For small businesses in Winston-Salem or anywhere in North Carolina, Progent offers help for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft platforms. Progent has provided remote support to companies in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE network specialists for challenging connectivity problems, plus the assistance of CISA and CISM-accredited security engineers to handle advanced security design and business continuity preparedness.
Progent's remote support engineers offer exceptional leverage due to the fact that they are equipped with the real-world background and the sophisticated technology to solve most network issues quickly. Efficient support lowers direct costs because solutions accumulate a smaller number of chargeable minutes. Remote support also avoids the expense of sending an engineer to your location. Your company benefits even more with indirect costs by minimizing or eliminating system downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives.
Progent's billing model for remote help is structured to get the most out of your IT service investment. Progent bills per minute for telephone-based assistance, so you are billed exclusively for the support that you actually get. In contrast to typical remote service companies, Progent asks for no service activation charge or minimum fees. Progent's one-minute billing unit and simple model for billing prevent situations where speedy. minor repairs somehow end up as major tabs. Progent's skill at solving technical issues quickly results in your business conserving cash.
Progent's Online Technical Support Tools
Over the years, Progent has refined an array of customized tools and proven processes which ensure the maximum degree of effectiveness for online technical support and troubleshooting for small company IT systems. Progent offers secure VPN support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN technology permits the experts of Progent's Technical Response Center to interface to your company's system without breaching network security.
Progent's proprietary technical support reporting system keeps detailed histories of the support that Progent's customers have been provided. Progent's team service personnel have access to the specifics of services provided to every client by every engineer. This archive of problems and resolutions is stored as an easily retrievable internal database that permits Progent's online technical professionals to share their knowledge company-wide to ensure that the value of Progent's support services grows daily. Progent's advanced certifications and close associations with major vendors such as Cisco and Microsoft permit access to other extensive technical support databases and permit fast access to vendors' internal product engineers with the result that Progent's online service specialists are able to arrive at optimal resolutions in the least time.
Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's phone services in Winston-Salem or anywhere in North Carolina or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for IT support, visit Immediate Urgent Support.
Phone-based Technical Services Provided by Progent
Progent's remote consulting experts possess certified skills in an extensive array of disciplines. This broad range of technical skills allows Progent's engineers to manage practically any crisis likely to crop up in a small business network. Certificates awarded to Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional, and Design Associate.
To help customers with multi-operating system environments, Progent also provides access to engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and CISSP-ISSAP engineers.
Phone-based technical support services Offered by Progent to small businesses in Winston-Salem and anywhere in the state of North Carolina include:
Special Consulting Services Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services cover a broad array of information technology such as network architecture, email solutions, network and operational security, UNIX/Linux and Windows coexistence, VMware technologies for server hardware consolidation and simplified management, and migration from older systems to the latest Microsoft Windows or Linux environments. Progent's team-based approach to resolving technical issues enables fast escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can offer urgent phone-based help for analyzing problems affecting UNIX/Linux networks based on leading versions of UNIX such as:
Major Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- Berkeley UNIX (BSD)
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network consultants, and certifies a person's technical knowledge at the master level. Cisco CCIEs can deal with the most stubborn problems occurring in network design, installation, administration, protection, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's internal support staff in isolating problems with Cisco IOS network management tools and coming up with alternate approaches or locating software patches. Cisco CCIEs provide excellent value since their depth of experience allows them to resolve even the most complex problems rapidly. In typical cases, less experienced engineers can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few service providers make CCIEs accessible to assist small and mid-size businesses. Progent can provide fast phone contact with a CCIE so your company can receive timely assistance for severe network problems that are impacting business efficiency but are beyond the scope of your regular IT service resources. Progent's Cisco CCIE engineers can communicate with your environment via state-of-the-art on-line troubleshooting tools in order to perform efficient, secure, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's industry-leading family of infrastructure devices including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.
Authorized Microsoft Windows Support
Progent's Microsoft-certified online service professionals can provide network troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the expertise of support engineers who can help your company with a broad range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 planning and integration,
Microsoft Skype for Business migration support, Microsoft Lync Server 2013 management and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of online desktop support such as Windows 7 migration help, moving to 64-bit desktop software, configuring Office 2010, and automating desktop configuration.
CISM and CISSP Certified System Security Specialists
Progent's certified CISSP, ISSAP, and CISM security consultants offer a range of system protection services to improve the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or help you to recover quickly following a damaging breach. Security solutions offered by Progent include: thorough security analysis utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from virus and worm attacks; integrating firewalls; establishing secure mechanisms for remote and mobile communication; defending your email system from spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting support to help businesses of all sizes connect their networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that utilize on-premises IT assets as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has more than 20 years of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent offers the services of seasoned online consulting experts for special IT projects that small businesses often request. Progent's charges for ongoing development or consulting projects are determined according to the qualifications of the consultants involved. Progent's experience with these special fields of computer technology allows customers to complete major projects within budget and on time. Progent's special remote consulting services include:
How Your Winston-Salem Company Can Contact Progent's Remote Service Experts
Call Center Services
Progent's Call Center service options for small companies with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Standard Call Center support services are intended for small organizations who lack the budget to build and maintain an in-house Help Desk but who need fast access to an efficient Call Center with proficient telephone support plus the in-depth expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution based on the leading professional services automation tool for managing service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting services can assist you in creating an effective new Help Desk or revamping your current one, identifying or enhancing Call Center software products to address the special demands of your corporation, or providing temporary phone support staff to supplement your internal Call Center group to deal with high-demand scenarios like software transitions, mass updates, or installing new applications.
Progent's Help Desk Call Center team of seasoned information technology consultants provides your clients in Winston-Salem or anywhere in the state of North Carolina fast access to a large technical support group with extensive experience delivering telephone-based consulting and remote diagnostics for networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center perception as a key contributor to business productivity, and Progent's aim is to solve instead of simply record network issues.
Business Applications Services: Training, Custom Development, and Integration
Progent's Applications Experts Group can supply phone-based professional consulting expertise and training in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Office Word, and Office Excel. For more information about Progent's consulting, programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Apple Mac experts can support the creative facets of Mac systems by offering phone-based help support and training in imaging, sound, and video. Progent's support professionals offer help in a variety of Mac applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with specific procedures such as scanning or digitizing audio or video or establishing an audio/video production studio.
Online Network Monitoring Services
Progent can provide companies in Winston-Salem, or anywhere in the state of North Carolina, remote network monitoring services powered by MS Operations Manager network monitoring and reporting, adapted by Progent to fit your environment so that your IT support is proactive and automated. By anticipating possible problems before they evolve into crashes, remote monitoring can ward off inconvenient and expensive information system failures. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or environments powered by a combination of OS platforms.
To contact Progent about emergency online support with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent.