For office networks located throughout the state of Wisconsin, Progent's Microsoft and Cisco certified technicians can provide online support and remote troubleshooting to solve your network troubles fast and cost effectively. Progent has developed top-notch expertise, sophisticated tools, and support databases to diagnose and repair IT problems without the high cost and delays normally associated with in-person service dispatches.
If your Wisconsin company is located beyond the larger urban areas such as Milwaukee, Madison, Green Bay, or Kenosha, your local network systems support options may be limited in expertise, or not available during an emergency. This can result in a computer network that is unpredictable or causing productivity loss due to technical issues going unresolved for too long. Progentís group of expert network engineers average more than ten years of real-world computer industry experience, in the trenches of network support, performing a wide variety of technical tasks for a extensive range of customers. This means you obtain not only the technical competency needed for the job, but a consultant with field proven methods for applying that expertise to assist with excellent network solutions.
Remote Support for Microsoft Windows and Cisco-based Network Environments
Progentís Technical Response Center offers world-class remote technical support for Microsoft Windows and Cisco-based environments anywhere in the U.S. Progent's certified engineers have the expertise to help you to analyze and solve complex network problems quickly and affordably. The breadth of technical expertise offered by Progent's team of engineers makes it possible to escalate even the most difficult issues to appropriate specialists as required. Whether you need occasional phone support and online troubleshooting or continuing availability of a Help Desk Call Center, Progent's engineers can provide your company with enterprise-level support without the high cost and administrative hassle of running a large in-house support organization.
Amazon AWS Cloud Migration Consulting
Progent's Amazon Web Services (AWS) integration consultants offer affordable online support to help companies to access Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for expandable high-performance storage, and Glacier for value-priced long-term archiving. Progent can assist you with every aspect of Amazon AWS migration and troubleshooting including needs analysis, readiness assessment, system design, pilot testing, configuration, centralized administration, performance optimization, software license management, disaster recovery mechanisms, and security and compliance. Progent can provide advanced expertise with firewalls and VPN connections and can help you deploy cloud-centric or hybrid ecosystems that seamlessly incorporate Amazon AWS resources. Progent offers as-needed consulting or Progent can deliver comprehensive project management outsourcing services to help you migrate smoothly to the Amazon AWS platform.
Microsoft Desktop Virtualization Consulting Services
Microsoft's virtual desktop technologies reduce the effort required for IT managers to install applications so that they are standardized throughout a corporate workforce, provide the ability to control rights to business information, and allow quick installation of new or upgraded desktops. With Microsoft Windows Server 2016, the Terminal Services utility has been enhanced and named Remote Desktop Services or RDS. Microsoft's innovative Virtual Desktop Infrastructure behind Remote Desktop Services streamlines client access, improves responsiveness, tightens data security, centralizes administration, and provides a nearly seamless client environment. Progent's Windows Server 2016 consultants can help your company to evaluate the strategic benefits of Microsoft's desktop virtualization technologies, configure test and production environments, improve your system infrastructure to accommodate virtualized clients effectively, evaluate and resolve security issues, and train your network administrators to follow industry best practices to achieve a fast ROI from client virtualization.
Cisco VoIP Phone and IP Video Phone Configuration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can assist you to integrate, maintain, and debug Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent offers support for all models of Cisco's IP phones from legacy VoIP devices to the latest HD media phones. Progent's IP telephony experts can also assist you to integrate your VoIP phones and video IP phones with Unified CM, originally branded CallManager, or with Unified Communications Manager Express to build a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to install Cisco Unified Communications Manager applications such as Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail management, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for creating an advanced customer contact solution. Progent's consultants can deliver expertise with any facet of Cisco IP Phone integration including designing dial plans, resolving IP phone registration issues, integrating SIP trunks and CUBE internetworking, installing Cisco ISR routers with CUBE internetworking support, and creating Cisco UCS server clustering and Cisco Survivable Remote Site Telephony solutions for high availability.
PC Desktop Consulting and Support Services
Progent offers a wide array of cost-effective support services to help your business to deploy, configure, repair, and manage desktop PCs and notebooks based on Microsoft Windows, Apple macOS and OS X, or popular versions of Linux. Progent's desktop support services include Windows 10 migration assistance, Microsoft Windows 8.1 consulting expertise, Microsoft Windows 7 technical support, Microsoft Office and Office 365 integration, and 64-bit processing upgrades.
