Immediate Remote Troubleshooting for Yonkers IT Networks
Urgent Online Help for Yonkers NetworksFor organizations in Yonkers or anywhere in New York, Progent provides online help for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided online support to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to help with complex infrastructure issues, plus the services of CISA and CISSP-accredited security consultants to help with advanced security design and diagnostic jobs.

Progent's online support engineers offer exceptional value because they have the practical background and are equipped with the advanced technology needed to resolve most information system problems rapidly. This reduces direct costs since solutions require fewer chargeable consulting minutes. Remote support also avoids the cost of sending an engineer to your office. Your organization saves additionally with incidental expenses by reducing or eliminating system outages and associated losses stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's advanced online technical support know-how is especially important in environments that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be useful.

Progent's billing model for remote help is structured to leverage your network support investment. Progent charges by the minute for telephone-based assistance, so you are billed just for the support that you receive. In contrast to typical remote service organizations, Progent requires no startup charge or minimum fees. Progent's one-minute billing unit and simple policy for pricing do away with situations where speedy. minor solutions somehow end up as substantial invoices. Progent's penchant for dealing with technical issues quickly means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a set of customized tools and field-proven methodologies which allow the highest degree of effectiveness for online help and troubleshooting for information systems of any size. Progent provides secure VPN support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the staff of Progent's online support team to interface to your network remotely without breaching corporate security.

Progent's proven technical support database application maintains detailed documentation describing all support that Progent's clients have received. Progent's team consultants have the benefit of the specifics of support rendered to each Progent client by every consultant. This archive of problems and fixes is stored as a quickly retrievable support database that enables Progent's remote support engineers to share their experiences company-wide to ensure that the efficiency of Progent's support grows over time. Progent's advanced accreditations and close relationships with key industry leaders such as Cisco and Microsoft make available other extensive technical support knowledge bases and allow quick response from manufacturers' in-house product engineers with the result that Progent's remote service specialists are able to find optimal resolutions in the least time.

Remote technical support services provided by Progent to clients in Yonkers and anywhere in the state of New York include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, fixed-price services intended to enable small and medium-size businesses to benefit from the same best-of-breed technology deployed by many of the world's leading corporations. Progent's ProSight suite of network management outsourcing services addresses all key aspects of information technology including email protection, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to guard endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the complete threat lifecycle including filtering, identification, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical files, apps and VMs that have become unavailable or damaged due to component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to deliver web-based control and world-class protection for all your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, optimize and debug their connectivity appliances such as switches, firewalls, and access points plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration of almost all devices on your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating devices that require important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent consultant so that any looming issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an objective assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your core network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's preparedness either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup/recovery system that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology programs. Progent's charges for longer-term development or consulting projects are set according to the qualifications of the engineers involved. Progent's background in these important fields of computer technology allows customers to complete major initiatives within budget and on schedule. Progent's special online consulting solutions include:

  • Help Desk Expertise
    Progent's Call Center service offerings for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller businesses a complete solution that handles all facets of online desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve complex problems.

    Progent's Call Center consulting support can support you in creating an efficient new Help Desk or improving your established organization, evaluating or modifying Help Desk software products to handle the special requirements of your corporation, or adding temporary online personnel to reinforce your internal Help Desk resources to deal with high-demand situations such as software migrations, mass updates, or installing brand new business software.

    Progent's Help Desk Call Center staff of veteran network experts offers your clients in Yonkers or anywhere in the state of New York quick communication with a dependable network service resource with years of experience offering telephone-based support and online repair service for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center the reputation as a key driver of business success, and Progent's aim is to fix rather than simply annotate IT issues.

  • Applications Support: Education, Customization, and Integration
    Progent's Applications Experts Group provides phone-based advanced consulting support and education in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting expertise, customization, and training for familiar Microsoft applications such as CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To read more on Progent's consulting, customization, and education services, see Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Yonkers, or anywhere in the state of New York, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM for your business so your computer maintenance is proactive and automated. By anticipating looming issues before they cause downtime, automated monitoring can minimize disruptive and costly information system failures. Progent can also assist with system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or environments powered by a combination of platforms.
How Your Yonkers Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent phone-based expertise with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Yonkers or throughout the state of New York, Progent's online computer support engineers are ready to deliver professional and affordable IT help the moment your business has to have it. More than a decade of offering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine remote connectivity technology to repair computer problems quickly while eliminating the expense and lost productivity associated with on-site service visits.

Even if your Yonkers company relies on a regular freelance consultant or employs an in-house organization that know how to deal with ordinary network problems, Progentís Microsoft and Cisco certified engineers can offer an easy and seamless remote expansion of your local resources in cases when your regular IT support personnel either lack the time or the expertise to handle sudden system emergencies or particularly complex integration projects.

Advantages of Progent's Network Help for Companies in Yonkers
Progent's online IT consulting services allow your Yonkers organization to enjoy the benefits of on-call, enterprise-grade IT support without the expense of managing a full-time IT staff. Your information system will acquire added business worth by becoming increasingly available, productive, and secure. Advantages to your business include:

  • Seamless virtual expansion of your local support resources
    With most offices in Yonkers and throughout New York, local computer service providers, whether represented by outside consultants or an internal maintenance staff, can solve the majority of network problems. However, serious problems can occur when local support personnel are overstretched or unavailable, and some trouble may involve IT products that is unfamiliar to your usual service personnel. In these situations, Progent's on-call support specialists provide an easy, quick, and economical way to augment your regular resources and to transfer valuable information to improve your capability to handle future problems locally.

  • Less Reliance on Individual Consultants
    For IT support, smaller organizations often depend on individual freelance consultants. While independent consultants carry less overhead than larger service firms and can afford to charge lower rates, they are occasionally stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance service provider is busy with another customer, ill, on a trip, or in training, the lack of backup personnel may force your business to go without assistance during an IT crisis. As your business expands, system unavailability and trouble with vital software become more expensive. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides a reliable source of backup support experts to make sure your network stays available.

  • Create a Solid Basis for Seamless Growth
    Companies often start with an information system implemented on a shoestring budget. Lacking a robust infrastructure, band-aid repairs often get piled onto a shaky foundation. As a company grows, stability and scalability problems can hinder the productivity of the organization. These badly built systems require careful analysis, intelligent strategic planning, and extensive IT expertise to upgrade to a network architecture that can offer the stable foundation to handle current business demands and simplify downstream expansion.

  • Interact with Problem Solvers Instead of Product Vendors
    Smaller offices require advice and technical education to negotiate an ever more complex array of technology options available for accelerating business growth and improving efficiency. These companies do not need a network consultant who is attempting to sell a specific vendor's products. Network support and product sales can lead to a scenario where the proposed solution is built around a profitable technology instead of the true needs of a business. Progent eliminates these conflicts of interest by selling only services rather than products. This allows Progent to match technical expertise with the best interests of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of IT expertise, refined remote support software, and familiarity with enterprise networking enable businesses to avoid the limitations associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or limited internal resources.

Progent stands out by providing:

How Does My Business Start Getting Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.