Immediate Online Technical Support for Yonkers IT Networks
For companies in Yonkers or anywhere in New York, Progent provides online help for networks powered by Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle challenging networking problems, as well as the assistance of CISSP-accredited security consultants to handle advanced security architecture and troubleshooting issues.
Progent's online technical support engineers provide excellent leverage because they possess the practical experience and have access to the sophisticated technology needed to resolve the majority of network issues quickly. This reduces direct expenses since service calls require minimal billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your organization saves even more with indirect expenses by reducing or avoiding system outages and related costs resulting from business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's advanced remote technical support experience is particularly helpful for organizations that depend on public clouds for vital infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be useful.
Progent's pricing model for online support is structured to leverage your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you pay only for the support that you actually get. Unlike typical online service companies, Progent requires no service activation surcharge or minimum fees. Progent's one-minute billing unit and clean model for pricing do away with situations where quick fixes somehow end up as substantial invoices. Progent's skill at dealing with problems quickly means your business saves money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined an arsenal of optimized technologies and proven processes which promote the maximum level of effectiveness for remote help and repair for IT systems of all sizes. Progent provides secure VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the consultants of Progent's remote service group to interface to your company's computer system remotely without violating system security.
Progent's powerful customer support database system maintains comprehensive documentation for all service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the records of support rendered to each Progent client by any engineer. This history of problems and resolutions is stored as an easily searchable proprietary knowledge base that allows Progent's online technical experts to share their experiences with the whole team to ensure that the value of Progent's support grows daily. Progent's extensive list of certifications and working relationships with key technology companies including Cisco and Microsoft open up additional extensive technical support databases and permit fast access to vendors' in-house product engineers with the result that Progent's remote service experts can determine the best solutions quickly.
Online technical services provided by Progent to companies in Yonkers and anywhere in the state of New York include:
Authorized Windows Expertise
Progent's Microsoft-expert online service engineers can deliver computer repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help your company with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server planning and configuration,
MS Exchange 2016 Server migration, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration support, Skype for Business planning and deployment support, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of affordable desktop support services to help your business to deploy, integrate, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 integration support plus Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network consultants, and indicates an individual's networking skills at the master level. CCIEs can handle the most complex challenges surrounding network design, installation, administration, security, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in analyzing problems with IOS Software network management utilities and developing workarounds or locating program patches. CCIEs provide excellent cost-effectiveness since their deep expertise allows them to fix problems rapidly. In typical cases, less experienced consultants can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE support experts can tie into your environment using sophisticated remote troubleshooting technology in order to perform efficient, safe, and economical analysis and remediation.
Progent's CCIEs can provide assistance with all of Cisco's top-selling family of networking appliances by offering services that include:
CISM and CISSP Certified System Security Consultants
Progent's accredited CISM and CISSP security and compliance experts offer a variety of security solutions that can enhance the safety of your Windows, macOS and OS X, Linux, or UNIX environment against attacks or assist your company to clean up rapidly after a serious breach. Security support services available from Progent include: comprehensive network security assessment utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick cleanup after malicious attacks; installing firewalls; establishing safe techniques for remote and mobile access; securing your email infrastructure against spam and directory harvest attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote consulting support to help organizations of any size connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises resources along with cloud services. To help you to integrate public clouds with networks, Progent can provide a range of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing advanced consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a repeatable workflow for recovering services quickly following a breakdown. SRM provides centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and patches and can generate reports to verify complete service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, deploy, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver high uptime, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation regardless of the physical components making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide phone-based consulting services to address a broad spectrum of information technologies such as system infrastructure, messaging solutions, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and simplified administration in environments that incorporate Linux-based systems with Microsoft Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also help with migration from legacy applications to MS Windows or Linux-powered environments. Progent's group-oriented methodology for resolving network issues promotes fast escalation, when required, to consultants with appropriate experience to handle complex scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers service expense.
Progent's UNIX and Linux consultants can offer urgent phone-based help troubleshooting problems affecting UNIX/Linux systems based on leading derivatives of UNIX such as:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate managed services designed to enable small and medium-size organizations to utilize the same cutting-edge IT solutions used by many of the industry's top enterprises. The ProSight series of IT management outsourcing services addresses all key facets of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis technology to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the entire threat lifecycle including filtering, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical data, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security vendors to provide web-based control and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding devices that need important software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT personnel and your Progent consultant so that all looming issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to a different hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent information assurance expert. The interview is designed to assess your company's ability either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup/recovery system that aligns with your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT programs. Billing charges for longer-term consulting projects are determined according to the level of expertise of the engineers involved. Progent's background in these special fields of computer technology enables clients to complete critical projects economically and on time. Progent's special online engineering services include:
How Your Yonkers Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Expertise
Progent's Call Center service offerings for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.
Progentís Help Desk sharing services allow your IT organization to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution built around the top professional services automation platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk Call Center team of seasoned information technology professionals gives your customers in Yonkers or anywhere in the state of New York fast assistance from a dependable support resource with substantial experience providing telephone-based help and online troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center recognition as a key enabler of company productivity, and Progent's aim is to fix and not just record network problems.
- Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Consulting Team offers online professional engineering expertise and training in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and training for Microsoft applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. For more concerning Progent's expertise, custom development, and training services, see Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of System Center 2016, expand or tune an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent can deliver businesses in Yonkers, or anywhere in the state of New York, remote hybrid network monitoring by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to fit your environment so your computer maintenance is proactive rather than reactive. By exposing possible problems before they result in network outages, remote monitoring can head off stressful and expensive information system failures. Progent can also provide help with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or environments that incorporate a variety of platforms.
To contact Progent about urgent remote assistance with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.
For companies and new ventures in Yonkers or throughout the state of New York, Progent's online computer support engineers can provide effective and cost-effective IT help the instant your company has to have it. More than 15 years of delivering online repair services has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to refine online connectivity technology to solve IT problems rapidly while avoiding the cost and lost time that comes with on-site service calls.
Even if your Yonkers office has a regular freelance support technician or maintains an in-house IT staff that can deal with common network issues, Progentís Microsoft certified engineers are available to offer a convenient and transparent remote extension of your local resources in cases when your usual service personnel either lack the availability or the knowledge to fix sudden network crises or especially complicated integration problems.
Details of Progent's Remote Network Services for Yonkers
Progent's online help, remote troubleshooting, system security consulting, and network management services give businesses in Yonkers or throughout the state of New York unparalleled leverage for your support budget. Whether you require one-time telephone support and Internet-based network repair or full-time Help Desk call center support and network administration, Progent's experts can deliver your business world class network support while permitting you to avoid the expense and administration overhead of carrying a full-service in-house IT organization. Highlights of Progent's National Remote Support services include:
- Fast Telephone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can deliver immediate and economical expertise to companies in Yonkers and is also ideal for networks in more remote areas of New York that have a limited supply of technicians with in-depth experience supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft solutions. As a Microsoft Partner consulting company, Progent has the use of a wide array of Microsoft support utilities, technical databases, and continuing training.
- By the Minute Billing to Minimize Costs
Progent provides online help on a minute-by-minute basis, so you are billed only for the support you use. Progent has no minimum charge for phone support and imposes no periodic subscription fee for support services provided during normal working hours. This saves you from facing big invoices for routine repairs.
- Access to Cisco Certified Network Design Specialists
Progent's certified experts for Cisco offers the services of authorized specialists who have skill in designing, implementing, and supporting networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and secure infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's basic consulting services include technology integration, MS Exchange consulting, system security design, and shared Help Desk services. Progent's Experts group offers world-class consulting support in specific application areas. Support offered by the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project Training
Office 365 integration consulting
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Development and Troubleshooting
Power BI Solutions
UNIX, Linux and Solaris Help
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle DBA Services and Application Development
MySQL DBA Services and Software Programming
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By providing a convenient one-stop resource for IT generalists and application experts, Progent is able to tailor fast, affordable, and thorough information technology solutions that fit the unique requirements of your business.
- Advanced Remote Access Software
Secure remote connectivity allows Progent's support experts to see exactly what your customers see. This makes it easier to produce fast fixes to issues that might otherwise demand an expensive personal visit. Cutting-edge remote connectivity tools and expert technicians together allow Progent to resolve most IT issues rapidly and affordably. Progent is a pioneer in online troubleshooting and automated system tracking.
- Support for Popular VPN Gateways
Progent can provide secure Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to repair your system remotely without weakening network security.
- 24-hour Service for Maximum System Uptime
For organizations with mission-critical applications, Progent offers optional 24x7 remote support services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are intended specifically for budget-constrained organizations whose clients need immediate recourse to a Help Desk service with expert telephone support and full escalation ability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical background, fine tuned remote support software, and familiarity with enterprise networking enable offices to avoid the limitations associated with excessive reliance on smaller consulting organizations, independent freelance service providers, or limited internal IT help.
Progent adds value by providing:
How Does My Business Start Receiving Remote Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average more than ten years of real-world industry background, at the forefront of IT support, performing a broad range of technical projects for an extensive array of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support team. This means that you get not only world-class technical capability, but also a consultant with proven approaches for applying computer knowledge to solve actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for phone service and in-person help per minute. As a result, you are billed exclusively for delivered support. Progent does not impose a higher rate for off-hours or emergency support, and within California or in regions where Progent offers on-site support, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no service activation charge and asks no monthly commitment for services provided during regular business hours. Many support organizations demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast solutions so you won't be tempted to allow minor problems to fester.
- Full Records of Delivered Services
Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all billed support activities. Unlike some independent consultants or small support firms who offer minimal documentation or specifics of tasks performed, every service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the support reports sent by each staff member to each client. The practice of documenting and archiving service activity results in more effective support and eliminates a variety of common problems such as when a service customer is virtually held hostage to a consultant who refuses to release vital service information.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting firms to offer round-the-clock network monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By anticipating possible problems before they cause downtime, system monitoring can save your IT network from stressful and expensive service disruptions.
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.