Expanding your telecommuter workforce may have a significant effect on network infrastructure, cybersecurity, and company culture. Progent has 20 years of experience assisting small and mid-size businesses to plan, configure, manage, optimize, and debug IT environments that incorporate a remote workforce. Progent can assist your company to select the right tools and adhere to leading practices in building and operating a safe virtual solution for teleworkers that facilitates collaboration and returns maximum business value. Progent offers support services ranging from on demand guidance for getting you past challenging technical bottlenecks to comprehensive project management to help you carry out business-critical initiatives.

Progent's consultants can help you to with any aspect of creating a high-performing telecommuting ecosystem by delivering network infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk outsourcing, security and compliance, backup/restore solutions, and unified management.

Infrastructure for a Remote Workforce
Setting up the network infrastructure required to support a remote workforce can be particularly challenging if you have to manage a mix of personal hardware like PCs and notebooks, Internet routers, and Wi-Fi appliances from various vendors and with a mix of operating systems and firmware releases. Progent's experience providing remote help for both outdated and modern technologies in virtual office venues allows you to make cost-effective use of your available network infrastructure and offers ready access to top-tire consultants for making essential updates. Support services offered by Progent to assist your company to implement a productive telecommuting ecosystem include:

  • Virtual Private Network connectivity allows you to create a secure connection for authorized at-home workers to access IT assets situated at your corporate data center or in a public cloud. Progent can assist your company to deploy and maintain VPN access between your at-home workforce and your various IT resources by providing online VPN configuration consulting. For businesses with Cisco's ASA security appliances, Progent's Cisco-certified ASA consultants can help your telecommuters to set up Cisco's AnyConnect software to provide secure VPN connections for a broad selection of endpoint devices such as Microsoft Windows, macOS, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) products allow an at-home worker to view and interact with a data center PC's desktop. This provides network managers substantial control over the digital environment of telecommuters and offers remote users a familiar experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
  • Routers attach home networks to the Internet and typically support VPN connections, local Wi-Fi networks, and firewalls. Progent offers expert online support for deploying routers from all major vendors. See router integration services from Cisco-certified consultants.
  • Home Wi-Fi networks, typically shared by an entire household and visitors, are frequently utilized by at-home employees to connect to their router for work. This can cause performance and cybersecurity problems. Progent can assist you to mitigate these issues by providing services like Cisco Aironet configuration consulting, Cisco Meraki WiFi installation expertise, and Ubiquiti wireless AP setup help.
  • Internet connectivity methods affect the speed and reliability of connections between telecommuters and the corporate network. Business-critical processes might require redundant Internet access in the event the normal connection fails. Progent can provide guidance for identifying Internet service providers, choosing appropriate service bundles, and configuring high-availability Internet access. See Internet connectivity solutions.

IP Voice Solutions for Remote Workers
Extending the company PBX environment to include remote users is vital to supporting an effective at-home workforce. A variety of cloud-centric VoIP products are used by SMBs to support teleworkers. Many enterprises depend on Cisco's current or legacy products for IP voice solutions. Progent can assist businesses of all sizes to design or tune a telecommuter VoIP environment that provides the flexibility, transparency and security needed for remote users. Progent's Cisco-certified CCIE IP Voice experts offer high-level support to assist businesses optimize their current Cisco VoIP systems to support a growing remote workforce.

  • Cisco Unified Communications Manager (CUCM) delivers advanced IP telephony features to devices like VoIP phones, media processing platforms, VoIP gateways, and multimedia apps deployed across the network. CUCM manages other mixed media services like unified messaging, video conferencing, and customer interaction networks. For details about Progent's Cisco Unified CM or CUCM expertise, see CUCM consultants.
  • Cisco CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM. Progent can assist your company to support your current CallManager deployment or migrate efficiently to Cisco's modern IP telephony products. To find out about Progent's expertise for CallManager and Cisco's other legacy VoIP products, refer to CallManager consulting.
  • Cisco IP Gateways provide connectivity with public telephony networks and with users working outside the corporate perimeter such as at-home workers. Progent offers consulting expertise for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 products as well as for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
  • Other VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your WAN infrastructure to support these solutions and provide on-demand deployment and debugging expertise.

Video Conferencing for At-Home Workers
A wide selection of voice/video conferencing platforms from leading technology companies enable online discussions, video conferencing, chat, and screen sharing for both onsite workers and telecommuters. Many companies utilize a mix of conferencing products to meet the needs of their different partners and clients. Progent's communications experts can help your organization to manage your current voice/video conferencing ecosystem and optimize the experience of your remote employees.

