Progent uses a sophisticated service reporting system that records and formats complete documentation for all delivered support activities. Unlike some freelance consultants or local support organizations who provide minimal documentation or details of services done, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service reports transmitted by each consultant to each client. The discipline of detailing and archiving service records allows more efficient support and eliminates a variety of typical problems such as when a service customer is effectively held hostage to a consultant who won't let go of the keys to the kingdom.
Microsoft SQL Server 2016 introduces major improvements in speed, capacity, data security, uptime, mobile computing support, plus built-in business intelligence. New features include PolyBase for processing structured and unstructured files in one appliance for data warehousing, Jason integration, Dynamic Data Masking, Mobile Report Publisher, and centralized control over on-premises and cloud-resident resources. Progent's Microsoft-certified consulting team can provide online and on-premises expertise to assist businesses of any size to deploy, manage or debug any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other key Microsoft products such as Windows Server and Hyper-V, Exchange Server 2016, SharePoint, Microsoft Dynamics CRM, Lync or Skype for Business, and SCOM.
Progent's Private Cloud Hosting outsourcing offers comprehensive hosting of a small or mid-size company's servers in a solution that delivers the maximum degree of availability and expandability and is also simple to move to another host. Progent's Private Cloud Hosting options are built upon proven virtualization platforms that enable small businesses with multi- platform environments to save dramatically on the expense of capital equipment, infrastructure maintenance, and network management while achieving enterprise-class fault tolerance and an unprecedented level of vendor independence.
Progent offers fast remote support from Cisco CCIE networking consultants. Progent's CCIE engineers can connect to your environment via powerful remote diagnostic tools to deliver fast and economical troubleshooting and remediation of urgent network issues.
Cisco's Small Business series of wireless access points are Linux-based devices engineered as entry-level Wi-Fi APs for small offices. Progent's Cisco CCIE-certified Wi-Fi network consultants offer remote or on-premises integration and debugging services to help you to design, implement, upgrade, optimize, administer and debug Cisco Small Business Wi-Fi access point deployments of any scale or topology.
Progent's Linux support experts offer small companies and developers assistance with managing and maintaining Linux computers that run with Microsoft-powered technology. Progent can give your organization contact with Linux consultants, support professionals premier by Microsoft and Cisco, and security experts with CISM and CISA credentials. This wide array of expertise provides you with an easy single source to help you create and maintain a protected and robust cross-platform network and communications infrastructure that supports Linux and Microsoft coexistence by combining MS Windows with leading Linux variations including RedHat, SUSE, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandrake, Debian-GNU, and Slackware Linux.
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their scope, Progent can concentrate on delivering high-value services where Progent has few competitors. Mid-size businesses who work with familiar freelance consultants or who maintain in-house support personnel benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more reliable, protected, and efficient.
Progent provides support services for WatchGuard Firewall security gateways including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can show you how to choose, deploy, and manage a WatchGuard Firewall/VPN product that fits your network security requirements and budget. Progent can help you to manage legacy WatchGuard firewalls or upgrade smoothly to current WatchGuard firewall solutions.
Progent provides the help of Microsoft and Cisco-Premier IT consulting professionals to show customers affordable ways to help companies optimize the value of Microsoft and Cisco products. For environments that span from remote offices to large enterprises, Progent's network engineers can help you improve your network's e-mail architecture, protection, availability, throughput, and IT administration.
Progent's Microsoft-certified consultants have 20 years of background planning, integrating, and maintaining messaging solutions for companies in the and throughout the United States. Progent provides affordable Microsoft Exchange Servers consulting services to make sure that your email system offers protection, high availability, easy connectivity for remote and mobile users, time-saving management utilities, and seamless integration with telecommunications. Progent offers consulting and integration services for Exchange 2016 Server, Exchange 2013, Microsoft Exchange 2010 Server, MS Exchange 2007, Microsoft Exchange 2003, and Exchange 2K Server. Progent can also assist small or medium companies to migrate to Microsoft Exchange 2016 or Exchange 2013 Server.
Progent can help you in any phase of your migration to Exchange 2019 including configuring Windows Server 2019 Core as a host for Exchange; designing HA architecture for an on-premises, Microsoft cloud connected or hybrid environment; moving mailboxes; planning and configuring Hyper-V virtualization; setting up hardware load balancing; setting up Database Availability Groups (DAGs) with MCDB solid-state caching; integrating with Skype for Business 2019 for voicemail; integration with SharePoint; preparing firewalls; integration with Microsoft 365; and configuring Outlook clients.
