Immediate Remote Technical Support for Winston-Salem IT Networks
Fast Phone Consulting for Winston-Salem NetworksFor companies in Winston-Salem or anywhere in North Carolina, Progent offers remote help for networks based on any mix of Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft certified engineers have provided online troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to handle challenging networking issues, plus the assistance of CISA and CISSP-accredited security engineers to handle high-level security design and troubleshooting issues.

Progent's remote support experts provide exceptional value because they have the practical background and have access to the sophisticated technology needed to solve most network problems quickly. This reduces direct expenses since solutions use up minimal chargeable minutes. Online help also avoids the cost of sending an engineer to your site. Your organization benefits even more with indirect costs by minimizing or avoiding system outages and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive remote consulting know-how is especially valuable for businesses that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an option.

Progent's billing model for online support is structured to stretch your IT service investment. Progent bills by the minute for telephone-based consulting, so you are invoiced just for the support that you actually get. Unlike typical remote service firms, Progent requires no startup fee or minimum payments. Progent's one-minute billing unit and simple policy for pricing avoid situations where quick repairs manage to end up as substantial invoices. Progent's skill at handling technical issues efficiently means your business saves cash.

Progent's Remote Support Technologies
Over time, Progent has refined an arsenal of customized technologies and proven processes that ensure the maximum level of efficiency for online engineering help and repair for computer networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the consultants of Progent's online support team to access your company's environment without violating system security.

Progent's sophisticated service database application maintains thorough histories for the service that Progent's customers have received. Progent's team consultants have access to the history of all help provided to each client by any engineer. This history of anomalies and repairs is organized as a readily retrievable support database that allows Progent's remote technical professionals to share their knowledge company-wide to ensure that the effectiveness of Progent's support services grows daily. Progent's extensive list of certifications and formal partnerships with major industry leaders such as Cisco and Microsoft open up additional massive technical support knowledge bases and allow priority access to manufacturers' internal support staff with the result that Progent's online service experts are able to come up with the most efficient solutions in the least time.

Remote technical support services offered by Progent to companies in Winston-Salem and throughout the state of North Carolina include:

Special Support Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract information technology programs. Progent's charges for ongoing consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these special fields of computer technology allows customers to execute critical projects within budget and on time. Progent's project-based remote engineering solutions include:
  • Help Desk Expertise
    Progent's Call Center service options for businesses with networks that incorporate Microsoft, Cisco Systems, Mac OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are designed for organizations who don't have the budget to build and maintain an in-house Call Center but who need quick communication with a reliable Help Desk with professional phone assistance as well as the ability to escalate the most challenging problems to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger businesses and acts as a seamless supplement to your current Help Desk staff. Progent's Virtual Help Desk Call Center can serve as a an escalation alternative for the toughest technical problems, or be available in overflow situations when your regular service providers are swamped.

    Progent's Help Desk team of experienced information technology professionals offers your computer users in Winston-Salem or anywhere in the state of North Carolina instant access to a reliable support resource with extensive experience offering telephone-based support and online repair service for networks that incorporate Microsoft, Cisco Systems, Apple Mac, or UNIX/Linux technology. Progent's concentration is to give the Call Center the reputation as a major enabler of company productivity, and Progent's intent is to fix rather than simply annotate network issues.

  • Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Group provides remote professional engineering support and training in special application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and education for popular Microsoft business applications including CRM, Office Project, Microsoft Office Word, and Excel. To read more on Progent's consulting, custom programming, and training services, refer to Progent's Business Application Experts Group.

  • Online Network and Server Monitoring Services
    Progent offers businesses in Winston-Salem, or anywhere in the state of North Carolina, remote network monitoring services based on System Center Operations Manager, adapted by Progent to suit your environment so that your network support is proactive rather than reactive. By spotting looming problems before they expand into network outages, automated monitoring can minimize disruptive and costly network breakdowns. Progent can also assist with network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple Mac systems, Microsoft Windows systems, or environments based on a variety of OS platforms.
How Your Winston-Salem Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency remote expertise with Microsoft, Apple Mac, or Linux environments, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Winston-Salem or anywhere in the state of North Carolina, Progent's phone-based computer support specialists are ready to deliver expert and cost-effective IT help the moment your company requires it. More than a decade of delivering remote tech support has earned Microsoft Gold Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine remote connectivity tools to fix computer problems rapidly while avoiding the cost and lost time associated with on-site support calls.

