Progent's Microsoft certified experts offer three service programs to help medium-size and large organizations create a cost-effective and productive in-house Computer Support Helpdesk. Progent's consulting services include ROI evaluation, process study and improvement, executive reporting, education of internal personnel, and documentation of procedures. Progent's Software Selection and Integration Services help companies analyze the numerous top level Help Desk software packages on the market and determine which packages might be too costly, miss key features, or align poorly with your company's business goals. Progent also offers short-term staffing for organizations who want to reinforce their in-house Help Desk team for occasional projects or to fill in for vacationing or indisposed personnel.
Progent's Ekahau-certified Wi-Fi network design consultants can help you to design, implement, tune, manage and debug a Wi-Fi network customized for your venue. Progent can provide online or onsite support for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for on-premises RF analysis, Ekahau Analyzer for debugging RF issues, and Ekahau Insights for managing the health of multiple Wi-Fi networks.
Microsoft Exchange 2013 includes major enhancements to the functionality of its predecessor Microsoft Exchange 2010 and introduces important innovations as well as a redesigned structure. These improvements favorably impact key facets of IT such as ease of administration, availability, security and compliance, cost of ownership, teamwork, extensibility, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting experts can help you understand the potential advantages of upgrading to Microsoft Exchange 2013, create an efficient validation and deployment plan, and train your IT team to manage your Microsoft Exchange 2013 environment. Progent also offers ongoing remote consulting and management for Microsoft Exchange 2013.
Windows Hyper-V 2016 utilizes key features first developed for and proven on Azure, among the world's largest public clouds. This dramatically improves the suitability of the Windows Server platform to run private cloud and hybrid cloud/on-premises environments by enhancing security, availability, scale, manageability, dependability and recoverability. Progent's Microsoft-certified consultants can assist you to assess the benefits of Hyper-V 2016 for your organization, configure test systems to verify the ability of Hyper-V 2016 to support your critical workloads, plan a cost-effective network topology for a cloud-centric or hybrid installation, develop and execute a non-disruptive upgrade plan, train your IT administration and support personnel, and deliver as-needed consulting and troubleshooting support to make sure that your Hyper-V 2016 solution gives you maximum business benefit.
Progent's Symantec experts can help you maintain discontinued Symantec firewall and Symantec VPN products such as the Symantec Raptor and VelociRaptor line or show you how to upgrade to current firewall technology. Progent can also enable you to design and implement a complete security plan that can include firewall/VPN devices and software, outsourced security and network protection services, system monitoring products, and documented policies and processes. Progent has the skill to be your one-stop source for continuing network support, administration, training, and security consulting.
Progent can assist organizations of any size to adhere to leading practices to configure SCVMM 2012 hosts, networking, storage, and library resources; plan, integrate, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for comprehensive reporting. Progent can help your business to move from a legacy edition of SCVMM or from a third-party management system, and Progent can help you to optimize and repair your current SCVMM ecosystem to make sure you get the highest possible return on investment.
Nagios and MRTG are useful, Open Source monitoring utilities that operate on Linux and can be used to analyze UNIX/Linux environments, Windows networks, or multi-platform environments where the Linux OS and MS Windows coexist. The Nagios monitor allows system managers to monitor system services such as POP3, HTTP, SSH, and PING. MRTG allows you to track the traffic in and out of SNMP-enabled network appliances such as processors, routers, and switches. Progent's network monitoring engineers can show you how to use both these utilities to tune and repair your computer network.
If your office network mixes UNIX, Linux or Solaris platforms with Microsoft Windows, Progent can help you to integrate your servers into a unified network that permits all your operating systems to run side by side for simple management, transparent dataflow, high reliability, enhanced performance, and strong protection. Progent's UNIX/Linux/Solaris and Windows integration assistance services include IT infrastructure configuration and service, support for Microsoft Windows services for UNIX (SFU), online network monitoring and management, online network support and troubleshooting, on-site technical support, and Help Desk support.
Progent offers three essential types of Contact Center support : Microsoft Call Center Outsourcing Support Services, Virtual Helpdesk Support, and Helpdesk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of certified Microsoft experts offers your clients easy access to a reliable technical group with extensive experience delivering phone support and remote access troubleshooting for IT systems based on Microsoft technology. Progent's concentration is on earning the support Helpdesk a respected reputation as a key contributor to business productivity. Progent's target is to resolve and not simply record problems.
Progent's Palo Alto Networks firewall experts can help you choose, configure, and manage Palo Alto Networks firewall appliances to create a modern security environment that spans your on-premises and cloud assets and guards any user anywhere with any device.
The Progent Test and Training Lab at the QTS Colocation Center is available for testing mission-critical applications, developing cost-effective system upgrade procedures, evaluating and tuning performance, designing or verifying disaster recovery strategies, resolving compatibility issues, and establishing training systems for the latest products and technologies. For Progent customers who lack sufficient internal resources to configure effective test environments, the lab cuts capital costs and technical risk and helps keep vital network projects on schedule.
