Fast Online Help for Yonkers Computer Networks
For organizations located in Yonkers or anywhere in New York, Progent offers remote help for networks based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have delivered online support to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to help with complex infrastructure problems, as well as the assistance of CISSP-certified cybersecurity experts to help with advanced security design and troubleshooting jobs.
Progent's online support engineers offer exceptional value due to the fact that they have the real-world experience and have access to the sophisticated tools necessary to solve the majority of information system issues quickly. This lowers immediate expenses because solutions accumulate minimal chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your company saves additionally in incidental costs by minimizing or avoiding system outages and associated costs stemming from business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's extensive online technical support know-how is particularly valuable for businesses that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be useful.
Progent's pricing model for online support is designed to stretch your network support dollar. Progent bills per minute for phone assistance, so you are invoiced just for the services that you actually get. In contrast to typical remote support organizations, Progent imposes no startup charge or minimum payments. Progent's one-minute billing unit and simple model for billing eliminate situations where fast solutions somehow end up as big invoices. Progent's skill at solving problems efficiently means you saves money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined an array of optimized tools and field-tested processes which allow the highest level of effectiveness for remote engineering help and troubleshooting for information networks of all sizes. Progent offers protected VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the staff of Progent's remote service group to interface to your network remotely without compromising network security.
Progent's powerful technical support database system stores thorough histories of the service that Progent's customers have received. Progent's staff service personnel have access to the history of support rendered to each Progent client by any consultant. This history of anomalies and fixes is organized as a readily accessible support knowledge base that allows Progent's online technical experts to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's high-level accreditations and working relationships with important technology companies including Cisco and Microsoft open up additional vast technical support databases and allow priority access to manufacturers' internal engineering staff so Progent's online service experts can determine the best resolutions in the least time.
Online services provided by Progent to companies in Yonkers and throughout the state of New York include:
Certified MS Windows Experts
Progent's Microsoft-qualified remote service experts offer network problem solving and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can help you with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server design,
Microsoft Skype for Business Server planning and deployment support, Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad range of cost-effective PC desktop services to assist your company to install, configure, repair, and manage workstations and laptops powered by Microsoft Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 integration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to centralize the management of your PCs and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the top recognition for network infrastructure consultants, and indicates a consultant's networking skills at the master level. CCIEs know how to handle the most challenging issues occurring in network planning, installation, administration, protection, and problem solving. Cisco qualified CCIEs operate closely with Cisco's in-house product support engineers in analyzing problems with Cisco IOS Software network administration utilities and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs offer excellent value since their broad expertise enables them to resolve problems quickly. In typical instances, less qualified engineers can wrestle for hours or days with the same problems that a CCIE can fix in minutes. Progent's Cisco CCIE certified engineers can communicate with your network using state-of-the-art remote troubleshooting tools to provide fast, safe, and affordable diagnosis and remediation.
Progent's CCIEs can provide assistance with the complete line of Cisco's top-selling selection of connectivity devices. Cisco technology support available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch consulting services, Nexus switch consulting and support services, Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco VoIP phones and IP video phones solutions and wireless VoIP phones solutions, Cisco Meraki wireless AP layout and set up, Aironet APs planning and integration support, Cisco WiFi controllers consulting, Cisco Security and VPN Consulting services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers remote and on-premises wireless site surveys to help you to modernize your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Specialists
Progent's qualified CISM and CISSP cybersecurity experts offer a variety of system protection solutions to strengthen the defenses of your Microsoft Windows, macOS and OS X, Linux environment against attacks or assist your company to clean up rapidly following a damaging breach. Security support services available from Progent cover in depth information security and compliance analysis utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick recuperation from malicious assaults; configuring firewalls; designing safe techniques for remote and mobile communication; protecting your messaging infrastructure against spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote consulting support to help organizations of all sizes integrate their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that combine physical IT assets along with cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing advanced consulting support remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a repeatable runbook for restoring services rapidly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also enables transparent testing for disaster recovery, updates and fixes and can produce reports to confirm full service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud solutions that provide maximum availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high degree of automation regardless of the physical components used by the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer remote consulting services to address a wide spectrum of computer technologies including system infrastructure, email solutions, network and process security, plus UNIX and Windows coexistence. For server hardware consolidation and simplified management in networks that combine Linux-based systems with Microsoft Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with migration from legacy systems to MS Windows or Linux-powered environments. Progent's group-oriented approach to resolving technical issues promotes quick escalation, when required, to engineers with task-relevant experience to handle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and lowers service costs.
Major Linux platforms for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, fixed-price services designed to allow small and medium-size businesses to benefit from the same advanced technology deployed by many of the world's leading corporations. The ProSight line of IT management outsourcing services covers all critical aspects of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to manage the entire malware attack lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you prove compliance with government and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup activities and allows fast recovery of vital files, applications and virtual machines that have become unavailable or damaged due to component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security companies to provide web-based management and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, track, optimize and debug their connectivity appliances like routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating appliances that require critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network running efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT staff and your Progent consultant so that all looming problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your essential network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with information security regulations, higher utilization of IT resources, faster problem resolution, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's ability either to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup system that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for special IT programs. Progent's rates for longer-term consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these special fields of computer technology allows clients to execute major initiatives economically and on time. Progent's project-based online engineering solutions include:
How Your Yonkers Business Can Contact Progent's Online Support Experts
Call Center Support
Progent's Help Desk Call Center programs for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are a convenient solution for companies who lack the resources to support an in-house Help Desk but who want quick response from a reliable Help Desk with professional phone assistance as well as the ability to escalate complex tasks to advanced consultants.