Even if your Winston-Salem business has a local independent consultant or employs an in-house IT staff that can deal with ordinary computer issues, Progentís Microsoft and Cisco certified engineers are available to provide an easy and seamless remote expansion of your local resources for situations when your regular IT support personnel either lack the availability or the expertise to deal with unexpected network crises or particularly complicated integration problems.

Benefits of Progent's IT Support for Organizations in Winston-Salem
Progent's online technical help services enable your Winston-Salem business to experience the advantages of immediate, expert network support without the cost of managing an in-house IT organization. Your network will derive greater business value by being increasingly available, productive, and protected. Benefits to your business include:

  • Seamless virtual extension of your on-site IT resources
    For most organizations in Winston-Salem and throughout North Carolina, nearby computer service providers, whether consisting of freelance consultants or a full-time IT staff, can handle the majority of network issues. However, major troubles might spring up when your regular support personnel are overstretched or unavailable, and some problems may be associated with technology that is unfamiliar to your onsite service people. In these situations, Progent's online service professionals provide a convenient, quick, and budget-friendly way to supplement your local help and to pass on useful knowledge to increase your capability to handle future problems in-house.

  • Less Reliance on Freelance Consultants
    For IT maintenance, smaller offices often depend on independent freelance service providers. Although independent consultants have smaller overhead than larger service companies and can afford to charge lower rates, they are often overextended, making it impossible to respond quickly to urgent situations. If an independent consultant is occupied with another customer, sick, on a trip, or in class, the absence of reserve personnel may require your business to go without assistance during an IT crisis. As your network expands, system downtime and trouble with vital software are more costly. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent provides a ready source of backup service experts to insure your network is always up and running.

  • Create a Solid Basis for Seamless Growth
    Organizations typically begin with an IT architecture implemented on a modest budget. Without a strong framework, slap-dash fixes can get piled on top of an unstable foundation. When a network grows, stability and scalability issues can impede the productivity of the organization. These poorly built environments need careful analysis, smart long-term planning, and wide IT expertise to evolve to a network architecture that can provide the solid foundation to meet critical business demands and simplify downstream expansion.

  • Interact with Problem Solvers Instead of Technology Vendors
    Smaller offices need advice and technical training to navigate through an increasingly complex maze of product alternatives capable of accelerating business success and improving efficiency. They do not need a network engineer who is attempting to sell a specific vendor's technology. Network consulting and product selling can lead to a situation where the proposed solution is designed around a profitable technology rather than the genuine needs of a business. Progent avoids these dilemmas by offering just services rather than products. This allows Progent to align technical consulting with the real interests of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's number of employees, range of technical experience, fine tuned remote support software, and understanding of enterprise networking enable companies to avoid the limitations associated with excessive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than a decade of hands-on professional experience, in the trenches of network support, executing a wide variety of technical tasks for an extensive mix of customers. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support staff. This guarantees that you get not just expert technical capability, but also a consultant with proven approaches for using computer knowledge to resolve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and in-person visits by the minute. As a result, you are charged just for received support. Progent does not demand a higher rate for after-hours or priority support, and inside California or in areas where Progent provides on-premises support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no minimum fee and requires no retainer for support services provided during normal working hours. Many support organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast repairs so you won't be tempted to permit simple problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some independent consultants or local service organizations who offer minimal documentation or details of services done, every service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the support documentation transmitted by every staff member to each customer. The practice of detailing and organizing support records allows more effective support and eliminates a slew of common problems such as when a support customer is virtually held hostage to a consultant who wonít let go of vital service information.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to offer round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating potential issues before they result in downtime, system monitoring can save your IT network from painful and costly availability losses.
How Does Our Company Begin Getting Online Network Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.

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