International Remote Network Support for
Information Systems
and North America-based Branch Offices
If your business is located outside the United States, you can still take advantage of Progent's network consulting experts via Progent's Worldwide Remote Support services. Most of Progent's US customers make extensive use of Progent's remote support services to solve network problems quickly and affordably.
If you would like to find out more about Progent's information technology consulting services, call Progent at
About Progent's Online Support Services
Long experience providing remote support has helped Progent develop world-class skills and software tools to fix IT problems without the cost and delays associated with on-site service calls. Now Progent is offering remote support to businesses anywhere in the world. If the local network support options in your area are too expensive, limited in technical scope, or unavailable when you need help, or if your branch offices in the United States need fast access to network consulting experts, Progent has the solution.
Highlights of Progent's Worldwide Remote Support program include:
Worldwide Remote Support for Windows and Cisco-based Networks
Progent's Technical Response Center offers remote support for Windows and Cisco-based environments anywhere in the world. Progent's certified experts have the experience to help you troubleshoot and resolve network problems quickly and affordably. The breadth of technical expertise represented by Progent's team of engineers makes it possible to escalate even the toughest problems to appropriate specialists as required.
Phone Support, Remote Troubleshooting and Network Administration
Progent's phone support, remote troubleshooting, and network administration services give your business the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing Help Desk Call Center support and network administration, Progent's experts can provide small and midsize businesses with enterprise-level support without the cost and management overhead of maintaining a large in-house IT organization.
VPN Support for Popular Gateways
Progent offers secure VPN access support for gateways from Microsoft, Cisco, SonicWall, WatchGuard, Juniper/NetScreen, and Check Point. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
Easy Access to Progent's Team of Microsoft-certified Experts
Progent's team of Microsoft-certified technicians and engineers is ideal for customers in geographic regions that lack in-depth expertise in Microsoft's latest line of server technologies. Progent engineers have an average of over 10 years of experience supporting the Microsoft family of technologies.
Optional 24x7 Support for Maximum Network Availability
For businesses with mission-critical applications, Progent offers the option of remote support services on a 24x7 basis. Progent's low-cost Extended Hours Support Program, combined with automated 24x7 server monitoring, can help ensure the highest network availability.
Advanced Remote Access Tools
Advanced remote access tools and experienced technicians and engineers combine to enable Progent to resolve most IT problems quickly and affordably. Progent is a pioneer in remote troubleshooting and system monitoring, and as a Microsoft Certified Partner Progent's engineers have the advantage of a wide range of Microsoft support tools, technical information, and on-going training.
Remote Server Monitoring with Microsoft System Center Operations Manager
Progent offers nationwide remote monitoring services based on
Microsoft System Center Operations Manager (SCOM) so that your computer support is proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your information network free of stressful and costly service disruptions.
In-depth Expertise in Microsoft's Leading Server Platforms
Progent offers in-depth expertise in Microsoft's leading server platforms and can provide advanced online consulting services that include Windows Server 2022 integration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and configuration, Windows Server 2008 R2 integration, Windows Server 2003 maintenance, Microsoft Exchange 2019 integration, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration or Exchange Server 2010 deployment, Microsoft Exchange Server 2007 support, SharePoint 2016 hybrid integration consulting, SharePoint 2019 migration help, SQL Server 2019 migration consulting, SQL Server 2017 integration expertise, SQL Server 2016 integration support, SQL Server 2014 application development, and SQL Server 2012 maintenance and troubleshooting.
Per Minute Rates to Minimize Costs
Progent offers online help on a minute-by-minute basis, so you are billed only for the support you receive. Progent asks for no minimum fee for phone support and requires no ongoing subscription fee for services provided during regular business hours. This protects you from paying big invoices for quick repairs. Progent also offers affordable ongoing programs to outsource Help Desk Call Center support and to outsource Microsoft Operations Manager for round-the-clock server monitoring and performance reporting to track the health of your network.
Here's How to Get Started
To get started with Progent's Worldwide Remote Support or to find out more about Progent's remote service offerings, call Progent at
An index of content::
Citrix virtual desktops Services
Setup and Support Citrix VM desktops
Citrix offers a powerful family of products that deliver enterprise-class manageability, expandability, and performance for virtualizing servers and for server-based distribution of virtual Windows desktops and applications. For delivering virtualized desktops and applications, Citrix has developed XenDesktop and XenApp. For creating and administering virtual servers, Citrix offers XenServer and Essentials for Hyper-V. Progent's Citrix-certified engineers can help your company to evaluate the business advantages of Citrix technology and help you plan, test, implement, troubleshoot, and support Citrix solutions.
24/7/365 Office SharePoint Server 2007 Professionals
Computer Engineer SharePoint Server 2007
Progent's Microsoft-certified experts offer companies of any size consulting, technical support, and application development services for Microsoft SharePoint and SharePoint Online. SharePoint is an advanced solution that utilizes web-based technology for intelligently coordinating people, teams and information. SharePoint Server provides a common location for your employees or customers to connect to, organize, distribute and interact with relevant information, documents, and software and to interact with one another. SharePoint allows faster and more intelligent decisions, more effective sharing across teams and more economical business processes. Windows SharePoint Services connect workers, customers, teams and major tasks with the data they've created in a manner that makes data easy to locate, retrieve and re-use. Progent's certified SharePoint experts can assist your organization to support your current SharePoint ecosystem or upgrade to the current version of SharePoint.
