Fast Phone Support for Winston-Salem Small Business Computer Systems
Fast Online Consulting for Winston-Salem SystemsFor small businesses located in Winston-Salem or anywhere in North Carolina, Progent provides online technical support for computer systems powered by Microsoft Windows, Cisco, Macintosh, or Linux/UNIX platforms. Progent's Microsoft certified professionals have delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco Systems CCIE-certified engineers to handle complex networking issues, as well as the assistance of CISSP and CISM-accredited security consultants to help with advanced security design and troubleshooting issues.

Progent's online technical support experts offer excellent value because they possess the real-world experience and are equipped with the sophisticated technology needed to resolve the majority of network problems rapidly. This lowers immediate costs because service calls use up minimal billable minutes. Online support also eliminates the cost of sending a consultant to your site. Your organization saves additionally with incidental costs by reducing or avoiding system downtime and related losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted management.

Progent's billing model for remote help is designed to stretch your IT service dollar. Progent bills per minute for telephone-based consulting, so you owe exclusively for the services that you actually get. Unlike many remote support firms, Progent requires no startup fee or minimum payments. Progent's per-minute granularity and simple model for billing eliminate scenarios where fast solutions somehow end up as big invoices. Progent's penchant for solving problems quickly results in your business conserving cash.

Progent's Online Support Tools
Over the years, Progent has refined a set of optimized tools and field-proven methodologies that ensure the highest level of effectiveness for remote help and troubleshooting for small and midsize company IT networks. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco Systems, Sonicwall and Watchguard. Secure VPN connectivity permits the experts of Progent's remote service group to link to your company's environment without breaching network security.

Progent's sophisticated customer support reporting system includes thorough documentation for all support that Progent's clients have received. Progent's authorized engineers have the benefit of the details of all help delivered to every customer by any engineer. This archive of problems and resolutions is organized as a quickly retrievable internal database that enables Progent's online support engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's support grows daily. Progent's high-level certifications and close partnerships with key technology companies including Cisco and Microsoft make available other vast technical support knowledge bases and permit priority response from manufacturers' in-house engineering staff so Progent's online consulting experts can determine the most efficient resolutions in the least time.

Online technical support services provided by Progent to clients in Winston-Salem and throughout the state of North Carolina include:

Special Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract information technology programs that small companies often need. Progent's charges for longer-term development or consulting tasks are set according to the level of expertise of the engineers involved. Progent's experience with these special fields of information technology enables clients to complete major initiatives economically and on time. Progent's special remote engineering services include:

  • Help Desk Services
    Progent's Help Desk support programs for small and midsize companies with networks based on Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are intended for smaller organizations who lack the resources to support an in-house Call Center but who need quick communication with an efficient Help Desk Call Center with proficient telephone support as well as the expertise to escalate the most challenging problems to high-level engineers.

    Progent's Help Desk consulting expertise can support you in building an efficient new Help Desk Call Center or improving your current one, identifying or customizing Help Desk software to address the particular requirements of your company, or adding temporary phone support staff to work with your internal Call Center team during high-demand events like software migrations, major upgrades, or rolling out brand new business software.

    Progent's Help Desk team of experienced information technology professionals offers your computer users in Winston-Salem or anywhere in the state of North Carolina instant communication with an effective network service resource with years of background delivering phone consulting and online repair service for networks based on Microsoft, Cisco, Mac OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk recognition as a key driver of company efficiency, and Progent's aim is to solve rather than just track technical problems.

  • Business Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Experts staff offers phone-based advanced engineering expertise and education in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and education for familiar Microsoft business applications such as Microsoft CRM, Office Project, MS Word, and MS Office Excel. For more information concerning Progent's consulting, custom programming, and training offerings, go to Progent's Applications Experts Group.

  • Remote Network Monitoring Services
    Progent can provide companies in Winston-Salem, or anywhere in the state of North Carolina, remote network and server monitoring support centered around System Center Operations Manager, customized by Progent to fit your environment so your computer maintenance is proactive and automated. By detecting emerging problems before they evolve into full-scale emergencies, proactive monitoring can head off disruptive and expensive information system failures. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Mac OS X networks, Microsoft networks, or networks that incorporate multiple OS platforms.

How Your Winston-Salem Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent remote assistance with Microsoft Windows, Apple Mac, or Linux/UNIX networks, visit Progent's Urgent Remote Help, call 1-800-993-9400, or e-mail For small offices and new ventures in Winston-Salem or anywhere in the state of North Carolina, Progent's phone-based computer support engineers can deliver expert and affordable system support whenever your organization requires it. More than a decade of delivering online technical assistance has earned Microsoft Gold certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to refine remote connectivity technology to repair IT problems rapidly while eliminating the expense and lost time associated with on-site service calls.