Progent has created special security packages intended to provide larger corporations an impartial and comprehensive security audit from a group of premier security engineers. All Progent's network security assessment bundles incorporate a collection of services like network scans from within and from outside the network firewall, professional analysis of captured data by certified security consultants, production of a paper explaining the results, plus a live high-level executive outbrief and an extensive interactive outbrief for in-house IT engineers.
Progent's certified wireless consultants can assist businesses of any size to plan, implement, administer and troubleshoot Cisco Aironet Wi-Fi access point solutions to provide the throughput, range, capacity, scale, security compliance and ease of management required for transparent access between Wi-Fi and wired network infrastructure. Progent can provide efficient online and onsite support for both legacy and current 802.11ac Aironet APs and Progent can help you plan and manage deployments of indoor and outdoor/industrial Aironet APs.
Progent can provide the affordable support of remote Internet connectivity experts to help your organization to evaluate or enhance your ISP services so your Internet connectivity solution aligns with your business requirements. Support services provided by Progent include evaluation of your current bandwidth utilization, carrier and service plan analysis and selection, network provisioning, and overseeing a smooth move to a different carrier and/or service plan. Network provisioning can include enhancing current routers and configuring additional ones, implementing firewalls, and designing fault-tolerant BGP architectures.
Progent's Co-managed Help Desk service makes it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's pool of seasoned technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution built around ConnectWise Manage, the leading shared PSA tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
ProSight Reporting is a growing line of in-depth reporting utilities designed to work with the industry's top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Progent's Microsoft-certified experts can provide computer help and technology consulting services for Microsoft .NET Servers and applications and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progent's consulting professionals can show you how to plan, deploy, troubleshoot and administer the entire suite of Windows .NET Servers including SQL Server, Microsoft ISA Server, Microsoft Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, Microsoft SharePoint Server, Hyper-V, Microsoft Lync Server, Microsoft Project Server, and Microsoft System Center Operations Manager.
Cisco's Small Business family of APs are Linux-powered devices designed as value-priced wireless APs for light workloads. Progent's Cisco CCIE Wi-Fi network experts can provide remote or onsite configuration and troubleshooting support to help you to design, implement, upgrade, optimize, administer and debug Cisco Small Business wireless AP deployments of any scale or topology.
Progent's wireless consultants can help small organizations design, choose, pilot, configure and maintain protected building-to-building wireless bridging products that integrate seamlessly into your existing network while offering a degree of protection that equals or exceeds wired connections. Progent offers expertise in wireless LAN/WAN technology from Cisco Aironet and Meraki, Proxim, and additional office wireless providers and can help you identify and deploy the wireless connectivity technology that match your business needs.
Microsoft has made a strong effort to enable transparent hybrid environments that combine Microsoft 365 Exchange Online and on-premises Exchange systems. This allows you to have specific Exchange mailboxes hosted at your physical datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's certified Exchange consulting team can help you with any facet of designing, integrating and troubleshooting your hybrid Microsoft 365 Exchange Online deployment. Progent's Exchange consultants can provide as-needed expertise to help you resolve stubborn technical issues and also can provide comprehensive project management outsourcing or co-sourcing to ensure your hybrid Microsoft 365 Exchange initiative is completed on time and within budget.
Microsoft Office for Mac allows Apple Macintosh users to run the industry's most popular business programs. Progent's Apple-certified Macintosh experts can help you configure Microsoft Office for Macintosh on a mixed-platform environment combining Apple OS X and Windows platforms so that Macintosh users can take advantage of the new capabilities of Word, Excel, PowerPoint and Entourage for Mac in order to share information and network resources with colleagues who run Microsoft Windows. Progent's engineers have experience with both Mac and Windows technology and can provide service for networks that combine Apple Macintosh with Windows computers with extensive resource sharing, or networks which carefully limit collaboration between Apple Mac and Windows users.
Progent can assist your business to plan and execute an efficient transition from a Solaris-powered IT environment to a network based on Microsoft Windows and capable of supporting Microsoft's powerful office productivity products, business applications, and developer tools. Progent's Solaris, Windows and Cisco engineers and application experts can show you how to guard your data and reduce productivity discontinuity by designing an efficient migration plan that protects your existing investments in Solaris application and technology. UNIX-to-Windows migration support services offered by Progent include evaluation of existing environment, transition strategy and validation, Exchange migration services, information and application software transition, and processor and mass storage migration and economization.
Progent's Microsoft-certified professionals have 20 years of background planning, installing, and maintaining email systems for businesses in the and throughout the United States. Progent offers affordable Microsoft Exchange Servers consulting support to ensure that your email system features protection, service continuity, easy access for off-site and mobile users, time-saving management utilities, and productive integration with telecommunications. Progent provides expertise and support services for Exchange 2016 Server, Exchange 2013, Microsoft Exchange 2010 Server, Microsoft Exchange 2007 Server, Exchange 2003, and MS Exchange 2K Server. Progent can also assist small or medium businesses to migrate to Exchange 2016 Server or Exchange 2013.
