Consulting Support for BlackBerry Environments
RIM BlackBerry SupportBlackBerry mobile PDAs were once one of the most successful products for achieving anytime-anywhere connectivity to email, calendars, web applications, and other vital business information. Progent can provide Yonkers, New York businesses support from BlackBerry-certified experts who can help companies to maintain existing BlackBerry deployments or transition smoothly to a more popular smartphone solution.

As the complexity of small business networks has increased, and as the need for world-class security, reliability, and disaster recovery has become the standard for businesses of any size, successful deployment and support of RIM BlackBerry solutions has become increasingly difficult. To address issues such as security, disaster recovery, and synchronization of BlackBerry smartphones with a variety of messaging servers and corporate databases, small businesses frequently turn to external support firms who specialize in BlackBerry installation and maintenance.

Progent can provide the services of BlackBerry-certified consultants who can help small businesses to plan, administer, and troubleshoot BlackBerry-based environments economically and efficiently, doing away with the requirement for an internal BlackBerry technology expert and reducing the expense and stress of supporting mobile work groups. Progent's BlackBerry technology engineers have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and CISM-certified security professionals. This breadth of experience, combined with Progent's efficient remote support model, provides small businesses a budget-friendly alternative for incorporating BlackBerry products productively into their business information network.

Progent's engineers can assist your business with SQL Server 2016 integration support, Microsoft SQL 2014 deployment and Exchange Server setup so that your data and messaging systems work efficiently with BlackBerry BES Server. Progent can also assist you to upgrade from previous releases of BlackBerry and Microsoft technology, set up easy-to-use management tools to help you monitor and support BlackBerry smartphones across your business, recommend security policies that make sense for your business, develop custom mobile applications, and make sure that your network architecture is properly configured to accommodate your BlackBerry users. In addition, Progent's business continuity consultants can help make sure that your BlackBerry information is included in your scheduled backup procedures so that it can be recovered quickly and safely.

Integration Services for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server simplifies management and support of RIM BlackBerry wireless handsets, offering a single platform for handling critical jobs like smartphone installation, updates, and retirement and also providing a strong foundation for security and fault tolerance. BlackBerry Enterprise Server (BES) supports transparent integration between Microsoft Exchange, Novell GroupWise, or Domino email servers and BlackBerry users and allows remote synchronization.

RIM BlackBerry BES Server Integration Assistance

BlackBerry Enterprise Server provides a variety of security options starting with automatic data encryption of information sent between a BlackBerry smartphone and BlackBerry Enterprise Server using AES or Triple Data Encryption Standard. BlackBerry Enterprise Server also permits great versatility in adjusting levels of security to meet the special needs of your mobile network. Progent's BlackBerry authorized consultants can help your company to choose advanced security functions and activate them remotely. Samples of these wirelessly selectable security settings include:

  • Lock down a BlackBerry device
  • Erase information from a lost or stolen BlackBerry smartphone
  • Lock out Bluetooth
  • Enable internal defenses against malware

BES Server also offers versatility in determining how to keep mobile users from loading or executing unsafe or prohibited programs. Progent can assist you to choose blocking processes such as:

  • List exactly which programs are allowed on the device
  • Block third-party software from using persistent storage on the device
  • Select what resources external software can access on the smartphone
  • Limit the types of connections external applications running on the device can initialize
  • Block all external applications from being loaded or run on the BlackBerry device

Expert BlackBerry Technical Support Offered Remotely from Progent
Progent's certified RIM BlackBerry support specialists are accessible online to provide prompt assistance to businesses in the Yonkers region or throughout the state of New York. Progent's seasoned online technical support experts have helped IT organizations solve network issues and cut support expenses in each state in the U.S. and established a large following of satisfied customers. (Refer to Progent's client testimonials.)

Progent can provide online assistance for a wide selection of issues associated with RIM BlackBerry software and devices including synchronization, integration with Exchange Server, setting up BlackBerry BES Server, and strengthening mobile security. Major BlackBerry certifications earned by Progent's support experts include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for deploying, managing, monitoring, and maintaining one or several BlackBerry BES Servers in an email system powered by Microsoft Exchange Server. Progent's BlackBerry engineer has expertise in key areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, database architecture, Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can show you how to install and delete BlackBerry smartphone clients on Microsoft Exchange Server and Microsoft Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry smartphones and user accounts, archive and maintain storage groups, configure permissions, install the Mobile Data System (MDS) and Instant Messaging, install access control lists, control Microsoft Exchange Server data flow, create, edit, and assign wireless LAN and Virtual Private Network configurations, set up SNMP traps for alerts, and generate management reports to summarize SNMP data.

Progent's BlackBerry consultant can help you with your BlackBerry solution in a variety of settings such as Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent can provide the support of a BlackBerry Certified Solution Designer to help you to plan, deploy, validate, repair, and produce documentation for a wireless environment based on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's world-class consulting support services for BlackBerry include business and technology requirements assessment, system design, installation strategy and implementation, performance optimization, design of a fault-tolerant environment, data backup and disaster recovery planning, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your operational goals and to create a wireless solution that fits within your information technology budget and supports your business plans. Progent can clarify the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, assess your existing network architecture's ability to accommodate a BlackBerry BES Server, help you to decide which administration model and physical components match your requirements, and analyze your messaging system topology. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can make informed decisions concerning options for software editions, server hardware and mass storage, network design, and application set up.

To maximize system protection, Progent's BlackBerry consultant can help you to choose and enable appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and GIAC-certified security engineers to run company-wide security vulnerability and compliance testing and recommend improvements to support your BlackBerry solution.

Contact Progent for Help from a RIM BlackBerry-Qualified Expert
In order to contact Progent about engineering expertise for BlackBerry wireless solutions, phone 1-800-993-9400 or go to Contact Progent.