Immediate Remote Technical Support for Winston-Salem Small Business Computer Systems
Immediate Online Technical Support for Winston-Salem NetworksFor small businesses located in Winston-Salem or anywhere in the state of North Carolina, Progent offers phone support for information systems based on Microsoft Windows, Cisco Systems, Apple Mac, or Linux technology. Progent's Microsoft qualified consulting experts have delivered online troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to handle challenging networking problems, plus the assistance of CISA and CISSP-accredited security consultants to help with advanced security architecture and troubleshooting issues.

Progent's remote technical support engineers offer excellent leverage because they have the practical experience and have access to the advanced technology required to solve most network problems quickly. Efficient support lowers direct expenses because solutions accumulate minimal chargeable consulting minutes. Online help also avoids the expense of sending an engineer to your site. Your company benefits additionally with incidental expenses by reducing or eliminating system downtime and related costs stemming from business disruption, upset customers and vendors, idle employees, and de-focused management.

Progent's billing policy for remote support is structured to stretch your network support investment. Progent bills by the minute for telephone-based consulting, so you are billed only for the services that you actually get. Unlike typical remote support companies, Progent asks for no initialization charge or minimum fees. Progent's per-minute granularity and clean policy for billing do away with scenarios where fast repairs manage to turn into big tabs. Progent's penchant for handling problems quickly translates into your business conserving money.

Progent's Online Support Tools
Through years of experience, Progent has developed a collection of optimized technologies and proven processes which ensure the maximum level of efficiency for remote technical support and troubleshooting for small business IT systems. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Netscreen and Watchguard. Secure VPN connectivity allows the experts of Progent's remote service group to connect to your company's environment remotely without violating system security.

Progent's advanced customer support database application includes thorough records describing the support that Progent's clients have received. Progent's team engineers have access to the specifics of support rendered to every client by every Progent engineer. This database of problems and fixes is organized as a conveniently exploitable proprietary database that allows Progent's remote support engineers to communicate their experiences company-wide to ensure that the quality of Progent's support improves over time. Progent's high-level accreditations and formal partnerships with major industry leaders including Cisco Systems and Microsoft make available additional massive technical support databases and permit quick access to manufacturers' internal engineering staff so Progent's remote consulting specialists can arrive at the most efficient solutions quickly.

Online support provided by Progent to small businesses in Winston-Salem and throughout the state of North Carolina include:

Additional Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for contract IT programs that small businesses frequently request. Progent's charges for longer-term development or consulting tasks are set based on the qualifications of the engineers required. Progent's background in these important fields of information technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service offerings for small and midsize organizations with networks based on Microsoft, Cisco Systems, Apple Mac, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are designed for small organizations who lack the money or time to build and maintain an internal Help Desk Call Center but who require fast access to a reliable Help Desk Call Center with professional telephone support plus the expertise to escalate the most challenging problems to high-level consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and acts as a transparent reinforcement of your existing Helpdesk team. Progent's Virtual Help Desk can serve as a an escalation option to resolve the most difficult technical challenges, or be available in those situations when your other service providers are overwhelmed.

    Progent's Call Center staff of veteran network professionals offers your customers in Winston-Salem or anywhere in the state of North Carolina quick contact with a reliable network service group with extensive experience delivering telephone-based help and online diagnostics for computer environments that incorporate Microsoft, Cisco, Apple Mac, UNIX, or Linux products. Progent's charter is to earn the Help Desk perception as a major contributor to company success, and Progent's policy is to resolve rather than just report IT problems.

  • Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Consulting Team can supply remote and in-depth engineering support and training in special business application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and education for Microsoft applications including Microsoft CRM, Microsoft Office Project, Office Word, and Microsoft Excel. To learn more information about Progent's expertise, programming, and training services, refer to Progent's Applications Experts Team.

  • Remote Network Monitoring Services
    Progent can provide businesses in Winston-Salem, or anywhere in the state of North Carolina, online network and server monitoring support powered by System Center Operations Manager, adapted by Progent to fit your business so that your computer support is proactive and automated. By detecting looming issues before they result in network outages, remote monitoring can head off stressful and expensive information system crises. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Mac OS X networks, Microsoft Windows systems, or systems that support a mix of platforms.

