Enlarging your at-home workforce may have a significant effect on network architecture, security, and company workflows. Progent has two decades of background helping small and mid-size businesses to plan, deploy, administer, tune, and debug IT environments that support a remote workforce. Progent can help your company to select the appropriate tools and follow best practices in building and operating a secure virtual solution for teleworkers that facilitates collaboration and delivers maximum business value. Progent offers support services ranging from on demand expertise for helping you past challenging technical roadblocks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent's consultants can help you to with any aspect of creating a high-functioning work-at-home ecosystem by delivering network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, Call Desk augmentation, security and compliance, backup/restore solutions, and centralized management.

Infrastructure for an At-Home Workforce
Configuring the physical and software infrastructure required for an at-home work environment can be especially complicated if you have to manage a mix of personal hardware like desktop computers and laptops, Internet routers, and wireless APs from various vendors and with a variety of operating systems and firmware levels. Progent's experience providing remote support for both outdated as well as modern technologies in remote office solutions allows you to make cost-effective use of your existing infrastructure and offers fast access to top-tire consultants for making essential upgrades. Support services available from Progent to assist you to implement a high-functioning work-at-home infrastructure include:

  • Virtual Private Network (VPN) connectivity allows you to establish a secure tunnel for authenticated remote employees to access IT assets situated at your corporate data center or in the cloud. Progent's consultants can assist you to deploy and manage VPN connections between your teleworkers and your various IT resources by providing online VPN configuration support. For businesses using Cisco's ASA security appliances, Progent's Cisco ASA consultants can assist your at-home workers to utilize Cisco's AnyConnect software for secure VPN connections for a wide selection of endpoint devices such as Microsoft Windows, Mac, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) products allow a telecommuter to view and use a data center PC's desktop. This provides IT managers substantial control over the digital ecosystem of telecommuters and offers remote users a familiar experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers attach at-home networks to the Internet and support VPN connections, local wireless connectivity, and firewall services. Progent can provide top-tier online support for integrating home routers from a variety of vendors. See router configuration services from Cisco-certified consultants.
  • Home Wireless networks, typically shared by an entire household and visitors, are commonly used by at-home employees to connect to their router for work. This can cause throughput and cybersecurity problems. Progent can assist businesses to mitigate these issues by delivering expertise like Cisco Aironet configuration consulting, Cisco-certified Meraki WiFi deployment expertise, and Ubiquiti Unifi wireless AP setup assistance.
  • Internet connectivity solutions impact the performance and availability of connections between at-home workers and the corporate network. Line-of-business processes might require redundant Internet access in the event the primary connection fails. Progent can provide expertise for identifying Internet service providers, choosing sensible bandwidth and data volume packages, and integrating redundant Internet access. Refer to Internet access integration services.

IP Voice Integration for an At-Home Workforce
Extending the business phone environment to accommodate telecommuters is vital to supporting a productive work-at-home solution. A broad range of cloud-based VoIP products are popular with small and mid-size businesses to server remote users. Many enterprises rely on Cisco's modern or older platforms for VoIP management. Progent can assist businesses of any size to design or maintain a remote IP voice environment that delivers the flexibility, transparency and protection needed for remote users. Progent's Cisco-certified CCIE IP Voice experts can provide advanced support to help businesses tune their existing Cisco VoIP environments to support a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers advanced IP telephony features to devices like VoIP phones, media processing platforms, Voice over IP gateways, and multimedia applications used across the network. CUCM supports other combined media services like unified messaging, video conferencing, and team interaction networks. For details about Progent's Unified Communications Manager support, refer to CUCM consultants.
  • Cisco CallManager is Cisco's earlier call-processing software and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can help you to maintain your existing CallManager deployment or migrate efficiently to Cisco's current IP telephony products. To find out about Progent's support services for Cisco CallManager and Cisco's other legacy VoIP products, visit Cisco CallManager consulting.
  • Cisco IP Gateways provide integration with PSTN networks and with users operating beyond the corporate perimeter like at-home workers. Progent can provide consulting expertise for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 series as well as for current Cisco SIP gateways. See Cisco SIP gateway configuration consulting.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to update your WAN infrastructure to work with these solutions and deliver as-needed deployment and debugging services.

Voice/Video Conferencing for Teleworkers
A broad selection of video conferencing products from major vendors enable virtual discussions, video conferencing, chat, and screen/content sharing for both local workers and telecommuters. Many organizations utilize a mix of products to accommodate their different partners and clients. Progent's communications experts can assist your organization to maintain your current voice/video conferencing ecosystem and enhance the experience of your remote employees.

