Expanding your at-home workforce may have a major impact on network architecture, cybersecurity, and corporate workflows. Progent has 20 years of experience assisting businesses of all sizes to plan, configure, administer, optimize, and troubleshoot IT environments that support a remote workforce. Progent can help your organization to pick the appropriate technologies and adhere to best practices in creating and operating a safe virtual office ecosystem for telecommuters that facilitates collaboration and returns maximum value. Progent can provide support services that go from on demand expertise for getting you over occasional technical bottlenecks to full project management to help you carry out business-critical tasks.

Progent's consultants can assist you to succeed with any aspect of creating a high-performing work-from-home environment by providing infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk services, cybersecurity, data protection solutions, and unified management.

Infrastructure for an At-Home Workforce
Integrating the physical and software infrastructure required to support a remote work environment can be particularly complicated if you have to accommodate a combination of worker-owned hardware such as PCs and laptops, Internet routers, and Wi-Fi appliances from different manufacturers and with a variety of operating systems and firmware releases. Progent's experience delivering remote support for both outdated as well as current IT products in remote office solutions allows you to make cost-effective use of your available infrastructure and provides you with ready access to expertise for making essential updates. Services offered by Progent to help your company to create a high-functioning work-at-home ecosystem include:

  • VPN technology allows you to create a safe tunnel for authorized at-home workers to use IT assets located at your corporate datacenter or in a public cloud. Progent can assist your company to configure and manage VPN access between your teleworkers and your key IT resources by providing online VPN configuration support. For organizations with Cisco's ASA security appliances, Progent's Cisco ASA Firewall experts can help your remote workers to set up Cisco's popular AnyConnect software to provide safe VPN connections for a broad selection of devices such as Windows, Mac, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure platforms allow a telecommuter to view and interact with a data center computer's desktop. This technology provides network managers significant control over the computing ecosystem of at-home employees and ensures them a consistent and more productive work experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
  • Routers connect at-home networks to the Internet and typically support VPN tunnels, home wireless connectivity, and firewalls. Progent can provide expert remote consulting for integrating home routers from all major vendors. See router configuration support from Cisco-certified consultants.
  • Home Wi-Fi networks, often supporting families and visitors, are commonly used by at-home employees to access their Internet router for work. This can create performance as well as security issues. Progent can assist you to mitigate these problems by providing expertise like Aironet integration expertise, Cisco-certified Meraki wireless deployment consulting, and Ubiquiti wireless access point setup help.
  • Internet access methods affect the speed and availability of connections between at-home workers and the company data center. Line-of-business processes may require redundant Internet access in case the normal connection breaks. Progent can provide expertise for selecting service providers, picking appropriate service packages, and configuring redundant Internet access. Refer to Internet connectivity integration services.

VoIP Integration for Teleworkers
Extending the company PBX environment to accommodate remote users is critical to supporting an effective work-at-home solution. A variety of cloud-centric VoIP platforms are popular with SMBs to support teleworkers. Many enterprises rely on Cisco's modern or older products for VoIP solutions. Progent can help organizations of all sizes to plan or tune a telecommuter IP voice environment that delivers the flexibility, transparency and security needed for at-home workers. Progent's Cisco-certified CCIE Voice experts can provide advanced support to help organizations optimize their existing Cisco IP voice environments to support a growing remote workforce.

  • Cisco Unified Communications Manager (CUCM) extends advanced telephony capabilities to devices like IP phones, media processing products, Voice over IP gateways, and multimedia applications used throughout the network. CUCM supports other mixed media services like messaging, voice/video conferencing, and team interaction networks. For details about Progent's Unified Communications Manager expertise, visit Cisco Unified CM expertise.
  • CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM or CUCM. Progent's consultants can help you to support your existing CallManager environment or upgrade efficiently to Cisco's modern IP telephony products. To learn about Progent's expertise for CallManager and Cisco's other legacy VoIP products, visit Cisco CallManager consulting.
  • Cisco IP Gateways provide integration with public telephony networks and with users working outside the corporate firewall such as at-home workers. Progent can provide expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 product lines and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
  • Other VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to enhance your wide area network infrastructure to support these solutions and provide on-demand configuration and debugging services.

