Progent is committed to information transfer from Progent's consultants to customers. By teaching customers to resolve problems that are within their scope, Progent is able to focus on delivering high-value services where Progent has little competition. Mid-size businesses who utilize familiar independent service providers or who maintain in-house support staffs benefit when Progent passes on information about new technology and tested processes to make their IT environments more robust, secure, and efficient.
Progent's Microsoft-certified Windows Server 2019 experts can assist your organization to plan and carry out an efficient migration to Windows Server 2019 using existing deployment architecture or a cloud-hosted or hybrid model. Microsoft Windows Server 2019 offers significant enhancements in capacity, speed, ease of management, Hyper-V virtualization, security and compliance, hybrid local/cloud integration, availability, and Linux support.
For desktop virtualization, Progent offers the expertise of a Citrix XenDesktop expert who can assist your company to plan a XenDesktop environment that improves the strategic impact of your information network; integrate XenDesktop software with your physical and virtual servers, end-user devices, and peripherals; migrate your existing virtual desktop software to current releases of XenDesktop; and provide comprehensive online troubleshooting. Progent can also instruct your IT staff to adhere to industry leading practices to manage XenDesktop efficiently.
Progent's webinars offer small businesses the affordability, simplicity, and versatility of online seminars and the effective pedagogic methods of seasoned teachers who utilize sophisticated collaboration software to emulate live, participatory learning environments. Progent can provide online training for key desktop software including elements of Microsoft Office such as Microsoft Excel, Word, Access, and Project: MS Dynamics accounting and management products such as MS Dynamics GP (Great Plains); as well as other leading desktop applications like Photoshop, Acrobat Writer, and Crystal Reports.
Progent's business climate will make you a more capable consultant by enhancing your technical skills and increasing the satisfaction of your clients. Progent makes good on this commitment by recruiting the best professional talent for you to work with, offering a state-of-the-art system architecture, running proprietary software tools to enable the maximum level of support, and by streamlining our operational structures for attracting and retaining clients.
Citrix has developed a powerful family of platforms that provide enterprise-grade manageability, scalability, and performance for virtualizing servers and for centralized distribution of virtual Windows desktops and applications. For managing virtualized desktops and applications, Citrix has developed Citrix XenDesktop and XenApp. For making and managing virtual servers, Citrix has developed XenServer and Citrix Essentials for Hyper-V. Progent's Citrix-certified engineers can assist you to assess the business benefits of Citrix virtualization products and can help you design, validate, implement, troubleshoot, and maintain Citrix virtualization platforms.
Remote management cards give IT administrators full control over a server without the need for an on-site presence. Using these management cards, all console screen information plus keyboard and mouse functionality are transferred to an off-site session to an IT expert who can be located anywhere with Internet access. Progent's Microsoft and Cisco authorized engineers can help you to design, implement, and support a fault-tolerant company network that incorporates remote management cards and Progent can use these remote server management cards to provide efficient remote technical help. Progent is familiar with a variety of remote management cards such as Aten IP9001 remote server management cards, American Megatrends remote server management cards, Dell DRAC cards, HP Lights-Out 100c remote management cards, and Peppercon remote server management cards.
Progent's ProSight Virtual Hosting and Management service provides complete hosting of a small or mid-size organization's servers in a solution that gives the highest level of availability and expandability and is also easy to migrate to another host. ProSight Virtual Hosting and management options are based on mature virtualization techniques that enable small and midsize companies with mixed- platform environments to save dramatically on the expense of capital investments, system maintenance, and IT administration while benefiting from enterprise-class fault tolerance and an unmatched degree of vendor independence.
Progent's Cisco-certified CCIE experts can assist your business to configure, manage, update, tune and troubleshoot Cisco Catalyst switches. Progent can also help your business to enhance the security and compliance of Catalyst switches and move smoothly from legacy switches to modern models.
Progent's team of application experts offer in-depth consulting, software programming, deployment assistance, and webinar training for popular applications covering key areas including ERP and MRP, financials, business reporting, web application development, and the Microsoft Office family of business productivity solutions. As a Microsoft Partner with decades of background providing advanced consulting support remotely, Progent can assist clients throughout the United States to save the time and expense associated with travel and on-site visits without sacrificing the effectiveness of consulting support.
