Adelaide Remote Workers Solutions Consultants
Help Desk Augmentation and Outsourcing Consulting Services
Expanding your at-home workforce may have a significant impact on IT infrastructure, cybersecurity, and corporate culture. Progent has 20 years of background helping small and mid-size businesses to plan, deploy, manage, tune, and troubleshoot IT environments that support a remote workforce. Progent can help your Adelaide company to select the appropriate tools and adhere to leading practices in building and maintaining a safe virtual office solution for telecommuters that facilitates collaboration and returns maximum business value. Progent can provide support services that go from on demand guidance for helping you past challenging technical roadblocks to comprehensive project management to help you carry out mission-critical tasks.
Progent's consultants can help Adelaide, South Australia companies to succeed with any aspect of building a high-performing telecommuting environment by providing infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk services, security and compliance, backup/restore solutions, and unified management.
Help Desk Call Center Services for At-Home Workers
A rapid, enterprise-wide switchover to a from-home business model, which might be the result of an epidemic or as a component of a disaster recovery/business continuity plan, can overstretch even a high-performing internal Call Center. Progent's Call Center services allow organizations of any size to outsource or supplement their Call Desk with Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Support Desk support services leverage Progent's extensive team of online IT support experts combined with enterprise-class ticketing and tracking technology to offer an affordable, modern Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 desktop technical support from initial help requests through trouble ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows teleworkers to check or revise their active trouble tickets, enter information, and append screen captures or relevant files. Desktop support services are provided at a substantial price reduction off Progent's normal Level 1 technical support rates, and Progent makes available optional fast escalation to Level 2 and Level 3 support specialists to deal with complex problems. For details, go to Progent's Standard Helpdesk Services for small companies.
- Progent's Call Center Supplemental Service allows your company to augment your existing Call Center team by sharing delivery of Call Center support transparently between your in-house support personnel and Progent's extensive team of PC support engineers and subject matter experts. Progent's shared Support Desk service is based on a collective support model utilizing the number one professional services automation (PSA) tool for handling service requests and trouble tickets, establishing ownership, tracking progress, and producing reports. To find out how Progent's Help Desk Call Center Supplementation Services can help your business to deliver world-class technical support to your teleworkers, go to Progent's Help Desk augmentation Services.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing an efficient work-from-home environment for your Adelaide, South Australia organization, call
An index of content::
Shared Helpdesk Economics Specialists
Cisco Certified Experts Consultants Shared Network Support Help Desk Costs
Progent's Help Desk Call Center outsourcing and co-sourcing service programs help companies to cut costs and improve productivity.
Cybersecurity Group Horizon3.ai NodeZero Threat Assessment
Top Horizon3.ai NodeZero Certified Cybersecurity Pen Testing Security Contractor
Progent's certified security experts can run NodeZero-powered threat assessments to make sure your security defense tools and policies are properly set up and effective.
Barracuda Networks F380B Series Firewalls Cybersecurity Company
Barracuda Networks VPN Auditor
Barracuda's value-priced CloudGen Firewall devices combine web filtering, safe remote connectivity, SSL tunnel VPN, high-security SD-WAN, and Zero-Trust protection with centrally managed and monitored services encompassing your complete enterprise including on-premises, public cloud, and hybrid network architectures. Public clouds supported include Azure, Amazon Web Services, and Google Cloud Platform. Progent has the depth of expertise to be your one-stop resource for network guidance, administration, training, and security expertise.
24-Hour Professional Outsourcing Network Help
24-Hour CIO Outsourcing Technology Professional
Progent is organized provide comprehensive remote support for all technologies associated with today's small business information networks and offers a variety of vital, on-demand support services including a temporary CIO to provide senior-level IT design and negotiating capability, a Technical Response Center for help desk services, 24x7 server monitoring, spam and email-borne virus filtering as a managed service, best-practices project management for critical initiatives like site relocations oroperating system upgrades, Cisco-certified consultants for building and maintaining high-performance and reliable network infrastructure, security engineers to verify data protection and compliance, disaster recovery specialists to create business continuity plans, and software programmers to create, enhance, or repair mission-critical application programs.
