For small businesses in Winston-Salem or anywhere in the state of North Carolina, Progent offers help for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft platforms. Progent has provided remote support to companies in all 50 states in the United States. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of CCIE-qualified engineers for complex infrastructure issues, plus the assistance of CISA and CISSP-accredited security engineers to handle advanced security design and disaster recovery preparedness.
Progent's remote technical support services represent excellent value because they are equipped with the real-world background and the sophisticated tools to solve the majority of network problems rapidly. This reduces immediate expenses because solutions accumulate a smaller number of chargeable minutes. Online help also avoids the expense of dispatching a consultant to your office. Your organization saves even more with incidental costs by minimizing or eliminating system downtime and associated costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management.
Progent's billing model for online support is structured to stretch your IT service investment. Progent charges by the minute for telephone-based consulting, so you pay exclusively for the services that you actually get. Unlike many remote service firms, Progent imposes no startup surcharge or minimum payments. Progent's one-minute billing unit and clean model for pricing eliminate scenarios where quick repairs manage to turn into large tabs. Progent's skill at solving technical issues efficiently translates into your business conserving money.
Progent's Remote Technical Support Tools
Through years of experience, Progent has developed an array of customized technologies and proven processes that ensure the maximum degree of efficiency for online help and repair for small and midsize company information systems. Progent provides protected Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN access permits the staff of Progent's remote service group to interface to your company's computer system remotely without breaching system security.
Progent's sophisticated technical support reporting system stores comprehensive histories for all support that Progent's clients have received. Progent's staff consultants have access to the details of support provided to each Progent client by any Progent engineer. This history of anomalies and repairs is structured as a conveniently accessible internal database that enables Progent's remote support engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support grows daily. Progent's high-level accreditations and close relationships with key technology companies including Cisco and Microsoft make available other vast technical support databases and allow fast access to vendors' internal product engineers so Progent's online service experts are able to determine optimal solutions promptly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To access Progent's phone services in Winston-Salem or anywhere in North Carolina or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for IT support, go to Immediate Emergency Support.
Remote Technical Services Available from Progent
Progent's remote network support experts offer certified skills in an extensive set of disciplines. This breadth of capability permits Progent's consultants to manage virtually any crisis that may crop up in a small or midsize business network. Certifications held by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.
To support companies with multi-platform environments, Progent also provides the skills of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security specialists, and CISSP-ISSAP engineers.
Remote technical services provided by Progent to companies in Winston-Salem and throughout the state of North Carolina include:
Special Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services address a wide array of computer technology including network infrastructure, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware consolidation and simplified management, and transitioning from legacy systems to current Microsoft Windows or Linux-based solutions. Progent's team-based approach to resolving network issues promotes fast escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This expedites repair of critical problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX/Linux support engineers can provide urgent phone-based assistance for diagnosing problems within UNIX/Linux systems powered by popular derivatives of UNIX such as:
Major Linux versions for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE credential is the premier recognition for network consultants, and certifies an individual's technical skills at the expert level. CCIEs can handle the most complex challenges encountered in network planning, deployment, maintenance, protection, and problem solving. CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing problems with Cisco IOS Software network administration utilities and developing alternate approaches or locating program updates. Cisco qualified CCIEs are an exceptional value since their broad experience allows them to solve the most complex problems rapidly. In many instances, less seasoned consultants can struggle for many hours or even days with the same tasks that a CCIE can dispose of in minutes.
Few support providers make CCIEs available to assist small and medium sized businesses. Progent offers fast telephone access to a Cisco authorized CCIE so your company can receive timely assistance for complex network problems that are impacting worker productivity but are outside the experience of your regular IT maintenance resources. Progent's Cisco-qualified CCIE consultants can communicate with your network by means of state-of-the-art remote troubleshooting technology to provide quick, safe, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's market leading family of connectivity devices including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network solutions.
Certified Windows Expertise
Progent's Microsoft-certified online service experts can provide computer system repair and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can help you with a broad variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server development,
Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a full range of online PC desktop consulting and support services such as Windows 7 migration support, upgrading to 64-bit workstation software, integrating Microsoft Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Qualified Network Security Consultants
Progent's qualified CISSP, ISSAP, and CISM security consultants can provide a range of security services that can bolster the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against assaults or help your business to clean up rapidly following a serious penetration. Security consulting services offered by Progent include: comprehensive security analysis utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast recuperation from malicious assaults; setting up firewalls; establishing safe mechanisms for off-site and mobile access; guarding your email system from viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote support services to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that combine on-premises resources as well as cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent offers the services of world-class remote consulting professionals for contract IT projects that small companies frequently need. Progent's charges for longer-term consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these important areas of information technology allows clients to complete critical projects economically and on time. Progent's project-based remote engineering services include:
How Your Winston-Salem Company Can Contact Progent's Online Technical Support Experts
Help Desk Services
Progent's Call Center support programs for small businesses with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are intended for small organizations who don't have the resources to create an internal Help Desk but who want fast response from an effective Help Desk Call Center with proficient telephone support plus the technical depth to escalate the most challenging tasks to advanced consultants.
Progentís Virtual Call Center is designed for larger companies and operates as a seamless reinforcement of your current Helpdesk staff. Progent's Virtual Help Desk Call Center can act as an escalation resource for complex computer system issues, or be available in hectic circumstances when your other resources are overwhelmed.
Progent's Call Center consulting support can aid you in creating an effective new Help Desk or enhancing your established one, selecting or customizing Call Center software products to handle the particular requirements of your company, or adding occasional phone support personnel to reinforce your internal Help Desk group during unusually busy events such as software transitions, major updates, or installing new applications.
Progent's Help Desk Call Center team of experienced information technology consultants offers your computer users in Winston-Salem or anywhere in the state of North Carolina rapid assistance from an effective technical support group with extensive experience offering telephone-based support and online repair service for computer environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk Call Center the reputation as a significant enabler of business productivity, and Progent's target is to solve rather than simply annotate IT problems.
Business Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Team can supply remote and in-depth engineering expertise and education in specific business application fields including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, programming, and training for familiar Microsoft applications such as CRM, Microsoft Office Project, Microsoft Office Word, and Microsoft Excel. To find out additional information on Progent's expertise, custom programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Apple Mac experts can nurture the artistic aspect of Mac computing by delivering phone-based consulting support and training in imaging, audio, and motion video. Progent's support professionals offer help in a large selection of Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with specific projects like capturing or digitizing audio or video or building an audio/video post production lab.
Online Network and Server Monitoring Services
Progent offers companies in Winston-Salem, or anywhere in the state of North Carolina, remote network monitoring services powered by MS System Center Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your environment so that your IT maintenance is proactive rather than reactive. By exposing emerging trouble spots before they grow into network outages, system monitoring can head off stressful and expensive service crises. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or networks based on a combination of OS platforms.
To contact Progent about urgent online support with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.