Low-cost Computer Help from Microsoft and Cisco Qualified Experts for Businesses in Worcester, MA
By offering world-class know-how when you need it, making available specialized expertise for critical business applications, offering innovative services such as virtual server hosting, invoicing solely for help you receive, and requiring no sign-up fees or retainers for standard services, Progent allows your company to increase the business value of your It system and reduce support costs. Progent appreciates that network protection, dependability, and performance are just as critical to small companies as to large corporations but that small companies lack the leverage to invest aggressively in computer technology and in-house support staffs. Progent's fundamental value proposition is that no network support organization can equal Progent's capability to provide the IT support expertise your company requires when you require it and at prices you can afford.

For mid-size and large businesses, Progent offers co-sourcing and project management support to reinforce the subject matter expertise of your internal IT service group. This can reduce expenses and minimize technical risks for major projects such as software programming, disaster recovery planning, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer the services of certified consultants to help your business to design and execute a sensible cloud computing strategy.

Main Technical Areas Serviced by Progent for Businesses in Worcester, Massachusetts
Progent's team of industry certified engineers offers assistance for virtually all facets of network technology found in companies of any size. Areas supported by Progent in Worcester include:

Support Delivery Alternatives Available for Worcester, Massachusetts Businesses
Progent has a selection of options for providing small companies and local governments with affordable IT services for technical support, system architecture, hosting services, and IT management outsourcing. Progent's paradigm for delivering network support services is based on the Help Desk Call Center operational structure common to larger IT organizations. Progent's Helpdesk Support Model promotes fast support, thorough activity records, dependable follow-up, and tight cost control for a range of IT support delivery modes that include online repairs, in-person support, high-end consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides emergency and scheduled remote assistance for Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's certified service experts can help customers to troubleshoot and fix hardware and software issues without the cost or time loss of on-premises support calls. The background of Progent's IT consultants allows them to resolve the majority of IT issues rapidly. For complex problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-accessible signup procedure for first-time customers to accommodate emergency situations and Progent bills per minute with zero sign-up fees or time minimums, so you are invoiced only for the support you get. Specialists you can access online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and GIAC-certified security professionals. Learn additional information about Progent's online network troubleshooting services.

  • On-site Support
    Progent provides on-site computer assistance for signed-up customers in major metropolitan areas in the United States. Progent's onsite support personnel can work in tandem with Progent's online support engineers to give small and midsize companies the ideal combination: on-premises support technicians when you need them as well as the remote help of Progent's seasoned staff of IT consultants, security professionals, and business software programmers. The wait time for on-site service visits is usually less than 24 hours. There is no start-up or retainer charge for becoming a Progent customer for onsite service. Find out more details about how to register for Progent's in-person computer support.

  • Phone Support
    Progent's Contact Center Services are designed for small and midsize companies who need fast and dependable support from an online Help Desk Call Center with effective telephone assistance, online troubleshooting tools, and sufficient technical depth for all needed escalation. Because small and midsize companies typically have tight information technology funds and can provide scant management bandwidth for handling network support tasks, Progent's Helpdesk Services could be the most cost-effective way to make sure that business computer systems are always productive. Learn more details about Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Services
    Progent offers small businesses budget-friendly access to world-class consultants who can provide assistance with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, company-wide network security consulting, high availability it system consulting, server virtualization strategies, plus configuration, programming and training for small business programs including accounting, operations, business analytics, sales automation, and office productivity software. Progent can provide assistance with short-term projects including office moves and major software upgrades, longer term projects such as business reporting software programming and customization, relational database application programming and DBA services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or emergency services such as data restoration and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for vital business applications like Exchange Server and Microsoft SQL in order to provide small companies with greater degrees of dependability, protection, and recoverability than is possible with the type of in-house data center that is realistically affordable for most small and midsize businesses. Because Progent uses the same facilities that support the equipment of some of the planet's biggest information technology organizations, Progent can eliminate the cost of building and maintaining the infrastructure needed for world-class cooling, electrical backup, and redundant Internet connectivity. For managed applications, Progent can also ensure that patches and service packs remain updated, security and performance is continually monitored, and systems are consistently archived and available for full and prompt restoration. Find out more concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting for all of a small or midsize company's servers in a setting that not only provides the top level of availability and extensibility but that is in addition easy for clients to transfer to another service provider or to move internally whenever your business situation warrants it. Progent's Private Cloud hosting service is structured around proven virtualization technologies that permit small businesses with multi-vendor networks to benefit dramatically on the expense of hardware, infrastructure maintenance, and network administration while getting world-class dependability and an unparalleled degree of vendor flexibility. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally managed solution, can handle the multi- platform and non- standardized environments common with smaller companies, and keeps ownership of the licenses in the client's hands so that migrating to a new virtual host is fast, reliable, and inexpensive. This avoids becoming a captive to a specific hosting service while still providing all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent can provide expert remote support services to help companies of any size connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that utilize physical resources along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's affordable ProSight series of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based analysis tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the entire threat progression including protection, infiltration detection, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and enables fast restoration of critical files, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, optimize and troubleshoot their networking hardware like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network diagrams are always updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating appliances that need important software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading data security companies to deliver web-based management and world-class protection for all your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam protection, DLP, and encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network operating efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT staff and your Progent consultant so that all looming issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an objective assessment of the health of their IT system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with information security standards, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The interview is intended to evaluate your organization's preparedness to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup environment that meets your business needs. For details, see The ProSight Ransomware Preparedness Report.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core network software and office productivity applications important to the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an ever more complex collection of infrastructure products including firewalls, routers and switches, VoIP solutions, and wireless access. In addition, Progent's CISSP-qualified cybersecurity consultants, CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-qualified information assurance professionals can provide a business-wide perspective on network protection and can assist with advanced security projects like SIEM solutions to help enterprises meet industry standards and statutory regulations for network information security and reporting.

The breadth and size of Progent's engineering team offer a powerful array of benefits to companies trying to increase the productivity of their IT system within a reasonable budget. These advantages include:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of real-world industry background, in the trenches of IT service, executing a broad variety of IT projects for an extensive array of clients. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent instills in its support team. This means that you get not just world-class IT capability, but also a consultant with field-tested approaches for fixing actual network problems quickly. Read more details concerning Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing policy is to bill for phone support and in-person help per minute. As a result, you are billed exclusively for received support. Progent does not demand a higher rate for after-hours or priority support, and Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no service activation fee and asks no monthly commitment for services delivered during normal working hours. Many service organizations impose large minimum payments or charge in increments of a quarter hour or more. Progent's one-minute pricing granularity eliminates major bills for quick fixes. Another benefit of by-the-minute billing is that clients won't be tempted to permit simple problems to stay unaddressed until they grow into big ones. Read additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Services
    Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all billed support activities. Unlike many freelance consultants or small support organizations who offer scant documentation or specifics of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service reports given by every consultant to every client. The discipline of detailing and archiving support records results in more effective support and eliminates a slew of typical misfortunes such as when a service client is effectively held captive to a consultant who wonít let go of the keys to the kingdom. Read more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to deal with technical issues that are within their comfort zone, Progent can focus on delivering hard-to-find services where Progent has few competitors. Small businesses who utilize freelance consultants or who maintain internal IT staffs gain when Progent passes on knowledge about new technology and tested processes to make their IT environments more robust, protected, and productive. Find out more details concerning Progent's knowledge transfer services.

How to Contact Progent
If your Worcester, Massachusetts business needs to get in touch with Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Immediate Online Network Assistance
For immediate online support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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