For small office computer networks located throughout the state of Wisconsin, Progent's Microsoft authorized technical team members can deliver online assistance and troubleshooting to resolve your computer network issues fast and affordably. Progent has developed enterprise-grade skills, advanced software utilities, and support knowledge bases to diagnose and fix computer network problems without the expense and delays associated with onsite service visits. In case your Wisconsin company is located beyond the larger metropolitan areas such as Milwaukee, Madison, Green Bay, or Kenosha, your nearby network support options may be limited in expertise, or not available during urgent situations. This results in a computer network that is unusable or causing efficiency loss due to technical issues persisting for too long. Progent's team of field proven network engineers average more than ten years of real-world computer industry experience, in the trenches of computer network support, performing a wide variety of technical tasks for a broad range of clients. This means you get not only the technical competency needed for the job, but a consultant with demonstrated methods for applying that expertise to provide affordable network solutions.

Progent is a Microsoft-certified Partner
Because Progent is a Microsoft Partner, each Progent engineer has access to the technical and educational resources needed to deliver the best computer help available. Progent's IT outsourcing, Help Desk, Microsoft 365 deployment support, and application development services allow small business customers to benefit from the wide array of knowledge found in the IT departments of big enterprises without the significant cost and hassle of building and managing a large in-house network support team.

Windows Server 2022 Planning and Integration Consulting
Microsoft Windows Server 2022 expands on the technology behind Microsoft Windows Server 2019 and associated products to provide improvements in critical areas such as security in depth, native support in Azure for popular Windows Server workloads, unified administration for hybrid datacenter and multi-cloud deployments, plus greater uptime for Azure-based virtual machines. Progent's Microsoft-certified Windows Server 2022 experts can assist your organization to plan and carry out an efficient migration to Windows Server 2022 based on your existing network architecture or a new on-prem, cloud-hosted, or hybrid environment. Progent's consultants can assist you to assess the business value of moving to Windows Server 2022 and can show you how to deploy Windows Server 2022's latest features including Hotpatching, DNS-over-HTTPS security, and Storage bus cache for standalone servers. For more information, see Windows Server 2022 planning and migration expertise.

ProSight LAN Watch Server and Desktop Remote Monitoring Service
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management staff and your Progent engineering consultant so that any looming issues can be addressed before they can impact your network. Learn about the entire ProSight series of value-priced managed services for small and medium-size businesses.

Expertise for Setting Up Multiple Public Clouds
Progent can help your IT team to design and administer networks that include resources from multiple public clouds. Progent offers a range of public cloud support services that include Azure hybrid cloud design and integration services, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) development, and Google Cloud Platform administration. For more information, see Progent's consulting experts in integrating and managing multiple public cloud services.

Unified Communications Manager and Unified Communications Manager Express Consulting
Cisco Unified Communications Manager, previously named CallManager, operates as the heart of Cisco's communications and collaboration portfolio. Unified Communications Manager and Cisco Unified Communications Manager Express (CME) offer a location-independent IP-PBX by integrating with unified messaging applications such as Cisco Unified CM IM and Presence Service, Cisco Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR), and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact solution. Progent's Cisco-certified Cisco Unified CM experts can assist with any aspect of Unified Communications Manager configuration and troubleshooting in areas such as integrating Voice over IP phones and desktop video IP phones, reviewing dial plans, setting up SIP trunks and CUBE session border controllers, installing ISR G2 routers with CUBE support, designing UCS server clustering solutions for survivability, and integration with Microsoft Exchange Server and Skype for Business.

Microsoft Teams Planning and Integration Consulting Services
Microsoft Teams is the successor to Skype for Business Online as Microsoft's flagship cloud platform for group communications and cooperation. Progent's Teams experts can assist your business to design a migration to Teams from Skype for Business Online or Lync Server and configure, manage, and debug a cloud-based or hybrid implementation of Teams. Progent can assist you to integrate Teams with Microsoft 365 apps, Exchange, SharePoint, and your phone infrastructure.

