International Remote Network Support for
Microsoft and Cisco-powered Information Systems
and North America-based Branch Offices, Branches
If your business is located outside the United States, you can still take advantage of Progent's network consulting experts via Progent's Worldwide Remote Support services. Most of Progent's US customers make extensive use of Progent's remote support services to solve network problems quickly and affordably.
If you would like to find out more about Progent's information technology consulting services, call Progent at
About Progent's Online Support Services
Long experience providing remote support has helped Progent develop world-class skills and software tools to fix IT problems without the cost and delays associated with on-site service calls. Now Progent is offering remote support to businesses anywhere in the world. If the local network support options in your area are too expensive, limited in technical scope, or unavailable when you need help, or if your branch offices in the United States need fast access to network consulting experts, Progent has the solution.
Highlights of Progent's Worldwide Remote Support program include:
Worldwide Remote Support for Windows and Cisco-based Networks
Progent's Technical Response Center offers remote support for Windows and Cisco-based environments anywhere in the world. Progent's certified experts have the experience to help you troubleshoot and resolve network problems quickly and affordably. The breadth of technical expertise represented by Progent's team of engineers makes it possible to escalate even the toughest problems to appropriate specialists as required.
Phone Support, Remote Troubleshooting and Network Administration
Progent's phone support, remote troubleshooting, and network administration services give your business the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing Help Desk Call Center support and network administration, Progent's experts can provide small and midsize businesses with enterprise-level support without the cost and management overhead of maintaining a large in-house IT organization.
VPN Support for Popular Gateways
Progent offers secure VPN access support for gateways from Microsoft, Cisco, SonicWall, WatchGuard, Juniper/NetScreen, and Check Point. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
Easy Access to Progent's Team of Microsoft-certified Experts
Progent's team of Microsoft-certified technicians and engineers is ideal for customers in geographic regions that lack in-depth expertise in Microsoft's latest line of server technologies. Progent engineers have an average of over 10 years of experience supporting the Microsoft family of technologies.
Optional 24x7 Support for Maximum Network Availability
For businesses with mission-critical applications, Progent offers the option of remote support services on a 24x7 basis. Progent's low-cost Extended Hours Support Program, combined with automated 24x7 server monitoring, can help ensure the highest network availability.
Advanced Remote Access Tools
Advanced remote access tools and experienced technicians and engineers combine to enable Progent to resolve most IT problems quickly and affordably. Progent is a pioneer in remote troubleshooting and system monitoring, and as a Microsoft Certified Partner Progent's engineers have the advantage of a wide range of Microsoft support tools, technical information, and on-going training.
Remote Server Monitoring with Microsoft System Center Operations Manager
Progent offers nationwide remote monitoring services based on
Microsoft System Center Operations Manager (SCOM) so that your computer support is proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your information network free of stressful and costly service disruptions.
In-depth Expertise in Microsoft's Leading Server Platforms
Progent offers in-depth expertise in Microsoft's leading server platforms and can provide advanced online consulting services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and configuration, Windows Server 2008 R2 integration, Windows Server 2003 maintenance, Microsoft Exchange 2019 integration, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration or Exchange Server 2010 deployment, Microsoft Exchange Server 2007 support, SharePoint 2016 hybrid integration consulting, SharePoint 2019 migration help, SQL Server 2019 migration consulting, SQL Server 2017 integration expertise, SQL Server 2016 integration support, SQL Server 2014 application development, and SQL Server 2012 maintenance and troubleshooting.
Per Minute Rates to Minimize Costs
Progent offers online help on a minute-by-minute basis, so you are billed only for the support you receive. Progent asks for no minimum fee for phone support and requires no ongoing subscription fee for services provided during regular business hours. This protects you from paying big invoices for quick repairs. Progent also offers affordable ongoing programs to outsource Help Desk Call Center support and to outsource Microsoft Operations Manager for round-the-clock server monitoring and performance reporting to track the health of your network.
Here's How to Get Started
To get started with Progent's Worldwide Remote Support or to find out more about Progent's remote service offerings, call Progent at
An index of content::
Catalyst Switch IOS Network Consulting
Catalyst MPLS Consulting
With Catalyst switches for small and mid-size businesses, Cisco allows companies to gain all the advantages of adding smart traffic control to their IT infrastructures. Cisco's switch technology allows you to deploy capabilities to make your IT network sufficiently available to accommodate time-critical requirements, scalable to facilitate growth, safe enough to guard restricted data, and designed for prioritizing and managing all traffic to streamline system performance. Progent's Cisco certified engineers can help you select and deploy Cisco switches that make sense for your company. In addition, Progent's CISA certified security specialists can help you develop a comprehensive security plan and set up Catalyst switches so they help enforce your security strategy. Catalyst switching products that Progent supports include the Cisco Catalyst 2940 switches, Cisco Catalyst 3750 switches, Cisco Catalyst 4900 switches, and Cisco Catalyst 6500 Series Switches.
Online Consulting SQL Server 2008
SQL 2008 Computer Consultant
SQL Server 2008 offers powerful, familiar tools to computer professionals as well as to network users, lessening the complexity of creating, deploying, managing, and accessing enterprise data and analytical programs in environments ranging from handheld devices to enterprise information networks. The complexity and interconnectivity requirements of Microsoft SQL Server 2008 call for a network consultant with hands-on experience and broad knowledge in planning and building information-based, end-to-end business technology applications. The expertise of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background supporting Microsoft integration, assures you success in designing, configuring and managing Microsoft SQL Server 2008 solutions that are well integrated with the Microsoft .NET platform.
