Progent's Technical Response Center (TRC) provides low-cost nationwide extended hours remote troubleshooting for IT networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support experts provide extended hours telephone support and remote direct network connection to troubleshoot and repair technical problems rapidly and affordably.
Server proliferation wreaks havoc on network budgets and management resources. Server consolidation through a virtual infrastructure promises lower TCO of servers and faster return on investment, more leveraged use of physical computers, streamlined operations, enhanced network availability, and easier manageability. Common uses for virtual machines include hardware consolidation, low-cost platforms for mission-critical legacy software based on obsolete operating systems, and inexpensive quarantine of program development or evaluation systems from production systems.
Progent's Microsoft-certified engineers can provide advanced support in deploying, managing and debugging all versions of Microsoft Project, Microsoft Project Server, and Microsoft Project Online and can deliver a broad variety of affordable remote support services based on proven best practices to assist organizations of any size to receive all the advantages of this leading project management solution. Consulting support available from Progent include solution design, software configuration and migration, strategies for secure file and status sharing among local and remote or mobile users, network infrastructure optimization, and specialized online training.
Progent's fault tolerant system experts offer non-stop computing support, disaster recovery planning, system load balancing, non-stop interoffice access, high-availability Internet interface design, high-availability data center services, and other high-availability operations support to help your small business configure a non-stop environment for strategic applications. Progent has the experience to develop affordable, non-stop networks by deploying the evolving library of Windows Cluster servers including Microsoft Windows 2003 Cluster Server, Microsoft SQL Server Cluster, and Exchange Cluster. Progent's Microsoft and Cisco authorized consultants can help you design a fault tolerant mutli-location network with a completely mirrored Internet interface and intelligent network load balancing.
Progent can help your business to design and execute a smooth migration from a UNIX-based IT environment to a network based on Microsoft Windows and suited for running Microsoft's familiar office productivity software, business applications, and software development tools. Progent's UNIX, Windows and Cisco consultants and application specialists can show you how to preserve your data and reduce productivity disruption by designing an efficient migration plan that preserves your current investments in UNIX software and technology. UNIX-to-Windows transition support services offered by Progent include evaluation of current infrastructure, migration strategy and testing, Microsoft Exchange migration services, data and application transition, and server and storage migration and consolidation.
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can help you to contain the progress of an ongoing ransomware breach. Call 800-462-8800
Progent's certified Windows Server 2022 consultants can help your organization to plan and implement an efficient migration to Windows Server 2022 using a self-hosted deployment architecture or a hybrid model that combines cloud-hosted Windows Server on Azure with an on-prem implementation of Windows Server 2022.
Progent's managed services for software/firmware update management provide organizations of any size a versatile and affordable solution for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your servers, such as printers, network infrastructure appliances such as switches and wireless access points, and Internet-of-Things (IoT) devices like alarms and robotics.
Progent's Microsoft-certified Intune consultants can help you to assess the business case for adopting Microsoft Intune for managing your web-facing mobile devices including laptops, smartphones, and tablets powered by Windows, Apple iOS, and Android. Progent's Intune consultants can help your company to define policies, set up pilot environments to evaluate the benefits of Intune for your network, install Intune throughout your enterprise, combine Intune with System Center Configuration Manager for unified change management, and maintain your Microsoft Intune deployment.
Progent's pricing policy is to bill for remote support and on-premises visits per minute. Consequently, you are billed just for delivered support. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no startup charge and requires no monthly commitment for support services provided during regular business hours. Many support organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast solutions so you will not be tempted to allow less critical problems to fester.
Progent's Cisco-Meraki Wi-Fi access point experts can assist your organization to design, configure, administer and debug Cisco's Meraki-based Wi-Fi networks for deployments from a branch office to a large campus or a multi-site enterprise. Progent can also assist clients to integrate other Cisco devices for streamlined management.
Progent offers one-on-one training customized for individuals who want to expand their understanding of the Apple macOS and OS X platform, Apple Mac hardware, or Mac office applications including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide customized group or one-on-one webinar classes for Mac application software.
Progent is seeking a variety of on-staff workers including motivated MCSEs; system experts with Cisco CCNP or CCIE credentials; and specialists in advanced system design with experience in mobile access, wireless networking, non-stop systems, business continuity solutions, data protection, and server virtualization. Progent is also seeking workstation support experts, off-site service professionals, and CISSP or CISM certified security professionals. Progent is also looking for veteran managers able to perform effectively in our dynamic, virtual office environment. Progent works with independent professionals who have in-depth knowledge and field experience in crucial IT areas outside Progent's main service focus. Progent's Experts Group includes contractors who can provide consulting and development support for strategic solutions such as Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management; have specialized expertise with popular operating systems such as Linux derivatives, Macintosh, or Solaris, or offer world-class skills in technologies like telecommunications, web development, Electronic Data Interchange, web commerce, or database management. Independent consultants premier by us cooperate with our full-time engineers to deliver end-to-end solutions for small and midsize business networks.
