Fast Online Support for Yonkers Networks
For companies located in Yonkers or anywhere in the state of New York, Progent offers online technical support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft qualified engineers have provided online support to companies in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to help with complex infrastructure problems, as well as the services of CISA and CISSP-accredited cybersecurity experts to handle high-level security architecture and diagnostic issues.
Progent's remote technical support experts provide exceptional leverage because they have the real-world experience and are equipped with the advanced technology necessary to resolve most information system problems rapidly. Efficient support lowers direct expenses since solutions use up fewer billable minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your company benefits even more with incidental costs by minimizing or avoiding system outages and associated losses stemming from business discontinuity, disgruntled clients, idle workers, and distracted executives. Progent's advanced online technical support know-how is especially helpful in environments that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an alternative.
Progent's pricing policy for online help is designed to leverage your IT service investment. Progent bills per minute for phone consulting, so you are invoiced only for the support that you receive. In contrast to many online support companies, Progent requires no initialization surcharge or minimum payments. Progent's one-minute billing unit and simple model for pricing avoid situations where fast solutions manage to end up as big invoices. Progent's penchant for disposing of problems quickly means you spends less cash.
Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered an array of optimized tools and field-tested methodologies that allow the maximum level of efficiency for remote engineering help and repair for computer networks of any size. Progent provides secure Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the consultants of Progent's Technical Response Center to access your company's system remotely without breaching system security.
Progent's powerful customer support reporting application maintains detailed records of all support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the specifics of services rendered to each customer by every Progent engineer. This history of issues and repairs is structured as a readily searchable proprietary knowledge base that enables Progent's remote support experts to share their knowledge company-wide to make sure that the value of Progent's support improves over time. Progent's advanced certifications and working relationships with major industry leaders such as Cisco and Microsoft make available other massive support knowledge bases and allow priority response from manufacturers' internal product engineers so Progent's remote consulting experts can come up with optimal resolutions in the least time.
Online technical support services offered by Progent to companies in Yonkers and anywhere in the state of New York include:
Authorized Microsoft Windows Support
Progent's Microsoft-certified remote support engineers can provide network troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist you with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2013 development,
Skype for Business Server migration support, Microsoft Lync Server management, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of affordable desktop consulting and support services to help your business to install, configure, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to streamline the administration of your PCs and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for networking professionals, and validates a consultant's network technology knowledge at the master level. Cisco CCIEs know how to deal with even the most complex issues occurring in network planning, integration, management, protection, and troubleshooting. CCIEs operate on a privileged basis with Cisco's internal support staff in isolating anomalies with IOS network administration tools and developing workarounds or identifying program patches. Cisco CCIEs are an excellent cost-effectiveness because their depth of experience permits them to find solutions for problems rapidly. In typical cases, less qualified engineers can wrestle for many hours or even days with the same problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can connect to your environment using state-of-the-art remote support technology to provide fast, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's market leading selection of networking devices by offering consulting services such as:
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts can provide a variety of system protection solutions that can strengthen the immunity of your Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist you to recover quickly after a damaging breach. Security services offered by Progent cover comprehensive data security assessment using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Nikto; quick recovery from malicious attacks; integrating firewalls; establishing secure architectures for off-site and mobile communication; securing your email infrastructure from viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers expert remote support to help businesses of all sizes integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that combine physical resources as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a repeatable runbook for recovering services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, upgrades and fixes and can produce reports to verify complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and manage a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and public cloud and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high level of automation regardless of the hardware making up the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer phone-based support services to address a wide array of information technologies such as system infrastructure, messaging solutions, system and operational security, plus UNIX/Linux and Windows integration. For server economization and easy administration in networks that combine Linux-based systems with Microsoft Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux solutions. Progent's team-oriented methodology for solving technical issues promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle challenging scenarios. This accelerates repair of urgent problems, reduces network downtime, and lowers support expense.
Major Linux versions for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate managed services intended to enable small and mid-size businesses to utilize the same cutting-edge technology used by many of the industry's leading corporations. The ProSight line of IT management outsourcing services addresses all key facets of modern networking including email protection, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to manage the entire threat lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with government and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital files, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security vendors to deliver centralized management and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further layer of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, optimize and troubleshoot their connectivity hardware like switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that require important updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your network running efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT personnel and your assigned Progent consultant so all potential problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your core network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's ability to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup system that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for special IT projects. Progent's rates for longer-term consulting projects are set based on the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology allows customers to execute major initiatives economically and on schedule. Progent's project-based remote consulting services include:
How Your Yonkers Business Can Contact Progent's Remote Support Professionals
Call Center Support
Progent's Help Desk support alternatives for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Call Center outsourcing services are ideal for businesses who lack the money or time to create an in-house Help Desk Call Center but who need fast access to a reliable Help Desk with proficient phone assistance plus the expertise to escalate complex problems to advanced engineers.
