Immediate Online Help for Winston-Salem Information Networks
Urgent Online Consulting for Winston-Salem NetworksFor companies located in Winston-Salem or anywhere in North Carolina, Progent provides online help for information systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered online support to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, plus the assistance of CISSP-certified cybersecurity experts to help with advanced security design and diagnostic jobs.

Progent's remote technical support engineers provide excellent leverage due to the fact that they have the real-world background and are equipped with the sophisticated technology necessary to resolve the majority of information system issues quickly. This lowers direct costs because solutions require fewer chargeable minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your company benefits additionally in indirect costs by reducing or eliminating system outages and associated costs due to business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's extensive online technical support expertise is especially valuable for organizations that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be useful.

Progent's billing model for online help is structured to leverage your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are invoiced just for the support that you actually get. In contrast to typical remote service firms, Progent imposes no startup surcharge or minimum payments. Progent's one-minute granularity and simple model for billing eliminate situations where speedy. minor fixes somehow turn into substantial bills. Progent's skill at handling technical issues quickly means you saves cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered a set of customized technologies and proven processes that allow the maximum level of effectiveness for online help and troubleshooting for information networks of any size. Progent offers protected Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the consultants of Progent's Technical Response Center to connect to your environment without violating network security.

Progent's proven technical support reporting application stores extensive documentation describing all service that Progent's customers have received. Progent's staff consultants have the benefit of the records of assistance provided to every client by any Progent engineer. This history of anomalies and fixes is stored as a readily searchable support knowledge base that permits Progent's remote support professionals to share their experiences company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's high-level accreditations and working relationships with major vendors such as Cisco and Microsoft open up other massive support databases and permit priority access to vendors' in-house support staff with the result that Progent's remote consulting specialists are able to determine optimal resolutions quickly.

Online support available from Progent to businesses in Winston-Salem and throughout the state of North Carolina include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services designed to allow small and medium-size organizations to benefit from the same best-of-breed technology deployed by many of the world's top enterprises. Progent's ProSight series of network monitoring and management services covers all critical facets of information technology including email content filtering, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to guard endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the complete malware attack progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital data, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security companies to deliver centralized control and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their networking appliances like switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding appliances that require critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT personnel and your Progent consultant so all looming issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to get an objective assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your essential network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your company's preparedness either to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery environment that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special IT projects. Billing charges for ongoing consulting tasks are set according to the level of expertise of the engineers assigned. Progent's background in these special areas of information technology enables clients to execute major projects within budget and on schedule. Progent's special online engineering services include:

  • Help Desk Support
    Progent's Help Desk support alternatives for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk outsourcing services are intended for companies who lack the budget to support an in-house Help Desk Call Center but who require quick access to a dependable Help Desk Call Center with proficient phone assistance as well as the technical depth to escalate complex problems to high-level engineers.

    Progent's Help Desk consulting expertise can support you in building an efficient new Call Center or enhancing your existing one, evaluating or enhancing Help Desk Call Center software to meet the special needs of your company, or adding occasional phone support staff to work with your internal Help Desk team to deal with high-demand scenarios such as software transitions, major updates, or installing new business software.

    Progent's Help Desk Call Center team of experienced network consultants gives your computer users in Winston-Salem or anywhere in the state of North Carolina immediate assistance from a reliable network service group with years of experience delivering phone support and online diagnostics for IT systems that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk perception as a significant enabler of business productivity, and Progent's aim is to fix instead of simply report IT problems.

  • Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Experts staff can supply remote professional consulting support and training in specific business application fields such as ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, custom programming, and education for Microsoft business applications including CRM, Project, Office 365 Word, and Office 365 Excel. To learn additional information about Progent's expertise, custom development, and training services, see Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from a prior version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent offers organizations in Winston-Salem, or anywhere in the state of North Carolina, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to fit your environment so your IT maintenance is proactive and automated. By spotting looming trouble spots before they expand into network outages, automated monitoring can head off stressful and costly service crises. Progent can also utilize system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft systems, or environments based on multiple operating systems.
How Your Winston-Salem Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency remote assistance with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Winston-Salem or anywhere in the state of North Carolina, Progent's online computer support specialists can provide professional and affordable system help the instant your organization has to have it. More than a decade of providing online technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to refine remote connectivity tools to fix network problems rapidly while avoiding the cost and lost time that comes with on-site service visits.

Even if your Winston-Salem organization relies on a regular independent consultant or employs a full time IT staff that know how to deal with day-to-day network problems, Progentís Microsoft and Cisco certified consultants can provide a convenient and transparent remote extension of your on-site resources for situations when your usual IT support personnel either lack the availability or the expertise to fix sudden system emergencies or particularly complicated integration projects.

Features of Progent's Remote Computer Support for Winston-Salem
Progent's phone support, remote repair, network security expertise, and system administration services offer businesses in Winston-Salem or anywhere in the state of North Carolina unparalleled leverage for your IT investment. Whether you require one-time telephone support and Internet-based network repair or ongoing Help Desk Call Center support and system administration, Progent's experts can deliver your business world class network support while permitting you to eliminate the expense and hassle of carrying a full-service internal IT organization. Highlights of Progent's online help program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of technical knowledge, refined remote support software, and familiarity with enterprise networking allow offices to avoid the limitations associated with exclusive reliance on smaller service firms, individual freelance consultants, or limited internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier consultants average longer than ten years of hands-on professional background, at the front lines of IT service, executing a wide range of IT projects for an extensive mix of customers. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting staff. This guarantees that you get not just world-class IT skills, but also a consultant with field-tested approaches for using technical knowledge to fix actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and in-person visits per minute. Consequently, you are charged just for received support. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no service activation charge and asks no monthly commitment for services delivered during normal business hours. Many service organizations demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with big bills for quick solutions so you won't be forced to allow less critical problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent has few competitors. Companies who work with familiar freelance service providers or who maintain in-house IT staffs benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more robust, protected, and efficient.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to offer 24x7 network monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing possible issues before they cause downtime, network monitoring can keep your information network from painful and costly availability disruptions.
How Does Our Company Start Receiving Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.