How Your Winston-Salem Business Can Contact Progent's Remote Support Experts
To contact Progent about emergency remote help with Windows, Apple Mac, or Linux/UNIX environments, go to Progent's Emergency Online Support, call 1-800-993-9400, or see Contact Progent. For small companies and new ventures in Winston-Salem or anywhere in the state of North Carolina, Progent's phone-based network support engineers can provide effective and economical system support whenever your company has to have it. More than a decade of offering online repair services has led to Microsoft Gold certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to repair network problems rapidly while avoiding the expense and lost productivity associated with on-site support visits.

Even if your Winston-Salem company relies on a regular freelance support technician or employs a full time IT staff that know how to handle ordinary computer issues, Progentís Microsoft certified engineers can still offer an easy and transparent remote expansion of your on-site resources for situations when your usual IT support personnel either don't have the time or the expertise to address unexpected network emergencies or especially challenging integration projects.

Benefits of Progent's Network Help for Small Companies in Winston-Salem
Progent's remote network troubleshooting services allow your Winston-Salem small business to experience the advantages of immediate, world-class network support without the expense of maintaining an in-house IT organization. Your information system will acquire added strategic value by becoming more reliable, productive, and protected. Advantages to your business include:

  • Seamless remote expansion of your on-site support resources
    For most small companies in Winston-Salem and throughout North Carolina, local computer support providers, whether consisting of independent consultants or an internal IT staff, can handle typical network problems. However, serious problems might strike when local support personnel are overstretched or unavailable, and some problems may stem from IT products that is unfamiliar to your local service people. In these instances, Progent's online support experts provide a convenient, fast, and budget-friendly way to supplement your local resources and to pass on valuable information to increase your capability to deal with future problems locally.

  • Less Dependence on Freelance Service Providers
    For network support, small offices often rely on individual freelance service providers. While independent service people carry smaller internal costs than big service firms and can often charge marginally less, they are sometimes stretched too thin, making it hard to respond rapidly to urgent situations. If a freelance consultant is busy with another client, sick, on vacation, or in class, the lack of backup help may force your business to wait for assistance during an emergency. As your small business expands, system unavailability and problems with critical applications become more costly. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent provides an on-call source of backup service experts to insure your network is always up and running.

  • Build a Scalable Foundation for Smooth Growth
    New companies typically begin with an IT system implemented on a shoestring budget. Lacking a scalable framework, band-aid repairs can get piled on top of a weak foundation. As a company grows, reliability and scalability issues can impede the productivity of the organization. These poorly designed environments require proper analysis, smart strategic planning, and broad-based IT knowledge to upgrade to a system infrastructure able to deliver the solid foundation to meet critical business requirements and facilitate downstream growth.

  • Interact with Problem Solvers Instead of Technology Resellers
    Small offices require advice and technical training to negotiate an increasingly complicated array of technology alternatives capable of promoting business success and improving efficiency. These companies hardly need a computer consultant who is motivated to earn a commission on a specific vendor's products. IT support and product selling can lead to a scenario where the recommended solution is designed around a predetermined product rather than the genuine requirements of a client. Progent eliminates these conflicts of interest by offering only services instead of products. This enables Progent to align technical consulting with the best needs of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's head count, breadth of IT experience, refined remote support software, and understanding of enterprise networking enable small offices to avoid the limitations associated with exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified experts average longer than a decade of hands-on industry experience, at the front lines of IT service, executing a broad variety of technical projects for a large mix of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting staff. This means that you get not only world-class technical skills, but also a consultant with proven methods for applying technical knowledge to repair actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-site visits per minute. As a result, you pay only for received support. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent offers in-person support, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and requires no retainer for support services provided during regular working hours. Many support firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick solutions so you won't be forced to permit minor problems to fester.

  • Complete Records of Delivered Services
    Progent has developed a sophisticated service reporting system that records and formats complete documentation for all billed services. Unlike some freelance consultants or small support firms who provide scant documentation or details of services performed, every service provided by Progent is tracked by full documentation. Every Progent consultant has access to the support reports transmitted by every staff member to every customer. The practice of documenting and archiving service records allows more effective support and avoids a variety of common misfortunes such as when a support customer is virtually held captive to a consultant who refuses to let go of vital service information.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to offer 24x7 system tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By anticipating possible problems before they result in lost productivity, network monitoring can save your information network from painful and costly service disruptions.

How Does My Business Begin Receiving Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Urgent Support.

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