Fast Remote Technical Support for Winston-Salem Small Office Computer Systems
Urgent Online Technical Support for Winston-Salem NetworksFor small and midsize businesses in Winston-Salem or anywhere in the state of North Carolina, Progent offers remote technical support for computer systems based on any mix of Microsoft Windows, Cisco, Mac, or Linux technology. Progent's Microsoft qualified engineers have provided online support to companies in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of CCIE-qualified network specialists to handle complex networking issues, plus the services of CISA and CISSP-accredited security consultants to handle high-level security architecture and troubleshooting issues.

Progent's online support engineers provide exceptional leverage due to the fact that they have the practical background and have access to the advanced tools needed to resolve most information system problems quickly. Efficient support lowers direct expenses since solutions use up fewer billable minutes. Online support also avoids the cost of dispatching an engineer to your office. Your company saves even more with indirect expenses by reducing or avoiding system downtime and related losses stemming from business disruption, upset clients, unproductive workers, and distracted management.

Progent's pricing model for online help is designed to leverage your IT service investment. Progent bills per minute for phone assistance, so you are invoiced just for the support that you actually get. Unlike many online service firms, Progent imposes no service activation charge or minimum job duration. Progent's one-minute billing unit and simple model for billing prevent situations where fast solutions somehow turn into big tabs. Progent's penchant for solving technical issues efficiently translates into your business saving money.

Progent's Remote Technical Support Tools
Through years of experience, Progent has refined an array of customized technologies and field-tested methodologies that ensure the maximum degree of efficiency for online consulting and repair for small business IT systems. Progent offers secure VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco Systems, Netscreen and Checkpoint. Secure VPN access permits the engineers of Progent's Technical Response Center to communicate with your company's environment without breaching network security.

Progent's proven customer support database application keeps detailed documentation of all support that Progent's customers have been provided. Progent's staff consultants have access to the specifics of support rendered to each client by any consultant. This database of issues and resolutions is stored as a readily exploitable internal knowledge base that enables Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the value of Progent's technical support improves daily. Progent's advanced certifications and formal partnerships with key industry leaders including Cisco Systems and Microsoft make available other extensive technical support knowledge bases and allow fast access to manufacturers' internal support staff so Progent's online service specialists are able to come up with the most efficient resolutions in the least time.

Remote technical support services available from Progent to small businesses in Winston-Salem and anywhere in the state of North Carolina include:

  • Authorized Microsoft Windows Support
    Windows Expertise for Winston-Salem, North CarolinaProgent's Microsoft-qualified online support experts can deliver network problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can offer your business the assistance of consulting engineers who can help your company with a wide variety of platform support services such as Windows Server 2012 R2 migration and deployment support, Windows Server 2008 installation, Microsoft Exchange Server 2013 deployment, Exchange 2010 management, SharePoint 2013 development, Microsoft Lync integration and Office Communications Server 2007 troubleshooting, Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server development and Microsoft SQL Server 2012 upgrades, Operations Manager reporting, Project Server planning, and SBS Server 2011 support.

    Progent in addition can deliver a broad array of cost-effective desktop services to assist your business to deploy, integrate, repair, and administer workstations and laptops based on Microsoft Windows. Progent's desktop support covers areas such as assisting your company to upgrade to Microsoft Windows 7 smoothly, set up 64-bit desktop applications, or integrate Office 2010.

  • Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
    Cisco Infrastructure Consultants for Winston-Salem, North CarolinaThe Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network engineers, and validates a consultant's networking knowledge at the master level. Cisco-qualified CCIEs can resolve even the most complex challenges occurring in network planning, installation, management, compliance, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco Systems' in-house engineers in analyzing problems with Cisco IOS network administration utilities and developing workarounds or locating software patches. CCIEs are an excellent value because their depth of expertise enables them to fix problems rapidly. In many cases, less seasoned consultants can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in minutes.

    Progent's Cisco CCIEs offer consulting for all of Cisco's top-selling family of networking appliances including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network products.

  • CISM and CISSP Certified System Security Specialists
    CISSP Qualified System Security Experts for Winston-Salem, North CarolinaProgent's qualified CISSP, ISSAP, and CISM network security engineers offer a variety of security services to improve the defenses of your Windows, Apple Mac, Linux environment against internal or external threats or help your company to recuperate quickly following a damaging breach. Security solutions offered by Progent include: thorough network security analysis utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; fast cleanup after malicious assaults; setting up firewalls; establishing safe architectures for off-site and mobile access; guarding your email system from viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Mac OS X online support services cover a broad array of computer technologies such as system infrastructure, messaging solutions, system and operational security, UNIX/Linux and Windows coexistence, VMware vSphere and Citrix virtual server technologies for server hardware consolidation and easy management, and transitioning from legacy applications to Microsoft Windows or Linux-based solutions. Progent's group-oriented approach to solving network problems promotes quick escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts service expense.

    Progent's UNIX and Linux support engineers can offer emergency phone-based assistance resolving anomalies affecting UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX such as:
    Apple Mac OS X
    IBM AIX Operating System
    HP-UX (Hewlett Packard UNIX)
    Berkeley UNIX (BSD)
    Silicon Graphics IRIX

Special Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for special information technology programs that small businesses often request. Billing charges for longer-term development or consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these special areas of computer technology allows clients to execute major initiatives economically and on time. Progent's project-based online engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk service offerings for small companies with networks that incorporate Microsoft, Cisco, Mac OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are intended for small businesses who don't have the resources to assemble and manage an internal Call Center but who want quick access to a dependable Help Desk Call Center with professional phone assistance as well as the technical depth to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and acts as a transparent extension of your existing Help Desk organization. Progent's Virtual Help Desk can serve as a an escalation option to resolve the toughest network issues, or be ready in overflow situations when your ordinary service providers are swamped.