  • Skype for Business is Microsoft's popular communications platform that enables presence, IM, voice and video calling and conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified specialists who can help your company to set up and manage Skype for Business clients to support your remote workforce. To learn more about Progent's consulting services for Skype for Business, see Skype for Business consulting services.
  • FaceTime is Apple's multiuser video calling platform for compatible iOS, iPadOS, iPod and Mac devices. FaceTime works on Wi-Fi or cellular Internet connections. Current editions of FaceTime allow up to 32 simultaneous users for video calls. To learn more about Progent's support services for Apple FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for most desktop or mobile devices. Delivered through Cisco's Webex Cloud platform, Webex capabilities include sharing discrete content or screens, presentations that incorporate rich media such as Microsoft PowerPoint, session recording, plus revision and playback for training. To learn more about Progent's consulting services for Webex and for additional IP video products from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conferencing, contacts, and information with capabilities such as video calling, persistent chat, plus data sharing. For details about Progent's consulting services for Microsoft Teams and for other Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging services for these products and assist your business to tune your network infrastructure to run them.

Microsoft Integrated Collaboration Software for an At-Home Workforce
Microsoft's collaboration products are closely integrated with Microsoft's popular Office and Microsoft 365 families, providing a powerful environment of applications that create a consistent user interface for sharing data and ideas throughout multiple sites and on a broad selection of endpoints. Progent has provided online consulting services for SharePoint and Exchange since their first publication and can help your company to deploy these critical collaboration platforms to optimize the effectiveness of your at-home workforce.

SharePoint Server Configuration Consultants for At-Home WorkersSharePoint utilizes web sites to facilitate collaboration and information sharing by offering policy-driven delivery of data, workflow, and utilities for looking through company-wide information silos. SharePoint enables you to create protected portals that enables remote workers to see and edit aggregated corporate intelligence via Wikis, Blogs, social sites, and Web Parts (Widgets). To find out about Progent's SharePoint consulting expertise, see SharePoint configuration and application development expertise.

Exchange Deployment Consultants for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange support services, refer to planning and configuration expertise for Exchange.

Onedrive Configuration Consultants for At-Home WorkersOneDrive is Microsoft's shared cloud storage service, similar to GoogleDrive. Remote users can save files to OneDrive, and colleagues can share them safely through a web browser. Provided with Microsoft Office and Microsoft 365, OneDrive allows at-home employees to co-edit documents. Revisions made offline are automatically synced when you reconnect to the Internet. For details about Progent's consulting services for OneDrive, visit Onedrive configuration experts.

Cloud Integration for Remote Workers
Progent can provide advanced remote assistance for enabling organizations to build, maintain and troubleshoot integrated network architectures that combine physical data centers, at-home workers, branch offices, plus cloud resources. Progent can provide expertise for all types of cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service. Progent can help remote workers fix problems with public cloud access, authentication, and cybersecurity.

Azure Integration for TeleworkersMicrosoft Azure is a popular platform for public cloud services that allows you to use infrastructure, virtual servers, and critical apps hosted on Microsoft's extensive cloud. Azure offers more than 100 cloud-based services including the ability to host Windows and Linux-powered VMs, on-demand cloud storage, messaging, application development with Visual Studio, and data backup. Progent can assist your organization to set up VMs on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, streamline identity control with Azure AD, and plan backup and restore systems with Azure Backup. Progent can also help you establish protected access to Azure services for remote workers by setting up and debugging firewall appliances and VPN tunnels. For details about Progent's support services for Microsoft Azure, refer to Azure consulting.

Microsoft 365 Integration for At-Home WorkersMicrosoft 365, previously branded Office 365, is Microsoft's growing suite of business productivity software and cloud-based services offered on a subscription basis. Office apps and cloud services are provided in a variety of plans designed for users ranging from individuals and households to major corporations. Progent offers quick and easy online access to consultants knowledgeable about Microsoft 365-compatible endpoints based on Windows, Mac, iOS, and Google Android technology. Progent can assist your business to assess the various subscription bundles offered with Microsoft 365 and deploy 365 applications for your at-home workers to achieve top business value. For information about Progent's consulting services for Microsoft 365, refer to Microsoft 365 integration services.

