Progent's Computer Call Center Outsourcing Services for desktop technical support are designed especially for small businesses who require immediate availability of a Help Desk Call Center with expert phone support and effective escalation options but who must operate within a limited IT budget. Important features of Progent's Help Desk Outsourcing Services are Helpdesk Support, Secure Remote Access Support, Initial System Assessment, Expert Prioritization, Virtual Help Desk Call Center Support, Per Minute Billing, and Helpdesk Software Selection and Deployment.
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Lync 2010 provides Instant Messaging, Real Presence, audio and video conferencing, desktop sharing, and both VoIP and traditional public switched telephone network (PSTN) calling. Microsoft Lync Server 2010 can extend the capability of Exchange, SharePoint and Office or cloud-based Microsoft 365 and simplify management via integration with Windows AD. Lync 2010 can also reduce capital and operational costs by doing away with Voice-over-IP equipment and subscription fees, PBX gear, or legacy video conferencing solutions. Progent's Microsoft-certified IM and Presence experts can provide remote and onsite support to assist you to manage and troubleshoot your current Lync 2010 deployment or assess the advantages of migrating from Lync Server 2010 to Skype for Business, which is Microsoft's renamed and revamped version of the product. Progent can also help your organization to plan and carry out an efficient Skype for Business upgrade or a migration to Microsoft Teams.
Microsoft SQL Server 2014 includes major improvements in key areas such as performance, availability, compliance, and cloud integration. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that includes in-memory capability that operates transparently across all workloads including Online Transaction Processing (OLTP), data warehousing (DWH), and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective online and onsite consulting services including planning, deployment, administration, remediation, and application development services to help businesses of all sizes to realize maximum business value from their SQL Server 2014 investment.
For custom program development, Progent can provide software design consultants to write business applications in areas such as eCommerce, web site design, Microsoft Business Solutions products including Microsoft Dynamics GP, and custom management reports based on Crystal Reports, Microsoft Access, or FRx Reports. Progent's experts can use Internet Information Services to build company-specific eCommerce applications based on Microsoft ASP.NET. Also, Progent can provide expertise in a wide array of custom program development platforms including SQL Server and Delphi. For custom e-Commerce software, Progent also offers expertise in custom Microsoft Access, custom Microsoft Visual Basic, custom Excel, and any other specialized development based on any Microsoft development platform.
Windows Server 2008 R2 offers high levels of performance, protection, fault tolerance, expandability, and versatility that accelerate output of local, branch office, and mobile workers. Progent's network experts can provide cost-effective online engineering, troubleshooting, and education services to assist you to plan, implement, and manage Windows Server 2008 R2 to add significant strategic value to your information system.
Progent offers the support of CISM Premier security professionals. The Certified Information Security Manager (CISM) committee describes the core competencies and worldwide standards of skill that information security managers are required to master. It provides business management the confidence that those who have qualified for their CISM certification have the experience and knowledge to deliver efficient security management and consulting services.
Progent's Microsoft Gold-certified Windows Server 2022 consultants can help your company to design and implement an efficient migration to Windows Server 2022 using an on-premises network architecture or a hybrid model that integrates cloud-based Windows Server Online with a datacenter-based implementation of Windows Server 2022.
Progent's Cisco-Meraki Wi-Fi access point consultants can help you to design, set up, manage and troubleshoot Cisco's Meraki-based Wi-Fi networks for deployments ranging from a branch office to a large campus or a multi-site enterprise. Progent can also help you to incorporate other Cisco devices for centralized management.
Progent offers the expertise of Microsoft-certified consultants and seasoned software programmers, DBAs, project managers, network infrastructure architects, business continuity planning specialists, and data security consultants to help your business to evaluate the potential advantages of Microsoft SQL Server 2012 for your business, install pilot systems at your datacenter or at Progent's lab, plan and execute out a smooth migration to SQL Server 2012 from previous versions of SQL Server or from legacy database platforms, and define a cost-effective and secure network infrastructure that helps you realize the full business benefit of Microsoft SQL Server 2012.
