Fast Phone Support for Winston-Salem Small Business Computer Systems
Fast Online Consulting for Winston-Salem SystemsFor small businesses located in Winston-Salem or anywhere in North Carolina, Progent provides online technical support for computer systems powered by Microsoft Windows, Cisco, Macintosh, or Linux/UNIX platforms. Progent's Microsoft certified professionals have delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco Systems CCIE-certified engineers to handle complex networking issues, as well as the assistance of CISSP and CISM-accredited security consultants to help with advanced security design and troubleshooting issues.

Progent's online technical support experts offer excellent value because they possess the real-world experience and are equipped with the sophisticated technology needed to resolve the majority of network problems rapidly. This lowers immediate costs because service calls use up minimal billable minutes. Online support also eliminates the cost of sending a consultant to your site. Your organization saves additionally with incidental costs by reducing or avoiding system downtime and related losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted management.

Progent's billing model for remote help is designed to stretch your IT service dollar. Progent bills per minute for telephone-based consulting, so you owe exclusively for the services that you actually get. Unlike many remote support firms, Progent requires no startup fee or minimum payments. Progent's per-minute granularity and simple model for billing eliminate scenarios where fast solutions somehow end up as big invoices. Progent's penchant for solving problems quickly results in your business conserving cash.

Progent's Online Support Tools
Over the years, Progent has refined a set of optimized tools and field-proven methodologies that ensure the highest level of effectiveness for remote help and troubleshooting for small and midsize company IT networks. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco Systems, Sonicwall and Watchguard. Secure VPN connectivity permits the experts of Progent's remote service group to link to your company's environment without breaching network security.

Progent's sophisticated customer support reporting system includes thorough documentation for all support that Progent's clients have received. Progent's authorized engineers have the benefit of the details of all help delivered to every customer by any engineer. This archive of problems and resolutions is organized as a quickly retrievable internal database that enables Progent's online support engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's support grows daily. Progent's high-level certifications and close partnerships with key technology companies including Cisco and Microsoft make available other vast technical support knowledge bases and permit priority response from manufacturers' in-house engineering staff so Progent's online consulting experts can determine the most efficient resolutions in the least time.

Online technical support services provided by Progent to clients in Winston-Salem and throughout the state of North Carolina include:

Additional Support Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for contract IT projects that small companies frequently need. Progent's rates for longer-term consulting tasks are set according to the qualifications of the engineers required. Progent's background in these important areas of information technology allows customers to execute major projects within budget and on time. Progent's special remote consulting solutions include:

  • Help Desk Support
    Progent's Help Desk service offerings for small businesses with networks based on Microsoft, Cisco Systems, Mac OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are a convenient solution for smaller organizations who lack the money or time to build and maintain an in-house Help Desk Call Center but who need fast communication with an efficient Call Center with proficient telephone support as well as the expertise to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Call Center is intended for bigger companies and operates as a seamless addition to your established Helpdesk staff. Progent's Virtual Help Desk can serve as a an escalation alternative to handle complex technical problems, or be ready in hectic situations when your ordinary support engineers are swamped.

    Progent's Help Desk Call Center staff of veteran network professionals gives your clients in Winston-Salem or anywhere in the state of North Carolina fast access to a dependable network service group with substantial background providing telephone-based support and online troubleshooting for networks powered by Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk recognition as a major driver of business productivity, and Progent's aim is to fix and not simply document IT problems.

  • Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Consulting staff can supply remote and in-depth consulting support and training in specific application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and training for popular Microsoft applications including Microsoft CRM, MS Office Project, Word, and Microsoft Office Excel. To learn more information concerning Progent's consulting, programming, and education offerings, refer to Progent's Applications Experts Services.

  • Remote Network and Server Monitoring Support
    Progent offers companies in Winston-Salem, or anywhere in the state of North Carolina, remote computer system monitoring support based on Microsoft System Center Operations Manager, adapted by Progent to fit your business so your IT maintenance is proactive and automated. By detecting possible trouble spots before they evolve into downtime, remote monitoring can ward off stressful and expensive service crises. Progent can also deploy system monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Mac OS X environments, Microsoft Windows networks, or systems that support multiple platforms.

  • Cloud Planning and Integration Consulting
    Progent can provide advanced remote support services to help businesses of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that seamlessly combine local IT assets as well as public clouds. To help you to integrate public cloud services with networks, Progent can provide a range of public cloud integration support services that include Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.

