Worldwide Remote Computer Help for
Microsoft-powered Information Systems
and North America-based Branch Offices, Branches
If your business is located outside the United States, you can still take advantage of Progent's network consulting experts via Progent's Worldwide Remote Support services. Most of Progent's US customers make extensive use of Progent's remote support services to solve network problems quickly and affordably.
If you would like to find out more about Progent's information technology consulting services, call Progent at
About Progent's Online Support Services
Long experience providing remote support has helped Progent develop world-class skills and software tools to fix IT problems without the cost and delays associated with on-site service calls. Now Progent is offering remote support to businesses anywhere in the world. If the local network support options in your area are too expensive, limited in technical scope, or unavailable when you need help, or if your branch offices in the United States need fast access to network consulting experts, Progent has the solution.
Highlights of Progent's Worldwide Remote Support program include:
Worldwide Remote Support for Windows and Cisco-based Networks
Progent's Technical Response Center offers remote support for Windows and Cisco-based environments anywhere in the world. Progent's certified experts have the experience to help you troubleshoot and resolve network problems quickly and affordably. The breadth of technical expertise represented by Progent's team of engineers makes it possible to escalate even the toughest problems to appropriate specialists as required.
Phone Support, Remote Troubleshooting and Network Administration
Progent's phone support, remote troubleshooting, and network administration services give your business the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing Help Desk Call Center support and network administration, Progent's experts can provide small and midsize businesses with enterprise-level support without the cost and management overhead of maintaining a large in-house IT organization.
VPN Support for Popular Gateways
Progent offers secure VPN access support for gateways from Microsoft, Cisco, SonicWall, WatchGuard, Juniper/NetScreen, and Check Point. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
Easy Access to Progent's Team of Microsoft-certified Experts
Progent's team of Microsoft-certified technicians and engineers is ideal for customers in geographic regions that lack in-depth expertise in Microsoft's latest line of server technologies. Progent engineers have an average of over 10 years of experience supporting the Microsoft family of technologies.
Optional 24x7 Support for Maximum Network Availability
For businesses with mission-critical applications, Progent offers the option of remote support services on a 24x7 basis. Progent's low-cost Extended Hours Support Program, combined with automated 24x7 server monitoring, can help ensure the highest network availability.
Advanced Remote Access Tools
Advanced remote access tools and experienced technicians and engineers combine to enable Progent to resolve most IT problems quickly and affordably. Progent is a pioneer in remote troubleshooting and system monitoring, and as a Microsoft Certified Partner Progent's engineers have the advantage of a wide range of Microsoft support tools, technical information, and on-going training.
Remote Server Monitoring with Microsoft System Center Operations Manager
Progent offers nationwide remote monitoring services based on
Microsoft System Center Operations Manager (SCOM) so that your computer support is proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your information network free of stressful and costly service disruptions.
In-depth Expertise in Microsoft's Leading Server Platforms
Progent offers in-depth expertise in Microsoft's leading server platforms and can provide advanced online consulting services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and configuration, Windows Server 2008 R2 integration, Windows Server 2003 maintenance, Microsoft Exchange 2019 integration, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration or Exchange Server 2010 deployment, Microsoft Exchange Server 2007 support, SharePoint 2016 hybrid integration consulting, SharePoint 2019 migration help, SQL Server 2019 migration consulting, SQL Server 2017 integration expertise, SQL Server 2016 integration support, SQL Server 2014 application development, and SQL Server 2012 maintenance and troubleshooting.
Per Minute Rates to Minimize Costs
Progent offers online help on a minute-by-minute basis, so you are billed only for the support you receive. Progent asks for no minimum fee for phone support and requires no ongoing subscription fee for services provided during regular business hours. This protects you from paying big invoices for quick repairs. Progent also offers affordable ongoing programs to outsource Help Desk Call Center support and to outsource Microsoft Operations Manager for round-the-clock server monitoring and performance reporting to track the health of your network.