Cisco has developed a full product line of routers that includes routers designed to provide the security, bandwidth, and reliability demanded by customers ranging from branch offices to global enterprises and service providers. Cisco routers feature support for redundancy, transparent failover, and redundant power for improved reliability and network availability. Progent can show you how to choose and integrate Cisco routers to establish a solid foundation for your network and to make it economical to grow as you support new users, start new offices, install new services, open your network to clients and partners, and manage a more mobile workforce. Progent offers expertise in a variety of routers powered by Cisco's IOS operating system, such as the Cisco 800 series of small office VPN routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 1900 and 4000 G2 ISR routers, Cisco ASR 1000 and 9000 routers for WAN edge applications, CRS Carrier Routing System for core Networks, as well as older 3600 and 3700 Routers.
Microsoft Exchange Server 2013 includes major enhancements to the functionality of Exchange 2010 and introduces important new features plus a revamped architecture. These improvements favorably impact vital areas such as ease of administration, high availability (HA), security and compliance, operational costs, teamwork, extensibility, throughput, compatibility, and productivity. Progent's certified Exchange 2013 consulting experts can help you evaluate the possible advantages of upgrading to Exchange Server 2013, design a cost-effective validation and rollout strategy, and train your IT team to manage your Microsoft Exchange 2013 environment. Progent can also provide affordable remote consulting and management services for Exchange 2013.
Progent's Meraki Wi-Fi access point experts provide remote and onsite support to assist businesses of all sizes to plan, deploy, maintain, upgrade or repair Wi-Fi networks that include Cisco Meraki APs. Progent can assist you to configure and manage Cisco's Meraki-based wireless infrastructure for environments that can range from a teleworker's home or a remote office all the way to a large campus or a nationwide enterprise. Progent can also help you to configure other Cisco products such as switches, routers and ASA firewalls to build a cohesive network infrastructure that provides identical access, responsiveness, security compliance, ease of management and uptime for wired and Wi-Fi users regardless of their mobility or computing device.
Progent's Microsoft-certified experts offer small and medium sized businesses computer consulting, support, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an advanced portal solution for efficiently connecting people, teams and information. SharePoint Portal Server provides a common spot for your employees or customers to access, organize, distribute and interact with useful data, documents, and applications and to interact with other people. It enables faster and better decisions, more effective access across groups and more economical business processes. The primary goal of SharePoint Server is to gather together, in a relevant way, all of the many sources of knowledge accessible within and without a business network. Windows SharePoint Services join workers, clients, workgroups and major tasks with the information they've developed in a way that makes data convenient to locate, retrieve and re-use.
Progent's UNIX platform support services provide small businesses and developers assistance with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-powered networks. Progent offers your organization access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide range of experience provides you with a convenient one-stop consulting firm to help you build and maintain a secure and reliable mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with major variants of UNIX including Apple macOS and OS X, Solaris, AIX, HP-UX, BSD, SCO and Silicon Graphics IRIX or major Linux platforms including RedHat Linux, SuSE Linux, Debian GNU/Linux and Slackware.
Progent's Microsoft-certified IT consultants can provide Windows Server 2016 integration consulting to help businesses of all sizes to design and implement an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud, or hybrid deployment model. Progent can assist you to assess the business benefits of Windows Server 2016 for your enterprise and can help you with any facet of planning, configuring, managing or debugging your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can help your organization to take advantage of the many new high-availability and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, VM load balancing, Storage Replica, plus workgroup and multi-domain failover clusters.
Progent's Microsoft-certified consultants average over 10 years of background delivering messaging support for companies that range from small businesses to global enterprises. Progent provides affordable support for all versions of Exchange Server to strengthen email and virus security, design high availability email systems, and facilitate remote and mobile email connectivity. Progent's Exchange consulting services can help you in designing and executing a move from an outdated SMPT server or older Microsoft Email software such as Exchange 2003 to Exchange 2019 Server. Progent offers support for Windows 10 and Windows 11 clients using Office Outlook and can show you how to integrate Microsoft Outlook Web App (OWA) for popular web browsers. For e-mail virus defense, spam blocking and outbound data leak protection, Progent offers Email Guard security services.
