Urgent Online Technical Support for Winston-Salem Small Office Computer Systems
Immediate Remote Support for Winston-Salem SystemsFor small businesses located in Winston-Salem or anywhere in the state of North Carolina, Progent provides phone help for information systems based on any mix of Microsoft Windows, Cisco Systems, Apple Mac, or Linux technology. Progent's Microsoft certified engineers have delivered online troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco Systems CCIE-certified engineers to handle challenging infrastructure issues, plus the assistance of CISA and CISM-accredited security consultants to handle high-level security architecture and diagnostic issues.

Progent's online technical support engineers offer excellent value because they possess the practical background and are equipped with the sophisticated tools required to solve most information system problems rapidly. Efficient support reduces immediate expenses because service calls require minimal chargeable consulting minutes. Remote support also eliminates the cost of sending an engineer to your site. Your organization benefits additionally with incidental expenses by minimizing or eliminating network downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management.

Progent's pricing model for remote help is designed to leverage your IT service dollar. Progent bills by the minute for telephone-based assistance, so you owe exclusively for the support that you receive. Unlike typical online service organizations, Progent requires no startup fee or minimum payments. Progent's per-minute granularity and clean model for billing eliminate situations where fast fixes manage to turn into major tabs. Progent's penchant for dealing with technical issues quickly results in your business conserving money.

Progent's Online Service Technologies
Over time, Progent has refined an array of customized tools and field-proven methodologies which promote the highest level of effectiveness for remote engineering help and troubleshooting for small business information networks. Progent offers secure VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco Systems, Netscreen and Checkpoint. Protected VPN access allows the experts of Progent's remote service group to link to your system remotely without violating network security.

Progent's sophisticated service database system includes detailed records describing the service that Progent's clients have received. Progent's authorized service personnel have the benefit of the specifics of all help rendered to every Progent customer by every Progent engineer. This archive of problems and resolutions is stored as a conveniently exploitable proprietary knowledge base that enables Progent's online support experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and formal partnerships with important vendors such as Cisco and Microsoft open up other vast technical support knowledge bases and permit priority response from manufacturers' internal product engineers so Progent's online consulting specialists are able to come up with the most efficient solutions quickly.

Remote services Offered by Progent to clients in Winston-Salem and anywhere in the state of North Carolina include:

  • Authorized MS Windows Expertise
    Microsoft Windows Support for Winston-Salem, North CarolinaProgent's Microsoft-certified remote support professionals can deliver computer system troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Gold Certified Partner and can provide your organization the assistance of consulting professionals who can assist your company with a broad variety of platform support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Exchange 2013 configuration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server 2013 application development, Lync 2010 implementation and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, SQL Server 2012 programming and Microsoft SQL Server 2014 upgrades, Systems Center Operations Manager network monitoring and reporting, Project Server 2010 training, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition offers a wide array of affordable desktop support services to assist you company to deploy, integrate, repair, and administer workstations and laptops based on Microsoft Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 integration support services as well as System Center Configuration Manager planning and installation and Microsoft Intune integration help to centralize the management of your desktops along with your web-facing mobile devices.

  • Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
    Cisco Consultants for Winston-Salem, North CarolinaThe Cisco Certified Internetwork Expert certification is the top recognition for networking professionals, and certifies a consultant's networking knowledge at the expert level. Cisco CCIEs know how to handle even the most challenging problems surrounding network planning, integration, administration, security, and repair. CCIEs operate on a privileged basis with Cisco Systems' in-house support staff in isolating anomalies with IOS network administration tools and coming up with workarounds or locating software updates. CCIEs offer exceptional cost-effectiveness because their depth of experience allows them to find solutions for problems quickly. In typical instances, less experienced engineers can struggle for hours or even days with identical problems that a CCIE can dispose of in minutes.

    Few consulting providers make Cisco-qualified CCIEs accessible to help small and mid-size businesses. Progent can provide quick phone contact with a Cisco-qualified CCIE so your company can get immediate assistance for serious network problems that are crippling business efficiency but are not within the experience of your local network support group or consultant. Progent's Cisco-qualified CCIE engineers can connect to your network via sophisticated remote support technology in order to provide fast, secure, and affordable analysis and remediation.