Progent can help you in any and all phases of your upgrade to Exchange 2016 such as designing HA infrastructure for an on-premises, cloud-based or hybrid deployment; server and CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2; moving mailboxes; Hyper-V design; determining storage capacity required for your virtual machines (VMs), mailbox databases and log files; setting up HLB for high-availability client access services; designing, building and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; performing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web.
Progent can help small and medium-size organizations to set up network security defense systems and provide mitigation services for a remote workforce.
Progent's certified IT consultants offer Windows Server 2016 migration consulting services to help organizations of any size to plan and carry out an efficient upgrade to Windows Server 2016 and Hyper-V 2016 based on a local, cloud, or hybrid deployment model. Progent can help you to evaluate the business benefits of Windows Server 2016 for your enterprise and can help you with any aspect of designing, deploying, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can help your organization to take advantage of the many new disaster recovery and security features of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard, JIT Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.
ProSight Data Protection Services ECHO from Progent provide small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup activities and enables fast recovery of critical files, apps and VMs that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's disaster recovery consultants can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data.
Progent is among the most qualified network support companies for creating e-mail solutions powered by Microsoft Exchange 2000 Server. Progent specializes in helping small businesses get all the benefits of Microsoft Exchange Server 2000 for common situations such as updating from Microsoft Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail environment, and using managed services for your Microsoft Exchange 2000 Server support.
Progent's National Support Center provides national remote help for Windows and Cisco-based small office computer networks. Progent's Microsoft and Cisco-Premier service professionals provide telephone help and remote secure computer access to isolate and resolve network problems rapidly and economically. The scope of IT experience available from Progent's staff of nationwide service professionals allows Progent to escalate even the toughest problems to appropriate experts as needed.
Ubiquiti's UniFi line of Wi-Fi products includes indoor and outdoor Wave 2 access points, WiFi 6/6E and WiFi 7 APs, security gateway appliances, managed switches, VoIP phones, and cameras. Progent can provide the expertise of veteran wireless professionals who can help your organization to assess the benefits of Ubiquiti's UniFi products for your environment and assist you to plan, deploy, manage, and troubleshoot your UniFi solution.
Progent's SonicWall firewall consultants can show you how to configure, maintain, and troubleshoot SonicWall firewall devices including the newer SonicWall TZ and NSa families of firewalls and the older SonicWall PRO 2040 products. Progent's CISM and CISA-certified cybersecurity experts can help you incorporate SonicWall security gateways into a complete security plan and build protection into your corporate processes.
Progent can provide quick access to the expertise of veteran Wi-Fi consultants who can assist organizations to assess the advantages of Ubiquiti UniFi Wi-Fi APs for your company and assist you to design, install, maintain, and debug your UniFi wireless network. Progent can also carry out a Wi-Fi site survey to help you to select, configure, and position UniFi wireless APs for optimal signal coverage and throughput.
Progent's Cisco-certified Catalyst 9100 Series 802.11ax WAP consultants can provide economical online and on-premises help for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless APs.
Barracuda's value-priced CloudGen Firewall appliances combine web filtering, remote access, SSL tunnel VPN, high-security SD-WAN, and modern Zero-Trust support along with centralized management across your complete enterprise including on-premises, cloud, and hybrid deployment architectures. Public clouds supported include Azure, Amazon Web Services, and Google Cloud Platform. Progent can deliver the skill to be your go-to resource for technical guidance, administration, training, and security consulting.
Progent offers small businesses two ultra-affordable network security evaluation scanning packages that include, for a set price, remotely administered inventory scans of your network security profile which are analyzed by certified information security engineers who assess the results of the scan, present unbiased summaries of your existing security vulnerability, and make recommendations for improvements. Progent has developed two complementary security evaluation packages for external and internal security testing that are priced to fit the budgets of small companies while delivering enterprise-quality assessments of your IT network's exposure to assault.
Progent can help you in any and all phases of your migration to Microsoft Exchange Server 2016 such as designing high availability system topology for a local, cloud-based or hybrid environment; licensing compliance for Exchange 2016 Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V virtualization design; specifying mass storage requirements for your virtual machines, mailbox databases and log files; setting up hardware load balancing for high-availability CAS services; planning, configuring and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; performing client integration with Office desktop or Microsoft 365; and setting up Outlook on the web.
