Immediate Remote Help for Winston-Salem Small Business Computer Systems
Urgent Phone Technical Support for Winston-Salem NetworksFor small and midsize businesses in Winston-Salem or anywhere in the state of North Carolina, Progent provides online technical support for computer systems based on any mix of Microsoft, Cisco Systems, Apple Mac, or Linux/UNIX platforms. Progent's Microsoft qualified professionals have delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco Systems CCIE-certified network specialists to help with complex infrastructure issues, as well as the services of CISSP-certified security consultants to handle advanced security design and troubleshooting issues.

Progent's online technical support experts offer excellent leverage due to the fact that they possess the practical experience and have access to the sophisticated tools required to resolve most network problems quickly. Efficient support lowers direct expenses since service calls require fewer billable minutes. Online support also avoids the cost of sending a consultant to your location. Your company benefits even more with indirect costs by reducing or avoiding network outages and related losses resulting from business disruption, upset clients, idle workers, and de-focused executives.

Progent's billing model for remote help is structured to leverage your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you owe just for the services that you receive. Unlike typical online support organizations, Progent requires no service activation surcharge or minimum fees. Progent's one-minute billing unit and clean model for billing do away with situations where speedy. minor repairs somehow end up as major bills. Progent's skill at handling technical issues quickly translates into your business conserving money.

Progent's Online Support Technologies
Through years of experience, Progent has refined a collection of optimized technologies and field-tested methodologies which promote the maximum degree of efficiency for online technical support and troubleshooting for small and midsize business computer systems. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco Systems, Sonicwall and Checkpoint. Protected VPN access allows the consultants of Progent's remote service group to access your company's computer system without breaching corporate security.

Progent's powerful technical support database application includes thorough records of all support that Progent's customers have received. Progent's staff service personnel have access to the details of support provided to every customer by any engineer. This archive of trouble tickets and resolutions is organized as a quickly accessible support database that permits Progent's online support engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's support improves daily. Progent's advanced certifications and formal relationships with major technology companies such as Cisco and Microsoft make available other massive technical support knowledge bases and allow quick response from vendors' internal product engineers so Progent's online service experts can determine the best solutions promptly.

Online technical support services provided by Progent to clients in Winston-Salem and anywhere in the state of North Carolina include:

  • Certified MS Windows Experts
    Microsoft Windows Expertise for Winston-Salem, North CarolinaProgent's Microsoft-qualified online support professionals can deliver network repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can provide your organization the expertise of support engineers who can help you with a wide range of technology support services such as Windows Server 2012 R2 migration and integration support services, Windows Server 2008 installation, Exchange 2013 deployment, Microsoft Exchange 2010 management, SharePoint Server development, Lync implementation and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server 2006 migration, SQL Server programming and Microsoft SQL Server 2012 migration, Systems Center Operations Manager system monitoring and reporting, Project Server 2010 planning, and SBS Server 2011 support.

    Progent in addition can deliver a wide array of cost-effective desktop support services to help your business to deploy, integrate, repair, and administer workstations and laptops powered by Windows. Progent's desktop support services cover areas such as providing Windows 10 integration support services plus System Center 2012 Configuration Manager planning and deployment and Microsoft Intune consulting to streamline the management of your desktops and Cloud-connected mobile devices.

  • Talk to a Cisco CCIE for High-level Network Problem Solving
    Cisco Engineers for Winston-Salem, North CarolinaThe Cisco CCIE credential is the top recognition for networking engineers, and indicates a consultant's networking knowledge at the expert level. CCIEs can deal with even the most complex problems surrounding network infrastructure design, integration, administration, security, and problem solving. CCIEs can cooperate on a privileged basis with Cisco Systems' internal product support engineers in analyzing anomalies with Cisco IOS Software network management tools and developing workarounds or locating software patches. Cisco qualified CCIEs provide excellent cost-effectiveness because their depth of experience enables them to resolve problems quickly. In common instances, less qualified engineers can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in minutes.

    Few support organizations make Cisco-qualified CCIEs accessible to assist small and medium sized businesses. Progent offers fast telephone access to a Cisco-qualified CCIE so your company can get urgent support for severe network infrastructure issues that are lowering worker efficiency but are beyond the scope of your regular computer service personnel. Progent's Cisco-qualified CCIE support experts can interface to your network using sophisticated remote support tools in order to provide efficient, secure, and affordable analysis and repair.

