Ransomware Hot Line: 800-462-8800
24x7 Online Access to a Top-tier Ransomware Engineer
Ransomware needs time to steal its way through a target network. Because of this, ransomware assaults are typically launched on weekends and late at night, when support staff are likely to take longer to become aware of a penetration and are least able to mount a quick and coordinated response. The more lateral movement ransomware can make inside a target's system, the more time it will require to restore basic operations and scrambled files and the more data can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is designed to assist organizations to carry out the time-critical first phase in mitigating a ransomware assault by stopping the bleeding. Progent's remote ransomware experts can help organizations in the Addison metro area to identify and isolate infected servers and endpoints and guard clean resources from being compromised.
If your network has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Services Offered in Addison
Current strains of ransomware such as Ryuk, Maze, DopplePaymer, and Egregor encrypt online data and infiltrate any available backups. Data synchronized to the cloud can also be impacted. For a vulnerable network, this can make system recovery almost impossible and basically throws the datacenter back to the beginning. Threat Actors (TAs), the hackers responsible for ransomware attack, insist on a settlement payment in exchange for the decryption tools required to unlock scrambled data. Ransomware attacks also try to exfiltrate information and hackers require an additional settlement in exchange for not publishing this information or selling it. Even if you can restore your network to a tolerable point in time, exfiltration can be a major issue depending on the sensitivity of the downloaded information.
The recovery process subsequent to ransomware incursion has several crucial phases, most of which can be performed concurrently if the response team has a sufficient number of people with the required experience.
- Quarantine: This urgent initial response requires arresting the lateral spread of the attack within your network. The more time a ransomware assault is permitted to go unrestricted, the more complex and more expensive the restoration process. Because of this, Progent keeps a round-the-clock Ransomware Hotline staffed by seasoned ransomware response experts. Quarantine processes consist of cutting off infected endpoints from the rest of network to block the contagion, documenting the environment, and securing entry points.
- Operational continuity: This covers restoring the IT system to a minimal useful degree of capability with the shortest possible delay. This process is usually at the highest level of urgency for the targets of the ransomware assault, who often perceive it to be an existential issue for their company. This project also requires the widest array of technical skills that cover domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and mobile phones, databases, office and line-of-business apps, network topology, and secure endpoint access. Progent's recovery experts use advanced workgroup platforms to coordinate the complicated recovery effort. Progent understands the urgency of working quickly, continuously, and in concert with a customer's management and network support staff to prioritize tasks and to get critical services back online as quickly as possible.
- Data restoration: The work necessary to recover data damaged by a ransomware attack depends on the condition of the systems, how many files are encrypted, and which restore methods are required. Ransomware attacks can destroy key databases which, if not properly shut down, may need to be reconstructed from the beginning. This can include DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many ERP and other mission-critical applications depend on Microsoft SQL Server. Often some detective work may be needed to locate undamaged data. For example, undamaged OST files (Outlook Email Offline Folder Files) may have survived on employees' PCs and notebooks that were not connected during the ransomware attack. Progent's ProSight Data Protection Services offer Altaro VM Backup technology to defend against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by anyone including administrators or root users.
- Deploying modern antivirus/ransomware defense: Progent's ProSight ASM incorporates SentinelOne's machine learning technology to offer small and mid-sized businesses the benefits of the same anti-virus technology deployed by many of the world's largest enterprises such as Netflix, Visa, and Salesforce. By providing in-line malware filtering, classification, mitigation, repair and forensics in a single integrated platform, Progent's ProSight ASM lowers TCO, streamlines management, and promotes rapid recovery. SentinelOne's next-generation endpoint protection engine built into in ProSight ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
- Negotiating a settlement with the threat actor (TA): Progent has experience negotiating ransom settlements with threat actors. This calls for close co-operation with the ransomware victim and the insurance provider, if any. Activities consist of establishing the kind of ransomware used in the attack; identifying and making contact with the hacker; verifying decryption capabilities; deciding on a settlement amount with the ransomware victim and the cyber insurance carrier; negotiating a settlement and timeline with the TA; confirming compliance with anti-money laundering (AML) regulations; carrying out the crypto-currency payment to the TA; acquiring, learning, and operating the decryptor utility; troubleshooting decryption problems; building a clean environment; remapping and connecting datastores to reflect exactly their pre-attack condition; and recovering machines and services.
- Forensics: This process involves uncovering the ransomware assault's progress throughout the network from start to finish. This audit trail of how a ransomware assault travelled within the network assists you to assess the impact and uncovers shortcomings in security policies or work habits that need to be rectified to avoid later break-ins. Forensics involves the review of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and core Windows systems to detect anomalies. Forensic analysis is usually assigned a top priority by the cyber insurance carrier. Since forensic analysis can take time, it is vital that other important recovery processes like operational resumption are executed concurrently. Progent has an extensive roster of information technology and security professionals with the skills required to carry out activities for containment, business resumption, and data recovery without interfering with forensic analysis.
Progent's Background
Progent has provided online and onsite IT services throughout the U.S. for more than two decades and has been awarded Microsoft's Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes consultants who have earned high-level certifications in foundation technology platforms such as Cisco networking, VMware, and popular distributions of Linux. Progent's cybersecurity experts have earned prestigious certifications including CISA, CISSP-ISSAP, GIAC, and CMMC 2.0. (Refer to certifications earned by Progent consultants). Progent also has top-tier support in financial management and Enterprise Resource Planning application software. This scope of skills gives Progent the ability to identify and consolidate the surviving parts of your IT environment following a ransomware assault and reconstruct them rapidly into a viable network. Progent has collaborated with top insurance providers including Chubb to help businesses recover from ransomware attacks.
Contact Progent for Ransomware System Recovery Consulting in Addison
For ransomware system recovery consulting services in the Addison area, call Progent at 800-462-8800 or see Contact Progent.