Progent can help small and mid-size organizations to set up collaboration software to make it easy for their telecommuters to engage in productive interaction with colleagues and other stakeholders.
Progent's certified Excel and Office 365 Excel application consultants can provide a wide variety of online support services to assist your organization to design, program, test, install, administer, and troubleshoot applications powered by any release of Microsoft Excel, including Office Excel desktop and Microsoft Office 365 Excel. Progent can help your business to upgrade your legacy Excel solutions to the latest versions of Excel, integrate Excel with Apple iOS-based iPhones and iPads and Android phones and tablets, and identify and fix compatibility problems between different versions of Excel. Progent offers as-needed support to organizations who need a fast fix to a specific problem related to Excel and Progent also offers comprehensive project management support for upgrading or developing line-of-business application software built on Office Excel. Progent's affordable online training for Office Excel can be custom tailored to address the special requirements of individuals or groups.
Progent can help small and medium-size companies to implement endpoint security defense solutions and deliver cleanup expertise needed to support offsite workers.
Progent's Microsoft-certified consultants can provide online or in-person expertise to help companies of any size to design, deploy, administer, and repair a backup-and-restore solution built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can help you to upgrade from earlier versions of Data Protection Manager or from another backup system, and Progent can optimize your Data Protection Manager implementation for on premises, cloud-based, or hybrid datacenters. Progent can provide as-needed support for resolving particularly stubborn issues, or full project management support. Progent can also help your business to incorporate SCDPM 2012 into an enterprise-class disaster recovery strategy.
Cisco Nexus switches are engineered to provide the performance, expandability, availability, cloud readiness, capacity, security and manageability required to act as the foundation of an enterprise data center. Progent's CCIE-certified Nexus switch experts can provide remote and on-premises consulting expertise to assist your IT staff to design an optimal switch topology, set up pilot environments to confirm your switching solution, deploy Nexus switches, define and implement appropriate policies, perform security and compliance evaluations, configure proactive monitoring and alert systems, fully utilize network resources through virtualization, troubleshoot switching and routing problems, maximize performance, perform capacity planning, and set up the powerful zero-downtime features available for Cisco's Nexus products. Progent's consultants can also assist your business to upgrade non-disruptively from outdated Nexus models or Catalyst switches to current Nexus platforms.
Progent's ProSight Virtual Hosting and Management outsourcing offers complete hosting of a small organization's servers in an environment that delivers the highest level of availability and scalability and is in addition easy to move to another host. ProSight Virtual Hosting and management options are based on proven virtualization architectures that enable small and midsize companies with mixed- platform IT systems to economize dramatically on the costs of capital investments, infrastructure support, and network management while benefiting from world-class reliability and an unprecedented level of vendor flexibility.
Progent has been delivering SharePoint consulting services since the initial product was released over two decades ago, and Progent has the scope of technical knowledge to help organizations of all sizes to plan and carry out a SharePoint Server 2013 installation and develop SharePoint 2013 applications that bring substantial business benefit to your information network. Progent's Microsoft-certified consultants can help you to evaluate the business advantages of migrating to SharePoint Server or SharePoint Online from legacy releases of SharePoint or from a different collaboration environment; determine if an on-premises, online or hybrid deployment is most sensible for your company; and pick the most appropriate version of SharePoint 2013 for your applications. Progent can provide full project management support or can help in specific jobs associated with your SharePoint 2013 deployment.
Progent's Cisco-Certified network consultants provide experienced PIX Firewall consulting services encompassing architecture, implementation and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and software policy enforcement, mutlivector attack protection, and secure access services. Extending from compact, plug-and-play desktop appliances for small offices and home offices to scalable gigabit appliances, Cisco PIX firewalls offer a healthy combination of protection, speed and reliability for business networks of all sizes. PIX firewalls are based on a proven, specially designed operating system, PIX OS, minimizing potential OS-specific security vulnerabilities. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated protection and connectivity services, including powerful application-aware firewall services, VoIP and digital media security, site-to-site and remote-access IPsec VPN networking, intelligent access services, and flexible administrative tools. Progent's network consultants can help you select and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the state of vital devices.
Progent is a Microsoft Certified Partner and has earned special competencies that include Advanced Infrastructure Solutions. Microsoft Certified Partners represent the elite organizations who earn the top client satisfaction and enjoy the tightest operational relationship with Microsoft. The understanding, capabilities, and dedication needed to earn the level of Microsoft Certified Partner benefits Progent's customers by allowing Progent to provide your company better solutions for your IT network.
