UNIX, Linux, Solaris, and Apple Mac OS X Remote Support Services for

For small companies located in Yonkers New York, Progent provides help for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Microsoft Windows technology. Progent has provided remote troubleshooting to companies in every state in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for challenging connectivity issues, plus the assistance of CISSP-accredited security engineers to handle advanced security architecture and business continuity preparedness.

Progent's online technical support services offer excellent leverage due to the fact that they have the real-world background and the sophisticated tools to resolve most network problems quickly. This reduces immediate costs because service calls require fewer chargeable consulting minutes. Online support also eliminates the expense of sending a consultant to your office. Your company saves even more in incidental expenses by reducing or avoiding system outages and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives.

Progent's pricing policy for online help is structured to stretch your IT service investment. Progent bills by the minute for telephone-based assistance, so you pay just for the services that you receive. In contrast to many remote service organizations, Progent asks for no service activation fee or minimum fees. Progent's one-minute billing unit and clean model for pricing do away with situations where fast repairs somehow end up as large tabs. Progent's penchant for dealing with problems efficiently translates into your company spending less money.

Progent's Remote Service Tools
Over the years, Progent has refined a set of customized tools and field-tested processes that promote the highest degree of efficiency for remote help and troubleshooting for small company IT systems. Progent provides secure VPN support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN technology enables the engineers of Progent's remote service group to access your network without violating system security.

Progent's highly evolved service reporting application maintains comprehensive histories of the service that Progent's customers have been provided. Progent's team engineers have access to the records of assistance provided to each customer by any Progent consultant. This history of issues and resolutions is stored as a quickly exploitable proprietary knowledge base that allows Progent's online technical experts to share their experiences with the whole team to ensure that the value of Progent's support services improves daily. Progent's high-level accreditations and working relationships with key vendors including Cisco and Microsoft make available additional extensive support databases and permit fast response from manufacturers' in-house support staff with the result that Progent's online consulting experts can find the best resolutions promptly.

Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Technical Support from Progent
To access Progent's remote support in Yonkers New York or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Emergency Support.

Online Technical Services Provided by Progent
Progent's online network support professionals have certified skills in an extensive array of products and technologies. This broad scope of capability permits Progent's consultants to handle almost any crisis likely to take place in a small or midsize business information system. Credentials awarded to Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.

To provide assistance to clients with mixed-operating system networks, Progent also provides access to engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.

Remote services Offered by Progent to small businesses in Yonkers include:

• UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services cover a broad array of information technology such as network infrastructure, messaging solutions, system and process security, UNIX and Windows coexistence, VMware products for server consolidation and easy administration, and transitioning from older systems to current Windows or Linux-based environments. Progent's team-based methodology for resolving network issues promotes quick escalation, when required, to consultants with task-relevant expertise to handle challenging situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers support expense.

  Progent's UNIX/Linux support engineers can offer emergency remote assistance for analyzing problems within UNIX, Linux, or Solaris networks powered by popular versions of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX
  • HP-UX
  • BSD
  • SCO
  • SGI/Irix
  Major Linux platforms for which Progent offers expertise include:
  • RedHat Linux
  • SUSE Linux
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking consultants, and certifies a consultant's networking skills at the expert level. Cisco CCIEs can handle the most complex problems associated with network planning, deployment, management, security, and problem solving. Cisco qualified CCIEs work closely with Cisco's internal support staff in analyzing problems with IOS network management utilities and developing alternate approaches or identifying software updates. Cisco qualified CCIEs offer excellent cost-effectiveness since their broad experience allows them to find solutions for the most complex problems quickly. In typical instances, less experienced engineers can wrestle for hours or days with the same tasks that a Cisco CCIE can fix in a few minutes. Few service firms make Cisco CCIEs accessible to assist small and mid-size companies. Progent can provide quick telephone access to a Cisco-qualified CCIE so you can get timely support for complex network problems that are lowering worker efficiency but are not within the scope of your ordinary IT maintenance group or consultant. Progent's Cisco CCIE support experts can communicate with your computer system via sophisticated on-line support technology in order to provide fast, secure, and affordable analysis and repair. Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's market leading family of connectivity products such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network technology.

• Authorized MS Windows Support
  Progent's Microsoft-premier remote service experts can provide computer repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can assist your company with a wide range of platform support such as Microsoft Windows Server 2022 planning and integration support, Microsoft Windows Server 2019 expertise, Microsoft Windows Server 2016 migration support and hybrid cloud solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 migration (help, assistance, Microsoft Exchange 2019 deployment, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 management, SharePoint 2016 migration and hybrid deployment expertise, SharePoint Server 2019 design and deployment, Microsoft Teams planning and integration, Skype for Business migration support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring, Project Server planning, Small Business Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition can deliver a full range of remote desktop support including Windows 11 migration and planning and implementing Microsoft 365 cloud solutions for Windows workstations.

• CISSP and ISSAP Certified Network Security Specialists
  Progent's certified CISSP and ISSAP security engineers offer a variety of system protection services to improve the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against attacks or assist you to recuperate rapidly after a damaging breach. Security services offered by Progent cover in depth network security audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; fast cleanup after virus and worm attacks; configuring firewalls; building safe architectures for off-site and mobile connectivity; guarding your email infrastructure from viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide expert remote consulting services to help organizations of all sizes connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can assist your IT team to plan and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that combine on-premises IT assets along with cloud services. To help you to integrate cloud services with networks, Progent can provide a range of cloud integration services that include Microsoft 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of experience providing high-level consulting support online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.

• Help Desk Support
  Progent's Call Center support programs for small and midsize businesses with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Standard Call Center services are intended for smaller organizations who lack the budget to build and maintain an internal Help Desk Call Center but who want quick communication with a dependable Help Desk with proficient phone assistance as well as the available expertise to escalate complex trouble tickets to high-level engineers.

  Progent's shared Help Desk services make it possible for your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution built around the top professional services automation (PSA) tool for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.

  Progent's Help Desk consulting expertise can aid you in building an efficient new Call Center or improving your current organization, identifying or customizing Help Desk Call Center software products to meet the special requirements of your company, or adding occasional online personnel to reinforce your in-house Help Desk Call Center team to handle demanding situations such as software migrations, mass upgrades, or rolling out new applications.

  Progent's Call Center staff of seasoned information technology consultants provides your clients in Yonkers New York fast contact with an efficient technical support resource with extensive experience providing telephone-based consulting and online repair service for networks powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk the reputation as a key enabler of company success, and Progent's aim is to fix instead of merely report technical problems.

• Applications Support: Training, Programming, and Problem Solving
  Progent's Applications Consulting Team can supply online advanced consulting support and education in special application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and education for Microsoft business applications such as Microsoft CRM, MS Project, Word, and Microsoft Office Excel. For more on Progent's consulting, customization, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.

  Progent's Apple Mac experts can nurture the creative components of Mac computing by delivering phone-based consulting support and training in graphics, audio, and video. Progent's support professionals can provide expertise in a range of Apple Mac creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with special projects like capturing or digitizing audio or video or integrating an audio/video post production studio.

  Remote Network Monitoring Services
  Progent can provide businesses in Yonkers New York remote network monitoring services powered by MS Operations Manager network monitoring and reporting, adapted by Progent for your environment so that your IT support is proactive and automated. By anticipating emerging issues before they evolve into full-scale emergencies, proactive monitoring can avoid stressful and expensive service crises. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or environments based on a variety of operating systems.

New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.