For small companies in Winston-Salem or anywhere in the state of North Carolina, Progent provides help for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft technology. Progent has provided remote support to businesses in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation CCIE-qualified network specialists for complex infrastructure issues, plus the services of CISA and CISSP-certified security consultants to help with advanced security architecture and business continuity planning.
Progent's online support engineers represent excellent value due to the fact that they have the real-world experience and the advanced tools to solve the majority of information system problems quickly. This reduces direct expenses because service calls require a smaller number of billable minutes. Remote support also eliminates the expense of sending a consultant to your location. Your organization benefits additionally with incidental costs by reducing or eliminating network downtime and related costs stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused executives.
Progent's billing policy for online help is designed to maximize the impact of your network support dollar. Progent bills on a per-minute basis for phone consulting, so you owe only for the support that you receive. Unlike typical online support firms, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute granularity and clean model for pricing save you from situations where quick solutions manage to end up as large invoices. Progent's skill at handling technical issues efficiently results in your company saving money.
Progent's Remote Service Tools
Over the years, Progent has fine tuned an array of optimized tools and proven methodologies that permit the maximum level of efficiency for online engineering help and troubleshooting for small and midsize business IT systems. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology allows the engineers of Progent's Technical Response Center to interface to your company's environment remotely without breaching network security.
Progent's highly evolved service reporting system stores comprehensive documentation of all support that Progent's customers have received. Progent's team consultants have the benefit of the details of all help delivered to each customer by any Progent engineer. This archive of anomalies and solutions is organized as a quickly retrievable support database that permits Progent's online technical professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level certifications and close relationships with major vendors including Cisco and Microsoft make available additional massive support databases and allow quick access to vendors' internal product engineers so Progent's online consulting experts are able to determine the best resolutions promptly.
Initiate Online UNIX/Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's remote support in Winston-Salem or anywhere in North Carolina or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Urgent Support.
Remote Technical Services Provided by Progent
Progent's online support professionals offer advanced credentials in an extensive array of disciplines. This wide range of technical skills permits Progent's engineers to address almost any emergency that may take place in a small or midsize company information system. Certificates earned by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to companies with multi-platform networks, Progent also provides access to engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical services Offered by Progent to companies in Winston-Salem and anywhere in the state of North Carolina include:
Additional Support Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services cover a wide range of information technology including system architecture, email solutions, network and process security, UNIX and Windows integration, VMware products for server consolidation and simplified management, and migration from older applications to current MS Windows or Linux-powered environments. Progent's group-oriented methodology for solving network issues enables quick escalation, when required, to engineers with task-relevant expertise to tackle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX and Linux consultants can provide emergency online assistance for resolving anomalies affecting UNIX, Linux, or Solaris systems based on leading versions of UNIX such as:
Important Linux platforms for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for network consultants, and validates an individual's networking knowledge at the master level. Cisco qualified CCIEs know how to handle even the most stubborn issues surrounding network infrastructure planning, installation, administration, security, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house engineers in isolating problems with Cisco IOS Software network administration tools and coming up with workarounds or locating software updates. Cisco CCIEs provide exceptional cost-effectiveness since their deep expertise allows them to fix the most intractable problems quickly. In many instances, less experienced engineers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Few service firms make CCIEs accessible to help small and mid-size companies. Progent offers fast telephone access to a Cisco-qualified CCIE so your company can get immediate assistance for serious network issues that are crippling business productivity but are outside the experience of your regular IT service personnel. Progent's Cisco CCIE engineers can communicate with your network by means of sophisticated remote support tools in order to provide efficient, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's industry-leading family of connectivity appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network products.
Authorized Windows Expertise
Progent's Microsoft-premier remote service engineers offer network troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can assist you with a wide range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint 2019 planning and deployment,
Skype for Business migration support, Lync Server 2013 integration and Office Communications Server upgrade, Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online planning,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of online PC desktop services including Microsoft Windows 7 integration, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's qualified CISSP and ISSAP network security engineers can provide a variety of security services to improve the immunity of your UNIX, Linux, Solaris, Mac or Windows network against internal or external threats or assist you to recuperate rapidly following a damaging penetration. Security consulting services available from Progent cover in depth network security evaluation using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Netcat; rapid recovery from virus and worm attacks; setting up firewalls; designing secure techniques for remote and mobile access; guarding your messaging system against viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting to help companies of any size connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that combine local resources along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering advanced consulting services remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent offers the services of seasoned remote consulting experts for contract projects that small companies frequently need. Progent's rates for ongoing development or consulting tasks are determined according to the qualifications of the engineers required. Progent's experience with these special areas of information technology allows customers to execute major initiatives within budget and on time. Progent's project-based online engineering solutions include:
How Your Winston-Salem Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Expertise
Progent's Help Desk programs for small businesses with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Help Desk services are intended for small organizations who don't have the budget to build and maintain an in-house Call Center but who want fast access to an efficient Help Desk Call Center with proficient phone assistance plus the in-depth expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís Help Desk sharing services allow your IT organization to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution based on the top professional services automation platform for managing service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can assist you in building an effective new Help Desk or enhancing your current organization, selecting or customizing Help Desk Call Center application software to meet the unique needs of your business, or providing temporary online staff to work with your in-house Help Desk group to handle unusually busy events such as software transitions, mass updates, or installing brand new business software.
Progent's Help Desk Call Center staff of seasoned network experts offers your customers in Winston-Salem or anywhere in the state of North Carolina rapid communication with a dependable technical support resource with extensive background providing telephone-based support and online diagnostics for computer environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk the reputation as a major driver of business performance, and Progent's aim is to fix and not merely track IT issues.
Business Applications Support: Training, Development, and Problem Solving
Progent's Applications Consulting Team offers phone-based professional engineering expertise and training in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office Word, and Microsoft Excel. To find out additional information concerning Progent's expertise, custom programming, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Apple Mac professionals can promote the artistic aspect of Mac environments by delivering remote consulting services and education in graphics, audio, and video. Progent's consultants offer expertise in a variety of Macintosh applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also help you with special procedures like scanning or digitizing audio/video or building an audio/video post production lab.
Remote Network Monitoring Services
Progent offers companies in Winston-Salem, or anywhere in the state of North Carolina, remote computer system monitoring support powered by MS System Center Operations Manager network monitoring, adapted by Progent to suit your environment so that your computer support is proactive rather than reactive. By detecting potential issues before they expand into network outages, system monitoring can ward off disruptive and expensive service failures. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or networks based on a mix of operating systems.
To get in touch with Progent about emergency phone-based expertise with UNIX/Linux, Solaris, or macOS and OS X environments, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or see Contact Progent.