Progent's Microsoft-certified engineers can help your company to streamline desktop PC software update management by providing expertise with management tools such as Configuration Manager, Systems Management Server 2003, and Windows Server Update Services (WSUS).
For smaller organizations, computer security and regulatory compliance is excessively complex to master yet too dangerous to overlook. The world's biggest enterprises have been hacked, and the top cloud services have occasionally been knocked out. It seems like there's no place to run. Progent makes it affordable for small and midsize companies to implement critical IT security tasks effectively by offering the advantage of billable time to the closest minute without any minimum charge for remote support. You have access to a world-class computer consultant to provide precisely the knowledge you need whenever you need it. Progentís CISA, CISM, GIAC, CISSP and ISSAP certified security experts can help you with any level of network security including vulnerability assessments, malware defense and recovery, spam and email content filtering, email data leak prevention, regulatory compliance reporting, and creating a complete security strategy.
Progent is convinced that a carefully architected and executed network can be a pivotal factor for accelerating a company's growth, and we apply this belief in our corporate system environment. We have created a fault-tolerant virtual office infrastructure that allows our in-house engineers and certified contractors to deliver fast and efficient support, collaborate closely on complex projects, and experience professional and private growth by being a member of a dynamic company culture of personal drive and independence.
Progent's UNIX platform consulting services offer small and mid-size companies and developers assistance with administering and supporting UNIX, Linux or Solaris environments that run with Microsoft-powered networks. Progent can give your organization access to UNIX consultants, consulting professionals premier by Microsoft and Cisco, and security specialists with CISM credentials. This wide range of expertise offers you an easy one-stop consulting firm to help you build and manage a secure and reliable cross-platform connectivity and communications environment that supports UNIX and Microsoft interoperability by combining Windows with major variants of UNIX such as Mac OS X, Solaris, AIX UNIX from IBM, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or leading Linux derivatives including RedHat Linux, SUSE, CentOS, Ubuntu, PCLinuxOS, fedora, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware.
Progent can help you to deploy Cisco's networking technology to create a robust basis for your local, cloud-centric, or hybrid data center and improve operations in key areas including resource utilization, security and compliance, manageability, availability, and recoverability.
Progent's Cisco-Meraki Wi-Fi access point consultants can help you to design, configure, administer and debug Cisco's Meraki-based Wi-Fi networks for deployments from a branch office to a large campus or a nationwide enterprise. Progent can also assist you to integrate other Cisco devices for unified management.
Progent's Cisco certified network infrastructure experts offer advanced support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can help you to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and design UCS server high availability solutions.
Progentís Microsoft certified experts provide a variety of consulting services for Dynamics GP (formerly Great Plains). Microsoft Dynamics GP is a financial and ERP platform built, like all Microsoft accounting tools, on the scalable and familiar platform of Windows technology. Microsoft Dynamics GP provides a cost-effective solution for managing and integrating finances, e-commerce, supply chain, manufacturing, project accounting, field service, and HR. Dynamics GP is easy to install and configure, and with its segmented design you can license only the functions you currently require, with the option to expand clients and enlarge capabilities when necessary. Progentís Dynamics GP/Great Plains consulting experts can help you deploy, customize and manage the latest release of Dynamics GP or upgrade efficiently from an earlier release.
Progent's expert solution designers and programmers can help your business to build enhancements to Microsoft GP that support the special needs of your business while retaining the benefits of Windows integration. Progent can also provide expertise with a selection of development tools that can be utilized to create integrations with Microsoft Dynamics GP. These tools include Microsoft Dexterity, Modifier, Visual Studio for Microsoft Dynamics GP, Extender, eConnect, Web Services for Dynamics GP, and Integration Manager.
Progent's seasoned group of network consultants and subject matter specialists have years of experience delivering remote and onsite support for organizations of all sizes who want to incorporate Android phones and tablets into their IT networks so that users can communicate and collaborate from virtually anywhere. Progent has the breadth of skills to resolve network issues that involve numerous manufacturers and that entail a mix of older and up-to-date technology. Progent offers cost-effective online technical support to assist you with any stage of planning, configuring, managing and maintaining your BYOD environment. Progent can deliver occasional technical support to assist you to handle especially stubborn IT problems, or Progent can provide comprehensive project management support to ensure that you complete major network initiatives on time and on budget. Progent can assist with local, cloud-centric, or hybrid networks and can provide expertise with operating systems, apps, management tools and hardware infrastructure. Progent also offers specialized group or one-on-one training to show you how to manage and operate Android phones and tablets to maximize their business value.
