Low-cost Computer Help from Microsoft and Cisco Qualified Experts for Businesses in Worcester, MA
By offering world-class know-how when you need it, making available specialized expertise for critical business applications, offering innovative services such as virtual server hosting, invoicing solely for help you receive, and requiring no sign-up fees or retainers for standard services, Progent allows your company to increase the business value of your It system and reduce support costs. Progent appreciates that network protection, dependability, and performance are just as critical to small companies as to large corporations but that small companies lack the leverage to invest aggressively in computer technology and in-house support staffs. Progent's fundamental value proposition is that no network support organization can equal Progent's capability to provide the IT support expertise your company requires when you require it and at prices you can afford.

For mid-size and large businesses, Progent offers co-sourcing and project management support to reinforce the subject matter expertise of your internal IT service group. This can reduce expenses and minimize technical risks for major projects such as software programming, disaster recovery planning, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer the services of certified consultants to help your business to design and execute a sensible cloud computing strategy.

Main Technical Areas Serviced by Progent for Businesses in Worcester, Massachusetts
Progent's team of industry certified engineers offers assistance for virtually all facets of network technology found in companies of any size. Areas supported by Progent in Worcester include:

Service Delivery Options for Worcester, Massachusetts Businesses
Progent has a selection of alternatives for providing small and midsize companies and local governments with cost-effective computer services for troubleshooting, system architecture, hosting services, and IT management outsourcing. Progent's paradigm for providing computer support is built on the Call Center operational structure common to larger IT groups. Progent's Contact Center Service Mechanism promotes rapid response, thorough service documentation, dependable follow-through, and tight cost monitoring across an array of network support delivery alternatives that include remote repairs, on-premises help, high-end consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides emergency and routine remote service for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's certified support experts can assist clients to troubleshoot and fix network issues without the cost or time loss of travel for onsite support visits. The experience of Progent's network engineers allows them to handle most IT problems quickly. For the most challenging issues, Progent's depth of knowledge allows the support team to escalate support calls to world-class specialists. Progent provides a convenient, web-based registration procedure for first-time clients to accommodate urgent situations and Progent charges per minute with no startup charges or time minimums, so you are invoiced only for the support you get. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and GIAC-certified security engineers. Find out more details concerning Progent's online computer troubleshooting services.

  • On-site Service
    Progent offers on-site computer assistance for signed-up clients in larger cities in the U.S. Progent's on-site support personnel can operate in conjunction with Progent's online support engineers to give small and midsize businesses the best of both worlds: hands-on support technicians when you require them plus the remote help of Progent's worldwide team of IT consultants, security professionals, and business application programmers. The response time for on-site service calls is typically less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for onsite support. Learn more details concerning why to register for Progent's onsite network support.

  • Phone Support
    Progent's Help Desk Outsourcing Services are designed for all companies who require fast and dependable support from a professional Help Desk with efficient telephone support, remote troubleshooting capability, and sufficient technical depth for full problem escalation. Because smaller companies typically are constrained by tight information technology budgets and can spare scant executive attention for handling network support, Progent's Contact Center Services can be the most cost-effective option to ensure that business computer networks stay up and running. Learn more about Progent's Contact Center services.

  • Consulting Expertise
    Progent offers small businesses budget-friendly access to enterprise-class IT professionals who can deliver assistance with vital technologies including
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network infrastructure, company-wide network security consulting, high availability it system consulting, virtual server solutions, plus configuration, programming and training for small business programs such as financials, ERP, management reporting, CRM, and productivity software. Progent can help with short-term projects such as office moves and major software upgrades, extended projects like business reporting application programming and customization, relational database application programming and DBA services, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or emergency services like data restoration and virus removal.

