For business network systems located throughout the state ofWyoming, Progent's Microsoft and Cisco certified technicians can provide phone support and remote troubleshooting to repair your computer system problems fast and cost effectively. Progent has acquired world-class skills, sophisticated utilities, and support knowledge bases to identify and fix network problems while avoiding the expense and time delays normally associated with onsite technical service visits.
If yourWyomingsmall business is situated beyond the larger metro areas such asCheyenne, Casper, Gillette, or Laramie, your nearby network systems support choices may be limited in technical capability, or unavailable during urgent situations. This results in a computer network that is unusable or causing wasted time due to technical problems continuing for too long. Progent's group of field proven network engineers average more than twelve years of real-world industry experience, in the trenches of computer network support, performing a large range of technical projects for a varied range of customers. This means you obtain not only the technical expertise needed for the job, but a professional with proven methods for applying that expertise to deliver affordable network solutions.
High-level Project Management Consultants
For enterprise project management assistance, Progent offers the services of veteran IT experts with years of experience as IT project managers for application development, information systems deployment, and process engineering working with organizations from Big 4 firms to dot-com startups to state government agencies. These proven IT managers can provide advanced management skills to help enterprise clients to adhere to leading practices to make sure strategic projects are successfully completed on schedule and on budget.
BI Reporting Consulting
Progentís business information reporting consultants offer online and onsite consulting to assist you with any aspect of business intelligence reporting ranging from troubleshooting or modernizing applications to planning and deploying a comprehensive BI solution. Progent's management reporting experts can help your company to maintain your existing reporting environment, assist you to upgrade reports from an outdated reporting product to a modern one, and provide custom online mentoring to meet your individual requirements. Progentís management reporting and analytics professionals can provide expertise in the leading BI reporting tools such as the SQL Server BI stack (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics tools such as Power Pivot and Power View, Report Designer and Report Builder.
Cisco Voice over IP (VoIP) Phone and IP Video Phone Configuration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can assist you to configure, manage, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP phones. Progent can provide expertise for all models of Cisco's IP phones from legacy VoIP devices to the newest HD media phones. Progent's IP telephony experts can also help you to integrate your IP phones with Unified CM, previously named CallManager, or with Unified Communications Manager Express (CME) to build a state-of-the-art IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to install Cisco Unified Communications Manager applications like Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Express for voicemail management, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact solution. Progent's consultants can provide support with any facet of Cisco IP Phone integration including reviewing dial plans, resolving IP phone registration issues, setting up SIP PSTN trunks and CUBE session border controllers, installing Cisco ISR routers with CUBE internetworking support, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony systems for high availability.
Software/Firmware Update Management Services
Software update management entails installing software or firmware updates to operating systems and apps, servers and endpoints, peripherals such as printers, network appliances like switches and wireless access points, and Internet-of-Things devices like alarms and robotics. Timely and properly managed updating maximizes cybersecurity, regulatory compliance, availability, and capability. Haphazard patch management can result in security vulnerabilities, compatibility problems, sluggish or inconsistent performance, unnecessary offline stretches, or loss of key functions. Progent's managed services for patch management offer organizations of all sizes a versatile and cost-effective option for assessing, testing, scheduling, implementing, and tracking software and firmware updates to your dynamic IT system. For details, visit Progent's software update management service plans.
Apple iPhone Integration and Management
Progent's iPhone and iPad integration consultants offer affordable remote assistance to help you to design, deploy, and fix any aspect of your iPhone and iPad and Windows integration solution and is available for short-term tasks to help you get past specific technical roadblocks or long-term engagements to help you complete large-scale projects on time and within budget. Progent has expertise in local, cloud-centric, or hybrid environments and can help you create or maintain a resilient, protected and efficient infrastructure that is best suited to your computing model. Progent can also provide online or on-premises training for individuals or groups to help manage and use your iPhones and iPads in a secure, collaborative ecosystem that optimizes the strategic value of your information system.
GIAC-certified Information Assurance Consultants
GIAC information assurance certification was established in 1999 to certify the knowledge of computer security professionals. GIAC certifications are recognized by companies and institutions throughout the world including and the U.S. NSA. Progent's GIAC-certified information assurance specialists can provide help with any of the security capabilities addressed within GIAC accreditation including auditing network vulnerability, security incident handling, intrusion detection, web-based services security and security information and event management (SIEM) solutions.
