Immediate Phone Troubleshooting for Winston-Salem Small Business Computer Systems
Immediate Remote Help for Winston-Salem NetworksFor small companies in Winston-Salem or anywhere in the state of North Carolina, Progent offers online help for networks based on any mix of Microsoft Windows, Cisco, Apple Mac, or Linux/UNIX platforms. Progent's Microsoft qualified engineers have delivered online troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to handle challenging infrastructure issues, plus the assistance of CISSP and CISM-certified security engineers to handle high-level security design and troubleshooting jobs.

Progent's online technical support engineers provide exceptional value due to the fact that they have the real-world experience and have access to the sophisticated tools needed to resolve the majority of information system problems rapidly. Efficient support reduces immediate costs because service calls use up minimal billable minutes. Remote support also eliminates the expense of dispatching a consultant to your location. Your organization benefits even more with indirect costs by minimizing or avoiding system downtime and related losses due to business discontinuity, disgruntled customers and vendors, idle workers, and distracted management.

Progent's billing policy for online help is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are charged exclusively for the support that you receive. Unlike many online support firms, Progent imposes no service activation charge or minimum payments. Progent's per-minute granularity and simple model for billing eliminate scenarios where fast solutions manage to end up as major tabs. Progent's skill at handling technical issues efficiently results in your company saving cash.

Progent's Remote Support Tools
Over time, Progent has refined a collection of optimized technologies and proven methodologies that promote the maximum degree of effectiveness for remote engineering help and troubleshooting for small business computer networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco Systems, Netscreen and Checkpoint. Protected VPN access enables the experts of Progent's Technical Response Center to access your computer system without violating corporate security.

Progent's sophisticated technical support reporting application maintains comprehensive histories for all support that Progent's customers have been provided. Progent's authorized engineers have access to the specifics of services delivered to every client by every Progent engineer. This archive of trouble tickets and fixes is structured as a quickly exploitable proprietary knowledge base that enables Progent's online technical experts to share their experiences with the whole team to ensure that the effectiveness of Progent's support services improves daily. Progent's advanced certifications and formal partnerships with key vendors such as Cisco Systems and Microsoft open up other extensive support knowledge bases and allow priority response from vendors' internal product engineers with the result that Progent's remote consulting experts can come up with the most efficient resolutions promptly.

Online technical support services Offered by Progent to clients in Winston-Salem and anywhere in the state of North Carolina include:

  • Authorized Microsoft Windows Expertise
    Windows Experts for Winston-Salem, North CarolinaProgent's Microsoft-certified online service engineers can deliver computer troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Gold Partner and can provide your organization the expertise of support professionals who can assist your company with a broad variety of technology support such as Windows 2012 R2 Server migration and integration help, Windows Server 2008 R2 set up, Microsoft Exchange 2013 migration, Exchange 2010 management, SharePoint 2010 application development, Microsoft Lync implementation and Microsoft Office Communications Server 2007 upgrade, Forefront TMG management and ISA Server migration, SQL Server 2008 development and SQL Server 2012 upgrades, Systems Center Operations Manager monitoring, Project Server 2010 planning, and Small Business Server 2011 support.

    Progent in addition can deliver a wide array of affordable PC desktop consulting and support services to assist you business to deploy, integrate, troubleshoot, and manage desktop PCs and laptops powered by Windows. Progent's desktop assistance covers areas such as helping your company to upgrade to Microsoft Windows 7 non-disruptively, configure 64-bit workstation applications, or integrate Office 2010.

  • Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
    Cisco CCIE Engineers for Winston-Salem, North CarolinaThe Cisco Certified Internetwork Expert credential is the highest recognition for networking consultants, and indicates a person's network technology knowledge at the expert level. Cisco CCIEs can handle even the most difficult problems surrounding network infrastructure design, installation, administration, protection, and repair. Cisco qualified CCIEs work closely with Cisco System's internal engineers in isolating problems with IOS Software network administration tools and coming up with workarounds or identifying program updates. Cisco qualified CCIEs represent an excellent value because their depth of expertise enables them to find solutions for problems quickly. In typical cases, less seasoned engineers can wrestle for hours or days with the same problems that a Cisco CCIE can dispose of in a few minutes.

