Worcester, MA Online Help from World-class Network Service Experts
Progent's computer support services can provide your Worcester, MA business low cost and dependable access to enterprise-class consulting engineers. By delivering IT support service when you need it, offering specialized knowledge for line-of-business technologies, delivering value-added support such as 24x7 network monitoring, and invoicing only for services you use, Progent offers your Worcester, Massachusetts company an economical solution for maximizing the profitability of small business information systems. If you have an on-premises datacenter, connect to cloud-based resources, or manage a hybrid cloud/on-premises network, Progent is the smart way for businesses to build and support a robust and safe IT system and to have quick availability of the skilled help ordinarily available only to corporations who can afford a sizeable in-house IT staff.
For larger businesses, Progent can provide co-sourcing and project management support to add to the technical skills of your internal network service team. This can save money and help meet schedules for big IT initiatives such as software programming, disaster recovery planning, security evaluations, merging datacenters, or technology migrations.
Progent can in addition provide the services of accredited experts to assist your company to design and execute a sensible cloud computing strategy.
Core IT Areas Supported by Progent for Businesses in Worcester, Massachusetts
Progent provides the services of accredited experts for all facets of business network technology found in small organizations. Products and technologies serviced by Progent's consultants include:
Service Delivery Options for Worcester, Massachusetts Companies
Progent offers a selection of options for providing small and midsize companies with cost-effective computer services for troubleshooting, system architecture, hosting services, and network management. Progent's model for delivering IT support services is built on the Help Desk structure familiar to big IT support organizations. Progent's Help Desk Support Mechanism ensures fast response, thorough service records, reliable follow-through, and strict cost monitoring across an array of network service delivery options that include online repairs, on-premises support, high-end consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Remote IT Management
- Remote Support
Progentís Technical Response Center (TRC) offers emergency and scheduled remote support for Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's certified support experts can assist customers to analyze and fix hardware and software problems without the expense or delay of travel for onsite support calls. The background of Progent's network consultants allows them to resolve most IT problems rapidly. For the toughest problems, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-accessible registration procedure for first-time customers to accommodate emergency situations and Progent charges per minute with zero sign-up fees or minimums, so you are invoiced only for the support you get. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Learn additional details concerning Progent's remote computer troubleshooting expertise.
- Onsite Service
Progent provides onsite technical support for registered customers in major metropolitan areas in the U.S. Progent's on-site support technicians can work in tandem with Progent's online support experts to give small businesses the ideal combination: hands-on service professionals when you require them plus the remote expertise of Progent's worldwide staff of IT consultants, security specialists, and business software developers. The response time for on-site service calls is typically under 24 hours. There is no start-up or retainer charge for registering as a Progent client for onsite service. Learn more about how and why to sign up for Progent's in-person network support.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all aspects of online desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve the most issues. To learn more, see Online Help Desk Services for Small Businesses.
- Consulting Expertise
Progent provides small businesses budget-friendly availability of enterprise-class IT professionals who can provide assistance with vital products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network security consulting, high availability network consulting, virtual server strategies, plus configuration, programming and training for small business programs such as accounting, ERP, business analytics, CRM, and office productivity packages. Progent can help with one-time projects including office relocations and massive system migrations, longer term initiatives like business information software programming and customization, database software development and administration services, and web design, continuing services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure monitoring and network management, or emergency response like data restoration and virus cleanup.
- Application Hosting
Progent can host key applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small companies with higher degrees of availability, security, and performance than is feasible with the class of in-house data center that is realistically affordable for the majority of small and midsize businesses. Because Progent utilizes the same facilities that host the equipment of some of the planet's largest IT organizations, Progent can eliminate the investment in building and managing the systems needed for enterprise-class environmental control, electrical backup, and redundant Internet access. For hosted applications, Progent can also make sure that patches and revisions stay updated, protection and performance is continually monitored, and systems are consistently backed up and ready for full and prompt restoration. Find out more about Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers full hosting services for all of a small or midsize company's production servers in a setting that not only delivers the highest level of dependability and scalability but that is in addition simple for clients to migrate to another support provider or to bring in-house whenever your business situation warrants it. Progent's Private Cloud hosting service is founded on mature virtualization technologies that permit companies with multi-vendor networks to benefit significantly on the expense of hardware, system maintenance, and IT administration while getting enterprise-class availability and an unprecedented level of vendor alternatives. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally administered package, can handle the multi- OS and non- standardized networks typical of small businesses, and keeps control of the software in the client's hands so that moving to a new virtual host is quick, safe, and affordable. This avoids ending up a prisoner of a specific hosting service while still offering all the cost savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Services
Progent offers advanced remote support services to help organizations of any size connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that combine on-premises resources along with public clouds. To assist you to incorporate public clouds with networks, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure design and integration services, Amazon AWS cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's value-priced ProSight suite of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to automate the complete malware attack progression including protection, infiltration detection, containment, cleanup, and forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you prove compliance with government and industry data security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital files, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, monitor, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and access points plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that need important updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the technology of top data security vendors to deliver web-based management and comprehensive security for your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a further layer of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT staff and your assigned Progent engineering consultant so all potential issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an unbiased assessment of the overall health of their network. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with information security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your company's ability either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and productivity programs used by most small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly sophisticated collection of infrastructure products including firewalls, switches, routers, VoIP options, and wireless access. Furthermore, Progent's
CISSP-Premier security experts,
CISM-authorized security engineers, CISA-qualified security audit specialists and GIAC-certified information assurance professionals can provide a company-wide view of system security and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help enterprises comply with business guidelines and government requirements for IT data security and incident reporting.
The scope and depth of Progent's consulting staff bring a unique set of benefits to organizations wishing to maximize the productivity of their information network within a realistic budget. These benefits include:
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on professional experience, at the front lines of IT service, executing a broad variety of IT projects for an extensive mix of businesses. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its support team. This guarantees that you get not just world-class technical skills, but also a support engineer with proven methods for repairing real-world network problems quickly.
Find out more details about Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing model is to charge for remote support and on-premises visits per minute. As a result, you are charged just for received services. Progent does not impose a more expensive rate for after-hours or priority support, and Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no startup fee and asks no monthly commitment for services provided during normal business hours. Many support firms impose substantial minimum payments or bill in increments of a quarter hour or longer. Progent's small billing granularity does away with major invoices for fast repairs. Another advantage of by-the-minute billing is that clients will be less inclined to permit minor problems to fester until they become major ones.
Find out additional information concerning Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Delivered Support
Progent has created a comprehensive service reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or small support organizations who offer minimal documentation or details of tasks performed, each service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the service documentation given by each staff member to each customer. The discipline of documenting and archiving support records allows more efficient support and eliminates a variety of common problems such as when a service customer is effectively held captive to a consultant who wonít let go of vital service information.
Learn more details about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to handle problems that are within their scope, Progent is able to concentrate on providing high-value services where Progent faces little competition. Small companies who utilize freelance consultants or who employ internal support personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more robust, secure, and efficient.
Read more details about Progent's knowledge transfer services.
How to Contact Progent
In case your Worcester, Massachusetts business wants to contact Progent for IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.
Fast Online Network Support
For immediate online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).