Enlarging your at-home workforce can have a major impact on network infrastructure, security, and company workflows. Progent has 20 years of background assisting businesses of all sizes to design, configure, manage, tune, and troubleshoot IT networks that support a remote workforce. Progent can help your organization to pick the appropriate tools and adhere to best practices in building and operating a secure virtual ecosystem for teleworkers that facilitates teamwork and delivers top business value. Progent offers support services ranging from as-needed expertise for getting you past occasional IT roadblocks to full project management to help you carry out business-critical tasks.

Progent's consultants can help you to succeed with any facet of creating a high-performing telecommuting environment by providing infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk services, endpoint security, backup/restore solutions, and centralized management.

Infrastructure for an At-Home Workforce
Setting up the network infrastructure needed to support a remote workforce can be particularly complex if you must manage a mix of worker-owned hardware such as PCs and laptops, routers, and Wi-Fi APs from various vendors and with a mix of operating systems and firmware levels. Progent's background delivering remote help for both legacy as well as current technologies in remote office venues enables you to make cost-effective use of your existing network infrastructure and provides you with fast access to top-tire consultants for implement essential upgrades. Services available from Progent to assist you to implement a high-functioning telecommuting infrastructure include:

  • Virtual Private Network connectivity makes it possible to establish a secure connection for authenticated at-home employees to use IT resources situated at your company data center or in the cloud. Progent can assist you to configure and manage VPN connections between your at-home workforce and your key IT resources by providing remote VPN configuration support. For businesses with Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall consultants can help your remote workers to set up Cisco's AnyConnect client software for safe VPN connections for a broad selection of devices such as Microsoft Windows, Mac, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure platforms enable a telecommuter to view and use a data center PC's desktop. This technology provides IT managers significant control over the digital environment of at-home employees and ensures remote users a consistent and more productive experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers attach home networks to the Internet and support VPN connections, local Wi-Fi connectivity, and firewall services. Progent offers expert remote support for integrating home routers from all major manufacturers. See router configuration services from Cisco-certified consultants.
  • Home Wi-Fi networks, typically supporting families and guests, are frequently utilized by telecommuters to access their router for work. This can create throughput as well as security issues. Progent can assist businesses to mitigate these issues by providing services that include Aironet configuration consulting, Cisco-certified Meraki wireless installation expertise, and Ubiquiti WiFi access point setup help.
  • Internet access methods affect the speed and reliability of connections between telecommuters and the corporate data center. Mission-critical applications might demand redundant Internet connections in the event the normal connection fails. Progent offers expertise for selecting ISPs, picking appropriate service offerings, and setting up high-availability Internet connections. Refer to Internet connectivity solutions.

IP Voice Solutions for Remote Workers
Extending the company PBX environment to include telecommuters is vital to maintaining a productive at-home workforce. A broad range of cloud-based VoIP platforms are popular with SMBs to support remote users. Many larger organizations rely on Cisco's modern or older products for VoIP management. Progent can assist organizations of any size to plan or maintain a telecommuter IP voice environment that delivers the versatility, transparency and protection needed for teleworkers. Progent's Cisco-certified CCIE Voice experts offer high-level support to help organizations optimize their current Cisco IP voice environments to handle a growing at-home workforce.

  • Cisco Unified Communications Manager (CUCM) delivers high-end IP telephony features to devices like IP phones, media processing products, VoIP gateways, and multimedia apps used throughout the network. Unified Communications Manager supports other mixed media services like unified messaging, video conferencing, and customer interaction networks. For details about Progent's CUCM expertise, visit Cisco Unified Communications Manager consultants.
  • Cisco CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent can assist you to maintain your current CallManager environment or upgrade efficiently to Cisco's current IP telephony products. For details about Progent's support services for Cisco CallManager and Cisco's other early IP voice products, refer to Cisco CallManager expertise.
  • Cisco IP Gateways enable connectivity with public telephony networks and with users operating beyond the corporate perimeter like telecommuters. Progent offers consulting expertise for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 products and for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
  • Other VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to update your WAN architecture to work with these VoIP solutions and provide as-needed integration and troubleshooting expertise.

Voice/Video Conferencing for Telecommuters
A broad selection of voice/video conferencing platforms from major technology companies support virtual discussions, video conferencing, chat sessions, and screen/content sharing for both local users and teleworkers. Many organizations use multiple products to meet the needs of their different partners and customers. Progent's communications experts can help you to maintain your current conferencing ecosystem and optimize the productivity of your at-home employees.

