For small companies in Winston-Salem North Carolina, Progent provides technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX and Microsoft platforms. Progent has delivered online troubleshooting to companies in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE network specialists for challenging infrastructure issues, as well as the services of CISSP-certified security consultants to handle high-level security design and disaster recovery preparedness.
Progent's online support engineers represent excellent value due to the fact that they are equipped with the practical experience and the advanced technology to resolve the majority of information system issues quickly. This lowers immediate costs because service calls accumulate fewer billable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your organization saves additionally with indirect costs by minimizing or eliminating network downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives.
Progent's billing policy for online support is structured to stretch your IT service investment. Progent bills by the minute for telephone-based consulting, so you are billed only for the services that you actually get. Unlike many remote support organizations, Progent requires no initialization fee or minimum fees. Progent's per-minute billing unit and clean policy for pricing prevent situations where speedy. minor repairs manage to end up as large invoices. Progent's skill at solving problems quickly translates into your business conserving money.
Progent's Remote Service Technologies
Over the years, Progent has fine tuned an array of customized tools and field-proven methodologies which permit the highest level of efficiency for remote help and repair for small business information networks. Progent provides safe VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's online support team to interface to your computer system without violating corporate security.
Progent's sophisticated technical support database application includes thorough documentation for the support that Progent's clients have received. Progent's staff engineers have access to the records of assistance delivered to every customer by any engineer. This history of trouble tickets and resolutions is structured as an easily retrievable proprietary knowledge base that allows Progent's remote technical engineers to share their experiences with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's advanced accreditations and close relationships with major vendors such as Cisco and Microsoft permit access to additional massive support knowledge bases and permit priority access to manufacturers' in-house product engineers so Progent's online consulting specialists can determine the best solutions quickly.
Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's remote support in Winston-Salem North Carolina or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Emergency Support.
Phone-based Technical Services Offered Progent
Progent's online technical service engineers offer credentials in a comprehensive array of products and technologies. This breadth of capability permits Progent's consultants to tackle virtually any problem that may crop up in a small company information system. Credentials earned by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Professional.
To help clients with multi-platform environments, Progent also provides access to engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and CISSP-ISSAP consultants.
Phone-based technical services available from Progent to clients in Winston-Salem include:
Special Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services cover a wide spectrum of computer technology such as system architecture, messaging systems, system and operational security, UNIX and Microsoft Windows coexistence, virtual server technologies for server consolidation and simplified management, and transitioning from legacy applications to the latest MS Windows or Linux-powered solutions. Progent's team-based methodology for resolving technical problems promotes fast escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This accelerates repair of critical problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux consultants can provide emergency phone-based assistance for resolving anomalies within UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including:
Important Linux versions for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking professionals, and validates a consultant's network technology skills at the master level. Cisco CCIEs can handle the most stubborn challenges occurring in network infrastructure design, deployment, administration, security, and problem solving. Cisco qualified CCIEs work closely with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network management tools and developing workarounds or identifying program updates. Cisco CCIEs provide excellent cost-effectiveness since their depth of experience permits them to find solutions for the most difficult problems rapidly. In many cases, less qualified consultants can struggle for hours or even days with identical tasks that a CCIE can fix in minutes.
Few support providers make CCIEs accessible to assist small and medium sized businesses. Progent offers fast telephone access to a Cisco CCIE so your company can get timely assistance for serious network infrastructure problems that are impacting worker efficiency but are not within the scope of your local network support group or consultant. Progent's CCIE support experts can tie into your network via sophisticated remote troubleshooting technology in order to provide quick, secure, and affordable analysis and remediation.
Progent's Cisco CCIEs offer consulting for all of Cisco's industry-leading family of connectivity products such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst switches, plus VPN solutions.
Authorized MS Windows Expertise
Progent's Microsoft-certified remote service experts offer computer repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the assistance of consulting professionals who can assist your company with a broad variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server migration, Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 planning and deployment,
Microsoft Skype for Business planning and deployment support, Lync Server management and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of remote desktop support such as Microsoft Windows 7 migration support, moving to 64-bit workstation applications, configuring Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's qualified CISSP, ISSAP, and CISM security engineers can provide a variety of security solutions to bolster the protection of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against attacks or assist your business to recover quickly following a serious penetration. Security support services offered by Progent include: thorough security audits using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid cleanup after malicious assaults; integrating firewalls; building secure mechanisms for off-site and mobile access; defending your email infrastructure against viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting services to help organizations of all sizes connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that seamlessly combine on-premises IT assets as well as cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of public cloud integration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of experience providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent offers the services of world-class remote consulting professionals for contract IT projects that small companies often request. Progent's charges for ongoing consulting projects are set according to the qualifications of the consultants assigned. Progent's background in these important areas of computer technology allows customers to execute critical initiatives within budget and on schedule. Progent's special online consulting services include:
How Your Winston-Salem North Carolina Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Services
Progent's Help Desk support alternatives for small companies with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Call Center support services are well suited for small companies who don't have the budget to support an in-house Help Desk Call Center but who want quick communication with an efficient Call Center with proficient phone assistance plus the available expertise to escalate complex trouble tickets to advanced engineers.
Progentís shared Help Desk services allow your IT organization to share the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution built around the leading professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk consulting services can support you in creating an effective new Help Desk Call Center or enhancing your existing organization, identifying or enhancing Help Desk application software to handle the special needs of your corporation, or adding temporary phone support staff to reinforce your existing Help Desk group during demanding situations such as software transitions, mass updates, or installing new business software.
Progent's Call Center team of experienced network consultants offers your workers in Winston-Salem North Carolina fast communication with a reliable technical support resource with extensive background providing telephone-based help and remote diagnostics for computer environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center the reputation as a key driver of company success, and Progent's target is to fix rather than simply report network problems.
Business Applications Services: Training, Programming, and Integration
Progent's Applications Experts staff provides phone-based advanced engineering support and training in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, MS Project, Microsoft Word, and Microsoft Office Excel. For more information on Progent's expertise, customization, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Apple Mac professionals can promote the imaginative elements of Mac environments by providing remote consulting services and education in graphics, audio, and motion video. Progent's support professionals can provide help in a range of Macintosh programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with specific procedures such as scanning or digitizing audio/video or integrating an audio/video post production facility.
Remote Network and Server Monitoring Services
Progent offers companies in Winston-Salem North Carolina remote network monitoring support centered around MS Operations Manager network monitoring and reporting, customized by Progent to accommodate your environment so your IT maintenance is proactive and automated. By exposing possible trouble spots before they expand into crashes, system monitoring can ward off stressful and costly network crises. Progent can also deploy network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or environments based on a mix of platforms.
To contact Progent about emergency phone-based assistance with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
North Carolina Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina