The Progent Test and Training Lab located at the QTS (formerly Herakles) Colocation Center can be used for testing mission-critical applications, creating cost-effective system upgrade methodologies, evaluating and optimizing performance, designing or verifying disaster recovery solutions, resolving compatibility problems, and building training environments for the latest technologies. For Progent clients who lack sufficient in-house resources to configure effective pilot systems, the lab reduces capital costs and engineering risk while keeping vital network initiatives on schedule.
Progent's Cisco IP phone and video IP phone experts can assist your business to integrate, maintain, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent can provide expertise for all versions of Cisco's IP phones from legacy VoIP products to the newest media phones. Progent's IP telephony experts can also help your organization to integrate your VoIP phones and video IP phones with Cisco Unified CM, formerly branded CallManager, or with Cisco Unified Communications Manager Express (CME) to build a modern IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to configure Cisco Unified Communications Manager apps like Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact center. Progent's consultants can deliver support with all aspects of Cisco VoIP Phone integration including reviewing dial plans, setting up SIP trunking, deploying Cisco ISR routers with CUBE internetworking capability, and designing Cisco UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) solutions for survivability.
Progent offers affordable online access to an Oracle MySQL RDBMS DBA or application developer and can help organizations of any size to integrate and support MySQL within a dependable network environment that provides high levels of speed, expandability, and security. Progent also has proven skill assisting companies port databases from Oracle to MySQL.
Cisco Cisco Unified Communications Manager, originally known as CallManager, acts as the core of Cisco's communications and collaboration solution. CUCM and Unified CM Express provide an advanced IP-PBX by integrating closely with applications that include Cisco Unified CM IM and Presence Service, Cisco Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building an advanced customer contact solution. Progent's CCIE-certified consultants can deliver efficient and affordable online and on-premises support to assist organizations of all sizes to create and maintain CUCM ecosystems by providing Cisco Unified Communications Manager configuration and troubleshooting services that deliver maximum productivity. Progent's consultants can help with any aspect of Unified CM support and debugging in areas that include integrating Cisco VoIP phones and Video phones, reviewing dial plans, configuring SIP connections and PSTN calling, installing Cisco ISR routers with CUBE VoIP networking support, creating Cisco UCS server failover systems for high availability, performance tuning, and integration with Exchange Server and Skype for Business.
Progent's Windows consultants can help organizations of any size to assess Windows 10 or to migrate to Windows 10 from any earlier version of Microsoft Windows. Remote and onsite evaluation and migration services for Microsoft Windows 10 provided by Progent include ROI estimates, project supervision, application and driver compatibility testing, test lab systems, virtualization architecture, Cloud and hybrid solutions, mobile management, telecommuter connectivity, data and identity security, automated deployment and management, network infrastructure optimization, Wi-Fi support, disaster recovery planning, webinar training for IT support personnel and users, and ongoing Call Center support services.
Besides offering the expertise of Microsoft Dynamics GP (Great Plains) consultants, Progent has consultants experienced in Microsoft Dynamics AX ERP Software, Dynamics NAV (Navision), Dynamics SL, Microsoft Dynamics Retail Management System, Macola ERP by Exact, MAS 90 ERP, and QuickBooks Pro by Intuit. Progent offers software development, troubleshooting, administration help, upgrade support, and one-on-one or group webinar training customized to meet your specific needs. Progent's experts also can show you how to integrate and maintain a protected, robust network foundation to support your ERP, MRP and accounting solutions.
Cisco's Meraki MS line of access and aggregation switches are designed for sites ranging from small branches to campuses. Progent's Cisco-certified consultants offer affordable online consulting expertise to assist your company to design and deploy a productive network architecture that incorporates Meraki MS switches, simplify network monitoring and administration with Meraki's cloud-centric management architecture, define policies to ensure security and compliance, develop and validate a disaster preparedness plan, and troubleshoot technical issues associated with any facet of your Meraki deployment. Progent can also assist your company to integrate Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki Wi-Fi access points to create a unified networking infrastructure.
For desktop virtualization, Progent can provide the expertise of a Citrix XenDesktop consultant who can help you to plan a XenDesktop solution that maximizes the strategic impact of your information system; integrate XenDesktop technology with your servers, user devices, and peripherals; migrate your existing desktop virtualization software to current versions of XenDesktop; and deliver advanced remote technical support. Progent can also train your network managers to follow industry leading practices to maintain your XenDesktop solution effectively.