  • CISSP and ISSAP Qualified System Security Professionals
    CISSP Certified System Security Engineers for Winston-Salem, North CarolinaProgent's accredited CISM and CISSP security consultants can provide a range of security solutions to strengthen the safety of your Windows, Apple Mac, Linux, or UNIX environment against attacks or help your business to clean up rapidly after a serious breach. Security services offered by Progent cover in depth network security audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick cleanup after virus and worm attacks; installing firewalls; designing secure architectures for off-site and mobile access; securing your email system against viruses, spam and DHA attacks; and managing 24x7 network monitoring.

  • UNIX, Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X remote consulting services cover a wide range of computer technologies such as system architecture, messaging solutions, network and operational security, UNIX/Linux and Windows integration, VMware and Citrix XenServer virtualization products for server hardware economization and simplified management, and migration from legacy systems to Microsoft Windows or Linux-powered solutions. Progent's team-based approach to solving technical issues enables fast escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This expedites solutions of urgent problems, minimizes network downtime, and cuts service costs.

    Progent's UNIX and Linux support engineers can offer emergency remote help analyzing problems affecting UNIX, Linux, or Solaris systems based on popular versions of UNIX such as:
    Mac OS X
    HP-UX (Hewlett Packard UNIX)
    Berkeley UNIX (BSD)
    Silicon Graphics IRIX (SGI/IRIX)

Special Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special IT programs that small businesses often request. Progent's rates for longer-term development or consulting tasks are set according to the level of expertise of the consultants required. Progent's experience with these important areas of information technology enables clients to complete major projects economically and on schedule. Progent's project-based online engineering services include:

  • Call Center Services
    Progent's Help Desk Call Center support programs for small and midsize businesses with networks that incorporate Microsoft, Cisco Systems, Apple Mac, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for small companies who don't have the budget to assemble and manage an in-house Call Center but who want fast communication with an efficient Help Desk with professional phone support as well as the expertise to escalate complex tasks to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and operates as a seamless addition to your current Help Desk staff. Progent's Virtual Help Desk can act as a an escalation option to handle the toughest technical problems, or be ready in hectic situations when your other support engineers are swamped.

    Progent's Help Desk team of experienced network experts gives your workers in Winston-Salem or anywhere in the state of North Carolina immediate communication with a dependable network service resource with substantial experience delivering phone consulting and online repair service for IT systems powered by Microsoft Windows, Cisco Systems, Apple Mac, UNIX, or Linux technology. Progent's focus is to earn the Help Desk Call Center recognition as a crucial driver of company performance, and Progent's target is to fix instead of merely record IT problems.

  • Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Consulting staff offers remote and in-depth consulting support and education in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, customization, and training for Microsoft business applications such as Microsoft CRM, Office Project, MS Word, and MS Excel. To find out more information on Progent's consulting, customization, and education offerings, see Progent's Applications Experts Group.

    Remote Network and Server Monitoring Support
    Progent offers businesses in Winston-Salem, or anywhere in the state of North Carolina, remote computer system monitoring support centered around Microsoft System Center Operations Manager, enhanced by Progent for your environment so your network support is proactive rather than reactive. By uncovering looming problems before they grow into full-scale emergencies, system monitoring can avoid stressful and costly information system failures. Progent can also utilize network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Mac OS X systems, Microsoft Windows networks, or environments powered by a mix of platforms.

How Your Winston-Salem Company Can Contact Progent's Online Support Professionals
To contact Progent about emergency online assistance with Windows, Mac OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or email For small organizations and new ventures in Winston-Salem or anywhere in the state of North Carolina, Progent's phone-based computer support engineers are ready to deliver professional and cost-effective system help whenever your business needs it. More than a decade of providing remote technical assistance has earned Microsoft Gold Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to refine remote access technology to fix IT problems rapidly while avoiding the cost and lost time associated with in-person service calls.

Even if your Winston-Salem small business relies on a local independent consultant or employs a full time organization that can handle day-to-day computer problems, Progentís Microsoft certified consultants can still offer an easy and transparent remote extension of your local resources for situations when your regular service personnel either lack the availability or the experience to resolve unexpected network crises or particularly challenging integration projects.

