For small businesses in Winston-Salem or anywhere in the state of North Carolina, Progent offers technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft platforms. Progent has delivered remote troubleshooting to companies in all 50 states in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE network specialists for complex connectivity issues, plus the services of CISSP and CISM-accredited security consultants to handle advanced security design and disaster recovery preparedness.
Progent's online support engineers represent excellent value due to the fact that they have the practical experience and the advanced technology to solve most network issues quickly. Efficient support lowers immediate costs because solutions require a smaller number of chargeable minutes. Remote help also avoids the cost of dispatching a consultant to your office. Your organization benefits even more in indirect costs by minimizing or avoiding network downtime and associated costs due to business discontinuity, disgruntled clients, idle employees, and distracted management.
Progent's pricing model for remote support is structured to maximize the impact of your IT service dollar. Progent bills per minute for telephone-based assistance, so you pay just for the support that you actually get. Unlike typical remote service companies, Progent imposes no service activation charge or minimum job duration. Progent's one-minute granularity and simple model for pricing eliminate situations where speedy. minor fixes manage to end up as major bills. Progent's skill at handling technical issues efficiently translates into your business conserving money.
Progent's Remote Technical Support Tools
Through years of experience, Progent has developed a set of customized tools and proven methodologies which allow the highest level of effectiveness for online consulting and troubleshooting for small and midsize company IT networks. Progent offers secure VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology allows the consultants of Progent's Technical Response Center to link to your environment remotely without violating corporate security.
Progent's proprietary technical support reporting application includes detailed documentation of all support that Progent's clients have been provided. Progent's team service personnel have access to the records of services provided to each Progent client by any Progent engineer. This archive of trouble tickets and responses is stored as a conveniently exploitable support knowledge base that enables Progent's online support experts to share their knowledge with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's advanced accreditations and close associations with major vendors including Cisco and Microsoft make available other vast technical knowledge bases and permit fast access to manufacturers' internal product engineers so Progent's remote consulting experts are able to come up with the most efficient solutions in the least time.
Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's phone services in Winston-Salem or anywhere in North Carolina or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Urgent Support.
Phone-based Support Services Provided by Progent
Progent's remote consulting engineers offer certified skills in an extensive set of products and technologies. This wide range of technical skills permits Progent's engineers to manage practically any emergency that may occur in a small or midsize company network. Credentials earned by Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), CCVP, and Design Professional.
To support clients with mixed-OS networks, Progent also offers the skills of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Phone-based support services Offered by Progent to customers in Winston-Salem and anywhere in the state of North Carolina include:
Additional Support Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services address a wide spectrum of information technology including network architecture, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server hardware economization and simplified administration, and migration from legacy applications to current MS Windows or Linux-based solutions. Progent's group-oriented methodology for resolving technical issues promotes quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex situations. This expedites solutions of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux consultants can provide urgent online help for diagnosing anomalies within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:
Important Linux versions for which Progent can provide expertise include:
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for networking professionals, and certifies an individual's networking skills at the master level. CCIEs know how to deal with even the most intractable challenges encountered in network infrastructure design, deployment, maintenance, protection, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with IOS network administration utilities and coming up with alternate approaches or identifying program patches. CCIEs offer excellent value because their depth of experience allows them to find solutions for the most difficult problems rapidly. In common cases, less experienced service providers can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can resolve in minutes.
Few support providers make Cisco CCIEs accessible to assist small and mid-size businesses. Progent offers quick phone contact with a CCIE so your company can receive urgent help for severe network issues that are hurting business efficiency but are outside the scope of your regular IT service personnel. Progent's Cisco CCIE support experts can connect to your computer system by means of the latest remote support technology in order to perform quick, safe, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's industry-leading selection of networking products such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network technology.
Certified Windows Experts
Progent's Microsoft-premier online service experts can deliver network troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can help you with a wide variety of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint Server 2019 design and configuration,
Skype for Business Server migration support, Lync Server integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a full array of remote desktop support services such as Windows 7 migration support, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Premier Network Security Specialists
Progent's accredited CISSP and ISSAP security engineers offer a variety of security services to enhance the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against assaults or help your company to clean up quickly following a damaging penetration. Security services available from Progent include: in depth network security analysis using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recuperation from virus and worm assaults; configuring firewalls; designing safe techniques for remote and mobile access; guarding your email infrastructure against spam and directory harvest attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting services to help companies of all sizes connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that seamlessly combine physical IT assets as well as cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent offers the skills of seasoned online consulting professionals for special IT projects that small businesses frequently need. Progent's rates for longer-term development or consulting projects are set according to the qualifications of the consultants assigned. Progent's background in these special fields of information technology enables clients to execute critical initiatives within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Winston-Salem Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center service options for small and midsize companies with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Standard Help Desk Call Center services are intended for smaller companies who lack the budget to support an internal Call Center but who want quick communication with a dependable Help Desk Call Center with professional telephone support plus the available expertise to escalate complex problems to advanced engineers.
Progentís Help Desk Co-management services allow your IT organization to split the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution based on the top professional services automation tool for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting services can assist you in creating an efficient new Help Desk Call Center or enhancing your existing one, evaluating or customizing Help Desk software to meet the unique requirements of your corporation, or adding occasional phone support personnel to work with your in-house Help Desk team during unusually busy situations such as software migrations, major updates, or installing new business software.
Progent's Help Desk Call Center staff of experienced network experts offers your workers in Winston-Salem or anywhere in the state of North Carolina rapid access to an efficient network service resource with substantial experience providing phone help and remote diagnostics for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk Call Center the reputation as a major driver of business efficiency, and Progent's policy is to resolve and not just annotate network issues.
Business Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Experts staff offers online advanced engineering expertise and training in special application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting expertise, custom programming, and training for familiar Microsoft applications including CRM, Project, Word, and MS Office Excel. To find out more information about Progent's consulting, customization, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Apple Mac consultants can support the artistic elements of Mac computing by delivering phone-based consulting support and education in imaging, audio, and video. Progent's consultants can provide assistance in a large selection of Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with specific jobs such as scanning or digitizing audio/video or establishing an audio/video production facility.
Online Network and Server Monitoring Services
Progent offers companies in Winston-Salem, or anywhere in the state of North Carolina, remote network and server monitoring services based on MS Operations Manager IT infrastructure monitoring, adapted by Progent to fit your business so your IT support is proactive and automated. By detecting potential trouble spots before they result in full-scale emergencies, proactive monitoring can ward off stressful and costly information system crises. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or environments powered by a variety of operating systems.
To get in touch with Progent about urgent phone-based assistance with UNIX, Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent.