For small businesses in Winston-Salem North Carolina, Progent provides support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX and Windows platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for complex infrastructure problems, plus the assistance of CISSP and CISM-accredited security engineers to handle high-level security design and business continuity preparedness.
Progent's online technical support services offer exceptional value because they are equipped with the real-world experience and the sophisticated technology to resolve the majority of network issues quickly. This lowers immediate costs because service calls take up fewer billable minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your organization saves even more with incidental expenses by reducing or avoiding network downtime and related costs resulting from business discontinuity, upset customers and vendors, idle employees, and distracted management.
Progent's billing model for online help is structured to get the most out of your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are billed just for the support that you actually get. Unlike typical remote support organizations, Progent requires no initialization surcharge or minimum fees. Progent's per-minute granularity and clean model for pricing prevent situations where quick fixes manage to turn into major tabs. Progent's penchant for handling technical issues efficiently translates into your business spending less cash.
Progent's Online Support Tools
Through years of experience, Progent has refined a collection of customized technologies and field-tested methodologies that ensure the highest degree of efficiency for online engineering help and troubleshooting for small business information networks. Progent offers safe VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN technology permits the engineers of Progent's online support team to communicate with your company's computer system without breaching network security.
Progent's highly evolved customer support reporting system maintains thorough documentation describing all support that Progent's clients have been provided. Progent's authorized consultants have access to the history of support delivered to every customer by every Progent consultant. This archive of anomalies and repairs is organized as an easily exploitable support knowledge base that permits Progent's remote support engineers to communicate their experiences company-wide to ensure that the quality of Progent's support improves over time. Progent's high-level accreditations and close relationships with major vendors including Cisco and Microsoft make available other extensive technical support knowledge bases and permit fast access to manufacturers' in-house engineering staff with the result that Progent's online service specialists are able to find the most efficient resolutions promptly.
Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's phone services in Winston-Salem North Carolina or to learn additional information about Progent's online support options, contact Progent at
Online Support Services Provided by Progent
Progent's phone-based technical support experts offer certified skills in a comprehensive array of technologies. This wide range of technical skills enables Progent's consultants to handle practically any problem likely to occur in a small company information system. Credentials earned by Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), CCDA and CCDP.
To help clients with multi-operating system environments, Progent also provides access to engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical services Offered by Progent to customers in Winston-Salem include:
Progent's UNIX/Linux support engineers can offer urgent phone-based assistance for troubleshooting problems affecting UNIX/Linux networks powered by popular variants of UNIX such as:
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure professionals, and certifies a consultant's networking skills at the expert level. CCIEs know how to handle the most stubborn problems encountered in network design, integration, maintenance, security, and problem solving. CCIEs can cooperate closely with Cisco's internal product support engineers in isolating problems with IOS network management utilities and coming up with workarounds or identifying program patches. Cisco qualified CCIEs represent an excellent value since their broad expertise permits them to fix even the most intractable problems rapidly. In typical instances, less seasoned consultants can wrestle for many hours or even days with the same tasks that a CCIE can fix in a few minutes.
Few service providers make CCIEs available to help small and medium sized businesses. Progent offers fast phone contact with a Cisco authorized CCIE so you can receive immediate support for severe network issues that are hurting business efficiency but are beyond the comfort zone of your ordinary network support resources. Progent's Cisco-qualified CCIE support experts can tie into your network by means of the latest on-line support technology to provide efficient, secure, and economical analysis and remediation.
Progent's CCIEs can provide assistance with the entire range of Cisco's market leading family of infrastructure appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network solutions.
Progent's Microsoft-premier online service engineers offer computer system problem solving and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your company the expertise of support engineers who can help your company with a wide range of technology support services including Windows Server 2022 planning and migration support,
Windows Server 2019 expertise,
Microsoft Windows Server 2016 migration and hybrid cloud consulting,
Windows Server 2012 R2 maintenance,
Windows Server 2008 migration (help, assistance,
MS Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint Server 2019 design and deployment, Microsoft Teams migration expertise, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a full range of remote PC desktop services such as Windows 11 migration and planning and implementing Microsoft 365 cloud solutions for Windows workstations.
Progent's qualified CISM and CISSP network security engineers offer a range of system protection services that can improve the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows environment against attacks or help your business to clean up quickly following a serious penetration. Security services offered by Progent include: in depth security audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Netcat; rapid recovery from virus and worm assaults; installing firewalls; establishing secure techniques for off-site and mobile access; defending your messaging infrastructure from viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Progent's Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation platform for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk consulting expertise can assist you in building an effective new Help Desk Call Center or enhancing your existing organization, selecting or customizing Help Desk Call Center software products to handle the unique demands of your company, or adding temporary online personnel to reinforce your in-house Help Desk resources during unusually busy situations like software migrations, major updates, or rolling out new business software.
Progent's Help Desk staff of veteran information technology experts gives your workers in Winston-Salem North Carolina rapid assistance from a reliable technical support resource with substantial experience providing telephone-based help and online troubleshooting for computer environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk the reputation as a significant enabler of business success, and Progent's policy is to solve instead of just annotate technical problems.
Progent's Apple Mac consultants can promote the creative aspect of Macintosh computing by delivering phone-based consulting services and training in imaging, audio, and motion video. Progent's consultants can provide help in a range of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with common projects such as scanning or digitizing audio/video or setting up an audio/video post production lab.
Remote Network and Server Monitoring Services
Progent can provide businesses in Winston-Salem North Carolina remote computer system monitoring support centered around Microsoft System Center Operations Manager network monitoring, enhanced by Progent to suit your business so your computer maintenance is proactive and automated. By uncovering possible problems before they cause crashes, remote monitoring can avoid stressful and costly network failures. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks that incorporate a combination of OS platforms.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
| City | Address | Phone | Link |
| Charlotte | 101 S Tryon Street Charlotte, NC 28280 United States |
(704) 886-2333 | Charlotte Network Support Services |
| Durham | 1101 Slater Rd Durham, NC 27703 United States |
(919) 680-1400 | Durham Network Support Services |
| Greensboro | 806 Green Valley Road, Suite 200 Greensboro, NC 27408 United States |
(336) 510-0330 | Greensboro Network Support Services |
| Raleigh | 4801 Glenwood Ave, Suite 200 Raleigh, NC 27612 United States |
(984) 206-8441 | Raleigh Network Support Services |
| Winston-Salem | 301 N Main St, #2400 Winston-Salem, NC 27101 United States |
(336) 793-9929 | Winston-Salem Network Support Services |