Immediate Online Troubleshooting for Winston-Salem Computer Networks
Urgent Remote Consulting for Winston-Salem SystemsFor businesses located in Winston-Salem or anywhere in the state of North Carolina, Progent provides online help for computer systems based on Microsoft Windows, Cisco, Apple Mac, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have provided online troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to handle complex networking problems, plus the services of CISA and CISSP-accredited security consultants to handle advanced security design and diagnostic jobs.

Progent's online technical support engineers provide excellent leverage due to the fact that they have the real-world background and have access to the advanced tools required to solve the majority of network problems rapidly. This lowers immediate costs since service calls require minimal billable consulting minutes. Online help also avoids the cost of dispatching a consultant to your office. Your organization benefits additionally with incidental expenses by minimizing or avoiding network downtime and associated costs stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's extensive online consulting experience is especially valuable for businesses that rely on public clouds for critical infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be useful.

Progent's billing model for remote support is designed to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you are billed only for the services that you actually get. In contrast to typical remote service organizations, Progent requires no startup surcharge or minimum job duration. Progent's per-minute granularity and simple model for pricing do away with situations where fast repairs manage to turn into major invoices. Progent's penchant for handling technical issues efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of optimized technologies and field-tested methodologies that permit the highest degree of efficiency for online help and troubleshooting for computer networks of any size. Progent offers secure VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the experts of Progent's remote service group to access your environment remotely without violating network security.

Progent's sophisticated technical support database application includes thorough documentation of the support that Progent's customers have received. Progent's staff engineers have access to the history of support rendered to each client by any consultant. This database of issues and resolutions is organized as a quickly accessible proprietary knowledge base that enables Progent's remote support engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's support services grows over time. Progent's advanced accreditations and formal partnerships with major vendors including Cisco and Microsoft open up additional vast technical knowledge bases and allow priority response from manufacturers' internal product engineers with the result that Progent's remote consulting specialists can determine optimal resolutions quickly.

Online support services available from Progent to businesses in Winston-Salem and anywhere in the state of North Carolina include:

Special Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special IT programs. Billing charges for longer-term consulting tasks are determined according to the level of expertise of the engineers required. Progent's experience with these important areas of computer technology enables clients to execute critical projects within budget and on time. Progent's special online engineering solutions include:
  • Help Desk Support
    Progent's Call Center programs for organizations with networks based on Windows, Cisco, Apple Mac, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are designed for organizations who don't have the resources to support an in-house Call Center but who want fast access to an efficient Help Desk with proficient phone assistance as well as the expertise to escalate the most challenging problems to advanced engineers.

    Progent's Help Desk consulting expertise can support you in establishing an effective new Help Desk or improving your existing one, evaluating or customizing Help Desk Call Center software to meet the particular requirements of your business, or providing temporary online staff to work with your existing Help Desk team to deal with unusually busy events such as software transitions, major upgrades, or rolling out brand new business software.

    Progent's Help Desk Call Center team of seasoned information technology professionals provides your customers in Winston-Salem or anywhere in the state of North Carolina instant communication with a reliable network service resource with extensive experience delivering telephone-based support and online diagnostics for computer environments that incorporate Windows, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's concentration is to earn the Call Center recognition as a key driver of business efficiency, and Progent's aim is to solve rather than merely track network problems.

  • Business Applications Support: Education, Development, and Problem Solving
    Progent's Applications Consulting Group provides phone-based professional consulting support and training in special business application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and education for popular Microsoft applications including CRM, Microsoft Project, Office Word, and Excel. To find out more information concerning Progent's expertise, customization, and education services, see Progent's Applications Experts Services.

  • Remote Network Monitoring Support
    Progent offers businesses in Winston-Salem, or anywhere in the state of North Carolina, online computer system monitoring support centered around System Center Operations Manager (SCOM), enhanced by Progent for your business so your network support is proactive rather than reactive. By exposing potential issues before they grow into downtime, system monitoring can ward off stressful and costly service crises. Progent can also provide help with system monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac systems, Microsoft networks, or systems based on a variety of platforms.
How Your Winston-Salem Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online help with Microsoft Windows, Apple Mac, or Linux computer systems, visit Progent's Emergency Remote Help, call 1-800-993-9400, or visit Contact Progent. For offices and startups in Winston-Salem or anywhere in the state of North Carolina, Progent's phone-based computer support specialists can provide professional and economical IT support the instant your organization needs it. More than 15 years of offering online repair services has earned Microsoft Gold certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access tools to repair IT problems rapidly while eliminating the expense and lost time associated with on-premises support visits.

