Fast Online Technical Support for Yonkers New York Computer Networks
For organizations located in Yonkers New York, Progent offers remote technical support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have delivered remote support to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to help with challenging infrastructure problems, as well as the services of CISSP-accredited security consultants to help with advanced security design and troubleshooting jobs.
Progent's remote technical support engineers offer exceptional value because they have the real-world experience and have access to the sophisticated tools necessary to resolve most network problems rapidly. This lowers direct costs since solutions require fewer billable minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your company benefits additionally in incidental expenses by reducing or avoiding network downtime and related costs resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's extensive remote technical support know-how is especially helpful in environments that rely on public clouds for vital infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an alternative.
Progent's pricing policy for remote support is structured to leverage your network support investment. Progent bills per minute for phone assistance, so you are billed exclusively for the services that you receive. In contrast to typical remote service organizations, Progent asks for no initialization fee or minimum fees. Progent's per-minute billing unit and simple policy for pricing prevent situations where speedy. minor fixes somehow end up as major invoices. Progent's penchant for disposing of technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an array of optimized tools and field-proven methodologies that ensure the maximum level of effectiveness for online help and troubleshooting for computer networks of all sizes. Progent offers secure VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's remote service group to communicate with your computer system without breaching network security.
Progent's sophisticated customer support database application includes detailed histories of the support that Progent's customers have been provided. Progent's authorized service personnel have access to the history of support delivered to each Progent customer by any Progent consultant. This database of problems and resolutions is stored as a quickly exploitable internal knowledge base that permits Progent's online technical experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's extensive list of accreditations and close associations with key industry leaders including Cisco and Microsoft make available other vast support knowledge bases and permit priority access to manufacturers' internal product engineers so Progent's remote consulting experts can arrive at the best resolutions in the least time.
Remote support services provided by Progent to businesses in Yonkers New York include:
Certified Microsoft Windows Expertise
Progent's Microsoft-premier remote support experts can deliver computer problem solving and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can help you with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Microsoft Office Access Programming,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of affordable PC desktop consulting and support services to help you company to deploy, configure, troubleshoot, and manage desktop PCs and laptops based on Windows. Progent's PC desktop support services include offering Microsoft Windows 10 integration support services plus System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure consultants, and certifies a person's technical skills at the expert level. Cisco-qualified CCIEs can handle even the most challenging problems associated with network design, integration, administration, compliance, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house support staff in isolating problems with Cisco IOS network administration tools and developing alternate approaches or locating program patches. Cisco qualified CCIEs provide excellent cost-effectiveness since their deep experience permits them to find solutions for problems rapidly. In many cases, less experienced service providers can struggle for hours or even days with the same tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can interface to your network via advanced remote troubleshooting tools in order to provide fast, safe, and economical analysis and remediation.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||317 George Street, 3rd Floor
New Brunswick, NJ 08901
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||2 University Plaza, Suite 100
Hackensack, NJ 07601
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||2 Overhill Rd
Scarsdale, NY 10583
||Yonkers Network Support Services
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's market leading family of infrastructure products. Cisco networking support offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch consulting and support services, Nexus switch consulting and support services, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP phones and IP video phones support and Cisco wireless IP phones configuration, Cisco Meraki wireless access point planning and configuration, Aironet Wireless APs consulting support, Cisco WiFi controllers support Services, Cisco Security and VPN Integration expertise, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent also offers online and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Certified Network Security Experts
Progent's accredited CISM and CISSP cybersecurity consultants offer a range of security solutions that can improve the defenses of your Microsoft Windows, macOS and OS X, Linux network against assaults or help your company to recover rapidly after a damaging breach. Security solutions offered by Progent cover in depth data security evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from virus and worm assaults; installing firewalls; establishing safe techniques for off-site and mobile communication; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote support services to help businesses of any size integrate their information networks with popular public clouds including Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that utilize physical resources along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of experience providing high-level consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a consistent process for restoring applications and services rapidly after an outage. SRM supports centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also allows transparent testing for site recovery, updates and fixes and can produce audit reports to confirm full service restoration, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high degree of automation regardless of the hardware used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide remote consulting services to address a wide spectrum of computer technologies including network infrastructure, email solutions, network and process security, plus UNIX and Windows integration. For server consolidation and easy management in networks that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also assist with transitioning from legacy systems to MS Windows or Linux solutions. Progent's team-oriented methodology for resolving technical problems enables fast escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This accelerates repair of urgent problems, reduces lost productivity, and lowers service expense.
Important Linux platforms for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services designed to allow small and mid-size businesses to utilize the same advanced technology deployed by some of the world's top enterprises. Progent's ProSight portfolio of network monitoring and management services addresses all key areas of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including protection, identification, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent can also assist you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital files, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to provide centralized control and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating devices that require critical updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your network operating at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management personnel and your assigned Progent consultant so any potential issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an unbiased assessment of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with data security regulations, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance consultant. The interview is intended to help assess your company's ability either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup system that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract information technology programs. Billing rates for ongoing development or consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these special areas of information technology allows customers to complete major initiatives economically and on schedule. Progent's project-based online consulting solutions include:
How Your Yonkers Business Can Contact Progent's Remote Technical Support Professionals
Call Center Support
Progent's Call Center programs for organizations with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most problems.
Progent's Call Center consulting support can support you in building an efficient new Help Desk or improving your current one, evaluating or enhancing Help Desk software to meet the unique requirements of your corporation, or adding occasional online personnel to work with your existing Help Desk Call Center resources to deal with demanding events such as software transitions, major upgrades, or installing new applications.