Microsoft Small Business Server is an affordable suite of server products that offers the basis for a powerful but manageable information. The technical sophistication of the Microsoft .NET products included with Microsoft Small Business Server 2011 requires a network support expert with hands-on background planning and integrating seamless, end-to-end business technology solutions. Progent's SBS Server professionals have an average of over 10 years of background integrating computer systems built on Microsoft products. This expertise ensures you success in deploying, administering, and troubleshooting network environments that include the Microsoft Small Business Server package of servers and applications.
Progent's seasoned ransomware recovery consultants can assist your business to reconstruct a network breached by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.
Progent's Microsoft-certified Windows Server 2019 consultants can assist your company to plan and implement an efficient migration to Windows Server 2019 using your current system architecture or a cloud-based or hybrid model. Windows Server 2019 delivers major enhancements in capacity, speed, ease of management, Hyper-V virtualization, security and compliance, hybrid local/cloud integration, availability, and container support.
Progent's Microsoft certified experts offer a variety of support services for Microsoft Dynamics GP (formerly Great Plains). Dynamics GP/Great Plains is an accounting and ERP solution built, like all Microsoft accounting solutions, on the expandable and familiar platform of Windows technology. Dynamics GP offers an affordable solution for controlling and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, and human resources. Dynamics GP is easy to deploy and configure, and with its modular design you can purchase only the functions you currently need, with the option to expand users and enlarge functionality in the future. Progent's Microsoft Dynamics GP consulting engineers can show you how to deploy, configure and manage the latest version of Microsoft Dynamics GP or migrate smoothly from an earlier release.
Progent's Microsoft certified professionals provide small and midsize companies expertise for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront Threat Management Gateway and ISA Servers include a full featured application-layer aware firewall that can secure your IT network from attack by outside and inside threats. Forefront Threat Management Gateway and ISA Server provide thorough inspection of Internet protocols such as HTTP, which allows these security platforms to uncover many threats that can get by ordinary firewalls. The integrated firewall and VPN structure of Forefront Threat Management Gateway and ISA Server support stateful filtering and monitoring of all VPN streams. ISA Servers are the mainstay of Microsoft's network security strategy, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security consultants can help you strengthen your IT protection through expert design and deployment of Forefront TMG and Microsoft ISA Servers. Progent's Microsoft-certified consultants can assist you to deploy Microsoft Forefront Threat Management Gateway 2010, maintain all versions of ISA Server, or migrate smoothly from ISA Server environments to Microsoft Forefront Threat Management Gateway.
Progent's data center support services are designed for companies with hardware housed at IDCs or data center colo hosting facilities and requiring timely in-person help at the colo facility plus remote help from Microsoft and Cisco Certified professionals. Progent provides a complete array of data center and data center and co-location support services such as network architecture evaluation, Windows and UNIX server integration and maintenance, troubleshooting for server and telecommunications infrastructure, development and installation of non-stop systems, defining and deploying layered security defenses, firewall integration and troubleshooting, designing load balancing environments, and planning fault tolerant server clustering systems.
Progent offers IT services for medium size companies who have 100 to 250 system users. The medium size business or work group has typically been an overlooked part of the market for IT consulting expertise. The cost structures and service delivery models of major third-party service organizations make them too expensive for the ordinary mid-size business or small medium business (SMB), which usually has a modest information technology budget with which to maintain an IT network whose advanced technology and capability are often comparable to the information systems of much larger enterprises. Progent's support delivery model, which takes full advantage of remote support, virtual network technology and proactive server monitoring, significantly lowers the network maintenance costs of an SMB while providing the small organization with enterprise-level support from professional, world-class experts knowledgeable in a wide array of midsized business network solutions. If your mid-sized organization or small business is looking for levels of network help appropriate for a medium size organization without budgeting big-company costs, you need Progent.
Progent's Cisco-certified Catalyst 9100 Series 802.11ax Wi-Fi 6 and Wi-Fi 6E WAP experts can provide affordable remote and onsite help for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless access points (WAPs).
At Home Workers Network Infrastructure Remote Support Services
Progent's ProSight portfolio of managed services are intended to offer businesses who maintain minimal in-house IT administration and support teams with low-cost help from enterprise-class management platforms and consulting experts. Benefits of Progent's ProSight line of managed IT services include fixed network maintenance costs, smart automation of common administrative processes, ongoing absorption of new technology, graceful transition from older systems to modern solutions, improved alignment of information technology with business objectives, guidance from seasoned network consultants, and freeing up management to concentrate on business issues rather than fast-evolving network technology.