Professional Remote Troubleshooting for Worcester, Massachusetts Small Business Computers from World-class Consultants
Small companies have traditionally been underserved by major network support firms. Many small businesses allow themselves to become excessively reliant on freelance consultants or small support firms who don't have the size or extensive knowledge to react quickly or efficiently to network crises. Other small businesses turn to giant service firms that employ personnel taught to provide by-the-numbers fixes for common problems but who are missing the background and versatility to handle the diversity of environments and lack of standardization typical of small business IT networks.
Progent's proven methodology for delivering low-cost and successful network support to small companies has made Progent one of the premiere Microsoft-certified IT service organizations in the industry. Progent has provided online help to businesses in every state in the country (refer to Progent's client testimonials).
For medium-size and enterprise companies, Progent offers co-sourcing and project management support to reinforce the skills of your internal IT service team. This can save money and help meet schedules for big IT initiatives like application design and development, disaster recover/business continuity planning and testing, network security evaluations, merging datacenters, or technology migrations.
Progent can also provide the services of accredited experts to assist your business to design and execute a sensible cloud computing strategy.
Main Technical Areas Serviced by Progent for Business Networks in Worcester, Massachusetts
Progent's group of industry certified engineers offers assistance for all facets of network systems deployed by companies of all sizes. Technologies served by Progent in and around Worcester include:
Service Delivery Alternatives for Worcester, Massachusetts Companies
Progent has a selection of alternatives for providing small and midsize businesses and local governments with affordable computer services for technical support, consulting, hosting, and network management outsourcing. Progent's paradigm for delivering computer support services is built on the Call Center structure common to big IT organizations. Progent's Help Desk Call Center Support Mechanism promotes fast response, thorough activity records, consistent follow-through, and strict expense control across a range of network service delivery modes that include online repairs, on-premises help, top-level consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Management
- Remote Support
Progentís Technical Response Center offers urgent and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's certified support professionals can help customers to troubleshoot and repair hardware and software problems without the expense or delay of in-person service calls. The experience of Progent's network consultants allows them to resolve the majority of IT problems quickly. For complex problems, Progent's breadth of knowledge allows the support team to escalate support calls to world-class specialists. Progent provides a streamlined, web-based signup process for new customers to accommodate emergency situations and Progent charges by the minute with no sign-up fees or minimums, so you are invoiced only for the support you get. Experts available online include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Find out additional details about Progent's remote computer troubleshooting expertise.
- Onsite Support
Progent offers onsite technical assistance for signed-up customers in larger cities in the U.S. Progent's on-site service personnel can operate in tandem with Progent's online support engineers to deliver small and midsize businesses the ideal combination: in-person service technicians when you require them plus the on-line help of Progent's worldwide staff of network consultants, security professionals, and business application developers. The response time for on-site service calls is typically under 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for on-premises service. Find out more details about how and why to sign up for Progent's onsite network service.
- Phone Support
Progent's Helpdesk Outsourcing Services are intended for small and midsize businesses who require fast and dependable access to a professional Helpdesk with efficient phone support, remote repair tools, and sufficient technical depth for full problem escalation. Because smaller companies usually are constrained by tight information technology budgets and can spare little management bandwidth for dealing with network support tasks, Progent's Contact Center Services can be the most efficient option to make sure that business information networks are always productive. Learn more details about Progent's Contact Center services.
- IT Consulting Expertise
Progent offers small and midsize businesses affordable availability of enterprise-class IT professionals who can deliver help with vital technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, network security consulting, non-stop it system design, server virtualization strategies, plus integration, customization and training for business software including financials, ERP, business analytics, sales automation, and office productivity software. Progent can provide assistance with one-time projects such as office relocations and major software migrations, extended projects like management information software programming and customization, relational database application development and administration support, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure health monitoring and network administration, or urgent response such as disaster recovery and malware cleanup.
