Offsite Workers Computer Support Experts
Teleconferencing Integration for Your At-Home Workforce
Expanding your at-home or hybrid pool of workers can have a major effect on IT infrastructure, security, and business culture. Progent has two decades of experience assisting small and medium-size businesses (SMBs) to design, deploy, optimize, administer, and troubleshoot network environments that incorporate an offsite workforce. Progent can assist your business to determine the appropriate technologies and follow best practices in creating and supporting a secure virtual ecosystem that promotes teamwork and gives maximum business value.
Progent can provide remote services that range from on-demand consulting for helping you through occasional technical bottlenecks to full project management or co-management for implementing mission-critical initiatives.
Voice/Video Conferencing for an At-Home Workforce
A wide range of voice/video conferencing platforms from major vendors support online meetings, video conferencing, voice calls, chat, and content sharing for both local users and at-home workers. Many organizations utilize multiple products to meet the needs of their various partners and clients. Progent can help you manage your current voice/video conferencing ecosystem and optimize the experience of your remote workforce.
- Skype for Business is Microsoft's popular communications platform that supports real presence, IM, audio and video conferencing and calling as well as the seamless integration of these functions within Office desktop and Office 365 applications including PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified consultants who can help you set up and manage Skype for Business clients to support your at-home workforce. For details about Progent's support services for Skype for Business, visit Skype for Business integration consulting.
- FaceTime is Apple's group video calling service for compatible iOS, iPad, iPod, and Mac devices. FaceTime works over Wi-Fi or cellular Internet connections on compatible iOS or iPad devices. Newer versions of FaceTime support up to 32 simultaneous users for video calls. To learn about Progent's support for FaceTime and other popular Apple apps, see Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for virtually any desktop or mobile device. Delivered through Cisco's Webex Cloud, Webex capabilities include sharing discrete content or screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, network-based recording, plus editing and playback for future reference and training. Refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conversations, contacts, and content with features that include IP voice and video conferencing, persistent threaded chat, plus file sharing. See Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can help you solidify up your WAN infrastructure to support these solutions and provide configuration and troubleshooting expertise.
To find out more about how Progent can help you create an at-home workforce solution, phone
An index of content::
Cisco CCIE Online Computer Consultancy Group
Cisco Firewall Network Documentation
Progent can assist your organization to deploy Cisco's infrastructure products to build a robust basis for your onsite, cloud-centric, or hybrid-cloud data center and improve operations in key areas such as hardware consolidation, security and compliance, manageability, reliability, and disaster recovery.
Immediate Juniper SRX Series Gateway Security Group
Firewall Audit Juniper SRX220 Router
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Private Cloud Virtual Datacenter Hosting Consulting
Consulting Services Private Cloud Hosting for Virtual Data Centers
Progent's ProSight Virtual Hosting service offers complete hosting of a small or mid-size company's servers in a solution that delivers the maximum level of dependability and scalability and is also easy to move to another host. ProSight Virtual Hosting and management services are based upon mature virtualization technologies that enable small companies with multi- platform environments to save significantly on the expense of capital equipment, infrastructure maintenance, and network administration while achieving enterprise-class reliability and an unmatched degree of vendor flexibility.
Help and Support SQL Server 2017 OLTP
24x7 Technical Consultant SQL Server 2017
Progent's certified SQL Server 2017 consultants can help your organization to plan and implement a smooth upgrade from your current SQL Server databases and applications to SQL Server 2017.
Juniper SSG550M Router Consultant
Security Firms Juniper SSG Series Firewall
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Specialist Exchange 2013 Upgrade
Exchange 2013 Compliance On-site Support
Microsoft Exchange 2013 incorporates major enhancements to the capabilities of Exchange 2010 and delivers important new features plus a redesigned architecture. These enhancements favorably impact vital IT areas such as ease of administration, high availability (HA), security and compliance, operational costs, collaboration, scalability, throughput, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consulting experts can assist your organization to understand the potential business benefits of migrating to Microsoft Exchange 2013, create an efficient validation and deployment plan, and train your IT team to maintain your Exchange Server 2013 solution. Progent can also provide affordable online support and management services for Exchange 2013.
Windows, UNIX, Solaris Engineer
UNIX with Windows On-site Technical Support
If your company network combines UNIX, Linux or Sun Solaris platforms with Microsoft Windows, Progent can help you to incorporate your IT resources into a cohesive environment that permits all your OS platforms to run side by side for easy administration, transparent information exchange, high dependability, superior performance, and strong protection. Progent's UNIX and Microsoft Windows coexistence support offerings include IT infrastructure configuration and service, support for Microsoft Windows services for UNIX (SFU), online network monitoring and management, remote network help and repair, on-site technical support, and Help Desk Call Center services.
Professional Virtual Call Desk
Extended Helpdesk Professionals
Progent's Microsoft and Cisco certified experts offer three service programs to help mid-size and large companies create a cost-effective and successful in-house Network Support Helpdesk. Progent's consulting services include Return on Investment evaluation, process study and enhancement, executive reporting, training of internal personnel, and documentation of procedures. Progent's Software Selection and Deployment Services help companies analyze the various top level Help Desk software packages on the market and determine what packages may be excessively costly, lack key features, or align poorly with your organization's corporate culture. Progent also provides temporary staffing for organizations who need to augment their internal Help Desk staff for special tasks or to substitute for absent or incapacitated personnel.
Remote Virtual Help Desk Support and Integration
Urgent Virtual Call Desk Integration
Progent's Microsoft certified experts offer several ways to help mid-size and large companies create an efficient and productive in-house Computer Support Help Desk Call Center. Progent's help desk consulting services include Return on Investment analysis, process study and improvement, executive reporting, training of in-house personnel, and documentation of processes. Progent's Software Evaluation and Integration Services help organizations analyze the various top level Help Desk software packages on the market and determine which packages may be too costly, lack critical capabilities, or align badly with your company's corporate culture. Progent also provides short-term staffing for companies who want to reinforce their in-house Help Desk staff for special tasks or to fill in for vacationing or indisposed workers.
Small Business IT Outsourcing Technology Professional
Engineer IT Support Outsourcing
Progent can deliver comprehensive remote consulting for all major technical areas associated with today's small company information networks and offers a variety of vital, as-needed services including a part-time Chief Information Officer to offer senior-level IT design and budgeting skills, a Call Center for help desk support, proactive server monitoring, spam/virus filtering as a managed service, best-practices project management for major projects like site moves oroperating system migrations, connectivity experts for building and maintaining fast and robust infrastructure, security engineers to ensure data safety and compliance, disaster recovery specialists to create business continuity strategies, and software programmers to write, customize, or repair business applications.
Microsoft Mac and Linux Desktop Help Center
24x7 Microsoft Desktop Information Technology Outsourcing Company
Progent can deliver a wide range of affordable services to assist your business to deploy, configure, repair, and manage desktop PCs and laptops powered by Microsoft Windows, Apple macOS and OS X, or popular editions of Linux. Progent can provide onsite or online technical support for single computers or laptops or work with you to plan and carry out a large-scale migration to new or updated operating system software and applications. Progent can also provide engineers and technicians to assist your company to plan for and implement a company relocation or consolidation organized to cause the least possible interruption to your productivity.
24 Hour Consultant Services Skype for Business and Exchange UM Server
Skype for Business Reverse Proxy Server Technology Professional
Progent's consultants offer online and on-premises consulting services for organizations of any size to evaluate the costs/benefits of migrating to Microsoft Skype for Business from any release of Microsoft Lync Server or Microsoft Office Communications Server. Progent can help you to design an on-premises, cloud or hybrid topology; interface Skype for Business with Microsoft SQL Server,Exchange, SharePoint and Office or Microsoft 365; configure HA solutions; connect Skype for Business with your PSTN gateway; and interface with other collaboration platforms such as Cisco Video Interop Server. Progent's certified network security experts can help you create and validate a security environment for your Skype for Business deployment that meets government and industry standards.
Network Consultant Windows Server 2022
Windows 2022 Hyper-V Computer Consulting
Progent's certified Windows Server 2022 consultants can assist your company to design and carry out an efficient upgrade to Windows Server 2022 that features high availability and that uses an on-premises deployment model or a hybrid deployment model that combines cloud-hosted Windows Server on Azure with a self-hosted installation of Windows Server 2022.
Online Technical Support Windows 8.1 Training
Windows 8.1 BitLocker Small Office Computer Consultant
Windows 8.1 is designed to run on devices from smartphones and tablets to engineering workstations. An abundance of innovative capabilities, including its touchscreen support and iconic live tiles user interface, provide a wide selection of benefits for organizations who know how to exploit them. Progent's Microsoft-certified experts can assist get your business up to speed with Windows 8.1 and show you how to derive significant business advantage from the operating system's many new and enhanced technologies.
