If your company network is in Wisconsin you can depend on fast online help from a UNIX, Linux, Sun Solaris, Mac OS X or CCIE-certified expert to fix complex problems affecting your IT network. Progent maintains one of the largest groups of UNIX, Linux, Sun Solaris, Mac OS X and Cisco CCIE support professionals available online of any nationwide service firm in the United States. The cost is competitive, billing is by the minute, engagement is fast, and support is world class.

In case your Wisconsin organization is located far from major urban neighborhoods including Milwaukee, Madison, Green Bay, or Kenosha, help from UNIX, Linux, Sun Solaris, or Mac OS X or Cisco CCIE experts is often limited during a network crash. This can result in a drop in income for your company, angry customers, unproductive employees, and defocused management. By utilizing Progent's remote support, you can get in touch with a Premier professional who can deliver expertise when you require it to get your system running.

Because Progent bills for online support by the minute, your company is invoiced only for support delivered. Progent imposes no initialization fee. Some online service companies apply substantial minimum time requirements or bill for every quarter hour or longer. Progent's by-the-minute granularity and straightforward billing mechanism save you from unexpectedly large tabs for fast fixes.

If your Wisconsin company requires online help for UNIX, Linux, Solaris, Apple macOS and OS X or Cisco technology, go to Progent's remote help, call 866-776-4368, or visit Contact Progent.

Why is Progent's Online Technical Support Program Unique?
Progent's seasoned staff of online support engineers possesses a broad range of world-class computer knowledge. This enables Progent's online technical support specialists to deal successfully with the most complex technical problems faster than is possible with ordinary third-party service organizations or with the in-house support resources usually found in small or mid-size companies. Progent has developed the technology and experience to repair problems economically in a wide variety of network configurations that incorporate mixtures of UNIX/Linux, Sun Solaris, Apple macOS and OS X, Microsoft Windows, and Cisco products. (See Progent's customer testimonials.)

Progent's UNIX/Linux, Solaris, Apple macOS and OS X, and CCIE engineers have qualified for advanced credentials including Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Progent's remote support engineers also have a number of high-level Cisco credentials including Cisco Certified Internet Expert (CCIE) in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

To help companies who operate environments featuring a combination of UNIX, Linux, Solaris, macOS and OS X, and Microsoft Windows technology, Progent's online service team can provide the assistance of consultants have earned important Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). To provide advanced security consulting, Progent offers phone-based contact with professionals who hold the industry's top security credentials including CISM Engineers, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional engineers. The scope of Progent's technical knowledge coupled with Progent's group approach to repairing network difficulties allows trouble ticket escalation, when called for, to specialists with relevant background to resolve unusually tough jobs. This speeds up resolutions of serious problems, prevents system disruption, and reduces technical support invoices.

For companies anywhere in Wisconsin, Progent allows immediate remote communication with a UNIX/Linux, Solaris, Apple macOS or OS X specialist for critical assistance to troubleshoot information system issues that are affecting productivity and are outside the scope of your ordinary IT maintenance group. Progent's UNIX/Linux, Sun Solaris, Apple macOS and OS X, and CCIE-Certified service team can interface with your system with the latest remote troubleshooting tools in order to provide rapid and efficient analysis and remediation of critical computer issues.

Services Progent's Phone-based Consulting Experts Can Provide Your Wisconsin Business
Progent network consultants are qualified to offer expert help for an extensive set of UNIX, Apple OS X, Cisco, and Windows technologies including:

Remote Support Services for UNIX/Linux, Sun Solaris, and Apple macOS and OS X Systems
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote computer support team can assist Wisconsin small businesses with a large set of computer products and technologies including system infrastructure, messaging support, security consulting for networks and company processes, Windows coexistence with UNIX/Linux, Solaris, or Apple macOS and OS X systems, VMware technologies for server economization and centralized management, and migration from legacy systems to modern solutions based on newer versions of UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Windows.

Progent's support professionals can provide remote troubleshooting for systems powered by major derivatives of the UNIX OS including: Apple macOS and OS X, Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO and Silicon Graphics IRIX (SGI/IRIX) or mainstream Linux packages including RedHat, SUSE Linux, Debian-GNU and Slackware Linux.