  • CISSP and ISSAP Certified Network Security Professionals
    CISSP Qualified Network Security Consultants for Winston-Salem, North CarolinaProgent's accredited CISM and CISSP network security engineers can provide a range of security solutions that can improve the defenses of your Microsoft Windows, Mac, or Linux network against assaults or help your company to clean up quickly following a damaging breach. Security solutions available from Progent include: in depth network security evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; quick cleanup after malicious assaults; installing firewalls; designing secure techniques for off-site and mobile connectivity; protecting your messaging infrastructure against viruses, spam and DHA attacks; and initiating 24x7 network monitoring.

  • UNIX/Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Apple Mac OS X remote consulting services address a broad range of computer technologies including network infrastructure, email solutions, network and operational security, UNIX and Windows integration, VMware and Citrix XenServer virtual server technologies for server consolidation and simplified management, and transitioning from legacy systems to Microsoft Windows or Linux-powered solutions. Progent's team-based methodology for resolving network issues enables quick escalation, when required, to engineers with appropriate experience to handle complex situations. This expedites solutions of critical problems, reduces lost productivity, and cuts service expense.

    Important Linux platforms for which Progent can provide expertise include:
    SUSE Linux
    Slackware Linux

Additional Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for special IT projects that small companies often request. Progent's rates for longer-term consulting projects are determined based on the level of expertise of the engineers assigned. Progent's background in these important fields of information technology enables clients to complete critical initiatives within budget and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center support alternatives for small organizations with networks that incorporate Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for small companies who lack the money or time to build and maintain an in-house Help Desk but who require fast response from an effective Call Center with professional telephone support plus the ability to escalate the most challenging tasks to advanced consultants.

    Progent's Help Desk Call Center consulting expertise can aid you in building an efficient new Call Center or enhancing your current organization, identifying or customizing Help Desk software to meet the particular requirements of your company, or adding temporary phone support personnel to reinforce your in-house Help Desk group during unusually busy situations such as software transitions, major updates, or rolling out new business software.

    Progent's Help Desk staff of experienced network consultants gives your customers in Winston-Salem or anywhere in the state of North Carolina fast access to an effective network service group with years of background offering phone help and online repair service for computer environments powered by Windows, Cisco Systems, Apple Mac OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk Call Center recognition as a significant contributor to business efficiency, and Progent's aim is to resolve instead of simply report network issues.

  • Business Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts Group can supply remote and in-depth engineering support and training in specific business application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, customization, and training for Microsoft applications including CRM, Project, MS Word, and MS Office Excel. To read more information concerning Progent's consulting, customization, and education services, refer to Progent's Applications Experts Services.

    Online Network and Server Monitoring Services
    Progent offers businesses in Winston-Salem, or anywhere in the state of North Carolina, online network and server monitoring support based on Microsoft System Center Operations Manager, customized by Progent for your environment so your IT maintenance is proactive rather than reactive. By anticipating possible problems before they expand into downtime, remote monitoring can head off disruptive and expensive network crises. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Mac OS X systems, Microsoft Windows networks, or systems powered by a variety of platforms.

How Your Winston-Salem Company Can Contact Progent's Online Service Experts
To contact Progent about emergency remote expertise with Microsoft, Mac OS X, or Linux/UNIX networks, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or e-mail information@progent.com. For small offices and new ventures in Winston-Salem or anywhere in the state of North Carolina, Progent's phone-based network support specialists can deliver expert and affordable system support whenever your organization needs it. More than a decade of offering online tech support has earned Microsoft Gold Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to fine tune online access technology to solve IT problems quickly while eliminating the expense and lost productivity that comes with on-site service calls.

Even if your Winston-Salem company works with a regular freelance consultant or employs an in-house organization that can handle the majority of computer problems, Progent’s Microsoft and Cisco certified consultants can offer an easy and seamless remote extension of your local resources in cases when your usual IT support personnel either don't have the availability or the knowledge to address sudden system emergencies or especially complex integration problems.

