Immediate Phone Support for Winston-Salem Small Business Computer Systems
Fast Online Technical Support for Winston-Salem NetworksFor small and midsize businesses in Winston-Salem or anywhere in the state of North Carolina, Progent offers online support for networks based on any combination of Microsoft Windows, Cisco Systems, Macintosh, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have delivered online troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco Systems CCIE-certified network specialists to solve challenging networking problems, as well as the assistance of CISSP and CISM-accredited security engineers to handle high-level security design and troubleshooting jobs.

Progent's remote technical support engineers provide exceptional value due to the fact that they possess the real-world background and are equipped with the advanced technology required to solve most network problems rapidly. Efficient support lowers immediate expenses since service calls accumulate fewer chargeable consulting minutes. Online help also avoids the expense of dispatching a consultant to your site. Your company saves even more in indirect expenses by minimizing or avoiding system downtime and related costs stemming from business discontinuity, upset clients, unproductive workers, and distracted executives.

Progent's pricing policy for remote help is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are billed only for the services that you actually get. In contrast to many remote support firms, Progent imposes no startup charge or minimum job duration. Progent's one-minute billing unit and clean model for pricing save you from situations where speedy. minor fixes somehow end up as big bills. Progent's skill at handling problems quickly results in your company conserving money.

Progent's Remote Support Tools
Over the years, Progent has refined a set of customized technologies and proven methodologies which promote the highest degree of efficiency for remote help and repair for small company computer networks. Progent offers secure VPN support for gateways from a variety of leading sources including Microsoft, Cisco Systems, Sonicwall and Watchguard. Protected VPN technology enables the consultants of Progent's online support team to access your company's computer system remotely without violating corporate security.

Progent's sophisticated technical support reporting application maintains thorough histories for all support that Progent's clients have received. Progent's staff engineers have access to the specifics of all help delivered to every client by every Progent consultant. This history of trouble tickets and repairs is stored as a conveniently exploitable proprietary database that allows Progent's remote technical engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's advanced accreditations and close partnerships with key technology companies such as Cisco and Microsoft make available other extensive technical databases and permit quick access to manufacturers' internal support staff so Progent's online service specialists are able to arrive at the best solutions in the least time.

Remote services Offered by Progent to small businesses in Winston-Salem and anywhere in the state of North Carolina include:

  • Certified Microsoft Windows Support
    Microsoft Windows Experts for Winston-Salem, North CarolinaProgent's Microsoft-certified remote service professionals can provide network troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can offer your business the assistance of support professionals who can help you with a broad range of technology support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 migration, Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration, Microsoft Exchange 2010 management, SharePoint 2013 development, Microsoft Lync Server integration and Microsoft Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server 2006 maintenance, SQL Server 2012 programming and SQL Server 2014 upgrades, Systems Center Operations Manager system monitoring, Project Server and Server Online training, Microsoft Access Application Development, Small Business Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also offers a wide array of affordable desktop consulting and support services to assist your company to install, configure, repair, and manage workstations and notebooks powered by Microsoft Windows. Progent's PC desktop support services include providing Microsoft Windows 10 migration support services plus System Center Configuration Manager (SCCM 2012) design and installation and Microsoft Intune expertise to centralize the management of your PCs along with your Cloud-connected tablets and smartphones.

  • Contact a Cisco CCIE for High-level Network Troubleshooting
    Cisco CCIE Engineers for Winston-Salem, North CarolinaThe Cisco Certified Internetwork Expert certification is the premier recognition for networking consultants, and certifies a consultant's networking knowledge at the expert level. Cisco CCIEs know how to deal with even the most stubborn challenges associated with network design, installation, administration, protection, and problem solving. Cisco CCIEs can cooperate closely with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network administration tools and coming up with alternate approaches or identifying program patches. Cisco CCIEs offer exceptional value because their deep expertise enables them to solve problems rapidly. In many cases, less qualified service providers can wrestle for hours or even days with the same problems that a Cisco CCIE can resolve in minutes.

    Progent's Cisco CCIEs can provide expertise in all of Cisco's top-selling family of infrastructure products including PIX Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network technology.

  • CISSP and ISSAP Certified System Security Consultants
    CISSP Qualified Network Security Consultants for Winston-Salem, North CarolinaProgent's qualified CISM and CISSP security consultants can provide a variety of security solutions to improve the safety of your Windows, Mac, Linux environment against attacks or help your business to recover quickly following a damaging penetration. Security support services offered by Progent cover thorough security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; fast recovery from virus and worm attacks; integrating firewalls; designing safe architectures for remote and mobile connectivity; protecting your email system against viruses, spam and DHA attacks; and initiating 24x7 proactive monitoring.

  • UNIX/Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X phone-based consulting services cover a wide array of information technologies including system architecture, email solutions, network and operational security, UNIX/Linux and Windows coexistence, VMware and Citrix virtual server technologies for server hardware consolidation and easy management, and transitioning from legacy systems to Microsoft Windows or Linux solutions. Progent's team-oriented approach to solving network problems enables quick escalation, when required, to consultants with appropriate expertise to tackle complex situations. This expedites repair of urgent problems, reduces lost productivity, and lowers support costs.

    Important Linux platforms for which Progent offers expertise include:

Additional Support Programs Offered by Progent
Progent offers the skills of world-class online consulting experts for contract IT programs that small businesses often need. Progent's rates for longer-term development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's background in these special fields of computer technology enables customers to complete major initiatives economically and on time. Progent's project-based online engineering services include:

  • Help Desk Expertise
    Progent's Call Center support alternatives for small and midsize companies with environments based on Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing services are a convenient solution for small organizations who don't have the budget to support an in-house Help Desk but who need fast access to a dependable Help Desk Call Center with proficient telephone assistance plus the ability to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Help Desk is intended for bigger businesses and operates as a transparent supplement to your established Help Desk organization. Progent's Virtual Call Center can act as a an escalation resource for the most difficult technical problems, or be ready in overflow situations when your ordinary service providers are swamped.

    Progent's Help Desk Call Center staff of veteran information technology consultants gives your customers in Winston-Salem or anywhere in the state of North Carolina immediate assistance from a dependable network service group with substantial experience offering phone help and remote troubleshooting for computer environments that incorporate Microsoft, Cisco Systems, Apple Mac, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center perception as a key driver of company success, and Progent's goal is to resolve rather than merely report IT issues.

  • Business Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Experts staff can supply online and in-depth engineering support and training in specific business application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and education for familiar Microsoft business applications including Microsoft CRM, Project, Microsoft Office Word, and Microsoft Excel. To read additional information concerning Progent's consulting, custom programming, and training offerings, visit Progent's Applications Experts Group.

    Online Network and Server Monitoring Services
    Progent offers companies in Winston-Salem, or anywhere in the state of North Carolina, online network monitoring services centered around System Center Operations Manager (SCOM), customized by Progent for your environment so your computer support is proactive and automated. By uncovering looming trouble spots before they grow into downtime, system monitoring can minimize disruptive and costly network crises. Progent can also assist with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Mac OS X environments, Microsoft networks, or networks that incorporate multiple operating systems.

How Your Winston-Salem Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent online support with Microsoft Windows, Mac OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Support, phone 1-800-993-9400, or email For small organizations and new ventures in Winston-Salem or throughout the state of North Carolina, Progent's phone-based computer support specialists can deliver professional and affordable IT help whenever your business needs it. More than 10 years of delivering remote technical assistance has earned Microsoft Gold Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote access tools to fix IT problems rapidly while avoiding the expense and lost productivity associated with in-person support visits.

Even if your Winston-Salem company deals with a regular independent support technician or employs a full time organization that know how to deal with typical computer problems, Progentís Microsoft and Cisco certified consultants can provide an easy and seamless remote extension of your on-site resources for situations when your regular IT support personnel either don't have the time or the expertise to address sudden system emergencies or particularly tough integration projects.

Details of Progent's Remote Network Support for Winston-Salem
Progent's phone support, Internet-based repair, network security expertise, and system management services give small companies in Winston-Salem or anywhere in the state of North Carolina unparalleled leverage for your IT budget. Whether you need one-time phone support and remote network repair or ongoing Help Desk Call Center services and network administration, Progent's professionals can deliver your office enterprise-level IT support while permitting you to avoid the expense and hassle of running a full-service internal IT staff. Highlights of Progent's online help program include:

  • Immediate Telephone Contact with Microsoft Certified Experts
    Progent's staff of Microsoft-certified technicians can provide immediate and economical expertise to small offices in Winston-Salem and is also ideal for networks in geographic regions of North Carolina that have a limited supply of consultants with in-depth experience supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Gold Certified Partner support firm, Progent has access to a broad selection of Microsoft support utilities, service information, and continuing training.

