Immediate Phone Support for Winston-Salem Small Business Computer Systems
Fast Online Technical Support for Winston-Salem NetworksFor small and midsize businesses in Winston-Salem or anywhere in the state of North Carolina, Progent offers online support for networks based on any combination of Microsoft Windows, Cisco Systems, Macintosh, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have delivered online troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco Systems CCIE-certified network specialists to solve challenging networking problems, as well as the assistance of CISSP and CISM-accredited security engineers to handle high-level security design and troubleshooting jobs.

Progent's remote technical support engineers provide exceptional value due to the fact that they possess the real-world background and are equipped with the advanced technology required to solve most network problems rapidly. Efficient support lowers immediate expenses since service calls accumulate fewer chargeable consulting minutes. Online help also avoids the expense of dispatching a consultant to your site. Your company saves even more in indirect expenses by minimizing or avoiding system downtime and related costs stemming from business discontinuity, upset clients, unproductive workers, and distracted executives.

Progent's pricing policy for remote help is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are billed only for the services that you actually get. In contrast to many remote support firms, Progent imposes no startup charge or minimum job duration. Progent's one-minute billing unit and clean model for pricing save you from situations where speedy. minor fixes somehow end up as big bills. Progent's skill at handling problems quickly results in your company conserving money.

Progent's Remote Support Tools
Over the years, Progent has refined a set of customized technologies and proven methodologies which promote the highest degree of efficiency for remote help and repair for small company computer networks. Progent offers secure VPN support for gateways from a variety of leading sources including Microsoft, Cisco Systems, Sonicwall and Watchguard. Protected VPN technology enables the consultants of Progent's online support team to access your company's computer system remotely without violating corporate security.

Progent's sophisticated technical support reporting application maintains thorough histories for all support that Progent's clients have received. Progent's staff engineers have access to the specifics of all help delivered to every client by every Progent consultant. This history of trouble tickets and repairs is stored as a conveniently exploitable proprietary database that allows Progent's remote technical engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's advanced accreditations and close partnerships with key technology companies such as Cisco and Microsoft make available other extensive technical databases and permit quick access to manufacturers' internal support staff so Progent's online service specialists are able to arrive at the best solutions in the least time.

Remote services Offered by Progent to small businesses in Winston-Salem and anywhere in the state of North Carolina include:

  • Certified Microsoft Windows Support
    Microsoft Windows Experts for Winston-Salem, North CarolinaProgent's Microsoft-certified remote service professionals can provide network troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can offer your business the assistance of support professionals who can help you with a broad range of technology support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 migration, Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration, Microsoft Exchange 2010 management, SharePoint 2013 development, Microsoft Lync Server integration and Microsoft Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server 2006 maintenance, SQL Server 2012 programming and SQL Server 2014 upgrades, Systems Center Operations Manager system monitoring, Project Server and Server Online training, Microsoft Access Application Development, Small Business Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also offers a wide array of affordable desktop consulting and support services to assist your company to install, configure, repair, and manage workstations and notebooks powered by Microsoft Windows. Progent's PC desktop support services include providing Microsoft Windows 10 migration support services plus System Center Configuration Manager (SCCM 2012) design and installation and Microsoft Intune expertise to centralize the management of your PCs along with your Cloud-connected tablets and smartphones.

  • Contact a Cisco CCIE for High-level Network Troubleshooting
    Cisco CCIE Engineers for Winston-Salem, North CarolinaThe Cisco Certified Internetwork Expert certification is the premier recognition for networking consultants, and certifies a consultant's networking knowledge at the expert level. Cisco CCIEs know how to deal with even the most stubborn challenges associated with network design, installation, administration, protection, and problem solving. Cisco CCIEs can cooperate closely with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network administration tools and coming up with alternate approaches or identifying program patches. Cisco CCIEs offer exceptional value because their deep expertise enables them to solve problems rapidly. In many cases, less qualified service providers can wrestle for hours or even days with the same problems that a Cisco CCIE can resolve in minutes.

    Progent's Cisco CCIEs can provide expertise in all of Cisco's top-selling family of infrastructure products including PIX Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst switches, as well as Virtual Private Network (VPN) technology.

