Fast Online Help for Yonkers Computer Networks
Urgent Remote Technical Support for Yonkers NetworksFor organizations located in Yonkers or anywhere in New York, Progent offers remote help for networks based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have delivered online support to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to help with complex infrastructure problems, as well as the assistance of CISSP-certified cybersecurity experts to help with advanced security design and troubleshooting jobs.

Progent's online support engineers offer exceptional value due to the fact that they have the real-world experience and have access to the sophisticated tools necessary to solve the majority of information system issues quickly. This lowers immediate expenses because solutions accumulate minimal chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your company saves additionally in incidental costs by minimizing or avoiding system outages and associated costs stemming from business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's extensive online technical support know-how is particularly valuable for businesses that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be useful.

Progent's pricing model for online support is designed to stretch your network support dollar. Progent bills per minute for phone assistance, so you are invoiced just for the services that you actually get. In contrast to typical remote support organizations, Progent imposes no startup charge or minimum payments. Progent's one-minute billing unit and simple model for billing eliminate situations where fast solutions somehow end up as big invoices. Progent's skill at solving problems efficiently means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined an array of optimized tools and field-tested processes which allow the highest level of effectiveness for remote engineering help and troubleshooting for information networks of all sizes. Progent offers protected VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the staff of Progent's remote service group to interface to your network remotely without compromising network security.

Progent's powerful technical support database system stores thorough histories of the service that Progent's customers have received. Progent's staff service personnel have access to the history of support rendered to each Progent client by any consultant. This history of anomalies and fixes is organized as a readily accessible support knowledge base that allows Progent's online technical experts to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's high-level accreditations and working relationships with important technology companies including Cisco and Microsoft open up additional vast technical support databases and allow priority access to manufacturers' internal engineering staff so Progent's online service experts can determine the best resolutions in the least time.

Online services provided by Progent to companies in Yonkers and throughout the state of New York include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, fixed-price services designed to allow small and medium-size businesses to benefit from the same advanced technology deployed by many of the world's leading corporations. The ProSight line of IT management outsourcing services covers all critical aspects of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to manage the entire malware attack lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you prove compliance with government and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup activities and allows fast recovery of vital files, applications and virtual machines that have become unavailable or damaged due to component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security companies to provide web-based management and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, track, optimize and debug their connectivity appliances like routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating appliances that require critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network running efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT staff and your Progent consultant so that all looming problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your essential network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with information security regulations, higher utilization of IT resources, faster problem resolution, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's ability either to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup system that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for special IT programs. Progent's rates for longer-term consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these special fields of computer technology allows clients to execute major initiatives economically and on time. Progent's project-based online engineering solutions include:

  • Call Center Support
    Progent's Help Desk Call Center programs for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are a convenient solution for companies who lack the resources to support an in-house Help Desk but who want quick response from a reliable Help Desk with professional phone assistance as well as the ability to escalate complex tasks to advanced consultants.

    Progent's Help Desk consulting services can guide you in establishing an efficient new Help Desk or enhancing your established organization, evaluating or enhancing Help Desk Call Center software to address the special needs of your business, or providing occasional phone support personnel to work with your existing Help Desk Call Center resources to handle demanding events such as software transitions, major upgrades, or rolling out new business software.

    Progent's Call Center team of veteran information technology consultants gives your customers in Yonkers or anywhere in the state of New York fast contact with a dependable network service group with extensive experience providing telephone-based consulting and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk Call Center the reputation as a major enabler of business success, and Progent's policy is to solve instead of just record IT issues.

  • Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Experts Team provides remote advanced consulting support and education in key application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, customization, and training for popular Microsoft applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's expertise, programming, and education offerings, go to Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers organizations in Yonkers, or anywhere in the state of New York, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to accommodate your business so that your network maintenance is proactive and automated. By spotting looming problems before they grow into crashes, proactive monitoring can avoid inconvenient and expensive information system crises. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or networks that incorporate a combination of platforms.
How Your Yonkers Business Can Contact Progent's Online Support Experts
To contact Progent about urgent phone-based assistance with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Yonkers or anywhere in the state of New York, Progent's phone-based computer support engineers are ready to provide expert and economical system support the moment your organization needs it. Long experience offering online repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to refine online connectivity technology to repair computer problems rapidly while avoiding the cost and lost time associated with in-person support visits.

Even if your Yonkers office works with a regular independent consultant or employs an in-house organization that know how to handle typical computer issues, Progentís Microsoft and Cisco certified consultants can still provide an easy and seamless remote expansion of your on-site resources for situations when your usual service personnel either don't have the availability or the knowledge to solve unexpected system crises or especially complex integration projects.

Advantages of Progent's IT Support for Companies in Yonkers
Progent's remote network troubleshooting services enable your Yonkers organization to have the benefits of on-call, expert network support without the expense of maintaining an in-house IT staff. Your network will derive greater business value by becoming more available, productive, and secure. Benefits to your company include:

  • Convenient virtual expansion of your on-site IT resources
    With most offices in Yonkers or anywhere in New York, nearby computer support providers, whether made up of independent consultants or an internal maintenance staff, can solve the majority of network issues. On the other hand, IT crises may occur when your regular support personnel are overstretched or absent, and some problems may stem from technology that is beyond the scope of your usual service personnel. In these cases, Progent's online support experts offer an easy, quick, and affordable solution to supplement your local help and to convey valuable information to improve your ability to deal with future issues in-house.

  • Less Dependence on Individual Service Providers
    For network support, smaller offices commonly depend on individual freelance consultants. While freelance consultants carry less internal costs than big service companies and can afford to charge lower rates, they are occasionally overbooked, making it impossible to respond rapidly to crisis situations. If an independent service provider is busy with another customer, sick, on vacation, or in training, the absence of reserve help may require your company to wait for help during an IT crisis. As your company expands, network downtime and problems with vital applications become more expensive. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides a ready source of reserve support experts to insure your network stays up and running.

  • Build a Solid Basis for Seamless Growth
    Companies typically begin with an IT system created on a shoestring budget. Without a strong infrastructure, slap-dash fixes often get piled on top of a weak foundation. When a company grows, stability and scalability problems can impede the productivity of the business. These badly built environments require careful analysis, intelligent strategic planning, and extensive technical expertise to upgrade to a system infrastructure that can offer the solid foundation to handle current business requirements and ease downstream expansion.

  • Interact with Solution Providers Instead of Product Sellers
    Smaller offices need advice and technical education to navigate through an increasingly complex array of product options available for promoting business growth and enhancing efficiency. These companies hardly need a computer consultant who is attempting to resell a certain vendor's technology. IT consulting and product selling can result in a situation where the recommended solution is designed around a predetermined product rather than the genuine needs of a client. Progent eliminates these conflicts of interest by offering just services instead of products. This enables Progent to align IT consulting with the real interests of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of IT experience, refined remote support tools, and familiarity with corporate IT enable businesses to avoid the limitations associated with excessive reliance on smaller service firms, independent freelance consultants, or limited internal IT help.

Progent stands out by providing:

How Does My Business Begin Receiving Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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