Fast and Affordable Remote Technical Support for Winston-Salem Computer Systems
Immediate Online Support for Winston-Salem SystemsFor organizations located in Winston-Salem or anywhere in the state of North Carolina, Progent offers online support for computer systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to businesses in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging networking problems, as well as the services of CISSP-certified security experts to handle high-level security architecture and diagnostic issues.

Progent's online technical support experts provide exceptional value due to the fact that they have the practical experience and are equipped with the advanced tools necessary to solve the majority of information system problems quickly. Efficient support lowers immediate costs because service calls require fewer chargeable minutes. Online support also avoids the cost of sending a consultant to your location. Your organization benefits additionally with indirect expenses by minimizing or avoiding system outages and associated losses stemming from business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced remote consulting know-how is particularly helpful in environments that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing model for remote support is structured to leverage your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are billed only for the support that you receive. Unlike many online support companies, Progent asks for no service activation fee or minimum job duration. Progent's per-minute billing unit and clean policy for pricing prevent situations where fast fixes somehow end up as large tabs. Progent's skill at dealing with technical issues efficiently means you spends less money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an arsenal of optimized tools and field-proven processes that ensure the maximum degree of efficiency for remote consulting and troubleshooting for computer systems of any size. Progent provides secure VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the experts of Progent's remote service group to access your company's computer system remotely without breaching network security.

Progent's advanced customer support reporting application stores thorough records of the support that Progent's clients have received. Progent's staff engineers have access to the details of all help delivered to each Progent client by any consultant. This archive of trouble tickets and fixes is structured as a readily accessible internal knowledge base that enables Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the quality of Progent's support services grows daily. Progent's advanced accreditations and close associations with key vendors including Cisco and Microsoft make available other extensive technical knowledge bases and allow priority response from vendors' internal support staff so Progent's online service specialists can determine the most efficient resolutions in the least time.

Online services available from Progent to customers in Winston-Salem and throughout the state of North Carolina include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate services intended to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the industry's leading corporations. Progent's ProSight portfolio of network management outsourcing services covers all key areas of information technology including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to address the complete malware attack lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you demonstrate compliance with legal and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital data, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security companies to deliver centralized control and world-class protection for all your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, reconfigure and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding devices that need critical updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT staff and your Progent engineering consultant so any looming issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their information system. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security requirements, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's preparedness either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery environment that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT programs. Progent's charges for ongoing consulting tasks are set according to the qualifications of the consultants required. Progent's background in these important fields of information technology enables clients to complete critical projects within budget and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center service offerings for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer small organizations a complete solution that manages all facets of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Call Center consulting expertise can assist you in establishing an effective new Help Desk Call Center or revamping your established one, identifying or modifying Help Desk software to handle the unique requirements of your corporation, or providing temporary phone support staff to work with your existing Help Desk team to handle unusually busy events such as software migrations, major updates, or rolling out brand new applications.

    Progent's Call Center staff of seasoned information technology professionals provides your workers in Winston-Salem or anywhere in the state of North Carolina fast communication with an efficient technical support resource with years of experience delivering telephone-based consulting and remote repair service for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk perception as a solid driver of company productivity, and Progent's intent is to solve rather than simply record network problems.

  • Business Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff can supply phone-based and in-depth engineering expertise and education in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and education for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. For more concerning Progent's expertise, customization, and training services, visit Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver companies in Winston-Salem, or anywhere in the state of North Carolina, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to fit your environment so your IT support is proactive rather than reactive. By detecting potential problems before they evolve into crashes, remote monitoring can avoid inconvenient and expensive information system breakdowns. Progent can also assist with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or networks that support multiple OS platforms.
How Your Winston-Salem Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent online support with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Online Support, phone 1-800-993-9400, or visit Contact Progent. For offices and startups in Winston-Salem or anywhere in the state of North Carolina, Progent's online computer support engineers are ready to provide professional and affordable system help whenever your company requires it. More than a decade of delivering remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to fix network problems quickly while eliminating the expense and lost productivity associated with in-person support calls.

Even if your Winston-Salem office works with a local independent consultant or maintains a full time IT staff that can deal with common network problems, Progentís Microsoft and Cisco certified consultants can still provide a convenient and transparent remote extension of your local resources in cases when your usual IT support personnel either don't have the time or the expertise to address unexpected system emergencies or especially tough integration projects.

Details of Progent's Remote Network Support for Winston-Salem
Progent's online support, remote troubleshooting, network security consulting, and network administration services offer businesses in Winston-Salem or anywhere in the state of North Carolina unparalleled leverage for your IT investment. Whether you require one-time telephone help and Internet-based troubleshooting or full-time Help Desk call center services and network management, Progent's professionals can deliver your company enterprise-level IT support while permitting you to eliminate the expense and hassle of carrying a large internal IT organization. Key features of Progent's online help program include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, range of technical knowledge, fine tuned remote support software, and familiarity with corporate IT allow businesses to escape the limitations associated with exclusive reliance on smaller service organizations, individual freelance service providers, or limited in-house IT help.

Progent stands out by providing:

How Does My Business Start Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.