Progent's Microsoft-Certified SQL engineers can provide an array of support services to help small businesses to design, deploy, administer, and troubleshoot Microsoft SQL 2008 systems so that they gain the optimum strategic advantage from Microsoft's advanced database management technology. In addition, Progent offers consulting expertise for network infrastructure, enterprise-wide security, and application programming to increase the strategic advantage of your SQL Server 2008 network.
Progent offers three essential types of Call Center services including Microsoft and Cisco Call Center Outsourcing Services, Virtual Helpdesk Services, and Help Desk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft and Cisco experts gives your customers convenient access to a dependable support group with extensive experience delivering phone support and online repair for networks based on Microsoft technology. Progent's concentration is on earning the support Help Desk a respected reputation as a key contributor to business productivity. Progent's target is to fix and not simply report problems.
Progent's certified database application developers can provide businesses of any size online DBA and programming services for popular database products including MS SQL Server, Oracle, MySQL, and Microsoft Access. Support services offered by Progent include installation and configuration, application architecture and coding, administration support, replication and synchronization solutions, storage management, tuning, migration, information security, backup and recovery options, troubleshooting, and training.
Progent offers economical remote support for all releases of Office Access including desktop and browser-based versions and can provide advanced assistance for application development, database migration, performance optimization, BI reporting, and troubleshooting. Progent also can provide tailored online training for Office Access development and database management.
Progent's Standard Help Desk Services provide an end-to-end solution that manages all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Help Desk services are provided at a significant discount off Progent's regular desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle complex problems.
Progent's consultants offer online and on-premises consulting services for organizations of all sizes to assess the costs/benefits of migrating to Microsoft Skype for Business or Skype for Business Online from any version of Microsoft Lync Server or Microsoft Office Communications Server. Progent can help your business to design a local, cloud-based or hybrid deployment; integrate Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint and Office; set up HA solutions; interface Skype for Business with your PSTN gateway; and interface with other collaboration systems such as Cisco UC. Progent's certified information security experts can assist you design and verify a security environment for your Skype for Business deployment that is compliant with government and industry requirements.
Progent offers the services of CISM Premier security consultants. The Certified Information Security Manager (CISM) organization describes the core capabilities and worldwide standards of performance that IT security professionals are expected to learn. CISM gives executive management the assurance that consultants who have earned their CISM certification possess the experience and knowledge to provide effective security administration and support services.
The sophistication and integration demands of Microsoft Windows Servers calls for a network consulting firm with practical experience and broad familiarity with designing and building seamless, end-to-end business technology solutions. The background of Progent's Microsoft-certified experts, which averages over 10 years supporting Microsoft integration, assures you success configuring Windows Server 2008 and Windows Server 2003 to match closely with your business goals. Progentís consulting support can help you with designing, deploying, managing, and troubleshooting Windows Server solutions that maximize the productivity of your IT system. Progentís consultants can help you with Windows 2008 R2 Server, Microsoft Windows 2003 Server, Microsoft Windows 2000 Server, or Windows NT Server as well as Windows 8, Windows 7, Windows Vista and other clients.
Forefront Threat Management Gateway 2010 builds on the proven security technologies of Internet Security and Acceleration Server and offers a centrally administered Internet gateway that delivers a single-server solution for a variety of security functions including an application and network layer firewall, URL filtering, malware inspection, intrusion protection, application proxy, VPN control, and HTTP and HTTPS inspection. Forefront Threat Management Gateway 2010 provides comprehensive web security reporting features, permits customized reports powered by SQL Server, works with Active Directory to simplify authentication, and can be deployed as a virtual machine to lower expenses and enhance recoverability. Progent's Microsoft consultants can assist you to plan and execute test and production deployments; integrate Forefront Threat Management Gateway 2010 with Windows Server 2008 R2, AD, Microsoft SQL Server, Exchange Server 2010, and SharePoint 2010; install Microsoft Forefront TMG 2010 to run on a virtual server with Windows Hyper-V; and provide ongoing support and troubleshooting. Progent can also assist you to upgrade economically to Forefront TMG 2010 from ISA Server.