Here's How to Get Started
To get started with Progent's Worldwide Remote Support or to find out more about Progent's remote service offerings, call Progent at
An index of content::
Small Business 100 AP Remote Support
Support and Help Small Business Wireless AP
Progent's Cisco-certified Wi-Fi integration consultants can help you to deploy, administer, and troubleshoot Cisco Small Business 100/300/500 Wi-Fi APs.
Cisco Routers Support
VPN Routers Configuration
Cisco offers an extensive array of routers that includes appliances designed to deliver the protection, performance, and availability required by customers from small offices to global enterprises. Cisco routers include support for redundancy, automatic failthrough, and redundant power for improved reliability and system availability. Progent can show you how to select and integrate Cisco routers to build a reliable foundation for your network and to make it economical to expand as you add new users, start new offices, install new services, open your network to customers and partners, and manage an increasingly mobile workforce. Progent offers expertise in a range of routers based on the Cisco IOS platform, including the Cisco 800 family of small office VPN routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 1900 and 2900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for WAN edge environments, CRS Carrier Routing System for core Networks, plus older 2500 and 2700 Series Routers.
Emergency Engineers VMware Site Recovery Manager and NSX
VMware Disaster Recovery Services
VMware's popular Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a repeatable process for restoring applications and services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also allows transparent testing for site recovery, upgrades and fixes and can generate audit reports to verify full service recovery, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Specialists UNIX, Windows
Windows, UNIX, Solaris Technology Consulting
If you are developing UNIX or Linux applications on a network that includes Microsoft Windows-based processors, PCs, and office productivity products, Progent offers full-service IT outsourcing that frees you to focus on your area of high-value know-how while avoiding the constant hassle of maintaining your company information system. Through the use of smart server monitoring and by delivering online and in-person support as your company needs it, Progent offers an affordable solution for managing an information network that features excellent dependability, protection, and efficiency. Progent's developer assistance offerings feature full-service it outsourcing, virtual server infrastructure, remote and on-premises support and troubleshooting, 24x7 monitoring services, and Help Desk Call Center services.
Oracle DBA Consultant Services
Development Firm Oracle
Progent can provide affordable remote access to a certified Oracle database administration consultant or an Oracle software programmer. Progent offers comprehensive database administration services for any version of Oracle including 10g and 11g and can also help plan, create, update, or fix Oracle applications written with SQL and PL/SQL. Progent also provides support for Streams replication technologies and Oracle Recovery Manager.
Computer Engineer Microsoft Exchange 2003
24/7 IT Consultants Microsoft Exchange Upgrade
Progent's Microsoft Premier professionals offer world-class support for enterprise-wide implementations of Microsoft Exchange 2007. Progent's consultants can help you plan multi-site Exchange installations or upgrades and can provide local personnel to help large companies with deployments of Exchange Server in the or any area served by Progent's engineers.
Remote Working Support Services
Teleworker Services Network Consultants
Progent has 20 years of background assisting small and medium-size businesses to design, install, tune, manage, and troubleshoot information networks that support a remote workforce.
System Center Operations Manager Computer Consultants
Cisco Certified Experts 24x7 Network Network Consultants
Remote continuous monitoring, automated alarms, and periodic analytical reporting are vital to maintaining the health of your IT system and avoiding unnecessary and costly downtime. Remote Monitoring and Management solutions have advanced so far that companies of any size can get a degree of protection that was once limited to enterprises. Progent offers a variety RMM solutions delivered as low-cost services created to assist you to detect and resolve a most network problems before they get big enough to hurt productivity.
Microsoft Expert Exchange 2010 Upgrade Consultants
Exchange Server 2010 Migration Consult
Progent's Microsoft-certified consultants can deliver low-cost online and onsite support to carry out your migration to Exchange 2010, generate comprehensive documentation of your new email environment, train your network support team and users to get them up to speed quickly on Exchange Server 2010, and offer ongoing administrative services and technical help. Progent can also help you upgrade from Microsoft Exchange Server 2010 to Exchange Server 2013 or Exchange Server 2016.
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