Microsoft ISA 2006 is a comprehensive gateway that offers a powerful application layer firewall, virtual private network, and web caching solution for protecting the Internet-facing applications of any organization against a broad range of attacks. Progent's Microsoft ISA Server 2006 experts can show you how to design, cost-justify, pilot, implement, customize and manage the any version of ISA Server on your information system.
Progent can show you how to prepare and execute a smooth migration to Microsoft Dynamics GP/Great Plains so that you preserve your data, improve your security, modernize your management reporting, take complete advantage of Microsoft Office integration, and minimize business interruption by designing and following a smart migration plan. Progent can also help train new Microsoft Dynamics GP 2010 users so you don't lose productivity. Progent can improve your financial reports and management analytics by offering Crystal Reports help, FRx programming, and Excel support. Progent's experience with Microsoft .NET technology, Microsoft SQL Server applications, and designing with VBasic, XML and other tools make it possible to produce custom line-of-business applications and eCommerce solutions that work seamlessly with Microsoft Dynamics GP.
Progent's UNIX family consulting services offer small and mid-size companies and software developers support for administering and supporting UNIX, Linux or Solaris environments that operate with Microsoft-powered technology. Progent offers your organization contact with UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide range of expertise provides you with an easy one-stop source to show you how to build and maintain a protected and robust cross-platform network and communications infrastructure that allows UNIX and Microsoft interoperability by integrating MS Windows with popular versions of UNIX such as Mac OS X, Solaris, IBM AIX, HP-UX, BSD, SCO, and SGI/Irix or major Linux variations including RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.
Progent's Microsoft-certified consultants offer remote or onsite expertise to help businesses of all sizes to plan, deploy, manage, and troubleshoot a backup-and-restore solution based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent can help you to upgrade from older versions of Data Protection Manager or from a different backup platform, and Progent can optimize your SCDPM 2012 implementation for onsite, cloud-based, or hybrid environments. Progent offers as-needed help for fixing particularly stubborn issues, or comprehensive project management support. Progent's consultants can also help your business to design SCDPM 2012 into a comprehensive disaster recovery strategy.
Progent can provide affordable online support to assist companies to integrate Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for scalable low-latency storage, and Amazon Glacier for low-cost archival storage. Progent can assist your IT team with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, readiness evaluation, system design, pilot testing, configuration, centralized administration, performance optimization, licensing management, backup/restore solutions, and security and compliance. Progent can provide advanced expertise with firewall configuration and VPN access and can show you how to deploy all-cloud or hybrid cloud environments that seamlessly integrate Amazon AWS services. Progent offers occasional support to assist you to resolve complex technical issues or Progent can deliver comprehensive project management outsourcing to help you migrate to the Amazon AWS platform on schedule and within budget.
Progent provides a variety of IT support bundles for small businesses. These IT outsourcing and network monitoring solutions are built around the proactive problem handling abilities of Operations Manager, a state-of-the-art network and IT management software platform that tracks the reliability, performance, and security of your information system and isolates incipient troubles before they can disrupt your system. With Progent's economically priced IT service packages, small businesses can choose a simple co-sourcing service program built around Microsoft Operations Manager 2007 with server monitoring, reporting, Help Desk and online troubleshooting or a complete round-the-clock outsourcing solution.
The new ASA 5500-X Series of firewalls with Firepower Services provide substantially more bang for the buck than Cisco's earlier firewalls and have replaced the ASA 5500 and PIX 500 security appliances for all new deployments. Progent's Cisco-premier CCIE network experts can help you to maintain your current PIX or Cisco ASA 5500 security appliances or upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to design, integrate, optimize, manage and debug firewall solutions built on Cisco ASA firewalls with Firepower Services.
Microsoft SQL Server 2014 incorporates major enhancements in critical areas such as performance, availability, security, and cloud readiness. SQL Server 2014 is the first version of Microsoft SQL Server that includes in-memory technology that works seamlessly across all types of applications including OLTP, data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient remote and onsite services that include planning, configuration, administration, troubleshooting, and software development services to enable organizations of all sizes to realize maximum business value from their SQL Server 2014 investment.