  • Per Minute Billing to Reduce Expenses
    Progent provides remote support on a per-minute basis, so you pay only for the support you use. Progent requires no minimum charge for online support and requires no ongoing subscription fee for support services provided during normal business hours. This keeps you from paying big bills for routine repairs.

  • Availability of Cisco Certified Network Infrastructure Professionals
    As a Registered Partner for Cisco, Progent can provide access to on-staff specialists who have skill in planning, deploying, and supporting networking environments powered by Cisco products. Progent can provide a CCIE or CCNP to show you how to build fast, high-availability, and secure connectivity for wireline and wireless networking.

  • Application Experts Team
    Progent's basic support services consist of technology integration, Microsoft Exchange Server consulting, corporate security planning, and Help Desk Call Center support. Progent's Application Experts Team can provide in-depth consulting support for critical business applications. Support offered by the Application Experts Team includes:
    Dynamics GP Consulting and Programming
    Microsoft Project Training
    Office Excel and Office 365 Excel Technical Support and Application Development
    Microsoft Office Word and Office 365 Word Support
    Business Information (BI) Reporting Consulting and Troubleshooting
    UNIX, Linux and Solaris Support
    Microsoft SQL Server 2014 and 2014 Configuration and Software Development
    Oracle Project Management and Software Programming
    MySQL Project Management and Software Development
    Mac Integration

    By offering a convenient one-stop source for network generalists and specialists, Progent is able to deliver timely, affordable, and thorough IT solutions that fit the specific needs of your company.

  • Advanced Remote Connectivity Tools
    Secure remote access permits Progent's support experts to see exactly what your users see. This makes it easier to find quick fixes to issues that might otherwise require an expensive onsite visit. Cutting-edge remote connectivity tools and expert engineers combine to enable Progent to resolve most network issues rapidly and affordably. Progent is a pioneer in offsite support and remote network analysis.

  • Compatibility with Popular VPN Products
    Progent supports secure Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN online connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.

  • 24x7 Service for High System Uptime
    For small companies with line-of-business applications, Progent can provide optional round-the-clock online support services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager, this offering can help ensure high system uptime.

  • Help Desk Call Center
    Progent's Help Desk Call Center services are designed specifically for budget-conscious small companies whose workers require instant access to a Help Desk Call Center with effective phone support and full escalation ability.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, breadth of IT knowledge, fine tuned remote support software, and familiarity with corporate IT enable small businesses to escape the pitfalls associated with excessive reliance on smaller service organizations, individual freelance consultants, or limited in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified consultants average longer than a decade of real-world industry experience, at the front lines of network service, performing a broad variety of technical tasks for a large mix of clients. Every Progent consultant shares a proven set of personal best practices which are combined into shared best practices training that Progent teaches its support personnel. This ensures that you get not only expert IT help, but also a support engineer with proven approaches for using computer knowledge to solve actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-premise visits per minute. As a result, you owe just for received services. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in areas where Progent provides on-premise service, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no initialization charge and asks no monthly commitment for support services delivered during normal business hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast solutions so you will not be tempted to permit simple problems to fester.

  • Complete Records of Delivered Services
    Progent has created a sophisticated service reporting system that records and formats detailed documentation for all delivered support activities. Unlike some independent consultants or local service organizations who offer minimal documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Every Progent consultant has use of the service reports transmitted by each consultant to each client. The discipline of documenting and organizing service activity results in more efficient service and eliminates a slew of common problems such as when a service customer is virtually held hostage to a consultant who wonít let go of vital service information.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to offer 24x7 system tracking services based on MS System Center Operations Manager. MS Operations Manager causes your computer maintenance to be proactive instead of reactive. By revealing potential issues before they cause downtime, network monitoring can keep your information network from painful and expensive service disruptions.

How Does Our Company Begin Receiving Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or send email to If you have an urgent requirement for IT support, visit Immediate Emergency Support.

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