Immediate Remote Help for Yonkers IT Networks
For companies located in Yonkers or anywhere in the state of New York, Progent offers remote support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified consulting experts have provided remote support to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to solve challenging infrastructure issues, plus the assistance of CISSP-accredited security experts to help with high-level security design and troubleshooting jobs.
Progent's remote support engineers offer exceptional leverage due to the fact that they possess the real-world experience and have access to the advanced technology required to resolve the majority of network problems quickly. Efficient support reduces direct expenses since solutions use up fewer chargeable minutes. Remote support also avoids the expense of sending a consultant to your site. Your organization benefits additionally in indirect expenses by reducing or avoiding network downtime and related costs stemming from business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's extensive remote technical support expertise is especially helpful in environments that depend on public clouds for critical network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an option.
Progent's billing model for online help is designed to leverage your network support investment. Progent charges per minute for phone consulting, so you are invoiced just for the support that you actually get. In contrast to many online service firms, Progent requires no service activation charge or minimum payments. Progent's one-minute billing unit and clean model for pricing avoid situations where speedy. minor fixes somehow turn into large bills. Progent's penchant for solving technical issues quickly means your business saves cash.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an arsenal of customized technologies and field-proven processes which allow the maximum level of effectiveness for remote help and troubleshooting for IT systems of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's remote service group to access your company's system remotely without violating system security.
Progent's proven customer support database system includes thorough records describing the support that Progent's customers have been provided. Progent's staff consultants have access to the records of support rendered to each customer by any Progent consultant. This history of issues and resolutions is structured as a readily searchable support knowledge base that enables Progent's remote technical professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's support grows daily. Progent's advanced accreditations and working relationships with major technology companies such as Cisco and Microsoft open up additional extensive technical knowledge bases and permit priority access to vendors' internal support staff so Progent's remote service experts can come up with the best resolutions in the least time.
Remote services available from Progent to companies in Yonkers and throughout the state of New York include:
Certified Microsoft Windows Expertise
Progent's Microsoft-qualified remote support experts can deliver network repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can assist your company with a wide range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2013 design,
Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 integration, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2017 consulting,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Access Application Development,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of cost-effective PC desktop support services to assist your business to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 upgrade support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the management of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE credential is the premier recognition for network infrastructure engineers, and indicates an individual's technical knowledge at the master level. CCIEs know how to resolve even the most stubborn problems associated with network planning, installation, administration, compliance, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in analyzing problems with Cisco IOS Software network management utilities and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs offer excellent value because their deep expertise permits them to fix problems rapidly. In many cases, less seasoned consultants can wrestle for hours or days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can interface to your computer system via sophisticated on-line troubleshooting tools to perform efficient, safe, and affordable analysis and repair.
Progent's CCIEs offer expertise in the complete line of Cisco's market leading family of networking appliances by delivering consulting services that include:
CISSP and ISSAP Certified Network Security Consultants
Progent's qualified CISM and CISSP security and compliance experts offer a variety of security solutions that can enhance the immunity of your Windows, macOS and OS X, Linux, or UNIX environment against attacks or help your company to recuperate rapidly after a serious breach. Security consulting services available from Progent include: comprehensive information security and compliance assessment utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after malicious assaults; installing firewalls; establishing safe mechanisms for remote and mobile access; defending your messaging system against viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online consulting support to help organizations of any size integrate their networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that seamlessly combine on-premises resources as well as public clouds. To assist you to integrate public cloud services with networks, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a repeatable runbook for recovering applications and services rapidly following an outage. SRM provides centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, updates and fixes and can produce reports to verify complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, configure, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide high availability, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high degree of automation independent of the hardware used by the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists offer phone-based support services to cover a wide range of information technologies including network infrastructure, messaging systems, network and process security, plus UNIX and Windows integration. For server consolidation and easy administration in networks that incorporate Linux and Microsoft Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux-powered solutions. Progent's team-oriented methodology for solving network problems enables fast escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This expedites repair of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can offer emergency phone-based assistance diagnosing problems affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:
Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same best-of-breed technology used by some of the industry's leading corporations. Progent's ProSight line of network monitoring and management services covers all key aspects of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the complete malware attack progression including filtering, identification, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup activities and enables rapid restoration of critical data, apps and VMs that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security companies to deliver web-based management and comprehensive security for your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of analysis for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, monitor, reconfigure and debug their networking hardware like routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding devices that require important updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT personnel and your Progent engineering consultant so all potential issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security standards, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's preparedness to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup environment that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting experts for contract IT programs. Billing rates for longer-term development or consulting projects are set according to the qualifications of the consultants required. Progent's background in these special fields of information technology allows customers to execute major initiatives within budget and on time. Progent's special online engineering solutions include:
How Your Yonkers Company Can Contact Progent's Online Technical Support Professionals
Call Center Expertise
Progent's Call Center programs for companies with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk outsourcing support services are ideal for companies who don't have the resources to assemble and manage an internal Help Desk Call Center but who require quick communication with a reliable Help Desk Call Center with proficient phone assistance plus the expertise to escalate the most challenging tasks to high-level engineers.
