Remote Workforce Computer Support Experts

Expanding your at-home or hybrid workforce can have a major impact on IT network infrastructure, security, and your corporate culture. Progent has two decades of background assisting small and mid-size organizations to design, deploy, optimize, administer, and debug networks that incorporate remote workers. Progent can assist your company to determine the appropriate technologies and follow best practices in creating and supporting a secure virtual environment that facilitates collaboration and delivers maximum value.

Progent offers remote IT services that range from as-needed support for guiding you past occasional IT roadblocks to comprehensive project management or co-management for successfully completing business-critical initiatives.

Configuring Infrastructure for a Remote Workforce
Integrating the physical and software infrastructure required to support an at-home workforce can be especially challenging if you have to accommodate a mix of worker-owned equipment such as desktop and notebook computers, routers, and Wi-Fi appliances from various manufacturers and with a variety of operating systems and firmware releases. Progent's experience providing online support for legacy as well as modern technologies in a virtual office environment allows you to make efficient use of your existing infrastructure and provides you with ready access to expertise for making necessary upgrades. Progent offers a range of remote services to help you create a high-functioning work-at-home infrastructure.

Virtual Private Network (VPN) Integration
Virtual Private Network (VPN) technology allows you to create a secure connection that allows a home worker to access remote IT assets at your corporate datacenter or in the cloud. Progent can help you deploy and manage VPN connections for your at-home workforce and your various IT resources by providing remote VPN configuration consulting. For businesses using Cisco's ASA security appliances, Progent's Cisco-certified ASA consultants can help your at-home workers set up Cisco's popular AnyConnect client software to provide secure VPN connections for a broad range of endpoint devices such as Windows, Mac, Linux, iOS, and Android.

Virtual Desktop Infrastructure (VDI) Configuration
Virtual Desktop Infrastructure (VDI) technology allows a home worker to view and interact with a remote computer's desktop. This gives network managers significant control over the computing environment and security of at-home workers and provides home workers with a familiar and consistent computing experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise

Router Configuration Routers connect home computer networks to the Internet and can support VPN tunnels, local Wi-Fi, and firewalls. Progent offers expert online support for configuring routers from a variety of manufacturers. See router configuration from Cisco-certified consultants

Wi-Fi Network Setup Home Wi-Fi Network, shared by an entire household and guests, are used by many at-home workers to connect to their router and the Internet. This can create performance as well as security issues. Progent can help you resolve these issues by providing services that include Cisco Aironet consulting, Cisco Meraki Wi-Fi integration, and Ubiquiti Wi-Fi consulting

Robust Internet Access The way you select ISPs and implement access to the Internet affects the speed and availability of connections between at-home workers and the corporate network. Business-critical applications may require redundant Internet access to fall back on in case the primary connection fails. Progent can provide guidance for selecting ISPs, choosing appropriate bandwidth packages, and setting up high-availability connections to the Internet. Refer to Internet connectivity solutions.

Contact Progent for Remote Workforce Expertise
To learn more about how Progent can help you build an efficient network infrastructure to support your at-home workforce solution, phone 1-800-993-9400 or visit Contact Progent.