Online Help Crystal Reports
Cisco Expert MySQL development Consulting Services
Progent's expert software programmers, relational database architects, and project managers can help enterprise clients to complete development projects for Microsoft Windows, Linux/UNIX, or Web applications. Progent's co-sourcing services include fast access to seasoned project managers for high-level planning and program co-ordination or Progent can help customers fill in expertise gaps by offering relational database architects and software programmers skilled in building line-of-business applications based on SQL Server, Oracle, or MySQL. Progent's SharePoint Server experts can assist clients to incorporate SharePoint with additional data sources like Microsoft SQL and Office Excel to create data-intensive intranets and web portals. Progent also offers expertise with multiple web development technologies and can help clients to build, enhance, troubleshoot, or port web-based applications to utilize the most current web technology.
Emergency Project Planning Network Consulting
Network Security Consultant Enterprise Security
For corporations with branches in or any region served by Progent's consultants, Progent's Microsoft-Premier network support experts and authorized Cisco system specialists can provide a range of network support services such as project planning, SOX compliance, site relocations, enterprise security, system architecture, on-site or remote emergency support, and technical support for colocation hosting facilities. A Progent network consultant can show you how to design a multi-office information system that makes efficient use of colocation facilities and Internet data centers. Progent's Microsoft Certified consultants can help major corporations design, integrate and support massive rollouts of updated versions of Microsoft technology such as Active Directory, Microsoft Exchange Server, SharePoint Server, Microsoft SQL, and Enterprise Windows. Progent's CCIE and CCNP experts can assist you to configure Cisco products for connection solutions that combine simple, high-performance, integrated, and remote networking.
Operating System Training
Router Education
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to handle problems that are within their scope, Progent can concentrate on offering high-value services where Progent faces few competitors. Mid-size companies who work with familiar freelance consultants or who maintain internal support staffs benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more reliable, secure, and efficient.
24x7 Microsoft Exchange Upgrade Technology Consulting
Microsoft Exchange 2003 Upgrade Consultant Services
Progent's Microsoft-certified professionals offer technical help and network consulting expertise for Microsoft Exchange Server 2003, Windows Server 2003, and for the complete family of Microsoft server platforms. Progent's upgrade, configuration, administration, and troubleshooting expertise for Microsoft Exchange 2003 Server include planning, installation, project management, local and off-site troubleshooting, Help Desk outsourcing, expert security consulting, and comprehensive IT outsourcing.
ProSight Spam Filtering Consultant
Email Policy Management Consultants
Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security vendors to provide web-based control and world-class security for your inbound and outbound email. The powerful structure of Progent's ProSight Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter.
Online Support Microsoft Exchange 2013
Exchange 2013 Voice Mail Consultant
Microsoft Exchange Server 2013 incorporates major enhancements to the capabilities of Microsoft Exchange Server 2010 and introduces powerful new features plus a redesigned architecture. These improvements affect key areas like ease of administration, high availability (HA), security and compliance, operational costs, teamwork, extensibility, throughput, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consultants can help you evaluate the potential business benefits of migrating to Microsoft Exchange Server 2013, create a cost-effective test and rollout strategy, and train your IT team to manage your Exchange Server 2013 solution. Progent also offers affordable remote consulting and management services for Exchange Server 2013.
Microsoft Report Designer Contract Programmer
24-7 SQL Server Integration Services Design Firm
Progent can provide remote and onsite consulting to assist you with any phase of BI reporting ranging from troubleshooting or enhancing applications to designing and deploying an advanced business intelligence solution. Progent's management reporting experts can assist your company to maintain your current reporting environment, help you to upgrade reports from a discontinued reporting product to a modern one, and deliver custom remote mentoring tailored to your individual needs. Progent's management reporting and analytics professionals can provide expertise in the leading business analytics reporting and visualization platforms including Microsoft's SQL Server BI stack (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics add-ins including Power Pivot and Power View, and Report Designer.
After Hours Symantec VPN Security Auditor
Network Consultant Symantec Security
Progent's Symantec experts can assist you to maintain discontinued Symantec firewall and VPN products including the Raptor and Symantec VelociRaptor line or help you upgrade to more recent firewall solutions. Progent can also help you create and implement a comprehensive security strategy that can incorporate firewall/VPN devices and utilities, managed security and virus protection services, server and application monitoring software, and formal policies and processes. Progent has the skill to be your one-stop source for on-going technical support, maintenance, training, and security consulting.
