Immediate Online Troubleshooting for Winston-Salem Small Business Computer Systems
Immediate Remote Consulting for Winston-Salem SystemsFor small and midsize companies located in Winston-Salem or anywhere in North Carolina, Progent offers online support for information systems powered by Microsoft, Cisco, Apple Mac, or Linux platforms. Progent's Microsoft qualified professionals have provided remote support to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to help with challenging networking problems, plus the services of CISSP and CISM-accredited security consultants to handle advanced security architecture and troubleshooting jobs.

Progent's remote technical support engineers provide excellent leverage because they possess the real-world experience and are equipped with the advanced technology needed to resolve most network problems rapidly. Efficient support lowers direct costs because service calls accumulate fewer billable minutes. Online help also avoids the cost of sending an engineer to your location. Your company benefits even more with indirect costs by reducing or avoiding network outages and related losses stemming from business discontinuity, upset clients, idle employees, and de-focused management.

Progent's billing model for online help is structured to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you pay exclusively for the services that you actually get. Unlike many online support firms, Progent requires no initialization fee or minimum job duration. Progent's per-minute granularity and clean policy for pricing avoid situations where fast fixes manage to end up as big invoices. Progent's penchant for handling problems efficiently results in your business saving money.

Progent's Online Service Technologies
Through years of experience, Progent has refined a collection of customized tools and field-tested processes that allow the highest level of effectiveness for remote consulting and repair for small and midsize company information systems. Progent offers secure Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco Systems, Netscreen and Watchguard. Secure VPN connectivity permits the engineers of Progent's Technical Response Center to interface to your environment without breaching corporate security.

Progent's sophisticated technical support database application stores detailed records of all support that Progent's customers have received. Progent's staff service personnel have access to the records of support delivered to each Progent customer by any Progent engineer. This history of issues and responses is structured as a conveniently searchable proprietary knowledge base that permits Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the value of Progent's technical support grows daily. Progent's advanced accreditations and close partnerships with major industry leaders such as Cisco Systems and Microsoft make available additional extensive technical databases and allow priority access to vendors' internal engineering staff with the result that Progent's online service specialists are able to come up with the best resolutions quickly.

Online support Offered by Progent to clients in Winston-Salem and anywhere in the state of North Carolina include:

  • Certified MS Windows Support
    MS Windows Expertise for Winston-Salem, North CarolinaProgent's Microsoft-qualified remote service professionals offer computer system troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can provide your business the assistance of support professionals who can assist you with a broad variety of technology support services including Windows 2012 R2 Server planning and integration support services, Windows Server 2008 R2 installation, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint 2013 design, Lync 2010 integration and Microsoft Communications Server upgrade, Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server programming and Microsoft SQL Server 2012 upgrades, Operations Manager reporting, Project Server training, and SBS Server 2011 consulting.

    Progent also can deliver a broad array of affordable desktop services to help your business to deploy, integrate, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 integration help plus Microsoft System Center Configuration Manager design and installation and Intune expertise to streamline the administration of your desktops along with your Cloud-connected tablets and smartphones.

  • Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
    Cisco Engineers for Winston-Salem, North CarolinaThe Cisco CCIE certification is the premier accreditation for network professionals, and validates a consultant's technical skills at the master level. Cisco-qualified CCIEs can handle the most stubborn challenges surrounding network planning, installation, administration, compliance, and troubleshooting. Cisco CCIEs work closely with Cisco Systems' internal product support engineers in isolating anomalies with Cisco IOS network management utilities and coming up with workarounds or identifying program updates. Cisco qualified CCIEs represent an excellent cost-effectiveness because their broad expertise permits them to find solutions for problems rapidly. In many instances, less seasoned service providers can wrestle for many hours or days with the same tasks that a CCIE can fix in minutes.

    Progent's Cisco CCIEs can provide consulting for all of Cisco's popular family of connectivity devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, wireless access points and bridges, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.

  • CISM and CISSP Qualified Network Security Experts
    CISSP Qualified Network Security Experts for Winston-Salem, North CarolinaProgent's qualified CISSP, ISSAP, and CISM security engineers can provide a variety of system protection solutions that can strengthen the immunity of your Windows, Mac, or Linux environment against internal or external threats or assist you to clean up quickly following a serious breach. Security solutions offered by Progent cover in depth security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick recuperation from malicious attacks; installing firewalls; designing secure mechanisms for off-site and mobile access; defending your messaging infrastructure against viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.

  • UNIX/Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X remote support services cover a wide range of information technologies including system architecture, email solutions, network and operational security, UNIX/Linux and Windows integration, VMware and Citrix XenServer virtual server technologies for server consolidation and easy management, and transitioning from older systems to Windows or Linux-based environments. Progent's group-oriented methodology for resolving technical issues promotes fast escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This expedites repair of urgent problems, reduces network downtime, and lowers service costs.

    Important Linux platforms for which Progent offers expert support include:
    RedHat Linux
    SUSE Linux
    Debian GNU/Linux

Additional Support Services Offered by Progent
Progent offers the services of world-class online consulting experts for contract information technology programs that small businesses frequently request. Progent's charges for longer-term development or consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology enables clients to execute critical initiatives economically and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Services
    Progent's Help Desk service options for small and midsize companies with environments that incorporate Microsoft, Cisco Systems, Apple Mac OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk outsourcing services are ideal for smaller organizations who don't have the budget to create an internal Help Desk but who want quick response from an efficient Help Desk Call Center with proficient telephone assistance as well as the expertise to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and serves as a transparent reinforcement of your existing Help Desk resources. Progent's Virtual Help Desk Call Center can act as a an escalation option to resolve complex technical issues, or be available in overflow situations when your regular service providers are overwhelmed.

    Progent's Help Desk team of veteran network consultants offers your computer users in Winston-Salem or anywhere in the state of North Carolina quick access to an effective support resource with years of background offering telephone-based consulting and remote diagnostics for IT systems that incorporate Windows, Cisco, Apple Mac, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center the reputation as a key driver of company efficiency, and Progent's goal is to solve rather than simply annotate technical issues.

  • Business Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Consulting Group offers online professional consulting expertise and training in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and training for Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office Word, and Microsoft Excel. To find out more information about Progent's consulting, custom development, and education services, go to Progent's Business Application Experts Services.

    Remote Network Monitoring Services
    Progent offers companies in Winston-Salem, or anywhere in the state of North Carolina, online computer system monitoring services powered by MS Operations Manager, customized by Progent to fit your business so that your network maintenance is proactive rather than reactive. By detecting emerging issues before they cause crashes, automated monitoring can head off stressful and costly network breakdowns. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Mac OS X networks, Windows environments, or environments based on multiple OS platforms.

How Your Winston-Salem Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency remote assistance with Microsoft, Mac OS X, or Linux computer systems, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or e-mail For small offices and startups in Winston-Salem or throughout the state of North Carolina, Progent's phone-based network support engineers are ready to deliver professional and affordable system help the moment your company has to have it. More than a decade of delivering online technical assistance has earned Microsoft Gold Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to fix computer problems rapidly while avoiding the expense and lost time associated with in-person support visits.

Even if your Winston-Salem small business deals with a regular independent consultant or employs an in-house organization that know how to deal with the majority of network problems, Progentís Microsoft certified engineers can provide a convenient and transparent virtual expansion of your on-site resources for situations when your usual service personnel either don't have the time or the experience to resolve sudden network emergencies or particularly challenging integration problems.

Features of Progent's Online Network Support for Winston-Salem
Progent's phone help, remote troubleshooting, network security expertise, and network administration services offer small companies in Winston-Salem or throughout the state of North Carolina the greatest leverage for your support investment. Whether you need occasional telephone support and Internet-based troubleshooting or full-time Help Desk Call Center support and network administration, Progent's professionals can deliver your office world class network support while allowing you to avoid the expense and hassle of running a large in-house IT organization. Key features of Progent's online help services include:

  • Fast Telephone Access to Microsoft Certified Support Specialists
    Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to small offices in Winston-Salem and is also ideal for customers in geographic areas of North Carolina that lack consultants with proven experience supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Partner consulting firm, Progent has access to a broad array of Microsoft support utilities, technical databases, and on-going education.