How Your Winston-Salem Company Can Contact Progent's Remote Service Professionals
To contact Progent about emergency phone-based assistance with Microsoft, Apple Mac, or Linux networks, go to Progent's Urgent Online Support, phone 1-800-993-9400, or email For small organizations and startups in Winston-Salem or throughout the state of North Carolina, Progent's online computer support engineers can provide professional and cost-effective IT support whenever your business requires it. More than a decade of offering remote repair services has led to Microsoft Gold certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to fine tune remote access technology to fix network problems quickly while avoiding the cost and lost time associated with on-premise support visits.

Even if your Winston-Salem small business has a regular freelance support technician or employs an in-house organization that can deal with ordinary computer problems, Progentís Microsoft certified engineers are available to offer a convenient and seamless virtual expansion of your on-site resources for situations when your usual service personnel either lack the bandwidth or the expertise to handle unexpected network crises or particularly complex integration projects.

Benefits of Progent's IT Support for Small Organizations in Winston-Salem
Progent's remote support services enable your Winston-Salem small company to realize the advantages of on-call, enterprise-level network support without the cost of maintaining a full-time IT organization. Your information system will derive added business worth by becoming increasingly reliable, productive, and secure. Benefits to your business include:

  • Seamless remote expansion of your local IT resources
    For most small offices in Winston-Salem or anywhere in North Carolina, nearby network support resources, whether represented by outside consultants or an internal maintenance staff, can take care of the majority of network problems. On the other hand, IT crises might spring up when local support personnel are too busy or absent, and some problems may stem from IT products that is unfamiliar to your onsite support technicians. In these situations, Progent's online support professionals provide a convenient, quick, and economical solution to augment your regular resources and to convey useful knowledge to increase your capability to resolve downstream issues in-house.

  • Less Dependence on Individual Service Providers
    For IT maintenance, small companies often depend on independent freelance consultants. Although freelance consultants have less internal costs than big support organizations and can often charge lower rates, they are sometimes overbooked, making it impossible to respond quickly to urgent situations. If an independent consultant is busy with another client, ill, on vacation, or in class, the lack of fallback help may force your company to wait for help during an IT crisis. As your small business grows, system downtime and trouble with vital applications are more costly. The budget you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers a ready source of reserve service expertise to insure your network is always available.

  • Create a Scalable Basis for Smooth Growth
    New businesses often start with an information architecture implemented on a modest budget. Without a scalable infrastructure, slap-dash repairs often get piled on top of an unstable foundation. When a network grows, reliability and expandability problems can hinder the success of the business. Such poorly built systems need proper assessment, intelligent long-term planning, and wide technical knowledge to upgrade to a network architecture able to provide the stable foundation to handle vital business requirements and ease future growth.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Small businesses need guidance and technical education to negotiate an increasingly complex maze of product alternatives capable of accelerating business growth and improving productivity. They hardly need a network consultant who is motivated to resell a certain vendor's products. IT support and product selling can result in a scenario where the proposed solution is built around a profitable product instead of the genuine requirements of a client. Progent eliminates these dilemmas by selling only services instead of products. This allows Progent to match technical consulting with the real interests of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner support company and Progent's head count, range of IT expertise, refined remote support software, and understanding of enterprise networking allow small businesses to avoid the limitations associated with excessive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average more than a decade of real-world professional background, at the forefront of network support, executing a broad range of technical projects for a large mix of businesses. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting team. This ensures that you get not just world-class technical capability, but also a support engineer with field-tested approaches for using computer knowledge to resolve actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online support and in-person help by the minute. Consequently, you are billed exclusively for delivered services. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no startup charge and asks no monthly commitment for services delivered during normal business hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you will not be forced to allow less critical problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has created a sophisticated support reporting system that records and organizes complete documentation for all billed services. Unlike some independent consultants or local service firms who offer minimal documentation or details of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service reports sent by every staff member to each customer. The practice of documenting and organizing service records results in more efficient support and eliminates a variety of typical misfortunes such as when a service client is virtually held captive to a consultant who wonít let go of vital service information.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock remote monitoring services based on MS System Center Operations Manager. MS Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering potential problems before they cause downtime, network monitoring can keep your information network from painful and expensive service losses.

How Does Our Company Start Getting Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or send email to If you have an urgent requirement for network support, go to Immediate Emergency Support.

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