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital files, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's disaster recovery specialists can provide world-class support to configure ProSight DPS to to comply with regulatory standards like HIPAA, FINRA, and PCI and, when needed, can help you to restore your critical data.
Amazon Marketplace Web Service is an integrated library of APIs that allows Amazon sellers to streamline their business processes by automating key sales functions such as listings, orders, shipments, fulfillment, and finances. By leveraging Amazon's vast online ecosystem and automating their sales processes, vendors can broaden their market, reduce their operating costs, accelerate reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service developers can collaborate with your development staff and provide application programming, workflow integration, project management support, and mentoring so you can cut development time and costs and expedite your ROI.
Progent's ProSight Virtual Hosting and Management service provides complete hosting of a small or mid-size company's production servers in a solution that delivers the highest degree of availability and expandability and is also easy to migrate to any data center. ProSight Virtual Hosting services are built on proven virtualization technologies that allow small businesses with multi- platform IT systems to economize significantly on the costs of capital investments, infrastructure support, and network management while benefiting from enterprise-class fault tolerance and an unprecedented degree of vendor flexibility.
Progent offers small organizations two low-cost security inventory packages that provide, for a preset fee, remotely administered scans of your network security profile which are analyzed by expert information security specialists who assess the data collected by the scan, deliver objective summaries of your current network security, and offer suggestions for remediation. Progent has developed two non-overlapping network security evaluation scanning packages for external and internal security testing that are priced to fit the budgets of small companies while offering enterprise-class evaluations of your IT network's exposure to attack.
Progent's ProSight Email Guard solution uses the services and infrastructure of top data security companies to provide centralized control and comprehensive protection for your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that originates and ends within your corporate firewall.
Microsoft Lync 2010 provides Instant Messaging, Presence, audio and video conferencing, desktop sharing, and both IP-based and public switched telephone network voice communication. Lync Server 2010 can enhance the functionality of Microsoft Exchange, SharePoint and Office or Office 365 and streamlines administration via integration with Windows AD. Lync 2010 can also cut expenses by doing away with VoIP equipment and subscription fees, PBX systems, or conventional video conferencing solutions. Progent's Microsoft-certified unified communications consultants offer remote and onsite support to assist your company to manage and troubleshoot your existing Lync 2010 environment or assess the benefits of migrating from Lync Server 2010 to Skype for Business, which is Microsoft's new version of the product. Progent can also assist you to design and execute a smooth Skype for Business upgrade.
Microsoft has made a strong effort to enable seamless hybrid ecosystems that integrate Office 365 and on-premises Exchange deployments. This permits you to have certain Exchange mailboxes hosted on your physical datacenter and other mailboxes resident on Office 365. Progent's certified Exchange consulting team can assist you with any facet of designing, integrating and troubleshooting your hybrid Exchange solution. Progent's Exchange consultants can provide as-needed expertise to help you through stubborn technical bottlenecks and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Office 365 solution is completed on schedule and on budget.
Microsoft Dynamics GP 2015 R2 introduces a new architecture that enhances cloud integration, supports the most popular handheld devices, permits single sign-on with Microsoft Azure AD, and tightens security. Dynamics 2015 R2 also streamlines management reporting, incorporates nine new Workflows, extends the Web Client, and delivers over 100 enhancements to various applications. Progent's Microsoft-certified consultants have the broad knowledge and hands-on experience to address the critical technical and business issues involved with deploying and managing Microsoft Dynamics GP 2015 R2 and can assist your organization to carry out a smooth migration that will maximize the return on your investment in this powerful product.
Microsoft Communications Server provides IM and Real Presence in a scalable, world-class package featuring enhanced security, seamless integration with other Microsoft products, an expandable, industry-standard development platform, and support for regulatory requirements such as HIPAA, SOX, and Gramm-Leach-Bliley. The product allows lower costs and improved business efficiencies, enhanced worker productivity, and stronger intellectual property protection. Microsoft Communications Server has been replaced by Lync, which in turn has been revamped and renamed Skype for Business. Progent's certified unified communications experts can provide online and on-premises support and mediation help for your Office Communications Server 2007 deployment and can help you to evaluate the advantages of upgrading to Skype for Business. Progent can also assist you to design and implement an efficient upgrade that will add business value to your IT system
Progent's consultants can help you with every phase of Microsoft Azure migration including needs definition, prerequisites evaluation, solution design, pre-production testing, deployment, automated administration, performance optimization, software license management, disaster recovery strategies, security policy enforcement, and compliance validation. Progent can assist your IT staff to configure and debug firewalls and VPN tunnels so that your clients can safely access to Azure resources, and Progent's Microsoft-certified consulting experts can assist you integrate key Microsoft technologies to run in the cloud including Windows Server, Exchange, SQL and Skype for Business. Progent can also help you to set up a hybrid cloud environment that transparently combines on-premises datacenters with Azure services.