Progent offers Windows 2003 Cluster Server consulting to help your organization utilize fault-tolerant server clusters designed to deliver 100% uptime. Clustered Windows servers for fault-tolerant networks include Windows 2003 Cluster Server, SQL Cluster Server, and Exchange Cluster Server. By assisting you t design fault-tolerant clustered server environments based on Microsoft Windows Clustered Server 2003, Progent's Premier Windows professionals make sure that your zero-downtime clustered servers are set up to maximize the strategic value of your IT network.
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Configuration Manager 2016 automates application and device provisioning and updating, centralizes compliance settings control, keeps track of network assets, protects against corporate data leakage, provides network health reporting, enables secure end-user self service, and delivers a single point of control for administering multi-OS networks running on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Microsoft Azure cloud experts can assist your organization with any aspect of planning, installing, using and troubleshooting a SCCM 2016 deployment for local, cloud-based, or hybrid networks.
Cisco's Catalyst line of wireless controllers simplify the management of Wi-Fi networks by unifying the configuration and control of Wi-Fi access points, tuning wireless throughput by limiting the impact of RF congestion, enhancing Wi-Fi availability with rapid auto-failover, and strengthening data security by detecting cyber threats and filtering traffic content according to user class and location. Progent's Wi-Fi consultants can assist your business to configure Cisco Wi-Fi controllers to manage and monitor wireless LANs of any size. Progent can help you to maintain and troubleshoot your existing Cisco Wi-Fi environment or carry out an efficient migration to Cisco's modern wireless controller technology.
Progent can assist you in all phases of your migration to Exchange 2016 such as planning high availability (HA) infrastructure for an on-premises, cloud-based or hybrid deployment; CAL licensing requirements for Exchange and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V strategy; specifying mass storage capacity required for your virtual machines, mailbox databases and log files; configuring HLB for high-availability CAS services; designing, setting up and validating Exchange and Windows Servers and DAG groups; integration with SharePoint; updating the firewall; resolving SSL issues; providing client integration with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web.
Progent's Private Cloud Hosting outsourcing provides complete hosting of a small organization's servers in a solution that delivers the maximum level of dependability and expandability and is also easy to move to any data center. Progent's Private Cloud Hosting options are based on mature virtualization architectures that allow small businesses with multi- platform IT systems to economize significantly on the expense of capital investments, system support, and network administration while benefiting from world-class reliability and an unmatched level of vendor independence.
Cisco's Firepower Next Generation Firewalls (NGFWs) provide a major performance improvement compared to Cisco's popular ASA 5500-X firewalls and offer centralized control of advanced cybersecurity capabilities such as application visibility, next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection, DDoS mitigation, and sandboxing. Progent's Cisco CCIE-certified firewall experts can help your organization to plan and carry out an efficient migration to Cisco Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower firewalls with Cisco's security services to create and centrally manage IT environments that include local offices, data centers, and cloud resources.
Progent's ProSight Virtual Hosting service offers proven virtual server technology, a world-class data center facility, and the technical support expertise of Progent's Microsoft-certified consulting group to provide small businesses with a comprehensive IT outsourcing solution that enhances network dependability and protection, eliminates management hassle, and lowers expenses. With Progent's Private Cloud Hosting, a small or midsize business can have all of its operating system platforms and critical business application servers supported within a secure and reliable data center on a fast, non-stop virtual server set up and maintained by Progent's network support experts.
Progent can help your organization in any phase of your migration to Microsoft Exchange 2019 including configuring Windows Server 2019 as a host for Exchange; planning HA system topology for a local, cloud-based or hybrid deployment; moving mailboxes; designing and configuring Hyper-V; setting up hardware load balancing; building DAG groups with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail; integration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft 365; and configuring Outlook clients.
