Offsite Workers Support Experts
Helpdesk Call Center Support Services for Your Remote Workforce
Expanding your at-home or hybrid workforce can have a major effect on network infrastructure, cybersecurity, and business culture. Progent has two decades of experience assisting small and mid-size businesses to plan, deploy, optimize, manage, and debug network environments that incorporate teleworkers. Progent can help your company to select the right technologies and adhere to leading practices in building and supporting a safe virtualized ecosystem that promotes teamwork and delivers top value.
Progent offers remote services ranging from as-needed support for helping you through occasional technical bottlenecks to comprehensive project management or co-management for implementing mission-critical initiatives.
Helpdesk Services for At-Home Workers
A sudden, company-wide transition to an at-home workforce, which could be the result of a pandemic or as part of a disaster recovery/business continuity process, can overwhelm even the most efficient and well-staffed Helpdesk. Progent's Helpdesk services allow businesses to supplement their existing call center or outsource their entire Helpdesk operation to Progent's online Technical Response Center (TRC). Progent has the personnel, IT infrastructure, experience, and technical skills to act as a transparent extension of your in-house Helpdesk and can effectively provide a deep bench to provide as-needed assistance when your call volume spikes.
- Progent's Standard Helpdesk Services leverage Progent's nationwide network of online support experts along with enterprise-class ticketing and tracking technology to provide an affordable, modern Help Desk call center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows at-home workers to check or update the status of their current tickets, add more information, and append screenshots and other attachments. Support services are provided at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 IT experts to handle complex issues. For more details, see Progent's Standard Helpdesk Services for small businesses.
- Progent's Supplemental Helpdesk Services allows your IT organization to augment your existing Helpdesk resources by splitting responsibilities for Helpdesk services transparently between your in-house IT staff and Progent's nationwide pool of technical support engineers and subject matter experts. Progent's co-managed Helpdesk service is a collaborative support solution based on the leading shared PSA tool for managing service requests, ticketing, assigning ownership, tracking progress, and generating management reports. To see how Progent's Supplemental Helpdesk Services can help your business deliver best-in-class technical support to your at-home workforce, refer to Progent's supplemental Helpdesk services.
To find out more about how Progent can help you create an at-home workforce solution, phone
An index of content::
Citrix Server Management Specialist
Xen Hypervisor Network Consulting
Progent's Citrix-authorized consultants can help your company to evaluate the strategic advantages of XenServer as well as other Citrix platforms, and can assist your IT organization to plan, validate, implement, troubleshoot, and support a Citrix XenServer installation. Progent can also assess your current XenServer environment and help you to optimize consolidation, responsiveness, protection, availability, and disaster recovery.
Open Now Skype for Business and Android Consultancy
Skype for Business certificate management Consultant Services
Progent's consultants can provide online and on-premises consulting services for organizations of any size to evaluate the costs/benefits of migrating to Microsoft Skype for Business from any release of Microsoft Lync Server or Microsoft Office Communications Server. Progent can help your business to design a local, cloud-based or mixed topology; interface Skype for Business with Microsoft SQL Server,Exchange, SharePoint Server and Office or Microsoft 365; set up HA mechanisms; connect Skype for Business with your PBX system and PSTN gateway; and integrate third-party communication systems such as Cisco UC and Cisco Video Interop Server (VIS). Progent's certified network security experts can help you create and validate a security environment for your Skype for Business deployment that meets regulatory standards.
IT Consulting Two-factor Authentication
Biggest Duo Multi-factor Authentication IT Consultant
Progent's Duo service plans utilize Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo supports one-tap identity verification with Apple iOS, Google Android, and other out-of-band devices.
Windows, Linux, UNIX, Solaris Information Technology Consulting
Windows, Linux, UNIX, Solaris Support and Integration
If your office computer system mixes Linux technology with MS Windows, Progent can help you to incorporate your IT resources into a cohesive environment that permits all your operating systems to coexist for simple management, transparent dataflow, high availability, enhanced throughput, and strong protection. Progent's UNIX/Linux and MS Windows integration assistance services include network architecture integration and service, consulting for Windows services for UNIX, remote server monitoring and management, remote network support and troubleshooting, in-person technical support, and Help Desk services.
Apple Airport Online Consulting
iPad and Airport Online Support
Progent's Apple Mac networking engineers can assist you with a wide range of system foundation issues such as network architecture, off-site and mobile connectivity, internetwork compatibility, security, and new technologies such as Voice over IP and fast wireless connectivity. For business networks built exclusively on Mac OS X or for systems incorporating a mix of Mac, Linux/UNIX and Windows based servers and desktops, Progent has the experience and size to deal with the complexity of planning, integrating, and supporting a network architecture that is robust, safe, productive and supportive of your business goals. Progent can help you deploy Apple's Xserve enterprise servers, Apple's Xserve RAID zero-downtime storage systems, and Apple's Xsan SAN systems. Progent can also provide certified professionals to help you with Cisco routers and switches.
wi-fi controller IT Consultants
8540 wireless controller Online Technical Support
Cisco's {Catalyst Wi-Fi controllers streamline the administration of Wi-Fi networks by unifying the configuration and management of Wi-Fi access points, tuning Wi-Fi throughput by limiting the impact of radio frequency congestion, improving wireless availability with fast auto-failover, and hardening data security by detecting threats and filtering network traffic based on user class and location. Progent can assist your business to configure Cisco Wi-Fi controller appliances to manage and monitor Wi-Fi networks of any size. Progent can help you to administer and troubleshoot your current Cisco Wi-Fi solution or carry out an efficient upgrade to Cisco's latest wireless controller solutions.