Immediate Project Pilots Consultancy
Project Management Consult
For enterprise project management assistance, Progent can provide access to veteran information technology experts with decades of experience in IT management, application development, and business process design for organizations ranging from Big 4 firms to dot-com startups to state government agencies. These proven IT managers can provide project management expertise to assist enterprise customers follow best practices to ensure that development or deployment projects are completed on schedule and on budget.
Online Troubleshooting Exchange 2013 SharePoint integration
Exchange 2013 Collaboration Consultants
Exchange Server 2013 includes major improvements to the capabilities of Microsoft Exchange Server 2010 and introduces important innovations as well as a revamped structure. These improvements favorably impact vital facets of IT such as manageability, high availability (HA), compliance, cost of ownership, teamwork, extensibility, performance, compatibility, and productivity. Progent's certified Exchange 2013 consulting professionals can assist your organization to understand the possible advantages of upgrading to Exchange 2013, design a cost-effective validation and rollout strategy, and educate your IT staff to manage your Microsoft Exchange Server 2013 environment. Progent also offers affordable online support and management services for Microsoft Exchange Server 2013.
Online Support Services wireless IP phones and Cisco Unified Communications Manager
Network Engineer wireless VoIP phones and Meraki APs
Progent's Cisco-certified Wi-Fi integration experts can help you to deploy, administer, and debug Cisco wireless devices including Aironet and Meraki Wave 2 wireless access points (APs) plus Cisco's Wireless Network Controllers.
Award Winning IT Consultants Cisco Security
Cisco Access Point Software Outsourcing Consultant
Progent's Cisco-certified CCIE network consultants can assist your business to configure, manage, upgrade and troubleshoot Cisco products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall consulting, Meraki and Aironet Wi-Fi access point support, Cisco VoIP phone consulting, and CUCM/CallManager software consulting.
Online Help Operations Manager
IT Services Remote Monitoring and Reporting
Small to middle size companies can now get all the advantages of System Center Operations Manager 2007 and also have fast access to Progent's Microsoft certified network consulting professionals. With Progent's affordably priced network service packages, mid-size businesses can select a simple co-sourcing service program built around Microsoft Operations Manager with server monitoring, reporting, Help Desk and remote service or a complete round-the-clock outsourcing package. Progent offers expertise in Microsoft System Center Operations Manager to offer small and midsize company networks world-class availability, security and performance.
Barracuda Backup P2V Recovery Network Consultants
Consulting Services Barracuda Cloud Backup
Barracuda Backup is a low-cost, subscription backup/restore platform for small and mid-size businesses. A Barracuda Backup deployment can incorporate a purpose-built hardware storage device built by Barracuda or a virtual appliance with comparable functionality but which utilizes your own storage infrastructure. Barracuda Backup safeguards critical business data produced locally, at one or more remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants offer a wide range of consulting services to help your business to plan, integrate, manage and troubleshoot a backup and disaster recovery system built on Barracuda Backup.
Computer Consulting Exchange 2007 Edge Server
Services Exchange 2007 Server
Progent's expert consultants can show you how to design and deploy a smooth in-place Microsoft Exchange 2007 migration strategy that avoids network downtime, simplifies ongoing support requirements, and makes your Microsoft Exchange 2007 Server easy to manage. For complex multi-server or multi-location migrations, Progent offers the knowledge and experience to complete your move rapidly and affordably. Progent's Microsoft Exchange 2007 help, troubleshooting, and design offerings include expertise with the integration of third-party enhancements of Exchange 2007 Server and the design of unified messaging solutions based on Microsoft Exchange Server 2007.
Windows 7 Migration Networking Companies
Microsoft Windows 7 Engineer
Progent's certified consultants can provide offsite and onsite support expertise to assist you to manage, maintain, and repair PCs powered by Windows 7 and can also provide assistance with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent can provide support for management automation, network security, backup and restore, remote access, mobile device management, Wi-Fi network design, and 24x7 network monitoring and alerts.
