Immediate Online Help for Winston-Salem Information Networks
For companies located in Winston-Salem or anywhere in North Carolina, Progent provides online help for information systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered online support to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, plus the assistance of CISSP-certified cybersecurity experts to help with advanced security design and diagnostic jobs.
Progent's remote technical support engineers provide excellent leverage due to the fact that they have the real-world background and are equipped with the sophisticated technology necessary to resolve the majority of information system issues quickly. This lowers direct costs because solutions require fewer chargeable minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your company benefits additionally in indirect costs by reducing or eliminating system outages and associated costs due to business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's extensive online technical support expertise is especially valuable for organizations that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be useful.
Progent's billing model for online help is structured to leverage your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are invoiced just for the support that you actually get. In contrast to typical remote service firms, Progent imposes no startup surcharge or minimum payments. Progent's one-minute granularity and simple model for billing eliminate situations where speedy. minor fixes somehow turn into substantial bills. Progent's skill at handling technical issues quickly means you saves cash.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered a set of customized technologies and proven processes that allow the maximum level of effectiveness for online help and troubleshooting for information networks of any size. Progent offers protected Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the consultants of Progent's Technical Response Center to connect to your environment without violating network security.
Progent's proven technical support reporting application stores extensive documentation describing all service that Progent's customers have received. Progent's staff consultants have the benefit of the records of assistance provided to every client by any Progent engineer. This history of anomalies and fixes is stored as a readily searchable support knowledge base that permits Progent's remote support professionals to share their experiences company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's high-level accreditations and working relationships with major vendors such as Cisco and Microsoft open up other massive support databases and permit priority access to vendors' in-house support staff with the result that Progent's remote consulting specialists are able to determine optimal resolutions quickly.
Online support available from Progent to businesses in Winston-Salem and throughout the state of North Carolina include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier remote support engineers can provide computer system problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can help your company with a wide variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2016 migration, Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint 2013 application development,
Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Microsoft Communications Server upgrade,
Forefront TMG management and ISA Server migration, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of cost-effective desktop services to assist you business to install, integrate, troubleshoot, and administer desktop PCs and laptops based on Microsoft Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 upgrade support as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to streamline the management of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure professionals, and certifies an individual's technical knowledge at the expert level. CCIEs know how to deal with even the most difficult challenges occurring in network infrastructure planning, installation, administration, compliance, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing problems with IOS network administration tools and coming up with workarounds or identifying software updates. Cisco qualified CCIEs represent an excellent cost-effectiveness since their depth of experience permits them to solve problems rapidly. In common instances, less seasoned service providers can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can tie into your network via state-of-the-art on-line support technology in order to provide efficient, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's top-selling family of networking appliances. Cisco infrastructure support available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers setup and debugging, Catalyst switch consulting and support, Cisco Nexus switch support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki wireless access point planning and configuration, Cisco Aironet Access Points deployment help, Cisco WiFi controllers integration consulting, Cisco VPN and Network Security engineering services, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent also offers remote and on-premises wireless site surveys to help you to modernize your Wi-Fi infrastructure.
CISM and CISSP Premier System Security Experts
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of system protection services to bolster the immunity of your Microsoft Windows, Apple macOS and OS X, Linux environment against assaults or help your company to clean up rapidly following a serious breach. Security support services available from Progent cover comprehensive data security audits utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast recovery from malicious assaults; configuring firewalls; establishing safe architectures for remote and mobile communication; securing your email system from viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online support to help businesses of any size integrate their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that seamlessly combine local resources along with public cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of cloud migration services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a repeatable workflow for recovering services rapidly following an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, updates and patches and can produce reports to confirm full service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to design, configure, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and hybrid cloud environments that deliver maximum uptime, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high level of automation independent of the hardware making up the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer remote support services to address a broad array of information technologies such as system infrastructure, messaging systems, network and process security, plus UNIX and Windows integration. For server consolidation and simplified management in environments that incorporate Linux and Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also assist with transitioning from legacy applications to MS Windows or Linux-based solutions. Progent's group-oriented approach to resolving technical problems enables quick escalation, if necessary, to consultants with appropriate experience to tackle challenging scenarios. This accelerates solutions of critical problems, reduces network downtime, and lowers service expense.
Important Linux variants for which Progent offers expert support include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate managed services intended to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by some of the world's leading corporations. Progent's ProSight portfolio of network management outsourcing services covers all key facets of information technology such as email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning technology to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the entire threat progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you prove compliance with legal and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also help you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup activities and allows rapid restoration of vital files, applications and VMs that have become unavailable or damaged due to component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to configure ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security companies to deliver centralized management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming management activities, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating devices that need critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management staff and your assigned Progent consultant so that any looming issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an objective assessment of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your core network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both versions also include one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance consultant. The interview is designed to help assess your company's preparedness to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery system that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for special IT programs. Progent's rates for longer-term development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these important fields of information technology enables clients to execute major initiatives economically and on time. Progent's special remote consulting solutions include:
How Your Winston-Salem Company Can Contact Progent's Online Support Professionals
Call Center Support
Progent's Help Desk service options for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Help Desk outsourcing support services are a convenient solution for organizations who lack the money or time to create an in-house Help Desk but who want fast access to an efficient Call Center with proficient phone support as well as the expertise to escalate complex trouble tickets to high-level engineers.
Progentís Virtual Help Desk is intended for larger businesses and operates as a transparent extension of your established Help Desk team. Progent's Virtual Help Desk Call Center can act as a an escalation alternative to resolve the toughest network challenges, or be ready in hectic instances when your regular resources are swamped.
Progent's Help Desk Call Center team of experienced network consultants gives your clients in Winston-Salem or anywhere in the state of North Carolina quick access to a large technical support group with years of background offering telephone-based support and remote diagnostics for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk perception as a major contributor to company productivity, and Progent's policy is to resolve instead of just annotate technical problems.
- Business Applications Services: Education, Custom Development, and Integration
Progent's Applications Consulting staff can supply online advanced engineering support and education in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and education for Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. For more information concerning Progent's consulting, customization, and education services, visit Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous environments that include Linux, Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent offers companies in Winston-Salem, or anywhere in the state of North Carolina, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to fit your environment so that your network maintenance is proactive rather than reactive. By detecting looming trouble spots before they expand into full-scale emergencies, automated monitoring can ward off disruptive and expensive information system crises. Progent can also use system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or systems that support multiple operating systems.
To get in touch with Progent about emergency phone-based support with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Winston-Salem or throughout the state of North Carolina, Progent's phone-based network support engineers can deliver expert and affordable IT help the instant your organization requires it. More than a decade of providing remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to fix network problems rapidly while avoiding the cost and lost productivity that comes with on-site service visits.
Even if your Winston-Salem organization relies on a local freelance support technician or employs a full time IT staff that know how to deal with ordinary network problems, Progentís Microsoft certified engineers are available to provide an easy and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the expertise to handle unexpected network crises or especially complex integration projects.
Features of Progent's Online Network Services for Winston-Salem
Progent's phone help, remote repair, network security consulting, and system management services give companies in Winston-Salem or throughout the state of North Carolina the greatest leverage for your support budget. Whether you require occasional telephone support and remote troubleshooting or full-time Help Desk outsourcing services and network management, Progent's experts can provide your business world class network support while allowing you to avoid the cost and hassle of maintaining a full-service in-house IT staff. Highlights of Progent's online help services include:
- Immediate Telephone Contact with Microsoft Premier Professionals
Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to companies in Winston-Salem and is also ideal for customers in more remote regions of North Carolina that have a limited supply of consultants with proven expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the use of a wide range of Microsoft support tools, service information, and on-going education.
- By the Minute Billing to Reduce Expenses
Progent offers remote support on a by-the-minute billing plan, so you are billed only for the support you use. Progent requires no minimum charge for phone support and requires no ongoing subscription fee for services provided during normal working hours. This protects you from facing big invoices for simple fixes.
- Access to Cisco Network Architecture Professionals
Progent's certified experts for Cisco offers access to on-staff specialists with skill in planning, deploying, and managing networking solutions powered by Cisco technology. Progent can offer a CCIE or CCNP to help you create high-speed, high-availability, and protected connectivity for fixed and mobile networking.
- Application Specialists Group
Progent's core consulting services include technology integration, Microsoft Exchange consulting, corporate security planning, and Help Desk outsourcing support. Progent's Application Experts group can provide world-class consulting support for critical application areas. Support offered by the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Project Expertise
Microsoft Office 365 integration support
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Support
BI Reporting Development and Training
BI Reporting Consulting and Training
UNIX, Linux and Solaris Help
Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Programming, and SQL Server 2014 Software Development and Debugging
Oracle Management and Application Programming
MySQL Database Administration and Software Programming
Apple Mac Support
Amazon Marketplace Web Service Application Development
By providing a full service one-stop source for network generalists and specialists, Progent can deliver fast, affordable, and comprehensive information technology solutions that fit the specific needs of your company.
- State of the Art Online Connectivity Tools
Protected remote access allows Progent's support experts to see exactly what your users see. This makes it easier to produce quick solutions to problems that might otherwise require a costly onsite visit. Effective remote access software and experienced engineers combine to enable Progent to repair most network problems rapidly and economically. Progent is an industry leader in offsite support and automated network monitoring.
- Compatibility with Leading VPN Products
Progent supports safe Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to access your system remotely without weakening system security.
- Round-the-Clock Service for High System Availability
For organizations with line-of-business applications, Progent offers optional round-the-clock online support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help ensure high network uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are designed specifically for budget-conscious offices whose workers need instant access to a Help Desk Call Center with effective telephone support and complete escalation ability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of technical knowledge, fine tuned remote support tools, and understanding of corporate IT allow businesses to avoid the limitations of excessive dependence on smaller consulting organizations, individual freelance service providers, or limited internal IT help.
Progent stands out by offering:
How Does Our Company Begin Getting Remote Computer Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified experts average more than a decade of hands-on professional background, in the trenches of network service, performing a broad variety of technical projects for an extensive mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting team. This ensures that you get not only expert technical capability, but also a consultant with field-tested approaches for using technical knowledge to solve actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for phone support and in-person help per minute. Consequently, you are charged just for received services. Progent does not impose a higher rate for off-hours or priority service, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no startup charge and asks no monthly commitment for services delivered during regular business hours. Many service organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast repairs so you will not be forced to allow simple problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to deal with problems that are within their scope, Progent is able to focus on offering hard-to-find services where Progent has little competition. Businesses who work with trusted independent service providers or who employ internal IT staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more robust, protected, and efficient.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to provide round-the-clock network monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By revealing possible issues before they cause downtime, system monitoring can save your information network from stressful and expensive service losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.