If your business information network is in Alabama you can now get fast online access to a UNIX, Linux, Solaris, Apple Mac OS X or Cisco CCIE professional to resolve complex problems affecting your IT network. Progent retains one of the largest groups of UNIX and CCIE-certified support professionals available by phone of any nationwide service firm in the United States. Rates are affordable, billing is by the minute, sign-up is quick, and service is unbeatable.
If your Alabama company is situated away from more populated urban areas like Birmingham, Birmingham, Mobile, or Huntsville, support from UNIX, Linux, Sun Solaris, or Mac OS X or CCIE-certified engineers could be limited during an emergency. This can cause a loss of revenue for your business, angry clients, idle employees, and defocused management. By calling Progent's online services, you have access to a certified consultant who can deliver expertise whenever you have to have it to keep your network running.
Because Progent bills for remote help on a per-minute basis, your business is invoiced just for services delivered. Progent imposes no initialization charge. Many remote service firms demand substantial minimum fees or bill for each quarter hour or longer. Progent's fine granularity and simple billing mechanism save you from unexpectedly large bills for speedy repairs.
If your Alabama business needs technical help for UNIX, Linux, Solaris, macOS and OS X or Cisco technology, go to Progent's online help, phone 866-776-4368, or visit Contact Progent.
What Makes Progent's Remote Support Program Unique?
Progent's seasoned team of online support professionals possesses a broad array of world-class information technology knowledge. This allows Progent's remote service experts to deal successfully with the most complex technical problems faster than is feasible with ordinary independent service firms or with the internal support resources commonly available to smaller companies. Progent has refined the technology and skills to fix technical issues efficiently in a wide variety of network configurations that incorporate combinations of UNIX, Linux, Solaris, macOS and OS X, Microsoft Windows, and Cisco products. (Check out Progent's customer testimonials.)
Progent's UNIX/Linux, Sun Solaris, macOS and OS X, and CISCO CCIE support experts have qualified for advanced certifications such as Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Progent's online support engineers also hold a number of key Cisco certifications including Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, and Design Associate.
In order to help companies that operate networks featuring a combination of UNIX, Linux, Solaris, macOS and OS X, and Microsoft technology, Progent's online support team offers the services of consultants have earned prestigious Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). To provide high-level security expertise, Progent provides remote contact with professionals who hold a variety of security certifications such as Certified Information Security Manager (CISM) consultants, CISSP specialists, and Information System Security Architecture Professional (ISSAP) consultants. The scope of Progent's expertise combined with Progent's team-oriented approach to fixing network difficulties streamlines trouble ticket escalation, if needed, to specialists with sufficient competence to resolve particularly tough support calls. This speeds up remediation of emergency network problems, prevents system downtime, and minimizes maintenance bills.
For organizations in the state of Alabama, Progent enables virtually instant remote communication with a UNIX/Linux, Solaris, macOS or OS X consultant for emergency assistance to fix network issues that are threatening business productivity but are beyond the skill set of your local computer support resources. Progent's UNIX/Linux, Sun Solaris, macOS and OS X, and Cisco CCIE-certified support professionals can interface with your network using state-of-the-art remote support utilities that allow them to provide rapid and affordable diagnosis and remediation of serious IT issues.
Services Progent's Phone-based Support Specialists Can Provide Your Alabama Business
Progent's network consultants are qualified to deliver advanced assistance for a comprehensive array of UNIX/Linux, Apple OS X, Cisco, and Microsoft Windows products and technologies including:
Online Expertise for UNIX, Linux, Sun Solaris, and Apple macOS and OS X Environments
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online computer support staff can help Alabama companies with an extensive set of information products and technologies such as system architecture, messaging support, security expertise for computer systems and business processes, Microsoft Windows integration with UNIX/Linux, Sun Solaris, or macOS and OS X systems, virtual server products for processor economization and centralized administration, and transitioning from legacy systems to contemporary environments powered by newer versions of UNIX, Linux, Solaris, macOS and OS X, or MS Windows.
Progent's support experts can provide remote technical help for computers powered by leading derivatives of the UNIX operating system such as:
macOS and OS X,
HP-UX (Hewlett Packard UNIX),
Berkeley UNIX (BSD),
SGI/Irix or common Linux packages such as
Debian GNU/Linux and
Cisco Network Infrastructure and Security Products
Progent is unmatched in the network support arena for offering fast and economical communication with Cisco Certified Internetwork Experts (CCIEs). Cisco-certified CCIEs are sought-after network professionals who are awarded this advanced credential by completing intense examinations given by Cisco. Usually CCIEs are employed by large enterprises or nationwide Internet service providers (ISPs), and so their help is not readily accessible to small and medium-size businesses.