- Application Hosting
Progent can host vital applications such as Exchange and Microsoft SQL in order to provide small companies with higher degrees of availability, security, and recoverability than is possible using the class of on-site data center that is achievable for most small and midsize companies. Since Progent uses the same data centers that host the gear of some of the world's largest IT organizations, Progent can eliminate the investment in building and managing the infrastructure required for world-class cooling, electrical failover, and uninterruptible Internet access. For managed application servers, Progent can also see to it that patches and revisions remain current, security and efficiency is constantly tracked, and systems are consistently backed up and ready for complete and rapid recovery. Find out additional information about Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small organization's servers in a setting that not only delivers the highest level of fault-tolerance and extensibility but that is also simple for clients to transfer to a different service provider or to bring internally if your situation warrants it. Progent's Private Cloud hosting is founded on tested virtualization technologies that permit businesses with mixed environments to save dramatically on the expense of hardware, infrastructure support, and IT management while getting enterprise-class reliability and an unprecedented level of vendor alternatives. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally administered package, can support the mixed- OS and loosely standardized networks common with small businesses, and keeps ownership of the licenses in the customer's possession so that migrating to a new virtualized host is fast, reliable, and affordable. This avoids ending up a prisoner of a specific hosting service while still offering all the savings associated with SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent offers expert remote support services to help organizations of all sizes connect their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that combine local IT assets as well as public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of cloud integration services such as Office 365 integration with on-premises Exchange, Azure design and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's low-cost ProSight portfolio of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to automate the complete malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also help you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical files, applications and VMs that have become unavailable or corrupted due to hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can deliver advanced support to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, reconfigure and debug their connectivity appliances such as routers, firewalls, and access points plus servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that need critical software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading information security companies to provide centralized management and world-class security for your email traffic. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network running efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management staff and your Progent engineering consultant so that all looming problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an objective assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both versions also include one year of advanced remote network monitoring and management. Benefits can include easier management, improved compliance with government and industry security regulations, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's ability to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup/recovery environment that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline network software and office productivity applications important to most small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide help for an ever more sophisticated collection of infrastructure technologies such as firewalls, routers and switches, VoIP solutions, and wireless networking. In addition, Progent's
CISSP-Premier security consultants,
CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-qualified information assurance experts can provide a company-wide view of system security and can help with complex security programs such as SIEM solutions to help companies meet industry standards and statutory requirements for network data security and incident reporting.
The scope and size of Progent's engineering team offer a unique set of advantages to organizations wishing to maximize the business value of their information system within a realistic budget. These advantages include:
- Best Industry Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on professional background, at the forefront of IT support, performing a broad variety of IT projects for an extensive array of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into shared best practices standards that Progent teaches its support team. This guarantees that you get not just expert technical help, but also a support engineer with field-tested methods for repairing real-world IT problems quickly.
Read more concerning Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing policy is to charge for remote support and on-premises visits per minute. As a result, you are billed only for delivered support. Progent does not impose a more expensive rate for off-hours or emergency support, and Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no sign-up charge and requires no monthly commitment for support services provided during normal working hours. Many support firms demand large minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity eliminates king-size invoices for fast solutions. An additional advantage of granular pricing is that customers will not be tempted to permit incipient issues to stay unaddressed until they become major ones.
Learn more details about Progent's value pricing for IT outsourcing.
- Complete Documentation of Network Services
Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all delivered support activities. Unlike many independent consultants or local service organizations who offer scant documentation or specifics of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service documentation given by every consultant to every customer. The discipline of detailing and organizing support records allows more effective service and avoids a slew of common problems such as when a service customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
Read more details concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent can focus on delivering hard-to-find services where Progent faces few competitors. Small businesses who utilize independent service providers or who employ internal IT staffs gain when Progent transfers knowledge about critical technology and tested methodologies to make their networks more robust, secure, and productive.
Find out more details concerning Progent's knowledge transfer services.
In case your Worcester, Massachusetts business needs to contact Progent about network outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.
Fast Remote Network Assistance
For immediate remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).