Consulting Support Services for BlackBerry Solutions
RIM BlackBerry ConsultantsBlackBerry mobile PDAs were at one time one of the most popular solutions for maintaining mobile connectivity to messaging, scheduling, web programs, and other critical business information. Progent offers Yonkers, New York companies support from BlackBerry-certified consultants who can help organizations to maintain existing BlackBerry deployments or migrate smoothly to a more popular mobile solution.

As the sophistication of small company IT technology has increased, and as the demand for enterprise-class protection, dependability, and recoverability has become the standard for companies regardless of size, successful deployment and maintenance of RIM BlackBerry technology has become increasingly challenging. To deal with issues like data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of email servers and corporate databases, small businesses often resort to outside consulting firms who offer expertise in RIM BlackBerry installation and troubleshooting.

Progent can provide the expertise of BlackBerry-certified engineers who can assist small organizations to plan, administer, and troubleshoot BlackBerry-based solutions affordably and effectively, doing away with the requirement for an internal BlackBerry solutions specialist and lowering the cost and hassle of maintaining mobile work groups. Progent's BlackBerry technology engineers have extensive experience working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified network security professionals. This range of experience, coupled with Progent's proven online support model, gives small companies an affordable solution for integrating BlackBerry products productively into their information network.

Progent's consultants can help you with SQL Server 2016 integration consulting, Microsoft SQL 2014 configuration and Microsoft Exchange setup so that your database and email systems work optimally with BlackBerry BES Server. Progent can also assist you to upgrade from previous releases of BlackBerry and Microsoft technology, configure easy-to-use administration utilities to enable you to track and control BlackBerry smartphones across your business, define security policies that make sense for your company, develop custom wireless applications, and make sure that your IT network architecture is appropriately configured to handle your BlackBerry clients. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry data is included in your regular backup procedures in order that it can be restored rapidly and thoroughly.

Consulting and Technical Help for BlackBerry BES Server
BlackBerry Enterprise Server simplifies administration and support of RIM BlackBerry smartphones, providing a centralized solution for handling key jobs like device installation, updates, and retirement and providing a solid infrastructure for security and fault tolerance. BlackBerry Enterprise Server delivers transparent communication between Microsoft Exchange, Groupwise, or Lotus Domino email platforms and BlackBerry users and allows wireless synchronization.

BlackBerry Enterprise Server Troubleshooting Support

BlackBerry Enterprise Server provides a wealth of data protection capabilities starting with automatic encryption of messages sent between a BlackBerry smartphone and BlackBerry Enterprise Server based on AES or Triple Data Encryption Standard. BlackBerry BES Server also allows great flexibility in selecting levels of security to match the special requirements of your environment. Progent's BlackBerry authorized consultants can assist you to select powerful security functions and enable them wirelessly. Examples of these wirelessly configurable security settings include:

  • Disable a BlackBerry smartphone
  • Erase information from a missing or stolen BlackBerry device
  • Lock out Bluetooth functionality
  • Activate built-in defenses against malware

BlackBerry BES Server also provides flexibility in selecting mechanisms to keep BlackBerry users from installing or executing unsafe or unauthorized programs. Progent can assist you to choose blocking processes such as:

  • List precisely which programs are allowed on the device
  • Block external software from allocating non-volatile storage on the device
  • Determine which functions third-party programs can access on the BlackBerry smartphone
  • Limit the types of connections third-party software running on the BlackBerry device can initialize
  • Prevent all third-party software from being loaded or executed on the BlackBerry device

How Progent Can Help You to Maintain and Support Your BlackBerry Solution
Progent can deliver an experienced BlackBerry support who has been awarded certifications from RIM in all major facets of BlackBerry integration. Progent's BlackBerry consulting skills span areas from troubleshooting synchronization issues to designing mobile productivity solutions built around BlackBerry Enterprise Server. These BlackBerry credentials and their respective practice areas include:

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist has the knowledge required to install and support the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry-certified specialist can assist you to use resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run important procedures including troubleshooting enterprise activation problems, adding and deleting BlackBerry smartphone clients, activating passwords, configuring wireless software installation and setup, deploying and debugging the BlackBerry Smart Card Reader, and setting up backup and recovery mechanisms.

Progent's BlackBerry consultants can also help you to operate management software such as the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow issues, and utilizing wireless LANs for activation. In addition, Progent can help you understand the role of operational policies in the BlackBerry BES environment and assist you to define and install appropriate security options.

Progent's certified Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your current Microsoft Exchange infrastructure for working in conjunction with BlackBerry BES Server or migrate your BlackBerry solution to the most recent version of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for deploying, managing, monitoring, and troubleshooting one or several BlackBerry BES Servers in an email environment powered by Exchange. Progent's BlackBerry engineer has support skills in important technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can assist you to add and delete BlackBerry smartphone users on Microsoft Exchange Server and Windows Active Directory, configure, track, and administer BlackBerry Enterprise Server, manage BlackBerry smartphones and user accounts, back up and maintain storage groups, apply permissions, set up the Mobile Data System and IM, deploy access control lists, control Exchange Server data flow, create, update, and assign wireless LAN and Virtual Private Network configurations, set up SNMP traps, and generate reports to summarize SNMP results.

Progent's BlackBerry expert can support your BlackBerry solution in a variety of settings such as Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent can provide the support of a BlackBerry Certified Solution Designer to assist you to design, deploy, validate, troubleshoot, and produce documentation for a mobile wireless solution based upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's high-level engineering support services for BlackBerry technology include business and technology requirements analysis, solution design, installation planning and execution, performance optimization, configuration of a fault-tolerant environment, data backup and disaster recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your technical objectives and to create a wireless environment that fits within your information technology budget and aligns with your business strategy. Progent can explain the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, assess your current network infrastructure's suitability to support a BlackBerry Enterprise Server, help your organization to determine which administration approach and equipment match your needs, and analyze your email and messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make smart decisions concerning alternatives for software editions, processors and storage, network architecture, and application set up.

To maximize network security, Progent's BlackBerry consultant can help you to choose and activate sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and CISM-certified security specialists to run company-wide security vulnerability and compliance validation and recommend enhancements to account for your BlackBerry solution.

Contact Progent for Support from a BlackBerry-Certified Consultant
If you wish to contact Progent about engineering assistance for BlackBerry wireless technology, phone 1-800-993-9400 or visit Contact Progent.