For small businesses in Winston-Salem or anywhere in the state of North Carolina, Progent provides support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Windows platforms. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). Progent also offers the expertise of Cisco CCIE-certified engineers for challenging infrastructure issues, as well as the services of CISA and CISSP-accredited security engineers to help with advanced security design and business continuity planning.
Progent's remote support services represent exceptional value because they are equipped with the real-world experience and the sophisticated tools to solve most network problems rapidly. This reduces direct costs since service calls require fewer billable minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your company benefits additionally with indirect expenses by reducing or eliminating system outages and associated losses due to business discontinuity, upset clients, unproductive employees, and distracted executives.
Progent's pricing policy for online help is designed to maximize the impact of your IT service investment. Progent charges per minute for telephone-based assistance, so you are billed just for the support that you actually get. In contrast to typical online support firms, Progent requires no startup charge or minimum payments. Progent's per-minute granularity and clean policy for billing do away with situations where quick repairs somehow end up as large invoices. Progent's penchant for solving problems efficiently results in your business conserving cash.
Progent's Remote Technical Support Tools
Over time, Progent has refined an arsenal of optimized technologies and proven methodologies that promote the highest level of efficiency for online engineering help and repair for small business information systems. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to communicate with your company's network without violating network security.
Progent's proprietary technical support database system stores extensive records describing the support that Progent's clients have been provided. Progent's staff engineers have access to the details of services provided to every Progent customer by any Progent consultant. This archive of issues and fixes is structured as a conveniently exploitable internal knowledge base that permits Progent's online support engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and close associations with key vendors including Cisco and Microsoft permit access to other massive technical knowledge bases and permit priority access to manufacturers' internal engineering staff so Progent's remote consulting specialists are able to find optimal solutions quickly.
Get Online UNIX/Linux, Solaris, or macOS and OS X Computer Support from Progent
To access Progent's remote services in Winston-Salem or anywhere in North Carolina or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Emergency Support.
Phone-based Technical Support Services Provided by Progent
Progent's remote consulting professionals have advanced credentials in a comprehensive array of technologies. This wide range of IT skills permits Progent's engineers to handle almost any crisis that may occur in a small or midsize business information system. Certificates held by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), and Design Professional.
To help clients with multi-OS networks, Progent also provides the services of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based support Offered by Progent to small businesses in Winston-Salem and anywhere in the state of North Carolina include:
Special Support Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X remote consulting services cover a broad range of information technology including system architecture, messaging solutions, network and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server hardware consolidation and easy administration, and migration from older systems to current Windows or Linux solutions. Progent's group-oriented methodology for resolving network issues promotes fast escalation, when required, to engineers with appropriate expertise to tackle complex situations. This accelerates repair of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can offer emergency remote assistance for analyzing anomalies affecting UNIX/Linux networks powered by leading variants of UNIX such as:
Major Linux versions for which Progent offers expertise include:
- Apple macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the premier recognition for network infrastructure consultants, and certifies a consultant's networking skills at the expert level. Cisco CCIEs know how to handle the most intractable issues associated with network planning, integration, administration, security, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal engineers in isolating anomalies with IOS Software network management tools and developing alternate approaches or identifying software patches. Cisco qualified CCIEs provide exceptional value since their depth of experience permits them to solve the most difficult problems rapidly. In typical instances, less experienced engineers can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few service organizations make Cisco CCIEs accessible to assist small and medium sized companies. Progent offers fast telephone contact with a Cisco authorized CCIE so your company can receive immediate support for complex network infrastructure issues that are lowering business efficiency but are beyond the comfort zone of your local computer service personnel. Progent's CCIE engineers can tie into your computer system by means of state-of-the-art remote troubleshooting tools to perform efficient, safe, and economical analysis and remediation.
Progent's CCIEs can provide expertise in the complete line of Cisco's top-selling family of infrastructure appliances such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst family switches, as well as Virtual Private Network solutions.
Certified Windows Expertise
Progent's Microsoft-certified online support professionals can deliver computer system troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can assist your company with a wide range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration and hybrid deployment consulting services,
SharePoint 2019 planning and deployment,
Microsoft Skype for Business Server planning and deployment support, Lync Server management and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide range of remote desktop support and troubleshooting services including Microsoft Windows 7 migration help, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Certified Network Security Specialists
Progent's qualified CISSP and ISSAP network security engineers offer a variety of security services to strengthen the defenses of your UNIX/Linux, Solaris, Mac or Windows network against internal or external threats or assist you to recuperate quickly following a damaging breach. Security consulting services available from Progent include: in depth security analysis utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick recuperation from virus and worm attacks; setting up firewalls; designing safe architectures for off-site and mobile access; defending your email infrastructure against viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online support services to help organizations of all sizes integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that utilize on-premises resources along with cloud services. To help you to integrate public clouds with networks, Progent offers a range of public cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has over two decades of background delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent can provide the skills of world-class online consulting experts for contract projects that small businesses often need. Billing charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these important areas of information technology allows customers to complete critical initiatives economically and on schedule. Progent's project-based online engineering solutions include:
How Your Winston-Salem Company Can Contact Progent's Remote Service Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center support alternatives for small and midsize businesses with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk services are a convenient solution for smaller organizations who don't have the money or time to create an internal Call Center but who need quick response from a dependable Help Desk Call Center with proficient phone support plus the technical depth to escalate complex problems to high-level engineers.
Progentís shared Help Desk services allow your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution based on the leading professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk Call Center consulting services can support you in creating an efficient new Help Desk or improving your current organization, evaluating or enhancing Call Center application software to address the particular needs of your business, or providing temporary phone support personnel to reinforce your internal Help Desk Call Center team to deal with high-demand situations like software migrations, mass updates, or installing brand new applications.
Progent's Call Center staff of seasoned network experts offers your workers in Winston-Salem or anywhere in the state of North Carolina immediate communication with a large network service resource with extensive background delivering telephone-based support and remote troubleshooting for computer environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk perception as a crucial driver of company success, and Progent's target is to resolve instead of just record network issues.
Business Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Experts Group provides phone-based and in-depth consulting expertise and education in specific application fields that include ERP, MRP, accounting system customization, and CRM. Progent also offers consulting, programming, and education for Microsoft applications including CRM, MS Project, Word, and Microsoft Office Excel. To read more about Progent's expertise, customization, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Mac professionals can promote the imaginative aspect of Mac environments by providing remote consulting support and training in graphics, sound, and video. Progent's support professionals can provide assistance in a large selection of Macintosh programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with common procedures like capturing or digitizing audio/video or building an audio/video production studio.
Online Network and Server Monitoring Support
Progent offers businesses in Winston-Salem, or anywhere in the state of North Carolina, remote computer system monitoring services centered around MS Operations Manager IT infrastructure monitoring, enhanced by Progent for your business so your IT support is proactive and automated. By exposing potential problems before they grow into full-scale emergencies, remote monitoring can ward off stressful and costly information system failures. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or systems powered by a variety of OS platforms.
To get in touch with Progent about urgent online support with UNIX, Linux, Solaris, or macOS and OS X environments, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent.