Fast Online Technical Support for Winston-Salem Computer Networks
Fast Remote Technical Support for Winston-Salem NetworksFor organizations located in Winston-Salem or anywhere in North Carolina, Progent offers online support for computer systems based on Microsoft Windows, Cisco, Mac, or Linux technology. Progent's Microsoft certified professionals have delivered online support to companies in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to handle challenging networking problems, as well as the services of CISSP-accredited security engineers to handle advanced security design and troubleshooting jobs.

Progent's online support engineers offer excellent leverage because they possess the real-world experience and are equipped with the sophisticated tools needed to resolve most information system issues quickly. This reduces direct expenses since solutions use up fewer chargeable minutes. Online support also eliminates the cost of sending a consultant to your site. Your company saves even more in incidental expenses by minimizing or avoiding network downtime and associated losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused management. Progent's advanced remote technical support expertise is particularly important for businesses that depend on public clouds for vital network infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be useful.

Progent's pricing model for remote support is designed to leverage your IT service dollar. Progent charges per minute for phone assistance, so you pay only for the support that you actually get. In contrast to many online support organizations, Progent requires no startup fee or minimum payments. Progent's one-minute billing unit and clean model for billing prevent scenarios where speedy. minor fixes manage to end up as substantial bills. Progent's skill at disposing of problems efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered an arsenal of optimized technologies and field-proven methodologies which promote the maximum degree of effectiveness for remote consulting and repair for IT systems of all sizes. Progent offers protected VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the experts of Progent's remote service group to communicate with your system without violating system security.

Progent's proven technical support database system includes extensive documentation for all service that Progent's clients have received. Progent's authorized engineers have the benefit of the specifics of assistance rendered to each customer by any consultant. This database of problems and resolutions is structured as an easily retrievable internal database that permits Progent's remote technical experts to share their knowledge company-wide to make sure that the efficiency of Progent's technical support grows over time. Progent's high-level accreditations and formal relationships with key vendors such as Cisco and Microsoft open up other massive technical support databases and permit priority access to manufacturers' internal product engineers so Progent's online consulting experts can come up with the most efficient resolutions quickly.

Online technical support services provided by Progent to businesses in Winston-Salem and anywhere in the state of North Carolina include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, fixed-price managed services intended to enable small and mid-size businesses to utilize the same cutting-edge IT solutions used by some of the world's leading corporations. ProSight managed services address all key aspects of information technology such as email protection, security, backup/recovery, and infrastructure monitoring and management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security companies to deliver centralized management and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper level of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to address the complete threat progression including protection, detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital files, applications and VMs that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, monitor, optimize and debug their connectivity appliances such as routers, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when issues are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding appliances that require critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the health of critical computers that drive your information system. When ProSight Systems Watch uncovers an issue, an alert is sent automatically to your specified IT staff and your Progent consultant so that all potential problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight Systems Watch server and desktop automated management services.

Special Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract information technology projects. Progent's rates for ongoing development or consulting projects are determined according to the qualifications of the engineers assigned. Progent's experience with these special fields of computer technology enables customers to execute major initiatives within budget and on time. Progent's project-based remote engineering services include:

  • Help Desk Call Center Expertise
    Progent's Call Center service options for companies with networks based on Microsoft, Cisco, Apple Mac, UNIX, or Linux products include full-service Call Center outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are designed for organizations who lack the money or time to support an internal Help Desk but who require fast access to an efficient Help Desk Call Center with proficient phone assistance plus the ability to escalate complex problems to high-level engineers.

    Progent's Help Desk consulting services can support you in establishing an efficient new Help Desk Call Center or enhancing your established one, evaluating or modifying Call Center software to handle the special requirements of your corporation, or adding temporary online staff to reinforce your in-house Help Desk group to handle high-demand scenarios like software migrations, mass updates, or rolling out new applications.

    Progent's Call Center staff of experienced network professionals provides your workers in Winston-Salem or anywhere in the state of North Carolina instant assistance from an effective support group with years of experience offering phone consulting and remote troubleshooting for networks based on Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk perception as a crucial driver of business success, and Progent's aim is to resolve rather than just report network issues.

  • Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff provides phone-based professional consulting support and training in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, custom development, and training for popular Microsoft business applications such as CRM, Office Project, MS Word, and MS Office Excel. To learn more information on Progent's consulting, custom programming, and training offerings, see Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, extend or optimize your current one, migrate smoothly from a prior version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver organizations in Winston-Salem, or anywhere in the state of North Carolina, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to fit your environment so your IT support is proactive and automated. By exposing possible problems before they evolve into network outages, proactive monitoring can ward off stressful and expensive service breakdowns. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Mac OS X systems, Microsoft networks, or networks that support multiple platforms.
How Your Winston-Salem Business Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent remote support with Microsoft, Mac OS X, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Winston-Salem or anywhere in the state of North Carolina, Progent's online computer support specialists can provide expert and cost-effective IT support the moment your company has to have it. Long experience offering remote technical assistance has led to Microsoft Gold Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune remote access tools to fix network problems rapidly while eliminating the expense and lost time associated with on-site support calls.

Even if your Winston-Salem office relies on a regular freelance consultant or maintains a full time IT staff that can deal with common computer issues, Progentís Microsoft and Cisco certified consultants can provide an easy and seamless virtual expansion of your local resources for situations when your usual IT support personnel either lack the time or the experience to address unexpected network emergencies or particularly complex integration problems.

Details of Progent's Online Network Services for Winston-Salem
Progent's phone support, Internet-based repair, system security expertise, and network administration services offer businesses in Winston-Salem or anywhere in the state of North Carolina the greatest leverage for your support budget. Whether you require occasional phone help and remote troubleshooting or full-time Help Desk Call Center services and system administration, Progent's professionals can provide your business world class network support while permitting you to eliminate the cost and hassle of running a large in-house IT organization. Highlights of Progent's online help services include:

  • Immediate Phone Access to Microsoft Certified Experts
    Progent's team of Microsoft-certified technicians can provide fast and economical expertise to businesses in Winston-Salem and is also ideal for networks in more remote areas of North Carolina that lack technicians with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Gold Partner consulting company, Progent has the use of a wide selection of Microsoft support utilities, technical databases, and on-going training.

  • By the Minute Rates to Minimize Costs
    Progent provides remote support on a minute-by-minute billing plan, so you pay only for the services you use. Progent has no minimum fee for online support and imposes no ongoing retainer for support services delivered during normal business hours. This saves you from paying big invoices for routine repairs.

  • Access to Cisco Network Architecture Professionals
    As a Registered Partner for Cisco, Progent offers the services of on-staff professionals who have expertise in planning, deploying, and supporting networking solutions powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you build fast, high-availability, and protected connectivity for wireline and wireless networking.

  • Application Specialists Team
    Progent's core support offerings include technology integration, MS Exchange Server expertise, system security design, and Help Desk outsourcing services. Progent's Experts Team can provide in-depth consulting expertise in critical application areas. Help available from the Application Experts Team covers:
    Microsoft Dynamics GP Consulting and Customization
    Microsoft Office Project and Project Online Support
    Office Excel and Office 365 Excel Consulting and Programming
    Microsoft Office Word and Office 365 Word Support
    BI Reporting Development and Troubleshooting
    UNIX, Linux and Solaris Support
    SQL Server 2016 Application Design and SQL Server 2014 Software Development and Troubleshooting
    Oracle Management and Application Development
    MySQL DBA Services and Software Development
    Apple Macintosh Support
    Amazon Marketplace Web Service Software Integration

    By providing a full service one-stop source for IT generalists and application experts, Progent can deliver fast, inexpensive, and comprehensive IT solutions that align with the specific requirements of your business.

  • State of the Art Online Connectivity Tools
    Secure remote access permits Progent's support experts to observe precisely what your users see. This makes it possible to find fast fixes to problems that could otherwise demand a costly personal service call. State-of-the-art remote access software and experienced engineers combine to allow Progent to resolve most network problems rapidly and affordably. Progent is a pioneer in online support and automated system tracking.

  • Support for Popular VPN Products
    Progent supports secure VPN access for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.

  • Round-the-Clock Support for High Network Uptime
    For businesses with vital applications, Progent can provide optional round-the-clock remote support services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help produce maximum network uptime.

  • Help Desk Outsourcing
    Progent's Help Desk outsourcing services are designed especially for budget-conscious companies whose clients require instant access to a Help Desk service with expert telephone support and complete escalation ability.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner support firm and Progent's number of employees, depth of technical experience, fine tuned remote support tools, and understanding of corporate IT allow businesses to avoid the pitfalls associated with exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

How Does My Business Start Receiving Remote Network Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.















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