Progent's Microsoft and Cisco-certified consulting experts can assist your organization to determine the benefits of Microsoft Exchange Server 2010 for your company and can help you to design and implement a smooth upgrade to Exchange Server 2010 from Microsoft Exchange Server 2003 or Exchange 2007 that will offer quick payback by increasing your productivity, lowering the expense of equipment and support, simplifying administration, and consolidating your vital communications platforms.
Progent's Cisco Meraki Wi-Fi AP consultants provide remote and on-premises support to help organizations of all sizes to design, install, manage, upgrade or repair Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can assist you to set up and support Cisco's Meraki-based Wi-Fi networks for environments that can range from a teleworker's home or a branch office all the way to a large campus or a multi-site enterprise. Progent can also help you to configure other Cisco technology such as Catalyst and Nexus switches, routers and ASA firewalls to create a seamless network infrastructure that delivers identical access, performance, security compliance, manageability and uptime for wired and Wi-Fi clients regardless of their location or computing device.
Progentís Technical Response Center offers national remote troubleshooting for Windows and Cisco-based small business information networks. Progent's Microsoft and Cisco-Certified support experts provide telephone support and remote secure network access to isolate and resolve technical problems quickly and affordably. The breadth of IT expertise represented by Progent's team of country-wide service engineers allows Progent to escalate even the toughest problems to appropriate experts as needed.
Progent's Microsoft-certified information technology consultants can provide Windows Server 2016 migration consulting services to assist businesses of all sizes to plan and implement an efficient move to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud, or hybrid architecture. Progent can assist your company to assess the benefits of Windows Server 2016 for your enterprise and can help you with any aspect of designing, deploying, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can assist your organization to take advantage of the many new disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines, Credential Guard, Just In Time Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.
Progent's Microsoft-certified engineers can deliver affordable remote and onsite support to carry out your migration to Exchange Server 2010, generate thorough documentation of your upgraded email system, educate your network support team and users to get them up to speed rapidly on Microsoft Exchange Server 2010, and offer continuing management services and technical support. Progent's consultants can also help you migrate from Microsoft Exchange 2010 to Exchange 2013 or Exchange 2016.
Progent's Microsoft-certified engineers can deliver low-cost online and onsite support to carry out your upgrade to Microsoft Exchange Server 2010, produce extensive documentation of your upgraded email environment, train your network support staff and end users to get them up to speed rapidly on Microsoft Exchange Server 2010, and offer ongoing management consulting and technical support. Progent can also help you upgrade from Exchange Server 2010 to Exchange Server 2013 or Exchange Server 2016.
Progent's UNIX platform support experts provide small businesses and software developers help with managing and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent offers your business contact with UNIX experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISM certification. This wide array of expertise provides you with a convenient one-stop consulting firm to help you build and manage a protected and robust cross-platform connectivity and communications infrastructure that allows UNIX and Microsoft interoperability by integrating Microsoft Windows with major versions of UNIX including Apple Mac OS X, Solaris, IBM AIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX or leading Linux platforms such as RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLOS, fedora, Gentoo, Mandrake, Debian-GNU, and Slackware Linux.
Progent's Microsoft-certified experts offer network help and technology consulting services for Microsoft .NET Servers and applications and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progentís support professionals can help you design, integrate, troubleshoot and administer the entire family of Windows .NET Servers including Microsoft SQL Server 2012, ISA Server, Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, Microsoft SharePoint Server, Windows Hyper-V, Lync Server, Microsoft Project Server, and System Center Operations Manager.
Progentís data center support services are intended for businesses with equipment located at IDCs or data center colo hosting sites and requiring on-demand on-site service at the colocation facility plus off-site help from Microsoft and Cisco Certified professionals. Progent offers a complete array of IDC and data center and collocation support services including system architecture analysis, Windows and Linux server installation and maintenance, tech support for server and telecommunications infrastructure, development and deployment of fault tolerant configurations, architecting and implementing layered security structures, firewall integration and troubleshooting, designing load balancing solutions, and creating fault tolerant server cluster configurations.
