants pass an extensive examination administered by the ISACA professional association. Progent offers the expertise of a CISA-Certified network security audit professional able to help businesses in the areas of information systems audit process, IT administration, network assets and infrastructure ROI, information technology service delivery, protection of information resources, and disaster recovery planning.

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    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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    Progent's support services for software/firmware update management offer businesses of all sizes a flexible and cost-effective alternative for assessing, testing, scheduling, applying, and documenting software and firmware updates to your virtual and physical; servers, peripherals {like printers, network infrastructure appliances such as routers and wireless access points, and Internet-of-Things devices like sensors and robotics.

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    Progent can assist small and mid-size organizations to configure security protection systems and deliver response expertise required for offsite workers.

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