For small and midsize businesses located in Yonkers or anywhere in New York, Progent provides support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Microsoft Windows technology. Progent has delivered remote support to businesses in every state in the United States. (See Progent's client recommendations). Progent also offers the expertise of Cisco CCIE-certified network specialists for complex infrastructure issues, plus the services of CISSP-accredited security consultants to help with advanced security architecture and business continuity preparedness.
Progent's online technical support engineers represent exceptional leverage because they are equipped with the real-world experience and the sophisticated tools to solve the majority of information system problems rapidly. Efficient support reduces immediate costs since service calls accumulate a smaller number of billable minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your company benefits even more with incidental expenses by minimizing or avoiding system downtime and related costs stemming from business disruption, upset clients, idle workers, and distracted executives.
Progent's pricing policy for online help is designed to get the most out of your network support dollar. Progent bills per minute for telephone-based assistance, so you are invoiced exclusively for the support that you actually get. In contrast to typical remote service firms, Progent asks for no service activation fee or minimum job duration. Progent's per-minute billing unit and simple model for billing eliminate scenarios where speedy. minor fixes somehow end up as substantial invoices. Progent's skill at solving problems efficiently translates into your business saving money.
Progent's Remote Support Technologies
Over time, Progent has developed an array of customized technologies and field-proven processes which allow the highest degree of effectiveness for online engineering help and troubleshooting for small and midsize company information networks. Progent provides safe VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN connectivity enables the consultants of Progent's online support team to access your company's environment remotely without breaching network security.
Progent's highly evolved customer support reporting application maintains comprehensive documentation of the support that Progent's customers have received. Progent's staff service personnel have access to the records of assistance rendered to every client by every engineer. This history of problems and resolutions is organized as an easily accessible proprietary database that allows Progent's remote technical professionals to share their experiences with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's advanced accreditations and close associations with important technology companies including Cisco and Microsoft permit access to additional vast technical databases and allow quick response from manufacturers' in-house product engineers so Progent's online consulting experts can determine the best solutions quickly.
Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote services in Yonkers or anywhere in New York or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Emergency Support.
Remote Technical Services Offered Progent
Progent's online technical support engineers possess credentials in an extensive set of disciplines. This broad scope of IT skills permits Progent's consultants to handle practically any emergency that may take place in a small or midsize company network. Credentials earned by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, CCVP, and Design Associate.
To support clients with mixed-platform networks, Progent also offers the services of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote support services Offered by Progent to small businesses in Yonkers and anywhere in the state of New York include:
Additional Consulting Services Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online consulting services address a wide array of information technology such as system architecture, messaging solutions, system and process security, UNIX and Microsoft Windows coexistence, virtual server technologies for server consolidation and simplified administration, and migration from legacy systems to the latest MS Windows or Linux environments. Progent's team-based methodology for solving technical problems enables quick escalation, when required, to engineers with appropriate experience to tackle complex scenarios. This accelerates repair of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can offer emergency online help for resolving problems affecting UNIX/Linux networks based on leading variants of UNIX such as:
Major Linux variants for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE certification is the highest recognition for network engineers, and certifies a consultant's network technology skills at the expert level. CCIEs can handle even the most complex challenges surrounding network planning, installation, management, protection, and troubleshooting. CCIEs work closely with Cisco's internal engineers in analyzing problems with Cisco IOS Software network administration tools and developing alternate approaches or locating program patches. CCIEs represent an excellent value because their deep expertise enables them to resolve the most difficult problems quickly. In typical cases, less qualified service providers can wrestle for hours or days with identical problems that a Cisco-qualified CCIE can fix in minutes.
Few consulting organizations make Cisco CCIEs available to assist small and medium sized companies. Progent offers fast telephone access to a CCIE so you can receive immediate assistance for complex network infrastructure issues that are crippling business efficiency but are beyond the comfort zone of your ordinary network support personnel. Progent's Cisco-qualified CCIE engineers can communicate with your environment via sophisticated remote troubleshooting technology to perform fast, secure, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's industry-leading family of infrastructure appliances including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) products.
Authorized Windows Expertise
Progent's Microsoft-certified online support engineers can provide network problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the assistance of support engineers who can assist you with a wide variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint Server 2019 design and deployment,
Skype for Business planning and deployment support, Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a full range of online PC desktop support services including Microsoft Windows 7 integration, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Premier System Security Consultants
Progent's certified CISSP, ISSAP, and CISM security engineers offer a variety of system protection services that can enhance the defenses of your UNIX/Linux, Sun Solaris, Mac or Windows network against internal or external threats or help you to recover rapidly after a damaging breach. Security consulting services offered by Progent cover thorough network security evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; fast cleanup after virus and worm assaults; setting up firewalls; designing secure architectures for remote and mobile access; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online support to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that combine on-premises IT assets along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of background providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent offers the skills of seasoned remote consulting experts for special IT projects that small businesses often need. Progent's rates for longer-term development or consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these important areas of information technology enables customers to execute critical initiatives within budget and on schedule. Progent's project-based online engineering services include:
How Your Yonkers Business Can Contact Progent's Remote Service Professionals
Help Desk Support
Progent's Help Desk Call Center service options for small and midsize companies with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Call Center support services are ideal for small businesses who don't have the money or time to assemble and manage an in-house Call Center but who require fast access to an effective Call Center with professional telephone assistance as well as the technical depth to escalate complex trouble tickets to high-level engineers.
Progentís shared Help Desk services make it possible for your business to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution built around the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Call Center consulting services can aid you in establishing an efficient new Help Desk Call Center or improving your existing organization, evaluating or customizing Help Desk Call Center software products to address the special requirements of your company, or providing temporary phone support staff to work with your in-house Help Desk Call Center team to deal with unusually busy situations like software transitions, mass upgrades, or rolling out new applications.
Progent's Help Desk team of seasoned network experts gives your workers in Yonkers or anywhere in the state of New York fast access to a large technical support resource with substantial background providing phone help and remote troubleshooting for computer environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk the reputation as a solid driver of business success, and Progent's policy is to solve rather than just document technical problems.
Applications Support: Training, Customization, and Integration
Progent's Applications Consulting staff provides phone-based and in-depth engineering expertise and training in specific business application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Office Word, and Microsoft Office Excel. To learn additional information concerning Progent's expertise, custom development, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Apple Mac professionals can nurture the imaginative components of Mac computing by delivering phone-based consulting services and education in imaging, audio, and motion video. Progent's support professionals can provide expertise in a large selection of Mac creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with common jobs such as scanning or digitizing audio or video or building an audio/video production facility.
Remote Network and Server Monitoring Support
Progent can provide businesses in Yonkers, or anywhere in the state of New York, online computer system monitoring services centered around Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to suit your environment so your network maintenance is proactive rather than reactive. By anticipating possible problems before they result in network outages, automated monitoring can minimize stressful and costly network crises. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or environments based on multiple operating systems.
To get in touch with Progent about emergency remote expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Online Support, call 1-800-993-9400, or refer to Contact Progent.