Video Conferencing for Remote Workers
A wide selection of video conferencing products from leading vendors enable virtual meetings, video and voice conferencing, chat sessions, and screen/content sharing for both local users and at-home workers. Many organizations use multiple conferencing products to accommodate their different partners and customers. Progent can help you to manage your current voice/video conferencing ecosystem and optimize the experience of your at-home employees.

  • Skype for Business is Microsoft's leading communications platform that enables real-time presence, IM, voice and video conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified specialists who can assist your company to configure and maintain Skype for Business client software to support your remote workforce. For details about Progent's support services for Skype for Business, see Skype for Business consulting experts.
  • FaceTime is Apple's group video phone app for compatible iOS and Mac devices. FaceTime works on Wi-Fi or cellular Internet connections. Later versions of FaceTime allow up to 32 simultaneous users for voice/video sessions. To learn more about Progent's support services for FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for most computing devices. Delivered via Cisco's Webex Cloud, Webex capabilities include sharing granular content or screens, presentations that embed rich media including Microsoft PowerPoint, session capture, plus editing and playback for training. For details about Progent's consulting expertise for Webex and for other IP video solutions from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conversations, contacts, and content with capabilities that include IP voice and video conferencing, persistent chat, plus data sharing. To learn more about Progent's consulting services for Teams as well as for other Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting services for these conferencing platforms and assist your business to tune your WAN infrastructure to run them.

Microsoft Collaboration Software for At-Home Workers
Microsoft's collaboration platforms are closely integrated with Microsoft's popular Office and Microsoft 365 families, offering a rich ecosystem of applications that deliver a cohesive user experience for sharing information throughout a corporate network and on a wide selection of endpoint devices. Progent has delivered online consulting support for Microsoft SharePoint and Exchange Server since their initial releases and can assist your company to deploy these flagship collaboration products to maximize the effectiveness of your remote workers.

SharePoint Integration Experts for At-Home WorkersSharePoint utilizes web entities to facilitate collaboration and knowledge sharing by offering policy-based delivery of content, workflow, and tools for searching through company-wide business data. SharePoint allows you to build secure portals that permits at-home workforce to see and update aggregated corporate intelligence by means of Intranets (Wikis), Blogs, social networking web sites, and Web Parts. For details about Progent's SharePoint consulting expertise, visit SharePoint integration and application development consulting.

Exchange Configuration Consultants for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange support services, go to integration expertise for Exchange Server.

Onedrive Deployment Consultants for At-Home WorkersOneDrive is Microsoft's collaborative cloud file hosting and synchronization service, similar to GoogleDrive. At-home users can save files to OneDrive, and colleagues can access them safely via a web browser. Provided with Office and Microsoft 365, OneDrive allows at-home workers to co-author files. Revisions made offline are automatically synced when you go back online. For information about Progent's consulting expertise for Microsoft OneDrive, visit Microsoft Onedrive integration consulting.

Cloud Integration Services for Telecommuters
Progent can provide affordable remote assistance for helping organizations to build, manage and optimize integrated hybrid network architectures that incorporate internal data centers, at-home workers, branches, and public cloud resources. Progent offers expertise for all modes of public cloud service delivery including Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help remote workers fix issues with cloud access, identity, and security.

Microsoft Azure Integration Services for TeleworkersMicrosoft Azure is a leading platform for cloud services that enables you to use IT infrastructure, virtual servers, and critical apps running on Microsoft's extensive cloud. Azure offers over 100 cloud-based services such as hosting for Windows and Linux-based VMs, on-demand cloud storage, email and messaging, application development with Visual Studio, and backup/restore. Progent can help you to set up VMs on Azure Virtual Machines, configure storage on Azure Storage services, unify identity control with Azure Active Directory, and plan backup and restore solutions with Azure Backup. Progent can also help you establish secure access to Azure services for teleworkers by setting up and troubleshooting firewalls and VPN IPsec tunnels. For information about Progent's support services for Azure, see Microsoft Azure expertise.

