For small companies located in Yonkers or anywhere in New York, Progent provides support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Windows technology. Progent has delivered remote troubleshooting to businesses in every state in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for challenging infrastructure issues, plus the assistance of CISA and CISSP-certified security engineers to handle high-level security architecture and business continuity planning.
Progent's online support engineers offer exceptional leverage because they are equipped with the real-world background and the sophisticated technology to resolve most information system problems rapidly. Efficient support lowers direct expenses since solutions require fewer chargeable consulting minutes. Remote support also eliminates the cost of sending an engineer to your location. Your organization benefits additionally in indirect costs by reducing or eliminating system downtime and related losses due to business discontinuity, upset clients, unproductive workers, and de-focused management.
Progent's pricing model for online help is structured to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you owe only for the services that you receive. In contrast to typical remote support firms, Progent asks for no service activation fee or minimum fees. Progent's one-minute granularity and clean policy for billing do away with scenarios where fast solutions somehow end up as substantial invoices. Progent's skill at disposing of technical issues efficiently translates into your business spending less money.
Progent's Remote Service Technologies
Over the years, Progent has fine tuned an array of customized tools and proven processes that permit the maximum degree of effectiveness for online consulting and repair for small company computer networks. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN access permits the consultants of Progent's remote service group to communicate with your company's computer system remotely without compromising system security.
Progent's advanced customer support reporting application includes comprehensive documentation describing the service that Progent's customers have received. Progent's staff service personnel have the benefit of the details of all help provided to each Progent client by every Progent engineer. This archive of trouble tickets and fixes is structured as a quickly retrievable proprietary database that allows Progent's remote support professionals to share their knowledge company-wide to ensure that the value of Progent's support grows daily. Progent's high-level certifications and close associations with major vendors including Cisco and Microsoft make available other extensive technical databases and allow fast response from manufacturers' in-house engineering staff with the result that Progent's online consulting specialists can find optimal resolutions in the least time.
Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's phone services in Yonkers or anywhere in New York or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for IT help, visit Immediate Urgent Support.
Remote Network Support Services Offered Progent
Progent's remote consulting experts possess certified skills in a comprehensive array of disciplines. This broad scope of IT skills enables Progent's engineers to resolve virtually any crisis likely to occur in a small business information system. Certifications earned by Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To support clients with mixed-OS environments, Progent also offers the services of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Remote technical support services provided by Progent to customers in Yonkers and throughout the state of New York include:
Additional Support Programs Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services address a wide array of computer technology such as network architecture, email systems, system and process security, UNIX/Linux and Windows coexistence, virtual server products for server economization and simplified management, and migration from legacy systems to the latest MS Windows or Linux solutions. Progent's group-based methodology for resolving technical problems promotes fast escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can offer emergency phone-based help for analyzing anomalies within UNIX, Linux, or Solaris systems powered by leading variants of UNIX such as:
Major Linux variants for which Progent can provide expertise include:
- Apple macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE certification is the highest accreditation for networking consultants, and certifies a person's networking knowledge at the expert level. Cisco CCIEs know how to deal with the most difficult problems surrounding network infrastructure planning, integration, management, protection, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network administration utilities and coming up with alternate approaches or locating program updates. CCIEs provide exceptional cost-effectiveness because their depth of experience allows them to fix even the most difficult problems quickly. In typical instances, less seasoned engineers can struggle for hours or even days with identical tasks that a Cisco CCIE can fix in a few minutes.
Few service organizations make CCIEs available to support small and medium sized companies. Progent offers fast phone access to a Cisco-qualified CCIE so your company can get urgent help for severe network infrastructure issues that are hurting worker efficiency but are not within the experience of your local IT support group or consultant. Progent's Cisco CCIE engineers can tie into your network using sophisticated on-line troubleshooting tools in order to perform efficient, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's market leading family of connectivity products including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.
Authorized Windows Experts
Progent's Microsoft-premier remote support professionals can deliver network repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the assistance of support professionals who can assist you with a broad range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2016 Server migration, Exchange Server 2013 integration,
Exchange 2010 maintenance,
SharePoint 2013 application development,
Skype for Business migration consulting, Microsoft Lync Server management and Microsoft Office Communications Server upgrade, Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online planning,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of online PC desktop services including Microsoft Windows 7 migration, upgrading to 64-bit desktop software, integrating Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's certified CISSP, ISSAP, and CISM security consultants can provide a variety of system protection solutions to enhance the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows network against internal or external threats or assist you to recover quickly following a damaging penetration. Security services available from Progent cover in depth security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; rapid recovery from virus and worm attacks; configuring firewalls; designing secure mechanisms for remote and mobile connectivity; defending your email infrastructure from spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting support to help companies of any size connect their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can help you to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that utilize physical IT assets as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent offers the skills of seasoned remote consulting experts for special IT projects that small businesses frequently request. Billing rates for longer-term consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these special areas of information technology enables clients to execute major initiatives economically and on time. Progent's project-based remote engineering solutions include:
How Your Yonkers Business Can Contact Progent's Remote Service Professionals
Help Desk Services
Progent's Call Center service offerings for small and midsize companies with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing support services are well suited for smaller businesses who lack the money or time to assemble and manage an internal Help Desk Call Center but who want fast response from an efficient Help Desk Call Center with professional phone support plus the in-depth expertise to escalate the most challenging trouble tickets to advanced engineers.
Progentís Virtual Call Center is designed for bigger companies and acts as a transparent supplement to your current Helpdesk team. Progent's Virtual Help Desk can operate as an escalation alternative to resolve the most difficult computer system issues, or be available in hectic situations when your ordinary service providers are swamped.
Progent's Call Center consulting support can guide you in establishing an efficient new Help Desk or revamping your current one, evaluating or customizing Help Desk Call Center software products to address the particular requirements of your company, or adding occasional online personnel to supplement your internal Call Center group to deal with high-demand scenarios like software transitions, major updates, or installing new applications.
Progent's Help Desk team of experienced information technology professionals gives your clients in Yonkers or anywhere in the state of New York immediate assistance from a large network service group with substantial experience providing phone help and online troubleshooting for IT systems that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Call Center recognition as a major driver of company success, and Progent's intent is to fix instead of simply document IT problems.
Business Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team can supply remote and in-depth engineering expertise and training in specific business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver expertise, customization, and education for popular Microsoft business applications including CRM, Project, MS Word, and Office Excel. To read additional information concerning Progent's consulting, custom programming, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Apple Mac consultants can nurture the artistic components of Macintosh environments by offering remote consulting services and training in graphics, sound, and motion video. Progent's support professionals offer expertise in a range of Apple Mac creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with specific jobs such as scanning or digitizing audio/video or setting up an audio/video post production facility.
Online Network and Server Monitoring Support
Progent offers companies in Yonkers, or anywhere in the state of New York, online computer system monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent for your business so your network support is proactive and automated. By uncovering looming problems before they expand into downtime, proactive monitoring can minimize inconvenient and costly network crises. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft systems, or networks that incorporate a mix of operating systems.
To get in touch with Progent about emergency online assistance with UNIX/Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or see Contact Progent.