International Remote Computer Support for
Microsoft and Cisco-powered IT Networks
and North America-based Branch Offices, Branches
If your business is located outside the United States, you can still take advantage of Progent's network consulting experts via Progent's Worldwide Remote Support services. Most of Progent's US customers make extensive use of Progent's remote support services to solve network problems quickly and affordably.
If you would like to find out more about Progent's information technology consulting services, call Progent at
About Progent's Online Support Services
Long experience providing remote support has helped Progent develop world-class skills and software tools to fix IT problems without the cost and delays associated with on-site service calls. Now Progent is offering remote support to businesses anywhere in the world. If the local network support options in your area are too expensive, limited in technical scope, or unavailable when you need help, or if your branch offices in the United States need fast access to network consulting experts, Progent has the solution.
Highlights of Progent's Worldwide Remote Support program include:
Worldwide Remote Support for Windows and Cisco-based Networks
Progent's Technical Response Center offers remote support for Windows and Cisco-based environments anywhere in the world. Progent's certified experts have the experience to help you troubleshoot and resolve network problems quickly and affordably. The breadth of technical expertise represented by Progent's team of engineers makes it possible to escalate even the toughest problems to appropriate specialists as required.
Phone Support, Remote Troubleshooting and Network Administration
Progent's phone support, remote troubleshooting, and network administration services give your business the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing Help Desk Call Center support and network administration, Progent's experts can provide small and midsize businesses with enterprise-level support without the cost and management overhead of maintaining a large in-house IT organization.
VPN Support for Popular Gateways
Progent offers secure VPN access support for gateways from Microsoft, Cisco, SonicWall, WatchGuard, Juniper/NetScreen, and Check Point. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
Easy Access to Progent's Team of Microsoft-certified Experts
Progent's team of Microsoft-certified technicians and engineers is ideal for customers in geographic regions that lack in-depth expertise in Microsoft's latest line of server technologies. Progent engineers have an average of over 10 years of experience supporting the Microsoft family of technologies.
Optional 24x7 Support for Maximum Network Availability
For businesses with mission-critical applications, Progent offers the option of remote support services on a 24x7 basis. Progent's low-cost Extended Hours Support Program, combined with automated 24x7 server monitoring, can help ensure the highest network availability.
Advanced Remote Access Tools
Advanced remote access tools and experienced technicians and engineers combine to enable Progent to resolve most IT problems quickly and affordably. Progent is a pioneer in remote troubleshooting and system monitoring, and as a Microsoft Certified Partner Progent's engineers have the advantage of a wide range of Microsoft support tools, technical information, and on-going training.
Remote Server Monitoring with Microsoft System Center Operations Manager
Progent offers nationwide remote monitoring services based on
Microsoft System Center Operations Manager (SCOM) so that your computer support is proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your information network free of stressful and costly service disruptions.
In-depth Expertise in Microsoft's Leading Server Platforms
Progent offers in-depth expertise in Microsoft's leading server platforms and can provide advanced online consulting services that include Windows Server 2022 integration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and configuration, Windows Server 2008 R2 integration, Windows Server 2003 maintenance, Microsoft Exchange 2019 integration, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration or Exchange Server 2010 deployment, Microsoft Exchange Server 2007 support, SharePoint 2016 hybrid integration consulting, SharePoint 2019 migration help, SQL Server 2019 migration consulting, SQL Server 2017 integration expertise, SQL Server 2016 integration support, SQL Server 2014 application development, and SQL Server 2012 maintenance and troubleshooting.
Per Minute Rates to Minimize Costs
Progent offers online help on a minute-by-minute basis, so you are billed only for the support you receive. Progent asks for no minimum fee for phone support and requires no ongoing subscription fee for services provided during regular business hours. This protects you from paying big invoices for quick repairs. Progent also offers affordable ongoing programs to outsource Help Desk Call Center support and to outsource Microsoft Operations Manager for round-the-clock server monitoring and performance reporting to track the health of your network.
Here's How to Get Started
To get started with Progent's Worldwide Remote Support or to find out more about Progent's remote service offerings, call Progent at
An index of content::
Microsoft 365 mail flow Integration Support
IT Consultants Hybrid Exchange Online and Exchange on-premises
Microsoft allows you to create transparent hybrid environments that integrate Microsoft 365 Exchange Online and on-premises Exchange deployments. This allows you to have specific mailboxes located on your physical datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's certified Exchange consulting team can help your organization with any facet of planning, integrating and debugging your hybrid Exchange Online solution. Progent's Exchange consultants can deliver occasional expertise to help you through stubborn technical issues and also can provide comprehensive project management outsourcing or co-sourcing to ensure your hybrid Microsoft 365 Exchange solution is successfully completed on time and within budget.
Support Exchange 2013 OWA
Exchange 2013 Voice Mail Professionals
Microsoft Exchange Server 2013 includes major enhancements to the capabilities of Microsoft Exchange Server 2010 and introduces important innovations as well as a redesigned architecture. These improvements affect vital areas like ease of administration, high availability (HA), compliance, cost of ownership, collaboration, expandability, performance, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting experts can help you evaluate the potential advantages of upgrading to Exchange 2013, create an efficient test and rollout strategy, and train your IT staff to maintain your Exchange 2013 environment. Progent can also provide affordable online consulting and management for Exchange Server 2013.
