Fast and Affordable Online Technical Support for Winston-Salem Information Networks
Immediate Online Support for Winston-Salem NetworksFor organizations located in Winston-Salem or anywhere in North Carolina, Progent provides online help for information systems based on any mix of Microsoft Windows, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have delivered remote troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure problems, plus the services of CISA and CISM-accredited security consultants to handle advanced security design and diagnostic issues.

Progent's online technical support engineers offer excellent leverage because they have the practical background and are equipped with the advanced tools necessary to resolve the majority of information system issues quickly. This reduces immediate costs because service calls require minimal billable minutes. Online help also avoids the cost of dispatching an engineer to your site. Your organization saves even more in indirect costs by minimizing or eliminating network downtime and related costs resulting from business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's extensive remote technical support expertise is especially valuable for organizations that depend on public clouds for vital network infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an alternative.

Progent's billing policy for remote support is designed to leverage your network support dollar. Progent bills per minute for phone assistance, so you are charged exclusively for the support that you actually get. In contrast to typical online service firms, Progent asks for no startup fee or minimum fees. Progent's one-minute billing unit and simple policy for billing avoid situations where speedy. minor fixes manage to end up as large invoices. Progent's penchant for solving problems efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered an arsenal of customized tools and field-proven methodologies which permit the highest level of efficiency for remote help and repair for IT networks of all sizes. Progent offers protected VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the consultants of Progent's Technical Response Center to access your company's computer system without breaching system security.

Progent's advanced technical support database application stores comprehensive records for the service that Progent's clients have been provided. Progent's team consultants have access to the details of services provided to each Progent customer by every consultant. This history of issues and repairs is structured as an easily exploitable internal database that allows Progent's online support engineers to communicate their experiences company-wide to ensure that the quality of Progent's support improves over time. Progent's advanced accreditations and close partnerships with key vendors including Cisco and Microsoft make available other massive support knowledge bases and permit fast response from manufacturers' in-house product engineers with the result that Progent's remote service experts are able to find the most efficient resolutions in the least time.

Remote technical services offered by Progent to companies in Winston-Salem and throughout the state of North Carolina include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price services designed to enable small and medium-size businesses to benefit from the same advanced IT solutions used by some of the world's top enterprises. The ProSight suite of IT management outsourcing services covers all key aspects of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to provide centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks most threats from reaching your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely get by traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to automate the complete malware attack progression including filtering, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital data, applications and VMs that have become lost or corrupted due to component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that need important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management personnel and your Progent consultant so that any potential issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an objective assessment of the overall health of their information system. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security requirements, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.

Special Support Programs Available from Progent
Progent can provide the services of seasoned online consulting experts for special IT projects. Billing charges for longer-term consulting projects are set according to the level of expertise of the engineers assigned. Progent's background in these important areas of information technology enables customers to execute critical initiatives within budget and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Support
    Progent's Call Center support alternatives for businesses with networks based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Call Center outsourcing support services are intended for organizations who lack the budget to support an in-house Call Center but who need quick access to a dependable Help Desk Call Center with proficient telephone support as well as the technical depth to escalate complex tasks to high-level consultants.

    Progent's Help Desk consulting services can assist you in establishing an effective new Help Desk or improving your current one, selecting or customizing Help Desk software products to handle the special requirements of your corporation, or providing temporary online personnel to supplement your internal Help Desk team to deal with high-demand events such as software migrations, mass upgrades, or installing brand new applications.

    Progent's Help Desk Call Center team of seasoned network professionals provides your workers in Winston-Salem or anywhere in the state of North Carolina rapid access to a reliable support resource with extensive experience offering phone help and remote diagnostics for IT systems that incorporate Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk Call Center the reputation as a key driver of company success, and Progent's intent is to resolve rather than just document network issues.

  • Business Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Experts staff offers remote and in-depth consulting expertise and education in special application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for popular Microsoft business applications such as CRM, Microsoft Project, MS Office Word, and MS Office Excel. To find out additional information on Progent's consulting, custom development, and training offerings, visit Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; cohesive management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of System Center 2016, expand or tune your current one, migrate efficiently from a prior release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Winston-Salem, or anywhere in the state of North Carolina, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM for your business so your IT maintenance is proactive rather than reactive. By uncovering potential problems before they expand into network outages, proactive monitoring can minimize inconvenient and expensive service failures. Progent can also use network monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Mac OS X environments, Windows systems, or environments that support a combination of OS platforms.
How Your Winston-Salem Business Can Contact Progent's Online Support Professionals
To contact Progent about emergency online assistance with Windows, Mac OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Support, call 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Winston-Salem or anywhere in the state of North Carolina, Progent's online computer support specialists are ready to provide effective and economical IT support whenever your business requires it. More than 15 years of providing online repair services has earned Microsoft Gold certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to refine online connectivity tools to solve network problems rapidly while avoiding the cost and lost productivity that comes with on-site service calls.

Even if your Winston-Salem business has a local independent consultant or employs a full time organization that can handle the majority of computer problems, Progentís Microsoft certified engineers are available to provide a convenient and seamless remote expansion of your local resources in cases when your usual service personnel either don't have the time or the expertise to fix unexpected system crises or especially complicated integration problems.

Benefits of Progent's IT Support for Organizations in Winston-Salem
Progent's online network troubleshooting services enable your Winston-Salem business to realize the advantages of on-call, enterprise-class network support without the expense of managing an in-house IT organization. Your network will acquire greater business value by being more available, productive, and protected. Advantages to your company include:

  • Seamless remote extension of your local support resources
    For most businesses in Winston-Salem and throughout North Carolina, nearby computer service providers, whether consisting of freelance consultants or a full-time IT staff, can take care of typical network issues. However, IT crises can strike when your regular resources are too busy or absent, and some problems may involve technology that is unfamiliar to your onsite service people. In these instances, Progent's online support professionals offer a convenient, fast, and economical solution to augment your regular help and to pass on useful information to improve your capability to deal with downstream problems in-house.

  • Less Dependence on Individual Service Providers
    For network support, smaller offices often depend on independent freelance service providers. While independent consultants have smaller internal costs than big service companies and can afford to charge lower rates, they are occasionally overextended, making it difficult to respond rapidly to urgent situations. If a freelance consultant is occupied with another customer, sick, on a trip, or in class, the absence of fallback personnel may force your company to go without assistance during an emergency. As your company grows, system unavailability and trouble with critical applications are more expensive. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers a ready source of reserve support experts to make sure your IT system stays up and running.

  • Create a Scalable Foundation for Smooth Growth
    Organizations typically start with an IT architecture created on a modest budget. Lacking a scalable framework, band-aid fixes can get thrown onto an unstable foundation. As a network grows, stability and expandability issues can hinder the success of the organization. Such poorly designed environments need careful analysis, intelligent strategic planning, and broad-based IT knowledge to evolve to a system architecture that can deliver the stable foundation to handle current business requirements and simplify future expansion.

  • Work with Problem Solvers Rather Than Product Vendors
    Smaller businesses need guidance and technical training to negotiate an increasingly complex maze of product alternatives available for promoting business success and improving efficiency. They do not need a computer engineer who is motivated to resell a certain vendor's products. IT support and product sales can result in a scenario where the proposed solution is designed around a predetermined product instead of the genuine needs of a client. Progent eliminates these conflicts of interest by selling just services rather than products. This allows Progent to align IT expertise with the best interests of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's number of employees, breadth of IT knowledge, fine tuned remote support software, and understanding of enterprise networking allow companies to avoid the limitations associated with excessive dependence on smaller service organizations, individual freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

How Does My Business Start Getting Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.















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