Altaro VM Backup from Hornetsecurity offers small businesses a dependable and budget-friendly platform for backing up and recovering Microsoft Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in on-premises, remote, distributed, and cloud-hosted environments and also enables low-cost backup to Azure Block Blob storage. Altaro VM Backup protects against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by any user including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad range of remote or on-premises services to assist you to design, install, optimize and troubleshoot a modern backup/restore solution powered by Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/restore service based on Altaro VM Backup technology.
Microsoft supports seamless hybrid networks that combine Microsoft 365 Exchange Online and on-premises Exchange deployments. This permits you to have specific Exchange mailboxes located at your physical datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's certified Exchange consulting team can assist your organization with any facet of designing, integrating and debugging your hybrid Exchange solution. Progent's Exchange consultants can provide as-needed expertise to help you resolve stubborn technical bottlenecks and also can provide comprehensive project management outsourcing to ensure your hybrid Exchange initiative is successfully completed on schedule and within budget.
Progent's Microsoft-certified consulting experts have more than 10 years of background planning, deploying, enhancing and repairing SCOM solutions and offer companies of all sizes expert online or onsite consulting support for SCOM 2012. Progent can help your company to plan a topology for System Center 2012 Operations Manager servers that provides the responsiveness and resilience required to monitor your IT resources effectively, whether your infrastructure are on-premises, cloud-based, or a hybrid environment. Progent can also help you to install and set up Microsoft SCOM 2012 management packs according to best practices for monitoring network infrastructure as well as both Microsoft and third-party apps and services. Also, Progent can provide fast remote or onsite troubleshooting to help you to remediate critical problems detected by SCOM 2012.
Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP platform that embodies more than a quarter century of background assisting manufacturing and service organizations to simplify supply chains and streamline key processes in order to bring products to market quickly and adhere to customer schedules consistently. Progent offers the expertise of an ERP consultant with over 20 years of experience working with the SyteLine/CloudSuite Industrial product family. Progent offers remote or onsite consulting that can range from occasional guidance to comprehensive solution planning and project management outsourcing or co-sourcing. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include implementation, migration, business analysis, application development, Configure/Price/ Quote, web site integration, troubleshooting, ETL, Excel and SQL integration, training, and DBA services.
Progent's expert support team can help you define and deploy an efficient in-place Microsoft Exchange 2007 upgrade plan that minimizes productivity disruption, reduces long-term service requirements, and makes your Microsoft Exchange 2007 Server easy to administer. For complex multiple server or multi-location upgrades, Progent has the knowledge and experience to complete your move rapidly and economically. Progent's Microsoft Exchange 2007 help, troubleshooting, and consulting offerings include expertise with the integration of outside vendor enhancements of Microsoft Exchange 2007 Server that are best aligned to your business goals.
Remote 24x7 monitoring, proactive alerts, and actionable analytical reporting are crucial to maintaining the health of your network and avoiding unnecessary and costly downtime. Remote Monitoring and Management technology has advanced so far that companies of all sizes can afford a level of protection that was once limited to enterprises. Progent offers a variety Remote Monitoring and Management (RMM) solutions available as low-cost service packages designed to help your company to detect and resolve a an array of IT network problems before they can hurt your business.
Progent can assist you to utilize Cisco's networking technology to build a solid foundation for your onsite, cloud-centric, or hybrid-cloud data center and improve operations in key areas including compute and storage consolidation, security and compliance, versatility, uptime, and disaster recovery.
Progent offers online and on premises expertise to help your organization with any facet of business intelligence (BI) reporting from debugging or modernizing reports to designing and implementing an advanced business intelligence environment. Progent's management reporting consultants can help your company to maintain your current reporting system, help you to upgrade databases and applications from an outdated reporting platform to a current one, and deliver custom remote training tailored to your specific needs. Progent's management reporting and analytics consultants can provide experience in the leading business analytics reporting tools including the SQL Server BI stack (SSIS, SSAS, and SSRS), Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel business analytics add-ins such as Power Pivot, Power Query and Power View, and Report Builder.
If your business network mixes UNIX, Linux or Solaris technology with MS Windows, Progent can help you to incorporate your computers into a unified environment that allows all your operating systems to run side by side for easy administration, seamless dataflow, high reliability, superior throughput, and tight protection. Progent's UNIX and Microsoft Windows integration assistance offerings feature IT infrastructure configuration and support, consulting for Microsoft Windows services for UNIX (SFU), online network monitoring and management, remote network help and troubleshooting, on-site technical support, and Help Desk Call Center support.
Progent's qualified cybersecurity engineers can run cybersecurity evaluations of company-wide security to determine your company's cybersecurity profile adherence to recognized international cybersecurity standards. Progent offers ongoing managed services for security monitoring and response, on-demand company-wide security audits, and targeted cybersecurity evaluations for specific areas of cybersecurity such as Active Directory or ransomware-safe backups. Progent's qualified security consultants can also conduct comprehensive information security audits to determine your organization's compliance with key industry security standards including FISMA, NIST, and ISO.
Progent's ProSight Email Guard uses the services and infrastructure of leading data security vendors to provide centralized control and world-class protection for all your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further layer of inspection for inbound email. For outgoing email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that originates and ends within your corporate firewall.