Exchange Online Integration Services for At-Home WorkersMicrosoft 365 Exchange Online is one of the most widely used cloud-based applications in the Microsoft 365 product suite. Microsoft 365 Exchange Online offers the advantages of reduced spending for physical infrastructure, simplified management, on-demand scaling, high availability, and other benefits associated with cloud computing. Microsoft has designed Exchange Online to run seamlessly with on-premises Exchange environments, allowing you to create hybrid cloud/onsite networks. Progent's Exchange experts are available for as-needed assistance to guide you through challenging technical bottlenecks and also offer comprehensive project management services to make sure your telecommuters have convenient and secure access to your Microsoft 365 Exchange Online deployment. For information Progent's expertise for Exchange Online, see Exchange Online integration and troubleshooting expertise.

Amazon AWS Integration for At-Home WorkersAmazon Web Services (AWS) is a trailblazer in the public cloud computing arena and is the industry's leading source of cloud services. Progent can provide rapid and affordable online access to cloud connectivity consultants who can help your organization to plan, deploy, manage, and debug hybrid information networks that incorporate Amazon AWS cloud services with local resources and with other popular cloud platforms like Microsoft Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to assist you to create a high-uptime network model to make sure your users have a productive computing experience whether they are working from your main office, a branch office, from home, or on the road. For details about Progent's consulting services for Amazon AWS, go to Amazon AWS consulting expertise.

Google Cloud Platform Integration for At-Home WorkersGoogle Cloud Platform is a leading suite of cloud computing services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco experts can assist your business to expand your current IT assets with the Google Cloud Platform, and Progent's DBA experts can help you make your critical applications cloud ready so your at-home workers can benefit fully from Google Cloud Platform services. Progent's consultants can help your organization to deploy VMs on Google Cloud Compute Engine, plan an efficient storage system with Google Cloud Storage services, and simplify access control for at-home workers with Google Cloud Identity services. Progent's experts can also help you to use GCP's management tools to administer and track your Google Cloud environment. To learn, refer to Google Cloud Platform (GCP) consulting services.

Help Desk Call Center Support for Telecommuters
A fast, enterprise-wide changeover to a telecommuter business model, which could be driven by an epidemic or as a component of a disaster recovery process, can overwhelm even a well-staffed internal Help Desk. Progent's Help Desk Call Center services allow organizations to outsource or expand their Call Desk by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Desk support services leverage Progent's nationwide network of online technical support specialists combined with enterprise-class trouble ticketing and follow-up software to offer an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of online Level 1 desktop technical support from service requests through trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to monitor or edit their current tickets, enter information, and append screenshots and relevant files. Technical support services are delivered at a substantial discount off Progent's ordinary Level 1 technical support rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT specialists to deal with advanced problems. For details, see Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Center Supplemental Service allows your company to expand your current Call Center team by sharing responsibilities for Help Desk support services transparently between your in-house IT support personnel and Progent's nationwide team of desktop support engineers and subject matter specialists. Progent's shared Help Desk Call Center service is based on a collective support solution based on the leading PSA platform for managing help requests and trouble tickets, establishing ownership, tracking progress, and producing management reports. For details about how Progent's Help Desk Call Center Augmentation Services can enable your company to deliver world-class technical support to your telecommuters, see Progent's Call Center augmentation Services.

Cybersecurity for At-Home Workers
Work-from-Home employees commonly use their personal computers and often operate in a poorly secured physical area. This increases their vulnerability to malware attacks and calls for careful configuration of firewalls, anti-malware tools, MFA-based identity verification, remote endpoint monitoring, extensive user education, and the development of security policies based on best practices. Progent's veteran team of IT security solutions consultants can help your business to plan, deploy and maintain an effective security solution that protects critical IT assets in environments that include telecommuters.

Firewall Integration Services for At-Home WorkersFirewalls allow companies to build a network environment that can be safely utilized by local users and by at-home workers, mobile users, suppliers, clients, and the public. Next-generation firewall devices permit you to assign and manage different permissions to different classes of users and to scale your network and adjust your cybersecurity posture as your company evolves and as cyber threats grow more complex. Progent works with both new and legacy firewall devices from all major vendors like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall configuration services, refer to firewall configuration and support services.

