Progent offers onsite training customized for individuals who wish to expand their knowledge of the macOS and OS X operating system, Mac computers, or Mac office productivity software including Microsoft Word, Excel, and Outlook for Mac. Progent also offers specialized group or individual online classes for macOS and Mac OS X applications.
Progent's certified failover clustering consultants can help businesses to evaluate the advantages of deploying Windows Server 2012 failover clustering technology to create a powerful fault-tolerant/disaster recovery strategy, help you to plan and install a Windows Server 2012 system, provide online and on-premises consulting services and technical support for failover clusters that include physical servers or virtual machines, and show you how to automate the management of failover clusters.
With Catalyst switches for small and medium-sized businesses, Cisco allows companies to realize all the benefits of adding smart traffic control to their networks. Cisco's switching technology makes it possible to deploy capabilities that make your IT network sufficiently available to handle time-critical needs, expandable to support growth, secure enough to guard restricted information, and capable of differentiating and managing traffic flows to streamline network performance. Progent's CCIE certified engineers can show you how to select and deploy Cisco Catalyst switches that make sense for your business. In addition, Progent's certified security consultants can help you develop a strategic security policy and set up Catalyst switches so they help enforce your security policies. Catalyst switches that Progent supports include the Cisco Catalyst Express 500 switches, Catalyst 3560 switches, Catalyst 4948 switches, and Cisco Catalyst 6500 Series Switches.
Progent's Microsoft Premier professionals offer expert consulting for enterprise-wide implementations of Microsoft Exchange Server. Progent's consultants can show you how to prepare for multi-location Exchange Server installations or updates and can supply onsite personnel to assist large companies with deployments of Exchange Server in the or any region covered by Progent's engineers.
Progent’s wireless professionals can help small organizations design, choose, pilot, deploy and support secure building-to-building wireless bridges that integrate transparently into your IT network while providing a degree of security that matches or exceeds wired interfaces. Progent offers expertise in wireless network technology from Cisco Aironet and Meraki, Proxim, and additional office wireless vendors and can show you how to select and deploy the wireless connectivity solutions that align best your company requirements.
Progent's Cisco-certified wireless integration consultants can assist organizations to configure, manage, and troubleshoot Cisco Wi-Fi products including Aironet and Meraki 802.11ac wireless access points as well as Cisco's Wireless Network Controllers.
Progent provides support services for WatchGuard Firewall/VPN security gateways such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can show you how to select, configure, and maintain a WatchGuard Firewall appliance that fits your network security requirements and budget. Progent can help you to maintain legacy WatchGuard firewall appliances or upgrade smoothly to current WatchGuard firewalls.
Office 365 Exchange Online lets you utilize cloud-resident servers, mailboxes and other Exchange components to lower hardware expense and management hassle. You can use Exchange Online to run all your mailboxes, or you can set up a hybrid solution that incorporates both local and cloud-resident mailboxes. Progent's Microsoft-certified consulting experts can provide affordable remote support to help your organizations to assess the potential advantages of Exchange Online, plan a network topology that makes sense for your business needs and IT budget, carry out an efficient move from your existing Exchange system to one that incorporates Office 365 Exchange Online, train your IT staff and end users, and provide as-needed consulting and technical support.
Progent can help you to prepare for, deploy, and administer System Center 2012 R2 Configuration Manager. Progent can assist you to upgrade smoothly to Configuration Manager 2012 from a legacy change management solution or assist you to enhance your existing SCCM 2012 ecosystem to accommodate your changing business requirements. In addition, Progent can assist you to create an infrastructure that takes full advantage of SCCM 2012 by providing advanced consulting support for associated Microsoft technologies including ADDS, Microsoft SQL SSRS, and Internet Information Services.
Progent's network engineers can assist your company to automate desktop PC change and update deployment by delivering support for management platforms like Configuration Manager 2007, Systems Management Server 2003, and Windows Server Update Services.
Progent offers the expertise of CISM Certified security professionals. The Certified Information Security Manager (CISM) committee defines the basic capabilities and worldwide standards of performance that information security professionals are expected to learn. CISM provides executive management the confidence that consultants who have earned their CISM credential possess the experience and capability to provide efficient security administration and consulting consulting.
Cisco's PIX firewalls have reached end of life and Cisco might not offer support these devices. Progent still offers technical support for Cisco's PIX 500 Series firewalls to help you with maintenance and management and Progent can also help you determine whether to adopt the latest firewall technology available from Cisco. Progent's Cisco-certified experts can help you design and implement a smooth upgrade to Cisco ASA 5500-X firewalls following industry best practices.
