For small companies in Yonkers or anywhere in the state of New York, Progent offers support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Microsoft technology. Progent has delivered online troubleshooting to businesses in every state in the U.S. (See Progent's client testimonials). Progent also can furnish the expertise of CCIE-qualified network specialists for complex infrastructure problems, as well as the services of CISA and CISSP-accredited security consultants to handle high-level security design and business continuity preparedness.
Progent's remote technical support engineers represent exceptional value due to the fact that they are equipped with the real-world experience and the sophisticated tools to solve most network issues quickly. Efficient support reduces immediate expenses since service calls take up fewer billable consulting minutes. Online support also avoids the expense of dispatching an engineer to your location. Your organization saves even more in indirect costs by reducing or eliminating system downtime and related costs stemming from business disruption, upset clients, unproductive workers, and de-focused executives.
Progent's billing model for online help is designed to get the most out of your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are billed only for the services that you receive. In contrast to typical online support organizations, Progent imposes no service activation charge or minimum fees. Progent's one-minute billing unit and clean model for billing do away with scenarios where fast solutions somehow end up as substantial tabs. Progent's penchant for handling problems quickly translates into your business spending less money.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has refined an arsenal of customized technologies and field-proven processes which allow the highest level of effectiveness for remote technical support and repair for small business IT systems. Progent provides safe VPN support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN connectivity permits the experts of Progent's Technical Response Center to connect to your company's environment remotely without breaching network security.
Progent's highly evolved service database application stores comprehensive documentation for the service that Progent's customers have received. Progent's authorized engineers have access to the specifics of assistance delivered to each client by every Progent consultant. This history of anomalies and resolutions is structured as a readily accessible internal database that allows Progent's remote technical engineers to communicate their knowledge company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's high-level accreditations and close associations with important industry leaders including Cisco and Microsoft permit access to additional vast technical knowledge bases and allow priority response from vendors' internal engineering staff so Progent's remote service specialists can find the most efficient resolutions quickly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To access Progent's remote support in Yonkers or anywhere in New York or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Urgent Support.
Remote Technical Services Offered Progent
Progent's phone-based support engineers offer advanced credentials in a comprehensive set of technologies. This breadth of capability allows Progent's engineers to address practically any crisis that may take place in a small or midsize business information system. Certificates awarded to Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), and Design Professional.
To provide assistance to companies with multi-OS networks, Progent also offers access to engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.
Phone-based support available from Progent to customers in Yonkers and anywhere in the state of New York include:
Additional Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services cover a wide array of computer technology including system architecture, email systems, network and operational security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server economization and simplified management, and migration from legacy systems to the latest Windows or Linux-based environments. Progent's group-based methodology for solving technical problems promotes quick escalation, when required, to consultants with appropriate expertise to tackle complex situations. This expedites repair of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX/Linux support engineers can offer emergency remote help for resolving problems affecting UNIX/Linux networks based on leading versions of UNIX such as:
Important Linux platforms for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure consultants, and validates a consultant's technical skills at the master level. Cisco CCIEs know how to resolve the most difficult problems surrounding network planning, installation, administration, security, and problem solving. CCIEs operate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network management utilities and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs are an exceptional cost-effectiveness because their deep experience permits them to find solutions for the most complex problems rapidly. In typical cases, less seasoned service providers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can fix in a few minutes.
Few support firms make Cisco-qualified CCIEs available to help small and medium sized companies. Progent can provide fast phone access to a Cisco-qualified CCIE so your company can receive urgent help for serious network infrastructure problems that are impacting worker efficiency but are outside the scope of your local IT support providers. Progent's Cisco CCIE consultants can communicate with your computer system via advanced remote troubleshooting tools in order to perform fast, secure, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's top-selling selection of connectivity products including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network technology.
Authorized Windows Experts
Progent's Microsoft-certified remote service experts offer network problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the assistance of consulting engineers who can help you with a wide range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint Server 2019 design and deployment,
Skype for Business Server planning and deployment support, Lync Server integration and Office Communications Server upgrade, Microsoft Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of remote desktop consulting and support services including Windows 7 migration, preparing for to 64-bit workstation software, configuring Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's certified CISSP and ISSAP security consultants can provide a variety of system protection solutions that can improve the protection of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against attacks or help you to clean up rapidly after a serious breach. Security support services offered by Progent include: thorough security audits utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from malicious attacks; installing firewalls; building secure mechanisms for remote and mobile communication; defending your email infrastructure from viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting to help organizations of any size integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that combine on-premises resources as well as public clouds. To assist you to integrate cloud services with networks, Progent offers a variety of public cloud migration services such as Office 365 integration with on-premises Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering advanced consulting support online, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent can provide the skills of seasoned online consulting professionals for contract projects that small businesses often request. Progent's rates for longer-term development or consulting projects are determined based on the qualifications of the consultants required. Progent's background in these special fields of computer technology enables customers to execute major initiatives economically and on time. Progent's special online consulting services include:
How Your Yonkers Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk programs for small companies with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Standard Call Center support services are a convenient solution for smaller companies who lack the resources to assemble and manage an in-house Call Center but who want fast communication with a dependable Help Desk with professional phone assistance plus the in-depth expertise to escalate complex tasks to advanced consultants.
Progentís shared Help Desk services make it possible for your business to split responsibilities for Help Desk services transparently between your IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution based on the leading PSA platform for handling end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can aid you in establishing an efficient new Call Center or improving your existing one, evaluating or enhancing Call Center software to meet the particular demands of your company, or providing temporary phone support personnel to work with your existing Call Center resources to deal with unusually busy events such as software migrations, mass upgrades, or installing brand new business software.
Progent's Help Desk Call Center team of veteran network professionals gives your computer users in Yonkers or anywhere in the state of New York immediate contact with an effective network service resource with substantial background offering phone consulting and online diagnostics for computer environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk perception as a key contributor to company performance, and Progent's intent is to solve and not merely document technical issues.
Business Applications Support: Training, Customization, and Integration
Progent's Applications Consulting Group can supply phone-based professional engineering expertise and education in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft business applications such as Microsoft CRM, Office Project, Word, and Office Excel. To find out additional information concerning Progent's expertise, customization, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Mac experts can promote the artistic elements of Macintosh environments by providing remote consulting support and education in graphics, audio, and video. Progent's support professionals offer help in a large selection of Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific jobs such as scanning or digitizing audio or video or configuring an audio/video production lab.
Remote Network and Server Monitoring Support
Progent offers businesses in Yonkers, or anywhere in the state of New York, remote computer system monitoring support based on Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent for your environment so that your network maintenance is proactive rather than reactive. By detecting potential trouble spots before they result in full-scale emergencies, remote monitoring can avoid disruptive and costly service failures. Progent can also provide help with system monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or networks powered by multiple platforms.
To contact Progent about emergency online expertise with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.