  • Skype for Business is Microsoft's popular unified communications product that supports presence, IM, voice and video conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified consultants who can assist you to deploy and manage Skype for Business clients to accommodate your remote employees. To learn more about Progent's consulting services for Skype for Business, refer to Skype for Business integration experts.
  • FaceTime is Apple's multiuser video calling platform for iOS and Mac devices. FaceTime works on Wi-Fi or cellular Internet connections. Later versions of FaceTime support up to 32 simultaneous users for voice/video calls. For details about Progent's consulting expertise for FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for virtually all desktop or mobile devices. Offered via Cisco's Webex Cloud, Webex capabilities include sharing specific content or computer screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, session capture, plus revision and playback for future reference and training. To learn more about Progent's consulting expertise for Cisco Webex as well as for other IP video products from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conferencing, contacts, and information with features that include voice/video calling, persistent chat, plus data sharing. To learn more about Progent's consulting services for Teams as well as for other Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
  • Other Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting expertise for these conferencing platforms and assist your business to optimize your network infrastructure to host them.

Microsoft Collaboration Platforms for At-Home Workers
Microsoft's collaboration products are tightly integrated with Microsoft's popular Office and Microsoft 365 families, offering a powerful environment of applications that deliver a cohesive user experience for sharing information across multiple sites and on a broad range of endpoint computers. Progent has delivered online consulting support for Microsoft SharePoint and Exchange Server since their first publication and can help businesses to deploy these critical collaboration products to maximize the effectiveness of your at-home workers.

SharePoint Configuration Consultants for At-Home WorkersSharePoint utilizes web sites to allow collaboration and knowledge delivery by offering policy-based access to data, business processes, and utilities for looking through enterprise-wide business data. SharePoint permits you to build protected web portals that allows remote workforce to view and update aggregated business intelligence via Wikis, Blogs, social web sites, and Web Parts (Widgets). To find out about Progent's SharePoint expertise, refer to SharePoint configuration and application development consulting.

Exchange Deployment Consultants for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting expertise, see deployment expertise for Microsoft Exchange.

Onedrive Configuration Consultants for Remote WorkersOneDrive is Microsoft's collaborative cloud storage service, similar to GoogleDrive. Remote users can store files to OneDrive, and co-workers can share them securely via a web browser. Included with Office and Microsoft 365, OneDrive allows remote employees to co-author files. Revisions made offline are synced when you go back online. To learn about Progent's expertise for OneDrive, see Microsoft Onedrive integration consulting.

Cloud Integration for Remote Workers
Progent can provide advanced remote support for enabling organizations to build, manage and optimize cohesive hybrid network models that include physical data centers, teleworkers, branches, plus public cloud resources. Progent offers expertise for all modes of cloud service delivery including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help telecommuters resolve problems with public cloud connectivity, identity, and cybersecurity.

Microsoft Azure Integration for TelecommutersMicrosoft Azure is a leading family of public cloud services that allows you to utilize infrastructure, virtual servers, and key applications hosted on Microsoft's extensive cloud. Azure offers more than 100 cloud-based services including hosting for Windows and Linux-powered VMs, scalable cloud storage, messaging, application development with Visual Studio, and backup/restore. Progent can assist your organization to deploy virtual machines on Azure Virtual Machines, integrate storage on Azure Storage services, unify identity control with Azure AD, and plan data backup and restore systems with Azure Backup. Progent can also help you create secure connections to Azure for remote workers by configuring and debugging firewalls and VPN tunnels. For information about Progent's consulting services for Microsoft Azure, refer to Microsoft Azure expertise.

Microsoft 365 Integration Services for TeleworkersMicrosoft 365, previously called Office 365, is Microsoft's growing family of client productivity software and cloud services available on a subscription basis. Microsoft applications and services are marketed in a variety of bundles designed for customers ranging from individuals and households to large corporations. Progent offers fast and affordable online contact with experts familiar with Microsoft 365-compatible devices based on Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help you to assess the various subscription bundles available for Microsoft 365 and deploy 365 apps for your remote workers in a way that delivers maximum business value. For details about Progent's consulting services for Microsoft 365, refer to Microsoft 365 consulting support.

Exchange Online Integration for TeleworkersExchange Online is among the most widely used applications in Azure-hosted Microsoft 365 product suite. Exchange Online provides the benefits of reduced costs for data center infrastructure, simplified management, on-demand scaling, high availability, and additional advantages associated with cloud computing. Microsoft has designed Microsoft 365 Exchange Online to run seamlessly with on-premises Exchange environments, enabling you to create hybrid cloud/onsite information systems. Progent's Exchange experts are available for as-needed help to guide you past tough IT roadblocks and can also provide comprehensive project management services to make sure your teleworkers have easy and safe access to your Microsoft 365 Exchange Online deployment. To find out Progent's consulting services for Microsoft 365 Exchange Online, see Exchange Online integration and troubleshooting expertise.