Progent is a leading innovator in affordably delivering enterprise-class IT help to small businesses. Progent's success in handling the IT service needs of the chronically underserved small business sector is the cumulative result of key technical and operational breakthroughs that have eliminated a great deal of the traditional expenses out of administering network support, injected unprecedented technical skill into the IT service mechanism, and dramatically accelerated the repair process.
Progent can assist your business in any and all phases of your migration to Microsoft Exchange Server 2016 such as planning high availability architecture for an on-premises, cloud-based or hybrid environment; licensing requirements for Exchange Server and Windows Server 2012 R2+; migrating mailboxes; Windows Hyper-V design; specifying mass storage requirements for your VMs, mailbox databases and logs; configuring hardware load balancing for high-availability CAS services; designing, configuring and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint; updating the firewall; creating SSL certs; performing client integration with Office 2010 or greater or Office 365; and configuring Outlook on the web (formerly Outlook Web App).
Progent's Cisco CCIE-certified networking experts offer advanced support services for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can assist you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and design UCS server failover solutions.
Progent offers support services for WatchGuard Firewall/VPN security appliances such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can show you how to choose, configure, and maintain a WatchGuard Firewall/VPN appliance that fits your network security requirements and budget. Progent can help you to manage legacy WatchGuard firewall appliances or upgrade smoothly to current WatchGuard firewalls.
Progent's Microsoft-certified Excel and Office 365 Excel application consultants offer a wide range of remote support services to assist your organization to design, program, pilot test, deploy, administer, and troubleshoot business applications based on any release of Excel, including Excel 2016 and Office 365 Excel. Progent can help you to migrate your current Excel applications to the newest releases of Excel, integrate Excel with Apple iOS-powered iPhones and iPads and Google Android phones and tablets, and identify and fix compatibility issues between various versions of Excel. Progent offers as-needed help to organizations who need a fast fix to a specific problem associated with Excel and Progent can also provide comprehensive project management support for migrating or creating line-of-business application software based on Excel. Progent's cost-effective webinar training classes for Excel can be customized to address the needs of individual users or teams.
Progent's Microsoft-certified consultants can help your business to plan for, deploy, and operate Microsoft System Center 2012 R2 Configuration Manager. Progent can help you to upgrade efficiently to Configuration Manager 2012 from a legacy device management platform or assist you to modify your current SCCM 2012 environment to support your changing IT requirements. In addition, Progent can assist you to create an infrastructure that extracts the most value from SCCM 2012 by providing expertise with associated Microsoft technologies such as ADDS, Microsoft SQL SSRS, and Internet Information Services.
Progent's pricing model is to bill for online support and on-site visits by the minute. Consequently, you are charged exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in regions where Progent provides in-person support, Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no service activation fee and requires no monthly commitment for support services delivered during regular business hours. Many support organizations demand large minimum payments or charge for every quarter hour or longer. Progent's small granularity avoids large invoices for quick fixes so you will not be forced to permit minor problems to stay unaddressed.
Progent's certified professionals provide computer support and network consulting expertise for Microsoft Exchange 2003 Server, Windows 2003 Server, and for the entire family of Microsoft Servers. Progent's migration, configuration, management, and troubleshooting services for Exchange Server 2003 include system design, installation, documentation, onsite and off-site troubleshooting, Help Desk outsourcing, certified security evaluation, and full-service IT outsourcing.
Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that utilize local resources along with cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of cloud integration services such as Microsoft Azure enterprise hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has 20 years of background delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
For desktop virtualization, Progent can provide the expertise of a Citrix XenDesktop expert who can assist your company to design a XenDesktop environment that maximizes the business impact of your information network; configure XenDesktop software with your physical and virtual servers, user computers, and printers; upgrade your older virtual desktop software to current versions of XenDesktop; and deliver advanced online troubleshooting. Progent can also train your network managers to adhere to industry leading practices to maintain XenDesktop efficiently.