If your company operates a Sun Solaris environment or a multi-OS IT environment, Progent's CISM and CISSP-premier security specialists can assist your entire enterprise in a broad array of security topics including security administration procedures, security design and strategies, access control systems and techniques, applications development security, operations security, physical security, communications, infrastructure and web security, and disaster recovery planning. CISM and CISSP define the core competencies and worldwide standards of performance that information security managers are required to master. These certification offer IT management the assurance that those who have achieved their CISM or ISSAP certification have demonstrated the background and knowledge to offer effective security support and engineering services.
Progent has a long background delivering a broad range of online network support and urgent repair services to local governments and school districts across the United States. Progent is one of the pioneers in providing advanced online network consulting and has delivered IT solutions to clients in all 50 states. Online support saves travel expenses and solves problems faster than onsite service calls.
Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating complex network management activities, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding appliances that need important software patches, or isolating performance issues.
Progent’s IT outsourcing packages provide budget-friendly computer support for small companies. Whether it includes planning system infrastructure, creating an in-house Help Desk or outsourcing a one, deploying a new email platform, monitoring your network, or developing an on-line business application, outsourcing your IT technical services can reduce expenses and eliminate uncertainties, permitting IT service expenses to increase in a more linear and controlled fashion than is possible by assembling a bulky, all-purpose internal network support staff. Progent’s Outsourcing White Paper and datasheets explain how Progent can help you create a secure and highly available network architecture for your vital business software powered by Microsoft Windows such as Office XP, Office 2003, and Microsoft Office 2000.
Barracuda Backup is an affordable, subscription-based backup/restore platform for small and medium-size organizations. A Barracuda Backup deployment can include a purpose-built physical appliance manufactured by Barracuda or a virtual appliance with comparable functionality but which uses your own storage hardware. Barracuda Backup protects critical company data generated on-premises, at one or more remote sites, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a physical or virtual Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants offer a wide range of consulting services to assist you to design, integrate, manage and repair a BDR system based on Barracuda Backup.
Progent's Juniper-certified NetScreen consultants can assist you to configure and optimize NetScreen 5200 and 5400 routers, migrate from older NetScreen devices to the latest Juniper products, and repair network infrastructure problems in all-Juniper or mixed-technology systems.
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based analysis tools to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks.
Progent’s Wireless Consulting Services provide a convenient, affordable option for companies of all sizes to integrate, manage, monitor and troubleshoot advanced wireless network solutions. For 802.11n and the latest 802.11ac wireless environments, Progent can show you how to plan and deploy hardware such as Cisco's Aironet and Meraki access points and wireless controllers. For mobile email and web-based applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
Progent’s private cloud hosting service enables small and midsize organizations to run mission-critical applications such as SQL and Exchange Server from a secure Tier III data center on fault-tolerant equipment with offsite backup. Progent utilizes Microsoft's Hyper-V platform for server virtualization and Data Protection Manager (DPM) for backup replication and restore. Smaller organizations can use Progent’s private cloud hosting service to eliminate major investments in the purchase, upkeep, and management of computer hardware and data center facilities while benefiting world-class levels of system reliability and physical security.
Microsoft Windows Server 2012 R2 Hyper-V advances the power of server virtualization in important areas including secure multitenancy, flexible network infrastructure, cloud readiness, expandability and performance, and fault tolerance. Progent's Microsoft-certified consulting experts can help your company to take advantage of Windows Server 2012 R2 Hyper-V to install and manage virtual servers to cut IT expenses and enhance productivity.
Exchange Server 2013 includes significant enhancements to the capabilities of its predecessor Exchange 2010 and delivers important innovations as well as a redesigned structure. These improvements affect key facets of IT like manageability, high availability (HA), security and compliance, operational costs, collaboration, extensibility, performance, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consultants can help you understand the potential business benefits of upgrading to Microsoft Exchange Server 2013, create a cost-effective test and deployment strategy, and educate your IT staff to maintain your Exchange Server 2013 solution. Progent also offers ongoing online consulting and management services for Exchange Server 2013.
Progent can provide fast online support from Cisco CCIE networking experts. Progent's CCIE experts can connect to your environment via advanced remote diagnostic utilities to deliver fast and economical analysis and remediation of urgent network problems.
Progent can help you in any facet of your migration to Exchange Server 2019 such as deploying Windows Server 2019 Core for hosting Exchange; designing high availability infrastructure for an on-premises, Microsoft cloud connected or hybrid environment; moving mailboxes; designing and configuring Windows Hyper-V; configuring HLB; configuring DAG groups with MCDB caching; integrating with Skype for Business 2019 for voicemail; integration with SharePoint; updating firewalls; integration with Microsoft Office 365; and setting up Outlook clients.
Progent’s wireless engineers can help small organizations plan, select, evaluate, deploy and support secure building-to-building wireless bridges that integrate seamlessly into your IT network while offering a level of security that equals or excels wired interfaces. Progent provides expertise in wireless LAN/WAN products from Cisco Aironet and Meraki, Proxim, and additional office wireless providers and can help you identify and install the wireless connectivity solutions that match your business needs.
Progent's Microsoft authorized Consultants offer several ways to help medium-size and large companies create a cost-effective and productive internal Computer Support Help Desk. Progent's consulting services include Return on Investment evaluation, process study and improvement, management reporting, education of in-house personnel, and documentation of processes. Progent's Software Evaluation and Deployment Services help businesses analyze the various high-quality Help Desk application programs on the market and decide what packages might be too expensive, miss key capabilities, or align poorly with your company's business goals. Progent also offers temporary staffing for businesses who need to augment their internal Help Desk team for occasional projects or to fill in for absent or indisposed workers.
Progent’s Microsoft certified experts offer small and mid-size companies enterprise-class consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables companies to install important software rapidly and automatically to appropriate workers, lower software expense and adhere to licensing agreements by determining patterns of usage, improve Windows protection by increasing your knowledge of weak points and by installing critical patches, manage your external workforce through accepted standards independent of connection or geography, and reduce operational expenses by efficiently utilizing the administrative capabilities incorporated into Windows. Progent’s SMS engineers can show you how to use SMS effectively for automated software and application installation, security patch administration, and resource monitoring management including software and hardware inventory.
Progent's Microsoft-certified consultants can help organizations of any size to follow leading practices to configure SCVMM 2012 hosts and host groups, networking, storage, and libraries; design, deploy, and administer private clouds, VMs, and services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for comprehensive monitoring and reporting. Progent can help you to migrate from a legacy edition of SCVMM or from a third-party management platform, and Progent can assist you to optimize and troubleshoot your current SCVMM environment so you realize the highest possible return on investment.
With Cisco Catalyst switches for small and mid-size companies, Cisco enables companies to gain all the benefits of bringing intelligent services into their IT infrastructures. Cisco's switch technology makes it possible to enable features to make your IT network sufficiently available to accommodate time-critical needs, expandable to support future growth, secure enough to protect restricted information, and designed for differentiating and managing traffic flows to optimize system operations. Progent's CCIE and CCNP certified consultants can help you pick out and integrate Catalyst switches appropriate for your company. In addition, Progent's CISM certified security consultants can show you how to develop a strategic protection policy and configure Cisco switches so they powerfully support your security strategy. Cisco Catalyst switching products that Progent supports include the Cisco Catalyst Express 500 switches, Catalyst 3560 switches, Catalyst 4900 switches, and Cisco Catalyst 6500 Series Switches.
E-Mail Guard is Progent's economical anti-spam and virus defense solution that offers small companies enterprise-quality protection from spam, viruses, directory harvesting, and other varieties of email-borne attacks on computer systems. E-Mail Guard is powered by Postini's perimeter management technology, a comprehensive suite of web-based antispam and virus defense services that stop email assaults before they can penetrate the company firewall. Perimeter Manager also lets administrators track and control their email application, irrespective of server platform, hardware type, or geographic location.
Microsoft Exchange 2013 includes significant enhancements to the capabilities of Exchange 2010 and introduces powerful new features plus a revamped architecture. These improvements affect key areas including ease of administration, availability, security, operational costs, teamwork, extensibility, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can help you evaluate the possible business benefits of upgrading to Microsoft Exchange Server 2013, design an efficient validation and deployment plan, and train your IT team to manage your Exchange Server 2013 solution. Progent can also provide ongoing online support and management services for Microsoft Exchange Server 2013.
Progent's engineers can deliver a variety of network consulting services to help organizations of any size to install, administer, and troubleshoot networks that include desktops, laptops, tablets, or smartphones based on Windows 8.1. For enterprises, Progent's experienced project management consultants can help create testing labs to evaluate Windows 8.1 and plan and manage Windows 8.1 deployment projects based on proven methodologies.
