Professional Remote Troubleshooting for Worcester, Massachusetts Small Business Computers from World-class Consultants
Small businesses have traditionally been ignored by major network service firms. Many small businesses allow themselves to become overly dependent on freelance engineers or small consulting firms who don't have the size or extensive knowledge to react quickly or efficiently to technical crises. Still other small companies turn to mass-market service providers that employ personnel able to provide standardized solutions to ordinary problems but who do not have the experience and technical scope to deal with the diversity of configurations and absence of standardization that characterizes small business IT systems.
Progent's time-tested approach to delivering low-cost and successful technical service to small companies has made Progent one of the most respected Microsoft-certified IT consulting organizations in the industry. Progent has provided remote support to companies in every state in the U.S. (refer to Progent's client testimonials).
For mid-size and large businesses, Progent offers co-sourcing support to reinforce the technical skills of your internal IT service group. This can save money and minimize technical risks for big projects such as application programming, disaster recovery planning, network security audits, merging datacenters, or software migrations and upgrades.
Progent can in addition offer the services of accredited consultants to help your company to plan and implement a sensible cloud strategy.
Key Technical Areas Supported by Progent for Business Networks in Worcester, Massachusetts
Progent offers the support of accredited consultants for all aspects of network technology deployed in small and midsize companies and local governments. Products and technologies serviced by Progent include:
Support Delivery Options for Worcester, Massachusetts Businesses
Progent offers a selection of options for providing small and midsize companies with affordable IT services for technical support, consulting, hosting services, and IT administration. Progent's paradigm for delivering network support services is built on the Call Center structure familiar to big IT groups. Progent's Help Desk Support Model promotes fast response, comprehensive activity records, dependable follow-through, and tight expense monitoring across an array of IT support delivery options that include online repairs, on-premises support, high-end consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Management
- Online Service
Progentís Technical Response Center offers urgent and scheduled online support for Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's certified service professionals can help clients to troubleshoot and fix network problems without the expense or delay of on-premises service calls. The experience of Progent's network engineers allows them to handle the majority of network problems quickly. For complex problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-accessible registration procedure for new customers to address emergency situations and Progent bills by the minute with zero startup charges or time minimums, so you are invoiced only for the assistance you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Learn additional information about Progent's online computer support expertise.
- Onsite Support
Progent provides on-site computer assistance for signed-up clients in larger cities in the United States. Progent's on-site support technicians can work in tandem with Progent's online support experts to deliver small businesses the optimal solution: hands-on support technicians when you need them plus the remote expertise of Progent's seasoned team of network consultants, security professionals, and business application programmers. The wait time for on-site support calls is usually less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for on-premises service. Find out more concerning why to register for Progent's onsite network support services.
- Phone Support
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve challenging issues. To learn more, see Online Help Desk Services for Small Businesses.
- Consulting Expertise
Progent provides small and midsize businesses budget-friendly availability of world-class IT professionals who can deliver help with critical technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network architecture, network security engineering, fault tolerant it system design, server virtualization solutions, plus integration, customization and training for business programs such as financials, ERP and MRP, management reporting, CRM, and productivity software. Progent can help with one-shot projects including site relocations and major system migrations, longer term initiatives like business analytics application development and customization, database software development and administration support, and web design, on-going services including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and system management, or emergency response such as disaster recovery and malware removal.
- Application Server Hosting
Progent can host critical business applications like Exchange Server and SQL Server in order to provide small companies with greater degrees of availability, protection, and recoverability than is possible with the type of internal data center that is realistically affordable for most small companies. Because Progent utilizes the same facilities that host the equipment of many of the world's largest information technology companies, Progent can save you the expense of building and maintaining the systems required for world-class environmental control, power backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also see to it that patches and service packs stay updated, protection and performance is continually tracked, and systems and data files are regularly archived and available for full and prompt recovery. Learn more concerning Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting services for the entirety of a small or midsize company's production servers in a setting that not only delivers the highest degree of fault-tolerance and extensibility but that is also simple for clients to transfer to another service provider or to move internally when your circumstance calls for it. Progent's Private Cloud hosting is founded on tested virtual server techniques that permit businesses with mixed environments to save dramatically on the costs of capital equipment, system maintenance, and network management while achieving world-class dependability and an unparalleled level of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally managed package, can support the mixed- platform and loosely standardized environments typical of small companies, and keeps control of the software in the customer's hands so that migrating to a different virtual system is quick, reliable, and inexpensive. This avoids ending up a captive to a specific hosting provider while still offering all the savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting Services
Progent can provide expert online support services to help organizations of any size connect their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that combine on-premises resources as well as cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing high-level consulting services online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's affordable ProSight suite of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack progression including filtering, identification, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your company's unique needs and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital files, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding appliances that require critical updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network running at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management personnel and your assigned Progent consultant so any looming issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their network. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include easier management, improved compliance with government and industry security regulations, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your company's ability either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective security and backup/recovery environment that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline system software and office productivity programs important to the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also can provide help for an ever more complex array of network products including PIX and ASA firewalls, routers and switches, VoIP options, and wireless connectivity. In addition, Progent's
CISSP-Premier security consultants,
CISM-authorized security professionals, CISA-certified security audit specialists and GIAC-authorized information assurance professionals can provide a company-wide view of network security and can help with advanced security programs such as Security information and Event Management (SIEM) solutions to help companies comply with industry standards and government requirements for network information protection and incident reporting.
The breadth and depth of Progent's consulting team offer a powerful array of benefits to clients wishing to maximize the business value of their IT system within a reasonable budget. These benefits include:
- Best Industry Methodology
Progentís staff of Microsoft and Cisco Certified experts average more than ten years of hands-on professional experience, in the trenches of IT service, executing a broad variety of IT tasks for an extensive array of clients. Every Progent support professional shares a proven set of personal best practices which are combined into shared leading practices standards that Progent instills in its support personnel. This ensures that you get not just world-class IT help, but also a consultant with field-tested methods for solving actual network problems efficiently.
Find out additional information concerning Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing model is to bill for phone support and in-person help by the minute. Consequently, you are charged just for delivered services. Progent does not demand a higher rate for off-hours or emergency service, and Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no startup fee and asks no retainer for support services delivered during normal business hours. Many service organizations demand substantial minimum fees or charge in increments of a quarter hour or longer. Progent's one-minute pricing granularity avoids king-size bills for quick fixes. Another benefit of granular invoicing is that your company are not inclined to permit simple issues to fester until they grow into major problems.
Read more details about Progent's value pricing for IT outsourcing.
- Full Reporting of IT Support
Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all billed services. Unlike some independent consultants or small service firms who offer scant documentation or details of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service documentation given by each consultant to each customer. The discipline of documenting and organizing service records allows more effective support and eliminates a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to release vital service information.
Learn additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their comfort zone, Progent can focus on offering high-value services where Progent faces little competition. Small businesses who work with independent service providers or who employ in-house support personnel gain when Progent passes on information about new technology and tested methodologies to make their networks more robust, secure, and productive.
Read more concerning Progent's knowledge transfer services.
How to Contact Progent
If your Worcester, Massachusetts business wants to get in touch with Progent to ask about network outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.
Immediate Online Technical Assistance
For fast online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).