Urgent Online Troubleshooting for Winston-Salem Small Business Networks
Urgent Online Consulting for Winston-Salem SystemsFor small and midsize businesses located in Winston-Salem or anywhere in North Carolina, Progent provides phone help for computer systems based on any mix of Microsoft Windows, Cisco, Mac OS X, or Linux technology. Progent's Microsoft certified consulting experts have provided online support to companies in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco Systems CCIE-certified engineers to help with complex networking problems, as well as the services of CISSP and CISM-accredited security engineers to handle high-level security design and diagnostic jobs.

Progent's remote technical support experts offer excellent leverage because they have the practical experience and are equipped with the advanced technology necessary to solve most network problems rapidly. Efficient support reduces direct costs because service calls accumulate fewer billable consulting minutes. Online help also eliminates the expense of sending a consultant to your office. Your organization benefits even more in incidental expenses by reducing or avoiding network outages and related costs stemming from business discontinuity, disgruntled clients, idle employees, and de-focused management.

Progent's billing policy for online help is structured to leverage your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you pay only for the services that you actually get. Unlike many online support companies, Progent asks for no service activation charge or minimum job duration. Progent's one-minute granularity and simple policy for pricing save you from situations where speedy. minor repairs manage to end up as big invoices. Progent's skill at disposing of problems quickly translates into your business saving money.

Progent's Online Technical Support Tools
Over time, Progent has fine tuned an arsenal of customized tools and field-proven processes that ensure the highest level of efficiency for remote help and repair for small and midsize company IT systems. Progent offers protected Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco Systems, Netscreen and Watchguard. Protected VPN technology permits the engineers of Progent's remote service group to connect to your company's environment remotely without breaching corporate security.

Progent's sophisticated customer support database system maintains comprehensive histories for all support that Progent's clients have received. Progent's team service personnel have access to the history of assistance rendered to each Progent client by every consultant. This archive of trouble tickets and solutions is structured as a readily accessible support database that enables Progent's remote technical engineers to share their experiences with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's high-level accreditations and formal partnerships with major technology companies including Cisco Systems and Microsoft open up additional massive technical support databases and allow fast response from vendors' in-house support staff so Progent's online consulting experts are able to determine the most efficient solutions promptly.

Remote support services available from Progent to customers in Winston-Salem and anywhere in the state of North Carolina include:

  • Certified Microsoft Windows Expertise
    Microsoft Windows Support for Winston-Salem, North CarolinaProgent's Microsoft-qualified remote support engineers can provide network problem solving and consulting support for all Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your company the expertise of support engineers who can help you with a wide variety of platform support such as Windows 2012 Server migration and deployment support, Windows Server 2008 R2 set up, Microsoft Exchange 2010 configuration, SharePoint Server application development, Microsoft Lync implementation and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server development and SQL Server 2012 migration, Operations Manager monitoring, Project Server 2010 planning, and SBS Server 2011 support.

    Progent also offers a broad range of affordable desktop consulting and support services to help you company to deploy, integrate, troubleshoot, and manage workstations and notebooks powered by Windows. Progent's PC desktop support includes assisting your company to migrate to Windows 7 smoothly, install 64-bit workstation applications, or integrate Microsoft Office 2010.

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
    Cisco Infrastructure Consultants for Winston-Salem, North CarolinaThe Cisco CCIE credential is the top accreditation for network infrastructure consultants, and indicates a person's network technology knowledge at the master level. CCIEs can handle even the most stubborn problems surrounding network infrastructure planning, integration, management, protection, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco System's in-house product support engineers in analyzing anomalies with Cisco IOS Software network administration tools and developing workarounds or identifying program patches. Cisco qualified CCIEs represent an excellent value because their depth of expertise permits them to solve problems rapidly. In common cases, less qualified service providers can struggle for many hours or even days with the same tasks that a CCIE can resolve in a few minutes.

    Progent's Cisco CCIEs offer expertise in the complete line of Cisco's popular selection of networking products including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services routers, Aironet wireless access points, VoIP phones and systems, Catalyst Series switches, plus VPN products.

  • CISSP and ISSAP Qualified System Security Engineers
    CISSP Qualified Network Security Experts for Winston-Salem, North CarolinaProgent's accredited CISSP, ISSAP, and CISM security consultants can provide a variety of system protection services to improve the safety of your Windows, Apple OS X, or Linux network against internal or external threats or assist you to clean up quickly following a serious breach. Security services offered by Progent cover in depth security analysis utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid recovery from virus and worm attacks; configuring firewalls; designing secure mechanisms for off-site and mobile communication; defending your email infrastructure from spam and DHA attacks; and managing 24x7 proactive monitoring.

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X phone-based support services cover a wide array of computer technologies such as system architecture, messaging solutions, system and process security, UNIX and Windows integration, VMware vSphere and Citrix virtual server products for server economization and simplified administration, and migration from legacy systems to Microsoft Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving network problems promotes fast escalation, when required, to engineers with appropriate experience to handle complex scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts service costs.

    Major Linux versions for which Progent offers expertise include:
    RedHat Linux
    SUSE Linux

Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology projects that small companies frequently request. Billing charges for ongoing consulting projects are set according to the qualifications of the consultants required. Progent's background in these important areas of information technology enables clients to execute major initiatives economically and on time. Progent's special remote consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center service options for small businesses with environments that incorporate Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Call Center outsourcing services are intended for smaller companies who don't have the budget to build and maintain an internal Help Desk Call Center but who require quick response from an effective Help Desk with professional phone assistance plus the technical depth to escalate complex problems to high-level engineers.