Progent's Jabber consultants offer remote or on-premises expertise to help organizations of all sizes to design, deploy, manage, update or troubleshoot Cisco Jabber environments and Cisco Unified Communications Manager ecosystems. Progent can provide advanced support for the products, technologies and services that go into building a cohesive Cisco Jabber collaboration solution such as Cisco network appliances and management tools, Microsoft 365 applications, Windows and Mac desktops, iOS and Google Android smartphones, SIP interfaces, Wi-Fi systems, cyber security, cloud computing, immersive telepresence systems, PBX systems, disaster recovery preparedness, and the many other pieces of a cohesive collaboration ecosystem.
Progent's Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or medium sized company deploy and maintain Cisco's security and VPN products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both remote access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN solutions are easy to manage and provide the flexibility to expand with your changing business needs. Progent's Cisco-Premier network experts support Cisco's complete line of products targeted at preventing information theft, virus and worm outbreaks, DDoS attacks, and other threats to your network. Progent can help you deploy Cisco products to get safe connectivity, intrusion protection, and full Identity services based on Cisco Access Control Server using RADIUS security and TACACS to create a centralized user access control foundation for user certification, authorization, and accounting from a graphical Web interface.
Progent's Microsoft-certified consultants can provide online or onsite support to help organizations of any size to plan, implement, administer, and repair a backup/restore solution built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can assist you to migrate from earlier releases of SCDPM or from a different backup platform, and Progent can optimize your Data Protection Manager implementation for onsite, cloud-based, or hybrid datacenters. Progent can provide occasional help for fixing especially challenging issues, or comprehensive project management support. Progent can also help you to incorporate Data Protection Manager into a comprehensive disaster recovery plan.
Progent's support experts in Apple OS X and Microsoft Windows technology can show you how to combine Mac and Windows computers into seamless environments with full sharing and workgroup functionality. Enabling productive co-existence among a variety of servers and workstations powered by Mac OS and Microsoft Windows requires broad knowledge of and background with Apple Macintosh and Windows products. Progent's experience in Windows and Apple service makes it possible to offer expert assistance to businesses that rely on these technologies to keep their competitive advantage. Progent's consultants can also help you to interface Apple's iPhones and iPads with your Windows network.
Microsoft supports seamless hybrid ecosystems that integrate Microsoft 365 Exchange Online and on-premises Exchange deployments. This permits you to have certain mailboxes hosted at your physical datacenter and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified consultants can help your organization with any facet of planning, implementing and troubleshooting your hybrid Exchange Online solution. Progent's Exchange specialists can provide as-needed expertise to help you through challenging technical bottlenecks and also can provide extensive project management outsourcing or co-sourcing to make sure your hybrid Microsoft 365 Exchange initiative is completed on time and on budget.
Progent applies no startup charge and requires no retainer for support services delivered during regular business hours. Progent's small granularity does away with big invoices for quick solutions so you won't be tempted to permit minor problems to stay unaddressed.
Progent can assist you to design, implement and manage a backupup/restore plan based on MSP360 Backup software to protect your resources residing on any major public cloud. Progent offers monitoring and remote management to prevent data loss caused by user miscues, system error, malicious insiders, and malware assaults such as ransomware.
Small to mid-sized companies can now get all the benefits of Operations Manager and also have fast access to Progent's Microsoft certified network support experts. With Progent's economically priced network service programs, mid-size organizations can choose a simple co-sourcing service program built around Microsoft System Center Operations Manager with network monitoring, reporting, Help Desk and online troubleshooting or a complete round-the-clock outsourcing package. Progent supports System Center Operations Manager 2007 to offer small and midsize business information systems world-class availability, security and productivity.
Progent's certified IT consultants can provide Windows Server 2016 migration consulting to assist businesses of any size to design and carry out an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud, or hybrid architecture. Progent can assist you to assess the business benefits of Windows Server 2016 for your enterprise and can help you with any facet of designing, configuring, managing or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist you to benefit from the many innovative high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, VM software load, Storage Replica, plus workgroup and multi-domain failover clusters.