Progent can assist you in all phases of your migration to Microsoft Exchange 2016 including planning HA infrastructure for a local, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V strategy; specifying storage capacity required for your virtual machines (VMs), databases and log files; setting up HLB for high-availability CAS services; designing, setting up and validating Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; providing client integration with Office 2010 or greater or Office 365; and setting up Outlook on the web.
Progent can provide cost-effective remote assistance to help your business to design, configure, and fix any aspect of your iOS and Windows integration efforts and is available for quick tasks to help you through specific technical bottlenecks or long-term engagements to help you complete large-scale initiatives on time and within budget. Progent has experience in on-premises, cloud-centric, or hybrid networks and can help you build or support a resilient, secure and efficient network infrastructure that is best suited to your mode of computing. Progent can also provide remote or on-premises training to help manage and use your iPhones and iPads in a safe, team-oriented environment that maximizes the strategic value of your information network.
Progent's Sun Solaris platform consulting services offer small companies and developers support for administering and maintaining Sun Solaris systems that run with Microsoft-based networks. Progent offers your business access to Solaris consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP credentials. This broad range of expertise offers you an easy single consulting firm to help you create and maintain a protected and reliable cross-platform connectivity and communications infrastructure that supports Solaris and Microsoft coexistence by combining MS Windows with popular versions of UNIX including Mac OS X, Sun Solaris, AIX UNIX from IBM, HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX (SGI/IRIX or major Linux derivatives including RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandriva Linux, Debian-GNU, and Slackware Linux.
Progent's ProSight Email Guard solution uses the technology of top data security vendors to deliver web-based management and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter.
Progent's Microsoft Premier professionals can provide expert support for enterprise-wide implementations of Microsoft Exchange. Progent's experts can show you how to prepare for multi-location Exchange Server rollouts or updates and can supply local personnel to assist large companies with deployments of Exchange Server in the or any region served by Progent's engineers.
Cisco's wireless IP phones are hardened Wi-Fi devices intended for workers who are on the move within office, hospitality, retail or other environments where management requires portable phones that provide more control, security and ruggedness than is achievable with the BYOD (Bring-Your-Own-Device) style of workplace communications. Integration of Cisco's wireless IP phones usually demands that you configure and optimize many components of your wireless environment including APs, routers and switches, wireless LAN controllers, and management tools. Progent's certified experts can provide online and onsite assistance to help your organization create and maintain a Cisco wireless IP phone solution by delivering integration services that range from debugging the set up of a wireless VoIP phone or AP to offering project management outsourcing or co-sourcing services for modernizing the wireless architecture of an entire campus.
Progent offers a selection of IT service bundles for small companies. These IT outsourcing and server monitoring solutions are based on the proactive problem handling abilities of Microsoft System Center Operations Manager 2007, a next-generation server and IT support software platform that tracks the reliability, throughput, and security of your information system and identifies potential troubles before they can bring down your system. With Progent's affordably priced IT service packages, small organizations can select a basic co-sourcing service program built around Microsoft System Center Operations Manager with server monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing package.
Progent's certified ISA Server consulting experts have extensive experience creating corporate security solutions for information systems with multiple locations, remote users, and line-of-business web-based applications. A Progent ISA 2004 Firewall engineer can help your small company plan and deploy an installation of ISA Server 2004 that supports your IT security needs without restricting your productivity.
Progent can help your business in any and all facets of your migration to Exchange Server 2016 such as planning HA architecture for a local, cloud-based or hybrid deployment; server and CAL licensing compliance for Exchange Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V virtualization strategy; determining mass storage requirements for your virtual machines, databases and log files; setting up hardware load balancing (HLB) for fault-tolerant CAS services; planning, building and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; updating the firewall; creating SSL certs; performing client integration with Office desktop or Office 365; and configuring Outlook on the web.