Progent's Microsoft certified support team can help you design and deploy a smooth in-place Microsoft Exchange 2007 migration plan that avoids network disruption, simplifies long-term service requirements, and makes your Microsoft Exchange 2007 Server easy to manage. For complex multi-server or multi-location migrations, Progent offers the experience to complete your move rapidly and economically. Progent's Microsoft Exchange Server 2007 help, troubleshooting, and consulting offerings include assistance with the integration of third-party add-ons to Microsoft Exchange Server 2007 and the creation of unified messaging implementations powered by Microsoft Exchange Server 2007.
Progent uses an enterprise-class support reporting system that stores and organizes complete documentation for all billed support activities. Unlike many freelance consultants or local service organizations who offer minimal documentation or details of services performed, every service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the support documentation transmitted by every staff member to every customer. The practice of detailing and organizing service records results in more efficient support and eliminates a slew of common misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release vital service information.
Progent can help small companies to move any part of their network infrastructure to the Microsoft Azure cloud. This can simplify network management and reduce hardware expense. Azure offers a comprehensive library of cloud services and Progent can assist you to understand the advantages and restrictions of different cloud computing models supported by Azure. Progent can help you manage cloud-resident or hybrid cloud and local apps and network infrastructure and make sure you avoid the common errors small organizations make when moving to the cloud. Progent can help you to configure cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage user identity with Azure Active Directory, and create transparent backup services with Azure Backup. Progent can also show you how to prepare firewalls and VPN connections and to integrate iPhones and iPads and Android handhelds.
If you have a small business IT system with 10 to 50 network clients, Progent's computer outsourcing services save your company from dependence on an individual independent service provider while giving you cost-effective and dependable access to high-quality network expertise. By providing IT support service when you require it, offering advanced knowledge for key applications, offering value-added services such as 24x7 network monitoring, and billing only for services you receive, Progent gives you an economical solution for optimizing the business value of your small business network. Progent is the smart way for small organizations to build and support a robust and safe information system and to benefit from fast access to the experienced help ordinarily restricted to enterprises who can support a sizeable in-house IT organization.
Microsoft Dynamics GP 2015 R2 (formerly Great Plains) introduces a new design that improves cloud integration, supports the most popular smart phones and tablets, permits single sign-on with Azure AD, and strengthens security and compliance. Microsoft Dynamics 2015 R2 also streamlines management reporting, includes new Workflows, expands the Web Client, and delivers more than 100 improvements to various applications. Progent's team of Microsoft-certified and Cisco-certified consultants offer the depth and breadth of technical skills and experience to address the critical IT and business issues involved with upgrading to Microsoft Dynamics GP 2015 R2 and can assist you to perform a smooth migration that will optimize the business value of your investment in this powerful product.
Progent's Ekahau-certified Wi-Fi consultants can help you to design, implement, enhance, manage and debug a Wi-Fi network adapted to your building. Progent offers remote or onsite expertise for Ekahau Pro for predictive Wi-Fi planning and Ekahau Sidekick for on-premises RF signal analysis.
Progent's business climate will make you a better professional by improving your information technology skills and boosting the loyalty of your clients. Progent delivers this commitment by recruiting the top professional talent for you to operate with, offering a state-of-the-art network and communications architecture, running proprietary application utilities to enable the highest level of support, and by optimizing our business models for attracting and keeping clients.
Offsite Workforce Helpdesk Technical Support Services
Citrix offers a comprehensive family of products that provide enterprise-level manageability, scalability, and responsiveness for server virtualization and for centralized distribution of Windows desktops and applications. For distributing virtualized Windows desktops and applications, Citrix offers Citrix XenDesktop and XenApp. For creating and managing virtual servers, Citrix offers XenServer and Citrix Essentials. Progent's Citrix-certified consultants can assist your company to evaluate the strategic benefits of Citrix technology and help you design, test, deploy, troubleshoot, and maintain Citrix solutions.