Remote Security Monitoring and Management Services for TelecommutersOnline Endpoint Monitoring makes it easy to track the disparate devices used by remote workers and either reject or identify and mitigate the latest threats such as ransomware. With ProSight Active Security Monitoring (ASM) services, a small-footprint software agent is installed on every protected endpoint device, monitoring all activity and utilizing advanced behavioral threat analysis from SentinelOne to detect zero-day threats on arrival. When a cyberattack is spotted, ProSight ASM instantly disconnects the targeted device from the network to quarantine the malware. Because the ProSight ASM software agent is autonomous, endpoints remain protected even if they are offline. Progent is a SentinelOne Partner, reseller, and integrator. To find out more about ProSight Active Security Monitoring, visit remote endpoint security monitoring for teleworkers.

Two-factor Authentication Services for At-Home WorkersProgent's Duo authentication services utilize Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo supports single-tap identity verification with iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you sign into a secured application and give your password you are asked to confirm your identity on a unit that only you have and that uses a different ("out-of-band") network channel. A broad selection of out-of-band devices can be used as this added means of ID validation such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may register several verification devices. To find out more about Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication services for telecommuters.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the vulnerability of your network to all classes of external and local security threats for a network that includes an at-home workforce. Progent can run online, automated cybersecurity analysis scanning for quickly and economically detecting a wide variety of security weaknesses that can be surfaced over the Internet. Progent's endpoint security assessment experts, which can be managed by data security experts with advanced credentials such as CISA, ISSAP, and GIAC, can help your company to evaluate your workflows and policies and review your WAN infrastructure to enable you to implement the highest level of security for your at-home workers.

Download White Paper: Securing a Work-From-Home (WFH) Network
To view or download a white paper about critical areas to concentrate on for securing a network that includes work-from-home staff, click:
Protecting a Work-From-Home Network White Paper. (PDF - 2.4 MB)

Data Protection for Remote Workers
The field of Data Protection covers backing up and recovering critical information so as to avoid data loss and reduce restoration time in case of storage system failures due to hardware issues, software hiccups, operator error, malware, or any other reason. Reliable data protection strategies can be particularly challenging to design and maintain in hybrid networks that incorporate in-house data centers, public clouds, and an at-home workforce.

  • Backup/Recovery strategies for an at-home workforce must address multiple types of personally owned endpoint devices. Progent can provide quick remote access to experts familiar with a wide array of platforms for protection Windows, Apple and Linux/UNIX powered servers and desktop computers as well as notebooks, iPads and handhelds. Popular backup/restore solutions supported by Progent's data protection experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, CrashPlan, Retrospect, and Time Machine. To protect data spread across a hybrid network, Progent can provide ProSight Data Protection Services, a managed backup/recovery service that utilizes cloud-based storage and features granular recovery and centralized management.
  • Disaster Recovery/Business Continuity strategies commonly envision scenarios that call for a quick switch to a work-at-home environment. Progent's expert disaster recovery planning consultants and business continuity planning consultants can assist you to create, document and validate a DR/BC strategy that addresses the logistics of switching to telecommuting.

Unified Management for Remote Workers
Microsoft has renamed and rebundled its endpoint management products under the title Endpoint Manager, which includes Intune for cloud-based management of remote devices and Configuration Manager for managing onsite computers. Microsoft Endpoint Manager features a centralized platform for safeguarding corporate information by managing local, mobile, and at-home endpoints.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting remote computers and software. Managed endpoint devices can be personally owned or company owned. Network administrators managing the enrolled endpoint computers of teleworkers can utilize Intune to provision and authenticate applications on managed devices, push patches and certificates, configure rules for accessing information and networks, manage passwords, create VPN connections, control how home-based workers share information, establish threat protection, verify security compliance, and wipe corporate data from lost, stolen or deactivated devices. Microsoft Intune works with Apple iOS, Google Android, Windows, and macOS/OS X endpoints. To find out about Intune and how Progent can assist you to use Microsoft's Endpoint Management to manage the devices of your telecommuters, visit Intune teleworker endpoint management experts.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized MDM platform that helps network managers to keep off-premises endpoints current and secure. Workspace ONE uses VMware AirWatch for unified endpoint management along with VMware's Horizon virtual software delivery platform for identity control, app management, and setup management of endpoint computers. Workspace ONE operates with endpoints based on Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-site product through a one-time purchase. Key features of Workspace ONE include fast remote deployment of new laptops, quick onboarding of new employees, policy set up and enforcement for all categories of endpoints, unifies reporting and analytics, an email encryption gateway, and tight integration with Microsoft apps and cloud-based products. For information about Progent's support services for VMware Workspace ONE, refer to VMware Workspace ONE remote device management expertise.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and managing a productive telecommuter environment, call 1-800-993-9400 or go to Contact Progent.

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