Progent's Microsoft-certified ISA Server 2004 consultants have extensive experience with Internet Security and Acceleration Server configuring ISA Server-based security installations for IT networks with multiple sites, remote workers, and mission-critical web applications. Progent's Microsoft Firewall experts are available to assist your small business in designing and deploying a configuration of ISA Server 2000 or ISA 2004 Server that meets your network protection requirements without overly restricting your network productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or other up-to-date editions of ISA Server.
Citrix has developed a powerful line of products that deliver enterprise-class manageability, expandability, and performance for virtualizing servers and for centralized delivery of Windows desktops and Windows applications. For delivering virtualized desktops and applications, Citrix has developed XenDesktop and XenApp. For creating and administering virtual servers, Citrix has developed Citrix XenServer and Essentials. Progent's Citrix-certified consultants can help you to evaluate the business advantages of Citrix virtualization products and help you plan, test, deploy, optimize, and support Citrix solutions.
Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating crucial sales activities including listings, orders, shipments, inbound and outbound fulfillment, and finances. By tapping into Amazon's vast online selling environment and automating their sales processes, vendors can broaden their market, reduce their operating costs, improve response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service consultants can work with your development staff and provide programming, workflow integration, project management support, and mentoring to help you cut development time and costs and expedite your ROI.
System Center 2016 Operations Manager (SCOM 2016) is designed to ensure consistent performance and dependable availability for critical applications by offering centralized, cross-platform tracking of physical and virtual infrastructure installed across on-premises datacenters and private and public clouds. Progent's consulting group offers advanced remote and onsite support to help businesses of all sizes to plan, integrate, tune, enhance and repair SCOM 2016 deployments. Progent can assist you to migrate to SCOM 2016 from older releases or from other IT infrastructure monitoring platforms, or integrate a variety of monitoring tools into a unified IT management ecosystem. Progent can also help you extend your Operations Manager 2016 environment to incorporate resources based in public clouds including Microsoft Azure and Amazon AWS.
For medium-size companies who need network support, Progent can deliver a variety of options such as on-site help, remote assistance, off-site Call Center, 24x7 support with remote system monitoring, emergency staff augmentation, business relocation support, application programming, and professional consultation. For midsize businesses in California or other regions covered by Progent's onsite consultants, Progent provides expert in-person help for solving technical issues rapidly and economically.
Progentís IT outsourcing packages provide budget-friendly computer support for medium-size corporations. Whether it includes planning system infrastructure, creating an internal Help Desk or using an outside one, deploying an updated email platform, monitoring your system, or creating an on-line eCommerce solution, outsourcing your IT technical services can reduce expenses and eliminate risks, permitting IT service budgets to grow in a more moderate and manageable manner than is possible by amassing a bulky, all-purpose in-house IT staff. Progentís Outsourcing White Paper and datasheets explain how Progent can enable you to build a protected and highly available network architecture for your critical Windows-powered business software including Windows Server 2008, Microsoft Exchange Server 2007, and SQL Server.
Progentís Co-managed Help Desk service allows your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution built around the leading shared professional services automation platform for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Linux consulting experts provide small and mid-size companies and software developers support for managing and maintaining Linux computers that operate with Microsoft-based technology. Progent offers your business access to Linux consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISM and CISA credentials. This wide range of experience offers you an easy one-stop consulting firm to help you create and maintain a protected and reliable mixed-platform network and communications solution that supports Linux and Microsoft coexistence by combining MS Windows with leading Linux platforms such as RedHat, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.
Progent can provide affordable remote consulting to help businesses of any size to integrate Amazon AWS cloud services such as Amazon EC2 for virtual machine hosting, Amazon S3, and Amazon Glacier. Progent can help your IT team with every phase of Amazon AWS integration including needs analysis, readiness assessment, architectural design and review, pilot testing, deployment, centralized administration, performance optimization, software license management, backup/restore solutions, and security strategies.
Progent practices information transfer from Progent's consultants to customers. By teaching customers to resolve technical issues that are within their scope, Progent is able to focus on providing hard-to-find skills where Progent has few competitors. Mid-size businesses who utilize familiar freelance consultants or who maintain in-house IT personnel benefit when Progent passes on information about critical technology and tested processes to make their IT environments more reliable, protected, and efficient.
