Immediate Online Support for Winston-Salem Computer Networks
Immediate Online Help for Winston-Salem SystemsFor organizations in Winston-Salem or anywhere in North Carolina, Progent offers remote technical support for computer systems based on any combination of Microsoft, Cisco, Apple Mac, or Linux platforms. Progent's Microsoft qualified engineers have delivered remote troubleshooting to companies in every state in the U.S. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to handle challenging infrastructure problems, plus the assistance of CISA and CISSP-certified security engineers to handle advanced security architecture and diagnostic jobs.

Progent's remote support engineers provide exceptional value due to the fact that they possess the practical experience and have access to the sophisticated technology necessary to resolve most information system issues quickly. This reduces direct expenses since service calls use up fewer chargeable minutes. Online support also avoids the cost of sending a consultant to your location. Your company benefits even more in indirect costs by reducing or avoiding system outages and associated costs stemming from business discontinuity, upset clients, unproductive employees, and distracted management. Progent's advanced online consulting experience is especially valuable for organizations that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing policy for remote support is designed to leverage your network support investment. Progent bills by the minute for phone assistance, so you pay exclusively for the services that you actually get. In contrast to many remote support organizations, Progent asks for no startup charge or minimum payments. Progent's one-minute billing unit and clean model for billing save you from scenarios where fast solutions somehow turn into substantial bills. Progent's skill at handling technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned a collection of customized tools and field-proven processes which permit the maximum degree of effectiveness for remote engineering help and troubleshooting for computer systems of any size. Progent provides secure Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's remote service group to link to your company's computer system remotely without violating system security.

Progent's proven technical support database system keeps comprehensive records of the support that Progent's clients have been provided. Progent's team consultants have the benefit of the records of services rendered to every client by every Progent consultant. This archive of trouble tickets and responses is structured as a readily exploitable proprietary knowledge base that permits Progent's online technical engineers to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's extensive list of accreditations and close partnerships with major technology companies including Cisco and Microsoft open up other massive technical support databases and allow quick response from manufacturers' internal engineering staff so Progent's remote service experts can find the most efficient solutions quickly.

Online services provided by Progent to businesses in Winston-Salem and throughout the state of North Carolina include:

Special Support Services Available from Progent
Progent offers the services of world-class remote consulting professionals for contract information technology projects. Billing charges for ongoing consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these special fields of information technology allows customers to complete critical projects within budget and on time. Progent's project-based remote engineering solutions include:
  • Call Center Services
    Progent's Call Center service offerings for companies with networks that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk outsourcing services are ideal for companies who lack the budget to build and maintain an internal Call Center but who want fast access to an efficient Call Center with professional phone assistance plus the expertise to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Call Center is designed for larger companies and serves as a transparent supplement to your existing Helpdesk resources. Progent's Virtual Call Center can serve as a an escalation option to resolve the toughest network issues, or be available in hectic instances when your regular support engineers are overwhelmed.

    Progent's Help Desk staff of experienced network experts gives your workers in Winston-Salem or anywhere in the state of North Carolina rapid access to a large network service resource with years of experience providing phone support and remote repair service for networks powered by Windows, Cisco, Mac OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk Call Center recognition as a significant contributor to business productivity, and Progent's intent is to fix instead of simply record network issues.

  • Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts Team provides remote advanced consulting support and training in key application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and training for familiar Microsoft business applications including CRM, Project, Microsoft Office Word, and Office Excel. For additional information about Progent's consulting, customization, and training offerings, visit Progent's Business Application Experts Group.

  • Online Network Monitoring Services
    Progent can provide companies in Winston-Salem, or anywhere in the state of North Carolina, remote network monitoring support based on System Center Operations Manager (SCOM), configured by Progent to accommodate your business so your computer support is proactive rather than reactive. By anticipating looming problems before they expand into downtime, automated monitoring can ward off stressful and costly information system breakdowns. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X systems, Windows environments, or systems powered by a mix of operating systems.
How Your Winston-Salem Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent phone-based support with Microsoft Windows, Mac OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Support, call 1-800-993-9400, or see Contact Progent. For companies and new businesses in Winston-Salem or throughout the state of North Carolina, Progent's online network support specialists are ready to deliver professional and cost-effective IT help the instant your business requires it. More than 15 years of delivering online tech support has earned Microsoft Gold certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity tools to solve computer problems quickly while eliminating the cost and lost time associated with on-site support calls.

