Immediate, Affordable Remote Computer Troubleshooting for Worcester, Massachusetts Small Companies
For over twenty years, Progent has specialized in delivering world-quality computer support services to customers with small-business IT budgets. Progent has built a unique service solution that includes a low-overhead, tightly connected virtual office infrastructure, sophisticated remote troubleshooting tools, a large team of engineers accredited in a wide array of IT practice areas, a Help Desk operational model that maximizes responsiveness and guarantees follow-up, a global group of remote service experts, on-site service options for the majority of most zip codes in the United States, and a company ethos committed to resolving network problems in the shortest time and at the least cost to clients.
For mid-size and large businesses, Progent offers co-sourcing and project management services to add to the skills of your internal network service group. This can cut costs and minimize technical risks for big IT initiatives such as application development, disaster recover/business continuity preparedness, security audits, merging datacenters, or technology migrations and upgrades.
Progent can also offer access to accredited consultants to help your business to design and execute a sensible cloud computing strategy.
Core Technical Areas Serviced by Progent for Worcester, Massachusetts Office Networks
As a Microsoft-certified Partner consulting firm that maintains a world-class group of Cisco Certified CCIE network infrastructure consultants and Apple certified engineers, Progent offers urgent assistance and low-cost remote consulting to Worcester, MA businesses for a wide range of information technologies including:
Support Delivery Options Available for Worcester, Massachusetts Businesses
Progent offers a variety of options for providing small companies and local governments with cost-effective IT services for technical support, consulting, hosting services, and IT management. Progent's model for delivering computer support is built on the Call Center operational structure common to larger IT support groups. Progent's Help Desk Service Mechanism ensures rapid response, comprehensive service records, reliable follow-up, and strict cost monitoring across a range of IT support delivery alternatives that include online repairs, in-person support, high-end consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Remote IT Management
- Remote Support
Progentís Technical Response Center (TRC) provides urgent and scheduled online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's certified service experts can help customers to troubleshoot and repair hardware and software problems without the expense or delay of on-premises service visits. The background of Progent's IT consultants allows them to handle most network problems rapidly. For the most complex problems, Progent's breadth of knowledge makes it possible to escalate support calls to world-class specialists. Progent offers a convenient, web-based registration process for new customers to accommodate urgent network problems and Progent bills per minute with zero sign-up charges or minimums, so you pay only for the help you get. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Find out more information about Progent's online network troubleshooting services.
- On-site Support
Progent provides onsite computer assistance for signed-up clients in larger cities in the U.S. Progent's on-site service technicians can operate in tandem with Progent's online service engineers to deliver small businesses the ideal combination: onsite service professionals when you require them as well as the remote expertise of Progent's seasoned team of IT engineers, security specialists, and business software developers. The response time for in-person service calls is typically less than one business day. There is no sign-up or retainer charge for registering as a Progent client for on-premises service. Learn more concerning why to register for Progent's onsite network support.
- Help Desk
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that handles all facets of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging problems. To learn more, see Online Help Desk Services.
- Consulting Services
Progent offers small businesses affordable access to world-class consultants who can deliver help with critical products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network infrastructure, network security engineering, non-stop it system design, virtual server solutions, plus configuration, programming and training for small business software including financials, ERP, business analytics, sales automation, and productivity software. Progent can help with one-time projects such as office relocations and massive software upgrades, extended projects such as business analytics software programming and support, relational database software development and DBA services, and web design, continuing support including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and system administration, or emergency services such as data restoration and malware removal.
- Application Hosting
Progent can host key applications like Exchange Server and Microsoft SQL to provide small and midsize companies with greater levels of availability, security, and performance than is possible using the class of on-site data center that is realistically affordable for most small and midsize organizations. Since Progent uses the same facilities that host the equipment of some of the world's biggest information technology organizations, Progent can save you the investment in building and managing the infrastructure required for enterprise-class cooling, electrical backup, and uninterruptible Internet access. For managed applications, Progent can also ensure that upgrades and service packs stay updated, protection and efficiency is constantly tracked, and systems and data files are consistently backed up and available for full and rapid restoration. Learn additional information about Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers full hosting for all of a small or midsize organization's servers in a setting that not only delivers the top level of availability and expandability but that is in addition simple for clients to transfer to a different support provider or to move internally if your situation warrants it. Progent's Private Cloud hosting service is founded on mature virtual server techniques that permit businesses with multi-vendor networks to benefit significantly on the costs of capital equipment, infrastructure maintenance, and IT management while getting enterprise-class reliability and an unprecedented level of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed service, can handle the mixed- platform and non- standardized environments common with small businesses, and keeps ownership of the software licenses in the customer's possession so that moving to a different virtualized system is fast, safe, and inexpensive. This avoids becoming a captive to a specific hosting provider while still offering all the savings related to SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting Services
Progent can provide expert remote support services to help companies of any size integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid architectures that seamlessly combine physical resources along with cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of public cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Azure design and deployment services, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent's affordable ProSight family of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning technology to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the entire threat lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with legal and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also help you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup activities and enables rapid restoration of vital files, applications and VMs that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver advanced support to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, optimize and troubleshoot their networking hardware such as routers, firewalls, and load balancers plus servers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that network diagrams are kept current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating appliances that need critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security companies to deliver web-based control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management staff and your Progent consultant so that all potential problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with information security standards, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's preparedness either to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup/recovery system that meets your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the baseline system software and office productivity programs used by the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also can provide help for an ever more sophisticated collection of network products including firewalls, routers and switches, VoIP options, and wireless networking. In addition, Progent's
CISSP-Certified security consultants,
CISM-certified security engineers, CISA-authorized security audit specialists and GIAC-certified information assurance experts can provide a company-wide view of system security and can help with complex security programs such as SIEM solutions to help enterprises meet industry standards and government regulations for network information protection and incident reporting.
The breadth and size of Progent's engineering team offer a powerful array of advantages to organizations wishing to increase the productivity of their information system within an affordable budget. These benefits include:
- Best Industry Practices
Progentís team of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on industry experience, at the front lines of network support, executing a wide range of technical projects for an extensive mix of clients. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its support staff. This ensures that you get not just world-class IT help, but also a support engineer with proven approaches for fixing actual network problems efficiently.
Read more concerning Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing model is to charge for remote support and in-person visits by the minute. Consequently, you are charged exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or priority support, and Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no registration fee and asks no monthly commitment for support services provided during regular business hours. Many service organizations demand large minimum payments or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity avoids major bills for fast repairs. An additional advantage of granular pricing is that clients are not tempted to permit incipient problems to fester until they become major problems.
Find out additional information concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of IT Support
Progent has created a sophisticated support reporting system that records and formats detailed documentation for all billed support activities. Unlike some independent consultants or local service organizations who offer scant documentation or specifics of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support reports sent by every consultant to each customer. The practice of documenting and organizing support records allows more efficient service and eliminates a slew of common problems such as when a support client is virtually held captive to a consultant who refuses to release the keys to the kingdom.
Read additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent faces few competitors. Small businesses who work with independent consultants or who employ in-house support staffs gain when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more reliable, secure, and productive.
Find out additional information concerning Progent's knowledge transfer services.
In case your Worcester, Massachusetts business needs to get in touch with Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.
Immediate Online Network Support
For immediate online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).