Progent's Citrix consultants can assist your organization to evaluate the strategic benefits of the various versions of Essentials for Hyper-V, help you to use Citrix management tools in your Microsoft Hyper-V network, and demonstrate to you how to deploy Citrix Essentials to enhance the responsiveness, uptime, consistency, and recoverability of your virtualized environment while lowering the cost of resources and support and simplifying management processes.
Progent's Microsoft-certified experts can provide a range of network consulting services to assist organizations of any size to deploy, manage, and troubleshoot networks that include desktops, laptops, tablets, or Windows phones powered by Microsoft Windows 8.1. For larger organizations, Progent's experienced project managers can help design and configure testing environments to assess Microsoft Windows 8.1 and plan and manage Windows 8.1 migration plans following proven methodologies.
Progent's UNIX family consulting experts provide small businesses and software developers help with managing and maintaining UNIX, Linux or Solaris systems that operate with Microsoft-based technology. Progent can give your organization access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM credentials. This wide range of experience offers you a convenient single source to help you build and manage a secure and reliable cross-platform network and communications solution that supports UNIX and Microsoft interoperability by combining Windows with popular variants of UNIX such as Apple Mac OS X, Sun Solaris, IBM AIX, Hewlett Packard HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX or leading Linux variations such as RedHat, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora, Gentoo, Mandriva Linux, Debian-GNU, and Slackware Linux.
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Progent's pricing model is to charge for online service and on-site visits by the minute. Consequently, you are invoiced just for received services. Progent does not impose a higher rate for after-hours or priority support, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and asks no retainer for support services provided during normal working hours. Many support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for fast fixes so you won't be tempted to permit simple problems to stay unaddressed.
Progent's management team consists of seasoned professionals with decades of experience providing computer consulting, technical support, and strategic IT planning to organizations ranging from small offices to global enterprises. Great service calls for great people, and Progent is proud to have put together a management team that can provide businesses with the best service value available anywhere.
Progent offers the support of certified consultants as well as experienced software developers, database administrators, project management experts, Cisco-certified network engineers, disaster recovery/business continuity planning specialists, and certified security professionals to help you to assess the likely advantages of Microsoft SQL Server 2012 for your business, set up test systems at your site or at Progent's test lab, plan and execute out an efficient migration to SQL Server 2012 from earlier versions of SQL Server or from other database platforms, and configure a cost-effective and safe network infrastructure that lets you maximize the business benefit of Microsoft SQL Server 2012.
Progent can provide in-depth remote support for all major technical areas common to small business IT systems and allows you to outsource a variety of strategic, on-demand services such as a temporary CIO to provide senior-level IT design and budgeting capability, a Call Center for help desk services, proactive server monitoring, spam and email-borne virus filtering as an outside-the-firewall service, project management help for major initiatives like site moves orOS upgrades, Cisco-certified experts for designing fast and robust network infrastructure, security specialists to verify data protection and compliance, disaster recovery specialists to design and document business continuity plans, and software programmers to write, enhance, or troubleshoot business applications.
Progent's Microsoft-certified engineers can assist you to streamline desktop PC software update deployment by providing support for administration platforms such as Configuration Manager 2007, SMS 2003, and Windows Server Update Services.
Forefront Threat Management Gateway 2010 is based on the proven security capabilities of Microsoft ISA Server and offers a centrally managed web gateway that acts as a one-server platform for an array of security features such as an multi-layer firewall, URL filtering, antimalware, intrusion protection, reputation services, Virtual Private Network control, plus HTTP and HTTPS inspection. Forefront Threat Management Gateway includes advanced web security reporting capabilities, permits custom reports generated by SQL Server, works with Active Directory to streamline authentication and policy enforcement, and can be deployed as a virtual server to cut costs and enhance availability. Progent's Microsoft consultants can help your company to plan and execute pilot and production deployments; integrate Forefront Threat Management Gateway with Windows 2008, Active Directory, SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint 2010; set up Forefront Threat Management Gateway 2010 to run on a virtual server with Windows Hyper-V; and deliver continuing support and troubleshooting. Progent can also assist your organization to upgrade economically to Microsoft Forefront TMG 2010 from ISA Server 2006 or ISA Server 2004.