At Home Workers Support Experts
Helpdesk Support Services for Your Offsite Workforce
Expanding your at-home or hybrid workforce can have a major effect on IT infrastructure, security, and corporate workflow. Progent has two decades of experience assisting small and mid-size businesses to design, deploy, optimize, administer, and troubleshoot network environments that incorporate offsite workers. Progent can assist your business to select the right technologies and adhere to leading practices in building and maintaining a safe virtualized environment that facilitates teamwork and gives top value.
Progent can provide online services that range from on-demand support for helping you through sporadic technical roadblocks to comprehensive project management for implementing strategic initiatives.
Helpdesk Services for At-Home Workers
A sudden, company-wide transition to an at-home workforce, which could be the result of a pandemic or as part of a disaster recovery/business continuity process, can overwhelm even the most efficient and well-staffed Helpdesk. Progent's Helpdesk services allow businesses to supplement their existing call center or outsource their entire Helpdesk operation to Progent's online Technical Response Center (TRC). Progent has the personnel, IT infrastructure, experience, and technical skills to act as a transparent extension of your in-house Helpdesk and can effectively provide a deep bench to provide as-needed assistance when your call volume spikes.
- Progent's Standard Helpdesk Services leverage Progent's nationwide network of online support experts along with enterprise-class ticketing and tracking technology to provide an affordable, modern Help Desk call center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows at-home workers to check or update the status of their current tickets, add more information, and append screenshots and other attachments. Support services are provided at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 IT experts to handle complex issues. For more details, see Progent's Standard Helpdesk Services for small businesses.
- Progent's Supplemental Helpdesk Services allows your IT organization to augment your existing Helpdesk resources by splitting responsibilities for Helpdesk services transparently between your in-house IT staff and Progent's nationwide pool of technical support engineers and subject matter experts. Progent's co-managed Helpdesk service is a collaborative support solution based on the leading shared PSA tool for managing service requests, ticketing, assigning ownership, tracking progress, and generating management reports. To see how Progent's Supplemental Helpdesk Services can help your business deliver best-in-class technical support to your at-home workforce, refer to Progent's supplemental Helpdesk services.
To find out more about how Progent can help you create an at-home workforce solution, phone
An index of content::
Windows, Linux, UNIX, Solaris Technical Support
Linux with Windows Specialists
If your company network mixes Linux technology with MS Windows, Progent can help you to incorporate your IT resources into a unified environment that allows all your OS platforms to coexist for easy management, transparent information exchange, high availability, enhanced throughput, and tight protection. Progent's UNIX/Linux and MS Windows coexistence assistance offerings include IT architecture integration and service, consulting for Windows services for UNIX, remote network monitoring and management, online network support and troubleshooting, on-site technical support, and Help Desk outsourcing.
Co-managed Call Center Online Help
Supplemental Service Desk Support and Setup
Progent's Shared Help Desk service makes it possible for your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's roster of seasoned technical support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution based on ConnectWise Manage, the leading shared professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Consulting Firm UNIX Online
Solaris Online Small Business Outsourcing IT
Progent offers nationwide online technical support and consulting services for businesses who operate UNIX or Linux environments or whose IT systems feature a combination of UNIX/Linux and Microsoft Windows products. Online technical support offers maximum leverage for your information technology dollar by protecting user productivity and limiting the hours charged for network analysis and repair. Advanced online access tools and skilled technicians and engineers allow Progent to handle the majority of network problems without squandering time and money by traveling to your site. In most of cases your network issues can be remediated over the phone or via a mix of telephone help and remote access. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISSP premier security professionals to assist with the most difficult system problems.
Troubleshooting Shared Call Center
Support Desk Sharing Network Engineer
Progent's Computer Call Center Outsourcing Services for desktop technical support are designed especially for small organizations who require immediate availability of a Help Desk Service Center with professional phone support and effective escalation capability but who must work within a modest information technology budget. Key features of Progent's Help Desk Outsourcing Services are Help Desk Phone Support, Optional Remote Access Provisioning, Initial System Evaluation, Problem Escalation, Virtual Help Desk Support, Per Minute Billing, and Help Desk Applications Recommendation and Integration.
Cisco and Microsoft Certified West Virginia Computer System Consultant
Massachusetts Onsite Technical Support
If your organization does not require immediate remote help but you think you will require assistance with your network soon, you can conserve time and money and ensure that the right expertise will be ready when you require it by contacting a Progent sales agent and signing up as a customer. For more information, phone 800-993-9400 or send email to information@progent.com.
Emergency ProSight Email Data Leakage Prevention Technology Professional
ProSight Email Content Filtering Service Consult
Progent's ProSight Email Guard solution uses the technology of top data security companies to deliver centralized control and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further level of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall.
Programming Firms Amazon AWS cloud services integration
Microsoft, Cisco and Security Certified Experts Design Amazon cloud integration
Progent offers cost-effective remote support to help businesses of any size to access Amazon AWS cloud services such as Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can help your IT team with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, preparedness evaluation, architectural design, testing, deployment, centralized administration, performance optimization, software license management, backup/restore solutions, and security strategies.
ransomware protection Specialist
Immediate Professional Avaddon ransomware recovery
Progent's proven ransomware recovery experts can help your business to rebuild an IT network damaged by a ransomware cryptoworm like Ryuk, WannaCry, NotPetya, or Locky.
Urgent Anti-Virus Installation support
Anti-Virus Consultants
Email Guard by Postini offers continually updated spam and virus filtering, data filtering, and protection from email-based DHA attacks and denial of service attacks. Progent is a Postini partner and service firm. If your company is too small to purchase for a regular Postini license, you can still get access to Postini's Perimeter Manager services through Progent's E-Mail Guard spam filtering and anti-virus service offering. Progent's certified email security consultants can help you create an email safety plan that includes anti-spam and anti-virus services and policies.
Select Topic: