Fast and Affordable Remote Technical Support for Winston-Salem Computer Systems
For organizations located in Winston-Salem or anywhere in the state of North Carolina, Progent offers online support for computer systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to businesses in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging networking problems, as well as the services of CISSP-certified security experts to handle high-level security architecture and diagnostic issues.
Progent's online technical support experts provide exceptional value due to the fact that they have the practical experience and are equipped with the advanced tools necessary to solve the majority of information system problems quickly. Efficient support lowers immediate costs because service calls require fewer chargeable minutes. Online support also avoids the cost of sending a consultant to your location. Your organization benefits additionally with indirect expenses by minimizing or avoiding system outages and associated losses stemming from business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced remote consulting know-how is particularly helpful in environments that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.
Progent's billing model for remote support is structured to leverage your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are billed only for the support that you receive. Unlike many online support companies, Progent asks for no service activation fee or minimum job duration. Progent's per-minute billing unit and clean policy for pricing prevent situations where fast fixes somehow end up as large tabs. Progent's skill at dealing with technical issues efficiently means you spends less money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an arsenal of optimized tools and field-proven processes that ensure the maximum degree of efficiency for remote consulting and troubleshooting for computer systems of any size. Progent provides secure VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the experts of Progent's remote service group to access your company's computer system remotely without breaching network security.
Progent's advanced customer support reporting application stores thorough records of the support that Progent's clients have received. Progent's staff engineers have access to the details of all help delivered to each Progent client by any consultant. This archive of trouble tickets and fixes is structured as a readily accessible internal knowledge base that enables Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the quality of Progent's support services grows daily. Progent's advanced accreditations and close associations with key vendors including Cisco and Microsoft make available other extensive technical knowledge bases and allow priority response from vendors' internal support staff so Progent's online service specialists can determine the most efficient resolutions in the least time.
Online services available from Progent to customers in Winston-Salem and throughout the state of North Carolina include:
Certified MS Windows Expertise
Progent's Microsoft-expert online support engineers offer network problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can help your company with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 migration, Exchange Server 2013 integration,
Exchange 2010 maintenance,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid integration consulting services, Skype for Business migration support, Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of cost-effective desktop services to help your company to install, configure, troubleshoot, and administer desktop PCs and laptops powered by Windows. Progent's PC desktop support services include providing Microsoft Windows 10 upgrade help as well as System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to streamline the administration of your desktops along with your web-facing mobile devices.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco CCIE credential is the premier accreditation for network professionals, and validates an individual's networking knowledge at the master level. CCIEs know how to deal with even the most stubborn challenges encountered in network planning, deployment, maintenance, protection, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with IOS Software network management utilities and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs provide exceptional value because their depth of experience enables them to solve problems quickly. In many cases, less qualified consultants can wrestle for hours or days with identical problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE consultants can communicate with your computer system by means of advanced on-line support tools to provide efficient, secure, and affordable analysis and repair.
Progent's CCIEs offer help for all of Cisco's popular selection of infrastructure products by delivering services such as:
CISSP and ISSAP Premier Network Security Consultants
Progent's qualified CISM and CISSP security and compliance consultants can provide a range of system protection solutions to strengthen the immunity of your Microsoft Windows, macOS and OS X, or Linux environment against attacks or help your company to recover rapidly following a serious breach. Security solutions offered by Progent include: in depth network security and compliance audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid cleanup after virus and worm assaults; configuring firewalls; establishing secure techniques for remote and mobile communication; securing your email infrastructure from spam and directory harvest attacks; and instituting 24x7 network monitoring.
Progent can provide expert remote consulting to help organizations of all sizes integrate their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid architectures that utilize local IT assets as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a repeatable runbook for recovering applications and services rapidly following a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, upgrades and fixes and can produce audit reports to confirm complete service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high level of automation independent of the hardware used by the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide remote support services to cover a wide array of computer technologies such as system architecture, messaging solutions, system and process security, plus UNIX and Windows coexistence. For server consolidation and easy management in environments that include Linux-based systems and Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also help with transitioning from legacy applications to MS Windows or Linux-based environments. Progent's group-based methodology for solving network issues promotes fast escalation, when required, to consultants with appropriate expertise to handle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and cuts support costs.
Important Linux versions for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate services intended to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the industry's leading corporations. Progent's ProSight portfolio of network management outsourcing services covers all key areas of information technology including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to address the complete malware attack lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you demonstrate compliance with legal and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital data, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security companies to deliver centralized control and world-class protection for all your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, reconfigure and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding devices that need critical updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT staff and your Progent engineering consultant so any looming issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their information system. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security requirements, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's preparedness either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery environment that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT programs. Progent's charges for ongoing consulting tasks are set according to the qualifications of the consultants required. Progent's background in these important fields of information technology enables clients to complete critical projects within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Winston-Salem Company Can Contact Progent's Remote Service Experts
Help Desk Services
Progent's Help Desk Call Center service offerings for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer small organizations a complete solution that manages all facets of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Call Center consulting expertise can assist you in establishing an effective new Help Desk Call Center or revamping your established one, identifying or modifying Help Desk software to handle the unique requirements of your corporation, or providing temporary phone support staff to work with your existing Help Desk team to handle unusually busy events such as software migrations, major updates, or rolling out brand new applications.
