For small companies located in Winston-Salem or anywhere in the state of North Carolina, Progent offers help for computer systems powered by UNIX or Linux or for environments that feature a combination of UNIX and Windows platforms. Progent has delivered remote troubleshooting to companies in every state in the U.S. (Refer to Progent's client recommendations). Progent also offers the consultation Cisco CCIE network specialists for challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified security consultants to handle high-level security design and disaster recovery planning.
Progent's online technical support services offer excellent value because they have the real-world experience and the sophisticated technology to resolve the majority of network problems rapidly. This reduces direct expenses because service calls require a smaller number of chargeable consulting minutes. Online support also avoids the expense of dispatching a consultant to your location. Your company benefits additionally with incidental expenses by minimizing or avoiding system outages and related losses due to business disruption, upset customers and vendors, idle workers, and de-focused management.
Progent's pricing policy for online support is designed to maximize the impact of your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you pay exclusively for the services that you receive. Unlike many online service firms, Progent requires no initialization fee or minimum job duration. Progent's one-minute granularity and clean policy for pricing eliminate scenarios where speedy. minor solutions somehow end up as substantial tabs. Progent's skill at solving technical issues quickly translates into your company spending less cash.
Progent's Online Technical Support Technologies
Through years of experience, Progent has developed an arsenal of customized tools and proven processes which allow the maximum level of effectiveness for remote consulting and repair for small business computer systems. Progent offers protected VPN support for gateways from multiple popular sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN connectivity permits the staff of Progent's online support team to interface to your company's network remotely without breaching corporate security.
Progent's proprietary service database system stores detailed documentation of the service that Progent's clients have been provided. Progent's staff service personnel have the benefit of the specifics of support rendered to each Progent customer by any consultant. This database of problems and solutions is organized as an easily exploitable proprietary database that permits Progent's remote technical experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support grows over time. Progent's advanced accreditations and working associations with important industry leaders such as Cisco and Microsoft make available additional extensive support knowledge bases and permit priority access to vendors' in-house support staff so Progent's remote consulting specialists are able to determine the best solutions quickly.
Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's remote support in Winston-Salem or anywhere in North Carolina or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for network help, visit Immediate Emergency Support.
Online Network Support Services Offered Progent
Progent's phone-based support professionals have credentials in an extensive array of technologies. This wide range of capability allows Progent's consultants to tackle practically any emergency that may occur in a small or midsize company information system. Credentials earned by Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To provide assistance to customers with multi-operating system environments, Progent also offers the skills of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP network security specialists, and CISSP-ISSAP consultants.
Phone-based support services available from Progent to clients in Winston-Salem and throughout the state of North Carolina include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services cover a wide spectrum of computer technology such as network infrastructure, email systems, network and process security, UNIX/Linux and Windows coexistence, VMware technologies for server hardware consolidation and simplified administration, and migration from legacy applications to current Microsoft Windows or Linux-based solutions. Progent's team-oriented approach to solving technical issues promotes quick escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This expedites solutions of critical problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can provide emergency phone-based help for analyzing problems within UNIX, Linux, or Solaris networks based on leading variants of UNIX including:
Major Linux platforms for which Progent can provide expertise include:
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the highest accreditation for networking consultants, and validates a consultant's networking knowledge at the master level. Cisco CCIEs know how to handle even the most intractable challenges occurring in network infrastructure design, installation, administration, security, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in analyzing problems with Cisco IOS network administration utilities and developing alternate approaches or identifying software patches. CCIEs represent an excellent value because their broad experience allows them to find solutions for the most difficult problems quickly. In common instances, less experienced consultants can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes.
Few service organizations make Cisco-qualified CCIEs available to help small and mid-size businesses. Progent can provide fast phone access to a CCIE so you can receive immediate help for severe network issues that are lowering worker productivity but are beyond the comfort zone of your regular computer support providers. Progent's CCIE consultants can interface to your computer system by means of state-of-the-art on-line support technology in order to provide efficient, safe, and economical diagnosis and remediation.
Progent's CCIEs offer expertise in the complete line of Cisco's popular family of connectivity appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected broadband and integrated services routers, wireless access points, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as VPN products.
Authorized Windows Support
Progent's Microsoft-certified remote service experts can deliver computer problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can help you with a broad variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint 2013 development,
Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management and Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of online PC desktop services such as Microsoft Windows 7 migration support, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Certified Network Security Professionals
Progent's accredited CISSP, ISSAP, and CISM security consultants can provide a variety of system protection solutions that can enhance the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or assist your business to recuperate quickly following a damaging breach. Security support services available from Progent include: in depth network security analysis using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; quick cleanup after virus and worm attacks; configuring firewalls; designing safe architectures for remote and mobile connectivity; securing your email system against spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting to help organizations of any size connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that utilize on-premises resources along with cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting services remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent offers the services of seasoned remote consulting experts for special projects that small companies frequently request. Progent's rates for ongoing development or consulting tasks are determined based on the qualifications of the consultants involved. Progent's experience with these important areas of information technology allows customers to execute major initiatives within budget and on schedule. Progent's special online engineering solutions include:
How Your Winston-Salem Company Can Contact Progent's Remote Service Experts
Help Desk Call Center Support
Progent's Call Center programs for small and midsize companies with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are intended for smaller organizations who lack the budget to create an internal Help Desk Call Center but who require fast response from a reliable Call Center with professional telephone assistance as well as the technical depth to escalate the most challenging tasks to high-level consultants.
Progentís Virtual Help Desk Call Center is intended for larger businesses and serves as a seamless extension of your existing Help Desk resources. Progent's Virtual Call Center can operate as an escalation resource to handle the most difficult network issues, or be available in those instances when your regular support engineers are overwhelmed.
Progent's Help Desk consulting expertise can guide you in establishing an effective new Call Center or improving your current one, selecting or enhancing Help Desk application software to address the particular requirements of your corporation, or adding occasional online personnel to reinforce your in-house Help Desk team during high-demand events like software transitions, major updates, or installing brand new business software.
Progent's Call Center team of seasoned information technology professionals offers your computer users in Winston-Salem or anywhere in the state of North Carolina fast contact with a dependable network service resource with substantial background offering phone help and online troubleshooting for networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk Call Center the reputation as a significant enabler of business performance, and Progent's intent is to resolve instead of just annotate IT issues.
Business Applications Support: Education, Custom Programming, and Integration
Progent's Applications Experts Team can supply remote professional engineering support and training in specific application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, customization, and training for Microsoft applications including Microsoft CRM, Microsoft Project, MS Office Word, and Office Excel. To read additional information about Progent's expertise, programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Mac consultants can nurture the artistic aspect of Macintosh environments by delivering phone-based consulting services and education in graphics, audio, and video. Progent's support professionals can provide expertise in a large selection of Mac applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also assist you with common projects such as capturing or digitizing audio/video or setting up an audio/video post production lab.
Online Network and Server Monitoring Support
Progent offers businesses in Winston-Salem, or anywhere in the state of North Carolina, remote network and server monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your business so your IT support is proactive and automated. By uncovering looming trouble spots before they expand into network outages, system monitoring can ward off disruptive and expensive network breakdowns. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or systems that support a mix of OS platforms.
To contact Progent about urgent phone-based support with UNIX, Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or see Contact Progent.