Fast Phone Support for Winston-Salem Small Business Computer Systems
Fast Online Consulting for Winston-Salem SystemsFor small businesses located in Winston-Salem or anywhere in North Carolina, Progent provides online technical support for computer systems powered by Microsoft Windows, Cisco, Macintosh, or Linux/UNIX platforms. Progent's Microsoft certified professionals have delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco Systems CCIE-certified engineers to handle complex networking issues, as well as the assistance of CISSP and CISM-accredited security consultants to help with advanced security design and troubleshooting issues.

Progent's online technical support experts offer excellent value because they possess the real-world experience and are equipped with the sophisticated technology needed to resolve the majority of network problems rapidly. This lowers immediate costs because service calls use up minimal billable minutes. Online support also eliminates the cost of sending a consultant to your site. Your organization saves additionally with incidental costs by reducing or avoiding system downtime and related losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted management.

Progent's billing model for remote help is designed to stretch your IT service dollar. Progent bills per minute for telephone-based consulting, so you owe exclusively for the services that you actually get. Unlike many remote support firms, Progent requires no startup fee or minimum payments. Progent's per-minute granularity and simple model for billing eliminate scenarios where fast solutions somehow end up as big invoices. Progent's penchant for solving problems quickly results in your business conserving cash.

Progent's Online Support Tools
Over the years, Progent has refined a set of optimized tools and field-proven methodologies that ensure the highest level of effectiveness for remote help and troubleshooting for small and midsize company IT networks. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco Systems, Sonicwall and Watchguard. Secure VPN connectivity permits the experts of Progent's remote service group to link to your company's environment without breaching network security.

Progent's sophisticated customer support reporting system includes thorough documentation for all support that Progent's clients have received. Progent's authorized engineers have the benefit of the details of all help delivered to every customer by any engineer. This archive of problems and resolutions is organized as a quickly retrievable internal database that enables Progent's online support engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's support grows daily. Progent's high-level certifications and close partnerships with key technology companies including Cisco and Microsoft make available other vast technical support knowledge bases and permit priority response from manufacturers' in-house engineering staff so Progent's online consulting experts can determine the most efficient resolutions in the least time.

Online technical support services provided by Progent to clients in Winston-Salem and throughout the state of North Carolina include:

Additional Support Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for contract IT projects that small companies frequently need. Progent's rates for longer-term consulting tasks are set according to the qualifications of the engineers required. Progent's background in these important areas of information technology allows customers to execute major projects within budget and on time. Progent's special remote consulting solutions include:

  • Help Desk Support
    Progent's Help Desk service offerings for small businesses with networks based on Microsoft, Cisco Systems, Mac OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are a convenient solution for smaller organizations who lack the money or time to build and maintain an in-house Help Desk Call Center but who need fast communication with an efficient Call Center with proficient telephone support as well as the expertise to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Call Center is intended for bigger companies and operates as a seamless addition to your established Helpdesk staff. Progent's Virtual Help Desk can serve as a an escalation alternative to handle complex technical problems, or be ready in hectic situations when your ordinary support engineers are swamped.

    Progent's Help Desk Call Center staff of veteran network professionals gives your clients in Winston-Salem or anywhere in the state of North Carolina fast access to a dependable network service group with substantial background providing telephone-based support and online troubleshooting for networks powered by Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk recognition as a major driver of business productivity, and Progent's aim is to fix and not simply document IT problems.

  • Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Consulting staff can supply remote and in-depth consulting support and training in specific application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and training for popular Microsoft applications including Microsoft CRM, MS Office Project, Word, and Microsoft Office Excel. To learn more information concerning Progent's consulting, programming, and education offerings, refer to Progent's Applications Experts Services.

    Remote Network and Server Monitoring Support
    Progent offers companies in Winston-Salem, or anywhere in the state of North Carolina, remote computer system monitoring support based on Microsoft System Center Operations Manager, adapted by Progent to fit your business so your IT maintenance is proactive and automated. By detecting possible trouble spots before they evolve into downtime, remote monitoring can ward off stressful and expensive service crises. Progent can also deploy system monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Mac OS X environments, Microsoft Windows networks, or systems that support multiple platforms.