Even if your Winston-Salem organization has a regular independent consultant or employs a full time IT staff that know how to deal with day-to-day network problems, Progent’s Microsoft and Cisco certified consultants can offer a convenient and transparent remote extension of your on-site resources for situations when your usual IT support personnel either don't have the time or the expertise to handle unexpected system crises or especially tough integration projects.

Advantages of Progent's IT Support for Organizations in Winston-Salem
Progent's remote network troubleshooting services enable your Winston-Salem organization to enjoy the advantages of timely, enterprise-class network support without the cost of managing a full-time IT organization. Your information system will acquire added business value by becoming increasingly reliable, efficient, and protected. Benefits to your business include:

  • Seamless virtual extension of your on-site IT resources
    For most organizations in Winston-Salem and throughout North Carolina, local network support providers, whether made up of freelance consultants or a full-time IT staff, can deal with typical network issues. However, serious problems may spring up when local support personnel are too busy or unavailable, and some problems may be associated with technology that is unfamiliar to your usual service people. In these situations, Progent's on-call support experts give you a convenient, quick, and economical way to augment your local help and to convey useful information to improve your ability to deal with future problems locally.

  • Reduced Dependence on Individual Service Providers
    For network maintenance, smaller offices often rely on individual freelance service providers. Although independent consultants have less internal costs than big support firms and can afford to charge marginally less, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If an independent service provider is busy with another client, ill, on vacation, or in training, the absence of reserve personnel may require your company to wait for assistance during an IT crisis. As your business expands, network downtime and trouble with critical software become more costly. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent provides an on-call source of reserve service experts to insure your IT system stays available.

  • Create a Solid Basis for Seamless Growth
    Companies typically start with an information architecture implemented on a shoestring budget. Lacking a proper framework, slap-dash fixes often get piled onto a weak foundation. When a company grows, reliability and expandability issues can impede the productivity of the organization. These poorly designed systems require careful assessment, intelligent long-term planning, and extensive IT expertise to upgrade to a network infrastructure able to provide the stable foundation to handle vital business requirements and ease downstream expansion.

  • Interact with Problem Solvers Instead of Product Vendors
    Smaller offices require advice and technical education to navigate through an ever more complex array of technology alternatives available for accelerating business growth and improving productivity. Businesses hardly need a network consultant who is attempting to sell a specific vendor's products. Network consulting and product sales can lead to a scenario where the recommended solution is built around a predetermined technology rather than the true needs of a business. Progent eliminates these dilemmas by selling only services rather than products. This allows Progent to align technical consulting with the real interests of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner support company and Progent's staff size, breadth of IT expertise, refined support software, and understanding of corporate IT enable businesses to escape the limitations associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or limited internal IT help.

Progent stands out by providing:

  • Certified Knowledge of Microsoft's Entire Line of Servers
    Progent can provide in-depth support for Microsoft’s popular server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support, Microsoft Windows Server 2008 migration, Microsoft Windows Server 2003 upgrades, MS Exchange 2016 migration, Exchange 2013 integration, Exchange Server 2010 management, Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and in-person help by the minute. Consequently, you are billed exclusively for received services. Progent does not impose a higher rate for off-hours or urgent support, and within California or in areas where Progent provides in-person service, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and asks no retainer for services delivered during normal business hours. Many support organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for fast repairs so you won't be forced to allow simple problems to fester.

  • Full Documentation of Delivered Services
    Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or local service organizations who provide minimal documentation or specifics of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service reports transmitted by each consultant to every customer. The practice of documenting and organizing service activity results in more effective service and avoids a slew of typical misfortunes such as when a support customer is virtually held captive to a consultant who won’t let go of vital service information.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the only IT service companies to offer 24x7 network monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By revealing potential problems before they cause downtime, system monitoring can save your IT network from stressful and expensive service losses.
How Does Our Company Start Receiving Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.

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