Fast Online Support for Yonkers Networks
Immediate Remote Support for Yonkers NetworksFor companies located in Yonkers or anywhere in the state of New York, Progent offers online technical support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft qualified engineers have provided online support to companies in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to help with complex infrastructure problems, as well as the services of CISA and CISSP-accredited cybersecurity experts to handle high-level security architecture and diagnostic issues.

Progent's remote technical support experts provide exceptional leverage because they have the real-world experience and are equipped with the advanced technology necessary to resolve most information system problems rapidly. Efficient support lowers direct expenses since solutions use up fewer billable minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your company benefits even more with incidental costs by minimizing or avoiding system outages and associated losses stemming from business discontinuity, disgruntled clients, idle workers, and distracted executives. Progent's advanced online technical support know-how is especially helpful in environments that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an alternative.

Progent's pricing policy for online help is designed to leverage your IT service investment. Progent bills per minute for phone consulting, so you are invoiced only for the support that you receive. In contrast to many online support companies, Progent requires no initialization surcharge or minimum payments. Progent's one-minute billing unit and simple model for pricing avoid situations where fast solutions manage to end up as big invoices. Progent's penchant for disposing of problems quickly means you spends less cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered an array of optimized tools and field-tested methodologies that allow the maximum level of efficiency for remote engineering help and repair for computer networks of any size. Progent provides secure Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the consultants of Progent's Technical Response Center to access your company's system remotely without breaching system security.

Progent's powerful customer support reporting application maintains detailed records of all support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the specifics of services rendered to each customer by every Progent engineer. This history of issues and repairs is structured as a readily searchable proprietary knowledge base that enables Progent's remote support experts to share their knowledge company-wide to make sure that the value of Progent's support improves over time. Progent's advanced certifications and working relationships with major industry leaders such as Cisco and Microsoft make available other massive support knowledge bases and allow priority response from manufacturers' internal product engineers so Progent's remote consulting experts can come up with optimal resolutions in the least time.

Online technical support services offered by Progent to companies in Yonkers and anywhere in the state of New York include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate managed services intended to enable small and mid-size businesses to utilize the same cutting-edge technology used by many of the industry's leading corporations. The ProSight line of IT management outsourcing services addresses all key facets of modern networking including email protection, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to manage the entire threat lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with government and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital files, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security vendors to deliver centralized management and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further layer of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, optimize and troubleshoot their connectivity hardware like switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that require important updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your network running efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT personnel and your assigned Progent consultant so all potential problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your core network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's ability to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup system that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for special IT projects. Progent's rates for longer-term consulting projects are set based on the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology allows customers to execute major initiatives economically and on schedule. Progent's project-based remote consulting services include:

  • Call Center Support
    Progent's Help Desk support alternatives for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Call Center outsourcing services are ideal for businesses who lack the money or time to create an in-house Help Desk Call Center but who need fast access to a reliable Help Desk with proficient phone assistance plus the expertise to escalate complex problems to advanced engineers.

    Progentís Virtual Call Center is intended for bigger companies and serves as a seamless supplement to your established Helpdesk organization. Progent's Virtual Call Center can serve as a an escalation option to handle complex computer system challenges, or be ready in those circumstances when your other resources are too busy.

    Progent's Help Desk staff of veteran network professionals offers your clients in Yonkers or anywhere in the state of New York rapid assistance from an effective technical support group with years of experience offering phone support and online troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk the reputation as a solid contributor to business efficiency, and Progent's target is to resolve and not merely document IT problems.

  • Business Applications Services: Education, Programming, and Integration
    Progent's Applications Experts Group provides online and in-depth consulting support and education in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and education for Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To learn more information on Progent's expertise, custom development, and education offerings, refer to Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; seamless integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of System Center 2016, expand or tune your current one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Yonkers, or anywhere in the state of New York, remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to accommodate your business so that your IT support is proactive and automated. By detecting emerging issues before they grow into crashes, proactive monitoring can head off stressful and costly service breakdowns. Progent can also provide help with network monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems that support a mix of OS platforms.
How Your Yonkers Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent online support with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Yonkers or anywhere in the state of New York, Progent's phone-based computer support specialists can deliver expert and cost-effective IT help the instant your business needs it. More than a decade of providing online tech support has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to refine remote connectivity tools to repair network problems quickly while avoiding the expense and lost time that comes with in-person support calls.

Even if your Yonkers business works with a regular independent consultant or employs an in-house organization that know how to handle common computer issues, Progentís Microsoft certified consultants can offer a convenient and transparent remote expansion of your local resources in cases when your usual IT support personnel either lack the time or the knowledge to solve sudden network emergencies or particularly complicated integration problems.

Benefits of Progent's Network Help for Companies in Yonkers
Progent's remote network troubleshooting services allow your Yonkers company to enjoy the benefits of on-call, expert IT support without the cost of managing a full-time IT staff. Your network will acquire added strategic value by becoming more available, productive, and secure. Benefits to your company include:

  • Seamless virtual extension of your on-site IT resources
    For most businesses in Yonkers and throughout New York, nearby network support providers, whether consisting of freelance consultants or an in-house IT staff, can take care of typical technical problems. However, serious problems can spring up when your regular support personnel are too busy or absent, and some trouble may stem from technology that is unfamiliar to your onsite service personnel. In these instances, Progent's online service specialists provide an easy, fast, and affordable solution to augment your local resources and to transfer useful knowledge to improve your ability to resolve downstream problems locally.

  • Less Reliance on Freelance Consultants
    For network support, smaller organizations often depend on individual freelance consultants. While freelance consultants carry less overhead than larger service firms and can often charge marginally less, they are sometimes overbooked, making it hard to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, sick, on a trip, or in class, the lack of backup personnel may require your business to wait for help during an IT crisis. As your network grows, system unavailability and problems with vital software are more costly. The money you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent offers a dependable source of reserve service experts to insure your IT system remains available.

  • Build a Solid Foundation for Smooth Growth
    Businesses typically begin with an IT architecture implemented on a modest budget. Without a proper framework, slap-dash fixes often get thrown on top of a shaky foundation. When a company grows, reliability and expandability problems can impede the productivity of the business. These badly designed environments require proper analysis, smart strategic planning, and wide technical knowledge to evolve to a system infrastructure able to provide the solid foundation to meet critical business demands and facilitate downstream growth.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller companies require guidance and technical education to navigate through an increasingly complex maze of product options capable of accelerating business success and improving efficiency. They hardly need a network consultant who is attempting to earn a commission on a certain vendor's technology. IT consulting and product sales can lead to a situation where the recommended solution is built around a profitable product rather than the genuine needs of a client. Progent avoids these conflicts by selling just services instead of products. This enables Progent to match technical consulting with the real interests of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of technical experience, refined remote support software, and understanding of enterprise networking allow companies to escape the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance consultants, or limited internal IT help.

Progent stands out by offering:

How Does My Business Begin Receiving Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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