  • Skype for Business is Microsoft's leading communications product that supports real-time presence, instant messaging, audio and video conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified consultants who can help your company to set up and maintain Skype for Business client software to support your remote employees. For details about Progent's support expertise for Skype for Business, refer to Skype for Business integration experts.
  • FaceTime is Apple's multiuser video phone app for compatible iOS and macOS computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Newer editions of FaceTime allow as many as 32 concurrent users for voice/video calls. To learn more about Progent's support expertise for FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for virtually all desktop or mobile devices. Offered through Cisco's Webex Cloud, Webex services include sharing specific content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint, session capture, plus revision and playback for future reference. For details about Progent's consulting expertise for Cisco Webex as well as for additional IP video products from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conferencing, contacts, and content with features such as IP voice and video calling, persistent threaded chat, plus file sharing. To learn more about Progent's support services for Teams and for additional Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging expertise for these products and assist your business to optimize your network infrastructure to run them.

Microsoft Collaboration Software for an At-Home Workforce
Microsoft's collaboration products are tightly integrated with Microsoft's familiar Office and Microsoft 365 suites, offering a powerful environment of applications that create a consistent user experience for sharing data and ideas across a corporate network and on a wide selection of endpoints. Progent has delivered remote consulting services for Microsoft SharePoint and Exchange Server since their initial releases and can help businesses to tune these critical collaboration products to optimize the productivity of your remote workforce.

SharePoint Integration Experts for Remote WorkersSharePoint utilizes web entities to enable collaboration and knowledge sharing by providing policy-driven delivery of content, business processes, and tools for looking through company-wide business data. SharePoint enables you to build secure web portals that allows at-home workforce to view and update consolidated corporate intelligence via Intranets (Wikis), Blogs, social networking web sites, and Web Parts (Widgets). To find out about Progent's SharePoint expertise, visit SharePoint integration and development expertise.

Exchange Deployment Experts for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting expertise, refer to integration consulting services for Exchange Server.

Microsoft Onedrive Deployment Consultants for At-Home WorkersOneDrive is Microsoft's shared cloud storage service, comparable to GoogleDrive. Remote workers can store files to the OneDrive service, and colleagues can share them safely through a browser. Provided with Microsoft Office and Microsoft 365, OneDrive enables at-home workers to co-edit files. Revisions made offline are automatically uploaded when you reconnect to the Internet. For details about Progent's expertise for Microsoft OneDrive, go to Onedrive configuration consulting.

Public Cloud Integration Services for Teleworkers
Progent offers advanced remote assistance for helping organizations to create, manage and repair integrated hybrid network models that incorporate physical data centers, teleworkers, branch offices, plus public cloud services. Progent can provide top-tier consultant for all types of cloud service including Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help teleworkers resolve issues with public cloud access, authentication, and security.

Microsoft Azure Integration Services for TelecommutersAzure is a leading family of public cloud software and services that allows you to utilize IT infrastructure, servers, and critical applications running on Microsoft's massive cloud. Microsoft Azure offers more than 100 cloud-based services such as hosting for Windows and Linux-based virtual machines, on-demand cloud storage, email and messaging, application development with Visual Studio, and data backup. Progent can assist you to set up virtual machines on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity control with Azure Active Directory, and design backup and recovery solutions with Azure Backup. Progent can also help you create secure access to Azure for remote workers by configuring and troubleshooting firewall appliances and VPN tunnels. To find out about Progent's support services for Azure, visit Azure consulting services.

Microsoft 365 Integration Services for Remote WorkersMicrosoft 365, previously branded Office 365, is Microsoft's growing family of business productivity software and cloud services available on a subscription basis. Office apps and cloud services are provided in a variety of bundles designed for customers ranging from students and small offices to large enterprises. Progent offers quick and easy remote contact with consultants knowledgeable about Microsoft 365-compatible clients based on Windows, Mac, iOS, and Google Android technology. Progent can assist you to evaluate the various subscription plans available for Microsoft 365 and deploy 365 applications for your at-home workers to achieve top business value. For information about Progent's expertise for Microsoft 365, refer to Microsoft 365 consulting expertise.