MS Exchange 2019 Server Deployment Services
Progent can assist you in any facet of your upgrade to Exchange Server 2019 including configuring Windows Server 2019 Core for hosting Exchange; designing HA architecture for a local, Microsoft cloud connected or hybrid deployment; migrating mailboxes; planning and configuring Hyper-V; setting up hardware load balancing (HLB); building Database Availability Groups (DAGs) with MCDB caching; integrating with Skype for Business 2019 for voicemail services; integration with SharePoint Server or SharePoint Online; preparing firewalls; integration with Microsoft 365; and configuring Outlook. To learn more, see Progent's Microsoft Exchange Server 2019 planning and configuration services.

Azure cloud Integration Consulting
Progent's Microsoft Azure planning and integration experts can help you with every stage of Azure cloud integration such as requirements analysis, readiness assessment, system architecture, pilot testing, deployment, automated management, performance tuning, license management, disaster recovery strategies, security policy enforcement, and regulatory compliance validation. Progent can assist your IT staff to configure and debug firewall appliances and VPN tunnels so that your users can safely access to Azure-based services, and Progent's Microsoft-certified consulting experts can help you integrate key Microsoft platforms to run in Azure including Microsoft Windows Server, Exchange Server, SQL Server and SharePoint. Progent can also assist your organization to create a hybrid environment that seamlessly combines on-premises datacenters with Azure-based services.

Online Desktop Call Center Services for Small Organizations
Progent's Standard Help Desk Services offer a complete service desk solution that manages all aspects of remote desktop support from service requests through ticketing, managing responsibility, remote desktop control, status tracking, problem resolution, and and reporting. Designed for smaller organizations with few if any dedicated supprt technicians for desktop issues, Progent's Help Desk Services offer remote support at a significant savings from Progent's regular desktop service rates. Progent can also provide rapid on-demand escalation to Level 2 and Level 3 consultants to resolve challenging problems. For details, visit Progentís online desktop Call Center services for small organizations.

CISSP-certified Cybersecurity Consultants
Progent's CISSP-premier network security experts can help organizations of all sizes with any aspect of IT security. Progent can help implement efficient cybersecurity solutions that protect a small business against advanced threats or Progent can plan, configure, and manage an end-to-end security environment for hybrid networks that support local, remote, and mobile clients sharing network resources distributed over multiple physical sites and various clouds.

Progent's 24x7 Ransomware Hot Line
Progent's Ransomware 24x7 Hot Line is designed to assist organizations to complete the time-critical first phase in mitigating a ransomware attack by stopping the bleeding. Progent's online ransomware engineer can help you to identify and isolate breached devices and guard clean resources from being compromised. If your system has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.

Progent's Integration Services for Windows 2012 R2 Server Essentials
Microsoft Windows Server 2012 R2 Essentials is a value-priced, entry-level platform that allows small organizations to transition from the traditional physical on-premises datacenter to the new hybrid networking paradigm that combines both local and virtualized cloud-hosted resources. Progent's Microsoft-certified Windows Server 2012 R2 Essentials consulting experts can provide budget-friendly remote expertise and troubleshooting support to help you manage your Microsoft Windows Server 2012 R2 Essentials environment. Subsequent to producing Windows Server 2012-R2 Essentials, Microsoft developed Windows Server 2016 Essentials and then Windows Server 2019 Essentials. These updated versions improved Azure integration but eventually removed the pivotal Administrative Dashboard from the Essentials Experience Role. This means that all management and configuration must be performed by hand. This also eliminates the client backup and remote web access functions. Microsoft recommends that small organizations using Windows Server Essentials move to Microsoft 365. Progent's Microsoft Azure planning and integration consultants can help you design and carry out an efficient migration from any release of Windows Essentials to Microsoft 365.

Talk to a Progent Computer Consultant
To learn how to contact a Progent computer support expert for remote or on-premises help, call 1-800-993-9400 or go to Remote Network Support.

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