Windows, UNIX, Solaris Onsite Technical Support
Online Help Windows and Solaris
If your company computer system mixes UNIX, Linux or Sun Solaris technology with Microsoft Windows, Progent can assist you to integrate your servers into a cohesive environment that permits all your operating systems to coexist for simple management, transparent information exchange, high availability, enhanced performance, and tight security. Progent's UNIX/Linux/Solaris and Windows coexistence support offerings include IT architecture integration and support, support for Windows services for UNIX, online network monitoring and administration, remote technical help and troubleshooting, in-person technical support, and Help Desk outsourcing.
Microsoft Experts IT Consultant ISA 2000 Server
ISA 2004 Server Consulting
Progent's certified ISA Server consulting experts have long experience developing ISA Server-based security solutions for IT networks with multiple sites, remote workers, and mission-critical eCommerce applications. Progent's Microsoft Firewall experts can assist your small business in planning and implementing an installation of ISA 2000 Server or ISA 2004 Server that supports your network security needs without adversely restricting your IT system productivity. Progent's consultants can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
Building to Building Wireless Example Application
School Wireless Case Study
Progent delivered a wireless integration environment that enabled a school to improve efficiency and avoid the recurring costs of a dedicated data connection. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim bridge is designed for connecting separate sites as far as 2.5 miles apart and can extend to even longer distances. This wireless solution offered better bandwidth and dependability than simply amplifying the 802.11b network, and since it uses the 5.8Ghz band it offered protection against outside interference.
ransomware removal and file recovery Technology Professional
Hermes ransomware recovery Engineers
Progent's seasoned ransomware recovery consultants can assist you to reconstruct a network damaged by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor.
Microsoft Windows 7 Migration Technology Consulting Services
Windows 7 Security Technology Consulting Services
Progent's Microsoft certified consultants can provide offsite and on-premises consulting expertise to help you to administer, support, and troubleshoot computers based on Microsoft Windows 7 and also offers assistance with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent offers expertise with management automation, security and compliance, disaster recovery, remote connectivity, mobile device integration, wireless network design, and 24x7 network monitoring.
ProSight Reporting ConnectWise Manage Ticketing Technical Support
ProSight Reporting ConnectWise Manage Ticketing Online Support Services
ProSight Reporting is an expanding line of in-depth reporting utilities created to work with the industry's top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Top Quality PowerPoint 2016 Recovery Services
IT Specialists Word 2016
Progent's Microsoft Office and Microsoft 365 consultants can assist businesses of any size to integrate Microsoft Office desktop and Microsoft 365 applications such as Excel, Word, PowerPoint, Outlook, Microsoft Access, Visio and OneNote into a cohesive productivity solution that offers quick ROI and enables better business results. Progent can help your company to integrate Microsoft Office or Microsoft 365 applications with each other and with other core Microsoft platforms such as SharePoint, Microsoft Exchange Server and SQL Server deployed on-premises or in the cloud. Progent can also help you to resolve compatibility issues between various versions of Microsoft Office desktop and offers live online training to individuals and teams.
Specialists Microsoft Teams PSTN integration
Microsoft Teams with Outlook Consultants
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Oracle DBA Consultant Services
Oracle RDBMS Engineer
Progent offers affordable remote access to an authorized Oracle database administration expert or an Oracle application programmer. Progent can provide advanced DBA services for all versions of Oracle including 10g and 11g and can also help plan, create, enhance, or fix Oracle applications written with SQL and PL/SQL stored procedure programming language. Progent also offers consulting for Data Guard replication technologies and Oracle Recovery Manager.
Open Now Consultant Services OS X Technical Support
Engineer macOS Technical Support
Progent offers national online help and troubleshooting services for businesses who run macOS and OS X environments or whose IT systems feature a combination of Mac and Microsoft Windows products. Progent's experts can provide macOS and OS X users a variety of IT services such as desktop support, upgrading to the most recent version of macOS from other earlier versions of macOS or OS X, plus expertise with Mac applications. Progent can also help your business with Apple iPhone and iPad synchronization and troubleshooting, or moving to iCloud. Remote network consulting provides optimum return for your IT dollar by extending user productivity and limiting the hours billed for network repair services. Sophisticated online access tools and experienced technicians and engineers allow Progent to handle the majority of network issues without squandering time and expense by going to your site. In most of cases your IT issues can be remediated over the phone or through a combination of phone support and online connectivity. Progent can offer the services of Cisco CCIE infrastructure experts and CISA and CISM premier security professionals to assist you with the most difficult network issues.
