Fast and Affordable Remote Support for Yonkers Networks
Immediate Online Help for Yonkers SystemsFor companies located in Yonkers or anywhere in the state of New York, Progent offers remote technical support for computer systems based on Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier consulting experts have provided remote support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to solve challenging networking issues, plus the services of CISSP-certified cybersecurity consultants to help with advanced security design and troubleshooting jobs.

Progent's online technical support engineers provide excellent value because they possess the real-world background and are equipped with the sophisticated tools necessary to solve most network issues quickly. Efficient support reduces immediate expenses since service calls require minimal chargeable minutes. Online support also eliminates the expense of dispatching an engineer to your site. Your organization saves additionally with indirect costs by minimizing or eliminating network downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's extensive online consulting experience is particularly valuable for businesses that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's pricing policy for remote help is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are charged just for the support that you receive. Unlike typical remote support firms, Progent imposes no service activation charge or minimum fees. Progent's one-minute granularity and clean policy for billing prevent scenarios where speedy. minor repairs somehow end up as substantial invoices. Progent's skill at disposing of technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an array of optimized technologies and field-proven methodologies that promote the maximum level of efficiency for online technical support and troubleshooting for information networks of any size. Progent offers safe Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the engineers of Progent's online support team to access your computer system remotely without compromising system security.

Progent's sophisticated customer support reporting application stores comprehensive documentation of the support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the specifics of all help provided to every Progent client by every engineer. This database of anomalies and solutions is stored as a conveniently accessible proprietary database that enables Progent's online support professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's advanced accreditations and close relationships with key vendors including Cisco and Microsoft open up additional vast technical support knowledge bases and permit quick access to manufacturers' internal product engineers with the result that Progent's remote service specialists can arrive at the most efficient solutions in the least time.

Remote services available from Progent to customers in Yonkers and anywhere in the state of New York include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price services intended to enable small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by many of the world's leading corporations. Progent's ProSight series of network management outsourcing services covers all critical areas of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the complete threat progression including filtering, identification, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you prove compliance with government and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital data, apps and virtual machines that have become lost or corrupted due to component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to provide web-based control and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, monitor, optimize and troubleshoot their networking hardware such as routers, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming network management processes, WAN Watch can cut hours off common chores like network mapping, expanding your network, locating appliances that need important updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management personnel and your assigned Progent consultant so that all potential issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an objective assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security regulations, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's preparedness either to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery environment that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for special IT programs. Progent's rates for ongoing development or consulting projects are set according to the level of expertise of the engineers involved. Progent's experience with these special fields of information technology enables clients to complete major initiatives economically and on time. Progent's special remote engineering solutions include:

  • Help Desk Services
    Progent's Call Center programs for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are ideal for businesses who don't have the budget to assemble and manage an in-house Call Center but who want fast response from a dependable Help Desk with proficient telephone assistance as well as the ability to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Help Desk is intended for larger businesses and acts as a transparent addition to your existing Help Desk organization. Progent's Virtual Call Center can act as a an escalation resource to resolve the toughest technical problems, or be available in those situations when your ordinary service providers are overwhelmed.

    Progent's Call Center staff of seasoned information technology consultants provides your clients in Yonkers or anywhere in the state of New York rapid assistance from a large support resource with substantial experience delivering phone support and online troubleshooting for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Call Center recognition as a crucial contributor to business productivity, and Progent's target is to solve rather than merely annotate IT issues.

  • Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Group provides phone-based professional engineering support and education in specific business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and training for popular Microsoft applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information about Progent's expertise, customization, and education services, go to Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Yonkers, or anywhere in the state of New York, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM for your business so that your network support is proactive rather than reactive. By exposing possible problems before they grow into crashes, automated monitoring can ward off inconvenient and expensive service crises. Progent can also provide help with system monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or environments based on a variety of operating systems.
How Your Yonkers Company Can Contact Progent's Online Service Experts
To contact Progent about urgent online assistance with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Online Support, call 1-800-993-9400, or go to Contact Progent. For offices and startups in Yonkers or anywhere in the state of New York, Progent's online network support specialists can deliver effective and cost-effective IT support the instant your business has to have it. More than a decade of providing remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to solve network problems quickly while avoiding the expense and lost productivity that comes with in-person service calls.

Even if your Yonkers organization has a local freelance consultant or maintains a full time organization that can handle the majority of network issues, Progentís Microsoft certified consultants are available to offer a convenient and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either lack the availability or the expertise to address unexpected system crises or particularly complex integration problems.

Benefits of Progent's Network Help for Companies in Yonkers
Progent's remote support services enable your Yonkers company to realize the advantages of timely, enterprise-class IT support without the cost of maintaining a full-time IT staff. Your network will derive greater strategic worth by being more reliable, productive, and protected. Advantages to your company include:

  • Seamless remote expansion of your on-site support resources
    For most offices in Yonkers or anywhere in New York, local computer support resources, whether represented by outside consultants or a full-time maintenance staff, can resolve the majority of technical problems. However, IT crises may strike when local support personnel are overstretched or unavailable, and some trouble may involve IT products that is unfamiliar to your onsite service personnel. In these cases, Progent's online service specialists give you a convenient, quick, and budget-friendly way to augment your local help and to pass on useful knowledge to improve your ability to handle future issues locally.

  • Reduced Reliance on Freelance Consultants
    For network support, smaller organizations often depend on individual freelance service providers. Although independent service people have less internal costs than big consulting companies and can afford to charge marginally less, they are often stretched too thin, making it impossible to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, ill, on a trip, or in class, the absence of fallback personnel may require your business to go without assistance during an IT crisis. As your business grows, network unavailability and problems with critical software are more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent offers a ready source of reserve service experts to make sure your IT system stays up and running.

  • Create a Scalable Basis for Smooth Expansion
    Companies often begin with an information system implemented on a shoestring budget. Without a proper infrastructure, band-aid repairs often get thrown onto a weak foundation. As a network grows, reliability and scalability issues can impede the productivity of the business. These badly designed environments need careful analysis, smart strategic planning, and extensive IT knowledge to upgrade to a network infrastructure able to deliver the stable foundation to meet critical business demands and ease future expansion.

  • Interact with Solution Providers Instead of Product Sellers
    Smaller offices require guidance and technical education to navigate through an ever more complicated array of product options capable of promoting business success and improving efficiency. These companies do not need a computer consultant who is attempting to sell a specific vendor's products. Network support and product sales can lead to a scenario where the proposed solution is designed around a predetermined product rather than the true needs of a client. Progent eliminates these dilemmas by offering only services instead of products. This enables Progent to align technical consulting with the real interests of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, range of IT expertise, refined remote support software, and familiarity with enterprise networking allow offices to avoid the pitfalls associated with excessive reliance on smaller service firms, independent freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

How Does My Business Start Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.