Email Content Filtering and Data Leakage Protection
Progent's data loss prevention (DLP) experts and data leakage protection specialists can assist businesses to configure Progent's ProSight Email Guard Security Gateway to enforce specified content policies for monitoring the content of outbound email messages and attachments and preventing the transmission of sensitive or unauthorized data or spam-like messages. ProSight Email Guard's email content filtering technology can also help organizations avoid reputation loss and keep in compliance with industry security standards and regulatory mandates such as HIPAA and Sarbanes-Oxley. Learn more about the entire ProSight family of affordable outsourced network management services for small and medium-size businesses.
CISM-certified Cybersecurity Management Consultants
Progent offers the services of CISM Premier cybersecurity management consultants. The Certified Information Security Manager (CISM) organization describes the basic competencies and worldwide standards of performance that IT security professionals are expected to learn. CISM provides executive management the confidence that consultants who have earned their CISM credential have the background and knowledge to provide effective security management and support consulting.
Desktop Support Services
Progent can deliver a wide range of cost-effective services to assist you business to install, integrate, troubleshoot, and administer workstations and notebooks powered by Windows, macOS and OS X, or popular editions of Linux. Progent's desktop consulting services include Windows 11 planning and deployment support, Windows 10 migration assistance, Microsoft Windows 8.1 expertise, Microsoft Windows 7 technical support, MS Office and Microsoft 365 integration, and 64-bit processing upgrades.
Progent's Ransomware Hot Line
If your newtwork has been penetrated by any version of ransomware, don't panic. Get urgent help by calling Progent's Ransomware Hot Line at 800-462-8800.
Security Inventory Evaluation for Small and Mid-size Businesses
Progent has put together two ultra-affordable service bundles designed to enable small companies to receive an objective network security assessment from a premier security consultant. With Progent's External Network Security Inventory Scan, a security expert administers a comprehensive test of your IT infrastructure from outside your firewall to determine potential weaknesses in the security profile you expose to the public. With Progent's Internal Network Security Inventory Checkup, a certified security professional executes a network scan from an authorized computer inside your firewall to evaluate the risk to internal attacks. Both security inventory services are set up and executed from a secured external site.
SQL Server 2019 Migration Consulting Expertise
Progent's Microsoft-certified SQL Server 2019 experts can help your organization to evaluate the business case for migrating to SQL Server 2019 and can provide rapid online or on-premises contact with consulting experts in solution design and deployment, software development, database administration, and network security. To learn more, visit SQL Server 2019 integration expertise.
Migration Consulting for Microsoft Skype for Business
Progent's Microsoft-certified Skype for Business experts offer online and on-premises expertise for companies of all sizes to assess the costs/benefits of migrating to Skype for Business Server or Skype for Business Online from any version of Lync Server or Office Communications Server. Progent can assist you to design a local, cloud-based or hybrid topology; interface Skype for Business with SQL Server, Exchange, SharePoint Server and Office; set up HA solutions; connect Skype for Business with your PSTN gateway; and interface with other communication systems such as Cisco UC. Progent's certified information security consultants can assist you to create and validate a security strategy for your Skype for Business solution that is compliant with regulatory requirements. Progent can also help you create a hybrid network model that integrates on-premises Skype for Business with the cloud services Skype for Business Online or Microsoft Teams.
Planning and Configuration Support for Cisco's Wi-Fi Products
Progent's Cisco-certified wireless experts offer comprehensive consulting services for Cisco's Wi-Fi solutions by providing services including Aironet Wi-Fi AP configuration support, Cisco Small Business 100/300/500 wireless access points consulting, Cisco Catalyst 9100 Series Wi-Fi 6 and Wi-Fi 6E APs system design, deployment, and troubleshooting services, Cisco Meraki wireless AP configuration and consulting support, and Cisco Wi-Fi controller integration.
Contact a Progent Network Support Expert
To see how you can contact a Progent network support expert for remote or onsite assistance, phone 1-800-993-9400 or visit Online Computer Support.