Progent's Help Desk Call Center staff of seasoned information technology consultants provides your workers in Yonkers New York immediate assistance from an effective network service group with extensive background delivering telephone-based support and online troubleshooting for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk Call Center perception as a key enabler of business success, and Progent's aim is to solve instead of simply document technical issues.
- Applications Support: Education, Custom Programming, and Integration
Progent's Applications Consulting Team offers phone-based advanced consulting support and training in specific business application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for Microsoft business applications including CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's expertise, custom development, and training services, visit Progent's Applications Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of System Center 2016, extend or tune your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers organizations in Yonkers New York remote hybrid network monitoring and reporting by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager for your business so your IT maintenance is proactive and automated. By spotting potential issues before they expand into crashes, proactive monitoring can avoid stressful and costly service breakdowns. Progent can also use network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft environments, or environments that support a variety of operating systems.
To contact Progent about emergency online help with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in Yonkers New York, Progent's phone-based network support specialists can deliver effective and economical system help whenever your business has to have it. More than a decade of offering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine online access technology to solve computer problems rapidly while avoiding the expense and lost productivity that comes with in-person service calls.
Even if your Yonkers business has a regular freelance consultant or employs an in-house IT staff that know how to deal with common network problems, Progentís Microsoft and Cisco certified engineers can offer an easy and seamless remote extension of your on-site resources for situations when your regular service personnel either lack the time or the knowledge to handle unexpected network crises or especially complex integration projects.
Features of Progent's Remote Network Support for Yonkers New York
Progent's online help, remote troubleshooting, network security expertise, and system management services give businesses in Yonkers New York the greatest leverage for your IT investment. Whether you require occasional phone help and Internet-based network repair or ongoing Help Desk call center support and system administration, Progent's experts can deliver your organization enterprise-level IT support while permitting you to eliminate the expense and administration overhead of carrying a full-service in-house IT staff. Highlights of Progent's online help program include:
- Fast Telephone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified engineers can deliver fast and affordable expertise to offices in Yonkers New York and is also ideal for networks in more remote areas that have a limited supply of consultants with proven experience supporting Microsoft's latest line of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has the advantage of a broad array of Microsoft support utilities, service databases, and on-going training.
- By the Minute Rates to Minimize Expenses
Progent provides online support on a minute-by-minute billing plan, so you pay only for the support you use. Progent has no minimum fee for phone help and requires no ongoing subscription fee for support services delivered during regular working hours. This keeps you from facing big bills for simple repairs.
- Availability of Cisco Certified Network Design Professionals
Progent's certified experts for Cisco offers help from authorized professionals with experience in designing, deploying, and troubleshooting networking environments based on Cisco products. Progent can provide a CCIE or CCNP to help you create high-speed, reliable, and protected connectivity for fixed and mobile networking.
- Application Specialists Consulting
Progent's basic consulting offerings include system integration, Microsoft Exchange Server expertise, corporate security design, and Help Desk Co-management services. Progent's Application Experts Team can provide in-depth consulting expertise in critical application areas. Help available from the Application Experts Group covers:
Microsoft Dynamics GP Consulting and Customization
Microsoft Project Support
Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
Power BI Consulting Services
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Design, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Management Support and Software Programming
MySQL Management and Software Development
Apple Macintosh Consulting
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By offering a convenient one-stop resource for IT generalists and specialists, Progent can deliver timely, cost-effective, and thorough IT solutions that match the unique requirements of your business.
- Sophisticated Online Access Software
Protected online connectivity allows Progent's service experts to see precisely what your customers see. This makes it easier to find quick fixes to problems that could otherwise require an expensive personal visit. State-of-the-art remote access software and expert engineers together enable Progent to resolve most IT issues rapidly and economically. Progent is an industry leader in offsite support and automated network analysis.
- Support for Leading VPN Gateways
Progent supports secure VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- 24-hour Service for Maximum System Uptime
For organizations with vital applications, Progent can provide optional 24x7 remote support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure high system uptime.
- Help Desk Call Center
Progent's Help Desk Call Center programs are intended especially for budget-constrained businesses whose clients need instant access to a Help Desk Call Center with expert telephone support and full escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, breadth of IT background, fine tuned remote support tools, and understanding of corporate IT enable offices to avoid the limitations associated with excessive reliance on smaller service organizations, independent freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does Our Company Begin Receiving Online Computer Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified experts average more than a decade of real-world professional background, at the front lines of network service, executing a wide range of technical projects for a large mix of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices training that Progent instills in its support personnel. This guarantees that you get not only world-class IT help, but also a consultant with field-tested methods for applying technical knowledge to repair real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-site help by the minute. Consequently, you owe only for received support. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent imposes no startup charge and requires no retainer for services provided during regular working hours. Many service firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick fixes so you won't be forced to allow minor problems to fester.
- Complete Records of IT Services
Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all delivered services. Unlike some independent consultants or small support organizations who offer minimal documentation or specifics of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service reports sent by each staff member to each customer. The practice of documenting and organizing service records allows more efficient service and avoids a variety of typical misfortunes such as when a service client is effectively held captive to a consultant who refuses to release vital service information.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few consulting companies to provide round-the-clock system monitoring services powered by MS Operations Manager. Microsoft Operations Manager causes your network support to be proactive rather than reactive. By revealing possible issues before they result in lost productivity, system monitoring can save your IT network from stressful and costly service losses.
To get started with Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.