    Few support providers make Cisco CCIEs available to support small and medium sized companies. Progent offers fast phone contact with a CCIE so your company can receive timely assistance for severe network problems that are hurting worker efficiency but are beyond the comfort zone of your regular IT maintenance personnel. Progent's CCIE support experts can interface to your network via sophisticated remote troubleshooting tools in order to perform fast, safe, and affordable diagnosis and repair.

  • CISSP, ISSAP, and CISM Qualified Network Security Engineers
    CISSP Qualified System Security Consultants for Winston-Salem, North CarolinaProgent's accredited CISM and CISSP security engineers can provide a variety of system protection solutions that can improve the defenses of your Windows, Mac, or Linux network against assaults or help your company to clean up rapidly after a damaging breach. Security support services available from Progent cover in depth network security evaluation using utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; fast recuperation from malicious attacks; installing firewalls; designing safe mechanisms for off-site and mobile communication; guarding your email infrastructure from spam and DHA attacks; and initiating round-the-clock network monitoring.

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X phone-based support services cover a broad array of computer technologies such as system infrastructure, email solutions, network and process security, UNIX/Linux and Windows coexistence, VMware and Citrix virtualization products for server consolidation and simplified management, and migration from legacy applications to Windows or Linux environments. Progent's group-oriented approach to resolving technical issues promotes fast escalation, if necessary, to engineers with task-relevant experience to handle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and lowers service expense.

    Progent's UNIX/Linux consultants can provide urgent remote help diagnosing anomalies affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:
    Mac OS X
    Berkeley UNIX (BSD)
    Silicon Graphics IRIX (SGI/IRIX)

Additional Support Programs Available from Progent
Progent offers the skills of world-class online consulting experts for special IT programs that small companies frequently request. Billing charges for ongoing consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these important fields of computer technology enables customers to execute critical initiatives economically and on time. Progent's special remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk service offerings for small businesses with networks based on Microsoft, Cisco Systems, Mac OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Help Desk outsourcing support services are ideal for smaller organizations who don't have the resources to create an in-house Help Desk but who require quick communication with a dependable Help Desk Call Center with professional phone assistance as well as the ability to escalate complex tasks to high-level engineers.

    Progent's Help Desk consulting expertise can assist you in creating an efficient new Call Center or enhancing your current organization, selecting or customizing Help Desk Call Center software products to address the special demands of your company, or providing temporary phone support personnel to reinforce your existing Help Desk Call Center resources to handle unusually busy events such as software migrations, major updates, or installing brand new business software.

    Progent's Help Desk staff of seasoned network professionals gives your customers in Winston-Salem or anywhere in the state of North Carolina fast assistance from a large technical support resource with years of background providing telephone-based support and online troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk the reputation as a solid contributor to company performance, and Progent's target is to resolve instead of merely document technical issues.

  • Applications Support: Training, Development, and Problem Solving
    Progent's Applications Consulting staff offers phone-based and in-depth consulting expertise and education in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, programming, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Word, and Office Excel. For more information concerning Progent's consulting, customization, and training offerings, refer to Progent's Applications Experts Group.

    Online Network Monitoring Support
    Progent offers companies in Winston-Salem, or anywhere in the state of North Carolina, remote network and server monitoring support based on MS System Center Operations Manager, adapted by Progent to accommodate your business so your IT support is proactive rather than reactive. By exposing potential problems before they result in downtime, proactive monitoring can minimize disruptive and expensive information system crises. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Mac OS X networks, Microsoft Windows networks, or environments that incorporate a mix of operating systems.

How Your Winston-Salem Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency remote support with Microsoft Windows, Mac OS X, or Linux computer systems, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or email For small organizations and startups in Winston-Salem or throughout the state of North Carolina, Progent's phone-based computer support specialists can deliver effective and affordable IT help the instant your business needs it. More than 10 years of delivering remote repair services has earned Microsoft Gold status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to solve network problems rapidly while avoiding the cost and lost time associated with in-person support calls.

Even if your Winston-Salem small business deals with a regular independent consultant or employs an in-house IT staff that know how to handle the majority of computer problems, Progentís Microsoft certified consultants can still provide an easy and transparent virtual expansion of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the knowledge to deal with unexpected system emergencies or especially complicated integration problems.

