Worldwide Remote Computer Support for
Microsoft and Cisco-based Information Systems and North America-based Branch Offices, Branches
If your business is located outside the United States, you can still take advantage of Progent's network consulting experts via Progent's Worldwide Remote Support services. Most of Progent's US customers make extensive use of Progent's remote support services to solve network problems quickly and affordably.
If you would like to find out more about Progent's information technology consulting services, call Progent at
About Progent's Online Support Services
Long experience providing remote support has helped Progent develop world-class skills and software tools to fix IT problems without the cost and delays associated with on-site service calls. Now Progent is offering remote support to businesses anywhere in the world. If the local network support options in your area are too expensive, limited in technical scope, or unavailable when you need help, or if your branch offices in the United States need fast access to network consulting experts, Progent has the solution.
Highlights of Progent's Worldwide Remote Support program include:
Worldwide Remote Support for Windows and Cisco-based Networks
Progent's Technical Response Center offers remote support for Windows and Cisco-based environments anywhere in the world. Progent's certified experts have the experience to help you troubleshoot and resolve network problems quickly and affordably. The breadth of technical expertise represented by Progent's team of engineers makes it possible to escalate even the toughest problems to appropriate specialists as required.
Phone Support, Remote Troubleshooting and Network Administration
Progent's phone support, remote troubleshooting, and network administration services give your business the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing Help Desk Call Center support and network administration, Progent's experts can provide small and midsize businesses with enterprise-level support without the cost and management overhead of maintaining a large in-house IT organization.
VPN Support for Popular Gateways
Progent offers secure VPN access support for gateways from Microsoft, Cisco, SonicWall, WatchGuard, Juniper/NetScreen, and Check Point. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
Easy Access to Progent's Team of Microsoft-certified Experts
Progent's team of Microsoft-certified technicians and engineers is ideal for customers in geographic regions that lack in-depth expertise in Microsoft's latest line of server technologies. Progent engineers have an average of over 10 years of experience supporting the Microsoft family of technologies.
Optional 24x7 Support for Maximum Network Availability
For businesses with mission-critical applications, Progent offers the option of remote support services on a 24x7 basis. Progent's low-cost Extended Hours Support Program, combined with automated 24x7 server monitoring, can help ensure the highest network availability.
Advanced Remote Access Tools
Advanced remote access tools and experienced technicians and engineers combine to enable Progent to resolve most IT problems quickly and affordably. Progent is a pioneer in remote troubleshooting and system monitoring, and as a Microsoft Certified Partner Progent's engineers have the advantage of a wide range of Microsoft support tools, technical information, and on-going training.
Remote Server Monitoring with Microsoft System Center Operations Manager
Progent offers nationwide remote monitoring services based on
Microsoft System Center Operations Manager (SCOM) so that your computer support is proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your information network free of stressful and costly service disruptions.
In-depth Expertise in Microsoft's Leading Server Platforms
Progent offers in-depth expertise in Microsoft's leading server platforms and can provide advanced online consulting services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and configuration, Windows Server 2008 R2 integration, Windows Server 2003 maintenance, Microsoft Exchange 2019 integration, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration or Exchange Server 2010 deployment, Microsoft Exchange Server 2007 support, SharePoint 2016 hybrid integration consulting, SharePoint 2019 migration help, SQL Server 2019 migration consulting, SQL Server 2017 integration expertise, SQL Server 2016 integration support, SQL Server 2014 application development, and SQL Server 2012 maintenance and troubleshooting.
Per Minute Rates to Minimize Costs
Progent offers online help on a minute-by-minute basis, so you are billed only for the support you receive. Progent asks for no minimum fee for phone support and requires no ongoing subscription fee for services provided during regular business hours. This protects you from paying big invoices for quick repairs. Progent also offers affordable ongoing programs to outsource Help Desk Call Center support and to outsource Microsoft Operations Manager for round-the-clock server monitoring and performance reporting to track the health of your network.
Here's How to Get Started
To get started with Progent's Worldwide Remote Support or to find out more about Progent's remote service offerings, call Progent at
An index of content::
Urgent Engineers Linux with Windows
Linux, Windows Specialist
If your business network combines Linux-based products platforms with MS Windows, Progent can show you how to integrate your servers into a cohesive network that allows all your OS platforms to run side by side for easy administration, transparent information exchange, high reliability, enhanced throughput, and strong security. Progent's Linux and Microsoft Windows integration support offerings include IT architecture configuration and support, support for Windows services for UNIX, online network monitoring and management, online network help and repair, on-site technical support, and Help Desk Call Center support.
Top Ranked Aironet 1800 Access Point Network Consultants
Aironet Wi-Fi Access Point Consultant Services
Progent's certified wireless consulting experts can assist businesses of all sizes to design, implement, administer and troubleshoot Cisco Aironet wireless AP solutions to achieve the throughput, range, capacity, scale, security and manageability required for seamless connectivity between Wi-Fi and wired networks. Progent can provide affordable remote and on-premises consulting services for both end-of-life and new-generation 802.11ac Aironet access points and Progent can help your business plan and manage wireless solutions that include indoor and outdoor/industrial Aironet access points.