Consult Ubiquiti UniFi wireless LAN
Specialist Ubiquiti UniFi XG switch
Progent offers quick access to the skills of veteran Wi-Fi specialists who can help you to assess the value of Ubiquiti UniFi Wi-Fi access points for your business and assist you to design, deploy, maintain, and debug your UniFi network. Progent can also conduct a wireless site survey to help you to select, provision, and place UniFi wireless access points for optimal coverage and throughput.
Exchange 2007 Support Outsourcing
Exchange 2007 Edge Server Online Troubleshooting
Progent's expert support team can show you how to define and deploy an efficient in-place Microsoft Exchange 2007 migration strategy that avoids productivity disruption, simplifies long-term support demands, and makes your Exchange 2007 Server easy to manage. For complex multiple server or multi-site migrations, Progent offers the experience to complete your project rapidly and economically. Progent's Microsoft Exchange Server 2007 support, troubleshooting, and consulting services include assistance with the configuration of outside vendor enhancements of Exchange 2007 Server that are best aligned to your business goals.
Urgent SQL Server Capacity Planning Contract Programming Firm
SQL Server Consulting Services
SQL Server 2005 delivers indispensable, familiar tools to IT experts and network users, reducing the complexity of creating, deploying, administering, and using company information and analytical programs on platforms ranging from handheld devices to enterprise information systems. The sophistication and interconnectivity demands of Microsoft SQL Server 2005 require a network consulting firm with hands-on expertise and wide knowledge in planning and building information-based, comprehensive business IT solutions. The expertise of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work supporting Microsoft integration, ensures you success in planning, deploying and supporting Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET environment.
SonicWall NSSP 12000 Firewall Firewall Configure
Network Consultant SonicWall Gateway Security Suite
Progent's certified SonicWall firewall consultants can help you configure, maintain, and update SonicWall firewall/VPN devices including the newer SonicWall TZ, NSa and NSsp families of firewalls and the legacy SonicWall PRO 2040 products. Progent's CISM and CISA-certified cybersecurity experts can help you incorporate SonicWall firewalls into an end-to-end network protection plan and design security into your corporate processes.
VirtualPC for Apple Mac Technical Support
Windows Emulation for macOS Online Support Services
For companies with a combination of Mac and Microsoft Windows desktops, there exist two popular solutions for using Microsoft Windows-dependent software on macOS or OS X: an external connection to an actual Windows computer or local emulation of a Windows environment on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Apple Mac allows you to connect a Mac to a networked Windows-based computer to run Microsoft Windows programs and share network resources. Virtual PC for Mac emulates Windows on a Mac computer so you can run Microsoft Windows applications locally. Progent's Mac technology support experts can assist your organization to maintain these products for running Microsoft Windows programs on your Apple Macs and can also assist your business to evaluate and configure other products for Windows PC emulation.
Biggest Stealth Penetration Testing Protecting
Cybersecurity Penetration Testing Cybersecurity Consultancy
Stealth intrusion testing is a key part of any comprehensive IT system security plan. Progent’s security professionals can perform extensive penetration tests without the awareness of your organization's internal IT staff. Stealth penetration testing shows whether current security monitoring systems such as intrusion detection alerts and event log analysis are correctly set up and consistently observed.
Onsite Technical Support Cloud Backup Security and Compliance
24 Hour IT Consultant ProSight DPS Hybrid Cloud Backup Services
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of vital data, apps and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight DPS to to comply with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data.
Remote Employees Endpoint Security Remote Consulting
At Home Workforce Security IT Consultant
Progent can assist small and medium-size organizations to set up network security defense solutions and provide response services for remote workers.
System Center MOM Engineer
Microsoft Operations Manager Consultants
Mid-sized businesses can enjoy all the advantages of Operations Manager 2007 and have fast availability of Progent’s Microsoft and Cisco Certified IT consulting experts. Thanks to Progent's economically priced IT support packages, medium-size businesses can choose a basic co-sourcing package based on System Center Operations Manager with network monitoring, automated alerts, comprehensive reporting, Help Desk support, and online troubleshooting. For companies with line-of-business environments who need high availability networking, Progent can provide a complete 24x7 outsourcing package. Progent offers expertise in Operations Manager 2007 to provide mid-size company information systems enterprise-class reliability, security and productivity.
Live Online PowerPoint Train
24x7 Consultants Online Acrobat Writer Training
Progent offers live remote training for a range of desktop applications and environments such as Office and Office 365 Excel, Word, PowerPoint and Visio plus Acrobat, Photoshop, Crystal Reports, and Windows 10 and 8.1. Online instruction offers the benefits of conventional in-person instruction, such as instant interaction between clients and teachers, but avoids the costs of transportation and the challenge of attempting to accommodate the schedules of multiple students. Offered to single students or groups of any size, Progent's virtual training allows the teacher to conduct the class from an online office and the clients can be dispersed across an office or all over the country. Live online training supports proven learning mechanisms such as broadcast white boards, real-time questions, and collaborative desktops. Classes can be brief and personalized to specific subjects or longer in time and broader in scope.
Work at Home Helpdesk IT Consultant
Offsite Workforce Helpdesk Computer Consulting
Progent offers small and mid-size organizations overflow or fully outsourced Help Desk call center services for telecommuters.
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