Progent's Call Center staff of seasoned information technology professionals provides your workers in Winston-Salem or anywhere in the state of North Carolina fast communication with an efficient technical support resource with years of experience delivering telephone-based consulting and remote repair service for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk perception as a solid driver of company productivity, and Progent's intent is to solve rather than simply record network problems.
- Business Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting staff can supply phone-based and in-depth engineering expertise and education in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and education for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. For more concerning Progent's expertise, customization, and training services, visit Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver companies in Winston-Salem, or anywhere in the state of North Carolina, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to fit your environment so your IT support is proactive rather than reactive. By detecting potential problems before they evolve into crashes, remote monitoring can avoid inconvenient and expensive information system breakdowns. Progent can also assist with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or networks that support multiple OS platforms.
To contact Progent about urgent online support with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Online Support, phone 1-800-993-9400, or visit Contact Progent.
For offices and startups in Winston-Salem or anywhere in the state of North Carolina, Progent's online computer support engineers are ready to provide professional and affordable system help whenever your company requires it. More than a decade of delivering remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to fix network problems quickly while eliminating the expense and lost productivity associated with in-person support calls.
Even if your Winston-Salem office works with a local independent consultant or maintains a full time IT staff that can deal with common network problems, Progentís Microsoft and Cisco certified consultants can still provide a convenient and transparent remote extension of your local resources in cases when your usual IT support personnel either don't have the time or the expertise to address unexpected system emergencies or especially tough integration projects.
Details of Progent's Remote Network Support for Winston-Salem
Progent's online support, remote troubleshooting, network security consulting, and network administration services offer businesses in Winston-Salem or anywhere in the state of North Carolina unparalleled leverage for your IT investment. Whether you require one-time telephone help and Internet-based troubleshooting or full-time Help Desk call center services and network management, Progent's professionals can deliver your company enterprise-level IT support while permitting you to eliminate the expense and hassle of carrying a large internal IT organization. Key features of Progent's online help program include:
- Fast Telephone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to businesses in Winston-Salem and is also ideal for networks in more remote regions of North Carolina that have a limited supply of technicians with in-depth experience supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Partner support firm, Progent has the advantage of a broad array of Microsoft support tools, technical information, and on-going education.
- By the Minute Rates to Minimize Costs
Progent offers online support on a by-the-minute billing plan, so you pay only for the services you receive. Progent has no minimum fee for phone service and imposes no monthly subscription fee for support services delivered during regular business hours. This keeps you from paying big invoices for quick fixes.
- Availability of Cisco Network Architecture Specialists
Progent's certified experts for Cisco can provide help from authorized professionals who have skill in designing, deploying, and managing networking environments based on Cisco products. Progent can offer a CCIE or CCNP to show you how to build high-speed, reliable, and protected infrastructure for fixed and mobile networking.
- Application Specialists Group
Progent's core consulting offerings include technology integration, Microsoft Exchange consulting, corporate security design, and Help Desk sharing services. Progent's Application Experts Team offers world-class consulting support in critical business applications. Help available from the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
MS Project and Project Online Expertise
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Expertise
BI Reporting Development and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Design, and SQL Server 2014 Software Development and Debugging
Oracle Project Management and Software Development
MySQL Management and Application Design
Apple Macintosh Help
Amazon Marketplace Web Service Programming
By providing a full service centralized source for network generalists and application experts, Progent is able to deliver timely, inexpensive, and comprehensive information technology solutions that meet the specific needs of your business.
- State of the Art Online Connectivity Software
Protected online access permits Progent's support professionals to see precisely what your customers see. This makes it easier to produce fast solutions to issues that could otherwise demand an expensive personal service call. Effective online connectivity tools and expert engineers combine to allow Progent to repair most IT problems rapidly and economically. Progent is an industry leader in offsite troubleshooting and automated network analysis.
- Support for Leading VPN Gateways
Progent supports secure VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24-hour Service for High Network Uptime
For companies with vital applications, Progent offers optional round-the-clock remote technical services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager, this service can help produce high system availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are intended especially for budget-conscious companies whose workers require instant recourse to a Help Desk Call Center with effective phone support and full escalation ability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, range of technical knowledge, fine tuned remote support software, and familiarity with corporate IT allow businesses to escape the limitations associated with exclusive reliance on smaller service organizations, individual freelance service providers, or limited in-house IT help.
Progent stands out by providing:
How Does My Business Start Getting Remote Computer Help from Progent?
- Certified Expertise in Microsoft's Complete Line of Server Platforms
Progent can provide in-depth expertise for Microsoftís popular server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration consulting, Microsoft Windows Server 2008 R2 expertise, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration, Microsoft Exchange 2010 Server maintenance, Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for remote support and in-person visits per minute. As a result, you are invoiced exclusively for delivered services. Progent does not demand a higher rate for after-hours or emergency service, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent imposes no initialization charge and asks no retainer for services delivered during normal business hours. Many service organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick solutions so you won't be forced to allow less critical problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to handle problems that are within their scope, Progent can focus on delivering high-value services where Progent has little competition. Businesses who work with trusted freelance service providers or who maintain internal IT personnel benefit when Progent transfers information about new technology and tested processes to make their IT environments more reliable, protected, and efficient.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting companies to provide 24x7 remote monitoring services based on MS Operations Manager. MS Operations Manager allows your network support to be proactive instead of reactive. By uncovering possible issues before they result in downtime, system monitoring can keep your IT network from stressful and costly availability losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.