Microsoft 365 Integration for TeleworkersMicrosoft 365, previously called Office 365, is Microsoft's popular family of business productivity software and cloud-based services available by subscription. Office applications and services are provided in a variety of plans designed for customers ranging from individuals and small offices to large corporations. Progent offers quick and easy remote contact with experts knowledgeable about Microsoft 365-compatible endpoints based on Windows, Mac, iOS, and Google Android technology. Progent can assist you to assess the various subscription bundles offered with Microsoft 365 and configure 365 apps for your remote workers in a way that delivers maximum business value. For information about Progent's consulting expertise for Microsoft 365, visit Microsoft 365 integration services.

Microsoft 365 Exchange Online Integration Services for At-Home WorkersExchange Online is among the most widely used cloud-based applications in Azure-hosted Microsoft 365 product suite. Exchange Online provides the advantages of lower costs for data center infrastructure, simplified management, dynamic scaling, high reliability, and additional benefits associated with cloud computing. Microsoft has engineered Exchange Online to run seamlessly with on-premises deployments of Exchange, enabling you to create hybrid networks. Progent's certified Exchange consultants can provide occasional assistance to guide you past challenging IT bottlenecks and also offer end-to-end project management outsourcing to make sure your remote workers have easy and secure access to your Microsoft 365 Exchange Online environment. To learn Progent's support services for Exchange Online, refer to Microsoft 365 Exchange Online integration and troubleshooting consulting.

Amazon AWS Integration Services for At-Home WorkersAmazon Web Services (AWS) is a pioneer in the public cloud computing market and is the world's top provider of cloud services. Progent offers rapid and economical online contact with cloud integration consultants who can assist your business to plan, deploy, maintain, and debug hybrid IT networks that incorporate Amazon AWS cloud-based services with local data centers and with other public clouds like Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to help your company to build a high-availability network model so your employees have a productive computing environment regardless of whether they are working from your headquarters, a remote branch, at home, or on the move. To find out about Progent's consulting services for Amazon AWS, visit Amazon AWS consulting services.

Google Cloud Platform Integration Services for TelecommutersGoogle Cloud is a leading suite of cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco experts can assist your organization to extend your current IT resources with the Google Cloud, and Progent's DBA consultants can show you how to make your key applications cloud friendly so your at-home workers can take full advantage of Google Cloud services. Progent's consultants can help your organization to set up VMs on GCP Compute Engine, design an efficient storage solution with Google Cloud Storage services, and streamline identity control for telecommuters with GCP Cloud Identity. Progent's consultants can also help you to utilize GCP's management technology to control and track your GCP ecosystem. To learn, go to Google Cloud Platform (GCP) consulting expertise.

Help Desk Call Center Services for At-Home Workers
A sudden, company-wide changeover to a teleworker business model, which might be driven by an epidemic or as an element of a business continuity preparedness plan, can overstretch even a high-performing in-house Call Center. Progent's Call Center services allow businesses to outsource or expand their Help Desk Call Center with Progent's online Technical Response Center services.

  • Progent's Standard Call Desk services utilize Progent's nationwide team of remote technical support specialists along with world-class trouble ticketing and follow-up technology to offer an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 desktop technical support from initial service requests through trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to track or update their current trouble tickets, add details, and upload screen captures and relevant files. Desktop support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop service rates, and Progent offers optional fast hand-off to Level 2 and Level 3 IT specialists to deal with advanced problems. For details, see Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Desk Supplemental Service enables your business to supplement your existing Call Desk organization by sharing delivery of Support Desk support services transparently between your in-house support staff and Progent's extensive roster of PC support engineers and subject matter specialists. Progent's co-managed Help Desk Call Center service uses a collective support solution utilizing the leading professional services automation (PSA) platform for handling service requests and ticketing, establishing responsibility, monitoring progress, and producing management reports. For information about how Progent's Call Desk Augmentation Services can help your company to provide world-class desktop support to your telecommuters, refer to Progent's Support Desk augmentation Services.