Contact Progent
Progent Contact
For small organizations considering Progent's IT outsourcing, design expertise, or technical support services, phone 800-993-9400 or send email to information@progent.com.
Power Query Expert Development
SSRS Programming
Progent can provide remote and on premises consulting to help you with any aspect of business intelligence reporting from debugging or modernizing reports to planning and deploying an advanced business intelligence environment. Progent's management reporting experts can assist you to maintain your existing BI system, assist you to upgrade reports and databases from a discontinued reporting product to a modern one, and provide as-needed online training tailored to your individual needs. Progent's business reporting consultants offer expertise in all popular business intelligence reporting and visualization platforms such as Microsoft's SQL Server business intelligence stack (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI tools including Power Pivot, Power Query and Power View, and Report Builder.
Wireless LAN Site Survey Online Consulting
Consulting Services Wi-Fi RF Spectrum Analysis for Wi-Fi
Progent's wireless site survey and predictive modeling make it easy to plan, implement and debug a Wi-Fi LAN adapted to your facilities, offering you a WLAN that has the reception, speed, capacity, Quality of Service, security, and roaming capability your business requires. Wireless site survey services from Progent include remote predictive modeling for designing a wireless network and on-premises survey services for confirming, tuning, and debugging an operational Wi-Fi network.
Azure and Android integration Specialist
Expert Microsoft Certified Azure Stack integration Consulting
Progent can help you with any stage of Azure cloud migration such as needs analysis, readiness assessment, solution design, pre-production testing, implementation, automated administration, performance tuning, software license management, disaster recovery preparedness, security policy enforcement, and compliance assessment. Progent can assist your IT staff to configure and troubleshoot firewalls and VPN tunnels so your clients can securely access to Azure-based services, and Progent's Microsoft-certified consultants can help you integrate key Microsoft platforms to work in the cloud including Microsoft Windows Server, Exchange Server, SQL Server and SharePoint. Progent can also assist your organization to create a hybrid cloud ecosystem that transparently integrates physical datacenters with Azure-based services.
ASA 5510 Firewall Setup and Support
CCNP Expert Certified ASA IT Consultant
Progent's CCIE-certified networking experts can assist you to manage older PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X security appliances. Progent can also assist you to set up, manage, upgrade and debug Cisco ASA 5500-X security appliances with Firepower Services.
Urgent Cisco wireless Troubleshooting
Smartphone Technology Consulting Services
Progent's Wireless Consulting Services provide a fast, economical way for companies of all sizes to integrate, manage and repair cutting edge wireless connectivity technology. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can show you how to plan and install appliances such as Cisco's Aironet and Meraki access points and wireless network controllers. For wireless email and web-based business applications, Progent supports Apple iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.
IT Services for Service Firms Consultant Services
Consulting for IT Service Providers Computer Engineer
Progent's Support for IT Service Firms lets you use Progent's information technology experts under your own brand as a seamless arm of your network consulting team.
WLAN controller Remote Support
Wave 2 wireless controller Remote Troubleshooting
Cisco's Catalyst wireless controllers streamline the management of wireless networks by unifying the configuration and control of Wi-Fi access points, optimizing wireless performance by limiting the impact of radio frequency congestion, enhancing Wi-Fi uptime with rapid auto-failover, and strengthening data security by identifying threats and analyzing traffic content according to user class and location. Progent can assist your business to configure Cisco wireless LAN controllers to manage wireless networks of any size. Progent can help you to administer and debug your existing Cisco-based Wi-Fi environment or carry out a smooth upgrade to Cisco's modern Wi-Fi controller solutions.
Biggest Management WiFi Site Surveys
Work at Home Integration Small Office Computer Consultants
Progent imposes no initialization charge and asks no monthly commitment for support services provided during normal working hours. Progent's small granularity does away with large bills for fast repairs so you will not be forced to allow simple problems to fester. .
