Immediate Online Troubleshooting for Winston-Salem Small Office Networks
Immediate Online Technical Support for Winston-Salem NetworksFor small businesses in Winston-Salem or anywhere in North Carolina, Progent offers remote technical support for networks based on Microsoft, Cisco Systems, Apple Mac, or Linux platforms. Progent's Microsoft certified professionals have provided online support to companies in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with challenging networking issues, as well as the assistance of CISSP-certified security engineers to help with advanced security design and troubleshooting jobs.

Progent's online support engineers offer exceptional leverage due to the fact that they have the real-world experience and have access to the sophisticated tools required to solve the majority of information system problems rapidly. This lowers direct expenses because solutions accumulate minimal billable minutes. Remote help also avoids the cost of sending an engineer to your office. Your company saves additionally with incidental costs by minimizing or eliminating system outages and related costs stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives.

Progent's pricing policy for online help is designed to stretch your network support investment. Progent bills on a per-minute basis for phone assistance, so you owe just for the support that you receive. In contrast to typical remote support organizations, Progent imposes no initialization charge or minimum job duration. Progent's one-minute billing unit and simple policy for billing save you from scenarios where speedy. minor fixes manage to end up as big invoices. Progent's skill at dealing with problems quickly translates into your company conserving money.

Progent's Remote Service Tools
Over time, Progent has developed a collection of optimized tools and field-proven processes which permit the maximum level of efficiency for online technical support and repair for small and midsize company information networks. Progent offers secure VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, Netscreen and Watchguard. Protected VPN technology enables the engineers of Progent's Technical Response Center to access your company's computer system remotely without breaching network security.

Progent's advanced technical support reporting application stores thorough documentation of all service that Progent's clients have been provided. Progent's team engineers have access to the history of services delivered to every customer by every consultant. This archive of anomalies and responses is organized as an easily exploitable proprietary database that permits Progent's online support professionals to share their experiences with the whole team to make sure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and formal relationships with important industry leaders such as Cisco and Microsoft make available other massive technical support databases and permit fast response from manufacturers' in-house product engineers so Progent's remote service experts are able to come up with the most efficient solutions promptly.

Remote technical services Offered by Progent to companies in Winston-Salem and anywhere in the state of North Carolina include:

  • Certified Microsoft Windows Experts
    Windows Support for Winston-Salem, North CarolinaProgent's Microsoft-certified online service engineers can provide computer repair and IT assistance for all Microsoft server products. Progent is a Microsoft Gold Certified Partner and can provide your organization the expertise of consulting engineers who can help you with a wide variety of platform support services such as Windows Server 2012 planning and deployment support services, Windows Server 2008 installation, Exchange Server 2010 configuration, SharePoint Server application development, Lync integration and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server development and SQL Server 2012 migration, Operations Manager monitoring, Project Server planning, and SBS Server 2011 consulting.

    Progent also offers a broad array of cost-effective desktop support services to help you company to deploy, integrate, repair, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop support service includes assisting your company to migrate to Windows 7 smoothly, set up 64-bit desktop applications, or move to Microsoft Office 2010.

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
    Cisco Engineers for Winston-Salem, North CarolinaThe Cisco CCIE credential is the highest accreditation for network infrastructure engineers, and indicates a person's technical skills at the expert level. CCIEs know how to deal with the most difficult issues associated with network design, installation, administration, compliance, and repair. Cisco CCIEs operate closely with Cisco System's internal engineers in isolating problems with IOS Software network administration utilities and developing workarounds or identifying software patches. Cisco CCIEs represent an excellent value because their deep expertise permits them to resolve problems rapidly. In many instances, less experienced consultants can wrestle for hours or even days with identical problems that a CCIE can resolve in minutes.

    Progent's CCIEs can provide expertise in the entire range of Cisco's top-selling family of networking products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services (IS) routers, wireless access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network solutions.