Cybersecurity for Telecommuters
At-home staff members commonly use their own computing devices and often work in a poorly secured physical area. This multiplies their susceptibility to cyber threats and requires careful deployment of corporate firewalls, anti-malware tools, multi-factor authentication, remote monitoring, extensive end-user training, and the creation of security policies based on leading practices. Progent's seasoned roster of cybersecurity solutions consultants can assist your business to design, deploy and maintain a compliant cybersecurity solution that protects vital information resources in environments that include telecommuters.

Firewall Integration Services for At-Home WorkersFirewalls enable you to create a network that can be securely accessed by on-premises users as well as by an at-home workforce, mobile employees, suppliers, customers, and the public. Modern firewall appliances permit you to configure and manage appropriate permissions to various classes of users and to scale your IT network and adjust your security profile as your company evolves and as network attacks become more complex. Progent works with both current and legacy security appliances from all leading manufacturers like Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. For details about Progent's firewall support services, refer to firewall configuration and support services.

Remote Endpoint Monitoring Services for TelecommutersRemote Endpoint Security Monitoring makes it easy to watch over the disparate devices used by teleworkers and either block or spot and mitigate the latest cyber attacks such as ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight software agent is installed on every secured endpoint, watching all activity and utilizing state-of-the-art machine learning and full execution context from SentinelOne to detect new attacks on arrival. When an attack is discovered, ProSight Active Security Monitoring instantly disconnects the targeted endpoint device from the corporate network to quarantine the threat. Because the ProSight ASM software agent is autonomous, endpoints remain protected even if they are offline. Progent is a SentinelOne Partner, reseller, and integrator. For details about ProSight Active Security Monitoring, visit remote endpoint security monitoring for telecommuters.

Two-factor Authentication Services for At-Home WorkersProgent's Duo authentication Services utilize Cisco's Duo technology to protect against password theft by using two-factor authentication (2FA). Duo enables single-tap identity confirmation on iOS, Android, and other out-of-band devices. With 2FA, whenever you log into a secured online account and enter your password you are asked to verify who you are via a device that only you have and that uses a separate network channel. A wide selection of devices can be used for this second means of authentication such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You may register multiple validation devices. To find out more about ProSight Duo identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for teleworkers.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the vulnerability of your network to all types of external and internal security threats for a network that includes at-home workers. Progent can deploy online, automated security analysis software for rapidly and economically detecting a wide variety of security weaknesses that can be found over the Internet. Progent's endpoint security audit consulting services, which can be managed by security professionals with top credentials including CISA, ISSAP, and GIAC, can assist you to audit your workflows and policies and assess your network infrastructure to allow you to design top-level protection for your teleworkers.

NodeZero Pen Testing for Work-from-Home EnpointsHorizon3.ai's NodeZero Penetration Testing Platform is a leading-edge penetration test (pentest) product family that can deliver autonomous threat assessment of your work-from-home connectivity solution as well as your internal and perimeter networks to help you uncover, prioritize, remediate, and verify security vulnerabilities before threat actors can exploit them. Progent's pentest experts can assist you to use NodeZero to perform comprehensive pentests of your perimeter and your internal IT infrastructure in order to evaluate your present security posture. Progent's NodeZero experts can also assist you to strengthen your network security and can help you to plan and deploy a unified cybersecurity strategy that streamlines management and delivers optimum protection for on-prem, multi-cloud, remote, and perimeter IT assets. To learn additional details about Progent's threat assessment solutions powered by on NodeZero's PEN test platform, see Consulting Support for NodeZero's PEN Test Platform.