Progent’s Microsoft-certified experts offer small and medium sized businesses IT consulting, support, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an advanced portal platform for efficiently connecting people, teams and data. SharePoint Portal Server provides a central spot for your employees or customers to connect to, organize, share and interact with relevant information, documents, and software and to interact with one another. It allows quicker and more intelligent decisions, more efficient access across teams and more economical business processes. The primary goal of SharePoint Server is to gather together, in a productive way, all of the diverse sources of knowledge available within and without an organization. Windows SharePoint Services join employees, clients, teams and projects with the data they’ve developed in a way that makes data convenient to find, download and apply.
Progent's certified TMG 2010 and Internet Security and Acceleration Server 2006 consultants can assist you to plan, deploy, and manage an implementation of Forefront Threat Management Server 2010 or Internet Security and Acceleration Server 2006 on your network that provides the firewall protection, speed and manageability that your business needs.
Progent has over 10 years of experience integrating, maintaining and troubleshooting the core components that make up Microsoft System Center and can assist your organization to plan, configure, maintain, and repair your Microsoft System Center 2012 R2 solution to optimize the uptime and responsiveness of your applications and infrastructure across a mix of Windows and Linux/Unix OS environments and on-premises and Cloud-based datacenters. Progent's consultants can help you to migrate to the current edition of Microsoft System Center from a previous release or from another datacenter management solution to provide the advantages of best-in-class deployment, automation, security and compliance, plus datacenter and critical application availability and performance monitoring.
Ubiquiti's UniFi family of Wi-Fi network appliances includes a wide selection of Wave 2 Wi-Fi APs, security gateways, and switches. Ubiquiti UniFi appliances installed on multiple sites with any number of APs can be remotely provisioned and administered with free UniFi Controller software, which centralizes and streamlines deployment, discovery, administration, tuning, troubleshooting, monitoring, and analytics. Progent offers the skills of veteran Wi-Fi consultants who can help your organization to determine the value of Ubiquiti’s UniFi technology for your business and help you to design, deploy, manage, and troubleshoot your UniFi ecosystem.
Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security companies to provide centralized management and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that stays inside your security perimeter.
Microsoft 365 Exchange Online lets you use cloud-based servers, mailboxes and associated Exchange components to reduce capital expense and management hassle. You can configure Microsoft 365 Exchange Online to run all your Exchange mailboxes, or you can integrate a hybrid solution that combines both local and cloud-resident mailboxes. Progent's Microsoft-certified consultants offer budget-friendly remote support to help your small businesses to assess the potential advantages of Exchange Online, plan a solution that fits your business needs and IT budget, carry out an efficient migration from your current Exchange organization to one that incorporates Microsoft 365 Exchange Online, train your management staff and users, and deliver ongoing consulting and troubleshooting.
Progent is among the most experienced IT support firms for integrating email and messaging systems powered by Microsoft Exchange 2000. Progent specializes in helping small and mid-size businesses receive the full benefits of Exchange 2000 under common situations including updating from Microsoft Exchange 5.5, moving from an ISP-managed or POP3 e-mail environment, and jobbing out your Exchange 2000 support.
Progent’s Microsoft-certified experts can provide organizations of any size consulting, troubleshooting, and application development expertise for SharePoint and SharePoint Online. SharePoint is an enterprise solution that utilizes web technology for efficiently coordinating people, teams and data. Microsoft SharePoint Server offers a central location for your employees or clients to connect to, manage, distribute and manipulate relevant information, files, and software and to interact with one another. Microsoft SharePoint enables quicker and better decisions, more efficient access across teams and more economical business processes. Windows SharePoint Services connect employees, clients, workgroups and projects with the knowledge they’ve developed in a manner that makes data convenient to find, download and re-use. Progent's certified SharePoint consultants can assist you to manage your existing SharePoint solution or upgrade to the latest version of SharePoint Server or to SharePoint Online.
Progent's ProSight Virtual hosting services offer small companies a range of benefits such as reduced capital expenditures, savings on operational costs, improved management focus, enterprise-class security, enhanced fault tolerance, and regulatory compliance.
Our compensation structure is built on contribution, so just like working as an independent consultant, your income is directly tied to your generated revenue. Some Progent consultants focus on lifestyle issues and elect to work at a more relaxed pace, utilizing our flexible calendar to follow individual pursuits like mountain biking, car racing, skiing, fishing, travel, or spending private time with relatives and friends. Others take advantage of the chance to make big dollars through hard effort and extended hours. Progent completely supports either side of the spectrum and everything in between.
The Progent Test and Training Lab at the QTS (formerly Herakles) Data Center is available for testing line-of-business applications, creating cost-effective migration methodologies, assessing and tuning performance, designing or verifying disaster recovery solutions, resolving compatibility problems, and establishing training systems for new technologies. For Progent clients who lack adequate in-house resources to configure effective test systems, Progent's Test and Training Lab reduces capital outlay and technical risk while keeping vital network initiatives on schedule.
Progent offers cost-effective remote assistance to assist you to design, configure, and fix any facet of your iOS and Windows integration solution and is available for quick jobs to help you get past specific technical roadblocks or major engagements to help you finish large-scale initiatives on schedule and within budget. Progent has expertise in on-premises, cloud-centric, or hybrid networks and can help you create or support a highly available, protected and efficient network infrastructure that is best suited to your mode of computing. Progent also offers remote and onsite training for individuals or groups to show you how to manage and use your iPhones and iPads in a secure, team-oriented environment that maximizes the business value of your information network.
Remote management cards offer network managers full control of a server without the need for an on-site visit. Through these management cards, all console screen data plus keyboard and mouse operations are exported to an off-site session to a support expert who can be located anywhere with Internet access. Progent's Microsoft and Cisco authorized consultants can help you to plan, deploy, and support a high-availability business network that includes remote server management cards and Progent can utilize these remote server management cards to provide low-cost remote technical help. Progent is familiar with a variety of remote management cards including Aten remote server management cards, American Megatrends MegaRAC remote server management cards, Dell DRAC cards, HP Lights-Out remote server management cards, and Peppercon remote management cards.
Progent can help small and medium-size businesses to implement and troubleshoot video conferencing applications to allow their at-home employees to communicate productively with colleagues and clients.
Progent's certified engineers provide computer help and network consulting expertise for Microsoft Exchange 2003 Server, Windows 2003 Server, and for the complete family of Microsoft Servers. Progent's migration, integration, administration, and troubleshooting expertise for Exchange Server include planning, deployment, documentation, local and remote troubleshooting, Help Desk Call Center support, expert security consulting, and comprehensive IT outsourcing.
Progent's certified IT experts can provide Windows Server 2016 migration consulting services to assist organizations of any size to plan and implement an efficient upgrade to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud, or hybrid deployment model. Progent can assist you to assess the value of Windows Server 2016 for your environment and can help you with any aspect of designing, deploying, administering or debugging your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can help your organization to benefit from the many new disaster recovery and security features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, JIT Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.
Progent's Microsoft-certified Windows 11 consultants can provide a variety of services for Windows 11 such as Microsoft 365 solutions, mobile device management and synchronization, telecommuter access, data and identity security, streamlined deployment, and Call Center services.
Progent's Power BI consultants can assist you to plan, deploy, manage, enhance or troubleshoot your Power BI environment. Progent's database experts can assist you to prep your target data for Power BI visualizations. Progent can show you how to implement and manage a local, cloud based, or hybrid architecture to run Power BI.
Progent utilizes the Flexential Tampa colocation center mainly to provide private cloud hosting. Progent has a group of network experts based in the vicinity of Tampa, and Progent also offers online expertise from Progent's nationwide roster of Microsoft-certified experts, Cisco-certified CCIE network infrastructure engineers, CISM and CISSP-certified security consultants, Hyper-V and VMware professionals, and veteran disaster recovery/business continuity planning experts. Progent can also assist you to plan and implement a migration to the Flexential data center with services like designing system configuration, specifying hardware components, system setup and testing, debugging, setting up remote network management, and training your IT staff.
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) provides near-continuous backup and easy recovery functions for Microsoft-based environment. Data Protection Manager 2016 offers application-sensitive backup for critical workloads like Microsoft SQL Server, Exchange Server and SharePoint, protects Windows and Linux virtual machines, works with VMs hosted by Windows Hyper-V and VMware, and can use Microsoft Azure for convenient cloud-based backup and recovery. Progent's Microsoft-certified experts can help organizations of all sizes to design, deploy, administer, and troubleshoot a multi-site backup/restore system powered by Data Protection Manager 2016. Progent can assist you to migrate from an older release of DPM or from an outdated solution, and Progent can tune your SCDPM 2016 environment for on premises, colocated, cloud or hybrid deployment models. Progent can provide remote or onsite support and can provide occasional guidance to help you through technical bottlenecks or deliver comprehensive project management or co-management services to make sure you complete your Data Protection Manager 2016 deployment on schedule and on budget.