    Progent's Call Center team of experienced information technology experts provides your clients in Winston-Salem or anywhere in the state of North Carolina quick assistance from an effective technical support group with extensive background offering phone support and remote troubleshooting for computer environments powered by Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk Call Center the reputation as a crucial driver of company productivity, and Progent's aim is to solve and not just track IT problems.

  • Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Team provides remote professional engineering expertise and training in special business application areas including ERP, MRP, customizing accounting packages, and CRM. Progent also can provide consulting expertise, custom development, and education for Microsoft applications including Microsoft CRM, Office Project, Microsoft Word, and MS Excel. To read more about Progent's expertise, programming, and education services, visit Progent's Business Application Experts Group.

    Online Network and Server Monitoring Support
    Progent offers companies in Winston-Salem, or anywhere in the state of North Carolina, online computer system monitoring services powered by Microsoft Operations Manager, enhanced by Progent to fit your business so your IT support is proactive rather than reactive. By spotting looming issues before they grow into downtime, proactive monitoring can minimize inconvenient and expensive service breakdowns. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple Mac environments, Microsoft Windows networks, or systems based on a mix of platforms.

How Your Winston-Salem Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent phone-based help with Microsoft, Mac OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or email For small organizations and new ventures in Winston-Salem or throughout the state of North Carolina, Progent's online network support engineers are ready to provide professional and cost-effective system help the moment your company has to have it. More than a decade of providing remote technical assistance has led to Microsoft Gold status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to refine remote access technology to repair network problems rapidly while avoiding the expense and lost productivity associated with in-person support calls.

Even if your Winston-Salem office works with a local independent support technician or employs a full time organization that can deal with day-to-day network problems, Progentís Microsoft certified consultants can offer a convenient and transparent remote expansion of your local resources in cases when your usual IT support personnel either don't have the availability or the experience to address unexpected system emergencies or especially tough integration projects.

Benefits of Progent's Network Help for Small Organizations in Winston-Salem
Progent's online support services allow your Winston-Salem small company to realize the advantages of on-call, expert IT support without the cost of maintaining a full-time IT staff. Your network will derive added strategic value by being increasingly reliable, productive, and secure. Benefits to your business include:

  • Convenient remote expansion of your local IT resources
    With most small offices in Winston-Salem or anywhere in North Carolina, local computer support providers, whether made up of independent consultants or an in-house maintenance staff, can deal with the majority of technical issues. On the other hand, IT crises sometimes occur when local support personnel are overstretched or absent, and some trouble may involve IT products that is unfamiliar to your usual support technicians. In these situations, Progent's online service experts provide a convenient, quick, and economical way to supplement your regular resources and to pass on useful knowledge to improve your capability to deal with downstream problems locally.

  • Reduced Dependence on Freelance Service Providers
    For IT support, small offices often rely on individual freelance consultants. Although independent service people carry smaller internal costs than larger consulting organizations and can afford to charge lower rates, they are occasionally stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance service provider is busy with another client, sick, on vacation, or in training, the absence of backup personnel may require your company to wait for assistance during an IT crisis. As your network grows, system downtime and problems with vital applications become more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a reliable source of reserve support experts to make sure your network stays available.

  • Build a Scalable Foundation for Smooth Expansion
    New organizations often begin with an IT system implemented on a modest budget. Without a robust infrastructure, slap-dash repairs can get piled onto an unstable foundation. When a network grows, reliability and expandability problems can hinder the productivity of the organization. These badly built systems require proper assessment, intelligent long-term planning, and broad-based technical expertise to evolve to a system architecture able to deliver the stable foundation to handle critical business requirements and simplify downstream growth.

  • Interact with Solution Providers Rather Than Product Resellers
    Small organizations need guidance and technical education to negotiate an increasingly complicated maze of product options capable of promoting business success and enhancing efficiency. Businesses hardly need a network consultant who is motivated to resell a certain vendor's products. IT consulting and product sales can lead to a scenario where the proposed solution is built around a profitable product instead of the genuine needs of a client. Progent avoids these dilemmas by offering only services rather than products. This allows Progent to align IT consulting with the real interests of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, breadth of IT background, fine tuned support software, and familiarity with enterprise networking enable small businesses to avoid the limitations of exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

  • In-depth Knowledge of Microsoft's Complete Line of Servers
    Progent offers world-class expertise for Microsoftís popular server products with services such as Windows Server 2012 R2 planning and integration support services, Windows Server 2008 support, Windows Server 2003 maintenance, Windows 2000 Server legacy support, Exchange Server 2013 migration help, Microsoft Exchange Server 2010 support, Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus SQL Server 2008 consulting and SQL Server 2012 migration.

  • Value Pricing
    Progent's pricing model is to charge for phone support and in-person visits by the minute. Consequently, you are charged exclusively for received support. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in regions where Progent offers on-site service, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and asks no retainer for services provided during regular business hours. Many service organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's small granularity does away with big invoices for fast solutions so you will not be forced to allow less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to deal with problems that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent has few competitors. Businesses who work with familiar freelance service providers or who maintain internal IT staffs benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more robust, secure, and productive.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to provide 24x7 system monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive instead of reactive. By uncovering potential issues before they result in lost productivity, network monitoring can save your information network from painful and expensive availability losses.

How Does My Business Begin Receiving Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or email Progent at If you have an urgent need for network support, go to Immediate Urgent Support.

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