    Progent's Help Desk Call Center consulting expertise can guide you in creating an effective new Call Center or enhancing your existing one, identifying or modifying Call Center software products to meet the particular needs of your corporation, or providing temporary phone support personnel to supplement your existing Help Desk team to handle demanding situations like software migrations, mass updates, or rolling out brand new business software.

    Progent's Help Desk team of veteran information technology experts offers your workers in Winston-Salem or anywhere in the state of North Carolina instant access to an efficient technical support group with extensive experience offering telephone-based support and online diagnostics for IT systems that incorporate Microsoft, Cisco Systems, Mac OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk recognition as a significant contributor to business productivity, and Progent's policy is to resolve instead of merely report technical issues.

  • Business Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group provides remote and in-depth consulting expertise and education in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver expertise, customization, and education for popular Microsoft business applications such as CRM, MS Office Project, Microsoft Word, and Microsoft Office Excel. To find out additional information about Progent's expertise, custom programming, and training services, see Progent's Applications Experts Group.

    Online Network and Server Monitoring Services
    Progent offers companies in Winston-Salem, or anywhere in the state of North Carolina, remote network and server monitoring services powered by Microsoft Operations Manager, customized by Progent to fit your environment so that your computer support is proactive and automated. By anticipating emerging issues before they evolve into downtime, proactive monitoring can ward off disruptive and expensive network crises. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Mac OS X environments, Windows networks, or environments based on a variety of operating systems.

How Your Winston-Salem Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent online help with Windows, Apple Mac, or Linux environments, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or e-mail information@progent.com. For small organizations and new businesses in Winston-Salem or anywhere in the state of North Carolina, Progent's online network support engineers can deliver effective and affordable system support the moment your business needs it. More than a decade of providing online repair services has earned Microsoft Gold status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to refine online connectivity technology to solve computer problems quickly while avoiding the expense and lost productivity associated with on-premise support calls.

Even if your Winston-Salem office works with a local independent support technician or employs an in-house IT staff that know how to deal with day-to-day network issues, Progent’s Microsoft certified consultants are available to offer an easy and transparent virtual expansion of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the experience to solve unexpected network crises or particularly complicated integration projects.

Advantages of Progent's Network Help for Small Businesses in Winston-Salem
Progent's remote IT consulting services enable your Winston-Salem small business to realize the advantages of immediate, expert IT support without the cost of maintaining a full-time IT staff. Your information system will derive added strategic worth by becoming more available, productive, and secure. Benefits to your business include:

  • Seamless remote extension of your on-site support resources
    With most small companies in Winston-Salem and throughout North Carolina, nearby network service resources, whether represented by independent consultants or a full-time maintenance staff, can handle typical network problems. However, IT crises may spring up when your regular resources are overstretched or absent, and some trouble may stem from IT products that is beyond the scope of your usual support personnel. In these instances, Progent's online service experts provide an easy, quick, and affordable way to augment your regular help and to pass on valuable knowledge to improve your capability to deal with future issues in-house.

  • Reduced Dependence on Freelance Consultants
    For IT support, small businesses often rely on individual freelance service providers. Although independent service people have less overhead than big service companies and can afford to charge lower rates, they are sometimes overextended, making it hard to respond rapidly to urgent situations. If an independent consultant is occupied with another customer, sick, on a trip, or in training, the lack of backup help may force your company to go without help during an emergency. As your company expands, system downtime and trouble with critical applications are more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides a ready source of backup service experts to insure your network is always up and running.

  • Build a Solid Foundation for Seamless Expansion
    New businesses often start with an IT system implemented on a shoestring budget. Lacking a strong infrastructure, band-aid fixes often get piled onto a shaky foundation. When a company grows, stability and scalability problems can hinder the productivity of the business. These poorly built systems need proper assessment, smart long-term planning, and wide IT knowledge to upgrade to a network architecture able to deliver the solid foundation to handle critical business demands and facilitate downstream growth.

  • Interact with Problem Solvers Rather Than Product Vendors
    Small businesses need advice and technical education to navigate through an increasingly complex array of technology alternatives available for accelerating business growth and enhancing efficiency. Businesses do not need a network engineer who is motivated to earn a commission on a certain vendor's products. IT support and product selling can lead to a situation where the proposed solution is designed around a predetermined product rather than the true needs of a small business. Progent avoids these conflicts of interest by selling just services instead of products. This enables Progent to match IT consulting with the real needs of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting firm and Progent's head count, range of technical expertise, fine tuned remote support software, and understanding of corporate IT enable small offices to avoid the pitfalls of exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

  • Certified Expertise in Microsoft's Complete Range of Servers
    Progent offers in-depth expertise for Microsoft’s powerful server platforms with services that include Windows 2012 Server migration and deployment support, Windows Server 2008 integration, Microsoft Windows Server 2003 maintenance, Microsoft Windows 2000 legacy support, Microsoft Exchange Server 2010 consulting, Microsoft Exchange Server 2007 and Exchange Server 2003 migration, plus SQL Server 2008 expertise and Microsoft SQL Server 2012 migration.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premise help per minute. Consequently, you are invoiced just for received services. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent offers in-person support, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no minimum fee and requires no retainer for services delivered during normal working hours. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast solutions so you won't be tempted to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to deal with problems that are within their scope, Progent can concentrate on offering hard-to-find services where Progent faces little competition. Businesses who work with familiar freelance consultants or who employ internal support staffs benefit when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more robust, secure, and efficient.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service companies to provide 24x7 remote tracking services based on MS System Center Operations Manager 2007. Microsoft System Center Operations Manager 2007 allows your computer support to be proactive rather than reactive. By revealing possible problems before they cause downtime, network monitoring can keep your IT network from painful and costly service disruptions.

How Does My Business Start Getting Online Network Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or email Progent at information@progent.com. If you have an urgent need for IT support, visit Immediate Urgent Support.

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