Progent's certified consultants offer computer support and network consulting services for Exchange Server 2003, Windows Server 2003, and for the complete line of Microsoft Servers. Progent's migration, configuration, management, and troubleshooting expertise for Microsoft Exchange Server 2003 include planning, deployment, documentation, local and off-site technical support, Help Desk outsourcing, certified security evaluation, and full-service network management outsourcing.
Microsoft Windows Server 2012 R2 Hyper-V enhances virtualization in key areas such as secure multitenancy, flexible network infrastructure, cloud support, expandability and performance, and fault tolerance. Progent's Microsoft-certified consulting experts can help your business to take advantage of Hyper-V to install and manage virtual servers to reduce IT expenses and enhance availability.
Progent offers several basic types of Helpdesk services : Microsoft and Cisco Call Center Outsourcing Support Services, Virtual Helpdesk Services, and Call Center Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft and Cisco professionals gives your clients convenient access to a reliable support group with extensive experience delivering phone support and online repair for networks powered by Microsoft technology. Progent's concentration is on earning the support Helpdesk a positive image as a solid contributor to business productivity. Progent's goal is to fix and not merely record problems.
If your company computer system combines Linux technology with MS Windows, Progent can assist you to incorporate your IT resources into a unified environment that allows all your OS platforms to coexist for easy administration, transparent information exchange, high dependability, superior performance, and strong security. Progent's UNIX/Linux and Microsoft Windows coexistence assistance offerings feature IT architecture integration and service, consulting for Windows services for UNIX, online network monitoring and management, online technical help and troubleshooting, in-person technical support, and Help Desk Call Center outsourcing.
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it.
For advanced project management support, Progent can provide access to senior information technology experts with years of experience in IT management, program development, and process engineering for organizations from Big 4 companies to dot-com startups to government agencies. These high-level IT managers can provide project management skills to help enterprise clients adhere to leading practices to ensure that major projects are completed on schedule and within budget.
For corporations with branches in or any region served by Progent's engineers, Progent's Microsoft-Certified IT consulting professionals and authorized Cisco network specialists offer a range of network support services including project management, Sarbanes Oxley compliance, office moves, enterprise security, network architecture, on-site or remote emergency support, and troubleshooting for data center hosting environments. A Progent network consultant can show you how to design a multi-office network that makes smart use of collocation facilities and Internet data centers. Progentís Microsoft Premier engineers can help large corporations design, integrate and support massive rollouts of the latest versions of Microsoft products such as Active Directory, Exchange Server, SharePoint, SQL Server, and Enterprise Windows. Progentís Cisco Certified Internetwork Expert and CCNP consultants can help you configure Cisco technology for connection solutions that incorporate basic, high-speed, integrated, and wireless networking.
For advanced project management assistance, Progent offers access to senior information technology professionals with decades of experience in technology management, program development, and business process design for organizations ranging from Big 4 companies to dot-com startups to state government agencies. These high-level IT managers offer project management expertise to assist enterprise clients follow leading practices to ensure that development or deployment projects are successfully completed on time and on budget.
Progent's seasoned group of network consultants and subject matter experts have extensive experience providing online and onsite support for businesses of all sizes who need to incorporate Android phones and tablets into their IT networks so that users can be productive from virtually anywhere. Progent offers the breadth of skills to resolve technical issues that span numerous vendors and that entail a mix of older and up-to-date information technology. Progent offers cost-effective online expertise to help you with any stage of planning, deploying, managing and maintaining your Bring-Your-Own-Device (BYOD) environment. Progent can deliver as-needed technical support to help you to handle especially stubborn technical problems, or Progent can provide outsourced or co-sourced project management support to ensure that you finish major network initiatives on time and within budget. Progent can assist with on-premises, cloud-based, or hybrid network environments and offers support for all major operating systems, apps, management tools and network infrastructure. Progent also offers specialized group or one-on-one training sessions to help you manage and use Android phones and tablets securely and productively.
Progent offers small and mid-size organizations professional support for Intrusion Protection products and IPsec VPN products from leading firewall and Virtual Private Network security companies including Check Point Software, Juniper Networks, and SonicWall. Progent can show you how to design a detailed security plan and select appropriate products from a variety of suppliers to achieve your security goals while staying within your spending restraints.
