Fast Remote Support for Winston-Salem Computer Systems
Urgent Remote Consulting for Winston-Salem NetworksFor organizations in Winston-Salem or anywhere in the state of North Carolina, Progent offers remote support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to solve complex infrastructure problems, plus the services of CISA and CISSP-qualified security consultants to handle advanced security design and diagnostic issues.

Progent's remote technical support experts provide excellent value because they possess the real-world background and have access to the sophisticated tools required to solve most network issues quickly. This reduces immediate expenses since service calls use up fewer billable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your company benefits even more with incidental costs by minimizing or eliminating network downtime and associated costs due to business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive online consulting expertise is particularly valuable in environments that are dependent on public clouds for critical infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be useful.

Progent's pricing model for remote support is designed to leverage your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are invoiced exclusively for the support that you actually get. In contrast to typical online support firms, Progent requires no startup charge or minimum job duration. Progent's one-minute billing unit and simple policy for billing eliminate situations where quick fixes manage to turn into large bills. Progent's penchant for solving technical issues quickly means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a set of customized technologies and field-tested processes that promote the highest degree of efficiency for online technical support and troubleshooting for IT systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's online support team to interface to your company's system without compromising corporate security.

Progent's sophisticated customer support reporting application keeps detailed histories describing the support that Progent's clients have received. Progent's authorized service personnel have access to the specifics of support provided to every Progent customer by every engineer. This database of issues and repairs is organized as a conveniently retrievable support database that allows Progent's online support engineers to communicate their knowledge company-wide to make sure that the efficiency of Progent's support grows daily. Progent's advanced certifications and working associations with key vendors such as Cisco and Microsoft make available additional vast technical databases and allow quick response from vendors' in-house product engineers with the result that Progent's online service experts can determine optimal solutions quickly.

Online technical support services provided by Progent to businesses in Winston-Salem and throughout the state of North Carolina include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, flat-rate managed services intended to allow small and medium-size businesses to benefit from the same cutting-edge technology deployed by many of the world's top corporations. Progent's ProSight series of IT management outsourcing services covers all critical facets of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to address the complete threat progression including protection, detection, mitigation, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical files, apps and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to provide centralized management and comprehensive security for all your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, enhance and debug their connectivity appliances like routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating complex management processes, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your IT system running efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management staff and your Progent engineering consultant so any potential issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an unbiased assessment of the health of their network. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your core network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security standards, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's preparedness to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup environment that meets your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract IT projects. Progent's charges for ongoing development or consulting tasks are set based on the qualifications of the engineers involved. Progent's background in these special fields of computer technology allows customers to complete critical projects within budget and on time. Progent's special online engineering solutions include:

  • Help Desk Services
    Progent's Call Center service options for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all aspects of online desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent's Help Desk consulting services can support you in building an efficient new Call Center or enhancing your established one, identifying or enhancing Call Center software products to meet the particular demands of your corporation, or providing occasional online staff to reinforce your internal Help Desk Call Center resources to handle unusually busy events such as software migrations, mass upgrades, or rolling out new applications.

    Progent's Help Desk Call Center team of seasoned network experts offers your computer users in Winston-Salem or anywhere in the state of North Carolina rapid access to a dependable support group with years of background delivering phone consulting and remote repair service for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk Call Center the reputation as a solid enabler of company productivity, and Progent's policy is to solve instead of just record technical issues.

  • Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Experts staff can supply remote advanced consulting expertise and education in specific business application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, custom development, and training for familiar Microsoft business applications including CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To read more about Progent's expertise, programming, and training services, see Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of System Center 2016, expand or tune an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers organizations in Winston-Salem, or anywhere in the state of North Carolina, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to suit your business so that your computer maintenance is proactive rather than reactive. By uncovering possible problems before they cause network outages, remote monitoring can head off stressful and expensive network failures. Progent can also utilize network monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or networks powered by a mix of OS platforms.
How Your Winston-Salem Company Can Contact Progent's Online Service Professionals
To contact Progent about emergency remote support with Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Winston-Salem or throughout the state of North Carolina, Progent's phone-based network support engineers can provide professional and cost-effective system support the instant your organization has to have it. More than a decade of offering online tech support has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to fine tune online access tools to fix network problems quickly while eliminating the cost and lost time that comes with in-person support visits.

Even if your Winston-Salem office relies on a local independent consultant or maintains a full time organization that know how to handle ordinary computer issues, Progentís Microsoft certified consultants can provide an easy and seamless virtual extension of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to handle unexpected system emergencies or especially complex integration problems.

Benefits of Progent's Network Help for Businesses in Winston-Salem
Progent's remote technical help services enable your Winston-Salem company to have the advantages of timely, world-class network support without the expense of maintaining a full-time IT organization. Your network will acquire greater strategic worth by being increasingly reliable, efficient, and secure. Benefits to your company include:

  • Seamless virtual extension of your local support resources
    With most offices in Winston-Salem or anywhere in North Carolina, local computer service providers, whether made up of outside consultants or an in-house IT staff, can solve the majority of network issues. However, serious problems can occur when local resources are overstretched or unavailable, and some trouble may stem from technology that is beyond the scope of your usual service people. In these situations, Progent's on-call service experts give you an easy, quick, and economical solution to augment your local help and to convey useful knowledge to increase your ability to handle future problems in-house.

  • Reduced Reliance on Freelance Service Providers
    For IT maintenance, smaller offices often depend on independent freelance consultants. Although freelance service people have smaller internal costs than big service organizations and can afford to charge marginally less, they are occasionally stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance service provider is busy with another client, ill, on vacation, or in class, the lack of backup personnel may force your business to go without assistance during an emergency. As your business grows, network downtime and problems with vital software are more costly. The money you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent offers an on-call source of backup service experts to make sure your IT system stays available.

  • Build a Solid Basis for Seamless Growth
    Businesses typically begin with an information system created on a modest budget. Lacking a scalable infrastructure, slap-dash fixes can get thrown onto a weak foundation. When a network grows, stability and expandability issues can hinder the success of the business. These poorly designed systems require proper assessment, intelligent strategic planning, and wide IT expertise to evolve to a system infrastructure that can deliver the solid foundation to handle vital business demands and simplify future growth.

  • Work with Problem Solvers Instead of Product Sellers
    Smaller companies need guidance and technical education to navigate through an increasingly complicated array of technology options available for promoting business success and improving efficiency. They hardly need a computer consultant who is trying to resell a specific vendor's products. Network consulting and product selling can lead to a scenario where the proposed solution is designed around a predetermined technology rather than the genuine requirements of a business. Progent eliminates these conflicts by offering only services rather than products. This enables Progent to align IT expertise with the real needs of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of IT expertise, fine tuned remote support software, and understanding of enterprise networking allow businesses to avoid the limitations of excessive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

How Does My Business Begin Receiving Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.