Fast and Affordable Remote Support for Yonkers Networks
For organizations in Yonkers or anywhere in New York, Progent offers online help for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to help with complex infrastructure issues, as well as the services of CISSP-qualified security consultants to help with high-level security architecture and troubleshooting jobs.
Progent's remote technical support engineers provide excellent value because they possess the real-world background and have access to the sophisticated technology needed to resolve most network problems rapidly. Efficient support reduces immediate costs since service calls use up minimal billable consulting minutes. Online help also avoids the cost of sending an engineer to your office. Your company benefits additionally in indirect costs by minimizing or eliminating system downtime and related costs stemming from business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's extensive remote consulting experience is particularly valuable in environments that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an option.
Progent's pricing model for remote support is structured to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you pay just for the services that you actually get. In contrast to typical online support organizations, Progent requires no initialization charge or minimum payments. Progent's per-minute billing unit and clean model for pricing avoid scenarios where fast repairs manage to end up as major tabs. Progent's skill at handling problems efficiently means you spends less money.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a set of customized technologies and field-tested processes that allow the maximum level of effectiveness for remote technical support and repair for IT networks of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the consultants of Progent's Technical Response Center to access your company's computer system without breaching system security.
Progent's proven customer support database system maintains comprehensive documentation for all support that Progent's customers have received. Progent's authorized engineers have the benefit of the details of support provided to every Progent client by any engineer. This archive of anomalies and repairs is stored as a readily retrievable support database that allows Progent's online support engineers to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support grows over time. Progent's extensive list of accreditations and working associations with important industry leaders including Cisco and Microsoft make available other vast technical knowledge bases and permit quick access to manufacturers' in-house product engineers so Progent's remote consulting experts are able to determine the most efficient solutions quickly.
Online technical services provided by Progent to businesses in Yonkers and anywhere in the state of New York include:
Authorized Windows Support
Progent's Microsoft-premier remote support engineers can deliver computer problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can help your company with a broad variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server application development,
Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2017 expertise,
SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Office Access Application Development,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of cost-effective PC desktop support services to assist you company to deploy, configure, repair, and administer workstations and laptops based on Microsoft Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs along with your web-facing mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the premier recognition for network infrastructure professionals, and indicates a person's networking knowledge at the master level. CCIEs know how to deal with the most difficult challenges occurring in network design, deployment, management, protection, and problem solving. Cisco CCIEs operate closely with Cisco's in-house product support engineers in isolating problems with IOS Software network administration utilities and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs are an exceptional value since their depth of experience allows them to resolve problems quickly. In typical instances, less experienced service providers can wrestle for many hours or days with the same problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can tie into your network by means of state-of-the-art on-line troubleshooting tools in order to provide efficient, secure, and affordable diagnosis and remediation.
Progent's CCIEs can provide expertise in the complete line of Cisco's industry-leading family of connectivity devices by providing consulting services such as:
CISM and CISSP Certified System Security Consultants
Progent's certified CISM and CISSP security and compliance experts offer a range of system protection solutions to improve the immunity of your Windows, Apple macOS and OS X, or Linux network against assaults or help your business to recuperate rapidly following a damaging penetration. Security support services offered by Progent include: in depth data security analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; quick recovery from malicious attacks; setting up firewalls; building safe techniques for off-site and mobile access; guarding your email system from viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote consulting to help businesses of all sizes connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that utilize local resources as well as cloud services. To help you to integrate public clouds with networks, Progent can provide a range of public cloud migration support services such as Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent process for recovering services rapidly following an outage. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and fixes and can produce reports to verify complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, configure, test and administer a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for managing private and hybrid cloud solutions that deliver maximum availability, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high level of automation regardless of the physical components making up the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists offer phone-based consulting services to address a wide range of information technologies including system infrastructure, messaging solutions, system and operational security, plus UNIX and Windows coexistence. For server hardware economization and easy management in environments that include Linux-based systems and Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also assist with migration from legacy applications to Windows or Linux-powered environments. Progent's team-based methodology for resolving network problems enables quick escalation, when required, to consultants with task-relevant experience to tackle complex situations. This expedites repair of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can provide urgent phone-based assistance resolving anomalies within UNIX/Linux networks powered by popular derivatives of UNIX such as:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, fixed-price managed services designed to allow small and mid-size businesses to utilize the same cutting-edge technology deployed by some of the world's leading enterprises. The ProSight suite of network management outsourcing services addresses all critical aspects of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to automate the complete malware attack lifecycle including blocking, identification, mitigation, remediation, and forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of critical data, apps and virtual machines that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to deliver web-based control and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, track, enhance and debug their connectivity appliances like switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating appliances that require critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management staff and your Progent consultant so that all potential issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security standards, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The interview is intended to assess your company's ability either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup system that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract IT projects. Billing charges for longer-term development or consulting projects are set based on the qualifications of the consultants assigned. Progent's background in these special areas of computer technology enables customers to complete major initiatives economically and on time. Progent's project-based remote consulting solutions include:
How Your Yonkers Company Can Contact Progent's Remote Support Experts
Call Center Services
Progent's Call Center support alternatives for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Help Desk outsourcing services are intended for businesses who don't have the money or time to assemble and manage an in-house Call Center but who need fast access to a reliable Help Desk with professional telephone support as well as the ability to escalate the most challenging tasks to high-level engineers.