Progent’s Disaster Recovery/Business Continuity specialists offer extensive backgrounds helping small and mid-size businesses to reduce network downtime by providing cost-effective remote consulting services for disaster recovery/business continuity planning, fault-tolerant network design, backup/restore systems, and non-disruptive system maintenance. Progent’s business continuity consultants can help you to plan and validate an efficient business continuity plan that aligns with your business needs and IT budget. Progent’s disaster recovery specialists can assist you to architect, deploy, and maintain resilient technologies including redundant Internet access, virtualization, fail-over clustering, network load balancing, continual online backup, and multi-location hot backup centers.
Medium-size businesses can derive all the benefits of Operations Manager 2007 and have quick access to Progent’s Microsoft and Cisco Premier Certified IT support professionals. With Progent's economically priced network service packages, mid-size organizations can choose a simple co-sourcing package built around Microsoft System Center Operations Manager 2007 with server monitoring, automated alerts, comprehensive system analysis, Help Desk Call Center, and online troubleshooting. For companies with line-of-business applications who need high availability networking, Progent offers a comprehensive 24x7 outsourcing package. Progent offers expertise in System Center Operations Manager 2007 to offer medium-size company networks enterprise-class reliability, protection and performance.
The QTS (formerly Herakles) Colocation Center facility is located in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If you are currently utilizing the QTS data center as a colocation site or if you are considering moving your primary or offsite backup system to Herakles/QTS, Progent offers a variety of cost-effective services that include colocation relocation, system deployment and upgrades, infrastructure improvements, project management services, virtualization configuration, offsite network monitoring, centralized network administration, software development, disaster recovery solutions, security evaluation, and the support of the Progent Test Lab.
Cisco Unified Communications Manager (Unified CM), previously known as CallManager, operates as the heart of Cisco's collaboration portfolio. Unified Communications Manager and Unified CM Express offer a borderless IP-PBX by integrating with applications such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact solution. Progent's CCIE-certified consultants can deliver effective and affordable online and onsite expertise to help businesses of any size to build and maintain Unified CM deployments by providing Unified Communications Manager configuration and troubleshooting consulting services that deliver optimum productivity. Progent can help with any aspect of CUCM setup and debugging in areas that include integrating Voice over IP phones and desktop Video phones, reviewing dial plans, setting up SIP trunking and PSTN calling, deploying Cisco ISR routers with CUBE VoIP networking support, designing UCS server failover systems for survivability, capacity planning, and integration with Exchange Server.
Progent's Microsoft-certified Internet Security and Acceleration Server consultants have broad backgrounds creating Microsoft-based security designs for information systems with multiple locations, remote workers, and line-of-business eCommerce applications. A Progent ISA Server engineer is ready to help your small business design and deploy an installation of Microsoft ISA Server 2004 that supports your IT protection requirements without limiting your productivity.
Progent's Microsoft-certified consultants can help you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your organization, develop test systems and migration plans, optimize your infrastructure for local, multi-location, private or public cloud-based, and partial-cloud datacenters, educate your IT support team, create a corporate-wide security strategy, streamline IT management, help with creating applications, and generate and validate a disaster recovery/business continuity plan.
Microsoft System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 family of IT infrastructure monitoring and management products and is designed to offer a centralized solution for configuring and managing virtualized datacenters across hybrid environments that can include private clouds and Azure publics cloud services. Progent's Virtual Machine Manager 2016 consulting experts can assist businesses of all sizes with any aspect of building, implementing, and managing a SCVMM 2016 ecosystem. Progent can assess your virtualization topology, help you upgrade smoothly from legacy releases of VMM, design processes for building and installing VMs and hosts, design fault-tolerant compute and storage clusters, integrate your private cloud resources with public cloud services, set up virtual switches, write and debug PowerShell scripts, and help you evaluate the strategic advantages of the latest technologies such as Storage Spaces Direct and Shielded VMs. Progent's certified virtualization experts offer world-class Hyper-V consulting and VMware vSphere support.
