Fast and Affordable Online Support for Yonkers New York Networks
For companies in Yonkers New York, Progent offers remote technical support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE engineers to solve complex infrastructure issues, plus the services of CISA and CISSP-certified cybersecurity consultants to help with advanced security architecture and diagnostic issues.
Progent's online technical support experts offer excellent leverage because they have the real-world experience and have access to the advanced technology required to solve most information system problems rapidly. This reduces direct expenses because service calls use up fewer chargeable minutes. Online support also avoids the cost of dispatching a consultant to your site. Your company benefits even more in incidental costs by minimizing or eliminating network outages and related losses due to business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced remote technical support experience is especially valuable for organizations that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an alternative.
Progent's billing policy for remote help is designed to leverage your network support investment. Progent charges per minute for telephone-based assistance, so you owe only for the support that you actually get. Unlike many remote support companies, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute granularity and simple model for pricing do away with situations where quick repairs manage to end up as big bills. Progent's penchant for disposing of technical issues quickly means your business spends less money.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered an array of optimized tools and proven processes that promote the highest degree of effectiveness for remote technical support and troubleshooting for information networks of any size. Progent offers safe VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the consultants of Progent's Technical Response Center to interface to your company's network remotely without breaching system security.
Progent's powerful technical support reporting application includes comprehensive documentation of the service that Progent's customers have received. Progent's team engineers have the benefit of the records of support provided to every client by every Progent consultant. This archive of trouble tickets and responses is structured as an easily searchable proprietary database that allows Progent's online technical engineers to communicate their knowledge company-wide to make sure that the quality of Progent's support improves over time. Progent's high-level accreditations and working associations with major technology companies including Cisco and Microsoft make available other massive support databases and permit priority access to manufacturers' in-house engineering staff so Progent's online consulting specialists can arrive at the best resolutions promptly.
Online support available from Progent to customers in Yonkers New York include:
Authorized Windows Support
Progent's Microsoft-premier remote service experts can deliver computer problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can assist your company with a broad variety of technology support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration consulting, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment support, Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development,
SBS Server support, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of cost-effective PC desktop support services to help your company to deploy, configure, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's desktop consulting services include providing Microsoft Windows 10 migration support services as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the management of your desktops along with your cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure consultants, and indicates a consultant's technical knowledge at the master level. CCIEs know how to resolve even the most complex problems encountered in network infrastructure design, deployment, administration, security, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network management tools and coming up with alternate approaches or identifying program patches. Cisco CCIEs are an exceptional value since their deep experience enables them to solve problems quickly. In common cases, less qualified service providers can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE engineers can interface to your computer system by means of advanced remote troubleshooting tools to perform efficient, safe, and affordable diagnosis and remediation.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's CCIEs can provide expertise in the entire range of Cisco's market leading selection of connectivity devices. Cisco technology consulting offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers installation and upgrades, Catalyst switch consulting and support, Cisco Nexus switch consulting and support services, Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and wireless IP phones configuration, Cisco Meraki wireless AP planning and configuration, Aironet Access Points planning and integration help, Cisco wireless controllers integration consulting, Cisco VPN and Security Integration services, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration expertise. Progent can also provide online and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Professionals
Progent's certified CISM and CISSP cybersecurity consultants can provide a range of system protection solutions to improve the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help your business to recover rapidly following a damaging breach. Security support services offered by Progent cover comprehensive network security assessment utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast cleanup after malicious assaults; setting up firewalls; designing secure techniques for remote and mobile access; protecting your email system against viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers advanced remote support services to help businesses of all sizes connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that combine on-premises resources as well as public clouds. To help you to incorporate public clouds with networks, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration expertise. Progent has over two decades of background providing high-level consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a repeatable workflow for restoring services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and fixes and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help you to plan, configure, test and manage a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud solutions that provide high availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high level of automation independent of the physical components making up the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide remote consulting services to address a wide spectrum of information technologies including network infrastructure, messaging systems, network and process security, plus UNIX/Linux and Windows integration. For server hardware consolidation and simplified management in environments that combine Linux-based systems and Windows, Progent offers VMware integration and Citrix support. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux-based solutions. Progent's team-based approach to resolving technical issues promotes fast escalation, if necessary, to engineers with task-relevant experience to tackle complex situations. This expedites repair of urgent problems, minimizes network downtime, and lowers support expense.
Major Linux variants for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, fixed-price services designed to allow small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by many of the world's leading enterprises. The ProSight series of IT management outsourcing services covers all critical aspects of information technology such as email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely evade legacy signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the entire threat progression including protection, identification, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with government and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup activities and allows rapid restoration of critical files, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver web-based management and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, monitor, optimize and troubleshoot their networking appliances like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating tedious network management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that require important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management personnel and your Progent consultant so that all potential issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an objective assessment of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's preparedness either to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup/recovery environment that aligns with your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract IT programs. Billing charges for longer-term consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these special fields of information technology allows customers to complete critical initiatives within budget and on schedule. Progent's project-based remote consulting services include:
How Your Yonkers Company Can Contact Progent's Online Support Professionals
Call Center Services
Progent's Help Desk Call Center service options for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle challenging problems.
