Low-cost Network Support from Microsoft and Cisco Certified Professionals for Businesses in Worcester, MA
By offering world-class support when you need it, making available specialized knowledge for critical business applications, offering high-value services such as virtual data center hosting, billing solely for help you receive, and charging no setup or retainer fees for standard services, Progent enables you to increase the business value of your It system and cut support expenses. Progent recognizes that network security, reliability, and performance are just as critical to small businesses as to major enterprises but that smaller companies lack the economy of scale to invest heavily in computer technology and internal service groups. Progent's fundamental competitive advantage is that no network consulting firm can equal Progent's capability to deliver the network support your business needs whenever you need it and at prices you can justify.
For mid-size and large businesses, Progent can provide co-sourcing and project management support to supplement the subject matter expertise of your internal network service group. This can reduce expenses and minimize technical risks for major projects such as application design and development, disaster recover/business continuity preparedness, network security audits, merging datacenters, or software migrations and upgrades.
Progent can in addition offer the services of certified experts to assist your business to plan and implement a sensible cloud computing strategy.
Key Products and Technologies Serviced by Progent's Consultants for Business Networks in Worcester, Massachusetts
Progent's nationwide group of world-class consultants offers support for all facets of network systems found in businesses of all sizes. Technologies supported by Progent in and around Worcester include:
Service Delivery Alternatives for Worcester, Massachusetts Businesses
Progent offers a variety of options for providing small and midsize companies and local governments with cost-effective IT services for technical support, consulting, hosting services, and IT management outsourcing. Progent's model for delivering computer support is built on the Help Desk Call Center structure common to big IT organizations. Progent's Help Desk Call Center Service Mechanism ensures rapid response, thorough service documentation, reliable follow-up, and tight cost monitoring across an array of IT service delivery modes that include remote troubleshooting, in-person help, top-level consulting, plus server hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Online Service
Progentís Technical Response Center provides urgent and scheduled online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's seasoned service experts can assist customers to analyze and repair network problems without the cost or delay of on-premises support calls. The experience of Progent's IT engineers allows them to handle most network issues rapidly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-accessible signup process for new clients to address urgent situations and Progent bills per minute with no sign-up fees or minimums, so you are invoiced only for the support you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISSP-certified security engineers. Find out additional details concerning Progent's remote network troubleshooting services.
- On-site Service
Progent offers on-site computer support for registered customers in major metropolitan areas in the United States. Progent's on-site support personnel can work in tandem with Progent's remote service experts to deliver small and midsize companies the best of both worlds: onsite service technicians when you need them as well as the on-line expertise of Progent's worldwide team of IT engineers, security specialists, and business application developers. The wait time for in-person service visits is usually under 24 hours. There is no sign-up or retainer charge for registering as a Progent client for onsite service. Find out more details concerning why to sign up for Progent's onsite computer service.
- Help Desk Call Center
Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize businesses who require fast and reliable support from a professional Contact Center with efficient phone support, online repair tools, and enough technical depth for all needed escalation. Because smaller companies usually have tight IT budgets and can spare little management bandwidth for dealing with IT support, Progent's Contact Center Services could be the most efficient way to make sure that business information systems are always productive. Read more details about Progent's Help Desk Call Center services.
- IT Consulting Services
Progent provides small companies affordable access to world-class IT professionals who can deliver assistance with vital technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network infrastructure, network protection consulting, non-stop it system engineering, virtual server solutions, plus integration, programming and training for business programs such as financials, ERP and MRP, management reporting, sales automation, and productivity software. Progent can help with short-term projects including office relocations and massive system migrations, longer term initiatives such as management information application programming and customization, relational database application development and DBA services, and web design, on-going support including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for network health monitoring and network administration, or emergency services such as data restoration and virus removal.
- Application Server Hosting
Progent can host critical applications like Microsoft Exchange Server and SQL Server to provide small and midsize companies with greater levels of availability, protection, and recoverability than is possible using the type of in-house data center that is practical for most small companies. Since Progent utilizes the same facilities that host the equipment of many of the planet's biggest information technology organizations, Progent can eliminate the investment in building and managing the systems needed for world-class environmental control, electrical backup, and uninterruptible Internet access. For managed applications, Progent can also ensure that upgrades and revisions stay updated, security and efficiency is constantly tracked, and systems and data files are regularly backed up and ready for full and prompt restoration. Learn additional information about Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small or midsize company's servers in an environment that not only delivers the top degree of availability and extensibility but that is in addition easy for customers to migrate to another support provider or to move internally whenever your circumstance calls for it. Progent's Private Cloud hosting is structured around tested virtual server technologies that allow businesses with mixed networks to benefit significantly on the expense of capital equipment, system support, and network management while achieving world-class availability and an unprecedented level of vendor alternatives. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric software in a single centrally managed service, can handle the mixed- platform and non- standardized networks common with small businesses, and retains ownership of the licenses in the client's possession so that moving to a new virtualized system is fast, reliable, and inexpensive. This avoids ending up a prisoner of a single hosting service while still providing all the savings related to SaaS hosting alternatives.
- Hybrid Cloud Integration Services
Progent can provide expert online consulting to help organizations of any size integrate their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that combine local resources along with public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's low-cost ProSight suite of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior machine learning tools to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the complete malware attack progression including protection, identification, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via leading-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup processes and allows fast restoration of vital files, applications and VMs that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, reconfigure and debug their networking hardware such as routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating devices that require critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security companies to deliver web-based control and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your IT system running efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can save as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with data security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's ability either to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup system that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core network software and office productivity applications important to most small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly complex collection of network products such as PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-certified cybersecurity consultants,
CISM-qualified security professionals, CISA-certified security audit consultants and GIAC-certified information assurance experts offer a company-wide view of system protection and can help with advanced security programs such as SIEM solutions to help enterprises meet business standards and government mandates for network information protection and incident reporting.
The breadth and size of Progent's engineering team offer a powerful array of benefits to companies trying to increase the productivity of their IT network within a reasonable budget. These benefits include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco qualified experts average longer than ten years of real-world industry experience, at the forefront of IT service, executing a wide range of technical projects for a large array of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting staff. This guarantees that you get not just world-class technical help, but also a support engineer with field-tested methods for repairing actual network problems quickly.
Learn more about Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing policy is to charge for remote service and in-person visits by the minute. Consequently, you owe only for received services. Progent does not demand a higher rate for after-hours or priority support, and Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no sign-up charge and asks no retainer for support services delivered during normal working hours. Many support organizations impose substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity does away with king-size invoices for fast repairs. An additional benefit of by-the-minute billing is that customers will be less tempted to allow less critical problems to fester until they become major problems.
Read more about Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Delivered Support
Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or small support firms who provide scant documentation or details of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support reports given by each staff member to every client. The practice of detailing and organizing service activity allows more efficient support and eliminates a slew of common misfortunes such as when a support client is effectively held hostage to a consultant who wonít let go of vital service information.
Learn additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to deal with technical issues that are within their scope, Progent is able to concentrate on delivering hard-to-find skills where Progent has little competition. Small businesses who work with independent service providers or who employ internal IT staffs benefit when Progent passes on information about critical technology and proven processes to make their networks more reliable, protected, and productive.
Find out more about Progent's knowledge transfer services.
If your Worcester, Massachusetts business wants to contact Progent to find out about network outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.
Immediate Remote Network Support
For immediate online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).