Immediate Online Support for Yonkers Computer Systems
For companies in Yonkers or anywhere in the state of New York, Progent provides remote technical support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified professionals have delivered online support to companies in every state in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to help with complex infrastructure problems, as well as the services of CISSP-certified cybersecurity experts to help with high-level security architecture and troubleshooting jobs.
Progent's remote technical support engineers offer excellent value because they possess the practical experience and have access to the advanced tools necessary to solve most network issues quickly. Efficient support reduces immediate expenses because solutions accumulate fewer billable consulting minutes. Remote support also avoids the cost of sending a consultant to your site. Your company saves even more with incidental expenses by minimizing or avoiding system outages and related costs resulting from business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote technical support know-how is especially valuable for businesses that are dependent on public clouds for vital infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an alternative.
Progent's billing policy for online support is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone consulting, so you pay just for the support that you actually get. In contrast to many online support firms, Progent imposes no service activation fee or minimum payments. Progent's one-minute billing unit and simple policy for pricing eliminate scenarios where fast solutions manage to turn into substantial invoices. Progent's skill at dealing with technical issues quickly means you saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered a set of optimized technologies and field-proven methodologies that permit the highest degree of effectiveness for remote technical support and troubleshooting for computer systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the staff of Progent's Technical Response Center to interface to your company's environment remotely without compromising corporate security.
Progent's sophisticated customer support database application stores thorough documentation for the support that Progent's clients have received. Progent's staff service personnel have access to the specifics of services delivered to each Progent customer by any engineer. This database of trouble tickets and resolutions is structured as a readily accessible support knowledge base that permits Progent's online technical engineers to share their knowledge with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's extensive list of accreditations and working relationships with major technology companies such as Cisco and Microsoft make available other massive support databases and permit fast access to vendors' internal support staff so Progent's online service specialists can determine the most efficient resolutions quickly.
Remote support available from Progent to businesses in Yonkers and throughout the state of New York include:
Authorized Windows Expertise
Progent's Microsoft-qualified remote support experts can provide computer system problem solving and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can help your company with a wide range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2013 development,
Skype for Business Server migration consulting, Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Microsoft Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2017 expertise,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide array of affordable desktop support services to help you business to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks based on Windows. Progent's PC desktop support services include providing Microsoft Windows 10 upgrade support services plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for networking engineers, and validates an individual's networking knowledge at the expert level. Cisco CCIEs know how to resolve even the most challenging problems encountered in network infrastructure planning, integration, management, security, and problem solving. CCIEs work with the highest priority with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network administration utilities and coming up with workarounds or identifying program updates. Cisco qualified CCIEs provide exceptional cost-effectiveness since their broad experience allows them to solve problems rapidly. In common cases, less qualified consultants can struggle for many hours or even days with the same problems that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can communicate with your environment by means of advanced remote troubleshooting technology in order to perform quick, safe, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's top-selling selection of infrastructure devices by offering consulting services such as:
CISSP, ISSAP, and CISM Qualified Network Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a variety of security services that can enhance the safety of your Microsoft Windows, macOS and OS X, or Linux environment against assaults or help your business to clean up rapidly after a serious penetration. Security services available from Progent cover thorough information security and compliance audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recuperation from virus and worm attacks; setting up firewalls; building safe techniques for remote and mobile connectivity; securing your messaging system against spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers expert remote consulting to help organizations of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that combine local IT assets along with cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable process for restoring applications and services quickly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also allows non-intrusive testing for site recovery, upgrades and fixes and can produce reports to verify full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, configure, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud tools for administering private and hybrid cloud solutions that provide high availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high level of automation regardless of the physical components making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide phone-based support services to address a broad range of computer technologies including network infrastructure, email solutions, system and process security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified management in environments that incorporate Linux and Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also help with transitioning from older systems to Windows or Linux-powered solutions. Progent's group-oriented methodology for solving technical issues promotes fast escalation, if necessary, to consultants with appropriate experience to tackle challenging scenarios. This expedites repair of critical problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux consultants can offer emergency online assistance analyzing anomalies within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:
Mac OS X
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, fixed-price managed services intended to enable small and mid-size businesses to benefit from the same cutting-edge technology used by some of the world's leading enterprises. The ProSight suite of IT management outsourcing services covers all critical facets of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis tools to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including protection, identification, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup processes and enables fast recovery of vital data, applications and VMs that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security vendors to provide web-based management and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's onsite gateway device adds a further level of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, reconfigure and debug their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating complex network management processes, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding appliances that need important software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so that any potential problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your core network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security regulations, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The interview is intended to assess your company's ability to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup system that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for special information technology programs. Billing charges for longer-term development or consulting tasks are determined based on the level of expertise of the engineers involved. Progent's experience with these important fields of computer technology enables clients to execute critical projects economically and on schedule. Progent's special remote consulting services include:
How Your Yonkers Business Can Contact Progent's Remote Technical Support Experts
Help Desk Expertise
Progent's Call Center support programs for businesses with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are a convenient solution for businesses who don't have the resources to build and maintain an in-house Help Desk Call Center but who want quick response from a reliable Help Desk Call Center with professional phone support as well as the ability to escalate the most challenging tasks to advanced consultants.