MetroCluster Switch Integration Consultant Services
NetApp SAN Fabric Specialists
NetApp MetroCluster is a high-availability and disaster recovery platform that combines failover storage clustering along with continual replication to deliver fast, zero data loss disaster recovery (DR) between sites located as far as 185 miles apart from each other. Progent's roster of seasoned network experts can help you to plan, configure, manage, upgrade, test and repair a disaster recovery solution built around NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster environment that meets your functional needs and IT budget. Progent can make sure you adhere to best practices for configuring your MetroCluster environment by providing guidance with procedures like assigning disk pools, determining aggregate layout, setting up NetApp FlexVol volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, designing a tiebreaker, setting up a configuration replication network between your peered clusters, and testing your disaster recovery solution to prove compliance with industry standards and government requirements.
Amazon cloud integration Developer
Integration Firm Amazon Web Services hybrid cloud solutions
Progent can provide cost-effective remote consulting to assist businesses to integrate Amazon AWS cloud services including Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can help your IT team with every phase of Amazon AWS integration including requirements analysis, preparedness assessment, architectural design and review, testing, configuration, centralized administration, performance tuning, software license management, backup/restore mechanisms, and security and compliance.
Windows 8.1 Client Hyper-V Service Providers
Network Consultant Windows 8.1 Help Desk
Progent's Microsoft-certified experts can provide a variety of consulting services to assist organizations of all sizes to deploy, administer, and support environments that incorporate workstations, laptops, tablets, or smartphones based on Microsoft Windows 8.1. For larger organizations, Progent's senior project management consultants can help set up testing labs to evaluate Windows 8.1 and plan and execute Windows 8.1 migration plans following proven methodologies.
Windows 8.1 Client Hyper-V Small Business Network Consulting Firms
Windows 8.1 Wireless Remote Troubleshooting
Progent's engineers can provide a variety of consulting services to help companies of any size to install, manage, and support networks that incorporate workstations, laptops, tablets, or smartphones based on Windows 8.1. For enterprises, Progent's senior project management consultants can assist to set up test labs to evaluate Microsoft Windows 8.1 and plan and implement Windows 8.1 migration projects following leading practices.
Juniper J Series Firewall Cybersecurity Companies
Juniper J2350 Router Cybersecurity Tech Services
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Catalyst Wi-Fi Access Point Support and Setup
Catalyst 9100 Series Access Point Information Technology Consulting
Progent's Cisco-certified Catalyst 9100 Series Wi-Fi 6 WAP consultants can provide affordable remote and on-premises help for Catalyst next-generation Wi-Fi 6 wireless access points (WAPs).
Exchange 2003 Upgrade IT Consulting
Online Consulting Microsoft Exchange 2003 Upgrade
Progent's Microsoft certified support team can help you design and deploy an efficient in-place Exchange Server 2003 migration strategy that minimizes network downtime, reduces ongoing support demands, and makes your Microsoft Exchange 2003 Server easy to manage. For complicated multiple server or multi-location migrations, Progent has the background to complete your project quickly and economically. Progent's Exchange 2003 help, repair, and design offerings include assistance with the integration of outside vendor enhancements of Microsoft Exchange Server 2003 that are in keeping with your business needs.
Microsoft Certified Partner Specialists Lync Server 2013 certificate management
Lync Server 2013 VoIP Engineers
Lync Server 2013, now called Skype for Business, allows businesses of all sizes to create a manageable and secure communications ecosystem that supports the modern Bring-Your-Own-Device computing model with IM, presence, web conferencing with application sharing and whiteboard, as well as IP and PSTN calling across a wide range of desktop and mobile clients. Progent's certified Lync Server 2013 consultants and system integrators can help your company to assess the advantages of Lync Server 2013, create an in-house, cloud-resident (with Lync Online) or mixed topology appropriate for your current and long-term plans, implement Lync Server 2013 so as to speed up your ROI, and provide live webinar and on-premises training to your IT staff and users. Progent offers expertise in key pieces of a Lync 2013 solution including Microsoft Windows Server, SQL Server Express and Exchange Server, and Progent can assist your organization to combine Lync 2013 with key Microsoft 365 apps such as Outlook and PowerPoint.
Smartphone patch management Consultancy
Firewall patch management Specialists
Progent's support services for software/firmware update management provide organizations of any size a versatile and affordable solution for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your servers, endpoint devices scanners, network appliances like switches and Wi-Fi APs, and IoT devices like alarms and robotics.
Ransomware Cleanup Consultants
WannaCry Ransomware Protection Professionals
Progent provides expertise for security auditing software including LANguard from GFI for running a variety of automatic system testing scans to identify potential security problems. Progent has extensive experience with security analysis tools and can help you to make sense of audit reports and respond effectively. Progent can show you how to design protection into your business processes, install auditing tools, define and deploy a secure network architecture, and recommend procedures to optimize the security of your network. Progent's security engineers are ready to help you configure a firewall, implement secure remote access to email and business applications, and install VPN. Progent's certified security experts can also validate the protection of web-based software and can conduct extensive information security audits of enterprise-wide security to determine your organization's compliance with recognized industry security standards including HIPAA, PCI, and ISO 17799.
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