The Certified Information Systems Auditor (CISA) credential is a prestigious achievement that represents expertise in IS security audit and control. Accredited by ANSI, the CISA credential requires that candidates undergo an extensive examination administered by the ISACA professional association. Progent offers the expertise of a CISA-Premier network security audit professional able to help businesses in the fields of information systems audit process, IT governance, systems and infrastructure ROI, information technology support, safeguarding of information assets, and disaster recovery planning.
Progent's short-term staff augmentation services enable businesses to respond to sudden increases in demand for network support personnel without dealing with the expense and delays associated with vetting and hiring experienced technical help and without adding to your permanent workforce.
Progent's high availability inter-site connectivity and fault tolerant system infrastructure engineers can help small companies create fault tolerant Interoffice connectivity through redundant networks featuring transparent failover. Progent's CCIE engineers can plan and implement fault tolerant Inter-office connections based on fault tolerant EIGRP routers or non-stop OSPF deployment of Cisco routers. Progent can show you how multi-path connections and transparent fail-over offers economical non-stop interoffice networking.
Nagios and MRTG are useful, free monitoring tools that run with Linux and can be used to monitor UNIX environments, Windows systems, or mixed-OS situations where Linux and Microsoft Windows coexist. Nagios allows system managers to monitor system services including SMTP, HTTP, FTP, and NNTP. MRTG allows you to track the traffic in and out of SNMP-enabled network devices including servers, routers, and switches. Progent's system integration experts can help you utilize both these programs to tune and troubleshoot your computer network.
Progent's Mac networking consultants can assist you with a wide array of network foundation areas including system architecture, off-site and mobile connectivity, internetwork compatibility, protection, and emerging technologies such as Voice over IP and fast wireless networking. For business networks based exclusively on Apple Mac OS X or for systems incorporating a combination of Mac, Linux and Windows powered servers and desktops, Progent has the experience and size to handle the complexity of planning, integrating, and supporting a network architecture that is reliable, safe, efficient and aligned with your corporate goals. Progent can show you how to deploy Apple's Xserve enterprise servers, Xserve RAID non-stop storage systems, and Apple's Xsan storage area network solution. Progent can also give you access to skilled professionals to support Cisco routers and switches.
Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security vendors to provide web-based management and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further level of analysis for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter.
Progent's Microsoft-certified Windows 2003 Server engineers can provide computer help and expert consulting for the complete line of Microsoft .NET Servers, Microsoft Windows 2003 Server, and Microsoft Windows 2000 Server. Progent's Microsoft Windows Server 2003 migration, configuration, update, and maintenance offerings include network design, deployment, project management, on-site and remote technical support and repair, Help Desk services, expert security consulting, turn-key outsourcing, and expert co-sourcing.
Progent's Windows Server 2019 disaster recovery/business continuity preparedness consultants can assist your business to design a disaster recovery system built around Microsoft's advanced Failover Clustering tools including Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.
Cisco offers a full product line of routers including routers built to provide the security, performance, and availability required by organizations ranging from small businesses to worldwide enterprises and ISPs. Cisco routers feature support for redundancy, transparent failthrough, and redundant power for improved reliability and system uptime. Progent can help you choose and configure Cisco routers to establish a solid infrastructure for your network and to make it easy to grow as you support new users, start new offices, deploy new services, open your network to customers and partners, and support an increasingly mobile workforce. Progent offers expertise in a range of routers based on the Cisco IOS operating system, such as Cisco's 800 family of small office routers, Cisco 1800 and 2800 ISR routers, Cisco 1900 and 3900 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, CRS Carrier Routing System for the network core, as well as older 1700 and 2600 Series Routers.
Progent's Apple Mac consultants can support the creative aspect of Macintosh computing by providing consulting services and training in imaging, sound, and motion video. Progent's support professionals can provide expertise in a range of Apple Mac programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with special jobs such as scanning or digitizing audio or video or setting up an audio/video post production facility.
If your business operates a Sun Solaris environment or a multi-OS IT environment, Progent's CISM, CISSP and ISSAP-certified security specialists can assist your whole enterprise in a wide range of security areas including security administration procedures, security architecture and models, access control products and methodology, applications development security, business processes security, hardware security, communications, infrastructure and Internet security, and workplace recovery planning. CISM, CISSP and ISSAP define the core skills and worldwide standards of performance that network security professionals are required to master. These accreditations offer IT management the confidence that those who have achieved their CISM, CISSP or ISSAP certification have demonstrated the experience and theory to deliver world-class security management and consulting services.
