Immediate Online Support for Winston-Salem Computer Networks
Immediate Online Help for Winston-Salem SystemsFor organizations in Winston-Salem or anywhere in North Carolina, Progent offers remote technical support for computer systems based on any combination of Microsoft, Cisco, Apple Mac, or Linux platforms. Progent's Microsoft qualified engineers have delivered remote troubleshooting to companies in every state in the U.S. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to handle challenging infrastructure problems, plus the assistance of CISA and CISSP-certified security engineers to handle advanced security architecture and diagnostic jobs.

Progent's remote support engineers provide exceptional value due to the fact that they possess the practical experience and have access to the sophisticated technology necessary to resolve most information system issues quickly. This reduces direct expenses since service calls use up fewer chargeable minutes. Online support also avoids the cost of sending a consultant to your location. Your company benefits even more in indirect costs by reducing or avoiding system outages and associated costs stemming from business discontinuity, upset clients, unproductive employees, and distracted management. Progent's advanced online consulting experience is especially valuable for organizations that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing policy for remote support is designed to leverage your network support investment. Progent bills by the minute for phone assistance, so you pay exclusively for the services that you actually get. In contrast to many remote support organizations, Progent asks for no startup charge or minimum payments. Progent's one-minute billing unit and clean model for billing save you from scenarios where fast solutions somehow turn into substantial bills. Progent's skill at handling technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned a collection of customized tools and field-proven processes which permit the maximum degree of effectiveness for remote engineering help and troubleshooting for computer systems of any size. Progent provides secure Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's remote service group to link to your company's computer system remotely without violating system security.

Progent's proven technical support database system keeps comprehensive records of the support that Progent's clients have been provided. Progent's team consultants have the benefit of the records of services rendered to every client by every Progent consultant. This archive of trouble tickets and responses is structured as a readily exploitable proprietary knowledge base that permits Progent's online technical engineers to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's extensive list of accreditations and close partnerships with major technology companies including Cisco and Microsoft open up other massive technical support databases and allow quick response from manufacturers' internal engineering staff so Progent's remote service experts can find the most efficient solutions quickly.

Online services provided by Progent to businesses in Winston-Salem and throughout the state of North Carolina include:

Special Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting experts for contract IT projects. Billing rates for longer-term development or consulting projects are set based on the qualifications of the engineers involved. Progent's experience with these special areas of information technology allows clients to execute critical initiatives economically and on schedule. Progent's project-based online consulting services include:
  • Help Desk Call Center Services
    Progent's Call Center support programs for companies with environments based on Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Help Desk consulting. Progent's Help Desk outsourcing support services are ideal for companies who lack the money or time to create an internal Help Desk Call Center but who want fast response from an efficient Help Desk with proficient telephone support as well as the ability to escalate the most challenging trouble tickets to advanced engineers.

    Progent's Call Center consulting support can support you in building an efficient new Help Desk Call Center or enhancing your existing one, selecting or modifying Help Desk software products to address the particular needs of your business, or providing temporary phone support personnel to supplement your in-house Help Desk group to handle demanding scenarios like software migrations, major upgrades, or installing brand new business software.

    Progent's Help Desk Call Center team of veteran network consultants offers your computer users in Winston-Salem or anywhere in the state of North Carolina rapid contact with an effective network service group with years of experience delivering phone consulting and remote troubleshooting for IT systems that incorporate Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk the reputation as a major enabler of business performance, and Progent's goal is to resolve instead of merely record IT problems.

  • Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting Team can supply remote and in-depth engineering support and training in key application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers expertise, customization, and education for familiar Microsoft business applications such as CRM, MS Office Project, Microsoft Office Word, and Microsoft Office Excel. For more concerning Progent's consulting, customization, and education services, visit Progent's Applications Experts Team.