Progent's Linux support experts provide small and mid-size businesses and developers assistance with managing and supporting Linux systems that coexist with Microsoft-powered technology. Progent can give your business access to Linux consultants, consulting professionals premier by Microsoft and Cisco, and security specialists with CISA credentials. This wide array of expertise provides you with an easy one-stop source to help you build and manage a secure and robust mixed-platform connectivity and communications environment that allows Linux and Microsoft coexistence by integrating Microsoft Windows with leading Linux variations including RedHat, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware.
Progent's Microsoft-certified Windows Server 2019 consultants can assist your organization to plan and carry out a cost-effective migration to Windows Server 2019 using your current system architecture or a new cloud-hosted or hybrid deployment model. Microsoft Windows Server 2019 offers significant improvements in capacity, performance, manageability, virtualization, cybersecurity, hybrid local/cloud integration, resilience, and Linux support.
VMware's popular Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent runbook for restoring services quickly after a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also allows transparent testing for disaster recovery, upgrades and patches and can produce audit reports to verify complete service restoration, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, configure, test and administer a DR system based on VMware SRM.
Progent provides three basic kinds of Help Desk services : Microsoft and Cisco Help Desk Outsourcing Services, Virtual Help Desk Services, and Help Desk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft professionals offers your clients instant access to a reliable technical resource with extensive experience delivering phone support and online troubleshooting for networks based on Microsoft technology. Progent's focus is on giving the support Call Center a positive image as a key contributor to company performance. Progent's goal is to resolve rather than simply report problems.
Microsoft Small Business Server (SBS) is an affordable suite of server products that provides the foundation for a feature-rich but manageable IT network. The inter-connectivity requirements of the Microsoft .NET components bundled with Microsoft Small Business Server 2011 requires an IT consultant with hands-on background and extensive experience in planning and building cohesive end-to-end information technology systems. Progent's Microsoft-certified experts have extensive backgrounds with the technologies built into SBS 2011 and Microsoft SBS 2008. This expertise assures you success in deploying, managing, and troubleshooting IT environments powered by the SBS line of servers and applications.
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Microsoft Windows SUS allows IT managers to install and track the latest Microsoft patches and security updates to Microsoft Windows Server 2000, Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft WSUS, IT staff can fully and easily manage the distribution of patches that are published via Microsoft Update to servers and desktops in an organization. Progent can help you with technical details of the initial setup of Microsoft Windows Server Update Services such as designing the Microsoft SUS deployment, configuring user's workstations, defining the Group Policy parameters, and making sure your Microsoft Windows Server Update Services GPO is linked to an Active Directory container appropriate for your network environment.
Progentís IT outsourcing services provide affordable network support for small businesses. Whether it includes designing system architecture, creating an internal Help Desk or using an outside one, deploying a new email system, monitoring your system, or building a web-based business solution, outsourcing your IT technical services can contain expenses and minimize risks, allowing IT service budgets to grow in a more moderate and controlled fashion than is possible by building up a large, knowledgeable internal IT staff. Progentís Outsourcing White Paper and datasheets tell you how Progent can enable you to create a secure and highly available network architecture for your vital business software based on Microsoft Windows including Office XP, Microsoft Office 2003, and Office 2000.
Progent can help you to deploy Cisco's infrastructure technology to build a solid foundation for your local, cloud-centric, or hybrid data center and streamline operations in vital areas including resource utilization, security and compliance, versatility, uptime, and recoverability.
Stealth intrusion testing is an important part of any comprehensive network security strategy. Progentís security experts can run thorough intrusion checks without the awareness of your organization's internal network support resources. Unannounced penetration checking shows whether existing security defense systems such as intrusion detection warnings and event log monitoring are properly configured and actively observed.
Progent's ProSight Virtual Hosting outsourcing provides comprehensive hosting of a small or mid-size organization's production servers in a solution that gives the highest degree of availability and scalability and is also easy to move to another host. ProSight Virtual Hosting and management options are built upon mature virtualization platforms that allow small and midsize companies with multi- platform IT systems to economize significantly on the expense of capital investments, infrastructure maintenance, and network administration while achieving world-class reliability and an unprecedented level of vendor independence.