Technology Consulting Catalyst 9136AX Access Point
Catalyst 9105i Access Point Support and Help
Progent's Cisco Catalyst 802.11ax Wi-Fi 6 and Wi-Fi 6E AP consultants offer affordable remote and on-premises support for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless access points.
Microsoft Certified Network Consultants Windows 10 Trusted Boot
Microsoft Windows 10 ADK Consultant
Progent's Microsoft-certified consultants can help businesses of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from any earlier release of Windows. Online and on-premises assessment and migration support for Windows 10 available from Progent's experts include Return on Investment analysis, project management, application compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud and hybrid integration, mobile management, teleworker access, data and identity security, streamlined deployment and management, infrastructure design, Wi-Fi support, disaster recovery planning, custom training for network management staff and users, and ongoing consulting support.
County Government Exchange Engineers
Small Government Professional
Progent has extensive experience delivering a broad range of remote IT consulting and urgent troubleshooting services to local governments and schools across the United States. Progent is one of the industry's pioneers in providing expert remote IT support and has delivered IT solutions to organizations in all 50 states. Remote support saves travel expenses and solves issues more quickly than on-premises service calls.
SCCM 2012 Network Consultants
Consulting Services SCCM 2012 Windows Server Deployment
Progent can help your business to plan for, implement, and operate System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to upgrade efficiently to Configuration Manager 2012 from a legacy change management solution or help you to modify your current SCCM 2012 environment to accommodate your evolving business requirements. In addition, Progent can assist you to build an infrastructure that extracts the most value from SCCM by providing expertise with associated Microsoft platforms such as Active Directory Domain Services (ADDS), Microsoft SQL Server and SQL Server Reporting Services (SSRS), and IIS.
Computer Engineer Windows 7 Help Desk
Microsoft Windows 7 Specialist
Progent's Microsoft certified engineers can assist you to pilot
24/7 Microsoft CRM Online Consulting
Network Engineer Microsoft Dynamics CRM
Microsoft Dynamics Customer Relationship Management helps small businesses nurture profitable customer interactions. Integrated Sales and Customer Service modules allow in-house staff to share information to help promote selling success and offer consistent, effective customer service. Progent can set up the optimal server and communications environment, including mobile wireless connectivity, to support Microsoft CRM, and Progent's Experts Team can provide your company with a certified MS CRM consultant who can help you integrate Microsoft CRM with your sales or customer service data.
Online Troubleshooting Data Center Colo
Hosting Online Troubleshooting
Progent's colocation center support services are designed for businesses with equipment housed at IDCs or data center co-location hosting facilities and in need of on-demand on-site assistance at the colocation facility as well as off-site support from Microsoft and Cisco Premier Certified professionals. Progent provides a complete range of Internet Data Centers and data center and colo consulting services including network topology evaluation, Windows and Linux server integration and support, tech support for server and communications networking, design and installation of high availability configurations, defining and deploying layered security structures, firewall integration and troubleshooting, designing load balancing solutions, and planning fault tolerant server and storage clustering configurations.
UNIX with Windows Remote Support
UNIX, Windows Specialists
If your business network combines UNIX, Linux or Solaris platforms with Windows, Progent can help you to integrate your computers into a unified network that permits all your operating systems to coexist for easy administration, seamless information exchange, high reliability, superior throughput, and tight protection. Progent's UNIX/Linux/Solaris and MS Windows coexistence assistance services feature network architecture configuration and service, support for Microsoft Windows services for UNIX (SFU), remote network monitoring and administration, remote technical help and troubleshooting, in-person technical support, and Contact Center services.
WatchGuard Firebox M670 Firewall Security Services
WatchGuard Firebox T45 Firewall Technology Consulting Services
Progent offers consulting services for WatchGuard Firewall security gateways such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can show you how to select, deploy, and maintain a WatchGuard Firewall/VPN appliance that fits your security requirements and budget. Progent can assist you to maintain outdated WatchGuard firewall appliances or migrate efficiently to modern WatchGuard firewall solutions.
Automated Call Management Consultants Telecommuting Jobs
High Availability Virtual Office Freelancing Jobs
Progent's work environment will allow you to become a better consultant by improving your information technology knowledge and increasing the satisfaction of your clients. Progent makes good on this commitment by recruiting the top consulting experts for you to operate with, providing an advanced system infrastructure, using specialized application tools to deliver the maximum quality of support, and by optimizing our business models for finding and retaining customers.
Urgent iPad patch management Specialist
Software patch management services Engineer
Progent's support services for software/firmware update management provide organizations of all sizes a versatile and affordable alternative for assessing, testing, scheduling, implementing, and tracking software and firmware updates to your servers, such as printers and scanners, network infrastructure appliances such as switches and wireless access points, and Internet-of-Things devices like sensors and robotics.
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