Operations Manager Remote Consulting
Operations Manager Online Consulting
Progent's Microsoft-certified consultants have over a decade of background planning, implementing, enhancing and repairing System Center Operations Manager environments and offer organizations of all sizes expert remote or on-premises consulting support for System Center 2012 Operations Manager. Progent can help you to plan a topology for Microsoft SCOM 2012 servers that delivers the performance and resilience needed to watch over your IT resources efficiently, whether your infrastructure are on-premises, in the cloud, or a mixed environment. Progent can also assist you to install and set up Microsoft SCOM 2012 management packs according to leading practices for monitoring network fabric as well as both Microsoft and third-party apps and services. Also, Progent can provide fast online or on-premises troubleshooting to assist you to remediate serious issues uncovered by SCOM 2012.
Small Business Troubleshoot
Small Business IT Solution Providers
Progent's Microsoft and Cisco premier computer engineers can provide expert help with a wide range of technologies and can provide that expertise remotely nationwide or onsite in major cities throughout the United States and anywhere in California. Progent offers remote support for information systems based on Microsoft Windows, UNIX, Linux, Solaris, or Apple ac, or for systems that incorporate a combination of Microsoft Windows and UNIX/Linux technology. Progent also can provide access to the expertise of Cisco CCIE infrastructure engineers for complex network problems, as well as the the support of CISM-accredited security engineers to handle complex security planning and problem solving. Progent has provided online network support to businesses in all 50 states in the United States.
Microsoft Azure enterprise hybrid cloud solutions Services
Microsoft Azure hybrid cloud integration Specialist
Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as one or more cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration services such as Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has two decades of background providing high-level consulting support online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
IT Consultant Exchange 2016 Outlook on the web
Exchange 2016 Upgrade Consulting
Progent can help your business in any and all facets of your migration to Exchange 2016 such as planning HA infrastructure for an on-premises, cloud-based or hybrid environment; licensing compliance for Exchange and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V design; determining mass storage requirements for your VMs, databases and log files; configuring hardware load balancing for high-availability CAS services; planning, setting up and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web.
Computer Outsourcing Consultants Cisco Remote Access
Cisco VoIP Server Help
Progent's Cisco CCIE network infrastructure consultants can help your business to configure, manage, update and debug Cisco network products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall consulting, Meraki and Aironet Wi-Fi access point support, Cisco VoIP phone consulting, and CUCM/CallManager software consulting.
Consultants Exchange 2007 to Exchange 2010 Upgrade
Open Now Microsoft Exchange Server 2010 Migration Professionals
Progent's Microsoft-certified consulting engineers can help your organization to determine the value of Microsoft Exchange 2010 for your business and can assist you to design and carry out an efficient upgrade to Microsoft Exchange 2010 from Microsoft Exchange Server 2003 or Exchange 2007 Server that will offer quick return on investment by increasing your productivity, lowering the cost of equipment and support, streamlining management, and consolidating your key communications technologies.
Configuration Windows Server 2016 Software Load Balancing
Computer Consultants Windows Server 2016 Migration
Progent's certified information technology consultants can provide Windows Server 2016 integration consulting to assist businesses of any size to plan and implement a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud-centric, or hybrid deployment model. Progent can assist you to assess the business benefits of Windows Server 2016 for your enterprise and can help you with any facet of designing, configuring, administering or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist your organization to benefit from the many innovative disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain clusters.
System Center 2016 Migration IT Consultant
Microsoft Certified Partner IT Consultant SCSM 2016
Small to mid-sized businesses can now enjoy all the benefits of System Center Operations Manager and in addition have fast access to Progent's Microsoft Certified network support professionals. With Progent's economically priced IT service programs, small businesses can select a simple Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and online troubleshooting or a comprehensive 24x7 outsourcing solution. Progent supports Microsoft System Center Operations Manager 2007 to provide small business networks world-class availability, protection, and performance.
Cisco and Microsoft Certified Expert Amazon MWS programming Programming Company
Amazon MWS development Development Companies
Amazon Marketplace Web Service is an integrated collection of APIs that allows Amazon sellers to streamline their business processes by automating key sales functions including listings, orders, shipments, inbound and outbound fulfillment, and finances. By leveraging Amazon's vast online selling environment and automating their sales processes, vendors can expand their reach, reduce their cost of sales, improve reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service consultants can work with your development team and provide programming, workflow integration, project management support, and mentoring to help you cut development time and get to market quickly.
GIAC Security and Compliance Test Consultant Services
Cybersecurity Firms GIAC Information Assurance
Global Information Assurance Certification was established in 1999 to certify the skill of network security professionals. GIAC accreditations are acknowledged by companies and government organizations all over the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance specialists can provide support for all of the security services addressed under GIAC accreditation such as auditing infrastructure vulnerability, security incident handling, intrusion detection, web-based services security and security information and event management (SIEM) solutions.
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