Progent's pricing model is to bill for online service and in-person help per minute. As a result, you owe exclusively for received support. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and asks no monthly commitment for support services delivered during regular business hours. Many support firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast repairs so you won't be forced to allow simple problems to fester.
Progent's Microsoft consultants offer cost-effective online support and programming services to assist you to plan, implement, manage, and troubleshoot Microsoft SharePoint 2010 environments that can involve web sites that can function as portals, extranets, document management tools, wikis, data warehouses, business analytics, enterprise search engines, workflows, and other tools to promote and enhance collaboration. Progent can show you how to combine SharePoint 2010 with Microsoft SQL Server and with other databases and with Microsoft's familiar office productivity programs like Excel, Word, Outlook, and Visio. Progent can assist you to migrate from previous versions of SharePoint or move a multi-vendor mix of web technologies into a consolidated and easily managed SharePoint 2010 solution.
Progent's SonicWall firewall experts can help you deploy, maintain, and tune SonicWall firewall/VPN products including the newer SonicWall TZ, NSa and NSsp Series of firewalls and the older SonicWall PRO 1260 Secure Switch products. Progent's CISM and GIAC-certified cybersecurity consultants can help you incorporate SonicWall firewalls into a complete security solution and design protection into your corporate processes.
Progent's Microsoft-certified experts offer computer support and technology consulting services for Microsoft .NET Servers and programs and for Windows Server 2012, 2008 and 2003. Progent’s support team can help you plan, integrate, troubleshoot and manage the entire family of Windows .NET Servers including SQL Server, Microsoft ISA Server, Microsoft Small Business Server, Exchange Server, SharePoint, Windows Hyper-V, Microsoft Lync Server, Microsoft Project Server, and System Center Operations Manager.
Lync 2010 supports Instant Messaging, Presence, voice/video conferencing, desktop collaboration, and both IP-based and public switched telephone network calling. Lync Server 2010 can enhance the functionality of Exchange, SharePoint Server and Office or Office 365 and simplify administration through integration with Windows AD. Lync can also reduce capital and operational costs by eliminating Voice-over-IP hardware and subscription fees, PBX systems, or conventional video conferencing technology. Progent's certified IM and Presence consultants can provide remote and on-premises support services to assist your company to manage and troubleshoot your existing Lync 2010 environment or evaluate the benefits of upgrading from Lync Server 2010 to Skype for Business, which is Microsoft's new version of the product. Progent can also help your organization to design and execute a smooth Skype for Business migration.
For advanced project management assistance, Progent can provide access to veteran information technology professionals with years of experience in IT management, application development, and process design for organizations ranging from Big 4 companies to dot-com startups to government agencies. These high-level IT managers offer project management skills to help enterprise clients follow best practices to ensure that strategic projects are successfully completed on time and on budget.
If your company is producing UNIX-based applications on a network that includes Microsoft Windows-based processors, desktops, and office applications, Progent can provide full-service IT outsourcing that allows you to concentrate on your field of strategic expertise without the constant distraction of maintaining your company information system. Through the use of smart server monitoring and by providing online and on-site support when your company needs it, Progent offers an affordable way for maintaining an IT system that features excellent availability, protection, and performance. Progent's developer assistance services include comprehensive network support outsourcing, virtual server infrastructure, online and in-person support and troubleshooting, network monitoring, and Helpdesk support.
Progent’s Microsoft certified consultants offer a variety of support services for Microsoft Dynamics GP. Microsoft Dynamics GP/Great Plains is a Microsoft financial package and corporate management tool built, like all Microsoft financial solutions, on the expandable and popular platform of Microsoft Windows technology. Dynamics GP 2010, the most recent version of Microsoft accounting software in the Dynamics GP family, provides an affordable tool for controlling and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and human resources. Microsoft Dynamics GP is simple to install and integrate, and with its segmented design you are able to license only the functions you currently need, with the option to expand clients and increase capabilities when necessary. Progent’s Dynamics GP Software support experts can help you install, configure and manage Microsoft Dynamics GP/Great Plains 2010 and also earlier editions of Dynamics GP.
Progent offers a selection of network support packages for small businesses. These information technology outsourcing and network monitoring solutions are based on the proactive problem solving abilities of Operations Manager 2007, a state-of-the-art network and system management software platform that monitors the availability, throughput, and security of your network and isolates incipient troubles before they can disrupt your network. With Progent's affordably priced network service packages, small companies can select a basic co-sourcing service program built around System Center Operations Manager with network monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing package.
