For small businesses in Yonkers or anywhere in the state of New York, Progent offers technical support for networks based on UNIX or Linux or for environments that feature a combination of UNIX and Windows platforms. Progent has provided online support to companies in every state in the U.S. (See Progent's customer recommendations). Progent also offers the expertise of CCIE-qualified engineers for complex connectivity issues, plus the services of CISA and CISM-certified security consultants to help with high-level security architecture and business continuity preparedness.
Progent's remote support engineers represent exceptional value due to the fact that they have the real-world background and the sophisticated tools to solve the majority of information system problems rapidly. This lowers direct expenses since service calls require fewer chargeable minutes. Remote support also avoids the cost of sending a consultant to your site. Your organization saves additionally in incidental expenses by reducing or avoiding network downtime and related losses stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused executives.
Progent's pricing policy for online support is designed to get the most out of your network support dollar. Progent bills by the minute for phone consulting, so you pay exclusively for the support that you actually get. Unlike many online support organizations, Progent requires no service activation charge or minimum fees. Progent's per-minute granularity and simple policy for pricing eliminate scenarios where quick solutions somehow turn into big invoices. Progent's skill at dealing with technical issues quickly translates into your company conserving money.
Progent's Online Support Technologies
Through years of experience, Progent has fine tuned an array of customized tools and field-tested methodologies which permit the maximum degree of effectiveness for online consulting and repair for small and midsize business IT networks. Progent offers protected Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN technology enables the engineers of Progent's Technical Response Center to interface to your system remotely without compromising network security.
Progent's highly evolved customer support reporting application maintains extensive histories of the support that Progent's clients have received. Progent's authorized engineers have access to the records of services delivered to every Progent customer by any Progent engineer. This database of issues and solutions is stored as an easily retrievable support knowledge base that permits Progent's remote support engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and working relationships with key technology companies including Cisco and Microsoft permit access to additional extensive technical support databases and permit fast response from vendors' internal engineering staff with the result that Progent's online service specialists are able to come up with the most efficient solutions promptly.
Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's remote services in Yonkers or anywhere in New York or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for IT help, go to Immediate Urgent Support.
Remote Technical Services Offered Progent
Progent's remote technical support engineers offer certified skills in an extensive array of disciplines. This wide range of IT skills allows Progent's consultants to manage almost any problem likely to crop up in a small or midsize company information system. Certificates held by Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.
To support customers with mixed-platform networks, Progent also offers the services of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote support Offered by Progent to clients in Yonkers and throughout the state of New York include:
Additional Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services address a wide spectrum of computer technology including system infrastructure, messaging systems, system and operational security, UNIX and Windows integration, virtual server products for server hardware economization and simplified management, and migration from legacy systems to the latest Windows or Linux solutions. Progent's team-based methodology for solving network issues enables quick escalation, if necessary, to engineers with task-relevant experience to tackle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can provide urgent online help for diagnosing anomalies within UNIX/Linux systems based on popular variants of UNIX including:
Important Linux platforms for which Progent offers expertise include:
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network infrastructure professionals, and indicates an individual's networking knowledge at the master level. Cisco qualified CCIEs know how to deal with even the most intractable challenges surrounding network infrastructure planning, installation, maintenance, protection, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's internal engineers in isolating problems with Cisco IOS network administration tools and developing alternate approaches or identifying software patches. Cisco qualified CCIEs provide excellent cost-effectiveness since their broad experience allows them to resolve even the most complex problems rapidly. In many instances, less experienced consultants can struggle for many hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes.
Few service organizations make Cisco CCIEs accessible to assist small and mid-size companies. Progent offers quick telephone access to a Cisco-qualified CCIE so you can receive timely assistance for serious network infrastructure problems that are crippling business productivity but are beyond the scope of your regular network service group or consultant. Progent's Cisco CCIE engineers can communicate with your network by means of sophisticated on-line support tools in order to perform quick, safe, and affordable diagnosis and remediation.
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's top-selling family of networking appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, wireless access points, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as VPN technology.
Certified MS Windows Support
Progent's Microsoft-qualified online support professionals offer computer troubleshooting and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can help your company with a wide variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2013 application development,
Skype for Business migration consulting, Lync Server 2013 integration and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a full range of remote desktop services such as Windows 7 migration support, preparing for to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Qualified System Security Professionals
Progent's certified CISSP and ISSAP network security engineers can provide a variety of security services to enhance the immunity of your UNIX/Linux, Solaris, Mac or Windows network against assaults or help your company to recuperate quickly following a serious penetration. Security services offered by Progent include: in depth security evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; quick recovery from malicious assaults; setting up firewalls; building safe techniques for remote and mobile connectivity; protecting your messaging system against viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online support to help companies of all sizes connect their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that seamlessly combine physical resources along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud migration services such as Office 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent can provide the services of world-class remote consulting experts for contract projects that small companies frequently need. Progent's rates for ongoing consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these important fields of information technology enables customers to complete major projects within budget and on time. Progent's special remote engineering solutions include:
How Your Yonkers Company Can Contact Progent's Remote Service Experts
Help Desk Call Center Support
Progent's Help Desk support alternatives for small and midsize businesses with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are ideal for smaller businesses who don't have the money or time to build and maintain an internal Help Desk but who want quick response from an effective Call Center with professional phone assistance plus the technical depth to escalate complex tasks to advanced consultants.
Progentís Virtual Call Center is intended for larger companies and serves as a transparent extension of your current Helpdesk organization. Progent's Virtual Help Desk can operate as an escalation option to handle complex network issues, or be ready in hectic instances when your other service providers are overwhelmed.
Progent's Call Center consulting expertise can guide you in building an efficient new Help Desk Call Center or enhancing your current organization, evaluating or customizing Help Desk application software to handle the special requirements of your company, or adding occasional online staff to work with your internal Call Center team during unusually busy scenarios like software migrations, mass upgrades, or rolling out new applications.
Progent's Help Desk Call Center staff of veteran network consultants provides your clients in Yonkers or anywhere in the state of New York instant assistance from an efficient network service group with substantial experience providing telephone-based consulting and online troubleshooting for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk the reputation as a key driver of company productivity, and Progent's aim is to resolve instead of merely document technical issues.
Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Consulting Team can supply remote advanced engineering expertise and training in specific application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and training for Microsoft business applications such as CRM, Microsoft Project, Microsoft Word, and MS Excel. To find out more concerning Progent's consulting, customization, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Apple Mac experts can nurture the creative aspect of Apple Mac computing by providing phone-based help support and training in imaging, sound, and motion video. Progent's support professionals offer expertise in a large selection of Apple Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with specific jobs such as capturing or digitizing audio/video or configuring an audio/video production lab.
Online Network Monitoring Support
Progent offers companies in Yonkers, or anywhere in the state of New York, online network monitoring services based on MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your business so that your IT support is proactive rather than reactive. By uncovering looming problems before they expand into network outages, automated monitoring can head off stressful and costly network breakdowns. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks powered by a variety of OS platforms.
To contact Progent about urgent phone-based assistance with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or refer to Contact Progent.