Amazon Marketplace Web Service is a collection of APIs that allows Amazon sellers to streamline their business processes by automating crucial sales activities including listings, orders, shipments, inbound and outbound fulfillment, and reports. By leveraging Amazon's extensive online ecosystem and automating their sales, merchants can expand their market, reduce their operating costs, improve reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service developers can work with your development staff and provide programming, workflow integration, project management support, and mentoring so you can shorten development time and speed up your return on investment.
important characteristics of Microsoft Dynamics GP software include a modular structure that allows you to license only the components you require, a standards-based architecture based on Microsoft technologies to secure your investment and offer a highly interconnected environment, advanced reporting capabilities that allow you to track all operations, income and expenses and sales trends, compatibility with Microsoft Office to enable access to corporate data, the ability to process information from almost any database or desktop software into Microsoft Dynamics GP/Great Plains, and an open architecture that makes it possible to create custom programs. Progent can help you configure and maintain a reliable, secure server and communications infrastructure to support Microsoft Dynamics GP/Great Plains, and can provide experienced GP support professionals to show you how to turn the advanced features of Microsoft Dynamics GP business accounting software into a productive business management solution.
Microsoft Dynamics Customer Relationship Management helps mid-market businesses nurture profitable client interactions. Integrated Sales and Customer Service modules enable in-house staff to share data to help promote sales success and deliver consistent, effective customer service. Progent can set up the optimal network environment, including mobile wireless connectivity, to back Microsoft CRM, and Progent's Experts Team can supply your small business with a certified MS CRM professional who can show you how to combine Microsoft Dynamics CRM with your marketing or customer service databases.
Progent provides fault tolerant load balancing support that addresses system load balancing, load balanced applications, LAN/WAN backbone routing, and content delivery technology such as Cisco Content Engine. non-stop load balancing vendors for which Progent can provide consulting services include Windows Server 2003 Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco CSS, Cisco Distributed Director and ACNS, and F5 Networks 3-DNS.
Progent provides national online technical support and troubleshooting services for businesses that operate Apple Mac OS X networks or whose IT systems feature a combination of Mac with Microsoft Windows products. Progent's engineers can provide Mac users a range of services such as desktop support, upgrading to the latest version of Mac OS X from legacy editions of Apple macOS and OS X, plus help with Apple macOS and Mac OS X application software. Progent can also assist your business with Apple iPhone and Apple iPad synchronization and troubleshooting, or migrating to iCloud. Remote IT help offers optimum leverage for your information technology budget by preserving client efficiency and limiting the time billed for computer repair services. Sophisticated remote access technology and skilled service specialists and engineers allow Progent to handle most IT problems without wasting time and money by going to your site. In the vast majority of cases your IT problems can be remediated over the phone or via a mix of phone help and online network analysis. Progent can put you in touch with Cisco certified CCIE network experts and CISSP premier security specialists to help with the most difficult system problems.
Microsoft has made a strong effort to enable seamless hybrid environments that integrate Microsoft 365 Exchange Online and on-premises Exchange systems. This allows you to have some mailboxes hosted at your corporate datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consultants can help you with any facet of designing, integrating and troubleshooting your hybrid Exchange Online solution. Progent's Exchange specialists can deliver as-needed support to help you resolve challenging technical bottlenecks and also offer comprehensive project management outsourcing to make sure your hybrid Microsoft 365 Exchange initiative is carried out on time and within budget.
Progent's Microsoft certified support team can help you define and implement a smooth in-place Microsoft Exchange 2007 upgrade strategy that minimizes productivity downtime, reduces long-term service requirements, and makes your Exchange 2007 Server easy to administer. For complex multiple server or multi-location migrations, Progent offers the background to finish your project rapidly and affordably. Progent's Microsoft Exchange 2007 help, repair, and design services include assistance with the integration of third-party add-ons to Exchange 2007 Server that are in keeping with your business needs.
Progent's Microsoft-certified consultants can provide low-cost remote and on-premises help to carry out your migration to Exchange 2010, generate extensive documentation of your new email environment, educate your IT staff and end users to get them ramped up rapidly on Microsoft Exchange 2010, and offer ongoing administrative consulting and technical help. Progent's consultants can also assist you to migrate from Exchange 2010 to Exchange Server 2013 or Exchange Server 2016.