Details of Progent's Online Network Services for Winston-Salem
Progent's phone help, Internet-based troubleshooting, network security expertise, and system administration services give small businesses in Winston-Salem or anywhere in the state of North Carolina the greatest leverage for your IT investment. Whether you require occasional phone help and remote network repair or full-time Help Desk outsourcing support and system management, Progent's professionals can provide your company enterprise-level IT support while allowing you to avoid the expense and administration overhead of maintaining a full-service internal IT staff. Key features of Progent's National Remote Support program include:

  • Immediate Phone Contact with Microsoft Qualified Support Specialists
    Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to small businesses in Winston-Salem and is also ideal for customers in geographic regions of North Carolina that have a limited supply of consultants with proven expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Gold Partner support firm, Progent has the use of a wide array of Microsoft support utilities, technical databases, and on-going training.

  • Per Minute Billing to Reduce Expenses
    Progent provides online support on a per-minute basis, so you are billed only for the support you use. Progent asks for no minimum fee for online support and asks for no ongoing subscription fee for support services delivered during regular business hours. This saves you from paying big bills for simple repairs.

  • Availability of Cisco Certified Network Infrastructure Specialists
    As a Registered Partner for Cisco Systems, Progent can provide access to authorized professionals with skill in designing, implementing, and supporting networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and protected connectivity for wireline and wireless networking.

  • Application Experts Group
    Progent's basic support offerings include technology integration, MS Exchange expertise, system security planning, and Help Desk outsourcing support. Progent's Experts Team offers world-class consulting support in critical application areas. Support available from the Application Experts Group covers:
    Microsoft Dynamics GP (Great Plains) Software Consulting and Customization
    Microsoft Customer Relationship Management Help
    Microsoft Project Expertise
    MS Office Excel Consulting
    Microsoft Word Consulting
    Crystal Reports, Microsoft Access, and FRx Custom Reports
    UNIX, Linux and Sun Solaris Support
    Microsoft SQL Server Configuration and Application Development
    Oracle Project Management and Software Development
    MySQL DBA Services and Software Development
    Apple Mac Help

    By providing a full service centralized source for IT generalists and application experts, Progent is able to deliver fast, cost-effective, and comprehensive IT solutions that match the specific requirements of your business.

  • Advanced Online Access Software
    Secure online access allows Progent's support professionals to see precisely what your users see. This makes it easier to produce quick fixes to problems that might otherwise require an expensive onsite visit. Cutting-edge online connectivity software and experienced technicians combine to enable Progent to resolve most network problems rapidly and affordably. Progent is an industry leader in offsite troubleshooting and remote system monitoring.

  • Compatibility with Leading VPN Gateways
    Progent can provide secure VPN access for gateways from major VPN providers including Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.

  • 24-hour Service for Maximum Network Uptime
    For small companies with mission-critical applications, Progent offers optional 24x7 remote technical services. Combined with remote 24x7 server monitoring based on MS Operations Manager 2007, this service can help produce high system availability.

  • Help Desk Call Center
    Progent's Help Desk outsourcing programs are intended especially for budget-constrained small organizations whose workers need immediate access to a Help Desk Call Center with expert telephone support and complete escalation ability.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's number of employees, depth of technical experience, refined support tools, and understanding of corporate IT enable small businesses to escape the limitations associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or limited in-house resources.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified consultants average longer than a decade of real-world professional experience, at the forefront of network service, performing a wide variety of IT projects for a large array of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting personnel. This means that you get not only expert technical skills, but also a support engineer with field-tested approaches for applying technical knowledge to solve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-site visits by the minute. Consequently, you are billed just for delivered support. Progent does not demand a higher rate for after-hours or priority service, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no minimum fee and asks no monthly commitment for services provided during normal business hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick fixes so you won't be forced to permit less critical problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all billed services. Unlike some freelance consultants or local support organizations who offer minimal documentation or details of services performed, every service provided by Progent is tracked by full documentation. Every Progent consultant has access to the service reports sent by every staff member to every customer. The discipline of documenting and archiving support activity results in more effective support and avoids a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who wonít release the keys to the kingdom.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only support firms to offer round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating possible problems before they cause downtime, network monitoring can save your IT network from stressful and expensive availability disruptions.

How Does My Business Begin Receiving Remote Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or email Progent at If you have an urgent requirement for IT help, visit Immediate Urgent Support.

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