CCIE and CCNP certified experts from Progent can help your business to plan, implement, and maintain an integrated network infrastructure that can streamline business processes, cut costs, and speed the path to profitability. By combining Cisco routers expertise with Cisco Catalyst switches support and Cisco wireless technology configuration assistance, Progent can significantly enhance the business value of your information system in Alabama. To see additional information concerning Progent's support for Cisco network appliances, see Cisco Network Consulting Expertise.
Microsoft Partner for Phone-based Technical Support for Microsoft Windows
Progent's Microsoft-certified online service professionals offer computer system repair and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can assist you with a broad range of platform practice areas including
Windows Server 2019 migration consulting,
Windows Server 2016 hybrid cloud integration,
Windows Server 2012 R2 consulting,
Windows Server 2008 R2 support,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2013 application development,
Skype for Business integration consulting and Lync migration, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2017 consulting,
SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics,
System Center 2012 Operations Manager network monitoring,
Project Server and Server Online training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Qualified System Security Specialists
Progent provides you the services of qualified CISM and ISSAP security engineers who can deliver a range of security solutions that can bolster the protection of your UNIX/Linux, Sun Solaris, or Apple macOS and OS X environment against attacks or assist your business to revive fast from an attack. Security solutions available from Progent include: comprehensive security analysis using platforms such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds and Hydra; rapid recuperation from virus and worm assaults; setting up firewalls; planning secure techniques for off-site and mobile access; securing your email infrastructure from spam and directory harvest attacks; and setting up 24x7 automated monitoring. To read more on Progent's security expertise for small and midsize companies, refer to Progent's Professional Support for Network Security.
Applications Support: Training, Custom Development, Problem Solving
Progent's Apple Mac technology experts can support the creative facets of Macintosh computing by offering consulting services and education in imaging, audio, and motion video. Progent's support professionals offer help in a range of Mac applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with special jobs such as scanning or digitizing audio or video or configuring an audio/video post-production facility.
Progent's Application Experts Team can supply professional consulting expertise and training in specific application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, programming, and education for Microsoft business applications such as CRM, Project, MS Office Word, and Microsoft Office Excel. To read more about Progent's consulting, custom development, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Call Center Support and Outsourcing Alternatives
Progent provides a selection of support programs for Help Desk assistance : UNIX/Linux, Solaris, macOS and OS X, Cisco and Microsoft Call Center Outsourcing Support Services, Virtual Helpdesk Support Services, and Help Desk Process Consulting and Staffing.
Progent's Help Desk Call Center Outsourcing Services are intended primarily for businesses who require the immediate availability of an effective Help Desk Call Center but who have relatively small funds and IT management bandwidth. Progent’s Virtual Help Desk is a transparent supplement to your current Help Desk team. Progent can operate as a primary Call Center for your organization, serve as an escalation alternative for tough network problems, or be ready in those situations when your ordinary service providers are swamped. Progent's Call Center Consulting Services can assist you in building an effective new Help Desk or improving your existing one, evaluating or customizing Help Desk Call Center application software to address the special needs of your business, or providing temporary staff to operate remotely in conjunction with your in-house Help Desk group to handle high-demand events like system upgrades.
Progent is a Microsoft Partner and maintains a skilled roster of Cisco-authorized network specialists. Progent's Help Desk team of seasoned UNIX/Linux, Solaris, Apple macOS and OS X, Cisco and Microsoft professionals can give your clients instant communication with a reliable technical support team with years of background delivering phone support and remote access troubleshooting for small and midsize business networks. Progent's concentration is on earning the Call Center a positive recognition as a key contributor to business success, and Progent's aim is to fix and not merely report problems. To learn additional information about Progent's Help Desk Call Center service and outsourcing, go to Progent's Help Desk Call Center Services.
Progent's Online Service Tools
Progent has developed a collection of customized tools, refined during years of field experience, focused on allowing the most advanced quality of service for delivering online technical support and troubleshooting for small and midsize company IT systems. Progent provides safe VPN support for gateways from multiple popular sources including Microsoft, Cisco, Sonicwall and Watchguard. Protected VPN online connectivity enables the experts of Progent's online support team to link to your system without violating system security.
Progent's powerful customer support reporting software keeps thorough histories for all service delivered to Progent's customers. Each authorized Progent team consultant has access to the history of support provided to every customer by any team engineer. This database of trouble tickets and fixes is organized as an easily accessible proprietary database that allows Progent's online technical engineers to communicate their experiences with the whole team to ensure that the effectiveness of Progent's technical support improves daily. Progent's certifications with major vendors such as Cisco and Microsoft permit access to additional extensive support knowledge bases and to manufacturers' in-house support personnel that enable Progent's online service specialists to arrive at the best solutions quickly.
Talk to a UNIX, Linux, Solaris, Mac OS X or Cisco Technical Assistance Expert Immediately
To see how to ask a UNIX, Linux, Solaris, macOS or OS X consultant or a Certified CCIE for emergency remote engineering expertise in Alabama, call 1-800-993-9400 or visit Urgent Online Computer Support.