ISA 2006 is a comprehensive gateway that provides a fully integrated application layer firewall, VPN, proxy, and Web caching platform for securing the Internet-facing networks of any organization against a wide variety of attacks. Progent's Microsoft-certified ISA Server experts can help you design, cost-justify, pilot, install, customize and manage the Standard or Enterprise version of ISA Server on your network.
Windows Server 2008 R2 features high levels of speed, security, fault tolerance, scalability, and flexibility that improve productivity of local, branch office, and mobile users. Progent's network experts can deliver affordable online engineering, troubleshooting, and education services to help your company to plan, execute, and maintain Windows Server 2008 R2 to add substantial business value to your network.
Progent's Duo service plans utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication. Duo enables one-tap identity verification on Apple iOS, Android, and other out-of-band devices.
Expert Microsoft Certified IT Consultant Internet Security and Acceleration Server ISA 2004 Specialist
Progent's Microsoft-certified TMG 2010 and Internet Security and Acceleration Server 2006 consultants can help you to design, deploy, and support a configuration of Forefront TMG or Internet Security and Acceleration Server 2006 on your information system that provides the firewall protection, speed and manageability that your business requires.
Progent’s Microsoft-premier engineers can assist your organization to update your workstations from 32 bits to 64 bits. Progent can assist your company to understand the costs and benefits of upgrading to 64-bit PC desktop computing, plan an affordable upgrade strategy that minimizes operational disruptions, and provide economical, professional remote support to aid you to install 64-bit desktop operating systems and application software on your existing hardware.
Work at Home Helpdesk Services Technical Consultant
Cisco's Firepower Next Generation Firewalls (NGFWs) provide a major performance boost over Cisco's popular ASA 5500-X firewalls and include centralized management and automation of advanced cybersecurity features such as application visibility and control, next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection, DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall experts can help you to plan and execute a smooth migration to Cisco Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower appliances with Cisco's cloud-based services to create and centrally control IT ecosystems that span local offices, data centers, private clouds and public clouds.
Progent uses an enterprise-class support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or local support organizations who provide minimal documentation or details of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service reports sent by every staff member to every client. The practice of documenting and archiving service records results in more effective support and eliminates a slew of common problems such as when a service client is virtually held captive to a consultant who refuses to release the keys to the kingdom.
Progent can provide the guidance of a CRISC-certified risk management expert to assist you to plan and deploy an enterprise risk management (ERM) solution based on best practices identified by CRISC and crafted to align with your organization's risk appetite, business goals, and budgetary guidelines.
Cisco's Catalyst family of Wi-Fi controllers simplify the management of Wi-Fi networks by unifying the provisioning and management of wireless access points, optimizing Wi-Fi performance by reducing the impact of RF congestion, improving Wi-Fi availability with fast auto-failover, and strengthening security by detecting threats and analyzing traffic content according to user type and locale. Progent can help your business to deploy Cisco Wi-Fi controller appliances to manage Wi-Fi LANs of any size. Progent can assist you to maintain and debug your existing Cisco-based Wi-Fi solution or implement a smooth upgrade to Cisco's modern wireless controller solutions.
Progent’s experienced Cisco network security consulting professionals offer expert PIX and ASA Firewall consulting services covering infrastructure design, configuration, and management of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewalls delivers strong user and application policy enforcement, sophisticated attack protection, and secure access services. Ranging from compact, easy-to-install desktop devices for small and home offices to scalable enterprise-class appliances, Cisco PIX and ASA Firewalls offer a high level of protection, high throughput, and high availability for network environments of any size. PIX and ASA Firewalls are based on a hardened, specially designed operating system, eliminating common OS-specific security holes.
