International Remote Network Help for
Microsoft-powered Information Networks
and US-based Branch Offices, Branches
If your business is located outside the United States, you can still take advantage of Progent's network consulting experts via Progent's Worldwide Remote Support services. Most of Progent's US customers make extensive use of Progent's remote support services to solve network problems quickly and affordably.
If you would like to find out more about Progent's information technology consulting services, call Progent at
About Progent's Online Support Services
Long experience providing remote support has helped Progent develop world-class skills and software tools to fix IT problems without the cost and delays associated with on-site service calls. Now Progent is offering remote support to businesses anywhere in the world. If the local network support options in your area are too expensive, limited in technical scope, or unavailable when you need help, or if your branch offices in the United States need fast access to network consulting experts, Progent has the solution.
Highlights of Progent's Worldwide Remote Support program include:
Worldwide Remote Support for Windows and Cisco-based Networks
Progent's Technical Response Center offers remote support for Windows and Cisco-based environments anywhere in the world. Progent's certified experts have the experience to help you troubleshoot and resolve network problems quickly and affordably. The breadth of technical expertise represented by Progent's team of engineers makes it possible to escalate even the toughest problems to appropriate specialists as required.
Phone Support, Remote Troubleshooting and Network Administration
Progent's phone support, remote troubleshooting, and network administration services give your business the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing Help Desk Call Center support and network administration, Progent's experts can provide small and midsize businesses with enterprise-level support without the cost and management overhead of maintaining a large in-house IT organization.
VPN Support for Popular Gateways
Progent offers secure VPN access support for gateways from Microsoft, Cisco, SonicWall, WatchGuard, Juniper/NetScreen, and Check Point. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
Easy Access to Progent's Team of Microsoft-certified Experts
Progent's team of Microsoft-certified technicians and engineers is ideal for customers in geographic regions that lack in-depth expertise in Microsoft's latest line of server technologies. Progent engineers have an average of over 10 years of experience supporting the Microsoft family of technologies.
Optional 24x7 Support for Maximum Network Availability
For businesses with mission-critical applications, Progent offers the option of remote support services on a 24x7 basis. Progent's low-cost Extended Hours Support Program, combined with automated 24x7 server monitoring, can help ensure the highest network availability.
Advanced Remote Access Tools
Advanced remote access tools and experienced technicians and engineers combine to enable Progent to resolve most IT problems quickly and affordably. Progent is a pioneer in remote troubleshooting and system monitoring, and as a Microsoft Certified Partner Progent's engineers have the advantage of a wide range of Microsoft support tools, technical information, and on-going training.
Remote Server Monitoring with Microsoft System Center Operations Manager
Progent offers nationwide remote monitoring services based on
Microsoft System Center Operations Manager (SCOM) so that your computer support is proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your information network free of stressful and costly service disruptions.
In-depth Expertise in Microsoft's Leading Server Platforms
Progent offers in-depth expertise in Microsoft's leading server platforms and can provide advanced online consulting services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and configuration, Windows Server 2008 R2 integration, Windows Server 2003 maintenance, Microsoft Exchange 2019 integration, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration or Exchange Server 2010 deployment, Microsoft Exchange Server 2007 support, SharePoint 2016 hybrid integration consulting, SharePoint 2019 migration help, SQL Server 2019 migration consulting, SQL Server 2017 integration expertise, SQL Server 2016 integration support, SQL Server 2014 application development, and SQL Server 2012 maintenance and troubleshooting.
Per Minute Rates to Minimize Costs
Progent offers online help on a minute-by-minute basis, so you are billed only for the support you receive. Progent asks for no minimum fee for phone support and requires no ongoing subscription fee for services provided during regular business hours. This protects you from paying big invoices for quick repairs. Progent also offers affordable ongoing programs to outsource Help Desk Call Center support and to outsource Microsoft Operations Manager for round-the-clock server monitoring and performance reporting to track the health of your network.
