At Home Workforce Computer Support Specialists
VoIP Setup for Your Teleworkers
Expanding your home-based pool of workers can have a significant effect on network infrastructure, security, and corporate culture. Progent has two decades of experience assisting small and mid-size businesses to plan, implement, optimize, manage, and troubleshoot networks that incorporate remote workers. Progent can assist your company to determine the appropriate technologies and adhere to best practices in creating and supporting a safe virtual ecosystem that promotes teamwork and delivers top business value.
Progent offers remote services that range from as-needed support for helping you over sporadic IT bottlenecks to full project management for implementing business-critical initiatives.
VoIP Integration for Teleworkers
Extending the corporate phone system to support remote users is critical to maintaining a productive at-home workforce. A variety of cloud-based PBX platforms are used by small businesses to support teleworkers. Many larger organizations rely on Cisco's current or legacy products for VoIP solutions. Progent can help businesses of any size to design or maintain a remote VoIP solution that provides the flexibility, transparency and security needed for at-home workers.
Progent's Cisco-certified CCIE Voice experts can provide advanced expertise to help businesses tune their existing Cisco VoIP environments to support a growing at-home workforce. Progent can also assist small businesses to expand and manage other VoIP platforms to accommodate additional teleworkers.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends enterprise telephony features to IP devices such as VoIP phones, media processing products, Voice over IP gateways, and mixed media applications throughout the network. Unified Communications Manager supports additional mixed media services such as unified messaging, video conferencing, and group-based customer interaction networks. For details about Progent's CUCM expertise, visit Cisco Unified Communications Manager consulting.
- Cisco CallManager is Cisco's legacy call-processing agent and has been replaced by Cisco Unified CM. Progent can help you maintain your current CallManager environment or migrate efficiently to Cisco's modern IP telephony solutions. To learn about Progent's support services for CallManager and Cisco's other legacy IP voice products, see Cisco CallManager consulting.
- Cisco IP Gateways provide connectivity with public networks and with clients working outside the corporate firewall such as at-home workers. Progent offers consulting expertise for Cisco's legacy IP gateways including UC520, UC540 and UC560 products as well as for current Cisco IP voice gateways. See Cisco SIP gateway integration consulting.
- Additional VoIP Platforms supported by Progent include Vonage, RingCentral, Intermedia Unite and 8x8. Progent can help you enhance your WAN infrastructure to support these solutions and provide as-needed deployment and troubleshooting services.
To find out more about how Progent can help you create an at-home workforce solution, phone
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Microsoft SMS Server Setup and Support
Professionals Systems Management Server 2003
Progent’s Microsoft-certified experts provide small and medium size businesses enterprise-level consulting support for SMS Server and Configuration Manager 2007, Microsoft's solutions for update and deployment management. System Center Configuration Manager is the new name for the update management solution formerly called SMS Server. Configuration Manager offers a variety of new features to Systems Management Server such as full automation, built-in Windows Vista Microsoft Windows Server 2008 awareness, NAP security support, and boot image management. Progent’s certified consulting professionals can help you use Systems Management Server or Configuration Manager 2007 effectively for streamlined operating system and application software deployment, security patch administration, software metering, and software license reconciliation. Progent's engineers can also help you to move smoothly from SMS Server 2003 to System Center Configuration Manager.
Lync Server 2013 Reverse Proxy Server Consulting
Lync Server 2013 Mirrored Back End Servers Consultant
Microsoft Lync Server 2010 provides Instant Messaging, Presence, audio and video conferencing, desktop collaboration, as well as VoIP and public switched telephone network (PSTN) telephony. Lync 2010 can enhance the functionality of Microsoft Exchange Server, SharePoint Server and Office or cloud-based Office 365 and streamlines administration through integration with Active Directory. Lync 2010 can also cut capital and operational costs by doing away with VoIP equipment and subscription services, PBX gear, or conventional video conferencing technology. Progent's Microsoft-certified unified communications experts offer online and on-premises support to assist your company to manage and repair your current Lync Server 2010 deployment or assess the advantages of upgrading from Lync to Skype for Business, which is Microsoft's new version of the product. Progent can also help your organization to design and carry out an efficient Skype for Business migration.