MS Office Communications Server provides IM and presence as part of a scalable, enterprise-grade solution featuring enhanced security, transparent compatibility with additional Microsoft products, an extendable, standards-based development platform, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Communications Server offers cost savings and improved business efficiencies, enhanced worker output, and stronger intellectual property security. MS Office Communications Server has been replaced by Lync, which itself has been revamped and renamed Skype for Business. Progent's certified IM and Presence experts can provide remote and on-premises support and mediation help for your Office Communications Server environment and can help your organization to evaluate the advantages of migrating to Skype for Business. Progent can also assist you to design and execute an efficient upgrade that will add significant strategic value to your information network
Progent provides small and mid-size businesses professional consulting for Intrusion Protection products and IPsec VPN solutions from major firewall and VPN security companies including Check Point Software, Juniper, and Symantec. Progent can help you create a detailed security strategy and choose the right products from multiple vendors to achieve your security objectives while sticking within your spending restraints.
Progent is a certified Altaro partner and can design and manage an implementation of Altaro O365 Backup to protect your Microsoft 365 user and group mailboxes, files stored within your company's OneDrive Accounts and SharePoint Document Libraries, plus user and group Teams Chats.
Progent's Intune consultants can assist you to understand the business case for utilizing Intune for managing your portable devices including notebooks, smartphones, and tablets based on Windows, Apple iOS, and Android. Progent's Intune consultants can help you to configure security policies, set up test environments to confirm the benefits of Microsoft Intune for your network, install Intune across your enterprise, integrate Intune with System Center Configuration Manager for unified change management, and troubleshoot your Intune solution.
Online Technical Support Offsite Employees Helpdesk Services
Progent is an Altaro partner and can plan and manage a deployment of Altaro O365 Backup to safeguard your M365 mailboxes, files stored within your company's OneDrive Accounts and SharePoint sites, plus Teams Chats.
Progent offers enterprise clients the help of a certified NetApp consultant for online or onsite support for NetApp's entire family of SAN products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod private cloud architecture, SnapMirror data replication, SnapVault and OSSV continuous D2D backup, Virtual Storage Console for VMware, MultiStore for secure IP space separation, OnCommand Reporting and Insight analytics, plus NetApp's FAS, AFF, V-Series and N-Series hardware products. Components of NetApp SAN storage technology supported by Progent include SAN dsign, cloud integration, virtualization, migrations, transparent patching, storage management, security and compliance, disaster recovery, and remediation. Progent offers Tier 3 support to assist you to take care of problems with NetApp SAN storage deployments quickly and affordably following leading practices.
Progent offers nationwide online help and consulting services for businesses that run Apple Mac environments or whose IT systems include a combination of macOS and Mac OS X with Microsoft Windows technology. Progent's consultants offer macOS and Mac OS X users a range of IT services including desktop support, upgrading to the current version of OS X from other earlier versions of macOS and Mac OS X, plus help with Apple macOS and OS X applications. Progent's specialists in Apple technology can also assist you with iPhone and Apple iPad synchronization and troubleshooting, or moving to iCloud. Remote network consulting offers optimum return for your IT budget by extending client efficiency and limiting the hours charged for computer repair services. Advanced online support utilities and skilled service specialists and consultants combine to enable Progent to solve most IT issues without squandering time and money by going to your site. In the vast majority of cases your network issues can be dealt with by telephone or via a mix of telephone support and remote connectivity. Progent can put you in touch with Cisco CCIE network experts and CISSP and ISSAP premier security professionals to help with the most difficult system issues.
Progent's certified Windows Server 2022 consultants can help your organization to design and carry out a cost-effective upgrade to Windows Server 2022 using an on-premises network architecture or a hybrid model that combines cloud-based Windows Server on Azure with an on-site implementation of Windows Server 2022.
Progent can provide in-depth remote consulting for all major technical areas associated with today’s small company information systems and offers an array of vital, on-demand services such as a part-time CIO to offer senior-level planning and budgeting capability, a Call Center for help desk support, proactive remote monitoring, spam/virus protection as an outside-the-firewall service, best-practices project management help for critical projects like office moves orOS migrations, Cisco-certified experts for designing fast and reliable infrastructure, security engineers to ensure information safety and regulatory compliance, disaster recovery experts to help design business continuity strategies, and software developers to create, enhance, or repair mission-critical application programs.