Progentís Virtual Help Desk Call Center is intended for larger companies and operates as a transparent supplement to your established Call Center staff. Progent's Virtual Help Desk can operate as a an escalation alternative to resolve the toughest technical issues, or be available in those circumstances when your regular resources are overwhelmed.
Progent's Call Center staff of experienced information technology consultants provides your clients in Yonkers or anywhere in the state of New York quick communication with a large technical support group with extensive experience offering phone support and online troubleshooting for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk Call Center perception as a crucial contributor to company productivity, and Progent's target is to solve and not merely document IT issues.
- Business Applications Support: Training, Customization, and Integration
Progent's Applications Experts Group can supply online professional consulting support and training in specific application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for familiar Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's consulting, customization, and training offerings, go to Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of System Center 2016, expand or tune an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Yonkers, or anywhere in the state of New York, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to suit your business so that your computer maintenance is proactive rather than reactive. By spotting looming trouble spots before they expand into full-scale emergencies, system monitoring can minimize disruptive and costly information system crises. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or systems powered by a variety of OS platforms.
To get in touch with Progent about urgent remote help with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Remote Help, call 1-800-993-9400, or see Contact Progent.
For organizations and startups in Yonkers or anywhere in the state of New York, Progent's phone-based network support engineers can deliver expert and cost-effective system help whenever your organization requires it. More than 15 years of delivering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to refine online connectivity technology to fix computer problems quickly while avoiding the cost and lost time associated with in-person service calls.
Even if your Yonkers company has a local freelance consultant or maintains a full time IT staff that know how to handle the majority of computer issues, Progentís Microsoft certified engineers can offer an easy and seamless virtual expansion of your local resources in cases when your regular IT support personnel either lack the time or the knowledge to resolve unexpected system crises or especially complicated integration problems.
Advantages of Progent's Network Help for Companies in Yonkers
Progent's remote support services allow your Yonkers organization to realize the advantages of immediate, world-class IT support without the cost of managing an in-house IT staff. Your information system will derive greater strategic worth by being more reliable, efficient, and protected. Benefits to your company include:
- Convenient remote extension of your on-site IT resources
For most offices in Yonkers or anywhere in New York, nearby network service providers, whether made up of outside consultants or a full-time maintenance staff, can resolve the majority of technical problems. However, serious problems can occur when local resources are overstretched or absent, and some problems may stem from IT products that is beyond the scope of your local service personnel. In these situations, Progent's on-call support experts provide a convenient, fast, and affordable way to augment your local help and to convey useful knowledge to increase your capability to resolve future issues locally.
- Reduced Dependence on Individual Service Providers
For network maintenance, smaller companies commonly rely on individual freelance service providers. Although independent consultants have less overhead than larger support organizations and can often charge marginally less, they are often overbooked, making it hard to respond quickly to crisis situations. If an independent service provider is occupied with another client, sick, on a trip, or in training, the lack of reserve personnel may require your company to go without assistance during an IT crisis. As your network expands, system unavailability and trouble with vital software become more expensive. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides a dependable source of reserve service experts to insure your network stays available.
- Create a Scalable Basis for Seamless Growth
Organizations often begin with an information system implemented on a shoestring budget. Lacking a strong framework, band-aid fixes can get piled onto a weak foundation. When a network grows, stability and scalability problems can impede the success of the organization. These badly designed environments need careful assessment, intelligent long-term planning, and wide IT knowledge to upgrade to a network infrastructure able to provide the solid foundation to meet vital business demands and facilitate downstream growth.
- Interact with Problem Solvers Rather Than Technology Sellers
Smaller businesses require guidance and technical education to navigate through an ever more complicated array of technology options available for promoting business growth and improving productivity. These companies hardly need a network consultant who is attempting to earn a commission on a specific vendor's products. Network consulting and product selling can lead to a scenario where the proposed
solution is built around a predetermined product rather than the genuine needs of a business. Progent eliminates these conflicts of interest by offering only services rather than products. This allows Progent to match technical consulting with the best interests of clients.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of technical experience, fine tuned support tools, and familiarity with enterprise networking enable businesses to escape the pitfalls of excessive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched internal IT help.
Progent adds value by providing:
How Does Our Company Start Receiving Online Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco certified consultants average more than ten years of hands-on industry experience, at the front lines of network service, executing a wide range of IT projects for a large mix of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support staff. This ensures that you get not just expert IT skills, but also a consultant with field-tested methods for applying computer knowledge to resolve real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for online service and on-premises help by the minute. Consequently, you are billed only for received services. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in areas where Progent provides in-person service, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. In addition, Progent imposes no startup fee and requires no retainer for support services provided during normal business hours. Many support firms impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick repairs so you won't be forced to allow simple problems to fester.
- Complete Documentation of IT Services
Progent has developed a comprehensive service reporting system that records and formats complete documentation for all billed services. Unlike many independent consultants or local support firms who provide minimal documentation or details of services performed, every service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the support reports sent by each consultant to every client. The discipline of detailing and organizing service records allows more efficient service and avoids a variety of typical misfortunes such as when a support client is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only support companies to offer 24x7 remote monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive rather than reactive. By revealing potential problems before they result in downtime, system monitoring can keep your information network from stressful and costly service disruptions.
To get started with Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.