Immediate Phone Technical Support for Winston-Salem Small Office Networks
Immediate Phone Help for Winston-Salem NetworksFor small and midsize companies in Winston-Salem or anywhere in North Carolina, Progent offers phone technical support for computer systems based on any mix of Microsoft, Cisco Systems, Mac OS X, or Linux/UNIX technology. Progent's Microsoft qualified professionals have provided online support to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to solve challenging networking issues, as well as the assistance of CISA and CISM-certified security engineers to help with advanced security architecture and troubleshooting issues.

Progent's remote support engineers provide excellent value because they have the real-world background and have access to the advanced technology necessary to resolve most network issues quickly. Efficient support reduces direct expenses since solutions require fewer chargeable consulting minutes. Online support also avoids the cost of dispatching a consultant to your office. Your company saves additionally with incidental expenses by minimizing or eliminating system outages and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management.

Progent's pricing model for remote support is structured to leverage your IT service dollar. Progent bills by the minute for telephone-based assistance, so you owe only for the services that you actually get. Unlike many remote service firms, Progent requires no startup surcharge or minimum fees. Progent's one-minute granularity and clean model for billing do away with situations where fast solutions manage to turn into substantial invoices. Progent's penchant for disposing of technical issues quickly results in your business conserving money.

Progent's Remote Technical Support Technologies
Over time, Progent has developed an array of customized tools and field-tested processes which permit the highest degree of efficiency for online technical support and repair for small company IT networks. Progent provides protected VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, Netscreen and Watchguard. Secure VPN technology allows the experts of Progent's Technical Response Center to interface to your network without compromising corporate security.

Progent's proven customer support reporting system stores thorough records of all service that Progent's customers have been provided. Progent's authorized consultants have access to the specifics of all help delivered to each customer by every consultant. This history of issues and fixes is organized as a readily exploitable support knowledge base that enables Progent's online support engineers to communicate their experiences company-wide to make sure that the value of Progent's support services improves daily. Progent's advanced certifications and formal partnerships with important technology companies such as Cisco and Microsoft open up additional extensive technical support databases and allow fast response from manufacturers' in-house engineering staff so Progent's remote service experts are able to arrive at the best resolutions promptly.

Phone-based technical services provided by Progent to companies in Winston-Salem and anywhere in the state of North Carolina include:

Additional Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for contract information technology programs that small companies often need. Billing charges for longer-term development or consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's background in these special areas of computer technology enables customers to execute major projects within budget and on time. Progent's project-based online consulting solutions include:

  • Help Desk Services
    Progent's Call Center programs for small organizations with environments that incorporate Microsoft Windows, Cisco Systems, Mac OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Call Center outsourcing services are well suited for small organizations who don't have the money or time to support an internal Help Desk Call Center but who require fast response from a dependable Help Desk Call Center with professional telephone support plus the expertise to escalate complex trouble tickets to advanced consultants.

    Progent's Help Desk Call Center consulting expertise can aid you in establishing an effective new Help Desk or revamping your established organization, selecting or enhancing Help Desk Call Center software products to meet the special demands of your business, or providing temporary phone support personnel to work with your in-house Help Desk Call Center team during high-demand events such as software transitions, major upgrades, or rolling out new business software.

    Progent's Help Desk staff of seasoned information technology consultants provides your customers in Winston-Salem or anywhere in the state of North Carolina quick contact with a reliable support group with extensive experience delivering phone consulting and remote troubleshooting for computer environments powered by Windows, Cisco, Apple Mac, UNIX, or Linux components. Progent's mission is to give the Call Center perception as a key enabler of company productivity, and Progent's policy is to fix and not merely document IT issues.

  • Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts Group offers remote and in-depth consulting expertise and training in key business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting expertise, custom development, and education for popular Microsoft applications including Microsoft CRM, Office Project, MS Word, and MS Excel. To read additional information on Progent's consulting, custom development, and training services, refer to Progent's Applications Experts Team.

    Online Network and Server Monitoring Services
    Progent offers companies in Winston-Salem, or anywhere in the state of North Carolina, remote computer system monitoring support based on System Center Operations Manager (SCOM), enhanced by Progent to suit your business so your network support is proactive and automated. By exposing potential issues before they evolve into crashes, proactive monitoring can minimize stressful and costly information system crises. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Mac OS X networks, Microsoft environments, or networks that support a combination of platforms.

How Your Winston-Salem Company Can Contact Progent's Online Support Professionals
To contact Progent about emergency phone-based help with Windows, Mac OS X, or Linux environments, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or e-mail For small organizations and new businesses in Winston-Salem or anywhere in the state of North Carolina, Progent's online computer support specialists can deliver expert and economical IT help whenever your organization has to have it. Long experience delivering online tech support has earned Microsoft Gold Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine online connectivity technology to repair IT problems rapidly while avoiding the expense and lost time that comes with on-premise service visits.