Even if your Winston-Salem office relies on a local freelance support technician or employs an in-house IT staff that can handle typical network issues, Progentís Microsoft and Cisco certified engineers can still offer an easy and transparent virtual extension of your on-site resources in cases when your regular service personnel either lack the time or the knowledge to resolve unexpected system crises or especially complicated integration projects.

Benefits of Progent's IT Support for Offices in Winston-Salem
Progent's online support services enable your Winston-Salem business to experience the benefits of timely, world-class network support without the cost of managing a full-time IT staff. Your network will acquire added business value by being increasingly reliable, productive, and protected. Benefits to your company include:

  • Seamless remote extension of your on-site IT resources
    With most companies in Winston-Salem and throughout North Carolina, local computer service providers, whether made up of independent consultants or a full-time IT staff, can resolve the majority of network issues. On the other hand, serious problems sometimes occur when local support personnel are too busy or absent, and some trouble may stem from IT products that is beyond the scope of your onsite support people. In these cases, Progent's on-call service specialists offer a convenient, fast, and affordable solution to supplement your local help and to convey useful information to increase your ability to deal with future issues in-house.

  • Less Dependence on Freelance Service Providers
    For IT support, smaller companies often depend on independent freelance consultants. Although independent consultants carry less internal costs than big support firms and can often charge lower rates, they are often stretched too thin, making it difficult to respond rapidly to urgent situations. If an independent service provider is busy with another customer, ill, on a trip, or in training, the absence of fallback help may require your business to go without assistance during an emergency. As your network expands, system unavailability and trouble with vital software are more costly. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent offers a reliable source of backup support expertise to make sure your network stays available.

  • Create a Solid Foundation for Seamless Growth
    Organizations typically start with an IT system implemented on a shoestring budget. Without a proper infrastructure, slap-dash repairs often get thrown onto an unstable foundation. As a company grows, stability and expandability problems can impede the productivity of the business. Such badly built environments require proper analysis, smart long-term planning, and broad-based IT knowledge to evolve to a network infrastructure that can provide the stable foundation to meet critical business requirements and facilitate future growth.

  • Work with Problem Solvers Rather Than Product Sellers
    Smaller organizations need advice and technical education to navigate through an increasingly complex array of technology alternatives capable of accelerating business growth and improving efficiency. These companies hardly need a computer engineer who is trying to earn a commission on a certain vendor's products. IT consulting and product selling can lead to a situation where the proposed solution is designed around a predetermined product rather than the true requirements of a client. Progent eliminates these conflicts by offering only services rather than products. This allows Progent to align technical consulting with the best needs of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, range of IT background, fine tuned support software, and familiarity with corporate IT enable offices to avoid the pitfalls associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of hands-on industry background, at the front lines of network support, executing a broad variety of IT projects for a large array of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices training that Progent instills in its support team. This ensures that you get not only world-class IT skills, but also a support engineer with field-tested methods for applying computer knowledge to resolve actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and in-person help per minute. Consequently, you are charged just for received services. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no initialization fee and asks no retainer for services delivered during normal working hours. Many support organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick repairs so you won't be tempted to allow less critical problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent is able to focus on delivering hard-to-find services where Progent faces little competition. Businesses who utilize familiar freelance consultants or who employ in-house IT staffs benefit when Progent transfers information about critical technology and tested methodologies to make their networks more robust, secure, and productive.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to offer 24x7 system monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive instead of reactive. By uncovering possible problems before they cause lost productivity, network monitoring can save your information network from stressful and costly availability losses.
How Does Our Company Begin Getting Online Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.

© 2002- 2017 Progent Corporation. All rights reserved.