Progentís Virtual Call Center is intended for bigger companies and serves as a seamless supplement to your established Helpdesk organization. Progent's Virtual Call Center can serve as a an escalation option to handle complex computer system challenges, or be ready in those circumstances when your other resources are too busy.
Progent's Help Desk staff of veteran network professionals offers your clients in Yonkers or anywhere in the state of New York rapid assistance from an effective technical support group with years of experience offering phone support and online troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk the reputation as a solid contributor to business efficiency, and Progent's target is to resolve and not merely document IT problems.
- Business Applications Services: Education, Programming, and Integration
Progent's Applications Experts Group provides online and in-depth consulting support and education in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and education for Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To learn more information on Progent's expertise, custom development, and education offerings, refer to Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; seamless integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of System Center 2016, expand or tune your current one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers companies in Yonkers, or anywhere in the state of New York, remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to accommodate your business so that your IT support is proactive and automated. By detecting emerging issues before they grow into crashes, proactive monitoring can head off stressful and costly service breakdowns. Progent can also provide help with network monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems that support a mix of OS platforms.
To get in touch with Progent about urgent online support with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Yonkers or anywhere in the state of New York, Progent's phone-based computer support specialists can deliver expert and cost-effective IT help the instant your business needs it. More than a decade of providing online tech support has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to refine remote connectivity tools to repair network problems quickly while avoiding the expense and lost time that comes with in-person support calls.
Even if your Yonkers business works with a regular independent consultant or employs an in-house organization that know how to handle common computer issues, Progentís Microsoft certified consultants can offer a convenient and transparent remote expansion of your local resources in cases when your usual IT support personnel either lack the time or the knowledge to solve sudden network emergencies or particularly complicated integration problems.
Benefits of Progent's Network Help for Companies in Yonkers
Progent's remote network troubleshooting services allow your Yonkers company to enjoy the benefits of on-call, expert IT support without the cost of managing a full-time IT staff. Your network will acquire added strategic value by becoming more available, productive, and secure. Benefits to your company include:
- Seamless virtual extension of your on-site IT resources
For most businesses in Yonkers and throughout New York, nearby network support providers, whether consisting of freelance consultants or an in-house IT staff, can take care of typical technical problems. However, serious problems can spring up when your regular support personnel are too busy or absent, and some trouble may stem from technology that is unfamiliar to your onsite service personnel. In these instances, Progent's online service specialists provide an easy, fast, and affordable solution to augment your local resources and to transfer useful knowledge to improve your ability to resolve downstream problems locally.
- Less Reliance on Freelance Consultants
For network support, smaller organizations often depend on individual freelance consultants. While freelance consultants carry less overhead than larger service firms and can often charge marginally less, they are sometimes overbooked, making it hard to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, sick, on a trip, or in class, the lack of backup personnel may require your business to wait for help during an IT crisis. As your network grows, system unavailability and problems with vital software are more costly. The money you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent offers a dependable source of reserve service experts to insure your IT system remains available.
- Build a Solid Foundation for Smooth Growth
Businesses typically begin with an IT architecture implemented on a modest budget. Without a proper framework, slap-dash fixes often get thrown on top of a shaky foundation. When a company grows, reliability and expandability problems can impede the productivity of the business. These badly designed environments require proper analysis, smart strategic planning, and wide technical knowledge to evolve to a system infrastructure able to provide the solid foundation to meet critical business demands and facilitate downstream growth.
- Work with Problem Solvers Rather Than Technology Sellers
Smaller companies require guidance and technical education to navigate through an increasingly complex maze of product options capable of accelerating business success and improving efficiency. They hardly need a network consultant who is attempting to earn a commission on a certain vendor's technology. IT consulting and product sales can lead to a situation where the recommended
solution is built around a profitable product rather than the genuine needs of a client. Progent avoids these conflicts by selling just services instead of products. This enables Progent to match technical consulting with the real interests of customers.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of technical experience, refined remote support software, and understanding of enterprise networking allow companies to escape the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance consultants, or limited internal IT help.
Progent stands out by offering:
How Does My Business Begin Receiving Remote Network Support from Progent?
- In-depth Knowledge of Microsoft's Complete Range of Server Platforms
Progent offers in-depth support for Microsoftís leading server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support, Microsoft Windows Server 2008 support, Microsoft Windows 2003 maintenance, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Exchange 2010 Server support, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for remote support and on-site visits by the minute. As a result, you are invoiced exclusively for received support. Progent does not impose a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no startup fee and asks no retainer for services provided during normal working hours. Many service organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick fixes so you will not be tempted to allow minor problems to fester.
- Full Records of IT Services
Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all billed support activities. Unlike many freelance consultants or local support organizations who provide scant documentation or specifics of services performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support documentation sent by every consultant to each client. The discipline of documenting and organizing support records results in more effective service and avoids a variety of common misfortunes such as when a support client is virtually held captive to a consultant who refuses to release vital service information.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to provide 24x7 network monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager allows your network support to be proactive rather than reactive. By anticipating possible problems before they cause lost productivity, system monitoring can keep your information network from stressful and costly service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.