Microsoft System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 suite of IT infrastructure management products and is intended to offer a centralized mechanism for configuring and managing virtualized datacenters across hybrid networks that can include on-premises and hosted datacenters and Microsoft Azure resources. Progent's SCVMM 2016 consulting experts can help businesses of all sizes with any aspect of building, deploying, and maintaining a SCVMM 2016 solution. Progent can assess your virtualization architecture, show you how to upgrade efficiently from legacy versions of VMM, design workflows for creating and installing VMs and VM hosts, design high-availability scale-out clusters, integrate your private cloud infrastructure with public cloud services, set up virtual switches, develop and refine PowerShell scripts, and help you evaluate the strategic advantages of the latest capabilities such as Storage Replica and Shielded VMs. Progent's virtualization experts offer world-class Hyper-V consulting and VMware ESXi support.
Microsoft Dynamics GP can help you grow and manage your business more efficiently by offering easy availability of decision-driving data and a rapid return on investment. Dynamics GP/Great Plains confers important business benefits such as its ability to expand the reach of your organization, handle your financials, automate financial operations, unify processes throughout your business, improve inventory control, enhance order accuracy, expand revenue and shorten lead-time, and maximize free cash flow. Progent can show you how to set up and maintain a robust, secure server and network infrastructure to support Great Plains, and can provide expert Microsoft Dynamics GP consultants to help you reap the full benefits of your Dynamics GP/Great Plains business management system.
NetDocuments (NetDocs) is a leading cloud-based document management system designed specifically for the legal profession. Progent can provide online access to NetDocuments experts who can assist your law firm to plan, configure, manage, tune, or troubleshoot a document management system solution powered by NetDocuments.
Microsoft allows you to create transparent hybrid networks that combine Office 365 Exchange Online and on-premises Exchange systems. This permits you to have some Exchange mailboxes located on your physical datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consulting team can assist you with any phase of planning, integrating and debugging your hybrid Office 365 Exchange Online deployment. Progent's Exchange consultants can provide occasional expertise to help you through challenging technical issues and also can provide comprehensive project management outsourcing to make sure your hybrid Office 365/Exchange initiative is completed on time and within budget.
If you want to update your corporate web site, create internal webs for purposes such as HR or worker education, establish a high-impact web presence for a new business, or write line-of-business, data-driven specialized web applications, Progent can provide talented and experienced web designers. Progent's experts can also help you build and manage a safe, robust server and communications infrastructure, including off-site and wireless access, to run your web tools.
Microsoft Dynamics GP can help you expand and manage your company more efficiently by offering deep availability of strategic information and a rapid return on investment. Dynamics GP confers important business benefits such as its ability to extend the reach of your organization, handle your accounting, computerize financial processes, standardize processes across your company, refine inventory control, enhance order accuracy, grow sales and shorten lead-time, and increase cash flow. Progent can help you set up and manage a reliable, safe server and communications foundation to support Great Plains, and can offer experienced Dynamics GP support professionals to make sure you reap all the benefits of your Dynamics GP business management system.
Progent's Cisco Jabber consultants offer online or on-premises expertise to assist businesses of all sizes to plan, implement, maintain, upgrade or debug Cisco Jabber solutions and Cisco Unified Communications Manager infrastructure. Progent offers in-depth expertise for the technologies that make up creating a cohesive Cisco Jabber collaboration solution including Cisco network appliances and management tools, Microsoft Office 365 apps, Windows and Mac computers, Apple iOS and Google Android smartphones, SIP trunking, WiFi networks, security and compliance, cloud computing, immersive telepresence systems, PBX systems, disaster recovery preparedness, and other pieces of a modern collaboration ecosystem.
Progent's ProSight Email Guard solution uses the services and infrastructure of top data security vendors to provide web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter.
When conducting consulting projects for corporate clients, Progent follows a structured methodology driven by defined milestones so as to achieve budgetary, scheduling and engineering goals while minimizing productivity disruption. Progent's Enterprise Services Methodology follows industry project management procedures derived from the best practices defined by the Microsoft MSF methodology which specifies requirements definition, design recommendations, test models, design adjustments, and expert implementation. All facets are documented to make available a comprehensive summary of technical services performed and to assist in downstream network maintenance.