Progent’s Co-managed Call Center service allows your business to split responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent’s Co-managed Help Desk service is a collaborative support solution built around the leading shared professional services automation (PSA) platform for managing service requests, ticketing, ownership, progress tracking, and metrics.
Microsoft Lync Server 2013, rebranded Skype for Business, allows businesses of any size to create a manageable and protected communications ecosystem that permits a BYOD computing style with instant messaging, presence, web conferencing with application sharing and whiteboard, as well as IP and PSTN calling across a wide assortment of stationary PCs and handheld devices. Progent's certified Lync Server 2013 experts and network architects can assist you to evaluate the advantages of Lync Server 2013, design an on-premises, cloud-resident (with Lync Online) or hybrid topology suitable for your present and future goals, deploy Lync 2013 in a way that expedites your ROI, and deliver custom online and on-premises training to your management staff and users. Progent offers expertise in key components of a Lync 2013 solution including Windows Server, SQL Server Express and Exchange, and Progent can help you to integrate Lync 2013 with key Microsoft Office and Office 365 apps such as Outlook and PowerPoint.
Cisco offers an extensive array of routers including routers built to deliver the security, performance, and reliability demanded by organizations from small offices to worldwide enterprises. Cisco routers include support for redundancy, automatic failover, and backup power for improved fault tolerance and system uptime. Progent can help you choose and integrate Cisco routers to establish a reliable infrastructure for your IT system and to make it easy to grow as you support new users, start new offices, deploy new services, open your network to clients and partners, and manage an increasingly mobile workforce. Progent can provide help with a variety of routers powered by the Cisco IOS operating system, including Cisco's 800 family of small office routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 3900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for wide area network edge applications, CRS Carrier Routing System for the network core, plus legacy 3600 and 3700 Routers.
Infor CloudSuite Industrial, formerly called SyteLine, is an ERP solution that embodies over a quarter century of experience helping manufacturing and distribution companies to simplify complicated supply chains and improve the efficiency of key processes to get products to market fast and adhere to customer schedules consistently. Progent offers the expertise of an ERP specialist with more than two decades of background with the Infor CloudSuite Industrial/SyteLine product family. Progent offers online or onsite consulting that spans from as-needed advice to comprehensive solution design and project management. Sample services offered by Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, business analysis, customization, Configure/Price/ Quote, web site integration, debugging, ETL, Excel and SQL integration, disaster recovery planning, and DBA services.
Progent's expert consultants can help you define and implement a smooth in-place Exchange Server 2007 upgrade plan that minimizes network disruption, simplifies ongoing service requirements, and makes your Exchange Server 2007 easy to administer. For complicated multi-server or multi-site migrations, Progent offers the knowledge and experience to finish your project quickly and economically. Progent's Microsoft Exchange 2007 help, troubleshooting, and design services include assistance with the integration of outside vendor add-ons to Microsoft Exchange 2007 Server and the creation of unified messaging implementations based on Microsoft Exchange Server 2007.
Progent's Microsoft-certified consultants can provide remote or in-person support to assist businesses of all sizes to plan, deploy, manage, and repair a backup-and-restore solution based on System Center 2012 Data Protection Manager. Progent's consultants can assist you to migrate from older releases of SCDPM or from another backup/recovery platform, and Progent can integrate your SCDPM 2012 implementation for onsite, cloud, or hybrid datacenters. Progent can provide as-needed support for fixing particularly stubborn issues, or full project management support. Progent's consultants can also assist your business to incorporate Data Protection Manager into a comprehensive disaster recovery plan.
Progent's Microsoft-certified consultants can provide online and onsite consulting services for organizations of all sizes to assess the costs/benefits of migrating to Skype for Business or Skype for Business Online from any version of Lync Server or Office Communications Server. Progent can assist your business to plan a local, cloud or hybrid topology; interface Skype for Business with SQL Server,Exchange, SharePoint Server and Office or Office 365; configure HA mechanisms; interface Skype for Business with your PSTN gateway; and interface with third-party communication systems such as Cisco UC and Cisco Video Interop Server (VIS). Progent's certified information security consultants can help you create and validate a security environment for your Skype for Business deployment that meets regulatory requirements.
Progent's background delivering Microsoft .NET services and SQL Server consulting, and Progent's programming experience with Microsoft VBasic, XML, and additional developer tools make it possible to create custom line-of-business applications and eCommerce environments that operate seamlessly with Dynamics GP/Great Plains Software. Progent's Dynamics GP/Great Plains management reporting services can show you how to create reports that let you analyze your business more effectively, turning raw data into useful insights into your business.