Progent's managed services for software and firmware patch management offer organizations of any size a versatile and cost-effective alternative for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your virtual and physical; servers, peripherals {like printers, network infrastructure appliances such as switches and Wi-Fi access points, and IoT devices such as alarms and health monitors.
Progent's Support Program for IT Service Providers lets you take advantage of Progent's consulting experts under your own service brand as a transparent extension of your network services staff.
NetDocuments (NetDocs) is a leading cloud-based document management system built specifically for law practices. Progent offers online guidance from NetDocuments consultants to help legal departments and law firms to plan, configure, manage, tune, or troubleshoot a document management system (DMS) environment powered by NetDocuments.
If your company is developing UNIX or Linux applications in an environment that includes Windows-based processors, desktops, and office productivity products, Progent can provide comprehensive network support outsourcing that frees you to focus on your area of strategic know-how while avoiding the continual distraction of managing your company information system. Through the use of smart network monitoring and by delivering online and in-person assistance when your company needs it, Progent offers an economical way for managing an IT network that provides excellent dependability, security, and performance. Progent's UNIX/Linux developer support services feature full-service information technology outsourcing, virtual infrastructure, online and in-person support and troubleshooting, network monitoring services, and Help Desk outsourcing.
Microsoft Small Business Server (SBS) is a low-cost collection of essential servers that provides the basis for a feature-rich but easy-to-manage information. The technical sophistication of the Microsoft .NET components bundled with Microsoft Small Business Server requires a computer consultant with real-world background planning and integrating cohesive, comprehensive business network environments. Progent's SBS Server professionals have an average of more than a decade of experience integrating computer systems founded on Microsoft platforms. This expertise assures you success in installing, managing, and maintaining network environments that include the SBS Server suite of servers and productivity software.
Progent's Duo service plans utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo enables one-tap identity verification on Apple iOS, Google Android, and other personal devices.
Progent's Cisco-Premier network consultants provide experienced PIX Firewall consulting services encompassing architecture, integration and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and software policy enforcement, mutlivector attack protection, and secure access services. Ranging from small, plug-and-play desktop appliances for small offices and home offices to modular gigabit appliances, Cisco PIX firewalls offer a sensible level of protection, performance and availability for business environments of all sizes. PIX firewalls are build around a proven, specially designed platform, PIX OS, minimizing possible OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated security and networking services, including advanced application-aware firewall services, Voice over IP and digital media security, site-to-site and remote-access IPsec VPN connectivity, intelligent access services, and flexible management solutions. Progent's Cisco consultants can help you choose and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 suite of IT infrastructure monitoring and management products and is designed to offer a unified mechanism for configuring and administering virtualized fabric and services across hybrid environments that can include on-premises and hosted datacenters and Microsoft Azure resources. Progent's Virtual Machine Manager 2016 consultants can help organizations of all sizes with any aspect of building, deploying, and maintaining a SCVMM 2016 solution. Progent can review your virtualization architecture, help you upgrade efficiently from legacy versions of VMM, develop processes for building and installing VMs and VM hosts, design fault-tolerant compute and storage clusters, integrate your datacenter resources with public clouds, set up virtual switches, write and refine PowerShell scripts, and help you assess the strategic business benefits of the latest capabilities such as Storage Replica and Shielded VMs. Progent's certified hypervisor professionals offer advanced Hyper-V consulting and VMware vSphere support.
Microsoft Systems Management Server provides added functionality for change and configuration management of Windows-based systems via introducing Feature Packs. Feature Packs lower the overall operational costs of managing and configuring software products by making it simpler to install system images, manage mobile devices, and run management utilities. In addition to alerting you about techniques to cut management costs by deploying Microsoft SMS 2003 Feature Packs, Progent's consultants can help you plan and implement IT tasks involving processes that Feature Packs are intended to streamline. Progent's adoption and update services can minimize cost and reduce business disruption as you transition to the latest operating systems and programs. Progent's wireless engineers can show you how to define sensible procedures and standards to manage handheld computers and intelligent portable phones so your mobile workforce remains productive and secure. Progent's CISSP-certified consultants and CISM-certified consulting professionals can help you design a security plan that incorporates standards, procedures and technologies to keep your IT network safe.