Cisco Network Infrastructure and Security Solutions
Progent is unmatched in the network support industry for providing fast and affordable access to Cisco Certified Internetwork Experts (CCIEs). CCIEs are sought-after network consultants who qualify for this rare credential by completing strenuous examinations administered by Cisco. Most Cisco CCIEs are employed by big corporations or national Internet service providers, and so their skills are not readily available to the general public.

Progent is one of the only IT support providers that makes sure that Cisco CCIEs are accessible to assist small and mid-size businesses. In addition, Progent can provide quick contact with a CCIE by phone so that you can get immediate support for urgent network problems that are disrupting your productivity but are beyond the comfort zone of your ordinary network maintenance resources. Progent's CCIE engineers can tie into your system by utilizing secure on-line troubleshooting tools to execute rapid and affordable analysis and repair of urgent system problems.

CCIE Certified engineers from Progent can assist your business to architect, configure, and service a converged network infrastructure that can simplify business processes, reduce expenses, and accelerate time to productivity. By offering Cisco integrated services routers experience with Cisco Catalyst switches support and Aironet wireless technology integration help, Progent can dramatically enhance the strategic value of your information network in Wisconsin. To see additional information about Progent's support for Cisco infrastructure, refer to Cisco Network Engineering Services.

Microsoft Partner for Phone-based Consulting for Microsoft Windows
Progent's Microsoft-expert remote service engineers can deliver computer system repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can help you with a broad range of technology practice areas including Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 consulting, Windows Server 2008 R2 maintenance, Microsoft Exchange Server 2019 planning and configuration, MS Exchange 2016 migration, Exchange 2013 consulting, Exchange Server 2010 monitoring and support, SharePoint Server 2016 migration and hybrid deployment consulting, SharePoint Server 2019 design and integration, Skype for Business Server planning and deployment support and Lync migration, Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting, System Center 2016 Operations Manager (SCOM 2016) hybrid cloud monitoring, System Center 2012 Operations Manager (SCOM 2012) network monitoring, Project Server and Server Online planning, SBS Server support, and Windows 2012 R2 Essentials cloud integration.

Premier Network Security Consultants
Progent provides you access to qualified CISM, CISA and CISSP security engineers who can deliver a range of system protection solutions to bolster the immunity of your UNIX/Linux, Sun Solaris, or Apple macOS and OS X environment against assaults or help your business to revive quickly from an attack. Security solutions available from Progent include: comprehensive security evaluation using technologies such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; fast recuperation from malicious assaults; setting up firewalls; planning safe techniques for remote and mobile access; securing your email infrastructure from spam and DHA attacks; and offering 24x7 network monitoring. For additional information concerning Progent's security support for small and medium-size businesses, go to Progent's Professional Services for System Security.

Applications Support: Webinar Training, Custom Development, Integration
Progent's Mac technology consultants can promote the creative aspect of Macintosh environments by offering help services and training in graphics, audio, and video. Progent's support professionals can provide expertise in a variety of Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with specific jobs such as capturing or digitizing audio or video or configuring an audio/video post-production studio.

Progent's Application Experts Team can supply professional consulting expertise and education in special application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for Microsoft business applications such as Microsoft CRM, MS Project, MS Word, and MS Office Excel. To read more on Progent's consulting, programming, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

Call Center Support and Outsourcing Alternatives
Progent offers three support programs for Call Center assistance that include UNIX/Linux, Sun Solaris, macOS and OS X, Cisco and Microsoft Help Desk Outsourcing Support Services, Virtual Help Desk Services, and Help Desk Operations Consulting and Staffing Services.

Progent's Help Desk Outsourcing Services are intended primarily for businesses who require the timely availability of an effective Help Desk but who have limited budgets and internal support resources. Progentís Virtual Help Desk is a seamless supplement to your current Helpdesk team. Progent can operate as a main Call Center for your organization, serve as an escalation resource for tough technical problems, or be ready in overflow instances when your ordinary resources are too busy. Progent's Help Desk Consulting Services can aid you in establishing an effective new Call Center or improving your current one, selecting or programming Call Center application software to address the special needs of your business, or adding temporary personnel to work remotely in conjunction with your in-house Help Desk resources during demanding events such as software migrations.