  • By the Minute Rates to Reduce Expenses
    Progent provides online help on a by-the-minute billing plan, so you are billed only for the support you receive. Progent asks for no minimum charge for online service and asks for no periodic subscription fee for support services delivered during regular business hours. This keeps you from facing big bills for routine fixes.

  • Access to Cisco Certified Network Infrastructure Experts
    As a Certified Partner for Cisco Systems, Progent offers access to on-staff specialists who have expertise in planning, implementing, and managing networking environments powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you build high-speed, reliable, and secure infrastructure for fixed and mobile networking.

  • Application Experts Group
    Progent's basic consulting services consist of technology integration, Microsoft Exchange expertise, system security design, and Help Desk Call Center services. Progent's Experts group can provide world-class consulting expertise in critical application areas. Support available from the Application Experts staff covers:
    Microsoft Dynamics GP (Great Plains) Software Support and Customization
    Microsoft CRM Help
    Microsoft Project Support
    Microsoft Office Excel Programming
    MS Word Consulting
    Crystal Reports, MS Access, and FRx Programming
    UNIX, Linux and Solaris Help
    SQL Server 2008 and 2012 Support and Application Programming
    Oracle Management and Software Programming
    MySQL Management Support and Application Programming
    Mac Integration

    By providing a full service centralized source for network generalists and application experts, Progent is able to tailor timely, affordable, and comprehensive information technology solutions that meet the unique requirements of your company.

  • State of the Art Online Connectivity Software
    Protected remote access allows Progent's service experts to observe exactly what your users see. This makes it possible to produce quick solutions to problems that could otherwise require an expensive onsite visit. Sophisticated remote connectivity software and experienced engineers combine to enable Progent to resolve most network problems rapidly and affordably. Progent is a pioneer in online troubleshooting and automated system tracking.

  • Compatibility with Popular VPN Gateways
    Progent can provide safe Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to access your system remotely without compromising network security.

  • 24-hour Service for Maximum System Availability
    For small companies with line-of-business applications, Progent can provide optional 24x7 online technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this service can help ensure high system uptime.

  • Help Desk Services
    Progent's Help Desk support programs are intended specifically for budget-conscious small organizations whose clients require immediate recourse to a Help Desk service with expert telephone support and complete escalation ability.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's staff size, depth of technical experience, refined remote support software, and familiarity with corporate IT enable small businesses to escape the limitations associated with excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

  • In-depth Expertise in Microsoft's Complete Family of Servers
    Progent can provide in-depth support for Microsoftís popular server products with services such as Windows Server 2012 R2 planning and integration consulting, Microsoft Windows Server 2008 R2 upgrades, Windows Server 2003 maintenance, Microsoft Windows 2000 legacy support, Microsoft Exchange 2013 Server planning and deployment, Microsoft Exchange 2010 Server support, Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2008 support and Microsoft SQL Server 2012 upgrades.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-site help per minute. Consequently, you pay exclusively for delivered support. Progent does not demand a higher rate for off-hours or priority service, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent applies no minimum charge and requires no monthly commitment for support services provided during normal business hours. Many support organizations demand large minimum payments or charge for each quarter hour or longer. Progent's small granularity avoids big invoices for fast fixes so you will not be forced to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to handle problems that are within their comfort zone, Progent can focus on delivering high-value services where Progent has little competition. Businesses who work with familiar independent consultants or who employ in-house support personnel benefit when Progent passes on knowledge about critical technology and tested processes to make their networks more robust, protected, and productive.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting firms to provide 24x7 system tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive rather than reactive. By revealing potential problems before they cause lost productivity, network monitoring can save your information network from painful and costly availability losses.

How Does Our Company Begin Receiving Online Computer Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or email Progent at If you have an urgent requirement for network support, visit Immediate Emergency Support.

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