Cisco's Catalyst family of wireless controllers streamline the management of wireless networks by unifying the provisioning and management of Wi-Fi APs, optimizing Wi-Fi throughput by limiting the effect of RF congestion, improving wireless uptime with fast failover, and strengthening security by identifying threats and analyzing traffic content according to user class and locale. Progent can assist you to configure Cisco wireless LAN controller appliances to manage and monitor Wi-Fi LANs of all sizes. Progent can help you to administer and debug your current Cisco-based Wi-Fi environment or carry out an efficient upgrade to Cisco's modern Wi-Fi controller solutions.
Progent's Linux consulting services provide small businesses and developers assistance with administering and maintaining Linux systems that operate with Microsoft-powered technology. Progent offers your business contact with Linux consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISA and CISSP credentials. This broad array of experience provides you with an easy one-stop consulting firm to show you how to build and maintain a protected and reliable cross-platform network and communications solution that allows Linux and Microsoft coexistence by combining Windows with major Linux platforms such as RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware.
Progent's proven ransomware recovery consultants can help your business to rebuild a network damaged by a ransomware virus such as Ryuk, WannaCry, NotPetya, or Locky.
Progent provides national remote help and troubleshooting services for businesses that run Solaris networks or whose IT systems include a combination of Sun Solaris and Microsoft products. Online technical support provides maximum return for your IT budget by preserving client productivity and limiting the time charged for computer analysis and repair. Sophisticated remote support tools and experienced service specialists and consultants combine to enable Progent to solve the majority of IT issues without squandering time and expense by traveling to your location. In the vast majority of situations your network problems can be dealt with over the phone or via a combination of telephone support and remote network analysis. Progent can offer the services of Cisco CCIE network experts and CISM and CISSP certified security professionals to help with the toughest network issues.
Progent makes use of the Flexential Tampa data center primarily to provide private cloud hosting services. Progent maintains a team of network experts located in the vicinity of Tampa, and Progent can also provide remote support from Progent's nationwide team of Microsoft-certified consultants, Cisco-certified CCIE network engineers, CISM and CISSP-certified security experts, Hyper-V and VMware specialists, and veteran DRBC preparedness experts. Progent can also assist you to design and carry out a move to the Flexential data center by providing services like planning solution architecture, specifying hardware, system setup and testing, troubleshooting, setting up remote network management, and training your IT support team.
Progent's Office Word and Microsoft 365 Word consultants offer a wide range of economical remote consulting services to assist you to maintain your current Microsoft Word environment or help you to upgrade to a current release of Microsoft Office Word. Support available from Progent's experts include VBA programming, identifying and resolving compatibility issues between various releases of Word, integrating Word with other Office apps such as Office Excel and Outlook or with 3rd-party platforms and plug-ins,network enhancements for dependable. reliable cloud connectivity, security and compliance consulting, smart phone and tablet synchronization, and online training sessions tailored for your special requirements.
Lync Server 2010 supports Instant Messaging, Presence, audio and video conferencing, desktop sharing, and both VoIP and public switched telephone network calling. Lync Server 2010 can extend the functionality of Microsoft Exchange, SharePoint and Office desktop or Microsoft 365 and simplify administration through integration with Active Directory. Lync can also reduce capital and operational costs by eliminating Voice-over-IP equipment and subscription fees, PBX gear, or conventional teleconferencing solutions. Progent's Microsoft-certified IM and Presence experts offer online and on-premises support to assist your company to manage and repair your existing Lync 2010 environment or assess the advantages of migrating from Lync to Skype for Business, which is Microsoft's new version of the product. Progent can also help you to plan and execute a smooth Skype for Business upgrade or a migration to Microsoft Teams.
Microsoft allows you to create transparent hybrid ecosystems that combine Microsoft 365 and on-premises Exchange systems. This permits you to have certain Exchange mailboxes located on your on-premises datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified consultants can assist you with any facet of designing, implementing and debugging your hybrid Microsoft 365 Exchange Online solution. Progent's Exchange specialists can deliver occasional support to help you resolve challenging technical issues and also offer extensive project management outsourcing or co-sourcing to ensure your hybrid Exchange solution is successfully completed on schedule and on budget.
Microsoft 365, formerly branded Office 365, is Microsoft's extensive suite of client productivity apps and cloud-hosted services available on a subscription basis. Microsoft 365 applications and cloud-based services are offered in an array of product bundles targeted at customers from individuals and households to global enterprises. Progent offers fast and affordable remote access to specialists with in-depth knowledge of Microsoft, Mac, iOS, and Android technology. Progent can assist you to understand the wealth of subscription plans available with Microsoft 365 and configure your network with Microsoft 365 so you derive top business value. Progent supports cross-vendor networks that incorporate Windows, macOS or OS X, and Linux software. Progent can also assist your business to build and manage hybrid solutions that transparently combine on-premises and cloud resources.