Download White Paper: Securing a Work-From-Home Environment
To read or download a white paper about critical areas to concentrate on for securing an IT environment that incorporates work-from-home staff, click:
Protecting a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Remote Workers
The field of Data Protection involves backing up and recovering vital information in order to prevent data loss and minimize recovery time in the event of storage problems resulting from equipment issues, programming hiccups, operator mistakes, cyber attack, or other causes. Reliable data protection strategies can be especially challenging to architect and manage in hybrid environments that combine private data centers, cloud resources, and an at-home workforce.

  • Backup/Recovery solutions for remote workers must cover diverse types of personally owned endpoint devices. Progent can provide quick online access to consultants familiar with a broad array of platforms for protection Windows, Apple Mac and Linux/UNIX powered servers and desktop computers as well as notebooks, iPads and handhelds. Leading backup/recovery solutions maintained by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Mozy, and Time Machine. To back up data distributed across a wide area network, Progent offers ProSight Data Protection Services, a managed backup/recovery subscription service that uses cloud storage and includes fine-grained restore and centralized management.
  • Disaster Recovery/Business Continuity (DR/BC) plans typically envision circumstances that require a quick changeover to an at-home workforce. Progent's senior disaster recovery preparedness experts and business continuity planning specialists can help your business to create, document and test a DR/BC plan that addresses the logistics of moving to telecommuting.

Unified Management for Telecommuters
Microsoft has renamed and rebundled its endpoint management products under the title Endpoint Manager, which includes Intune for cloud management of remote devices and Configuration Manager for managing on-premises endpoints. Endpoint Manager provides a unified solution for protecting corporate data by controlling local, mobile, and home-based endpoint devices.

Microsoft Intune
Intune is a component of Microsoft's Endpoint Management family that also features Configuration Manager. Intune is a cloud-based service for managing and protecting off-premises computers and applications. Managed endpoint computers can be personally owned or business owned. IT administrators managing the endpoint computers of teleworkers can use Intune to deploy and validate applications on devices, push updates and certificates, configure rules for permission to access information and networks, set passwords, create VPN connections, determine how teleworkers share information, set up threat protection, verify security compliance, and wipe sensitive information from lost, stolen or decommissioned endpoint devices. Microsoft Intune can be used with iOS/iPadOS, Android, Windows, and macOS devices. For details about Intune and how Progent can help you to use this platform to manage the endpoint computers of your at-home workforce, refer to Intune mobile device management experts.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified MDM product that helps network administrators to keep remote endpoint devices current and protected. Workspace ONE uses VMware AirWatch technology for unified endpoint management along with VMware's Horizon virtual software delivery platform for identity control, application management, and setup management of endpoint devices. Workspace ONE operates with devices powered by Windows 10, macOS, iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site product via a one-time purchase. Top features of Workspace ONE include fast remote provisioning of new laptops, immediate onboarding of new users, policy setting and enforcement for all categories of endpoints, aggregated reporting and analytics, email encryption, and tight integration with Microsoft applications and cloud-based services. For details about Progent's support for VMware Workspace ONE, refer to VMware Workspace ONE mobile endpoint management expertise.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and maintaining an efficient telecommuter solution, call 1-800-993-9400 or go to Contact Progent.

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  • Lync Server 2013 VoIP Technology Professional
    Lync Server 2013 Persistent Chat Consult

    Lync Server 2013, rebranded Skype for Business, enables organizations of any size to create a manageable and protected communications ecosystem that permits the modern BYOD computing style with IM, real-time presence, audio/video and web conferencing with application sharing and whiteboard, and both IP-based and PSTN telephony across a wide range of desktop and handheld devices. Progent's certified Lync Server 2013 consultants and network architects can help you to evaluate the business benefits of Lync Server 2013, design an on-premises, cloud-based (via Microsoft Lync Online) or mixed topology appropriate for your present and future plans, deploy Lync 2013 so as to speed up your return on investment, and deliver custom webinar and on-premises training to your IT team and users. Progent offers expertise in critical pieces of a Lync 2013 solution including Microsoft Windows Server, SQL Server Express and Exchange, and Progent can help you to combine Lync Server 2013 with popular Microsoft 365 applications such as Outlook and PowerPoint.

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