For small companies in Yonkers New York, Progent offers help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided remote support to businesses in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for challenging connectivity problems, plus the services of CISSP and CISM-accredited security consultants to handle high-level security design and business continuity planning.
Progent's online technical support engineers offer excellent leverage because they have the practical experience and the sophisticated tools to solve most network problems rapidly. Efficient support reduces direct costs since service calls take up fewer chargeable consulting minutes. Online help also eliminates the expense of sending an engineer to your office. Your organization benefits additionally in indirect costs by reducing or avoiding network outages and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and distracted management.
Progent's billing policy for online help is designed to maximize the impact of your IT service dollar. Progent charges by the minute for phone consulting, so you are charged exclusively for the support that you actually get. In contrast to many remote support firms, Progent asks for no initialization fee or minimum job duration. Progent's per-minute granularity and simple policy for pricing avoid scenarios where quick solutions somehow end up as substantial bills. Progent's penchant for handling technical issues efficiently results in your company saving money.
Progent's Remote Technical Support Tools
Over the years, Progent has developed an array of optimized technologies and proven methodologies that allow the highest level of efficiency for online engineering help and repair for small and midsize business IT networks. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN access enables the experts of Progent's remote service group to communicate with your company's system without breaching system security.
Progent's highly evolved customer support database system includes extensive histories for all support that Progent's customers have been provided. Progent's authorized service personnel have access to the records of all help rendered to every client by any Progent engineer. This archive of anomalies and resolutions is stored as a conveniently exploitable internal knowledge base that allows Progent's online support engineers to share their experiences company-wide to ensure that the quality of Progent's support grows over time. Progent's high-level certifications and working associations with major industry leaders including Cisco and Microsoft permit access to additional vast technical knowledge bases and allow quick access to manufacturers' internal engineering staff with the result that Progent's online consulting experts can come up with the best solutions in the least time.
Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's remote services in Yonkers New York or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for network support, go to Immediate Emergency Support.
Phone-based Network Support Services Provided by Progent
Progent's phone-based consulting engineers have credentials in an extensive set of products and technologies. This broad scope of IT skills allows Progent's consultants to tackle virtually any emergency that may occur in a small or midsize company information system. Certificates earned by Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, and Design Associate.
To support companies with mixed-platform networks, Progent also provides the skills of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Online support services provided by Progent to customers in Yonkers include:
Special Support Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services address a broad range of information technology such as network infrastructure, email systems, network and process security, UNIX and Microsoft Windows coexistence, virtual server technologies for server hardware economization and simplified management, and transitioning from legacy systems to current MS Windows or Linux-powered environments. Progent's group-oriented methodology for solving network issues enables fast escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This accelerates repair of critical problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX and Linux support engineers can provide emergency remote help for troubleshooting problems affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including:
Major Linux variants for which Progent can provide expertise include:
- Apple macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure engineers, and validates a consultant's networking knowledge at the expert level. CCIEs can resolve even the most stubborn challenges encountered in network design, installation, maintenance, security, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network administration utilities and coming up with workarounds or identifying program patches. Cisco qualified CCIEs are an exceptional value because their broad experience enables them to fix the most complex problems rapidly. In many instances, less experienced service providers can wrestle for many hours or even days with the same problems that a CCIE can dispose of in a few minutes.
Few service firms make CCIEs available to help small and medium sized companies. Progent offers fast telephone access to a Cisco authorized CCIE so your company can get immediate help for complex network infrastructure issues that are hurting business efficiency but are not within the experience of your ordinary IT maintenance resources. Progent's Cisco-qualified CCIE support experts can interface to your environment using advanced on-line troubleshooting tools to perform quick, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide assistance with all of Cisco's popular family of networking appliances including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst Series switches, as well as VPN solutions.
Authorized Microsoft Windows Support
Progent's Microsoft-certified online service professionals can deliver network repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the assistance of consulting professionals who can help you with a broad range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange Server 2019 integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint Server 2019 planning and deployment, Microsoft Teams planning and integration, Skype for Business Server planning and deployment consulting, Lync Server management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of remote desktop services such as Microsoft Windows 7 migration, moving to 64-bit desktop software, configuring Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Certified Network Security Experts
Progent's accredited CISSP and ISSAP security engineers can provide a variety of system protection services to improve the immunity of your UNIX, Linux, Solaris, Mac or Windows environment against assaults or assist your business to recover quickly after a damaging breach. Security solutions available from Progent cover comprehensive network security evaluation using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; fast recovery from virus and worm assaults; setting up firewalls; building safe mechanisms for off-site and mobile communication; guarding your email infrastructure against spam and DHA attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online support services to help businesses of all sizes integrate their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that seamlessly combine on-premises IT assets along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of experience delivering high-level consulting services online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent can provide the skills of seasoned online consulting professionals for contract projects that small companies frequently need. Progent's rates for ongoing development or consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these important fields of information technology allows customers to execute critical initiatives within budget and on schedule. Progent's special online consulting services include:
How Your Yonkers New York Business Can Contact Progent's Online Service Experts
Help Desk Call Center Support
Progent's Help Desk Call Center service offerings for small organizations with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Help Desk support services are ideal for small businesses who lack the budget to create an in-house Help Desk Call Center but who require fast response from a reliable Help Desk with professional phone assistance as well as the in-depth expertise to escalate the most challenging tasks to high-level consultants.
Progentís Co-managed Help Desk services allow your IT organization to split the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution built around the leading PSA tool for managing service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting support can assist you in establishing an effective new Help Desk or revamping your current organization, selecting or customizing Help Desk Call Center software products to address the special demands of your company, or providing temporary phone support staff to reinforce your internal Help Desk team to handle demanding events like software migrations, mass upgrades, or installing new applications.
Progent's Help Desk staff of experienced network consultants gives your customers in Yonkers New York instant contact with a reliable support group with extensive experience offering phone support and online troubleshooting for IT systems that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Call Center perception as a crucial enabler of company efficiency, and Progent's target is to resolve rather than merely track IT problems.
Business Applications Support: Training, Customization, and Problem Solving
Progent's Applications Experts Group provides online and in-depth consulting support and training in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and training for Microsoft business applications including CRM, Office Project, Microsoft Word, and Office Excel. For more information on Progent's consulting, custom development, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Mac experts can nurture the artistic facets of Macintosh computing by delivering phone-based help support and training in imaging, sound, and motion video. Progent's consultants offer expertise in a range of Macintosh applications including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with special jobs like scanning or digitizing audio/video or establishing an audio/video post production facility.
Online Network Monitoring Support
Progent offers companies in Yonkers New York remote computer system monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring, customized by Progent to fit your environment so that your computer maintenance is proactive rather than reactive. By exposing potential trouble spots before they result in crashes, remote monitoring can ward off stressful and expensive service crises. Progent can also provide help with system monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments based on a variety of operating systems.
To get in touch with Progent about emergency remote help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services