International Remote Network Support

How to Get Technical Support from Progent
If you are not currently a Progent client and you need computer support, please read the Technical Support Request Agreement on this page. If you agree with the terms, click the "I Accept" button below the agreement and you will see the New Client Information page. Properly fill out the form on the New Client Information page and click the "Submit" button and a Progent technician will contact you after your payment method has been pre-authorized and approved.

If you do not agree with the Technical Support Request Agreement, you can return to the Worldwide Remote Support overview page.

If you would like to find out more about Progent's information technology consulting services, call Progent at 1-866-PROGENT (866-776-4368) or 408-240-9400 or send email to information@progent.com.

Technical Support Request Agreement
You, the client, agree to pay Progent at a rate starting at $2.95 per minute for information technology consulting services. The per-minute cost of support increases for expedited service, service provided outside standard business hours, and service delivered by a senior-level expert when one is necessary. Progent's services will be provided by one or more qualified engineers who will deliver support by phone and, if necessary and if permitted by you, via remote access to your computer or network. Progent will make all best efforts on your behalf to resolve your information technology issues. If multiple engineers are required to work simultaneously in order to meet your needs, you may be billed for each engineer's time at the applicable per-minute billing rate. You, the client, are responsible for compensating Progent for time expended on your behalf, whether an immediate solution is implemented or future work-arounds or alternate solutions are recommended.

You, the client, will be invoiced and provided with detailed service reports for all services provided upon completion of the technical service call or session, and payment terms for said invoice are by credit card. Please complete the credit card authorization form on the New Client Information page which will appear after you agree to this contract. Progent will preauthorize your credit card before providing services.

You, the client, further agree not to recruit, hire, or subcontract, either directly, or indirectly via a third party, any Progent consulting personnel that have provided services to you, from the time services are initially provided until one year after the last date of any services provided to you.

Progent and you, the client, mutually agree not to disclose confidential or proprietary information that has been identified as such by either party. Progent cannot take responsibility for any loss of data or productivity that client may suffer, however, Progent will make every effort to prevent such loss. In the event a lawsuit arises from this agreement, the prevailing party shall receive payment for all costs incurred with such action, including reasonable attorney's fees.