Amazon AWS enterprise hybrid cloud solutions Development
Top Ranked Cisco Certified Amazon EC2 AMI Development
Progent can provide affordable remote consulting to help companies of any size to integrate Amazon AWS cloud services such as Amazon EC2 for virtual machine hosting, Amazon S3, and Glacier. Progent can help you with every aspect of Amazon AWS migration and troubleshooting including needs analysis, readiness evaluation, system design, pilot testing, configuration, centralized administration, performance optimization, licensing management, disaster recovery mechanisms, and security and compliance.
Two-factor Authentication (2FA) Outsourcing
Open Now Duo Zero Trust Security Technology Consulting Services
Progent's Duo service plans incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification on Apple iOS, Google Android, and other personal devices.
Dynamics GP SSAS Services
Dynamics GP FRx Professionals
Dynamics GP/Great Plains accounting offers analytics and reporting features that allow you to monitor all business processes, sales and expenses, and market patterns with built-in drill-down, query, and reporting capabilities. Progent's Dynamics GP reporting consulting expertise can help you create reports that let you analyze your business more completely, turning raw data into valuable business information. Progent can enhance your reporting and analytics by providing Crystal Reports consulting, FRx support, and Microsoft Excel assistance. In addition to delivering reporting help, Progent can provide Microsoft .NET consulting, Microsoft SQL Server expertise, and programming design with VBasic, XML and other development environments in order to deliver custom line-of-business application development and web commerce applications that integrate seamlessly with Dynamics GP.
Server Monitoring Professionals
Desktop Monitoring and Reporting Network Consultant
ProSight LAN Watch is Progent's server and endpoint monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the state of vital devices that drive your network environment. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so any potential issues can be resolved before they can disrupt productivity.
Dynamics GP VBA Engineers
Microsoft Dynamics Integration
Progent's expert solution designers and programmers can assist your business to create enhancements to Microsoft Dynamics GP that address the unique requirement of your organization without losing the benefits of seamless Windows integration. Progent can also offer help with a variety of development tools that can be utilized to build user-interface and data integrations with Microsoft Dynamics GP/Great Plains. These integration tools include Microsoft Dexterity, Modifier, Visual Studio Tools for Dynamics, Extender, eConnect, Web Services for Microsoft Dynamics GP, Integration Manager and ODBC.
Cloud Migration Tech Consultant
Install Work at Home Integration
Progent applies no initialization fee and requires no retainer for services delivered during regular working hours. Progent's small granularity eliminates large invoices for fast fixes so you will not be tempted to allow minor problems to stay unaddressed. .
Largest Small Office Integration Firm
Small Office Computer Consulting Small Office
Progent is a leading innovator in cost-effectively providing enterprise-class network support to small companies. Progent's success in handling the network support needs of the historically underserved small business sector is the combined outcome of key technical and operational innovations that have removed much of the conventional costs out of managing IT service, added unmatched technical expertise into the IT service mechanism, and significantly accelerated the solution process.
Exchange 2003 Computer Engineer
Microsoft Exchange 2003 Information Technology Consulting
Progent's certified professionals provide technical support and network consulting expertise for Exchange Server 2003, Microsoft Windows Server 2003, and for the entire line of Microsoft server platforms. Progent's migration, integration, administration, and support services for Microsoft Exchange 2003 Server include planning, deployment, project management, onsite and off-site troubleshooting, Help Desk Call Center support, certified security consulting, and comprehensive network management outsourcing.
Technology Consulting Linux Network Monitoring
Urgent Linux Network Monitoring Network Engineer
Nagios and MRTG are useful, free monitoring tools that operate with the Linux OS and can be used to analyze UNIX environments, MS Windows systems, or mixed-OS networks where the Linux OS and MS Windows run side by side. The Nagios monitor lets network managers to monitor network services such as POP3, HTTP, SSH, and PING. Multi Router Traffic Grapher allows you to graph the traffic in and out of SNMP network appliances including processors, routers, and switches. Progent's network monitoring engineers can assist you to utilize both these tools to tune and repair your computer network.