If your company is producing Linux-based applications in an environment that includes Windows-based servers, desktops, and office productivity products, Progent can provide comprehensive IT outsourcing that allows you to focus on your field of strategic know-how while avoiding the continual distraction of maintaining your business network. By using automated server monitoring and by delivering remote and on-site support when your company needs it, Progent represents an affordable way for maintaining an information network that features high dependability, security, and performance. Progent's UNIX/Linux developer support offerings include full-service information technology outsourcing, virtual server infrastructure, remote and on-premises service and troubleshooting, network monitoring, and Helpdesk outsourcing.
Progent offers national online technical support and troubleshooting services for companies who run macOS and OS X networks or whose information systems feature a mix of Mac and Microsoft technology. Progent's consultants offer Apple macOS and OS X clients a range of services such as desktop assistance, migration to the most recent edition of macOS from legacy versions of Apple macOS or OS X, plus help with Mac application software. Progent can also help your business with iPhone and Apple iPad integration and management, or migrating to iCloud services. Online IT help provides optimum return for your IT dollar by protecting user efficiency and shortening the hours charged for network repair services. Sophisticated online support utilities and skilled technicians and consultants combine to enable Progent to handle most IT issues without squandering time and money by going to your site. In most of cases your network problems can be dealt with by telephone or through a combination of phone support and remote network analysis. Progent can offer the services of Cisco certified CCIE network engineers and CISSP and ISSAP premier security professionals to help with the toughest network problems.
Progent's Windows consulting experts can help organizations of all sizes to assess Windows 10 or to migrate to Windows 10 from any older release of Windows. Remote and onsite assessment and migration support for Windows 10 offered by Progent's consultants include ROI analysis, project coordination, compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud solutions, mobile device management, teleworker access, security and compliance, automated provisioning and administration, infrastructure optimization, wired/wireless convergence, disaster recovery planning, group and personal training for IT support staff and users, and ongoing technical help.
Progent offers the support of certified engineers and seasoned database application programmers, database administrators, project management experts, network infrastructure architects, disaster recovery planning specialists, and certified security professionals to help your business to evaluate the likely advantages of Microsoft SQL Server 2012 for your organization, install pilot systems at your site or at Progent's lab, design and carry out an efficient migration to SQL Server 2012 from earlier versions of SQL Server or from other database solutions, and configure a cost-effective and secure IT infrastructure that helps you maximize the business benefit of Microsoft SQL Server 2012.
Progent's Computer Contact Center Outsourcing Support Services for PC desktop technical support are intended especially for small businesses who need fast availability of a Help Desk Service Center with expert telephone support and effective escalation capability but who have to operate within a modest information technology budget. Key components of Progent's Help Desk Outsourcing Support Services are Help Desk Call Center Phone Support, Secure Remote Access Support, System Evaluation, Expert Prioritization, Virtual Help Desk Support, By-the-Minute Billing, and Help Desk Software Selection and Integration.
Progent's certified consultants can help you to calculate the advantages of Windows Server 2008 for your company, develop test systems and migration plans, install Windows Server 2008 with your network environment and applications, educate your IT personnel how to run enhanced administration tools, and deliver ongoing consulting and support via affordable alternatives including Help Desk service and online technical assistance.
Progent's Cisco certified network infrastructure experts can provide advanced support services for Cisco Unified Communications Manager (formerly CallManager). Progent can help you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server high availability systems.
VMware's popular Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a repeatable runbook for restoring services rapidly following an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, updates and patches and can produce audit reports to confirm full service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, configure, test and maintain a disaster recovery solution based on VMware SRM.
Progent’s IT outsourcing packages provide affordable network support for small organizations. Whether it involves designing network architecture, creating an internal Help Desk or using an outside one, deploying a new e-mail system, monitoring your system, or creating a web-based business solution, outsourcing your IT technical services can reduce expenses and minimize risks, permitting network service expenses to grow in a more linear and controlled fashion than is feasible by building up a large, all-purpose internal network support organization. Progent’s Outsourcing White Paper and datasheets tell you how Progent can enable you to create a secure and robust network architecture for your vital applications based on Windows including Office XP, Office 2003, and Office 2000.
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, track, reconfigure and debug their networking appliances like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept updated, captures and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are detected. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding appliances that require critical updates, or identifying the cause of performance issues.