  • CISSP, ISSAP, and CISM Qualified Network Security Engineers
    CISSP Certified Network Security Experts for Winston-Salem, North CarolinaProgent's qualified CISSP and ISSAP network security consultants can provide a variety of system protection solutions to improve the safety of your Windows, Mac, Linux, or UNIX network against assaults or help your business to clean up quickly following a damaging penetration. Security support services available from Progent cover comprehensive network security evaluation utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick cleanup after malicious attacks; integrating firewalls; building safe techniques for off-site and mobile connectivity; defending your email infrastructure from viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.

  • UNIX/Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Apple Mac OS X remote support services address a broad spectrum of computer technologies including system infrastructure, email solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, VMware and Citrix XenServer virtual server technologies for server consolidation and simplified management, and migration from older systems to MS Windows or Linux-powered solutions. Progent's group-oriented approach to solving network issues promotes quick escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts support expense.

    Progent's UNIX and Linux consultants can provide urgent phone-based help resolving anomalies affecting UNIX/Linux networks powered by popular versions of UNIX including:
    Apple Mac OS X
    HP-UX (Hewlett Packard UNIX)
    Berkeley UNIX (BSD)
    Silicon Graphics IRIX

Special Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract information technology programs that small companies frequently need. Progent's charges for ongoing development or consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these important areas of information technology enables clients to execute major projects economically and on time. Progent's special remote consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk support programs for small and midsize organizations with environments based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Call Center outsourcing support services are a convenient solution for small organizations who lack the budget to create an internal Help Desk Call Center but who require quick response from an efficient Call Center with professional telephone assistance plus the ability to escalate complex problems to advanced engineers.

    Progentís Virtual Help Desk is intended for larger companies and acts as a transparent reinforcement of your current Helpdesk resources. Progent's Virtual Help Desk can serve as a an escalation resource to handle the toughest computer system problems, or be available in overflow instances when your ordinary support engineers are too busy.

    Progent's Help Desk Call Center staff of seasoned network professionals gives your clients in Winston-Salem or anywhere in the state of North Carolina rapid contact with a reliable support resource with years of background offering phone consulting and remote diagnostics for networks powered by Microsoft, Cisco Systems, Apple Mac, UNIX, or Linux products. Progent's concentration is to earn the Call Center perception as a major contributor to company performance, and Progent's policy is to fix and not simply record network issues.

  • Business Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts Group provides phone-based professional engineering expertise and education in specific application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Word, and MS Office Excel. For more information concerning Progent's expertise, custom development, and training services, go to Progent's Business Application Experts Services.

    Remote Network and Server Monitoring Support
    Progent offers businesses in Winston-Salem, or anywhere in the state of North Carolina, online computer system monitoring services powered by Microsoft System Center Operations Manager, customized by Progent to accommodate your business so your network maintenance is proactive rather than reactive. By exposing looming issues before they cause full-scale emergencies, system monitoring can minimize stressful and costly information system crises. Progent can also deploy system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Mac OS X networks, Windows systems, or systems powered by a variety of operating systems.

How Your Winston-Salem Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency remote assistance with Microsoft, Apple Mac, or Linux networks, go to Progent's Urgent Online Support, call 1-800-993-9400, or e-mail For small businesses and new ventures in Winston-Salem or throughout the state of North Carolina, Progent's phone-based network support specialists are ready to provide effective and cost-effective IT help whenever your business requires it. Long experience delivering online technical assistance has led to Microsoft Gold Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to repair computer problems quickly while eliminating the expense and lost time that comes with on-site support visits.

Even if your Winston-Salem company relies on a local independent support technician or employs a full time IT staff that can deal with the majority of network problems, Progentís Microsoft and Cisco certified engineers are available to offer an easy and transparent virtual extension of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the knowledge to handle sudden network emergencies or especially complex integration projects.

