Home-based Workforce Support Consultants
Helpdesk Call Center Services for Your At-Home Workforce
Adding to your home-based pool of workers can have a major impact on IT network infrastructure, security, and your corporate workflow. Progent has 20 years of background assisting small and mid-size businesses (SMBs) to plan, deploy, tune, manage, and debug networks that incorporate teleworkers. Progent can assist your company to select the right technologies and adhere to best practices in building and supporting a secure virtual ecosystem that promotes teamwork and delivers top value.
Progent can provide online IT services ranging from on-demand support for helping you past occasional IT roadblocks to full project management or co-management for successfully completing strategic initiatives.
Helpdesk Services for At-Home Workers
A sudden, company-wide transition to an at-home workforce, which could be the result of a pandemic or as part of a disaster recovery/business continuity process, can overwhelm even the most efficient and well-staffed Helpdesk. Progent's Helpdesk services allow businesses to supplement their existing call center or outsource their entire Helpdesk operation to Progent's online Technical Response Center (TRC). Progent has the personnel, IT infrastructure, experience, and technical skills to act as a transparent extension of your in-house Helpdesk and can effectively provide a deep bench to provide as-needed assistance when your call volume spikes.
- Progent's Standard Helpdesk Services leverage Progent's nationwide network of online support experts along with enterprise-class ticketing and tracking technology to provide an affordable, modern Help Desk call center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows at-home workers to check or update the status of their current tickets, add more information, and append screenshots and other attachments. Support services are provided at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 IT experts to handle complex issues. For more details, see Progent's Standard Helpdesk Services for small businesses.
- Progent's Supplemental Helpdesk Services allows your IT organization to augment your existing Helpdesk resources by splitting responsibilities for Helpdesk services transparently between your in-house IT staff and Progent's nationwide pool of technical support engineers and subject matter experts. Progent's co-managed Helpdesk service is a collaborative support solution based on the leading shared PSA tool for managing service requests, ticketing, assigning ownership, tracking progress, and generating management reports. To see how Progent's Supplemental Helpdesk Services can help your business deliver best-in-class technical support to your at-home workforce, refer to Progent's supplemental Helpdesk services.
To find out more about how Progent can help you create an at-home workforce solution, phone
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Development Business Software
Award Winning Microsoft Dynamics Design
If you need assistance writing, enhancing, or repairing applications for Microsoft Windows, Linux, or for the Web, Progent's expert team of programmers, database designers, and project managers can help make sure you get the project completed on time and within budget. Progent's seasoned application developers can provide cost-effective and expert remote help for projects as small as creating VBA macros for Excel or as challenging as rolling out line-of-business RDBMS applications based on SQL Server ,Oracle, or MySQL.
Windows Active Directory Technology Consulting
24/7 Azure Active Directory Online Support
Progent can assist you to design and carry out an efficient migration from on-premises Active Directory to cloud-hosted Azure AD or to a hybrid solution that uses Azure AD Domain Services and Azure AD Connect to unify identity and access management across onsite and cloud resources.
Jabber and Microsoft Office Computer Consultants
Computer Consulting Jabber and Webex
Progent's Cisco Jabber consultants offer online or onsite expertise to help organizations of any size to plan, deploy, maintain, update or debug Cisco Jabber environments and Cisco Unified CM infrastructure. Progent can provide in-depth support for the technologies that go into building an end-to-end Jabber collaboration solution including Cisco network appliances and management tools, Microsoft 365 apps, Windows and Mac desktops, Apple iOS and Android smartphones and tablets, SIP trunking, WiFi systems, security and compliance, cloud computing, immersive telepresence systems, PBX products, business continuity, and the many other pieces of a modern collaboration solution.
24 Hour ProSight Email Directory Harvest Protection Consultant
Best ProSight Email Spoofing Protection Technology Professional
Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security companies to provide centralized management and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter.
Windows Server 2022 integration Consulting Services
Onsite Technical Support Windows Server 2022 upgrade
Progent's certified Windows Server 2022 consultants can help your company to design and implement an efficient upgrade to Windows Server 2022 using a self-hosted deployment architecture or a hybrid deployment model that combines cloud-hosted Windows Server Online with an on-prem installation of Windows Server 2022.
Computer Consultants Citrix Disaster Recovery
Citrix StorageLink Gateway Consultants
Progent's Citrix experts can help your organization to evaluate the strategic value of the various editions of Essentials for Hyper-V, assist you to integrate Citrix administration tools in your Microsoft Hyper-V network, and show you how you can use Citrix Essentials to enhance the performance, uptime, flexibility, and fault tolerance of your virtual network while lowering the cost of equipment and support and streamlining management tasks.
Duo Zero Trust Security Support and Setup
Duo Multi-factor Authentication Computer Consultants
Progent's Duo services utilize Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication. Duo supports single-tap identity confirmation with iOS, Google Android, and other out-of-band devices.
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