  • CISSP and ISSAP Qualified Network Security Consultants
    CISSP Qualified Network Security Engineers for Winston-Salem, North CarolinaProgent's certified CISSP and ISSAP network security engineers can provide a variety of security solutions that can enhance the defenses of your Microsoft Windows, Apple Mac, or Linux environment against assaults or help your business to recuperate rapidly after a serious penetration. Security consulting services offered by Progent include: comprehensive network security evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; fast cleanup after virus and worm attacks; integrating firewalls; designing secure mechanisms for remote and mobile connectivity; defending your messaging system against spam and DHA attacks; and managing 24x7 proactive monitoring.

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Apple Mac OS X online support services cover a broad array of computer technologies including network infrastructure, email solutions, network and operational security, UNIX/Linux and Windows coexistence, VMware and Citrix XenServer virtual server technologies for server economization and easy administration, and migration from legacy applications to Microsoft Windows or Linux solutions. Progent's group-oriented approach to resolving technical problems promotes quick escalation, when required, to engineers with task-relevant expertise to tackle complex situations. This expedites solutions of critical problems, minimizes network downtime, and lowers service expense.

    Major Linux platforms for which Progent offers expertise include:
    RedHat Linux
    SUSE Linux
    Debian GNU/Linux
    Slackware Linux

Additional Consulting Programs Offered by Progent
Progent offers the services of world-class online consulting professionals for special IT projects that small businesses frequently request. Billing rates for ongoing consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these important areas of computer technology enables customers to complete major projects economically and on schedule. Progent's special online consulting services include:

  • Call Center Expertise
    Progent's Help Desk support programs for small companies with environments that incorporate Microsoft, Cisco Systems, Mac OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Call Center outsourcing services are intended for smaller companies who lack the budget to build and maintain an in-house Help Desk but who need fast communication with a dependable Help Desk with professional telephone assistance as well as the expertise to escalate complex tasks to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for larger companies and serves as a transparent reinforcement of your established Helpdesk resources. Progent's Virtual Call Center can act as a an escalation resource to resolve the most difficult network problems, or be ready in overflow situations when your other service providers are too busy.

    Progent's Call Center team of experienced network experts offers your computer users in Winston-Salem or anywhere in the state of North Carolina immediate communication with an efficient support group with substantial background providing telephone-based consulting and online troubleshooting for IT systems based on Microsoft Windows, Cisco Systems, Mac OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk the reputation as a significant driver of company performance, and Progent's target is to resolve and not merely record IT problems.

  • Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Consulting Group offers phone-based professional engineering expertise and training in specific business application fields that include ERP, MRP, custom financial systems, and CRM. Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft business applications including Microsoft CRM, Office Project, Office Word, and Microsoft Office Excel. For more about Progent's expertise, programming, and training services, refer to Progent's Applications Experts Group.

    Online Network Monitoring Support
    Progent can provide businesses in Winston-Salem, or anywhere in the state of North Carolina, online network and server monitoring services based on System Center Operations Manager, enhanced by Progent to fit your business so that your IT support is proactive rather than reactive. By uncovering potential issues before they cause downtime, proactive monitoring can avoid stressful and costly network crises. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple Mac networks, Microsoft Windows environments, or networks powered by multiple OS platforms.

How Your Winston-Salem Company Can Contact Progent's Remote Support Experts
To contact Progent about emergency online assistance with Microsoft Windows, Mac OS X, or Linux networks, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or send email to For small organizations and new businesses in Winston-Salem or throughout the state of North Carolina, Progent's online computer support specialists can deliver effective and economical system support the moment your company needs it. More than a decade of providing online tech support has led to Microsoft Gold Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to refine remote connectivity technology to fix computer problems quickly while eliminating the cost and lost time that comes with in-person service calls.

Even if your Winston-Salem office works with a local independent support technician or employs a full time IT staff that can handle the majority of network problems, Progentís Microsoft certified engineers can offer an easy and transparent remote extension of your local resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to address sudden system crises or particularly complex integration problems.