Microsoft System Center 2016 Virtual Machine Manager Help and Support
Technology Consulting SCVMM 2016 Storage Replica
System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 family of network monitoring and management products and is designed to offer a centralized solution for configuring and administering virtualized datacenters across hybrid networks that can incorporate on-premises and hosted datacenters and Azure publics cloud services. Progent's Virtual Machine Manager 2016 consultants can assist businesses of any size with any aspect of building, implementing, and maintaining a SCVMM 2016 solution. Progent can review your virtualization topology, show you how to upgrade smoothly from legacy versions of VMM, design workflows for building and installing virtual machines and hosts, implement fault-tolerant compute and storage clusters, integrate your datacenter infrastructure with public clouds, set up virtual switches, write and debug PowerShell scripts, and help you assess the strategic business benefits of the latest technologies like Storage Replica and Shielded VMs. Progent's certified virtualization experts can provide advanced Hyper-V consulting and VMware vSphere expertise.
Infor SyteLine CloudSuite Doc Trak Engineer
Infor SyteLine CloudSuite Customization Engineers
Infor CloudSuite Industrial, previously called SyteLine, is an ERP solution that embodies more than 25 years of experience helping manufacturing and service organizations to manage complicated supply chains and streamline key processes to get products to market fast and adhere to customer commitments dependably. Progent can provide the skills of an ERP specialist with more than two decades of experience with the Infor CloudSuite Industrial/SyteLine product family. Progent can provide remote or on-premises consulting that spans from occasional guidance to end-to-end solution design and project management. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include installation, migration, business analysis, customization, Configure/Price/ Quote, web site integration, technical support, data conversion, Excel and SQL integration, training, and DBA services.
24-Hour Server patch management Consulting Services
Consulting Wi-Fi controllers patch management
Progent's managed services for patch management provide organizations of all sizes a versatile and affordable alternative for assessing, validating, scheduling, applying, and documenting software and firmware updates to your virtual and physical; servers, peripherals {like printers and scanners, infrastructure appliances such as routers and wireless APs, and IoT devices such as sensors and robotics.
iPhone RADIUS Online Support Services
iPhone and SharePoint integration IT Consulting
Progent offers affordable online assistance to assist you to plan, configure, and fix any aspect of your iPhone and iPad and Windows integration solution and is available for quick jobs to help you get past occasional technical bottlenecks or major engagements to help you finish large-scale projects on time and within budget. Progent has experience in on-premises, cloud-centric, or hybrid environments and can help you build or support a highly available, protected and efficient infrastructure that is best suited to your mode of computing. Progent also offers remote or onsite training to show you how to manage and use your iPhones and iPads in a secure, collaborative ecosystem that maximizes the strategic value of your information network.
24/7 CCIE Expert Certified Aironet Access Point Management Computer Engineer
Aironet 2800 Access Point Integration Services
Progent's certified wireless networking consultants can help businesses of any size to plan, deploy, administer and repair Cisco Aironet Wi-Fi AP environments to achieve the performance, range, capacity, scale, security and ease of management required for transparent access between wireless and wired networks. Progent can provide affordable remote and onsite consulting services for end-of-life and current 802.11ac Aironet access points and Progent can assist your business design and manage wireless solutions that include indoor and outdoor/industrial Aironet APs.
24/7 Hyper-V 3.0 Shared Nothing Live Migration Technical Support Services
MCSE Expert Certified Windows Server 2012 R2 Hyper-V Consulting Services
Microsoft Windows Server 2012 R2 Hyper-V enhances virtualization in important areas including multitenancy, agile infrastructure, cloud readiness, scalability and throughput, and fault tolerance. Progent's Microsoft-certified consulting experts can assist your company to benefit from Windows Server 2012 R2 Hyper-V to install and maintain virtual servers to reduce network expenses and improve availability.
Consulting Services Solaris with Windows
24-Hour Windows and Solaris Remote Technical Support
If your business computer system combines UNIX, Linux or Sun Solaris technology with Microsoft Windows, Progent can help you to integrate your IT resources into a cohesive environment that allows all your OS platforms to run side by side for simple management, seamless information exchange, high dependability, enhanced performance, and strong security. Progent's UNIX/Linux/Solaris and MS Windows coexistence assistance offerings feature IT infrastructure configuration and support, consulting for Microsoft Windows services for UNIX (SFU), remote network monitoring and management, online network help and repair, in-person technical support, and Contact Center outsourcing.
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