  • Online Network Monitoring Support
    Progent can provide companies in Winston-Salem, or anywhere in the state of North Carolina, remote network monitoring services based on System Center Operations Manager, enhanced by Progent to suit your business so that your computer support is proactive and automated. By anticipating possible issues before they result in full-scale emergencies, proactive monitoring can ward off stressful and costly service crises. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac systems, Windows systems, or environments that support a variety of operating systems.
How Your Winston-Salem Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency remote expertise with Microsoft, Apple Mac, or Linux/UNIX computer systems, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or visit Contact Progent. For companies and startups in Winston-Salem or anywhere in the state of North Carolina, Progent's phone-based network support specialists can deliver expert and cost-effective system help the instant your company needs it. More than a decade of delivering remote tech support has led to Microsoft Gold Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity technology to repair computer problems rapidly while eliminating the expense and lost time that comes with in-person service calls.

Even if your Winston-Salem organization relies on a regular independent consultant or maintains a full time IT staff that can handle common network issues, Progent’s Microsoft certified engineers can provide a convenient and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either lack the time or the knowledge to address sudden network crises or particularly complicated integration problems.

Advantages of Progent's IT Support for Offices in Winston-Salem
Progent's online support services allow your Winston-Salem organization to enjoy the benefits of immediate, enterprise-class network support without the expense of managing a full-time IT organization. Your network will acquire greater business worth by becoming more available, efficient, and protected. Advantages to your company include:

  • Convenient remote expansion of your local IT resources
    For most businesses in Winston-Salem or anywhere in North Carolina, local network service providers, whether represented by outside consultants or a full-time IT staff, can solve typical network problems. However, serious problems might strike when local resources are overstretched or unavailable, and some problems may be associated with technology that is beyond the scope of your onsite service people. In these instances, Progent's on-call service professionals provide an easy, quick, and economical solution to augment your regular help and to convey valuable knowledge to improve your ability to resolve downstream issues in-house.

  • Reduced Reliance on Freelance Consultants
    For IT support, smaller businesses commonly rely on independent freelance consultants. While freelance consultants carry smaller overhead than larger consulting companies and can often charge lower rates, they are sometimes overextended, making it difficult to respond quickly to crisis situations. If an independent service provider is occupied with another client, sick, on vacation, or in training, the absence of reserve personnel may require your business to go without assistance during an emergency. As your network grows, network downtime and problems with critical software become more expensive. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides a ready source of backup service expertise to insure your IT system stays up and running.

  • Create a Scalable Foundation for Smooth Growth
    Businesses often begin with an IT system created on a shoestring budget. Without a strong infrastructure, slap-dash fixes can get piled on top of a shaky foundation. When a network grows, stability and scalability problems can hinder the productivity of the organization. These badly built environments need careful analysis, smart strategic planning, and extensive IT knowledge to upgrade to a network architecture that can offer the stable foundation to handle critical business demands and facilitate future growth.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller offices require advice and technical training to negotiate an increasingly complex maze of product alternatives capable of promoting business success and enhancing efficiency. These companies hardly need a computer consultant who is trying to earn a commission on a certain vendor's products. IT consulting and product sales can lead to a scenario where the recommended solution is built around a profitable product rather than the genuine requirements of a business. Progent avoids these dilemmas by selling just services instead of products. This enables Progent to align technical consulting with the best interests of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, range of IT experience, refined support tools, and understanding of enterprise networking enable offices to escape the pitfalls of excessive dependence on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

  • Certified Expertise in Microsoft's Entire Range of Servers
    Progent offers world-class expertise for Microsoft’s popular server products with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support, Microsoft Windows Server 2008 migration, Microsoft Windows 2003 upgrades, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 support, Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus SQL Server 2016 upgrades, Microsoft SQL Server 2014 consulting support, and SQL 2012 management support.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and in-person help by the minute. Consequently, you pay just for delivered services. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for support services provided during normal business hours. Many support firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick fixes so you will not be forced to allow simple problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all delivered services. Unlike many freelance consultants or local service organizations who offer minimal documentation or details of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service reports transmitted by each staff member to every customer. The discipline of documenting and archiving service records allows more efficient support and eliminates a variety of typical problems such as when a support customer is virtually held hostage to a consultant who refuses to let go of vital service information.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to provide 24x7 network monitoring services based on Microsoft Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By revealing potential issues before they result in downtime, network monitoring can keep your IT network from stressful and costly service losses.
How Does My Business Start Receiving Online Network Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.

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