  • Application Hosting
    Progent can host key business applications such as Exchange Server and MS SQL in order to provide small businesses with higher degrees of reliability, protection, and performance than is feasible with the class of internal data center that is practical for the majority of small businesses. Since Progent uses the same data centers that host the equipment of some of the planet's largest information technology companies, Progent can save you the investment in building and managing the infrastructure needed for enterprise-class cooling, electrical backup, and uninterruptible Internet access. For hosted applications, Progent can also make sure that upgrades and revisions stay updated, security and performance is constantly monitored, and systems and data files are regularly archived and ready for full and rapid restoration. Learn more about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting services for all of a small company's production servers in an environment that not only provides the highest level of fault-tolerance and extensibility but that is in addition simple for clients to migrate to another support provider or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting service is based on tested virtual server technologies that permit small businesses with mixed networks to benefit dramatically on the costs of hardware, system maintenance, and network administration while getting enterprise-class availability and an unprecedented degree of vendor flexibility. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed package, can handle the mixed- platform and loosely standardized networks common with smaller companies, and keeps control of the software licenses in the customer's hands so that moving to a different virtual host is fast, reliable, and affordable. This avoids ending up a captive to a specific hosting provider while still providing all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent can provide expert remote consulting services to help organizations of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that utilize local IT assets along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's affordable ProSight series of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to defend endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to manage the complete malware attack lifecycle including blocking, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical files, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming management activities, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating appliances that need important software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security vendors to provide centralized management and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT personnel and your Progent engineering consultant so all potential problems can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with data security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance consultant. The interview is intended to evaluate your company's ability to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup environment that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Alternative for Worcester, Massachusetts Small Businesses
Progent's size, breadth of technical skill, and familiarity with corporate IT consulting allow small and midsize companies to avoid the pitfalls related to excessive dependence on thinly staffed support organizations or individual engineers.

Teaming with Progent enables your company to:

  • Avoid Over Reliance on Individual Consultants
    For IT support, smaller businesses often rely heavily on individual engineers. Although freelance support providers have lower expenses than more substantial support firms and can afford to charge apparently lower fees, individuals are frequently stretched to far to react quickly to urgent situations. If an independent consultant is busy with another customer, ill, on vacation, or in training, the absence of backup staff may require your business to go without assistance during an emergency. As your small business expands, system downtime or difficulties with line-of-business applications become more costly. The dollars you believed you were conserving on a freelancer can disappear fast due to lower output. Also, when freelance engineers confront new technologies, the unavailability of a large consulting group to depend on for advice requires them to train with the meter running while your business winds up footing the costs for their continuing education.

  • Have Access to Certified Professionals in Advanced Network Solutions
    Many smaller service firms or independent consultants who concentrate on small company IT support may excel at providing connect-the-dots fixes but don't have the seasoning to work efficiently with complex IT environments that have a variety of operating systems, multiple sites, VoIP systems, mobile workforces, integrated accounting and operational software, data-driven web sites, and specialized business software. Progent's background with worldwide companies and Progent's extensive group of experts can benefit your business because enterprise networks are inherently complex, support issues demand in-depth understanding of in numerous technical areas, and achieving a high level of stability, reliability, and protection requires industry-tested leading practices.

  • Build a Firm Foundation for Growth
    Small businesses typically start with an IT system implemented on a tight budget. Without a proper architecture, a sequence of improvised fixes often get thrown onto of a tenuous foundation. As a company evolves, reliability and expandability issues can obstruct the productivity of the organization. These environments require thorough evaluation, intelligent business planning, and in-depth experience to upgrade to an IT infrastructure that will provide the solid foundation to meet current business needs and support future expansion.

  • Work with Solution Providers, Not Resellers
    Smaller companies need guidance and insight to work through an increasingly complicated maze of IT alternatives offered for enabling growth and enhancing productivity. They do not need a network engineer or support organization that attempts to promote a product. Progent eliminates conflicted motives by not reselling any products. Progent sells services and expertise only. This allows Progent to match technical services with the real interests of customers. Mixing IT support and product selling can lead to a conflict where the proposed solution is built around a preselected technology instead of being based on the actual requirements of a small business.

Get in Touch with Progent
If your Worcester, Massachusetts company needs to contact Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Fast Remote Technical Help
For fast online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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