Immediate Remote Troubleshooting for Yonkers Information Networks
For businesses located in Yonkers or anywhere in New York, Progent provides online technical support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have delivered remote troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to solve complex infrastructure problems, as well as the services of CISSP-certified cybersecurity consultants to handle advanced security design and troubleshooting issues.
Progent's remote technical support experts provide excellent value because they possess the real-world experience and have access to the sophisticated technology necessary to solve the majority of information system problems rapidly. This lowers immediate costs because service calls accumulate minimal billable minutes. Remote help also avoids the expense of dispatching a consultant to your location. Your company saves even more in indirect costs by reducing or avoiding system outages and associated costs due to business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's advanced remote consulting expertise is particularly valuable for businesses that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an alternative.
Progent's billing model for remote help is designed to leverage your network support dollar. Progent charges by the minute for phone assistance, so you pay only for the services that you receive. Unlike many online service companies, Progent imposes no startup surcharge or minimum fees. Progent's per-minute billing unit and clean model for billing avoid scenarios where speedy. minor fixes somehow turn into major invoices. Progent's skill at disposing of problems efficiently means your business spends less money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-proven processes that promote the highest level of effectiveness for remote engineering help and repair for information systems of all sizes. Progent provides protected VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the engineers of Progent's online support team to interface to your network without violating network security.
Progent's sophisticated customer support reporting application maintains detailed documentation for the support that Progent's clients have been provided. Progent's team service personnel have the benefit of the history of all help provided to each Progent customer by every Progent engineer. This archive of trouble tickets and repairs is organized as an easily accessible internal knowledge base that permits Progent's remote support experts to share their experiences with the whole team to make sure that the efficiency of Progent's support services grows daily. Progent's high-level accreditations and close associations with major industry leaders including Cisco and Microsoft open up additional extensive technical support databases and allow fast access to vendors' in-house product engineers so Progent's online consulting specialists are able to determine the best resolutions quickly.
Remote support provided by Progent to companies in Yonkers and throughout the state of New York include:
Authorized MS Windows Expertise
Progent's Microsoft-certified remote service engineers offer computer troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can assist you with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2013 design, SharePoint 2016 migration consulting services, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of affordable PC desktop services to help you business to deploy, integrate, troubleshoot, and manage workstations and notebooks based on Windows. Progent's desktop support services cover areas such as offering Windows 10 integration support plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs and cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco CCIE credential is the highest accreditation for networking engineers, and certifies a consultant's technical knowledge at the master level. Cisco-qualified CCIEs know how to handle even the most challenging challenges surrounding network infrastructure planning, integration, management, protection, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network administration utilities and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs offer excellent cost-effectiveness because their broad experience permits them to resolve problems rapidly. In many instances, less experienced engineers can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE consultants can communicate with your computer system using advanced on-line troubleshooting technology in order to perform efficient, secure, and economical analysis and remediation.
Progent's CCIEs offer expertise in the complete line of Cisco's market leading selection of infrastructure appliances. Cisco networking consulting offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers setup and debugging, Catalyst switch integration and support, Nexus switch consulting and support, Meraki switches integration, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco VoIP phones and IP video phones support and wireless IP phones integration, Cisco Meraki Wi-Fi AP planning and configuration, Cisco Aironet Wireless Access Points engineering expertise, Cisco WiFi controllers support Services, Cisco VPN engineering expertise, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent also offers remote and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Premier Network Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of security services to strengthen the safety of your Microsoft Windows, macOS and OS X, Linux environment against assaults or help your business to recuperate quickly after a damaging penetration. Security solutions available from Progent include: thorough network security analysis using utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick cleanup after malicious assaults; integrating firewalls; designing secure architectures for remote and mobile communication; defending your email system against spam and DHA attacks; and establishing 24x7 proactive monitoring.
Progent can provide expert remote consulting services to help businesses of all sizes integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that seamlessly combine on-premises IT assets as well as public cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a consistent process for recovering applications and services quickly following an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also allows transparent testing for site recovery, updates and patches and can produce reports to confirm full service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, deploy, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high degree of automation regardless of the hardware used by the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer remote support services to address a wide array of computer technologies such as system architecture, email solutions, system and process security, plus UNIX/Linux and Windows integration. For server economization and simplified management in networks that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with transitioning from older applications to Microsoft Windows or Linux-powered environments. Progent's team-based approach to resolving network problems promotes fast escalation, if necessary, to consultants with appropriate experience to tackle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can provide urgent remote assistance troubleshooting problems within UNIX, Linux, or Solaris networks powered by popular versions of UNIX including:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services intended to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the world's top corporations. The ProSight series of outsourced network management services addresses all key areas of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the entire threat lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also assist you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical files, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security companies to provide web-based control and comprehensive security for all your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of analysis for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, enhance and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious network management processes, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding appliances that require important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so any looming problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an objective assessment of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security standards, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's ability either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup/recovery system that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract IT projects. Billing charges for longer-term development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's background in these important areas of computer technology allows clients to execute major projects economically and on schedule. Progent's special remote engineering solutions include:
How Your Yonkers Business Can Contact Progent's Online Service Experts
Help Desk Call Center Services
Progent's Call Center programs for businesses with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing services are designed for organizations who don't have the budget to create an internal Help Desk but who want fast communication with an effective Help Desk Call Center with professional telephone support as well as the technical depth to escalate the most challenging trouble tickets to high-level engineers.
