For small businesses in Winston-Salem or anywhere in the state of North Carolina, Progent offers help for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft platforms. Progent has provided remote support to companies in all 50 states in the United States. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of CCIE-qualified engineers for complex infrastructure issues, plus the assistance of CISA and CISSP-accredited security engineers to handle advanced security design and disaster recovery preparedness.
Progent's remote technical support services represent excellent value because they are equipped with the real-world background and the sophisticated tools to solve the majority of network problems rapidly. This reduces immediate expenses because solutions accumulate a smaller number of chargeable minutes. Online help also avoids the expense of dispatching a consultant to your office. Your organization saves even more with incidental costs by minimizing or eliminating system downtime and associated costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management.
Progent's billing model for online support is structured to stretch your IT service investment. Progent charges by the minute for telephone-based consulting, so you pay exclusively for the services that you actually get. Unlike many remote service firms, Progent imposes no startup surcharge or minimum payments. Progent's one-minute billing unit and clean model for pricing eliminate scenarios where quick repairs manage to turn into large tabs. Progent's skill at solving technical issues efficiently translates into your business conserving money.
Progent's Remote Technical Support Tools
Through years of experience, Progent has developed an array of customized technologies and proven processes that ensure the maximum degree of efficiency for online help and repair for small and midsize company information systems. Progent provides protected Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN access permits the staff of Progent's remote service group to interface to your company's computer system remotely without breaching system security.
Progent's sophisticated technical support reporting system stores comprehensive histories for all support that Progent's clients have received. Progent's staff consultants have access to the details of support provided to each Progent client by any Progent engineer. This history of anomalies and repairs is structured as a conveniently accessible internal database that enables Progent's remote support engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support grows daily. Progent's high-level accreditations and close relationships with key technology companies including Cisco and Microsoft make available other vast technical support databases and allow fast access to vendors' internal product engineers so Progent's online service experts are able to determine optimal solutions promptly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To access Progent's phone services in Winston-Salem or anywhere in North Carolina or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for IT support, go to Immediate Emergency Support.
Remote Technical Services Available from Progent
Progent's remote network support experts offer certified skills in an extensive set of disciplines. This breadth of capability permits Progent's consultants to manage virtually any crisis that may crop up in a small or midsize business network. Certifications held by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.
To support companies with multi-platform environments, Progent also provides the skills of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security specialists, and CISSP-ISSAP engineers.
Remote technical services provided by Progent to companies in Winston-Salem and throughout the state of North Carolina include:
Special Support Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services address a wide array of computer technology including network infrastructure, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware consolidation and simplified management, and transitioning from legacy systems to current Microsoft Windows or Linux-based solutions. Progent's team-based approach to resolving network issues promotes fast escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This expedites repair of critical problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX/Linux support engineers can provide urgent phone-based assistance for diagnosing problems within UNIX/Linux systems powered by popular derivatives of UNIX such as:
Important Linux platforms for which Progent offers expertise include:
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network consultants, and validates a consultant's technical knowledge at the expert level. Cisco CCIEs know how to resolve the most stubborn challenges associated with network infrastructure design, integration, administration, protection, and repair. Cisco qualified CCIEs work closely with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network management utilities and developing workarounds or identifying software updates. Cisco qualified CCIEs are an exceptional value since their depth of experience enables them to solve even the most complex problems rapidly. In many instances, less qualified service providers can struggle for many hours or days with identical problems that a Cisco CCIE can dispose of in a few minutes.
Few service providers make Cisco-qualified CCIEs accessible to support small and medium sized businesses. Progent can provide fast telephone contact with a Cisco authorized CCIE so your company can receive timely help for serious network issues that are crippling business efficiency but are outside the scope of your local computer maintenance personnel. Progent's Cisco-qualified CCIE engineers can tie into your computer system via state-of-the-art on-line troubleshooting technology in order to provide quick, secure, and affordable analysis and remediation.
Progent's CCIEs can provide expertise in all of Cisco's market leading selection of networking products such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.
Certified MS Windows Expertise
Progent's Microsoft-certified online support professionals can deliver network problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can assist your company with a wide variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2013 application development,
Microsoft Skype for Business planning and deployment support, Lync Server integration and Office Communications Server 2007 upgrade,
Forefront TMG administration and ISA Server 2006 maintenance,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a full range of online PC desktop support and troubleshooting services such as Windows 7 migration support, preparing for to 64-bit desktop applications, configuring Office 2010, and automating workstation deployment.
CISM and CISSP Qualified System Security Experts
Progent's accredited CISSP and ISSAP security engineers offer a variety of security services to bolster the immunity of your UNIX/Linux, Solaris, Mac or Windows network against internal or external threats or assist your company to recuperate rapidly after a serious penetration. Security services available from Progent cover in depth security evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast recuperation from virus and worm attacks; integrating firewalls; designing safe techniques for off-site and mobile access; defending your messaging infrastructure against viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online support to help companies of any size connect their networks with leading public clouds including Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that seamlessly combine on-premises resources as well as public clouds. To assist you to incorporate public cloud services with networks, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent can provide the skills of seasoned online consulting professionals for special projects that small businesses often request. Billing rates for longer-term development or consulting projects are determined based on the qualifications of the engineers assigned. Progent's background in these important areas of computer technology allows customers to complete critical projects within budget and on schedule. Progent's special remote engineering services include:
How Your Winston-Salem Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Support
Progent's Help Desk Call Center support programs for small and midsize companies with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for smaller businesses who don't have the budget to create an internal Call Center but who require quick access to a reliable Help Desk with professional phone support plus the technical depth to escalate complex problems to advanced consultants.
Progentís Virtual Call Center is designed for bigger businesses and serves as a seamless supplement to your existing Help Desk staff. Progent's Virtual Call Center can act as an escalation alternative for complex network issues, or be available in hectic situations when your other support engineers are swamped.
Progent's Help Desk consulting support can support you in building an efficient new Help Desk or revamping your current organization, evaluating or customizing Call Center software products to address the particular demands of your company, or providing occasional phone support personnel to reinforce your in-house Call Center team during unusually busy events such as software migrations, major upgrades, or installing brand new business software.
Progent's Help Desk Call Center team of experienced network consultants offers your computer users in Winston-Salem or anywhere in the state of North Carolina immediate assistance from a reliable support resource with extensive background delivering phone support and remote troubleshooting for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk recognition as a major contributor to company success, and Progent's goal is to resolve rather than merely document network issues.
Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Consulting staff offers online and in-depth consulting support and training in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Word, and Microsoft Office Excel. To read more on Progent's expertise, custom programming, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Mac consultants can promote the artistic facets of Macintosh systems by offering remote help services and education in graphics, sound, and video. Progent's consultants can provide expertise in a range of Apple Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with specific projects such as scanning or digitizing audio or video or integrating an audio/video post production lab.
Online Network Monitoring Services
Progent can provide companies in Winston-Salem, or anywhere in the state of North Carolina, remote network and server monitoring services based on Microsoft Operations Manager network monitoring and reporting, customized by Progent to fit your environment so your IT support is proactive and automated. By detecting looming problems before they grow into network outages, remote monitoring can head off disruptive and expensive network crises. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or environments powered by a combination of platforms.
To get in touch with Progent about urgent remote expertise with UNIX, Linux, Solaris, or macOS and OS X environments, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.