For small and midsize companies in Yonkers or anywhere in New York, Progent provides help for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft platforms. Progent has provided remote troubleshooting to businesses in every state in the United States. (See Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE engineers for challenging connectivity issues, as well as the assistance of CISA and CISSP-accredited security consultants to handle advanced security architecture and disaster recovery planning.
Progent's remote support services represent exceptional value due to the fact that they have the practical experience and the advanced technology to resolve the majority of network issues quickly. This reduces direct costs because service calls require a smaller number of billable minutes. Remote help also eliminates the cost of sending a consultant to your location. Your company saves even more with indirect costs by minimizing or avoiding network downtime and related costs due to business discontinuity, disgruntled clients, unproductive workers, and de-focused executives.
Progent's pricing policy for online help is designed to get the most out of your network support investment. Progent bills per minute for phone consulting, so you are billed only for the support that you actually get. Unlike typical remote support firms, Progent asks for no initialization fee or minimum payments. Progent's per-minute granularity and simple model for billing avoid situations where quick repairs manage to turn into large tabs. Progent's skill at dealing with technical issues quickly results in your business conserving money.
Progent's Online Technical Support Technologies
Over time, Progent has refined an arsenal of customized technologies and field-proven methodologies which permit the highest level of effectiveness for online consulting and troubleshooting for small and midsize business computer systems. Progent provides secure Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to access your company's computer system remotely without compromising corporate security.
Progent's sophisticated technical support database system keeps detailed histories of the service that Progent's customers have been provided. Progent's team consultants have access to the details of services provided to each Progent client by every consultant. This database of anomalies and fixes is organized as a conveniently retrievable internal knowledge base that enables Progent's remote support professionals to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support grows over time. Progent's advanced certifications and close associations with important technology companies including Cisco and Microsoft permit access to additional massive technical support databases and allow priority access to manufacturers' in-house engineering staff so Progent's remote service specialists are able to determine the best resolutions promptly.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's phone support in Yonkers or anywhere in New York or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Emergency Support.
Remote Technical Services Provided by Progent
Progent's phone-based technical service experts have certified skills in an extensive set of products and technologies. This broad range of technical skills permits Progent's consultants to handle almost any emergency likely to crop up in a small business information system. Credentials awarded to Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To support businesses with mixed-platform networks, Progent also offers the skills of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Phone-based services provided by Progent to clients in Yonkers and anywhere in the state of New York include:
Additional Support Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a wide array of information technology such as network architecture, email systems, system and operational security, UNIX and Windows integration, virtual server products for server hardware consolidation and simplified administration, and migration from older applications to current Windows or Linux-powered environments. Progent's group-based approach to resolving network issues enables quick escalation, if necessary, to engineers with appropriate expertise to handle challenging scenarios. This accelerates repair of urgent problems, reduces lost productivity, and lowers service costs.
Progent's UNIX and Linux support engineers can offer urgent online assistance for resolving anomalies affecting UNIX, Linux, or Solaris networks based on leading versions of UNIX including:
Major Linux variants for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE credential is the highest recognition for networking professionals, and indicates a consultant's technical skills at the master level. CCIEs know how to handle the most stubborn problems occurring in network infrastructure planning, installation, management, security, and problem solving. CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in analyzing problems with IOS network management utilities and developing workarounds or locating software updates. Cisco CCIEs offer excellent cost-effectiveness because their depth of experience permits them to resolve the most intractable problems quickly. In many cases, less seasoned engineers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes.
Few service firms make Cisco CCIEs available to support small and medium sized companies. Progent can provide quick telephone contact with a Cisco CCIE so your company can receive immediate help for severe network infrastructure issues that are lowering business productivity but are outside the experience of your ordinary IT support providers. Progent's Cisco-qualified CCIE engineers can communicate with your network via the latest on-line support tools in order to perform efficient, secure, and affordable analysis and remediation.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's popular selection of networking products including PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst Series switches, plus Virtual Private Network products.
Authorized MS Windows Expertise
Progent's Microsoft-qualified online support engineers can provide computer troubleshooting and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can help you with a broad range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2013 development,
Skype for Business Server migration support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of online desktop consulting and support services such as Windows 7 integration, upgrading to 64-bit desktop software, configuring Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Certified System Security Experts
Progent's accredited CISSP, ISSAP, and CISM network security engineers offer a variety of system protection solutions to improve the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or assist you to recuperate rapidly after a damaging penetration. Security services offered by Progent include: comprehensive network security audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick recovery from virus and worm assaults; integrating firewalls; building safe mechanisms for remote and mobile communication; defending your messaging infrastructure against viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting support to help organizations of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that combine local IT assets along with public cloud services. To help you to integrate public clouds with networks, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent offers the skills of seasoned remote consulting professionals for contract IT projects that small companies often request. Progent's charges for longer-term development or consulting projects are set according to the level of expertise of the engineers assigned. Progent's experience with these special areas of information technology enables customers to execute critical initiatives within budget and on schedule. Progent's special remote engineering solutions include:
How Your Yonkers Business Can Contact Progent's Online Service Experts
Help Desk Services
Progent's Call Center service offerings for small and midsize businesses with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are intended for small companies who lack the resources to create an in-house Help Desk but who need quick communication with an effective Help Desk Call Center with proficient telephone support plus the in-depth expertise to escalate the most challenging tasks to advanced engineers.
Progentís Virtual Call Center is designed for larger businesses and serves as a transparent reinforcement of your current Helpdesk team. Progent's Virtual Help Desk Call Center can serve as an escalation resource to resolve the most difficult technical challenges, or be available in those instances when your regular resources are overwhelmed.
Progent's Call Center consulting expertise can support you in creating an efficient new Help Desk Call Center or revamping your current one, selecting or enhancing Help Desk Call Center software products to meet the special needs of your business, or providing temporary online personnel to reinforce your internal Help Desk team to deal with unusually busy events such as software transitions, major upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center team of seasoned information technology consultants gives your computer users in Yonkers or anywhere in the state of New York instant assistance from an effective support resource with extensive background providing phone help and remote troubleshooting for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Call Center recognition as a solid contributor to company performance, and Progent's goal is to fix rather than merely record technical problems.
Business Applications Support: Training, Custom Programming, and Integration
Progent's Applications Consulting Team offers online and in-depth engineering expertise and education in special business application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and training for Microsoft applications including CRM, MS Project, MS Word, and Microsoft Office Excel. To read additional information on Progent's expertise, custom programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Apple Mac professionals can nurture the artistic facets of Apple Mac computing by providing remote consulting services and training in imaging, sound, and video. Progent's support professionals can provide assistance in a variety of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with common jobs such as capturing or digitizing audio or video or setting up an audio/video post production lab.
Online Network Monitoring Services
Progent offers businesses in Yonkers, or anywhere in the state of New York, remote network and server monitoring services based on Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your environment so that your IT support is proactive rather than reactive. By anticipating possible trouble spots before they cause full-scale emergencies, proactive monitoring can minimize inconvenient and costly information system crises. Progent can also use network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Windows networks, or environments that incorporate a variety of platforms.
To get in touch with Progent about emergency remote help with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or go to Contact Progent.