Details of Progent's Remote Network Support for Winston-Salem
Progent's online help, remote repair, network security consulting, and network management services give small offices in Winston-Salem or anywhere in the state of North Carolina unparalleled leverage for your support investment. Whether you need occasional phone help and Internet-based troubleshooting or full-time Help Desk outsourcing services and system administration, Progent's experts can provide your company enterprise-level network support while permitting you to eliminate the cost and administration overhead of running a large in-house IT staff. Highlights of Progent's National Remote Support services include:

  • Immediate Phone Access to Microsoft Certified Experts
    Progent's staff of Microsoft-certified engineers can provide immediate and affordable expertise to small companies in Winston-Salem and is also ideal for customers in more remote areas of North Carolina that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Gold Certified Partner support firm, Progent has the advantage of a wide range of Microsoft support utilities, technical information, and continuing training.

  • By the Minute Billing to Minimize Expenses
    Progent offers online help on a by-the-minute basis, so you are charged only for the services you use. Progent has no minimum charge for online help and asks for no ongoing subscription fee for services provided during normal working hours. This keeps you from facing big invoices for routine repairs.

  • Access to Cisco Network Architecture Experts
    As a Registered Partner for Cisco Systems, Progent offers help from on-staff professionals who have skill in planning, deploying, and troubleshooting networking environments based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create fast, reliable, and secure connectivity for wireline and wireless networking.

  • Application Specialists Consulting
    Progent's basic consulting services include system integration, MS Exchange consulting, corporate security design, and Help Desk outsourcing services. Progent's Experts Team offers in-depth consulting support for specific business applications. Support available from the Application Experts Team includes:
    MS Dynamics GP (Great Plains) Software Support and Customization
    Microsoft CRM Help
    Microsoft Project Expertise
    MS Excel Consulting
    Microsoft Word Expertise
    Crystal Reports, MS Access, and FRx Consulting
    UNIX, Linux and Sun Solaris Integration
    SQL Server Support and Application Programming
    Oracle DBA Services and Application Programming
    MySQL Project Management and Software Development
    Apple Macintosh Integration

    By offering a full service centralized resource for network generalists and application experts, Progent can deliver fast, affordable, and thorough information technology solutions that address the unique needs of your business.

  • Sophisticated Online Access Software
    Secure online connectivity allows Progent's service professionals to see precisely what your customers see. This makes it possible to produce quick fixes to issues that could otherwise demand an expensive personal service call. Sophisticated remote connectivity software and experienced engineers combine to enable Progent to repair most IT issues quickly and economically. Progent is an industry leader in online support and remote system monitoring.

  • Support for Popular VPN Products
    Progent can provide secure VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to access your network remotely without compromising network security.

  • 24-hour Service for Maximum Network Uptime
    For small organizations with mission-critical applications, Progent offers optional round-the-clock remote support services. Combined with remote 24x7 server monitoring based on MS Operations Manager, this offering can help ensure maximum system uptime.

  • Help Desk Services
    Progent's Help Desk Call Center services are designed especially for budget-constrained small companies whose clients need immediate recourse to a Help Desk service with effective phone support and full escalation ability.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's head count, range of technical experience, fine tuned support tools, and understanding of corporate IT enable small offices to escape the limitations associated with excessive dependence on smaller consulting organizations, independent freelance service providers, or limited internal IT help.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average more than ten years of hands-on industry background, in the trenches of IT support, executing a wide range of IT projects for an extensive array of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support staff. This means that you get not just world-class technical help, but also a consultant with proven methods for using computer knowledge to resolve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-premise help per minute. Consequently, you owe just for received services. Progent does not demand a more expensive rate for after-hours or urgent service, and within California or in regions where Progent provides on-site support, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for services provided during normal business hours. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's small granularity avoids large bills for fast fixes so you will not be tempted to permit less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their scope, Progent can focus on offering hard-to-find services where Progent has little competition. Companies who utilize trusted independent service providers or who maintain in-house support personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more robust, secure, and productive.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to provide round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive rather than reactive. By anticipating potential issues before they cause downtime, system monitoring can save your IT network from stressful and costly availability losses.

How Does My Business Begin Receiving Remote Computer Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or send email to If you have an urgent requirement for IT help, go to Immediate Urgent Support.

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