Benefits of Progent's Network Help for Small Organizations in Winston-Salem
Progent's online IT consulting services enable your Winston-Salem small business to enjoy the advantages of timely, enterprise-class network support without the expense of maintaining a full-time IT organization. Your information system will derive added strategic value by being increasingly available, efficient, and secure. Advantages to your company include:

  • Convenient remote expansion of your local IT resources
    For most small offices in Winston-Salem and throughout North Carolina, local computer service providers, whether represented by outside consultants or an in-house maintenance staff, can take care of the majority of technical problems. However, IT crises might strike when local resources are overstretched or absent, and some trouble may be associated with IT products that is unfamiliar to your local support technicians. In these situations, Progent's on-call support specialists give you a convenient, fast, and affordable way to supplement your regular help and to convey useful information to improve your ability to resolve downstream problems locally.

  • Reduced Reliance on Freelance Consultants
    For IT maintenance, small companies commonly rely on independent freelance consultants. While freelance service people have less internal costs than larger consulting companies and can afford to charge marginally less, they are occasionally overbooked, making it difficult to respond quickly to urgent situations. If an independent consultant is busy with another customer, ill, on a trip, or in class, the absence of reserve help may force your company to go without assistance during an emergency. As your network expands, system unavailability and problems with critical software are more expensive. The budget you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent offers a ready source of backup support experts to make sure your network is always up and running.

  • Build a Solid Basis for Seamless Growth
    Small businesses typically start with an information system created on a shoestring budget. Without a robust framework, band-aid fixes often get thrown on top of a weak foundation. As a company grows, reliability and scalability problems can hinder the productivity of the business. These poorly designed systems need proper analysis, smart strategic planning, and wide technical knowledge to evolve to a network infrastructure able to provide the solid foundation to handle vital business demands and facilitate future growth.

  • Interact with Problem Solvers Instead of Technology Sellers
    Small companies require advice and technical training to navigate through an increasingly complex array of product options capable of accelerating business success and enhancing efficiency. They do not need a network engineer who is motivated to resell a specific vendor's technology. IT consulting and product selling can result in a situation where the proposed solution is designed around a profitable technology instead of the true requirements of a client. Progent avoids these conflicts of interest by offering just services rather than products. This enables Progent to align IT consulting with the real interests of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner support firm and Progent's head count, range of IT background, fine tuned support software, and understanding of enterprise networking enable small offices to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

  • Certified Expertise in Microsoft's Entire Family of Server Platforms
    Progent can provide world-class expertise for Microsoftís leading server products with services such as Windows Server 2012 planning and deployment support services, Windows Server 2008 R2 expertise, Microsoft Windows 2003 upgrades, Microsoft Windows 2000 migration, Exchange 2010 Server consulting, Exchange Server 2007 and Exchange Server 2003 moves, plus Microsoft SQL 2008 integration and SQL Server 2012 migration.

  • Value Pricing
    Progent's pricing policy is to charge for online support and in-person visits per minute. As a result, you are billed exclusively for delivered support. Progent does not demand a higher rate for after-hours or urgent service, and within California or in areas where Progent offers on-site service, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent imposes no startup charge and asks no monthly commitment for services provided during normal working hours. Many service firms demand large minimum payments or charge for each quarter hour or longer. Progent's small granularity eliminates big bills for fast solutions so you won't be tempted to permit less critical problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has created a sophisticated service reporting system that stores and formats complete documentation for all billed support activities. Unlike many freelance consultants or small support organizations who provide minimal documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service reports transmitted by every consultant to every client. The practice of detailing and organizing support activity allows more efficient service and avoids a slew of common problems such as when a support client is effectively held captive to a consultant who refuses to release the keys to the kingdom.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to offer round-the-clock network tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating possible issues before they result in downtime, system monitoring can save your IT network from painful and costly service disruptions.

How Does Our Company Begin Getting Remote Computer Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or email Progent at If you have an urgent requirement for IT help, visit Immediate Urgent Support.

© 2002-2013 Progent Corporation. All rights reserved.