Worldwide Remote Network Support for
Microsoft-based IT Networks
and US-based Branch Offices, Branches
If your business is located outside the United States, you can still take advantage of Progent's network consulting experts via Progent's Worldwide Remote Support services. Most of Progent's US customers make extensive use of Progent's remote support services to solve network problems quickly and affordably.
If you would like to find out more about Progent's information technology consulting services, call Progent at
About Progent's Online Support Services
Long experience providing remote support has helped Progent develop world-class skills and software tools to fix IT problems without the cost and delays associated with on-site service calls. Now Progent is offering remote support to businesses anywhere in the world. If the local network support options in your area are too expensive, limited in technical scope, or unavailable when you need help, or if your branch offices in the United States need fast access to network consulting experts, Progent has the solution.
Highlights of Progent's Worldwide Remote Support program include:
Worldwide Remote Support for Windows and Cisco-based Networks
Progent’s Technical Response Center offers remote support for Windows and Cisco-based environments anywhere in the world. Progent's certified experts have the experience to help you troubleshoot and resolve network problems quickly and affordably. The breadth of technical expertise represented by Progent's team of engineers makes it possible to escalate even the toughest problems to appropriate specialists as required.
Phone Support, Remote Troubleshooting and Network Administration
Progent's phone support, remote troubleshooting, and network administration services give your business the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing Help Desk Call Center support and network administration, Progent's experts can provide small and midsize businesses with enterprise-level support without the cost and management overhead of maintaining a large in-house IT organization.
VPN Support for Popular Gateways
Progent offers secure VPN access support for gateways from Microsoft, Cisco, SonicWall, WatchGuard, Juniper/NetScreen, and Check Point. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
Easy Access to Progent's Team of Microsoft-certified Experts
Progent's team of Microsoft-certified technicians and engineers is ideal for customers in geographic regions that lack in-depth expertise in Microsoft's latest line of server technologies. Progent engineers have an average of over 10 years of experience supporting the Microsoft family of technologies.
Optional 24x7 Support for Maximum Network Availability
For businesses with mission-critical applications, Progent offers the option of remote support services on a 24x7 basis. Progent's low-cost Extended Hours Support Program, combined with automated 24x7 server monitoring, can help ensure the highest network availability.
Advanced Remote Access Tools
Advanced remote access tools and experienced technicians and engineers combine to enable Progent to resolve most IT problems quickly and affordably. Progent is a pioneer in remote troubleshooting and system monitoring, and as a Microsoft Certified Partner Progent's engineers have the advantage of a wide range of Microsoft support tools, technical information, and on-going training.
Remote Server Monitoring with Microsoft System Center Operations Manager
Progent offers nationwide remote monitoring services based on
Microsoft System Center Operations Manager (SCOM) so that your computer support is proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your information network free of stressful and costly service disruptions.
In-depth Expertise in Microsoft's Leading Server Platforms
Progent offers in-depth expertise in Microsoft’s leading server platforms and can provide advanced online consulting services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and configuration, Windows Server 2008 R2 integration, Windows Server 2003 maintenance, Microsoft Exchange 2019 integration, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration or Exchange Server 2010 deployment, Microsoft Exchange Server 2007 support, SharePoint 2016 hybrid integration consulting, SharePoint 2019 migration help, SQL Server 2019 migration consulting, SQL Server 2017 integration expertise, SQL Server 2016 integration support, SQL Server 2014 application development, and SQL Server 2012 maintenance and troubleshooting.
Per Minute Rates to Minimize Costs
Progent offers online help on a minute-by-minute basis, so you are billed only for the support you receive. Progent asks for no minimum fee for phone support and requires no ongoing subscription fee for services provided during regular business hours. This protects you from paying big invoices for quick repairs. Progent also offers affordable ongoing programs to outsource Help Desk Call Center support and to outsource Microsoft Operations Manager for round-the-clock server monitoring and performance reporting to track the health of your network.
Here's How to Get Started
To get started with Progent's Worldwide Remote Support or to find out more about Progent's remote service offerings, call Progent at
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Progent offers businesses of any size world-class network remote or onsite consulting services for networks based on Microsoft Windows technology and Microsoft's .NET servers including Microsoft Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier Certified network consultants also can provide security expertise for companies ranging from the small office to the global enterprise.
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Microsoft Dynamics GP/Great Plains software includes analysis and reporting capabilities that allow you to track all operations, sales and expenses, and sales trends with integrated drill-down, query, and reporting functions. Progent's Dynamics GP reporting consulting services can enable you to design reports that let you analyze your business more completely, converting raw data into valuable business information. Progent is able to improve your reporting and business analysis by providing Crystal Reports expertise, FRx support, and Microsoft Excel assistance. In addition to delivering reporting consulting, Progent can provide Microsoft .NET consulting, Microsoft SQL Server expertise, and application design with VBasic, XML and other tools in order to offer custom business application development and eCommerce solutions that work transparently with Dynamics GP.
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Progent believes that a well architected and executed network is a pivotal factor for accelerating any firm's growth, and we apply this credo in our corporate system infrastructure. Progent has built a zero-downtime virtual office infrastructure that allows Progent's staff consultants and certified contractors to deliver rapid and efficient service, cooperate easily on challenging projects, and gain from career and private maturity by being part of a dynamic business culture of self motivation and independence.
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ASA 5500-X Firewall with Firepower Online Troubleshooting
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Cisco offers an extensive array of routers that includes routers designed to provide the protection, performance, and reliability demanded by customers ranging from small businesses to worldwide enterprises and service providers. Cisco routers include support for redundancy, transparent failthrough, and backup power for improved reliability and system uptime. Progent can help you select and configure Cisco routers to build a reliable foundation for your network and to make it easy to expand as you add new users, open new offices, deploy new services, open your network to clients and partners, and support a more mobile workforce. Progent offers help with a range of routers based on Cisco's IOS platform, such as the Cisco 800 family of small business VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 1900 and 3900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, CRS Carrier Routing System for the network core, plus older 2500 and 2700 Routers.
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Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of the time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you’re making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it.
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Lync Server 2013, renamed Skype for Business, enables organizations of any size to build a manageable and protected communications ecosystem that supports a BYOD computing model with instant messaging, presence, web meetings with application sharing and whiteboard, as well as IP-based and PSTN telephony enabled for a wide range of stationary PCs and handheld clients. Progent's Microsoft-certified Lync 2013 consultants and network integrators can help you to assess the advantages of Lync Server 2013, design an in-house, cloud-resident (via Lync Online) or mixed topology appropriate for your present and long-term plans, deploy Lync 2013 in a way that expedites your ROI, and provide live online and on-premises training to your management staff and end users. Progent offers in-depth expertise in critical components of a Lync Server 2013 deployment that include Microsoft Windows Server, SQL Server and Exchange Server, and Progent can assist your organization to integrate Lync 2013 with popular Microsoft Office and Office 365 applications including Outlook and PowerPoint.