Details of Progent's Online Network Support for Winston-Salem
Progent's online help, remote troubleshooting, system security expertise, and system management services give small businesses in Winston-Salem or anywhere in the state of North Carolina the greatest leverage for your support budget. Whether you need occasional telephone support and remote troubleshooting or full-time Help Desk outsourcing services and system management, Progent's experts can deliver your organization enterprise-level IT support while permitting you to eliminate the expense and hassle of carrying a large internal IT organization. Highlights of Progent's online help services include:

  • Immediate Phone Contact with Microsoft Certified Professionals
    Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to small offices in Winston-Salem and is also ideal for networks in more remote regions of North Carolina that have a limited supply of technicians with proven experience supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Gold Certified Partner consulting company, Progent has the advantage of a broad range of Microsoft support utilities, technical information, and continuing education.

  • Per Minute Billing to Minimize Expenses
    Progent provides remote support on a minute-by-minute basis, so you pay only for the support you receive. Progent has no minimum fee for online service and imposes no periodic subscription fee for services delivered during normal working hours. This protects you from facing big bills for routine fixes.

  • Access to Cisco Network Infrastructure Experts
    As a Certified Partner for Cisco Systems, Progent can provide the services of authorized professionals with experience in planning, deploying, and managing networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, high-availability, and secure infrastructure for fixed and mobile networking.

  • Application Experts Team
    Progent's basic consulting offerings consist of technology integration, Microsoft Exchange Server expertise, network security planning, and Help Desk Call Center services. Progent's Experts group can provide world-class consulting expertise in specific business applications. Support offered by the Application Experts Team includes:
    Dynamics GP/Great Plains Consulting and Programming
    Microsoft Project Expertise
    Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
    Microsoft Office Word and Microsoft Office 365 Word Expertise
    Business Information (BI) Reporting Development and Training
    UNIX, Linux and Sun Solaris Support
    Microsoft SQL Server Configuration and Application Programming
    Oracle Management and Application Programming
    MySQL Management Support and Application Design
    Apple Macintosh Help

    By providing a full service one-stop resource for network generalists and application experts, Progent can deliver fast, affordable, and thorough IT solutions that meet the specific needs of your company.

  • Sophisticated Remote Access Tools
    Protected remote access allows Progent's support professionals to observe exactly what your customers see. This makes it easier to produce quick solutions to problems that might otherwise require a costly onsite service call. State-of-the-art online connectivity tools and experienced technicians together allow Progent to repair most IT problems quickly and economically. Progent is a pioneer in online troubleshooting and remote system tracking.

  • Compatibility with Popular VPN Products
    Progent supports safe Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing network security.

  • 24-hour Service for Maximum System Uptime
    For small offices with vital applications, Progent offers optional round-the-clock online support services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce high system uptime.

  • Help Desk Outsourcing
    Progent's Help Desk support services are designed specifically for budget-constrained small offices whose clients need instant access to a Help Desk Call Center with effective telephone support and full escalation ability.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's number of employees, depth of technical knowledge, refined support software, and familiarity with enterprise networking allow small companies to avoid the pitfalls associated with excessive dependence on smaller service organizations, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by providing:

  • In-depth Knowledge of Microsoft's Full Range of Server Platforms
    Progent offers in-depth support for Microsoftís powerful server platforms with services such as Windows Server 2012 R2 migration and integration consulting, Microsoft Windows Server 2008 expertise, Windows 2003 maintenance, Microsoft Windows 2000 Server legacy support, MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 support, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus Microsoft SQL 2012 expertise and Microsoft SQL Server 2014 upgrades.

  • Value Pricing
    Progent's pricing model is to charge for remote support and in-person visits by the minute. Consequently, you are charged exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in areas where Progent provides in-person support, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no initialization charge and requires no monthly commitment for services delivered during regular business hours. Many service organizations impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for quick fixes so you will not be forced to permit simple problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to resolve problems that are within their comfort zone, Progent can focus on delivering high-value services where Progent has few competitors. Businesses who utilize familiar freelance service providers or who maintain internal support personnel benefit when Progent transfers information about critical technology and tested processes to make their networks more reliable, secure, and efficient.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the few support companies to offer 24x7 network tracking services based on Microsoft System Center Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By anticipating potential issues before they result in lost productivity, network monitoring can keep your information network from painful and costly service disruptions.

How Does My Business Begin Getting Online Computer Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or send email to If you have an urgent requirement for network help, visit Immediate Urgent Support.

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