Progent's Cisco-Meraki Wi-Fi access point consultants can assist your organization to plan, configure, administer and troubleshoot Cisco's Meraki-based Wi-Fi networks for deployments ranging from a small office to a campus or a nationwide enterprise. Progent can also help you to integrate other Cisco appliances for unified management.
Citrix offers a powerful family of products that provide enterprise-grade manageability, expandability, and responsiveness for server virtualization and for centralized delivery of Windows desktops and Windows applications. For distributing virtualized desktops and applications, Citrix has developed XenDesktop and XenApp. For making and administering virtual servers, Citrix offers Citrix XenServer and Essentials for Microsoft Hyper-V. Progent's Citrix-certified consultants can assist you to assess the business advantages of Citrix technology and help you design, validate, deploy, optimize, and support Citrix solutions.
Progent uses a sophisticated service reporting system that stores and organizes complete documentation for all delivered services. Unlike many independent consultants or small service organizations who provide minimal documentation or specifics of services performed, each service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the support documentation transmitted by each consultant to each client. The practice of documenting and archiving support activity allows more efficient support and eliminates a variety of common problems such as when a support client is effectively held hostage to a consultant who wonít release vital service information.
Progent's background delivering Microsoft .NET services and Microsoft SQL Server consulting, and Progent's application development experience with VBasic, XML, and other developer platforms make it possible to create specialized mission-critical applications and eCommerce solutions that operate seamlessly with Microsoft Dynamics GP Software. Progent's Dynamics GP reporting consultants can help you create reports that let you analyze your business more thoroughly, transforming raw information into valuable insights into your business.
For large businesses, Progent can leverage in-house network support groups by providing extensive background in supporting critical Microsoft and Cisco technologies. Progent's certified professionals offer Enterprise Active Directory consulting, Exchange Server 2010 support, SharePoint experience, and Microsoft SQL Server help. For the national or global enterprise with branches, Progent can perform as a transparent nearby supplement of enterprise network management. Progentís enterprise consulting services include corporate-wide security, online branch office support, system architecture, Sarbanes Oxley compliance, project planning, and top-level service for multiple location office environments powered by Enterprise Windows 2003. Progent can provide field consultants and technicians to assist with a site move or office move, or a system designer to help with building or utilizing an Internet Data Center or co-location site.
Microsoft Windows 8.1 is designed to power computers ranging from smartphones and slates to power-user desktops. A wealth of innovative capabilities, including its touchscreen support and signature tile GUI, offer a broad selection of advantages for organizations who know how to put them to work. Progent's Windows experts can help bring your business up to speed with Windows 8.1 and show you how to derive maximum competitive value from the product's various new and enhanced technologies.
Progent's consultants can provide macOS and Mac OS X users a range of services such as workstation support, Apple macOS and OS X expertise, Mac co-existence with Windows environments, Microsoft Entourage and email expertise, network protection services, and custom education. Progent can assist businesses to migrate to macOS from Mac OS X or other earlier versions of Mac OS X and Progent can offer help with macOS and Mac OS X application software. Progent's specialists in Apple technology can also help you with Apple iPhone integration and iPad management, or moving to iCloud services. For computer networks built exclusively on Mac OS X or for networks with a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the difficulty of planning, integrating and supporting a network environment that is available, secure, efficient and able to achieve your company's objectives.
Small to mid-sized companies can now get all the advantages of Operations Manager and also have fast access to Progentís Microsoft Certified network support experts. With Progent's economically priced network support programs, small businesses can select a simple Operations Manager 2007-based co-sourcing package with network monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing package. Progent supports System Center Operations Manager to offer small business information systems world-class reliability, security, and performance.
Microsoft System Center 2016 Operations Manager (SCOM 2016) is designed to ensure consistent performance and maximum availability for critical applications by offering centralized, mixed-platform tracking of physical and virtual infrastructure installed across local datacenters and private and public clouds. Progent's consulting group offers world-class online and onsite support to help organizations of all sizes to plan, integrate, optimize, enhance and repair Operations Manager 2016 solutions. Progent can assist you to move to Operations Manager 2016 from older releases of Operations Manager or from other IT infrastructure monitoring platforms, or integrate multiple monitoring systems into a unified infrastructure management solution. Progent can also help you extend your Operations Manager 2016 environment to include resources hosted on public clouds such as Microsoft Azure and Amazon AWS.