Professional ISA 2004
Internet Security and Acceleration Server Computer Consultant
Progent's certified TMG 2010 and ISA Server 2006 experts can help you to plan, deploy, and support an implementation of Forefront Threat Management Server 2010 or Internet Security and Acceleration Server 2006 on your network that delivers the firewall protection, speed and manageability that your business requires.
Wave 2 wireless controller Remote Troubleshooting
prime infrastructure Professionals
Progent can assist your business to configure Cisco wireless LAN controller appliances to manage wireless LANs of all sizes. Progent can help you to maintain and debug your current Cisco-based Wi-Fi solution or carry out an efficient transition to Cisco's latest wireless controller technology.
Computer Consultants Nexus 3000 Switch
CCIE Expert Certified Nexus Switch LISP On-site Technical Support
Nexus series switches are engineered to provide the throughput, scale, resilience, virtualization support, capacity, security and manageability required to function as the heart of a world-class data center. Progent's Cisco-certified Nexus switch consultants are available to provide online and onsite support services to assist you to design an efficient network topology, set up pilot systems to confirm your switching solution, deploy Nexus switches, create and enforce appropriate policies, perform security and compliance assessments, configure proactive monitoring, fully utilize network resources through virtualization, troubleshoot switching and routing issues, maximize system performance, perform capacity planning, and set up the powerful zero-downtime features incorporated into Nexus family of switches. Progent's consultants can also help you to upgrade efficiently from legacy Nexus switches or Cisco Catalyst switches to current Nexus platforms.
Office 365 hybrid solutions for Exchange Online Technical Support
Office 365 hybrid solutions for Exchange Professional
Office 365 is Microsoft's expanding family of productivity programs and cloud-hosted services offered on a monthly or annual subscription basis. Office 365 applications and cloud services are offered in an array of product bundles targeted at customers ranging from students and home offices to global enterprises. Progent offers fast and easy remote access to consultants with expertise in Microsoft, macOS, iOS, and Google Android platforms. Progent can assist you to understand the wealth of subscription plans available with Office 365 and configure your network with Office 365 so you realize maximum business value. Progent offers expertise with multi-vendor networks that incorporate Windows, macOS or OS X, and Linux operating systems. Progent can also assist your business to build and manage hybrid ecosystems that transparently integrate local and cloud-based products and services.
Desktop VPN Network System Support Consultant
Software Consultants Remote PC and Smartphone
Progent's remote access and wireless synchronization specialists can help you to design and deploy secure access solutions for remote desktop PCs, laptops, and wireless handhelds so they work tightly with your IT network, enabling your business to optimize the productivity of your remote workers.
Exchange 2013 Unified communications Remote Support
Exchange 2013 Server Technical Support Services
Microsoft Exchange 2013 includes significant enhancements to the capabilities of its predecessor Exchange 2010 and introduces powerful innovations as well as a redesigned architecture. These improvements affect vital IT areas such as manageability, high availability (HA), compliance, cost of ownership, teamwork, scalability, performance, cross-version interoperability, and the user experience. Progent's certified Exchange Server 2013 consultants can assist your organization to evaluate the possible advantages of upgrading to Microsoft Exchange 2013, create an efficient validation and rollout strategy, and educate your IT staff to manage your Microsoft Exchange 2013 environment. Progent can also provide affordable remote support and management for Microsoft Exchange 2013.
Consultant Services CIO Outsourcing
Small Business IT Outsourcing Consulting
Progent is structured to provide in-depth remote consulting for all technical areas common to small business IT systems and allows you to outsource an array of strategic, on-demand services including a part-time CIO to offer senior-level IT design and negotiating skills, a Technical Response Center for help desk services, 24x7 remote monitoring, spam and email-borne virus protection as a managed service, project management help for critical initiatives like office moves oroperating system upgrades, connectivity experts for building and maintaining high-performance and reliable infrastructure, certified security engineers to verify data protection and regulatory compliance, disaster recovery specialists to help design business continuity plans, and software developers to create, customize, or repair business applications.
Work at Home Helpdesk Services Professionals
At Home Workers Helpdesk IT Consultant
Progent can provide small and mid-size organizations overflow or comprehensive Help Desk support for at-home workers.
24x7x365 Apple Final Cut Pro Learning
Trainer Quark
Progent's Mac experts can promote the creative facets of Mac environments by providing help services and training in graphics, audio, and video. Progent's consultants offer help in a variety of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific projects such as capturing or digitizing audio or video or configuring an audio/video production studio.
Microsoft Office 2000 IT Consulting Firm
Microsoft Office Network Support Consultants
Progent’s IT outsourcing services offer economical computer support for small organizations. Whether it involves designing system architecture, setting up an in-house Help Desk or using an outside one, rolling out a new e-mail platform, monitoring your network, or creating a web-based business application, outsourcing your IT technical services can reduce costs and minimize uncertainties, permitting network service budgets to increase in a more moderate and manageable manner than is possible by building up a large, all-purpose internal IT organization. Progent’s Outsourcing White Paper and flyers tell you how Progent can enable you to create a protected and robust network architecture for your critical applications powered by Windows including Microsoft Office XP, Office 2003, and Office 2000.
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