Aironet 600 Access Point Configuration
Aironet 2600 Access Point Configuration
Progent's Cisco CCIE-certified wireless infrastructure experts can provide remote or on-premises configuration and troubleshooting services to help you to plan, configure, update, optimize, administer and debug Aironet Wi-Fi AP environments of any size or architecture. Progent's Cisco Wi-Fi controller experts can also assist you to combine your Wi-Fi ecosystem with your wired network infrastructure and cloud-based resources to build an enterprise connectivity foundation that is easy to manage and expand. Progent also offers affordable wireless site surveys to assist you to determine the most efficient selection, location and setup of Aironet wireless APs to work with your unique workplace layout, construction, and anticipated workloads.
After Hours ProSight VM Hosting Consultancy
Consultancy Virtual Machine Hosting
Progent's ProSight Virtual Hosting and Management service offers complete hosting of a small or mid-size company's production servers in an environment that delivers the maximum level of availability and scalability and is in addition simple to transfer to any data center. ProSight Virtual Hosting and management services are built upon proven virtualization technologies that enable small and midsize companies with mixed- platform IT systems to economize dramatically on the expense of capital equipment, system support, and IT management while achieving world-class fault tolerance and an unmatched degree of vendor independence.
Solaris Migration Consultants
Solaris-Windows Upgrading
Progent can assist your company to plan and execute an efficient transition from a Sun Solaris-based information environment to a network based on Windows and capable of supporting Microsoft's powerful office productivity software, business applications, and software development platforms. Progent's Sun Solaris, Windows and Cisco consultants and software development specialists can assist you to preserve your data and minimize business discontinuity by designing an effective migration strategy that preserves your current assets in Solaris application and technology. UNIX-to-Windows transition consulting expertise available from Progent include evaluation of current environment, transition planning and testing, Microsoft Exchange migration services, information and application software porting, and server and mass storage transition and economization.
Consultant Services Gentoo Linux
Redhat Linux Specialists
Progent's Linux consulting services provide small businesses and software developers assistance with administering and maintaining Linux systems that operate with Microsoft-based networks. Progent offers your business contact with Linux experts, support professionals certified by Microsoft and Cisco, and security specialists with CISA credentials. This wide range of experience offers you a convenient one-stop source to show you how to build and manage a secure and robust mixed-platform connectivity and communications environment that supports Linux and Microsoft coexistence by integrating Windows with leading Linux derivatives including RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.
Dynamics NAV Information Technology Consulting
Dynamics NAV ERP Engineer
Dynamics 365 Business Central (previously, formerly} branded Microsoft Dynamics NAV and Navision) provides small and midsize businesses a unified platform for financials, inventory control, operations control, project management, procurement, sales, supply chain, and business reporting. Progent's Dynamics Business Central experts can assist company to maintain your older Dynamics NAV system or migrate efficiently to a cloud-hosted, on-premises, or hybrid deployment model.
Network Consulting Juniper SRX4700 Firewall
Security Consultancies Juniper SRX Firewall
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
CISSP-ISSAP Cybersecurity Architecture Consultant
ISSAP Certified Security Architecture Specialist
Progent's ISSAP Premier security consultants, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP Certification through rigorous examination and extensive experience with network security design. ISSAP consultants possess comprehensive knowledge of access control mechanisms and techniques, telecommunications and network protection, cryptography, needs evaluation, BCP and disaster recovery, and physical security. Progent's ISSAP-premier security consultants can assist your business with all phases of architecture security.
UNIX, Windows Engineer
Windows and UNIX Professionals
If your company operates a UNIX, Linux, or Solaris environment or a mixed-platform network, Progent's CISA and CISM-premier consultants can assist your entire enterprise in a broad array of security topics such as security administration practices, security architecture and strategies, access control products and techniques, software development security, operations security, hardware security, telecommunications, network and web security, and disaster recovery preparedness. CISM and ISSAP define the core skills and international standards of knowledge that information security managers are required to possess. These accreditations provide IT management the confidence that consultants who have achieved their CISM or ISSAP qualification have the experience and knowledge to offer effective security support and consulting services.
MSP360 SQL Backup Support Services
Integration Services MSP360 Exchange Mailbox Backup
Progent's data protection experts can assist you to design, install and administer a backupup/restore plan built around MSP360 Backup software to protect your resources residing on any leading public cloud. Progent offers monitoring and remote management to prevent data loss resulting from human miscues, software errors, malicious insiders, and malware attacks like ransomware.
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