Expanding your remote workforce may have a significant effect on network infrastructure, cybersecurity, and company culture. Progent has 20 years of experience assisting small and mid-size businesses to design, deploy, manage, optimize, and debug IT environments that incorporate work-from-home employees. Progent can assist your Albany company to select the appropriate tools and adhere to best practices in creating and operating a safe virtual office solution for teleworkers that facilitates teamwork and returns top business value. Progent can provide services that go from on demand guidance for helping you past occasional technical bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent can assist Albany, New York businesses to with any facet of building a high-functioning work-from-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, cloud integration, helpdesk services, security and compliance, data protection solutions, and centralized management.

Infrastructure for Teleworkers
Integrating the physical and software infrastructure needed for a remote workforce can be particularly complicated if you must manage a combination of worker-owned hardware such as PCs and laptops, Internet routers, and Wi-Fi APs from different vendors and with a variety of OS software and firmware releases. Progent's experience delivering remote support for both outdated as well as modern IT products in virtual office venues enables you to make efficient use of your existing infrastructure and offers ready access to expertise for implement essential updates. Services offered by Progent to help your company to implement a high-functioning work-at-home infrastructure include:

  • Virtual Private Network technology makes it possible to establish a secure tunnel for authenticated remote employees to access IT assets located at your company datacenter or in a public cloud. Progent's consultants can help you to deploy and maintain VPN access between your at-home workforce and your various IT resources by providing online VPN configuration consulting. For organizations using Cisco's ASA security appliances, Progent's Cisco ASA consultants can assist your telecommuters to utilize Cisco's AnyConnect client software for secure VPN connections for a wide range of endpoint devices such as Microsoft Windows, macOS, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) platforms allow a telecommuter to see and use a data center PC's desktop. This technology provides network managers more control over the computing environment of at-home employees and offers remote users a familiar work experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers connect at-home networks to the Internet and typically support VPN connections, home Wi-Fi networks, and firewall services. Progent offers top-tier remote consulting for configuring home routers from a variety of vendors. See router configuration services from Cisco-certified experts.
  • Home Wi-Fi networks, often supporting an entire household and visitors, are commonly used by telecommuters to access their router for work. This can cause performance and security problems. Progent can help you to mitigate these issues by providing services that include Cisco Aironet integration consulting, Cisco Meraki wireless deployment expertise, and Ubiquiti Unifi WiFi AP integration assistance.
  • Internet connectivity methods impact the performance and availability of connections between at-home workers and the corporate network. Vital processes may require redundant Internet connections in case the normal connection fails. Progent offers guidance for selecting service providers, choosing appropriate bandwidth and data volume offerings, and integrating high-availability Internet connections. Refer to Internet access integration services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining an efficient work-from-home environment for your Albany, New York organization, phone 1-800-993-9400 or refer to Contact Progent.