Easy Engagement and Billing Structure
Progent's simplified by-the-minute billing model has no complex contracts, retainers or hidden fees. Many other companies have minimum billable time or other extra fees that drive up support costs. For remote support from Progent during normal working hours, you only get billed for the actual time spent working on your issue. If it only takes ten minutes to solve your problem, then you are only charged for ten minutes. For regularly scheduled onsite service work booked more than twenty-four hours in advance, you are billed only for the time when Progent's expert is actually on-site solving your problems. Just Progent's competitive by-the-minute rate. For emergency same-day on-site service calls, you might be billed for our expertís travel time, but never an increased emergency rate. Since Progent maintains a large pool of expert consultants located within the entire service territory, an available consultant is typically near to help. Progent can also offer on-premises support to most zip codes in the United States within one business day of receiving a service call. Progent's online support group has delivered help to small companies in every state in the U.S (See Progent's nationwide testimonials.)
Progent's Online Consulting and Training Support for Office Word and Microsoft Office 365 Word
Progent's certified Office Word and Office 365 Word experts offer a wide selection of economical remote consulting services to assist your organization to manage your legacy Microsoft Word solution or help you to upgrade to a newer version of Office Word. Services available from Progent's experts include VBA programming, identifying and fixing compatibility problems between different releases of Word, integrating Word with other Microsoft Office applications like Excel and Outlook or with 3rd-party platforms and add-ons,infrastructure optimization for dependable. reliable cloud access, security and compliance support, and smart phone and tablet integration, and remote Microsoft Office Word training tailored for individuals or groups.
Cisco Unified Messaging and Collaboration Consulting
Progent can provide remote or onsite help from a certified CCIE specialist to help you to design, implement, administer and repair converged communications networks that incorporate Cisco Unified Communication products in a local, distributed, or hybrid cloud deployment. Progent's Cisco Unified Communications engineers have extensive backgrounds helping companies of all sizes to create advanced collaboration solutions by delivering expert services that include Cisco Unified Communications Manager and CallManager system design and deployment, VoIP phones setup, and Cisco wireless VoIP phone deployment. Progent's consultants can help you with Cisco's extensive library of UC applications like Jabber, WebEx, Unity Connection, Unified Contact Center, and Unified Mobility.
Microsoft Windows Server 2012 R2 Integration Services
Progent's Microsoft-certified Windows Server 2012 support experts can help you to assess the benefits of Microsoft Windows Server 2012 R2 for your organization, create pilot environments and rollout strategies, tune your network infrastructure for on-premises, multi-site, cloud-based, and partial-cloud datacenters, train your IT management, staff, develop an enterprise-wide security strategy, automate IT management, assist with application development, and build and validate a DR/BC plan. If your organization is thinking about moving from Microsoft Windows Server 2012 R2 to Microsoft Windows Server 2016, Progent's Windows Server 2016 hybrid cloud solutions experts can assist you to assess the benefits of Windows Server 2016 for your environment and plan and carry out an efficient move to Windows Server 2016 and Hyper-V 2016 based on a local, cloud-centric, or hybrid architecture.
Deployment Support for Microsoft Lync 2013
Microsoft Lync Server 2013, now called Skype for Business, allows organizations of all sizes to build a centrally managed and protected communications ecosystem that permits the modern Bring-Your-Own-Device computing model with instant messaging, presence, web conferencing with app sharing, and both IP and PSTN telephony enabled for a broad assortment of desktop and mobile devices. Progent's certified Lync Server 2013 experts can help you to assess the business benefits of Lync 2013, create an in-house, cloud-based (with Lync Online) or hybrid topology suitable for your current and long-term goals, deploy Lync Server 2013 in a way that expedites your return on investment, and deliver live online and on-premises training to your management staff and end users. Progent offers in-depth expertise in critical pieces of a Lync Server 2013 deployment including Windows Server, SQL Server Express and Exchange, and Progent can help your organization to combine Lync Server 2013 with key Microsoft Office and Office 365 applications including Outlook clients, Word and PowerPoint. Progent's Microsoft Skype for Business consultants can also assist your organization to design and carry out an efficient migration to Skype for Business.
Windows Server 2016 Hybrid Cloud Solutions
Progent's Microsoft-certified IT consultants can provide Windows Server 2016 integration consulting services to help businesses of all sizes to design and implement a smooth move to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud-centric, or hybrid architecture. Progent can assist your company to assess the business value of Windows Server 2016 for your enterprise and can help you with any aspect of designing, configuring, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can help your organization to take advantage of the many innovative high-availability and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus multi-domain failover clusters.
System Center 2016 Consulting Services
Microsoft System Center 2016 delivers major enhancements for managing hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of System Center 2016, extend or optimize your current one, migrate smoothly from a previous release of System Center, or debug your System Center solution.
Contact a Progent Computer Support Expert
To see how to access a Progent computer consultant for remote or onsite support in , phone 1-800-993-9400 or go to Online Network Support.