Amazon AWS Integration Services for Remote WorkersAmazon AWS is a pioneer in the public cloud computing market and is the industry's leading source of cloud-based services. Progent can provide quick and economical online contact with cloud integration consultants who can assist your organization to design, deploy, maintain, and debug hybrid IT networks that incorporate Amazon AWS cloud services with local data centers and with other popular cloud platforms like Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking consultants to help your company to build a high-availability network model so your employees have a consistent computing environment regardless of whether they are working from your headquarters, a remote branch, from home, or on the road. For details about Progent's consulting services for Amazon AWS, visit Amazon AWS consulting expertise.

Google Cloud Platform Integration Services for TeleworkersGoogle Cloud Platform is a popular suite of cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help you to extend your existing IT resources with the Google Cloud Platform, and Progent's DBA experts can help you make your key applications cloud friendly so your remote workers can benefit fully from Google Cloud services. Progent's consultants can help you to set up VMs on Google Cloud Compute Engine, design an efficient storage system with Google Cloud Storage, and streamline access control for at-home workers with Google Cloud Identity. Progent can also help your business to utilize GCP's management technology to administer and monitor your Google Cloud ecosystem. For details, refer to Google Cloud Platform integration support.

Help Desk Support for Telecommuters
A sudden, company-wide changeover to a from-home workforce, which might be the result of an epidemic or as a component of a disaster recovery/business continuity plan, can overwhelm even the most efficient in-house Help Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or augment their Support Desk with Progent's remote Technical Response Center team.

  • Progent's Standard Call Desk support services leverage Progent's nationwide network of remote IT support experts combined with enterprise-class ticketing and tracking technology to offer an affordable, advanced Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 PC support from initial service requests through ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to track or update their current trouble tickets, add information, and upload screenshots or relevant files. Support services are delivered at a substantial discount off Progent's normal Level 1 technical service rates, and Progent offers the option of fast escalation to Level 2 and Level 3 IT specialists to resolve advanced problems. To learn more, go to Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Call Center Augmentation Service allows you to augment your current Call Center organization by sharing delivery of Call Desk support seamlessly between your regular IT support organization and Progent's extensive roster of desktop support engineers and subject matter experts. Progent's co-managed Support Desk service uses a collective support solution based on the leading PSA tool for managing service requests and trouble tickets, establishing ownership, monitoring progress, and generating management reports. For information about how Progent's Call Desk Augmentation Services can help your business to deliver best-in-class IT support to your from-home workers, refer to Progent's Help Desk augmentation Services.

Cybersecurity for At-Home Workers
Work-from-Home workers typically use their own devices and often work in an unsecured physical space. This increases their vulnerability to cyber threats and requires judicious configuration of firewalls, AV tools, MFA-based identity verification, remote monitoring, intensive user education, and the creation of policies based on best practices. Progent's seasoned group of IT security solutions consultants can help you to plan, configure and manage an effective cybersecurity solution that guards vital IT assets in networks that include telecommuters.

Firewall Integration Services for At-Home WorkersFirewalls enable companies to create a network that can be safely accessed by on-premises users and by telecommuters, mobile workers, suppliers, customers, and the public. Next-generation firewall appliances allow you to assign and manage different permissions to various classes of users and to scale your network and adjust your security profile as your company evolves and as network attacks become more sophisticated. Progent supports both new and legacy security appliances from all leading manufacturers including Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For more information about Progent's firewall integration expertise, go to firewall configuration and support services.

Remote Endpoint Monitoring and Management for At-Home WorkersRemote Endpoint Monitoring makes it easy to watch over the disparate devices utilized by telecommuters and either block or identify and mitigate modern cyber attacks such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a small-footprint software agent is put on each secured endpoint, watching all activity and utilizing state-of-the-art behavioral threat analysis from SentinelOne to detect zero-day threats before they can spread. When a cyberattack is spotted, ProSight Active Security Monitoring instantly disconnects the targeted endpoint device from the corporate network to contain the threat. Because the ProSight Active Security Monitoring software agent is self-contained, endpoint devices stay secure even if they are offline. Progent is a SentinelOne Partner, dealer, and integrator. For more information about ProSight Active Security Monitoring, refer to remote endpoint security monitoring for teleworkers.