Progentís Virtual Help Desk is intended for bigger businesses and acts as a transparent addition to your established Call Center resources. Progent's Virtual Help Desk can serve as a an escalation resource to handle complex network issues, or be available in hectic circumstances when your ordinary support engineers are swamped.
Progent's Help Desk Call Center team of seasoned network professionals offers your workers in Yonkers or anywhere in the state of New York immediate communication with an efficient network service group with substantial experience delivering phone support and remote repair service for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk Call Center perception as a key enabler of business productivity, and Progent's goal is to resolve instead of just annotate technical problems.
- Applications Services: Education, Programming, and Problem Solving
Progent's Applications Experts staff provides remote and in-depth consulting expertise and education in special business application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver expertise, programming, and education for familiar Microsoft business applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To learn more on Progent's consulting, customization, and education services, go to Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of System Center 2016, expand or optimize an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Yonkers, or anywhere in the state of New York, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager support. Progent can configure SCOM to accommodate your business so that your network support is proactive and automated. By anticipating possible issues before they cause downtime, proactive monitoring can ward off inconvenient and costly information system crises. Progent can also use system monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or environments based on a combination of operating systems.
To get in touch with Progent about urgent remote support with Windows, macOS and OS X, or Linux networks, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
For offices and startups in Yonkers or anywhere in the state of New York, Progent's online network support specialists can deliver effective and affordable system support whenever your company requires it. More than 15 years of delivering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to fix network problems quickly while eliminating the cost and lost productivity that comes with on-premises service visits.
Even if your Yonkers office deals with a regular freelance consultant or employs a full time organization that know how to deal with typical computer problems, Progentís Microsoft certified consultants can still offer a convenient and seamless remote expansion of your local resources for situations when your usual service personnel either don't have the availability or the expertise to address sudden network emergencies or particularly tough integration projects.
Benefits of Progent's Network Help for Organizations in Yonkers
Progent's remote support services allow your Yonkers organization to experience the benefits of on-call, world-class network support without the cost of managing a full-time IT staff. Your information system will derive greater business value by becoming increasingly available, productive, and secure. Benefits to your company include:
- Seamless remote extension of your local support resources
With most businesses in Yonkers or anywhere in New York, local computer support providers, whether made up of independent consultants or a full-time maintenance staff, can resolve typical technical problems. On the other hand, major troubles sometimes occur when local resources are too busy or absent, and some problems may be associated with technology that is unfamiliar to your onsite service technicians. In these cases, Progent's online service specialists provide an easy, quick, and affordable way to augment your local resources and to convey valuable information to increase your capability to deal with downstream problems locally.
- Less Dependence on Individual Consultants
For network maintenance, smaller organizations often rely on individual freelance consultants. While freelance consultants have smaller internal costs than big consulting firms and can often charge lower rates, they are often overbooked, making it difficult to respond rapidly to urgent situations. If an independent service provider is busy with another client, sick, on a trip, or in class, the lack of reserve personnel may force your company to go without assistance during an IT crisis. As your company grows, system downtime and problems with critical software are more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides a dependable source of backup service expertise to insure your network remains available.
- Build a Scalable Basis for Smooth Growth
Companies typically start with an information system implemented on a shoestring budget. Without a strong infrastructure, slap-dash repairs can get piled onto an unstable foundation. When a company grows, stability and scalability issues can impede the success of the business. Such poorly built systems need proper analysis, smart strategic planning, and wide IT expertise to evolve to a network infrastructure able to deliver the stable foundation to handle current business requirements and facilitate downstream growth.
- Work with Problem Solvers Instead of Technology Sellers
Smaller organizations require guidance and technical training to negotiate an ever more complicated array of technology alternatives capable of accelerating business growth and improving efficiency. They do not need a network engineer who is trying to earn a commission on a certain vendor's technology. Network support and product sales can lead to a scenario where the proposed
solution is designed around a profitable technology rather than the true needs of a business. Progent eliminates these conflicts by offering just services instead of products. This allows Progent to match IT consulting with the best interests of customers.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical expertise, fine tuned support software, and understanding of corporate IT enable offices to avoid the limitations of excessive reliance on smaller service organizations, independent freelance consultants, or limited in-house IT help.
Progent adds value by providing:
How Does Our Company Begin Getting Online Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average more than a decade of real-world professional experience, at the front lines of IT support, performing a wide variety of technical projects for an extensive array of businesses. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting personnel. This ensures that you get not just expert IT skills, but also a consultant with proven approaches for applying technical knowledge to repair real-world IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for remote service and on-site help per minute. Consequently, you are billed only for received services. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no minimum fee and requires no retainer for services provided during regular business hours. Many support organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast fixes so you will not be forced to allow simple problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or local support firms who offer scant documentation or details of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service reports sent by every staff member to every client. The discipline of documenting and archiving support activity results in more effective service and avoids a slew of common problems such as when a support client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to offer 24x7 remote monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By revealing potential issues before they cause downtime, network monitoring can save your IT network from painful and expensive availability losses.
To initiate Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.