Consulting Support Services for BlackBerry Environments
BlackBerry SupportBlackBerry wireless PDAs were once one of the most successful products for maintaining anytime-anywhere access to email, scheduling, web-based programs, and other vital business data. Progent offers Yonkers, New York businesses support from BlackBerry-certified consultants who can help businesses to maintain existing BlackBerry deployments or transition efficiently to a current mobile solution.

As the sophistication of small business networks has increased, and as the demand for enterprise-class protection, reliability, and recoverability has grown to be the standard for businesses of any size, effective deployment and support of BlackBerry technology has grown increasingly challenging. To handle issues such as data protection, business continuity, and synchronization of BlackBerry smartphones with diverse email servers and company databases, small organizations often turn to external consulting professionals who offer expertise in RIM BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-certified engineers who can help small organizations to design, administer, and repair BlackBerry solutions economically and efficiently, dispensing with the need for an internal BlackBerry solutions expert and lowering the expense and hassle of supporting mobile workers. Progent's BlackBerry technology specialists have extensive experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified security specialists. This range of experience, combined with Progent's proven online service delivery capabilities, gives small companies an affordable solution for incorporating BlackBerry products seamlessly into their IT system.

Progent's engineers can assist you with SQL Server 2016 integration support, Microsoft SQL 2014 configuration and Microsoft Exchange setup so that your database and messaging systems operate optimally with BlackBerry BES Server. Progent can also help you to upgrade from older editions of BlackBerry and Microsoft technology, configure streamlined administration utilities to enable you to monitor and control BlackBerry devices throughout your company, recommend security policies that make sense for your business, develop custom mobile applications, and make sure that your network architecture is appropriately designed to handle your BlackBerry clients. Also, Progent's disaster recovery consultants can help make sure that your BlackBerry data is included in your scheduled backup processes so that it can be restored quickly and thoroughly.

Consulting and Technical Support Services for BlackBerry BES Server
BlackBerry Enterprise Server streamlines administration and maintenance of RIM BlackBerry devices, offering a centralized platform for handling critical tasks such as smartphone installation, updates, and deactivation and providing a strong infrastructure for security and high availability. BlackBerry Enterprise Server supports seamless integration between Exchange Server, Novell GroupWise, or Lotus email servers and BlackBerry users and supports remote synchronization.

BlackBerry Enterprise Server Configuration Assistance

BlackBerry Enterprise Server provides a variety of data protection options beginning with automatic encryption of messages transmitted between a BlackBerry wireless handset and BlackBerry Enterprise Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also allows great versatility in adjusting levels of security to match the special requirements of your company's environment. Progent's BlackBerry authorized engineers can help your company to select powerful security features and enable them wirelessly. Examples of these wirelessly configurable security settings are:

  • Disable a smartphone
  • Wipe information from a lost or stolen device
  • Disable Bluetooth functionality
  • Enable built-in defenses against malicious attacks

BlackBerry BES Server also provides flexibility in selecting ways to prevent BlackBerry users from installing or running unsafe or unauthorized software. Progent can help you to select blocking processes like:

  • Specify precisely what programs are permitted on the device
  • Block external applications from using non-volatile storage on the device
  • Determine which resources third-party software can use on the BlackBerry device
  • Restrict the types of access external programs running on the device can establish
  • Prevent all third-party software from being installed or run on the smartphone

Some Ways That Progent Can Assist You to Maintain and Troubleshoot Your BlackBerry Solution
Progent can deliver a seasoned engineer who has been awarded certifications from RIM in all key facets of BlackBerry technology. Progent's BlackBerry support skills range from troubleshooting synchronization problems to designing wireless workforce solutions based on BlackBerry BES Server. These BlackBerry credentials and their respective practice areas include:

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist has the knowledge required to install and troubleshoot the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry specialist can assist you to utilize resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to run important procedures including resolving enterprise activation problems, registering and deleting BlackBerry device users, setting activation passwords, configuring over-the-air program installation and setup, implementing and debugging the BlackBerry Smart Card Reader, and setting up backup and recovery mechanisms.

Progent's BlackBerry-certified consultants can also assist you to operate management software such as the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow problems, and utilizing wireless LANs for activation. In addition, Progent can help you understand the function of IT policies in the BlackBerry BES environment and help you to select and implement appropriate security options.

Progent's Microsoft-certified Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your current Exchange Server infrastructure for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the most recent version of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, managing, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging system based on Exchange. Progent's BlackBerry-certified consultant has expertise in important areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email architecture, Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can help you to add and remove BlackBerry smartphone users on Exchange Server and Active Directory, set up, monitor, and manage BlackBerry BES Server, manage BlackBerry smartphones and user accounts, back up and manage storage groups, configure permissions, install the Mobile Data System and IM, deploy access control lists, manage Exchange data flow, generate, edit, and apply WLAN and VPN configurations, implement SNMP traps, and produce management reports based on SNMP data.

Progent's BlackBerry-certified expert can help you with your BlackBerry solution in a variety of settings such as Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent can provide the support of a BlackBerry Certified Solution Designer to help you to design, deploy, validate, repair, and document a wireless environment based on the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's high-level consulting services for BlackBerry technology include business and technology needs assessment, system architecture, installation planning and implementation, performance tuning, design of a fault-tolerant environment, data backup and disaster recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your functional goals and to design a wireless system that meets your IT budget and supports your business plans. Progent can clarify the implications of your operational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's suitability to support a BlackBerry Enterprise Server, assist you to determine which management model and hardware products meet your needs, and analyze your messaging system topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart choices concerning options for software versions, server hardware and storage, network design, and application configuration.

To maximize network protection, Progent's BlackBerry-certified expert can help you to choose and configure appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-qualified security engineers to run company-wide security vulnerability and compliance validation and suggest improvements to support your BlackBerry solution.

Call or Email Progent for Help from a BlackBerry-Certified Specialist
To contact Progent about consulting help for BlackBerry wireless technology, phone 1-800-993-9400 or visit Contact Progent.
















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