Details of Progent's Remote Computer Support for Winston-Salem
Progent's phone support, Internet-based troubleshooting, system security expertise, and system management services offer small companies in Winston-Salem or throughout the state of North Carolina unparalleled leverage for your IT investment. Whether you need occasional phone help and remote network repair or full-time Help Desk Call Center support and system management, Progent's experts can deliver your small business world class IT support while permitting you to avoid the cost and hassle of carrying a full-service internal IT organization. Highlights of Progent's online help program include:

  • Immediate Phone Contact with Microsoft Qualified Experts
    Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to small businesses in Winston-Salem and is also ideal for customers in geographic regions of North Carolina that have a limited supply of consultants with in-depth expertise supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Gold Partner support company, Progent has access to a broad range of Microsoft support utilities, service information, and on-going education.

  • By the Minute Rates to Reduce Costs
    Progent provides online help on a by-the-minute billing plan, so you are charged only for the services you receive. Progent requires no minimum charge for phone service and requires no monthly subscription fee for services delivered during normal working hours. This saves you from facing big bills for quick fixes.

  • Availability of Cisco Network Design Experts
    As a Registered Partner for Cisco, Progent can provide the services of authorized professionals with expertise in planning, deploying, and troubleshooting networking solutions powered by Cisco technology. Progent can offer a CCIE or CCNP to help you build high-speed, high-availability, and secure infrastructure for fixed and mobile networking.

  • Application Specialists Consulting
    Progent's core consulting offerings include system integration, MS Exchange Server expertise, corporate security planning, and Help Desk outsourcing support. Progent's Application Experts Team offers world-class consulting expertise for critical application areas. Support available from the Application Experts staff covers:
    Microsoft Dynamics GP Consulting and Programming
    Microsoft Dynamics CRM Help
    Microsoft Project Support
    Microsoft Office Excel Programming
    MS Office Consulting
    Crystal Reports, Microsoft Office Access, and FRx Custom Reports
    UNIX, Linux and Sun Solaris Integration
    SQL Server 2014 and 2014 Integration and Application Programming
    Oracle Project Management and Software Programming
    MySQL Database Administration and Software Programming
    Mac Consulting

    By offering a convenient one-stop resource for IT generalists and specialists, Progent is able to tailor fast, affordable, and thorough IT solutions that align with the unique needs of your business.

  • State of the Art Remote Connectivity Tools
    Secure remote access permits Progent's support experts to observe precisely what your users see. This makes it easier to find fast fixes to issues that might otherwise require an expensive onsite visit. Sophisticated remote access software and experienced engineers together allow Progent to repair most IT problems rapidly and economically. Progent is a pioneer in online support and remote system monitoring.

  • Compatibility with Popular VPN Gateways
    Progent can provide safe Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN online access enables the experts at Progent's Technical Response Center to access your network remotely without compromising network security.

  • 24x7 Support for High System Uptime
    For small businesses with line-of-business applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager 2007, this service can help produce maximum system uptime.

  • Help Desk Services
    Progent's Help Desk Call Center programs are intended especially for budget-conscious small offices whose workers require instant access to a Help Desk Call Center with effective telephone support and complete escalation ability.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner support company and Progent's head count, depth of technical background, fine tuned remote support software, and understanding of enterprise networking allow small companies to avoid the limitations of exclusive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

  • Certified Expertise in Microsoft's Complete Range of Servers
    Progent can provide in-depth expertise for Microsoft’s leading server products with services that include Windows 2012 R2 Server migration and deployment consulting, Microsoft Windows Server 2008 R2 support, Windows 2003 Server upgrades, Microsoft Windows 2000 upgrades, Microsoft Exchange 2013 Server planning and deployment, Microsoft Exchange 2010 Server support, Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus SQL Server programming and Microsoft SQL Server 2014 migration.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-site visits per minute. As a result, you pay exclusively for received services. Progent does not impose a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no initialization charge and requires no retainer for services delivered during regular working hours. Many support organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast fixes so you will not be forced to allow simple problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all billed support activities. Unlike many freelance consultants or local support organizations who offer minimal documentation or details of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service reports transmitted by each consultant to every customer. The practice of detailing and organizing service records results in more efficient support and avoids a slew of common problems such as when a service client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting companies to provide 24x7 remote tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating possible problems before they result in lost productivity, system monitoring can save your information network from stressful and costly availability disruptions.

How Does My Business Start Getting Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or send email to information@progent.com. If you have an urgent need for network help, visit Immediate Urgent Support.

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