Progent's Technical Response Center offers national remote assistance for Windows and Cisco-based small office information networks. Progent's Microsoft and Cisco-Certified support engineers provide phone support and remote secure network connection to isolate and resolve network problems quickly and economically. The scope of IT experience available from Progent's team of country-wide support engineers makes it possible to escalate even the toughest problems to qualified experts as required.
Progent's certified Windows Server 2019 experts can assist your company to plan and carry out an efficient migration to Windows Server 2019 using your current system architecture or a new cloud-hosted or hybrid deployment model. Windows Server 2019 delivers significant enhancements in scale, performance, manageability, virtualization, cybersecurity, hybrid local/cloud deployments, resilience, and container support.
Fortinet FortiGate next-generation firewalls are leaders in offering best-in-class throughput for SSL inspection. Progent's Fortinet firewall experts can help you to configure your Fortinet firewalls to safeguard your IT resources at the enterprise edge, within the data center, at branch locations, and in the cloud.
Progent can assist small and mid-size businesses to configure endpoint security protection systems and deliver mitigation expertise required for remote workers.
Progent's data center IT services are intended for companies with hardware housed at Internet Data Centers or data center co-location hosting sites and in need of timely in-person service at the co-location facility as well as remote support from Microsoft and Cisco Certified professionals. Progent provides a complete array of IDC and IDC and colocation support services including system architecture evaluation, Windows and UNIX server installation and support, troubleshooting for server and communications networking, development and deployment of non-stop configurations, architecting and deploying layered security defenses, firewall configuration and support, designing load balancing solutions, and creating high-availability server and storage cluster systems.
Forefront TMG 2010 is based on the proven security capabilities of Microsoft ISA Server 2006 and offers a centrally managed Internet gateway that acts as a single-server platform for an array of security features such as an application layer and network layer firewall, URL filtering, malware inspection, intrusion protection, reputation services, Virtual Private Network management, and HTTP and HTTPS inspection. Forefront TMG 2010 includes advanced web security logging and reporting features, allows customized reporting powered by Microsoft SQL Server, integrates with Active Directory to streamline authentication, and can be installed as a virtual machine to lower expenses and improve availability. Progent's Microsoft consultants can assist you to design and carry out pilot and production deployments; interface Microsoft Forefront Threat Management Gateway 2010 with Windows Server 2008, Active Directory, SQL Server, Exchange Server, and Microsoft SharePoint 2010; install Microsoft Forefront TMG 2010 to operate on a virtual server with Microsoft Windows Hyper-V; and provide continuing support and repair services. Progent can also help your organization to upgrade smoothly to Forefront Threat Management Gateway 2010 from Microsoft ISA Server 2006 or 2004.
Progent's consultants offer online and onsite consulting services for organizations of any size to assess the benefits of upgrading to Microsoft Skype for Business or Skype for Business Online from any release of Lync Server or Office Communications Server. Progent can assist your business to design a local, cloud or hybrid deployment; integrate Skype for Business with SQL Server,Exchange Server, SharePoint Server and Office or Microsoft 365; configure high-availability solutions; connect Skype for Business with your PBX system and PSTN gateway; and interface with other collaboration platforms like Cisco UC. Progent's certified data security experts can assist you design and verify a security strategy for your Skype for Business solution that meets regulatory requirements.
Microsoft Exchange 2013 includes significant improvements to the capabilities of its predecessor Exchange 2010 and introduces powerful innovations as well as a revamped structure. These improvements affect key IT areas such as ease of administration, availability, security, operational costs, collaboration, expandability, throughput, cross-version interoperability, and the user experience. Progent's certified Exchange Server 2013 consulting experts can assist your organization to understand the potential advantages of upgrading to Exchange Server 2013, create an efficient validation and rollout strategy, and educate your IT staff to maintain your Exchange Server 2013 solution. Progent can also provide ongoing remote consulting and management for Microsoft Exchange 2013.
This page contains current information on cybersecurity threats, patches, and leading practices. Contact Progent if you need assistance defending your network against the latest IT security threats.