Progent is a Microsoft Partner and maintains a large roster of Cisco-authorized network experts. Progent's Call Center staff of experienced UNIX, Linux, Solaris, macOS and OS X, Cisco and Microsoft experts are ready to provide your clients easy access to a reliable support team with extensive background in telephone-based help and remote access repair service for small and midsize business information systems. Progent's concentration is on earning the Call Center a positive reputation as a solid driver of business performance, and Progent's target is to fix and not merely record problems. For more concerning Progent's Help Desk support, go to Progent's Help Desk Call Center Support.

Progent's Remote Support Tools
Progent's highly evolved customer support database application stores extensive histories of all support delivered to Progent's customers. Each authorized Progent staff consultant has the benefit of the details of support rendered to every customer by any team engineer. This database of trouble tickets and fixes is structured as an easily retrievable proprietary knowledge base that permits Progent's online support professionals to share their experiences with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's certifications with major vendors including Cisco and Microsoft permit access to other extensive support knowledge bases as well as to vendors' in-house technical personnel that enable Progent's remote consulting experts to come up with the optimal resolutions promptly.

Contact a UNIX, Linux, Sun Solaris, Apple Mac or Cisco Network Assistance Expert Now
To learn how you can get in touch with a UNIX, Linux, Solaris, macOS or OS X engineer or a Cisco CCIE for urgent remote engineering expertise in Wisconsin, phone 1-800-993-9400 or visit Expert Remote Computer Support.


An index of content::

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Progent uses an enterprise-class support reporting system that stores and organizes complete documentation for all billed services. Unlike some independent consultants or small support firms who provide minimal documentation or details of services done, each service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the support documentation sent by each staff member to each customer. The practice of detailing and organizing support records results in more efficient service and eliminates a slew of typical problems such as when a support client is virtually held hostage to a consultant who refuses to release vital service information.

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Azure Disaster Recovery Professionals
Specialist for Azure Hybrid integration

Progent can help small businesses to migrate all or part of their network infrastructure to the Microsoft Azure cloud. This can streamline IT administration and lower hardware expense. Azure offers a wealth of public cloud services and Progent can help you to evaluate the advantages and restrictions of different cloud networking architectures you can use with Azure. Progent can help you manage cloud-based or hybrid cloud and on-premises applications and resources and make sure that you avoid the common errors small companies make when migrating to a public cloud. Progent can show you how to configure cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle user identity with Azure Active Directory, and automate backup-and-recovery mechanisms with Azure Backup. Progent can also show you how to prepare firewalls and VPN tunnels and to manage Apple iOS devices and Google Android smartphones and tablets.

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Knowledge Transfer for Server
MS Certified Network One-On-One Training

Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to deal with technical issues that are within their scope, Progent can concentrate on providing hard-to-find skills where Progent faces few competitors. Mid-size businesses who work with familiar freelance consultants or who employ internal IT personnel benefit when Progent passes on knowledge about new technology and tested processes to make their networks more robust, protected, and productive.

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Citrix Virtual Application Delivery Specialists
Presentation Server Online Consulting

Progent's Citrix-certified experts can assist your business to plan, install, administer, and support a virtualized Windows application delivery and management solution based on XenApp. Progent's Cisco CCIE network consultants can show you how to enhance your network infrastructure for delivering server and client-side applications, and Progent's datacenter management and support consultants can help you to manage and maintain an off-site datacenter that features high uptime, enhanced protection, and rapid disaster recovery.

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Progent's CCIE-certified network infrastructure experts have extensive experience helping Internet Service Providers to design, implement, manage, tune, and troubleshoot fault-tolerant, scalable connectivity solutions appropriate for shared public networks.

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SCCM Asset Management Technical Consultant
SCCM Distribution Point Network Consultants

System Center Configuration Manager automates software provisioning across multiple sites, centralizes compliance settings management, inventories network assets, guards against corporate data leakage, performs network health reporting, enables safe end-user self service, and offers a common control mechanism for administering multi-OS networks based on on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consulting team and Azure cloud specialists can assist you with any facet of planning, implementing, operating and troubleshooting a System Center Configuration Manager solution for on-premises, cloud-based, or hybrid networks.

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