How Your Winston-Salem Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency online assistance with Windows, Apple Mac, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or send email to For small offices and new ventures in Winston-Salem or anywhere in the state of North Carolina, Progent's phone-based computer support engineers can deliver professional and affordable system help whenever your company has to have it. More than 10 years of delivering online technical assistance has led to Microsoft Gold Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine remote access technology to fix computer problems rapidly while avoiding the expense and lost productivity that comes with on-premise service visits.

Even if your Winston-Salem office deals with a regular independent support technician or employs an in-house IT staff that can handle the majority of network issues, Progentís Microsoft certified consultants can offer an easy and transparent virtual extension of your on-site resources for situations when your regular service personnel either lack the bandwidth or the knowledge to fix sudden system emergencies or particularly complicated integration problems.

Advantages of Progent's IT Support for Small Companies in Winston-Salem
Progent's online network troubleshooting services enable your Winston-Salem small company to experience the advantages of timely, enterprise-class network support without the cost of maintaining a full-time IT staff. Your network will acquire greater business worth by becoming more reliable, productive, and protected. Benefits to your company include:

  • Seamless remote expansion of your on-site support resources
    For most small businesses in Winston-Salem and throughout North Carolina, nearby computer support resources, whether consisting of outside consultants or an in-house IT staff, can deal with the majority of network issues. On the other hand, serious problems may spring up when your regular support personnel are too busy or absent, and some problems may stem from technology that is unfamiliar to your local support technicians. In these cases, Progent's online service specialists give you an easy, quick, and budget-friendly way to supplement your regular resources and to transfer useful information to increase your ability to resolve future problems in-house.

  • Reduced Reliance on Individual Consultants
    For IT maintenance, small organizations commonly rely on independent freelance consultants. Although freelance consultants have smaller overhead than larger support companies and can afford to charge lower rates, they are occasionally overextended, making it impossible to respond rapidly to urgent situations. If an independent service provider is occupied with another customer, ill, on vacation, or in training, the lack of reserve help may require your company to wait for assistance during an IT crisis. As your company grows, network unavailability and problems with vital applications are more expensive. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers a reliable source of reserve support experts to insure your IT system remains available.

  • Create a Scalable Basis for Smooth Growth
    Small businesses often begin with an IT architecture implemented on a shoestring budget. Without a strong framework, band-aid fixes often get thrown on top of an unstable foundation. When a network grows, stability and expandability problems can hinder the productivity of the organization. Such poorly built environments need proper analysis, intelligent long-term planning, and broad-based technical knowledge to upgrade to a system infrastructure that can offer the solid foundation to meet current business requirements and simplify downstream growth.

  • Interact with Solution Providers Instead of Technology Sellers
    Small businesses require advice and technical education to navigate through an ever more complex maze of technology options capable of accelerating business success and enhancing productivity. Businesses do not need a network consultant who is trying to resell a certain vendor's technology. IT support and product sales can result in a scenario where the recommended solution is designed around a predetermined technology rather than the true requirements of a small business. Progent eliminates these dilemmas by offering only services rather than products. This enables Progent to align technical expertise with the real interests of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's staff size, depth of technical knowledge, refined support tools, and familiarity with enterprise networking enable small companies to escape the limitations associated with exclusive reliance on smaller service firms, independent freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • In-depth Knowledge of Microsoft's Complete Family of Servers
    Progent offers world-class expertise for Microsoftís popular server platforms with services that include Windows Server 2012 R2 migration and deployment support services, Windows Server 2008 support, Windows 2003 upgrades, Windows 2000 Server migration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft Exchange 2010 Server management, Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-site visits per minute. As a result, you owe just for delivered support. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no initialization fee and requires no retainer for services delivered during normal working hours. Many service firms impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast solutions so you will not be tempted to permit simple problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to deal with problems that are within their scope, Progent is able to focus on offering high-value skills where Progent has little competition. Businesses who utilize familiar freelance consultants or who maintain in-house support personnel benefit when Progent transfers knowledge about critical technology and tested processes to make their networks more robust, secure, and productive.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service companies to provide 24x7 system tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory rather than reactive. By uncovering possible problems before they cause downtime, network monitoring can save your information network from stressful and costly service disruptions.

How Does Our Company Begin Getting Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or email Progent at If you have an urgent need for network help, go to Immediate Emergency Support.

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