Progentís Virtual Help Desk Call Center is designed for bigger companies and serves as a seamless supplement to your current Help Desk resources. Progent's Virtual Call Center can operate as a an escalation alternative to resolve the most difficult network problems, or be available in hectic circumstances when your regular resources are overwhelmed.
Progent's Help Desk staff of experienced network professionals provides your customers in Yonkers or anywhere in the state of New York immediate assistance from a reliable support group with extensive experience offering telephone-based help and remote repair service for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Call Center recognition as a solid enabler of business success, and Progent's aim is to resolve and not just report technical issues.
- Applications Support: Training, Customization, and Integration
Progent's Applications Consulting Group can supply remote professional consulting expertise and education in key application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and education for popular Microsoft applications such as CRM, Project, Office 365 Word, and Office 365 Excel. To find out more information on Progent's consulting, custom programming, and education offerings, visit Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver organizations in Yonkers, or anywhere in the state of New York, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to fit your business so that your computer maintenance is proactive rather than reactive. By exposing emerging problems before they evolve into full-scale emergencies, proactive monitoring can avoid stressful and expensive service crises. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft environments, or systems that incorporate a mix of OS platforms.
To get in touch with Progent about emergency online assistance with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Yonkers or throughout the state of New York, Progent's phone-based computer support engineers are ready to provide professional and cost-effective system help the instant your organization has to have it. More than 15 years of offering remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to refine online access technology to fix network problems rapidly while eliminating the cost and lost time that comes with on-premises service visits.
Even if your Yonkers company relies on a regular freelance consultant or maintains an in-house IT staff that can deal with ordinary network issues, Progentís Microsoft certified consultants can offer a convenient and seamless virtual expansion of your on-site resources in cases when your usual service personnel either lack the availability or the expertise to resolve sudden network emergencies or especially tough integration projects.
Advantages of Progent's IT Support for Businesses in Yonkers
Progent's remote technical help services allow your Yonkers organization to have the advantages of timely, expert IT support without the cost of maintaining a full-time IT organization. Your network will derive greater business worth by being increasingly available, productive, and protected. Benefits to your company include:
- Seamless remote expansion of your on-site support resources
For most companies in Yonkers and throughout New York, nearby network service providers, whether made up of outside consultants or a full-time IT staff, can resolve typical technical issues. However, IT crises might occur when local support personnel are overstretched or absent, and some problems may involve IT products that is unfamiliar to your local service technicians. In these situations, Progent's online support professionals provide an easy, quick, and budget-friendly solution to supplement your regular resources and to pass on useful knowledge to improve your ability to deal with downstream issues locally.
- Reduced Reliance on Freelance Service Providers
For IT support, smaller companies commonly depend on individual freelance service providers. While independent consultants have less overhead than big service firms and can afford to charge marginally less, they are occasionally overbooked, making it difficult to respond quickly to urgent situations. If a freelance consultant is busy with another client, sick, on vacation, or in class, the lack of reserve personnel may require your business to go without assistance during an emergency. As your network expands, network unavailability and problems with vital applications are more expensive. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent offers a ready source of backup support expertise to insure your network is always up and running.
- Build a Scalable Basis for Seamless Expansion
Companies often start with an IT architecture created on a modest budget. Without a scalable infrastructure, band-aid repairs often get thrown on top of an unstable foundation. As a network grows, stability and expandability problems can hinder the success of the organization. Such poorly designed environments require careful analysis, smart strategic planning, and wide IT knowledge to evolve to a system infrastructure that can offer the stable foundation to meet critical business requirements and facilitate future growth.
- Work with Problem Solvers Instead of Product Sellers
Smaller companies need advice and technical education to navigate through an increasingly complex maze of technology options capable of accelerating business growth and enhancing efficiency. These companies do not need a computer engineer who is attempting to earn a commission on a specific vendor's products. IT support and product selling can lead to a scenario where the recommended
solution is built around a predetermined technology instead of the genuine requirements of a business. Progent avoids these conflicts by selling just services rather than products. This enables Progent to match technical expertise with the real interests of customers.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of IT background, fine tuned remote support tools, and familiarity with corporate IT enable offices to escape the limitations of excessive reliance on smaller consulting organizations, independent freelance service providers, or limited internal resources.
Progent stands out by providing:
How Does My Business Start Receiving Online Technical Support from Progent?
- Certified Knowledge of Microsoft's Entire Line of Servers
Progent offers in-depth expertise for Microsoftís leading server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment help, Windows Server 2008 R2 expertise, Microsoft Windows 2003 upgrades, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 maintenance, Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for phone service and in-person visits by the minute. Consequently, you owe just for received services. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no initialization charge and requires no monthly commitment for support services delivered during regular business hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for fast solutions so you won't be tempted to allow simple problems to fester.
- Complete Records of Delivered Services
Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all delivered support activities. Unlike many freelance consultants or small support firms who provide scant documentation or details of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support reports transmitted by every staff member to each customer. The discipline of detailing and organizing service activity allows more effective support and eliminates a variety of common problems such as when a support client is effectively held captive to a consultant who wonít release the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to provide 24x7 system tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By uncovering potential issues before they cause lost productivity, network monitoring can keep your information network from stressful and expensive availability disruptions.
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.