Expert Microsoft Certified MRP Outsourced Programming
MRP Development Company
Progent can give you access to application developers who can modify your Microsoft Business Solutions ERP, MRP, and accounting system packages to match your specific company needs. Progent’s Microsoft-certified support experts provide expertise in Microsoft AX ERP Software, Microsoft Dynamics Microsoft Navision, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Retail Management Software. Progent also offers custom e-Commerce integration services for secure, corporate-wide resource sharing plus interfacing with CRM packages.
Professional Citrix Workflow Studio
Engineer Citrix Lab Manager
Progent's Citrix experts can assist your organization to evaluate the business value of the available versions of Essentials for Hyper-V, assist you to integrate Citrix administration utilities with your Microsoft Hyper-V environment, and demonstrate to you how to use Citrix Essentials for Hyper-V to improve the performance, uptime, consistency, and recoverability of your virtualized environment while reducing the cost of resources and support and simplifying administrative processes.
ProSight Virtual Machine Hosting Engineers
Top Rated ProSight Virtual Server Private Cloud Hosting Consulting Services
Progent's ProSight Virtual Hosting service offers comprehensive hosting of a small organization's production servers in a solution that delivers the highest degree of availability and scalability and is also easy to migrate to any data center. ProSight Virtual Hosting and management options are based on mature virtualization technologies that allow small businesses with multi- platform IT systems to save dramatically on the costs of capital equipment, infrastructure support, and IT administration while benefiting from world-class fault tolerance and an unprecedented level of vendor independence.
Exchange Online and on-premises Exchange On-site Technical Support
Office 365 authentication Integration Services
Progent can help your business to evaluate the wealth of subscription options available with Office 365 and configure your information network with Office 365 so you derive maximum business value. Progent supports cross-vendor networks that include Windows, macOS, and Linux technology. Progent can also help you to build and maintain hybrid networks that seamlessly integrate on-premises and cloud-based resources.
ProSight Ransomware Recovery Outsourcing
ProSight Endpoint Security Technology Consulting
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning tools to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight ASM safeguards local and cloud resources and provides a single platform to automate the entire threat lifecycle including filtering, detection, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats.
IT documentation management Services
ProSight certificate expiration management Specialists
ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you’re planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it.
Supplemental Support Desk Technical Support Services
Computer Consultant Support Desk Sharing
Progent's Microsoft and Cisco authorized experts offer several ways to help mid-size and large organizations create a cost-effective and successful internal Computer Support Helpdesk. Progent's help desk consulting services include ROI evaluation, process study and improvement, executive reporting, education of in-house staff, and documentation of procedures. Progent's Software Selection and Integration Services help businesses sift through the numerous high-quality Help Desk software packages on the market and decide which products may be too expensive, miss critical capabilities, or align poorly with your organization's business goals. Progent also provides short-term staffing for organizations who need to reinforce their in-house Help Desk team for occasional tasks or to fill in for vacationing or incapacitated personnel.
Fortinet 50 Series Firewalls Onsite Technical Support
Remote Support Services Fortinet Firewall Sandboxing
Fortinet next-generation firewalls are leaders in delivering top performance for SSL/TLS inspection. Progent's Fortinet firewall consultants can assist you to deploy your Fortinet firewalls to protect your digital resources at the enterprise perimeter, within the data center, at branch locations, and at the cloud edge.
Expert Microsoft Certified Consultants Exchange Migration
Microsoft Exchange Server 2010 Upgrade Consultants
Progent offers expert help for every step of your Exchange Server 2010 upgrade including end-to-end project management, site readiness preparation, project design and documentation, cost estimates of new software licenses and equipment needed, recommended sourcing, system testing at customer site or at Progent's test facility, managing transitional coexistence between Exchange 2010 and Exchange Server 2003 or 2007, deployment of the solution, deactivating the old servers, and webinar training for client's support group and end users.
Microsoft MRP Consulting Services
ERP, MRP, Accounting System Reporting
Progent's application experts can provide advanced support, software development, deployment help, and online training for popular applications covering key areas including ERP, financials, business analytics, web application development, and the MS Office family of business productivity software. As a Microsoft Partner with years of experience providing high-level consulting services remotely, Progent can assist small businesses anywhere in the U.S. to eliminate the lost productivity and expense associated with travel and on-site visits without compromising the effectiveness of consulting services.
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