Progent's Help Desk consulting services can guide you in establishing an efficient new Help Desk or enhancing your established organization, evaluating or enhancing Help Desk Call Center software to address the special needs of your business, or providing occasional phone support personnel to work with your existing Help Desk Call Center resources to handle demanding events such as software transitions, major upgrades, or rolling out new business software.
Progent's Call Center team of veteran information technology consultants gives your customers in Yonkers or anywhere in the state of New York fast contact with a dependable network service group with extensive experience providing telephone-based consulting and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk Call Center the reputation as a major enabler of business success, and Progent's policy is to solve instead of just record IT issues.
- Applications Support: Training, Customization, and Problem Solving
Progent's Applications Experts Team provides remote advanced consulting support and education in key application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, customization, and training for popular Microsoft applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's expertise, programming, and education offerings, go to Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent offers organizations in Yonkers, or anywhere in the state of New York, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to accommodate your business so that your network maintenance is proactive and automated. By spotting looming problems before they grow into crashes, proactive monitoring can avoid inconvenient and expensive information system crises. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or networks that incorporate a combination of platforms.
To contact Progent about urgent phone-based assistance with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent.
For businesses and new ventures in Yonkers or anywhere in the state of New York, Progent's phone-based computer support engineers are ready to provide expert and economical system support the moment your organization needs it. Long experience offering online repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to refine online connectivity technology to repair computer problems rapidly while avoiding the cost and lost time associated with in-person support visits.
Even if your Yonkers office works with a regular independent consultant or employs an in-house organization that know how to handle typical computer issues, Progentís Microsoft and Cisco certified consultants can still provide an easy and seamless remote expansion of your on-site resources for situations when your usual service personnel either don't have the availability or the knowledge to solve unexpected system crises or especially complex integration projects.
Advantages of Progent's IT Support for Companies in Yonkers
Progent's remote network troubleshooting services enable your Yonkers organization to have the benefits of on-call, expert network support without the expense of maintaining an in-house IT staff. Your network will derive greater business value by becoming more available, productive, and secure. Benefits to your company include:
- Convenient virtual expansion of your on-site IT resources
With most offices in Yonkers or anywhere in New York, nearby computer support providers, whether made up of independent consultants or an internal maintenance staff, can solve the majority of network issues. On the other hand, IT crises may occur when your regular support personnel are overstretched or absent, and some problems may stem from technology that is beyond the scope of your usual service personnel. In these cases, Progent's online support experts offer an easy, quick, and affordable solution to supplement your local help and to convey valuable information to improve your ability to deal with future issues in-house.
- Less Dependence on Individual Service Providers
For network support, smaller offices commonly depend on individual freelance consultants. While freelance consultants carry less internal costs than big service companies and can afford to charge lower rates, they are occasionally overbooked, making it impossible to respond rapidly to crisis situations. If an independent service provider is busy with another customer, sick, on vacation, or in training, the absence of reserve help may require your company to wait for help during an IT crisis. As your company expands, network downtime and problems with vital applications become more expensive. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides a ready source of reserve support experts to insure your network stays up and running.
- Build a Solid Basis for Seamless Growth
Companies typically begin with an IT system created on a shoestring budget. Without a strong infrastructure, slap-dash fixes often get piled on top of a weak foundation. When a company grows, stability and scalability problems can impede the productivity of the business. These badly built environments require careful analysis, intelligent strategic planning, and extensive technical expertise to upgrade to a system infrastructure that can offer the solid foundation to handle current business requirements and ease downstream expansion.
- Interact with Solution Providers Instead of Product Sellers
Smaller offices need advice and technical education to navigate through an increasingly complex array of product options available for promoting business growth and enhancing efficiency. These companies hardly need a computer consultant who is attempting to resell a certain vendor's technology. IT consulting and product selling can result in a situation where the recommended
solution is designed around a predetermined product rather than the genuine needs of a client. Progent eliminates these conflicts of interest by offering just services instead of products. This enables Progent to align IT consulting with the real interests of customers.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of IT experience, refined remote support tools, and familiarity with corporate IT enable businesses to avoid the limitations associated with excessive reliance on smaller service firms, independent freelance consultants, or limited internal IT help.
Progent stands out by providing:
How Does My Business Begin Receiving Online Technical Help from Progent?
- In-depth Expertise in Microsoft's Entire Line of Servers
Progent can provide in-depth expertise for Microsoftís powerful server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment consulting, Windows Server 2008 R2 expertise, Microsoft Windows Server 2003 maintenance, MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 Server management, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for remote service and in-person visits by the minute. As a result, you pay exclusively for delivered support. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. In addition, Progent applies no minimum charge and asks no retainer for support services delivered during regular business hours. Many service firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for quick solutions so you will not be tempted to allow less critical problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to handle problems that are within their scope, Progent is able to focus on delivering high-value skills where Progent has little competition. Businesses who work with familiar independent consultants or who maintain in-house support personnel benefit when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more robust, protected, and efficient.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to offer round-the-clock system tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering potential issues before they result in downtime, system monitoring can save your information network from painful and costly service disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.