For small businesses in Winston-Salem or anywhere in the state of North Carolina, Progent offers support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Microsoft Windows platforms. Progent has provided remote troubleshooting to businesses in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE engineers for challenging connectivity issues, as well as the services of CISSP and CISM-accredited security consultants to help with advanced security architecture and disaster recovery preparedness.
Progent's online support services offer exceptional value because they have the practical background and the advanced technology to resolve most information system problems rapidly. This lowers immediate costs because solutions accumulate fewer chargeable minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your organization benefits even more with incidental expenses by reducing or eliminating system downtime and related costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives.
Progent's billing model for online support is structured to maximize the impact of your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed just for the services that you receive. In contrast to typical remote service companies, Progent imposes no initialization fee or minimum fees. Progent's one-minute billing unit and clean model for pricing do away with scenarios where quick fixes somehow turn into substantial bills. Progent's skill at disposing of problems efficiently results in your company conserving money.
Progent's Remote Service Technologies
Through years of experience, Progent has developed an array of customized technologies and field-proven processes that permit the highest level of effectiveness for online engineering help and troubleshooting for small and midsize company information systems. Progent offers protected VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN technology enables the staff of Progent's Technical Response Center to link to your computer system remotely without breaching network security.
Progent's powerful technical support database application stores extensive records describing all support that Progent's customers have been provided. Progent's staff consultants have the benefit of the details of assistance rendered to every client by every consultant. This archive of trouble tickets and responses is stored as a quickly accessible internal knowledge base that enables Progent's remote technical professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and working associations with important vendors such as Cisco and Microsoft permit access to other vast support databases and allow fast access to vendors' internal engineering staff so Progent's remote service specialists can arrive at the most efficient solutions promptly.
Initiate Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's remote support in Winston-Salem or anywhere in North Carolina or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Emergency Support.
Online Technical Services Offered Progent
Progent's online technical support professionals offer credentials in an extensive array of products and technologies. This broad scope of IT skills allows Progent's engineers to manage practically any problem that may take place in a small or midsize business network. Certificates earned by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), CCVP, and Design Professional.
To help clients with mixed-OS environments, Progent also provides the skills of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Phone-based support available from Progent to customers in Winston-Salem and throughout the state of North Carolina include:
Additional Support Programs Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based support services address a wide spectrum of information technology such as system infrastructure, email solutions, network and process security, UNIX and Windows integration, virtual server technologies for server economization and easy administration, and transitioning from legacy systems to current Windows or Linux-based environments. Progent's team-based approach to solving network problems enables quick escalation, if necessary, to engineers with task-relevant experience to handle complex scenarios. This expedites solutions of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can provide emergency phone-based help for diagnosing problems within UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:
Important Linux versions for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure professionals, and validates a person's network technology knowledge at the master level. CCIEs can deal with the most difficult problems surrounding network infrastructure planning, deployment, administration, protection, and troubleshooting. CCIEs operate closely with Cisco's internal engineers in isolating problems with Cisco IOS network management tools and coming up with alternate approaches or identifying program updates. Cisco CCIEs represent an excellent cost-effectiveness because their deep expertise allows them to solve the most difficult problems rapidly. In many instances, less qualified consultants can wrestle for hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes.
Few consulting organizations make Cisco CCIEs accessible to support small and mid-size businesses. Progent can provide fast phone contact with a CCIE so your company can get immediate assistance for serious network issues that are impacting business efficiency but are not within the experience of your ordinary IT support personnel. Progent's Cisco-qualified CCIE support experts can communicate with your network using sophisticated on-line support technology to provide quick, secure, and economical analysis and remediation.
Progent's CCIEs offer consulting for the complete line of Cisco's popular selection of connectivity products including PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected broadband and IS routers, Aironet wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst family switches, as well as Virtual Private Network solutions.
Certified Windows Support
Progent's Microsoft-qualified remote support experts can provide computer repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the expertise of consulting professionals who can assist you with a broad variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2013 design,
Skype for Business planning and deployment consulting, Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also offers a broad range of remote desktop consulting and support services including Windows 7 migration support, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Qualified Network Security Engineers
Progent's accredited CISSP, ISSAP, and CISM security consultants can provide a range of security services to improve the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help your company to recover quickly after a damaging breach. Security consulting services offered by Progent cover thorough network security evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick cleanup after virus and worm assaults; setting up firewalls; building safe mechanisms for remote and mobile connectivity; defending your email infrastructure against spam and DHA attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online support to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid environments that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid architectures that combine local resources as well as public cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting expertise online, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent offers the services of world-class remote consulting experts for special projects that small companies frequently need. Billing rates for ongoing consulting projects are set according to the qualifications of the consultants assigned. Progent's background in these important fields of computer technology enables customers to execute critical projects within budget and on time. Progent's project-based online engineering services include:
How Your Winston-Salem Company Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Services
Progent's Call Center support alternatives for small companies with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are intended for smaller organizations who lack the money or time to create an internal Help Desk Call Center but who want fast access to a reliable Help Desk Call Center with professional telephone support plus the available expertise to escalate the most challenging tasks to high-level consultants.
Progentís Virtual Help Desk Call Center is intended for larger businesses and serves as a transparent reinforcement of your established Help Desk team. Progent's Virtual Help Desk Call Center can act as an escalation alternative to handle complex technical challenges, or be ready in hectic instances when your ordinary support engineers are overwhelmed.
Progent's Call Center consulting support can aid you in creating an effective new Call Center or improving your current one, evaluating or modifying Help Desk Call Center application software to handle the special needs of your business, or providing occasional online personnel to reinforce your existing Call Center group to handle demanding events such as software migrations, major upgrades, or rolling out brand new applications.
Progent's Help Desk team of veteran information technology professionals provides your workers in Winston-Salem or anywhere in the state of North Carolina instant assistance from a large support resource with extensive background providing telephone-based support and online troubleshooting for IT systems powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk Call Center recognition as a significant enabler of business performance, and Progent's target is to resolve instead of merely report network issues.
Applications Services: Education, Custom Programming, and Integration
Progent's Applications Experts Team provides remote and in-depth consulting expertise and training in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and education for familiar Microsoft applications including CRM, Office Project, MS Word, and MS Office Excel. To find out more information concerning Progent's consulting, custom programming, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Apple Mac consultants can promote the artistic components of Apple Mac systems by offering remote consulting services and education in graphics, audio, and video. Progent's consultants offer help in a variety of Apple Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special procedures such as capturing or digitizing audio/video or configuring an audio/video production facility.
Remote Network Monitoring Support
Progent can provide companies in Winston-Salem, or anywhere in the state of North Carolina, remote network and server monitoring services based on Microsoft System Center Operations Manager network monitoring, customized by Progent to fit your environment so that your computer maintenance is proactive rather than reactive. By exposing possible issues before they evolve into downtime, proactive monitoring can minimize stressful and expensive network failures. Progent can also deploy network monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments that incorporate a combination of platforms.
To contact Progent about urgent online support with UNIX, Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or refer to Contact Progent.