Two-factor Authentication (2FA) Services for TeleworkersProgent's Duo MFA Services incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo enables one-tap identity verification with iOS, Google Android, and other personal devices. With Duo 2FA, whenever you sign into a protected application and enter your password you are asked to verify your identity via a device that only you possess and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be used as this added means of authentication including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can register several validation devices. To learn more about Duo identity authentication services, see Cisco Duo MFA two-factor authentication services for an at-home workforce.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the exposure of your information system to all classes of outside and local security attacks for an environment that incorporates at-home workers. Progent can deploy online, automated cybersecurity inventory software for rapidly and economically uncovering a wide variety of security weaknesses that can be surfaced via the Internet. Progent's security assessment consulting services, which can be provided by network security experts with advanced certifications such as CISA, CISSP, and GIAC, can assist you to evaluate your procedures and policies and assess your WAN architecture to enable you to implement the highest level of security for your an at-home workforce.

NodeZero Pen Testing for Work-from-Home EnpointsHorizon3.ai's NodeZero PEN Testing Platform is a leading-edge penetration test (pentest) product family that supports automated testing of your at-home environment and your internal and perimeter networks to help you expose, prioritize, fix, and confirm cybersecurity weaknesses before threat actors can take advantage of them. Progent can help you to deploy NodeZero to carry out comprehensive pentests of your perimeter and your internal IT infrastructure so you can evaluate your current security profile. Progent's NodeZero experts can also assist you to harden your network security and can assist you to design and implement a cohesive cybersecurity ecosystem that streamlines management and provides optimum protection for on-premises, multi-cloud, remote, and perimeter IT assets. To learn more details about Progent's vulnerability analysis services powered by on NodeZero's penetration test products, see Consulting Support for NodeZero's Pentest Platform.

Download White Paper: Protecting a Work-From-Home Environment
To view or download a white paper about critical areas to concentrate on for securing a network that supports telecommuters, click:
Securing a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)

Data Protection for Teleworkers
The field of Data Protection involves saving and restoring critical information in order to prevent data loss and reduce recovery time and effort in case of storage problems due to equipment breakdowns, software hiccups, human error, cyber attack, or other causes. Dependable data protection solutions can be particularly challenging to design and manage in hybrid networks that incorporate local data centers, public clouds, and an at-home workforce.

  • Backup/Recovery solutions for at-home workers must address diverse types of user-owned endpoint devices. Progent can provide quick remote help from consultants knowledgeable about a wide range of products for protection Windows, Apple and Linux/UNIX powered servers and desktops as well as notebooks, iPads and smartphones. Leading backup/recovery products maintained by Progent's backup/recovery consultants include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Mozy, and Time Machine. To back up data distributed across a hybrid network, Progent offers ProSight Data Protection Services, a backup/recovery subscription service that utilizes cloud-based storage and features granular restore and unified management.
  • Disaster Recovery/Business Continuity (DR/BC) strategies typically envision scenarios that call for a quick switch to telecommuting. Progent's senior disaster recovery planning experts and business continuity planning specialists can help your business to produce, document and validate a DR/BC plan that addresses the logistics of moving to an at-home workforce.

Unified Management for an At-Home Workforce
Microsoft has renamed and reshuffled its endpoint management platforms under the title Endpoint Manager, which includes Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing on-premises endpoints. Endpoint Manager provides a centralized platform for protecting critical information by managing local, mobile, and home-based endpoints.

Intune
Intune is part of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and securing off-premises computers and applications. Managed endpoint computers can be personally owned or business owned. IT admins managing the enrolled endpoint computers of teleworkers can utilize Intune to provision and authenticate applications on devices, push patches and certificates, configure rules for permission to access information and networks, set passwords, establish VPN tunnels, control how teleworkers share data, set up threat defense, ensure compliance, and wipe corporate information from missing, stolen or deactivated devices. Intune can be used with iOS, Android, Windows, and macOS endpoints. For information about Microsoft Intune and how Progent can assist your company to use Microsoft's Endpoint Management to manage the endpoint computers of your teleworkers, refer to Intune mobile endpoint management expertise.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management product that helps network managers to keep off-premises endpoint devices up to date and secure. Workspace ONE incorporates VMware AirWatch technology for unified endpoint administration plus VMware's Horizon virtual application delivery technology for authorization control, application management, and setup management of endpoint computers. Workspace ONE runs with devices powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-site deployment via a perpetual license. Key features of VMware Workspace ONE include fast over-the-air deployment of new laptops, immediate onboarding of new users, policy setting and enforcement for all classes of endpoints, unifies reporting and performance analytics, email encryption, and tight integration with Microsoft apps and cloud-based services. For details about Progent's expertise for VMware Workspace ONE, see VMware Workspace ONE mobile device management consultants.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing an efficient telecommuter environment, phone 1-800-993-9400 or go to Contact Progent.



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