Progent's Cisco-certified CCIE network infrastructure experts can assist your business to configure, manage, upgrade and troubleshoot Cisco network products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall expertise, Meraki and Aironet Wi-Fi access point expertise, Cisco VoIP phone support, and CUCM/CallManager software support.
If you are producing UNIX or Linux software on a network that has MS Windows-based servers, PCs, and office applications, Progent offers full-service information technology outsourcing that allows you to focus on your area of high-value know-how while avoiding the continual hassle of maintaining your company information system. By using smart network monitoring and by delivering remote and on-site support when your business needs it, Progent offers an affordable alternative for managing an information network that provides excellent availability, security, and performance. Progent's Linux developer assistance offerings include comprehensive it outsourcing, virtual server infrastructure, online and on-site service and troubleshooting, proactive network monitoring services, and Helpdesk support.
Progent's Symantec experts can help you support discontinued Symantec firewall and Symantec VPN appliances such as the Raptor and VelociRaptor line or help you upgrade to newer firewall solutions. Progent can also enable you to design and execute a complete security strategy that can include firewall and VPN devices and utilities, outsourced security and network defense services, system monitoring software, and documented policies and processes. Progent has the skill to be your single source for continuing technical help, maintenance, education, and security expertise.
Cisco Cisco Unified Communications Manager (CUCM), originally known as CallManager, functions as the core of Cisco's communications and collaboration portfolio. CUCM and Unified Communications Manager Express offer an advanced IP-PBX by integrating with unified messaging apps that include Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for creating an advanced customer contact center. Progent's Cisco-certified network consultants can deliver effective and budget-friendly remote and on-premises expertise to assist businesses of any size to create and administer Unified CM ecosystems by providing Unified Communications Manager configuration and troubleshooting consulting services that add optimum business value. Progent can assist with any aspect of CUCM configuration and troubleshooting in areas such as integrating VoIP phones and desktop Video phones, reviewing dial plans, configuring SIP trunking and PSTN calling, installing ISR G2 routers with CUBE support, creating UCS server clustering solutions for high availability, capacity planning, and integration with Microsoft Exchange and Skype for Business.
Progent's pricing policy is to charge for online support and in-person help per minute. Consequently, you are charged only for delivered support. Progent does not impose a higher rate for after-hours or priority support, and within California or in regions where Progent offers in-person service, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and asks no monthly commitment for services provided during normal business hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's small granularity eliminates large bills for quick repairs so you won't be tempted to allow less critical problems to stay unaddressed.
System Center 2016 provides major improvements for managing hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; unified management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's Microsoft-certified consulting team offers world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, expand or tune your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.
Progent has more than two decades of background deploying, maintaining and troubleshooting the core components included with Microsoft System Center and can assist you to plan, install, support, and repair your System Center solution to optimize the availability and performance of your critical IT resources across a mix of Windows and Linux/Unix OS environments and on-premises and Cloud-based datacenters. Progent's consultants can help your organization to migrate to the latest edition of Microsoft System Center from an earlier release or from a third-party datacenter management platform to provide the benefits of best-in-class deployment, management automation, security and compliance, plus infrastructure and application performance monitoring.
Progent's certified SQL Server 2017 experts can assist your organization to design and implement an efficient upgrade from your existing SQL Server environment to SQL Server 2017.
Progent's expert support team can help you define and implement a smooth in-place Exchange Server 2007 migration strategy that avoids network disruption, reduces long-term service demands, and makes your Exchange 2007 Server easy to administer. For complicated multi-server or multi-site migrations, Progent has the background to complete your move quickly and economically. Progent's Microsoft Exchange Server 2007 support, troubleshooting, and design offerings include expertise with the integration of third-party enhancements of Exchange Server 2007 that are best aligned to your business goals.
Progent's Linux consulting services offer small and mid-size businesses and developers help with administering and maintaining Linux systems that operate with Microsoft-powered networks. Progent can give your organization contact with Linux experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISM and CISA certification. This wide array of experience provides you with an easy single consulting firm to help you create and manage a protected and reliable cross-platform network and communications environment that supports Linux and Microsoft coexistence by combining MS Windows with leading Linux platforms such as RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.
ProSight Reporting is a growing suite of real-time reporting tools created to integrate with the industry's top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Progent's Microsoft-certified SQL Server 2019 consultants can assist your organization to assess the advantages for upgrading to SQL Server 2019 and can provide rapid remote or on-premises access to consulting experts in system design and deployment, application development, database administration, and cybersecurity.