How to Get Technical Support from Progent
If you are not currently a Progent client and you need computer support, please read the Technical Support Request Agreement on this page. If you agree with the terms, click the "I Accept" button below the agreement and you will see the New Client Information page. Properly fill out the form on the New Client Information page and click the "Submit" button and a Progent technician will contact you immediately.

If you do not agree with the Technical Support Request Agreement, click the "I Do Not Accept" button and you will return to the Worldwide Remote Support overview page.

If you would like to find out more about Progent's information technology consulting services, call Progent at 1-866-PROGENT (866-776-4368) or 408-240-9400 or send email to

Technical Support Request Agreement

You, the client, agree to pay Progent at the rate of $2.95 per minute for information technology consulting services. Progent's services will be provided by a qualified engineer who will deliver support by phone and, if necessary and if permitted by you, via remote access to your computer or network. Progent will make all best efforts on your behalf to resolve your information technology issues. You, the client, are responsible for compensating Progent for time expended on your behalf, whether an immediate solution is implemented or future work-arounds or alternate solutions are recommended.

You, the client, will be invoiced and provided with detailed service reports for all services provided upon completion of the technical service call or session, and payment terms for said invoice are by credit card. Please complete the credit card authorization form on the New Client Information page which will appear after you agree to this contract.

You, the client, further agree not to recruit, hire, or subcontract, either directly, or indirectly via a third party, any Progent consulting personnel that have provided services to you, from the time services are initially provided until one year after the last date of any services provided to you.

Progent and you, the client, mutually agree not to disclose confidential or proprietary information that has been identified as such by either party. Progent cannot take responsibility for any loss of data or productivity that client may suffer, however, Progent will make every effort to prevent such loss. In the event a lawsuit arises from this agreement, the prevailing party shall receive payment for all costs incurred with such action, including reasonable attorney's fees.

Emergency Consulting

An index of content::

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  • Short Term IT Staffing for IT Support Teams Springfield Holyoke Agawam 24 Hour Temporary IT Staffing for Network Support Organizations Springfield Massachusetts
  • Short-Term Network Support Staffing Help Consulting 24-Hour IT Staff Augmentation for IT Service Teams Brooklyn NY
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  • SonicWall TZ300 Firewall Security Audit Services SonicWall NSA 4650 Firewall Security Companies

  • City Government Exchange Engineer
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    Progent has a long background delivering a broad range of remote network support and emergency repair services to local governments and schools throughout the United States. Progent is one of the pioneers in providing advanced remote IT consulting and has delivered network solutions to organizations in every state. Online support saves travel costs and resolves issues faster than on-premises service calls.

  • Technology Consulting Company Utah Immediate Wisconsin Server Consultant
  • Toledo, Ohio Outsourcing Companies Toledo, Ohio System Support
  • Top Quality Reston, Virginia Server Consultants CISM Security Security Reston-Centreville Security Consulting Firms
  • Urgent Teleworkers Consultants in Tulsa - Setup Expertise Tulsa Green Country Tulsa Green Country Tulsa Remote Workers Infrastructure Consulting Services
  • White Papers IT Outsourcing IT Co-sourcing White Paper
  • Windows Server 2016 Consultants Windows Server 2016 Network Support
  • Windows Server 2016 Hybrid Cloud Integration Engineer Award Winning Setup and Support Windows 2016 Disaster Recovery
  • Winston-Salem At Home Workforce Collaboration Technology Expertise Teleworkers Winston-Salem Consulting Experts - Collaboration Technology Consultants Forsyth County North Carolina

  • Apple macOS and Windows Help and Support
    Technology Consulting Apple Mac and Windows coexistence

    Progent's service experts in Mac and Microsoft Windows technology can help you combine Mac and Windows computers into cohesive networks with resource sharing and collaboration support. Allowing efficient cooperation among a variety of servers and workstations powered by Mac OS and Windows calls for broad knowledge of and background with Apple Macintosh and Windows technology. Progent's background in Windows and Macintosh service makes it possible to provide world class support to companies that rely on these platforms to keep their competitive edge. Progent can also help you to integrate Apple's iPhones and iPads with your Windows environment.

  • Work at Home Employees Dallas Consulting Experts - VoIP Systems Consultants Dallas DFW Dallas Work at Home Employees IP Voice Technology Consulting and Support Services Dallas Texas
  • Work from Home Employees Greensboro Assistance - IP Voice Systems Consulting and Support Services Greensboro Winston-Salem Greensboro At Home Workers IP Voice Systems Guidance Greensboro North Carolina
  • Yonkers Crypto-Ransomware Removal Support Services Yonkers NotPetya Crypto-Ransomware Damage Assessment and Restoration Westchester County New York

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