Even if your Winston-Salem office deals with a local independent consultant or maintains an in-house organization that know how to handle day-to-day computer problems, Progent’s Microsoft certified engineers are available to provide a convenient and transparent remote expansion of your on-site resources in cases when your regular service personnel either lack the availability or the expertise to resolve sudden network emergencies or especially complex integration problems.

Details of Progent's Online Network Support for Winston-Salem
Progent's online help, Internet-based troubleshooting, network security expertise, and network administration services offer small companies in Winston-Salem or throughout the state of North Carolina unparalleled leverage for your support budget. Whether you require one-time phone help and remote network repair or ongoing Help Desk outsourcing support and system administration, Progent's experts can provide your organization world class IT support while allowing you to eliminate the cost and administration overhead of carrying a large internal IT organization. Key features of Progent's National Remote Support program include:

  • Fast Phone Contact with Microsoft Certified Support Specialists
    Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to small companies in Winston-Salem and is also ideal for customers in geographic areas of North Carolina that have a limited supply of consultants with in-depth expertise supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Gold Partner consulting firm, Progent has the use of a broad selection of Microsoft support utilities, service information, and on-going training.

  • Per Minute Billing to Reduce Expenses
    Progent offers online support on a per-minute billing plan, so you pay only for the support you use. Progent requires no minimum charge for phone help and imposes no ongoing subscription fee for support services provided during normal business hours. This saves you from paying big invoices for routine repairs.

  • Access to Cisco Certified Network Design Professionals
    As a Certified Partner for Cisco, Progent can provide access to authorized professionals who have expertise in planning, implementing, and supporting networking environments based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you create fast, reliable, and secure infrastructure for local and remote networking.

  • Application Specialists Team
    Progent's basic support offerings include technology integration, Microsoft Exchange Server consulting, corporate security planning, and Help Desk outsourcing services. Progent's Application Experts group offers world-class consulting support for critical application areas. Help available from the Application Experts Group includes:
    Microsoft Dynamics GP Consulting and Customization
    Microsoft Office Project and Project Online Support
    Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
    Microsoft Office Word and Office 365 Word Expertise
    Business Information (BI) Reporting Consulting and Troubleshooting
    UNIX, Linux and Sun Solaris Support
    SQL Server 2014 and 2014 Integration and Application Development
    Oracle Database Administration and Application Development
    MySQL Management Support and Application Design
    Mac Help

    By offering a full service one-stop resource for network generalists and specialists, Progent is able to deliver fast, inexpensive, and comprehensive IT solutions that address the unique needs of your company.

  • State of the Art Online Connectivity Tools
    Secure online access allows Progent's support professionals to see precisely what your customers see. This makes it possible to produce fast solutions to problems that could otherwise require an expensive personal visit. Effective online access software and experienced technicians combine to allow Progent to repair most network issues quickly and economically. Progent is an industry leader in offsite support and remote network analysis.

  • Compatibility with Mainstream VPN Gateways
    Progent supports safe Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN online access allows the experts at Progent's Technical Response Center to repair your network remotely without compromising system security.

  • 24-hour Support for Maximum System Availability
    For small businesses with mission-critical applications, Progent can provide optional 24x7 remote support services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager, this service can help ensure high network uptime.

  • Help Desk Services
    Progent's Help Desk outsourcing services are intended especially for budget-constrained small businesses whose clients need instant recourse to a Help Desk Call Center with effective telephone support and complete escalation ability.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's head count, breadth of IT knowledge, refined remote support software, and understanding of enterprise networking allow small businesses to escape the limitations associated with exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

  • In-depth Knowledge of Microsoft's Entire Range of Server Platforms
    Progent can provide world-class expertise for Microsoft’s popular server products with services that include Windows Server 2012 R2 migration and deployment consulting, Windows Server 2008 migration, Microsoft Windows Server 2003 upgrades, Microsoft Windows 2000 legacy support, MS Exchange Server 2016 migration, Exchange Server 2013 integration, Exchange Server 2010 support, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus SQL 2012 support and Microsoft SQL Server 2014 upgrades.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-site help per minute. As a result, you pay just for delivered services. Progent does not impose a higher rate for after-hours or priority support, and within California or in regions where Progent offers in-person support, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no minimum fee and asks no monthly commitment for services delivered during regular working hours. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's small granularity avoids large invoices for quick solutions so you won't be forced to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their comfort zone, Progent is able to concentrate on providing hard-to-find skills where Progent faces little competition. Businesses who work with trusted independent consultants or who employ internal IT staffs benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more reliable, protected, and efficient.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to offer 24x7 system tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating potential problems before they cause lost productivity, network monitoring can keep your information network from stressful and costly availability disruptions.

How Does Our Company Begin Getting Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or email Progent at If you have an urgent requirement for IT help, go to Immediate Urgent Support.

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