Progent's Call Center consulting support can aid you in creating an efficient new Help Desk Call Center or enhancing your established organization, identifying or modifying Help Desk Call Center software products to meet the special demands of your corporation, or providing occasional online staff to work with your in-house Help Desk team during demanding situations such as software migrations, major upgrades, or rolling out new applications.
Progent's Call Center team of veteran information technology professionals provides your workers in Yonkers New York immediate contact with an efficient network service group with extensive experience providing telephone-based support and online repair service for networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk Call Center perception as a crucial contributor to company efficiency, and Progent's goal is to fix and not simply report network problems.
- Business Applications Services: Education, Custom Development, and Integration
Progent's Applications Consulting Group offers phone-based advanced consulting expertise and education in special application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft applications such as CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information about Progent's expertise, customization, and training offerings, visit Progent's Applications Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless management of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Yonkers New York online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to suit your environment so your IT maintenance is proactive and automated. By anticipating possible problems before they cause crashes, system monitoring can avoid inconvenient and costly information system failures. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or environments that support multiple OS platforms.
To contact Progent about urgent online expertise with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Yonkers New York, Progent's online computer support specialists can provide professional and economical IT help whenever your organization requires it. More than a decade of offering online repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine remote access tools to solve network problems rapidly while eliminating the expense and lost productivity associated with in-person service visits.
Even if your Yonkers company works with a regular freelance consultant or employs an in-house organization that can deal with ordinary network issues, Progentís Microsoft certified engineers are available to provide an easy and transparent remote expansion of your local resources for situations when your usual IT support personnel either lack the bandwidth or the knowledge to handle sudden network crises or especially challenging integration problems.
Advantages of Progent's IT Support for Offices in Yonkers New York
Progent's online support services enable your Yonkers organization to have the advantages of immediate, enterprise-grade IT support without the cost of maintaining an in-house IT organization. Your network will derive greater strategic worth by being increasingly available, productive, and protected. Advantages to your business include:
- Convenient remote extension of your on-site IT resources
With most offices in Yonkers New York, nearby network service providers, whether represented by outside consultants or an internal maintenance staff, can handle the majority of technical issues. However, serious problems can strike when your regular resources are too busy or unavailable, and some trouble may involve IT products that is beyond the scope of your onsite support people. In these cases, Progent's on-call service experts give you an easy, fast, and budget-friendly way to supplement your local resources and to convey valuable information to increase your capability to resolve downstream problems in-house.
- Less Dependence on Freelance Service Providers
For network support, smaller offices commonly rely on independent freelance service providers. Although independent consultants carry smaller overhead than big service firms and can afford to charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to crisis situations. If a freelance consultant is occupied with another client, sick, on a trip, or in class, the absence of fallback personnel may require your company to wait for assistance during an IT crisis. As your network grows, network downtime and trouble with vital applications are more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides a reliable source of reserve support experts to make sure your network remains up and running.
- Create a Scalable Foundation for Seamless Growth
Businesses often start with an information architecture implemented on a modest budget. Lacking a scalable infrastructure, band-aid repairs can get piled onto an unstable foundation. When a company grows, reliability and expandability problems can impede the success of the organization. Such poorly designed environments require proper assessment, smart long-term planning, and wide IT expertise to upgrade to a system infrastructure able to deliver the solid foundation to meet critical business requirements and ease future growth.
- Interact with Problem Solvers Rather Than Product Resellers
Smaller companies need guidance and technical education to negotiate an increasingly complicated maze of technology options available for accelerating business growth and improving efficiency. They do not need a computer consultant who is attempting to earn a commission on a certain vendor's products. Network consulting and product selling can lead to a situation where the recommended
solution is designed around a predetermined product instead of the genuine needs of a client. Progent avoids these conflicts by offering only services rather than products. This allows Progent to match IT consulting with the best interests of clients.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical background, refined support tools, and familiarity with enterprise networking enable businesses to avoid the limitations of excessive reliance on smaller service firms, individual freelance service providers, or limited internal resources.
Progent stands out by offering:
How Does Our Company Begin Receiving Remote Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier consultants average more than a decade of real-world professional experience, in the trenches of network support, performing a broad range of technical tasks for an extensive mix of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting team. This guarantees that you get not just expert IT help, but also a support engineer with field-tested approaches for applying technical knowledge to fix actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for online service and on-premises help per minute. As a result, you are billed exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in regions where Progent provides on-site support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no service activation charge and requires no retainer for support services delivered during normal business hours. Many service firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for quick repairs so you won't be tempted to permit less critical problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their scope, Progent is able to focus on offering hard-to-find services where Progent has little competition. Companies who utilize trusted independent service providers or who employ internal IT personnel benefit when Progent transfers information about new technology and proven processes to make their networks more robust, secure, and efficient.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the few IT service firms to offer 24x7 remote tracking services based on MS Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating potential problems before they result in downtime, system monitoring can save your information network from stressful and costly availability losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.