Even if your Winston-Salem company relies on a regular freelance support technician or employs a full time organization that know how to handle the majority of computer problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and transparent remote extension of your local resources for situations when your usual IT support personnel either lack the availability or the knowledge to fix unexpected system emergencies or particularly challenging integration problems.

Details of Progent's Online Computer Support for Winston-Salem
Progent's phone help, Internet-based repair, network security expertise, and network administration services offer small companies in Winston-Salem or anywhere in the state of North Carolina unparalleled leverage for your IT investment. Whether you require one-time telephone help and remote troubleshooting or full-time Help Desk Call Center support and network administration, Progent's professionals can deliver your organization world class network support while permitting you to eliminate the expense and administration overhead of running a full-service in-house IT staff. Highlights of Progent's online help services include:

  • Immediate Phone Contact with Microsoft Qualified Support Specialists
    Progent's staff of Microsoft-certified technicians can provide immediate and economical expertise to small companies in Winston-Salem and is also ideal for networks in geographic regions of North Carolina that have a limited supply of technicians with proven expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Gold Certified Partner support firm, Progent has the use of a wide selection of Microsoft support utilities, technical information, and continuing education.

  • Per Minute Billing to Minimize Expenses
    Progent offers remote support on a by-the-minute basis, so you are billed only for the services you receive. Progent requires no minimum fee for online service and asks for no monthly subscription fee for services provided during normal business hours. This keeps you from facing big invoices for simple repairs.

  • Availability of Cisco Certified Network Infrastructure Specialists
    As a Certified Partner for Cisco Systems, Progent can provide help from on-staff specialists who have expertise in planning, implementing, and supporting networking environments powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you build high-speed, reliable, and secure connectivity for fixed and mobile networking.

  • Application Specialists Group
    Progent's basic consulting services include system integration, MS Exchange Server consulting, corporate security planning, and Help Desk Call Center support. Progent's Experts Team can provide world-class consulting expertise for specific business applications. Help available from the Application Experts Team covers:
    Dynamics GP Support and Customization
    MS Project and Project Online Training
    Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Programming
    Microsoft Office Word and Microsoft Office 365 Word Consulting
    Business Information (BI) Reporting Consulting and Training
    UNIX, Linux and Sun Solaris Integration
    SQL Server 2016 Software Development and Microsoft SQL 2014 Application Development and Troubleshooting
    Oracle Project Management and Software Development
    MySQL Management Support and Application Programming
    Apple Mac Consulting

    By offering a full service one-stop resource for network generalists and specialists, Progent is able to deliver fast, affordable, and comprehensive IT solutions that meet the specific requirements of your company.

  • Sophisticated Remote Access Software
    Secure remote connectivity permits Progent's support professionals to see exactly what your users see. This makes it possible to produce quick fixes to issues that could otherwise demand a costly onsite service call. State-of-the-art online connectivity software and expert technicians together allow Progent to repair most network problems quickly and affordably. Progent is an industry leader in online troubleshooting and automated system monitoring.

  • Support for Leading VPN Products
    Progent can provide secure Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN online access enables the experts at Progent's Technical Response Center to access your system remotely without compromising network security.

  • Round-the-Clock Service for High Network Availability
    For small organizations with line-of-business applications, Progent offers optional 24x7 remote technical services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help ensure high network availability.

  • Help Desk Services
    Progent's Help Desk Call Center programs are designed specifically for budget-conscious small businesses whose workers require immediate recourse to a Help Desk Call Center with effective telephone support and full escalation capability.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's number of employees, depth of technical experience, refined support tools, and understanding of corporate IT enable small businesses to escape the limitations of excessive dependence on smaller consulting firms, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified consultants average longer than a decade of real-world industry experience, in the trenches of IT service, executing a broad variety of technical projects for a large mix of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting personnel. This guarantees that you get not just world-class IT capability, but also a support engineer with proven approaches for using computer knowledge to solve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-premises help by the minute. As a result, you pay just for received services. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum charge and requires no monthly commitment for services provided during regular working hours. Many service firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick fixes so you will not be tempted to allow simple problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to resolve problems that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent has little competition. Companies who utilize familiar freelance service providers or who maintain internal IT staffs benefit when Progent passes on information about critical technology and proven processes to make their networks more reliable, secure, and efficient.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to offer round-the-clock system tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating potential issues before they cause downtime, network monitoring can keep your IT network from stressful and costly availability disruptions.

How Does Our Company Begin Getting Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or email Progent at If you have an urgent requirement for IT help, visit Immediate Urgent Support.

© 2002-2016 Progent Corporation. All rights reserved.