Progentís Virtual Help Desk is designed for bigger companies and serves as a transparent supplement to your current Helpdesk staff. Progent's Virtual Call Center can serve as a an escalation alternative to handle complex technical challenges, or be ready in overflow instances when your other resources are swamped.
Progent's Help Desk staff of veteran information technology consultants provides your computer users in Yonkers or anywhere in the state of New York fast access to a large support group with extensive experience providing phone support and remote repair service for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Call Center the reputation as a major enabler of company efficiency, and Progent's intent is to resolve rather than just document network issues.
- Business Applications Support: Education, Custom Development, and Integration
Progent's Applications Experts Team provides phone-based professional consulting support and education in special business application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, customization, and training for popular Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information about Progent's expertise, custom programming, and training offerings, see Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from a prior version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Yonkers, or anywhere in the state of New York, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to suit your environment so that your IT support is proactive rather than reactive. By spotting looming issues before they result in downtime, proactive monitoring can minimize inconvenient and expensive service failures. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Windows networks, or systems that incorporate a variety of operating systems.
To contact Progent about urgent remote support with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Yonkers or anywhere in the state of New York, Progent's online network support engineers are ready to provide professional and affordable IT support whenever your company has to have it. More than 15 years of providing online repair services has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity tools to solve computer problems quickly while eliminating the cost and lost productivity associated with on-premises support visits.
Even if your Yonkers organization has a regular freelance support technician or maintains an in-house organization that know how to deal with day-to-day network issues, Progentís Microsoft and Cisco certified engineers can offer an easy and seamless virtual expansion of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to deal with unexpected network crises or particularly complicated integration projects.
Benefits of Progent's IT Support for Offices in Yonkers
Progent's remote technical help services enable your Yonkers organization to have the benefits of immediate, enterprise-grade network support without the cost of managing an in-house IT staff. Your information system will acquire added strategic value by becoming more reliable, efficient, and protected. Advantages to your business include:
- Seamless virtual extension of your local support resources
For most organizations in Yonkers and throughout New York, local network support resources, whether represented by freelance consultants or an in-house IT staff, can take care of the majority of technical issues. However, IT crises might spring up when local resources are overstretched or unavailable, and some problems may be associated with technology that is beyond the scope of your local service people. In these situations, Progent's online support experts provide a convenient, fast, and budget-friendly solution to augment your local help and to transfer useful information to improve your capability to handle future issues in-house.
- Less Dependence on Individual Service Providers
For IT maintenance, smaller offices commonly rely on individual freelance service providers. Although independent service people carry less internal costs than big consulting companies and can afford to charge lower rates, they are sometimes overbooked, making it impossible to respond rapidly to urgent situations. If an independent consultant is occupied with another client, sick, on a trip, or in training, the absence of reserve personnel may force your business to go without help during an emergency. As your network expands, system downtime and problems with vital applications become more costly. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers a ready source of backup support expertise to make sure your IT system stays up and running.
- Create a Scalable Basis for Smooth Growth
Businesses often begin with an information system created on a shoestring budget. Lacking a proper framework, band-aid repairs often get piled on top of a shaky foundation. As a network grows, stability and scalability issues can hinder the productivity of the business. Such badly built systems need careful assessment, smart long-term planning, and extensive IT knowledge to upgrade to a network infrastructure able to offer the stable foundation to meet current business requirements and facilitate downstream expansion.
- Interact with Problem Solvers Rather Than Product Resellers
Smaller companies need advice and technical education to negotiate an ever more complex array of technology options available for promoting business success and improving efficiency. These companies do not need a network engineer who is attempting to earn a commission on a specific vendor's products. IT support and product sales can lead to a situation where the proposed
solution is designed around a predetermined product rather than the genuine needs of a business. Progent avoids these conflicts by offering only services instead of products. This enables Progent to align IT consulting with the real needs of customers.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of technical knowledge, refined support software, and understanding of corporate IT allow companies to escape the limitations associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched internal IT help.
Progent adds value by offering:
How Does Our Company Begin Getting Online Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average longer than ten years of hands-on industry background, in the trenches of IT service, performing a wide variety of technical tasks for an extensive array of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting personnel. This guarantees that you get not only expert IT help, but also a support engineer with proven methods for applying computer knowledge to solve actual network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises visits per minute. As a result, you are billed only for delivered services. Progent does not demand a higher rate for off-hours or urgent support, and within California or in areas where Progent provides on-site service, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no initialization charge and requires no retainer for support services provided during normal business hours. Many service firms demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large bills for quick repairs so you won't be tempted to permit minor problems to stay unaddressed.
- Full Records of Delivered Services
Progent has created a comprehensive support reporting system that stores and formats complete documentation for all delivered support activities. Unlike many freelance consultants or local support organizations who offer scant documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Every Progent consultant has use of the support documentation transmitted by every consultant to each client. The practice of detailing and organizing support records results in more effective service and eliminates a variety of common problems such as when a service client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the few support firms to provide 24x7 network tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By anticipating possible problems before they result in lost productivity, system monitoring can save your IT network from painful and expensive service losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.