Microsoft 365 Exchange Online Integration Services for TelecommutersExchange Online is one of the most popular cloud-based applications in Azure-hosted Microsoft 365 product line. Exchange Online offers the benefits of lower costs for data center infrastructure, easier management, dynamic scaling, high reliability, and additional advantages inherent with public clouds. Microsoft has engineered Exchange Online to run transparently with on-premises deployments of Exchange, allowing you to build hybrid cloud/onsite information systems. Progent's Exchange consultants are available for occasional help to get you through challenging technical bottlenecks and can also provide comprehensive project management outsourcing to make sure your remote workers have easy and secure access to your Exchange Online environment. For information Progent's support services for Exchange Online, see Microsoft 365 Exchange Online configuration and support consulting.

Amazon AWS Integration Services for TelecommutersAmazon AWS is a trailblazer in the public cloud arena and is the world's biggest provider of cloud services. Progent offers quick and affordable online access to cloud integration consultants who can assist your organization to design, implement, manage, and troubleshoot hybrid information networks that integrate Amazon AWS cloud-based services with local data centers and with other popular cloud platforms like Azure. Progent also can provide the skills of Cisco-certified CCIE networking consultants to help you to create a high-availability network architecture so your users have a productive computing experience regardless of whether they are working from your main office, a remote branch, at home, or on the move. To find out about Progent's support services for Amazon AWS, see Amazon AWS consulting support.

Google Cloud Platform Integration Services for TelecommutersGoogle Cloud is a leading suite of cloud computing services that offers Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco experts can help your organization to expand your current IT resources with the Google Cloud Platform, and Progent's DBA consultants can show you how to make your critical apps cloud ready so your remote workers can benefit fully from Google Cloud services. Progent can help you to deploy VMs on Google Cloud Compute Engine, design a cost-effective storage system with GCP Storage, and streamline access control for remote workers with GCP Cloud Identity services. Progent can also help you to use GCP's management tools to control and track your GCP environment. To learn, go to Google Cloud Platform (GCP) integration services.

Help Desk Support for Telecommuters
An emergency, company-wide switchover to a teleworker business model, which could be activated by a pandemic or as part of a business continuity preparedness plan, can overwhelm even the most efficient internal Support Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or expand their Help Desk with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Support Desk services leverage Progent's extensive network of remote technical support experts along with world-class ticketing and tracking software to offer an affordable, modern Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 PC support from help requests to trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to check or edit their current tickets, add information, and upload screenshots and relevant files. Support services are provided at a substantial price reduction off Progent's normal Level 1 technical support charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT specialists to resolve complex issues. For details, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Call Center Supplemental Service allows your business to expand your existing Call Desk team by sharing responsibilities for Call Desk support services seamlessly between your in-house IT support personnel and Progent's nationwide pool of desktop support technicians and subject matter experts. Progent's co-managed Help Desk Call Center service uses a co-sourcing support solution based on the leading professional services automation tool for handling service requests and trouble tickets, establishing ownership, monitoring progress, and generating management reports. For details about how Progent's Help Desk Call Center Supplementation Services can help your company to deliver world-class technical support to your teleworkers, visit Progent's Help Desk augmentation Services.

Security and Compliance for Telecommuters
Work-from-Home workers commonly use their own devices and often work in an unsecured physical area. This multiplies their vulnerability to cyber attacks and requires judicious deployment of firewalls, anti-malware tools, MFA-based identity verification, remote monitoring, intensive user training, and the creation of security policies based on best practices. Progent's seasoned group of data security solutions consultants can assist your business to plan, deploy and maintain an effective security solution that guards critical IT resources in networks that include telecommuters.

Firewall Integration Services for At-Home WorkersFirewalls allow you to create a network that can be securely utilized by on-premises users and by at-home workers, mobile workers, vendors, clients, and the public. Modern firewall devices allow you to assign and control different access rights to different groups of users and to expand your IT network and modify your security profile as your business evolves and as cyber threats grow increasingly sophisticated. Progent supports both new and older security devices from all major vendors like Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. To find out more about Progent's firewall integration expertise, see firewall configuration and support services.

Remote Endpoint Monitoring and Management Services for At-Home WorkersOnline Endpoint Monitoring makes it easy to track the various computers used by telecommuters and either block or spot and respond to modern threats such as ransomware. With ProSight Active Security Monitoring (ASM) services, a small-footprint software agent is installed on each protected endpoint device, watching all activity and using state-of-the-art machine learning and full execution context from SentinelOne to detect new threats on arrival. When an attack is spotted, ProSight ASM instantly isolates the infected device from the corporate network to quarantine the threat. Since the ProSight Active Security Monitoring agent is autonomous, endpoints stay protected even when they are disconnected from the Internet. Progent is a SentinelOne Partner, reseller, and integrator. For more information about ProSight Active Security Monitoring, visit remote endpoint monitoring for an at-home workforce.

