For small office networks located within the state of Wyoming, Progent's Microsoft and Cisco authorized engineers can deliver online assistance and troubleshooting to fix your network systems problems fast and affordably. Progent has developed world-class expertise, software tools, and support knowledge bases to troubleshoot and repair IT problems without the cost and delays normally associated with on-site service dispatches.
If your Wyoming organization is situated outside of the larger metropolitan areas such as Cheyenne, Casper, Gillette, or Laramie, your local computer network support choices may be limited in technical expertise, or not available during an emergency. This can result in a office network that is unpredictable or causing efficiency loss due to technical problems going unresolved for too long. Progentís staff of network professionals average more than twelve years of real-world computer industry experience, in the trenches of IT support, performing a broad variety of technical projects for a broad range of clients. This means you obtain not only the technical expertise needed for the task, but an expert with field proven methods for applying those skills to provide affordable network solutions.
ProSight IT Asset Management for Organizing Network Infrastructure Documentation
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn about Progent's ProSight portfolio of managed services for small and mid-size organizations.
Design and Deployment Support for Meraki Cloud-managed Wireless Access Points
Progent's Meraki wireless AP consultants provide online and on-premises support to assist businesses of all sizes to design, deploy, maintain, expand or debug Wi-Fi networks that utilize Cisco Meraki cloud-managed wireless access points. Progent can help you to set up and manage Meraki-based Wi-Fi infrastructure for sites that can range from a telecommuter's home or a branch office all the way to a large campus or a multi-site enterprise. Progent can also assist you to integrate additional Cisco technology such as Catalyst, Nexus and Meraki switches, routers and ASA firewalls to build a seamless ecosystem that delivers identical connectivity, responsiveness, security compliance, manageability and availability for wired and Wi-Fi users regardless of their location or computing device. (Check out Meraki switches configuration and management.)
Progent's Online Consulting, Programming and Training Support for Microsoft Office Excel and Microsoft Office 365 Excel
Progent's certified Office Excel and Office 365 Excel application consultants offer a wide range of online support services to assist your organization to design, program, pilot test, deploy, manage, and troubleshoot applications based on any version of Microsoft Excel, including Excel Online and Office 365 Excel. Progent can assist your business to upgrade your existing Excel applications to the latest releases of Excel, integrate Excel with Apple iOS and Google Android smart phones and tablets, and fix compatibility issues between various versions of Office Excel. Progent can provide on-demand help to organizations who need a fast solution to a specific issue related to Office Excel and Progent also offers full project management services for migrating or creating line-of-business applications based on Excel. Progent's cost-effective webinar training classes for Office Excel can be customized to meet the needs of individuals or teams.
Live Online Training Classes for Popular Desktop Apps
Progent offers live online training for popular client applications. Progent's Webinar training covers areas that include Office 365 Excel and Power BI reporting, Office 365 Word VBA development, Publisher co-editing, Office Outlook security, Office 365 Access rapid application development, Microsoft Dynamics GP (Great Plains) migration, and Windows 10 management. Online learning provides the benefits of traditional in-person sessions, such as instant interaction between clients and teachers, but eliminates the expenses of travel and the hassle of trying to synchronize the schedules of multiple trainees.
Microsoft Virtual Desktop Consulting Services
Microsoft's desktop virtualization solutions reduce the effort needed for network managers to set up applications so that they are consistent across a corporate workforce, offer the power to control access to critical data, and allow fast deployment of additional or updated workstations. In Windows Server 2016, the Terminal Services tool has been revamped and named Remote Desktop Services. Microsoft's innovative VDI infrastructure behind Remote Desktop Services simplifies client access, improves responsiveness, tightens data security, unifies administration, and provides an almost transparent user experience. Progent's desktop virtualization consultants can assist you to assess the business benefits of Microsoft's virtual desktop solutions, set up test and production deployments, improve your network architecture to support virtualized clients efficiently, assess and remediate security issues, and educate your IT managers to follow industry best practices to achieve maximum payback from client virtualization.
ProSight LAN Watch Server and Desktop Monitoring Service
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT personnel and your assigned Progent consultant so that all looming issues can be resolved before they can disrupt productivity. Find out about the entire ProSight line of value-priced network monitoring and management services for small and mid-size businesses.
Exchange 2016 Migration Support
Progent's MS Exchange Server 2016 experts can assist you in any and all facets of your upgrade to Exchange 2016 such as planning high availability (HA) architecture for a local, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange 2016 Server and Microsoft Windows Server 2012 R2 or later; migrating mailboxes; Windows Hyper-V strategy; specifying storage capacity required for your virtual machines (VMs), databases and logs; configuring HLB for fault-tolerant client access services; designing, setting up and testing Exchange and Windows Servers and DAG groups; integration with SharePoint; updating the firewall; creating SSL certs; performing client integration with Office desktop or Office 365; and setting up Outlook on the web.
Security Vulnerability Scanning for Small Business Networks
Progent offers two ultra-affordable service bundles intended to enable small businesses to receive an independent network security evaluation from a premier security engineer. With Progent's External Security Inventory Scan, a security expert administers an extensive test of your IT infrastructure from beyond your firewall to uncover potential weaknesses in the security profile you expose to the public. With Progent's Internal Network Security Inventory Scan, a certified security professional executes a system scan from an authorized machine within your company firewall to assess the risk to inside threats. The two security inventory packages are configured and executed from a secured external site.
CISSP-certified Cybersecurity Consultants
Progent's CISSP-premier cybersecurity experts can help businesses of all sizes with any aspect of information system security. Progent can help create efficient cybersecurity solutions that protect a small office against advanced malware attacks or Progent can plan, deploy, and manage an end-to-end security strategy for hybrid enterprise networks that support local, remote, and mobile clients accessing IT resources distributed across multiple physical sites and public and private clouds.
Cisco ASA and PIX Firewall and Firepower Services Support
The new ASA 5500-X Series of firewalls with Firepower Services offer significantly more bang for the buck than Cisco's previous PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 firewalls for all new deployments. Progent's Cisco-premier CCIE network consultants can assist you to maintain your current PIX or ASA 5500 security appliances or upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent's consultants offer online and onsite help with ASA 5500-X firewalls with Firepower Services and can help your company to design, integrate, tune, administer and debug firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services.
Help Desk Sharing Services
Progentís Co-managed Help Desk services make it possible for your business to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced support solution built around the top professional services automation (PSA) tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting. For details, visit Progentís Co-managed Help Desk services.
Ransomware Removal and Recovery Consulting
Progent can provide the help of seasoned ransomware recovery experts with the skills to rebuild an IT network that has suffered an attack by a ransomware virus like Ryuk, WannaCry, NotPetya, or Locky. To learn more, visit ransomware removal and recovery services.
Get in Touch with a Progent Computer Consultant
To find out how to access a Progent network support expert for remote or onsite support in , call 1-800-993-9400 or go to Online Computer Help.