Here's How to Get Started
To get started with Progent's Worldwide Remote Support or to find out more about Progent's remote service offerings, call Progent at
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OS X Online Engineer
Mac Phone-based Technology Professional
Progent offers nationwide online help and troubleshooting services for businesses that operate Apple Mac OS X networks or whose information systems feature a combination of Apple macOS and Mac OS X with Microsoft technology. Progent's consultants offer Apple macOS and Mac OS X users a variety of services such as desktop support, migration to the latest version of OS X from other earlier editions of Apple macOS and OS X, plus expertise with Apple macOS and Mac OS X application software. Progent can also help your business with Apple iPhone and Apple iPad integration and management, or migrating to iCloud services. Online network consulting offers maximum leverage for your IT budget by preserving user productivity and limiting the time charged for network analysis and repair. Sophisticated online access utilities and skilled service specialists and engineers allow Progent to handle the majority of network problems without wasting time and money by going to your location. In most of situations your IT issues can be dealt with over the phone or through a combination of telephone support and remote network analysis. Progent can offer the services of Cisco CCIE network experts and CISSP and ISSAP certified security professionals to help with the most challenging system problems.
Co-managed Help Desk Support Services
CISSP Certified Expert Supplemental Call Center Remote Troubleshooting
Progent's Network Help Desk Outsourcing Services for desktop technical support are designed specifically for small businesses who need fast availability of a Help Desk Service Center with professional phone support and effective escalation options but who have to work within a limited network support budget. Important components of Progent's Help Desk Outsourcing Support Services include: Help Desk Phone Support, Optional Remote Access Support, System Evaluation, Expert Prioritization, Virtual Helpdesk Services, Per Minute Billing, and Help Desk Call Center Software Selection and Deployment.
Windows 2003 Server Integration
24x7 Windows 2003 Server Remote Support Services
The service background of Progent's certified Microsoft Windows Server 2003 consulting team, with an average of more than 11 years of work in Microsoft technology, assures you success in selecting the edition and configuration of Windows 2003 Server that aligns most closely with your company's strategy. Progent can also assist you with planning, installing, administering and troubleshooting sophisticated IT applications powered by Microsoft Windows Server 2003, and can assist your migration from Windows 2000 Server or Windows NT.
Consulting Failover Clustered Servers
Clustering Windows Server 2008 Engineer
The server cluster feature set incorporated into the Datacenter and Enterprise versions of MS Windows Server 2008 has been dramatically redesigned to simplify the installation, setup, and management of server clusters that offer improved levels of system availability, protection, efficiency, and versatility. New or improved capabilities include automated cluster Validation, revamped setup and installation, unified cluster administration, new cluster architecture for maximum uptime, better protection and quorum models, minimization of failure points, greater storage and memory capacity, and improvements for geographically dispersed clusters. Progent's clustered server consultants can assist you assess the advantages of failover clusters, design and execute a deployment, train your IT staff to administer your cluster environment, deliver ongoing consulting and support services, and create and validate a workplace recovery procedure.
NetApp MetroCluster Switchover Consultants
NetApp MetroCluster Troubleshooting Services
Progent can provide enterprise clients the services of a NetApp-certified consultant to deliver remote or on-premises expertise for NetApp's entire portfolio of SAN products including ONTAP data management, MetroCluster array-based clustering, FlexPod cloud architecture, SnapMirror, SnapVauly incremental D2D backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore for storage partitioning, OnCommand Reporting and Insight analytics, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware products. Components of NetApp SAN storage technology supported by Progent include system architecture, hybrid-cloud deployment, virtualization, migrations, transparent updates, storage management, information assurance, high availability, and troubleshooting. Progent offers Level 3 support to help you to resolve problems with NetApp SAN environments efficiently following best practices.
ProSight Server and Desktop RMM Configuration
Network Consultant Desktop Monitoring and Reporting
ProSight LAN Watch is Progent’s server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the health of vital devices that power your IT network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so that all looming problems can be addressed before they have a chance to impact productivity.
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