Two-factor Authentication (2FA) Services for TelecommutersProgent's Duo authentication service plans utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication. Duo supports one-tap identity confirmation with iOS, Google Android, and other personal devices. Using Duo 2FA, when you sign into a secured application and enter your password you are requested to confirm your identity on a unit that only you possess and that is accessed using a separate network channel. A broad selection of devices can be used as this second means of authentication including a smartphone or watch, a hardware token, a landline telephone, etc. You can designate several validation devices. To learn more about ProSight Duo identity validation services, refer to Duo MFA two-factor authentication (2FA) services for at-home workers.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the exposure of your network to all classes of external and internal security threats for an environment that includes telecommuters. Progent can deploy online, automated security analysis software for rapidly and affordably uncovering a wide variety of security weaknesses that can be found via the Internet. Progent's security audit consulting services, which can be managed by network security experts with advanced certifications including CISA, CISSP, and GIAC, can assist your business to evaluate your operations and governance policies and assess your network architecture to enable you to implement top-level security for your telecommuters.

Download White Paper: Securing a Work-From-Home Network
To read or download a white paper describing critical things to concentrate on for securing an IT environment that supports work-from-home staff, click:
Securing a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)

Data Protection for Teleworkers
The field of Data Protection involves backing up and recovering vital information in order to prevent data loss and minimize restoration time and effort in case of storage system problems resulting from equipment breakdowns, software hiccups, user mistakes, malware, or other causes. Reliable data protection solutions can be particularly difficult to design and manage in hybrid networks that incorporate private data centers, cloud resources, and an at-home workforce.

  • Backup/Restore strategies for teleworkers must cover diverse types of personally owned endpoints. Progent offers quick remote help from consultants familiar with a wide range of platforms for protection Microsoft Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as notebooks, iOS and Android tablets and handhelds. Popular backup/restore solutions supported by Progent's backup/recovery experts include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Retrospect, and Time Machine. To protect data distributed across a wide area network, Progent can provide ProSight Data Protection Services, a backup/recovery service that utilizes cloud storage and includes granular restore and centralized management capabilities.
  • Disaster Recovery/Business Continuity (DR/BC) strategies commonly envision circumstances that require a temporary switch to an at-home workforce. Progent's senior disaster recovery planning experts and business continuity consultants can assist your company to produce, document and test a DR/BC strategy that addresses the logistics of moving to telecommuting.

Unified Management for At-Home Workers
Microsoft has renamed and reshuffled its endpoint management platforms under the name Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing local endpoints. Endpoint Manager provides a unified environment for safeguarding corporate information by managing onsite, mobile, and home-based endpoints.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud service for managing and securing remote computers and applications. Managed endpoint computers can be user owned or company owned. Network admins managing the endpoint devices of teleworkers can utilize Intune to provision and authenticate apps on managed devices, push patches and certificates, set up rules for permission to access data and resources, manage passwords, establish VPN connections, control how teleworkers share data, set up threat defense, ensure security compliance, and delete corporate data from lost, stolen or deactivated endpoint devices. Intune can be used with Apple iOS, Android, Windows, and macOS/OS X endpoints. For information about Microsoft Intune and how Progent can help your company to use Microsoft's Endpoint Management to manage the devices of your at-home workforce, refer to Intune telecommuter device management experts.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management product that allows network administrators to keep offsite endpoint devices up to date and protected. Workspace ONE uses VMware AirWatch technology for unified endpoint management combined with VMware's Horizon virtual software delivery technology for authorization control, app management, and setup management of endpoints. Workspace ONE operates with devices powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises product via a perpetual license. Key capabilities of VMware Workspace ONE include rapid remote deployment of out-of-the-box laptops, immediate onboarding of new users, policy setting and enforcement for all classes of devices, aggregated management reporting and analytics, an email encryption gateway, and integration with Microsoft apps and cloud-based products. For details about Progent's support services for VMware Workspace ONE, visit VMware Workspace ONE remote device management consultants.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter solution, phone 1-800-993-9400 or go to Contact Progent.

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