Windows 8.1 is designed to power computers ranging from smartphones and tablets to engineering workstations. An abundance of new and improved features, including its touchscreen interface and iconic tile GUI, offer a wide range of benefits for organizations who know how to exploit them. Progent's Microsoft-certified consultants can assist get your organization up to speed with Windows 8.1 and show you how to gain maximum business value from the operating system's various technical enhancements.
Cisco has designed an extensive product line of routers that includes appliances designed to deliver the protection, performance, and reliability required by organizations from small businesses to global enterprises and service providers. Cisco routers include support for redundancy, transparent failthrough, and redundant power for improved fault tolerance and network uptime. Progent can help you choose and integrate Cisco routers to build a reliable infrastructure for your network and to make it easy to expand as you add new users, open new offices, install new services, extend your network to customers and partners, and manage an increasingly mobile workforce. Progent offers expertise in a variety of routers powered by Cisco's IOS platform, such as the Cisco 800 series of small office routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 1900 and 3900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, Cisco CRS Carrier Routing System for the network core, plus legacy 2500 and 2700 Routers.
Progent can assist you to create, implement and administer a backup solution based on MSP360 Backup technology to protect your IT resources hosted on any major public cloud. Progent offers end-to-end monitoring and remote management to prevent data loss caused by user mistakes, system glitches, ill-intentioned insiders, and malware assaults such as ransomware.
If you want to revamp your production web site, create internal websites for purposes such as HR or employee education, design a high-impact web presence for a new venture, or generate enterprise-class, data-driven specialized web applications, Progent can provide talented and experienced web designers. Progent's experts can also show you how to build and maintain a secure, fault-tolerant server and communications network, including off-site and wireless connectivity, to run your web tools.
Progent is structured to provide in-depth online support for all major technical areas common to small company information networks and allows you to outsource an array of vital, on-demand services including a part-time Chief Information Officer to offer advanced planning and budgeting skills, a Technical Response Center for help desk support, 24x7 server monitoring, spam and email-borne virus protection as an outside-the-firewall service, best-practices project management for major projects like office relocations orOS upgrades, connectivity consultants for building and maintaining fast and robust infrastructure, certified security engineers to verify information safety and regulatory compliance, disaster recovery specialists to help design business continuity plans, and software developers to create, customize, or repair business applications.
Progent's Microsoft certified professionals offer small and midsize companies consulting services for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront Threat Management Gateway and Internet Security and Acceleration Servers include an advanced application-layer aware firewall that can secure your business system from attack by outside and inside threats. Forefront TMG and ISA Server provide thorough examination of Internet protocols such as HTTP, which enables these security platforms to uncover many attacks that can elude ordinary firewalls. The combined firewall and VPN architecture of Forefront TMG and ISA Server permit stateful filtering and monitoring of all VPN traffic. ISA Servers are the centerpiece of Microsoft's system security strategy, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security professionals can help you strengthen your IT protection through experienced design and integration of Forefront Threat Management Gateway and ISA Servers. Progent's Microsoft consultants can help your company to configure Microsoft Forefront Threat Management Gateway 2010, maintain any version of ISA Server, or migrate from ISA Server environments to Microsoft Forefront Threat Management Gateway.
Progent offers the temporary services of a seasoned CIO who can offer strategic direction to help your company select and maintain network technology appropriate for your current needs and that can be a solid foundation for your future growth. Progent's part-time or temporary Chief Information Officer consulting services offer financial leverage to organizations who want to maximize the benefits from their network expenditures but who are unable or hesitant to add another executive-level position to their full-time staff. Since Progent is vendor-agnostic, with a sizable team of engineers certified to maintain all major OS platforms and connectivity technologies plus a wide selection and business software, Progent is in an ideal position to provide unbiased advice as well as expert technical help for building and maintaining IT systems that fit the special requirements of your organization.
Progent's Microsoft-certified Windows Server 2019 experts can help your organization to plan and implement an efficient migration to Windows Server 2019 using your current system architecture or a cloud-based or hybrid model. Windows Server 2019 delivers significant improvements in scale, speed, ease of management, virtualization, security and compliance, hybrid local/cloud integration, resilience, and Linux support.